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Backstage Boutique-Hotel

Zermatt · Switzerland

Hofmattstrasse, 4View location

9.4/10Excellent440 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.2/109.2
Condition9.4/109.4
Location9.8/109.8
Neighborhood9.8/109.8
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Backstage Boutique-Hotel

Relax at the full-service spa, where you can enjoy massages. A spa tub and a sauna offer a relaxing way to wind down after a day on the slopes. Additional features at this hotel include complimentary wireless internet access, ski storage, and tour/ticket assistance.

Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.

A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM. Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Make yourself at home in one of the 34 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies.

Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer. Zermatt-Matterhorn Ski Paradise - 0. 1 km / 0.

Read more about this hotelShow less

1 mi- Zermatt Visitor Center - 0. 3 km / 0. 2 mi- Matterhorn Museum - 0. 4 km / 0. 2 mi- St. Mauritius Church - 0. 4 km / 0. 2 mi- Mountaineers Cemetery - 0. 4 km / 0. 2 mi- Zermatt - Furi - 0.

4 km / 0. 2 mi- Furi - Riffelberg - 0. 4 km / 0. 2 mi- Furi Ski Area - 0. 4 km / 0. 2 mi- Zermatt–Sunnegga Funicular - 0. 5 km / 0. 3 mi- Zermatt-Furi Gondola - 1. 1 km / 0.

7 mi- Forest Fun Park - 1. 4 km / 0. 8 mi- Sunnegga Ski Resort - 2. 3 km / 1. 4 mi- Sunnegga Paradise - Blauherd Cable Car - 2. 5 km / 1. 6 mi- Cervino - Sci Estivo - 2. 6 km / 1.

6 mi- Riffelberg - Gifthittli - 2. 6 km / 1. 6 mi. The nearest airports are: Sion (SIR) - 80. 7 km / 50. 1 mi Geneva International Airport (GVA) - 234. 1 km / 145.

5 mi The preferred airport for Backstage Boutique Hotel is Geneva International Airport (GVA).

With a stay at Backstage Boutique SPA Hotel, you'll be centrally located in Zermatt, steps from Zermatt-Matterhorn Ski Paradise and 4 minutes by foot from Zermatt Visitor Center. This ski hotel is 0.1 mi (0.1 km) from Zermatt - Furi and 0.1 mi (0.1 km) from Zermatt-Furi Gondola.

Make yourself at home in one of the 34 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Banquet facilities
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM

Hotel policies

Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    The front desk is open daily from 7:30 AM - 10:30 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Pet fee: CHF 15 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Italian

    French

    Spanish

Nearby attractions

Zermatt-Matterhorn Ski Paradise 0.1 km / 0.1 mi
Zermatt Visitor Center 0.3 km / 0.2 mi
Tour Monte Rosa 0.3 km / 0.2 mi
Matterhorn Museum 0.4 km / 0.2 mi
St. Mauritius Church 0.4 km / 0.2 mi
Mountaineers Cemetery 0.4 km / 0.2 mi
Furi Ski Area 0.4 km / 0.2 mi
Kirchbrücke 0.4 km / 0.3 mi
Zermatt–Sunnegga Funicular 0.5 km / 0.3 mi
Zermatt-Furi Gondola 1.1 km / 0.7 mi
Forest Fun Park 1.4 km / 0.8 mi
Sunnegga Ski Resort 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 34
  • hotel
  • Wheelchair-accessible
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Bicycle hire service
  • Lift access
  • Terrace
  • Concierge
  • Bar
Show 13 more facilities & services
  • Restaurant
  • Meeting room
  • Outdoor freshwater pool
  • Sauna
  • Steam bath
  • Spa treatments
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Fitness
  • Tennis
  • Snowboarding
  • Ski pass
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LOFTRoom • LOFTROO.LO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    Room LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM LOFTFAMILY ROOM • LOFTFAM.LO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    FAMILY ROOM LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE WITH VIEWSRoom • DELUXE WITH VIEWSROO.DX-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    Room DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE LOFTSUITE • LOFTSUI.LO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    SUITE LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LOFTDOUBLE • LOFTDBL.LO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    DOUBLE LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Backstage Boutique-Hotel

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Backstage Boutique-Hotel

9.4
Excellent
440 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.2 /10
Condition
9.4 /10
Location
9.8 /10
Neighborhood
9.8 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
31 Jul 2026
Alisia
Delightful — friendly service, unique and well-appointed room, and excellent breakfast. Includes a true spa experience — hot tub, cold plunge, saunas, etc. Great location near train station.
10/10
Exceptional
25 Jul 2026
Saskia
Close to train. Nice amenities and fabulous breakfast. We had a balcony with a view- just be aware that night time noise from the lively town can be heard from the front facing balcony. Wonderful stay.
10/10
Exceptional
24 Jul 2026
Tyler
Perfect location, breakfast was amazing and the spa was the best part.
The attention to detail between the architecture and design gave Backstage the perfect vibe for our first time in Zermatt.
10/10
Exceptional
24 Jul 2026
Emily
Wow! We loved this hotel and the spa was also amazing. We’ve stayed at many high end hotels before but this one has something special. The style and decor was so interesting, staff went above and beyond, the breakfast was excellent. Great views. Would definitely stay here again
8/10
Excellent
21 Jul 2026
lisa
The spa (I suppose he was manager ) was super unfriendly . He ought to go find a job that he likes because he doesn’t like this one !!
Front desk girls & guy that I had interaction with were just lovely . Breakfast had lots of choices & was very tasty!!
I would stay there again but would recommend getting rid of guy that sat at the spa desk entry !
Family_with_children
10/10
Exceptional
21 Jul 2026
Debra
The breakfast was fresh and phenomenal. It was fresh and very tasty. The staff at the front desk was wonderful and helpful. The guy at the outdoor spa area was just rude or having a REALLY BAD day! The room as very clean. The view was fantastic from the beautiful balcony. I would stay here again in a heartbeat if I ever had to return to Zermatt. I would have liked the shower stall to be a bit cleaner but I get it, it is hard when they don't have AC and mold tends to grow in the shower stall. Make no mistake, I am saying it correctly---there is a shower stall and a bathroom stall in your room. It is not like a bathroom AT ALL. But still, I would stay here again.
10/10
Exceptional
08 Jul 2026
Kristen
Loved the location! Very modern interior which my children loved. Spa was terrific!
Family_with_children
10/10
Exceptional
07 Jul 2026
Valentin Miranda
Great staff
Family
10/10
Exceptional
28 Jun 2026
chris
Our room had an amazing view of the Matterhorn! The room was perfect, the breakfast was amazing and the staff was the most accommodating of any place we have ever stayed. Loved our stay here!
Partner
10/10
Exceptional
27 Jun 2026
Riley
Took my girlfriend their to propose and the staff were super helpful in locating the perfect romantic spot and getting me directions. They were also so kind during our dinner and breakfast service. The rooms were super clean with great view, and the hotel had great amenities, as well as being conveniently located near shops and the train station.
Partner
10/10
Exceptional
26 Jun 2026
Satish
The best team ever , above and beyond the call of duty . Excellent location, spa , breakfast and room . Was treated like family . Will definitely come again . Thank you everyone.
8/10
Excellent
14 Jun 2026
Vanessa
Very cool hotel. Glass everywhere, so you get great views pretty much wherever you are. Many doorknobs and chandeliers are made with everyday objects which was funky and fun. When we arrived in our room, our luggage was already there after dropping off earlier in the day, and we had 2 chocolates and a mini prosecco on ice awaiting us.

I enjoyed the spa but can see why some folks don't. Even if you're not into the pods (which were much more like an interactive art exhibit with meditative qualities), the sauna, cold plunge and outdoor hot tub are stellar. There were thoughtful touches everywhere from the fresh fruit and tea selection, to the racks to hang your robe/towel while you go from one station to the next.

The real standouts here are the service and breakfast. This was easily the most welcomed we felt in our 9-day trip across Switzerland. The breakfast was a nice mix of self-service and full service with some menu items made fresh (e.g. pancakes, omelette, etc.). They had the best selection of fruit we encountered at any hotel, and the local baked goods were divine.

My only complaints were the bed and pillows weren't comfortable for me, and the layout of the room meant the in-room bathroom wasn't as private as I would like because it's built as a sub-room inside the main living space, thus wasn't soundproofed. Could be awkward depending on who you're traveling with.

All-in-all, a truly boutique and one-of-a-kind stay.
Partner
10/10
Exceptional
09 Jun 2026
Chad
Excellent stay for my family in Zermatt. Location was perfect. The Spa was a huge highlight. The whole family loved it and it was quite unique and special with views of the Matterhorn. What a wonderful place to relax after long travels and hikes. Beautiful property. Would love to stay again. And the breakfast was very good!!
Family_with_children
10/10
Exceptional
09 Jun 2026
Krystal
This was such a wonderful hotel with a truly unique room. We felt surrounded by windows, allowing us to fall asleep under the stars, with a moon-shadowed Matterhorn outside, and wake up to breathtaking views. The staff was incredibly helpful and eager to assist us. It was a special birthday celebration for my daughter, and they thoughtfully had a “Happy Birthday” sign and balloons waiting for her when we arrived. The room was beautifully decorated, making it even more memorable. We can't wait to stay here again!
Family
10/10
Exceptional
06 Jun 2026
moumita
Awesome. Clean and great location
Friends_and_family Family
10/10
Exceptional
05 Jun 2026
Miguel
Great staff. Perfect location
Family
10/10
Exceptional
29 May 2026
Christina
A few seconds walk from Zermatt train station.
We stayed in the Stars Suite for two nights.
I cannot think of one negative thing that anyone could say about this hotel, the spa or the staff. The welcome was so wonderful, the apartment was top drawer, the spa (day 5 and day 7 were my favourites) is an experience to really indulge in. The view of the Matterhorn…!!
Breakfast is even better than you can imagine. Then on your doorstep are many many fabulous bars, restaurants, boutique shops and stores.
No cars, no trucks only yodelling electric tuk tuks! Absolute bliss.
Partner
10/10
Exceptional
25 May 2026
Andreas
Book the Matterhorn view rooms. Rooms and facilities were superb. Staff was phenomenal. Highly recommended.
Family
10/10
Exceptional
21 May 2026
Dora
unique design hotel with great location and view.
Family
10/10
Exceptional
09 May 2026
Jeffrey William
Overall a fantastic place to stay! Breakfast was great. Room was great. We had the cube room. Excellent!
Partner
10/10
Exceptional
23 Apr 2026
Rezie
Unique decor. Excellent A+ customer service and support from the hotel manager and staff (Therese, Amelia and Laura). Highly recommend- we really enjoyed our stay. Everything was amazing and everyone went above and beyond.
Partner
10/10
Exceptional
20 Apr 2026
John
Amazing hotel, staff, and location!!!
Partner
10/10
Exceptional
06 Apr 2026
Haley
I loved this property. They are centrally located in the middle of town. Close to train station (but their shuttle will come get you) and between the two lift locations. I walked each day to the lifts but there is a town shuttle however the walk was beautiful and just as quick. Each evening I enjoyed the onsite hotel tub and spa amenities. There is a wonderful breakfast that is the cherry on top for this property.
Self
10/10
Exceptional
29 Dec 2025
Farasley
Exceptional location, spotless room and very friendly staff.
Leisure Family
8/10
Excellent
24 Dec 2025
Kris
Staffs are very helpful and kind, lots of smiles
Leisure Family
10/10
Exceptional
14 Dec 2025
Karen
The staff were wonderful. The room was beautiful. Breakfast was delicious.
Partner
10/10
Exceptional
10 Dec 2025
donna
Great location, super cool hotel., Friendly staff, excellent breakfast included - definitely recommend.
10/10
Exceptional
26 Nov 2025
Vipul
Staff was very warm and polite ! Lady serving the breakfast at the cafe was very courteous ..
Partner
8/10
Excellent
11 Oct 2025
Steven
Great place, no taxi’s which required long waits. Thank you to Susanna, who really helped us find a taxi from the ferry late. We couldn’t thank her enough. Room was nice as was the pool. Had dinner 1-night and we are glad we did.
Partner
10/10
Exceptional
13 Sep 2025
Rahul
Review
I recently had the pleasure of staying at an amazing hotel that exceeded all expectations. The room was uniquely designed, offering a blend of comfort and aesthetic charm that made our stay memorable.

What truly set this experience apart was the exceptional service. Celebrating our anniversary, we were delighted to find a beautifully set breakfast table arranged in a perfect spot, adorned with chocolates, champagne, and fresh flowers—a thoughtful gesture that added a personal touch to our celebration.

The staff were outstanding, attentive, and genuinely committed to ensuring our comfort. The culinary offerings were equally impressive, with a made-to-order breakfast that featured fresh, delicious options tailored to our preferences.
They have a fantastic spa too which we did not have time to visit but it looked truly exceptional.

Overall, this was one of the best hospitality experiences we've ever had, marked by impeccable service, excellent amenities, and a warm, welcoming atmosphere.
Leisure Family
10/10
Exceptional
05 Sep 2025
Lisa
Very lovely staff. Room a but weird and not terribly good UX.
Partner
10/10
Exceptional
27 Aug 2025
William
Convenient to train. Super friendly staff. Good shower. Great breakfast.
Partner
10/10
Exceptional
11 Aug 2025
Sabine

Gorgeous hotel with outstanding service!

The most beautiful stay in Zermatt. Everyone was amazingly friendly and welcoming. The food is incredible. The room was outstanding! Modern twist what made it super exciting and beautiful! We loved it and will be back!
Partner
10/10
Exceptional
26 Jul 2025
Tomasz

Amazing unique stay

Amazing hotel in an amazing place. So unique and interesting. The staff were amazing and accommodating.
Friends_and_family Family
10/10
Exceptional
22 Jul 2025
Lindsey
Absolutely lovely stay in the family suite. The staff stored our luggage for us, when we arrived earlier than expected. The welcome tea was a wonderful surprise, and the breakfast was great. the room was beautiful, and very clean. My kids loved the use of the hot tub and cold plunge. Easily walkable from the train station, and great location downtown!! Would absolutely come back!
Leisure Family
10/10
Exceptional
18 Jul 2025
Timothy
Excellent location - very friendly helpful staff
Leisure Family
10/10
Exceptional
11 Jul 2025
Stuart
WiFi was not great
10/10
Exceptional
23 Jun 2025
Paul
Wonderful staff in a stunningly beautiful
10/10
Exceptional
15 May 2025
Michelle
Staff was incredibly gracious and helpful. Perfect location.
Leisure Partner
10/10
Exceptional
10 May 2025
rabia
Very cute hotel. Beautiful view from breakfast room. Plenty of spa amenities included. 4 minute walk to train station.
Leisure Friends
10/10
Exceptional
23 Apr 2025
John
Where do I start. We had booked for two nights but got hit with an incredible, once in a century, snowstorm. This led to nearly 2 days of no electricity and three days of no trains leading to us needing to stay four nights instead.

I can’t praise the management and staff enough for the care, service and hospitality they showered on us. What could have been a nightmare turned in to an unforgettable experience and we can’t thank them enough.
Leisure Family
10/10
Exceptional
24 Dec 2024
Kate
We had an incredible stay at Backstage hotel. The staff were always so welcoming and ready to help. The room and available amenities absolutely exceeded our expectations. It is a beautiful place with unique architecture. Perfect location. I would recommend to everyone and stay again!
Leisure Friends
10/10
Exceptional
19 Nov 2024
Ryan
Beautiful unique design aesthetics, view of the Matterhorn from the balcony was a big plus. Friendly staff, generous breakfast. Great place. Exceeded expectations.
Leisure Partner
10/10
Exceptional
02 Nov 2024
ANDRES
Great option to stay sleep and eat in the heart of zermatt
Leisure Family
10/10
Exceptional
21 Oct 2024
Carmen
Very nicely decorated, soft sheets, very good breakfast, very centric location. The staff were very friendly, courteous and helpful, including the bed breakfast staff. And Carmen at the front desk was great! She gave us great recommendations! Freshly squeezed OJ! Good variety of food items. The bed was very comfortable, amazing views from the deck. The spa was fantastic too and it was included. We had daily beverages in our bedroom and snacks and it was included too. We would definitely stay there again. And needless to say, Zermatt was just amazing!
Leisure Partner
8/10
Excellent
24 Sep 2024
Oliver
Decent hotel. Renovated in 2012 so starting to feel a little bit tired around the edges. Great location
Leisure Friends
10/10
Exceptional
09 Aug 2024
Brian W
Excellent hitel
Leisure Partner
8/10
Excellent
06 Aug 2024
Darren
We loved the hotel. The room was amazing, with views of the Matterhorn and staff were always helpful. I would have given a 5 star rating, however, some of the blinds and windows were broken and the room was advertised as the Sky and Stars suite, yet some roof windows wouldn't open and were clearly broken and some of the roof blinds were either missing or broken and unable to open, one of them directly above the main bed.
Leisure Pet
8/10
Excellent
01 Aug 2024
brenden
The hotel is very well located and easy to access from the shuttle station on foot with suitcases. Our room had a terrific view of the Matterhorn.
The staff were very courteous and the included breakfast was sufficient.
The air conditioning lacked power to cool the room in the heat of summer but it was better than no A.C at all.
Would return to the same hotel in the future.
Leisure Partner
10/10
Exceptional
13 Jul 2024
Zachariah

Great stay in zermatt

Highly recommend. Great location. Great food md service.
My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
Partner
8/10
Excellent
12 Jul 2024
Verified traveler

Great location, not so great hotel

I wanted to love this hotel, but found it to be very awkward and in need of a deep clean and paint job, It is very quirky (which I think is part of the appeal) and was confused by the theme. The kitchen in our sweet was kind of dirty and the shower needed a deep clean. The walls are scuffed and you can tell that the people who stay here \"use it hard\". The air conditioning was very ineffective with the roof being made out of glass. The front desk staff was not very informative as to area hiking and the like. The man who checked us in was very nice and there was a woman at breakfast every morning (Martha or Marcia) who was the best employee/most helpful that we encountered. More helpful than the front desk. I would choose another place to stay should I visit again.
Friends_and_family Family
10/10
Exceptional
15 Jun 2024
James
Beautiful, center of town, amazing!
Leisure Family
8/10
Excellent
13 May 2024
Michael
Can’t beat the location. Lighting was overly complex, and could have really used some kind of low night lighting. Overall it was unique and worth checking out.
Leisure Partner
10/10
Exceptional
21 Feb 2024
Blake
Very special boutique style hotel great location in the heart of the action!
10/10
Exceptional
08 Dec 2023
Verified traveler
It was great and staff was great
Partner
10/10
Exceptional
27 Nov 2023
Kandace
This hotel was beautiful-1st class all the way!
Leisure Family
10/10
Exceptional
01 Nov 2023
Jacob
Hotel staff were all fantastic. View of the Matterhorn from the room's balcony. Architecture and art was very interesting and cool. All of that created an amazing experience.
Leisure Family
10/10
Exceptional
21 Oct 2023
ROSELINE
Laura was very accommodating with assisting us getting to the hotel as our flight didn’t get into Geneva till 8pm and there was a three hour train ride to get to Zermatt. She arrange our taxi and everything went so smooth. Thank you Laura.
Overall great stay and the food was lovely.
Leisure Partner
10/10
Exceptional
26 Sep 2023
Muath
Just amazing , go check i promise you will not regret
10/10
Exceptional
11 Sep 2023
diana
Very unique and clean!
Leisure Partner
6/10
Pleasant
09 Sep 2023
April
Enjoyed our stay here as it was central to downtown Zermatt. The breakfast buffet included was nice and so was the spa access inclusion for guests. The room, was ok. Beds were comfortable. The complaint is in the layout of the room - it’s small and there is no privacy from the bathroom to the bedroom which makes it uncomfortable if you’re staying with others. The patios are very close to one another and that also makes it very uncomfortable if you have people who smoke staying next to you. The deck outside of our room felt unsafe to be on, it definitely needs to be repaired before someone gets hurt and the room air conditioning was the worst I’ve experienced for the price I payed for the hotel. Otherwise - staff were great, super kind.
Leisure Partner
10/10
Exceptional
06 Sep 2023
Louise
What a fabulous hotel. Beautifully designed with great attention to design detail. Superb location, very comfortable rooms. We unfortunately didn’t have time to use the spa but it looked lovely. One minor point was that the bath towels were a bit on the small side, which was slightly at odds with the general opulence of the hotel. The staff were charming, capable and friendly.
10/10
Exceptional
18 Aug 2023
Jocelyne
Your property is so unique and lovely. Our \"Stars and Sky\" Suite was just pure beauty! Everything was just stellar! The Spa was a treat for all the senses. WELL DONE! We just loved the artistic flare.

We will return for sure!
Leisure Family
10/10
Exceptional
20 Jul 2023
Paul
The property was unique and outstanding. Service was great and was the location.
Leisure Family
10/10
Exceptional
19 Jul 2023
Randy
Was an awesome place to stay, what a gem
Leisure Partner
10/10
Exceptional
16 Jul 2023
Hari
Never been in a more uniquely designed room. Full of surprises.
Family_with_children
10/10
Exceptional
12 May 2023
LAURA
The property is laid back, beautiful and the staff are very welcoming! The spa facilities and the atmosphere is exactly what I was hoping for. Wonderful stay, I highly recommend and will be back!
Leisure
10/10
Exceptional
29 Apr 2023
Fahim
The wellness centre is amazing! lots of relaxing rooms and great hot tub. Location is quite central. Hotel is super modern and rooms are well designed. Luxury hotel!
Leisure
10/10
Exceptional
14 Mar 2023
rafael
We loved this place!! Its cozy and in the center of everything
10/10
Exceptional
07 Mar 2023
Kamla
Gorgeous property in a perfect location. Unbeatable Matterhorn views. Can't wait to go back!
Leisure Partner
8/10
Excellent
08 Feb 2023
Pam
Great location small room great restaurant for dinner and breakfast staff was nice and informative
Leisure Partner
10/10
Exceptional
03 Feb 2023
Sidney
Overall this was a great experience and I would definitely recommend this hotel to anyone. The owner, amenities, restaurant, and overall staff was superb. My only complaint is of the staff member in charge of the spa facilities, he was a little rude.
Leisure Partner
10/10
Exceptional
03 Dec 2022
Oswaldo
Excellent hotel, room was incredible, and hotel restaurant was amazing, its a Michelin star restaurant, really enjoyed staying in this property
10/10
Exceptional
11 Sep 2022
Sean
We (my wife, me and our dog!) stayed for two nights in one of the suites on the top floor - the room was massive and had amazing views! It was quite handy having a kitchen plus a nice telescope. We used the spa too which was great. Breakfast was nice and the property is centrally located. They also provided a shuttle to and from the station free of charge. Would highly recommend staying here!
Leisure Pet
10/10
Exceptional
03 Jun 2022
Marie-Claude
We really like thé place!!
Leisure Family
10/10
Exceptional
15 May 2022
Corrigan
My partner and I enjoyed this hotel. Upon check-in, we were greeted with a glass of Prosecco while the staff delivered out bags to our room. We stayed in the cube suite. While unconventional (elevated loft in the center of the room with an open concept bathroom below) the room layout did grow on us. Although, the large bathtub does not fill fast enough at all. The large balcony was amazing. The themed spa was also very enjoyable but it is only open from 1pm-9pm which is a bit limiting. The quality of the hotel (room and spa) was slightly below a true luxury hotel, but we enjoyed our stay very much.
Leisure Partner
10/10
Exceptional
10 May 2022
Jeanette
Great property. absolutely great amenities, much better then I every expected.
Leisure Family
10/10
Exceptional
01 Feb 2021
Monika

Luxury chalet

Stylish interior, nice team, tasty meals, amazing pool, mountain view.
Friends_and_family Friends
6/10
Pleasant
01 Feb 2020
Olga
The hotel is beautiful and has delicious restaurant. But service is so poor, I think they overwork their workers. Cause people are really nice, but look extremely busy most of the time. Also it was problems with the heat in our room, it was super annoying. And design is great, but not for a vacation. It was really annoying to get to restroom in our room and floors are cold. I would recommend it for pictures and restaurant, but not for a stay.
Leisure Partner
10/10
Exceptional
04 Jan 2020
Sam
Incredible place
Partner
10/10
Exceptional
25 Nov 2019
BRIAN
Loved it. The staff, furnishings, breakfast was fantastic.
Partner
10/10
Exceptional
24 Nov 2019
Vee
The receptionists Benjamin and Anna were absolutely fantastic! They were warm, friendly & approachable from the moment we stepped in the hotel. We knew what was expected and details were given.

The facilities were amazing! We had welcome drinks on arrival. The interior design is beautiful and unique.
The spa area is well maintained. The room was cosy and had a fire place. Perfect setting for the nice winter visit!
Breakfast was lovely.
The woman that served breakfast was very nice and checked if we had any dietary requirements, and we did.

The Portuguese driver/porter was very helpful and friendly!
He patiently waited on us at the train station.

Thank you Backstage Boutique Hotel for the lovely stay!!
Leisure Family
10/10
Exceptional
22 Oct 2019
Verified traveler
Staff was very welcoming and hospitable. I would highly recommend this hotel to friends and family.
Leisure Family
10/10
Exceptional
21 Oct 2019
PAUL&Lily
My Wife and I stayed here to celebrate my wife's Birthday.
I pre booked a Cake and Bubbly on arrival, we were warmly greeted by a very friendly Man called Daniel, who welcomed us in the most amazing way, we were given a glass of Bubbly while Daniel in the most professional manner arranged for the cake and bubbly to be placed in our AMAZING ROOM......Daniel is an Amazing person and made us feel so very welcome, was extreemly helpful on all fronts, breakfast was also wonderful, service first class, location could not be better....what else can I say....but I will end by saying
Daniel, from myself and my wife, Thank you so very much for making our week so very very Special.
Lily and Paul
Leisure Partner
10/10
Exceptional
15 Oct 2019
Verified traveler
Very close to the Zermatt train station ! The 7 different theme spa is amazing ! Very cosy hotel ! Will definitely come back
6/10
Pleasant
06 Sep 2019
Ka Lee Carrie

Will not come again next time

Since I arrived during night time, the night time receptionist was a bit rude when I tried to call in for taxi puckup service at train station. Room setup was not very user friendly but acceptable. Having said that, services by other staff were fine. Since there're so many hotels to choose from in this area, can consider other options.
Partner
10/10
Exceptional
31 Aug 2019
Verified traveler

3 night stay in Zermatt

Central location. Unique room, perfect for our family of 4. Children enjoyed the spa and cinema. Zermatt itself exceeded our expectations, we could have stayed longer and had plenty to do.
Friends_and_family Family
10/10
Exceptional
24 Aug 2019
Verified traveler
Very friendly; I asked them to put a small welcome present into the room of my friends and they did it without extra costs. Totally recommendable!
Leisure Friends
10/10
Exceptional
21 Aug 2019
Verified traveler
Decor was unique and wonderful. Bathroom counter space was minimal.
Leisure
10/10
Exceptional
19 Aug 2019
Max

Amazing hotel in Zermatt - a work of art!

Amazing hotel with everything you need and more! Great location and facilities and the staff were amazing. The hotel is a work of art, truly pleasurable stay!
Partner
10/10
Exceptional
08 Aug 2019
Brad

If only I could give 11/10 instead of 10/10

Best stay of any hotel I have been to anywhere. Movie theatre, outdoor hot tub and spa, nice little breakfast, fireplace in room, lovely view from the balcony, great staff and so central to everything. Wished we could have stayed here every night of our stay in Switzerland!
Partner
10/10
Exceptional
28 Jun 2019
Verified traveler
Amazing hotel.
All things were excellent.
Family
10/10
Exceptional
14 Jun 2019
Kiran
Unique, beautifully designed and elegantly appointed place to stay. My husband and I travelled with our sons 9 and 11. Our suite was lovely and spacious with great attention to detail. Cleverly designed with a small sitting room behind which is the master bath ..above which is the king size bed . Set up like a luxurious loft. Our boys had great fun in their bunk beds with separate bathroom facilities including a shower at the level of the upper bunk!

Their spa is wonderful to enjoy a dry or steam sauna as well as their large jacuzzi. Unfortunately, time was too short to make use of meditation room or floating room!

We were greeted warmly by staff who had arranged for us to be picked up at the train station. We were a bit early and our room was not yet ready so he graciously offered to care for our bags while we went to visit the Matterhorn by cable car. When we returned several hours later, our bags were already in our room. Also in the room ws complimentary water and fruit.

Staff was very gracious and knowledgeable about the surrounding area.

Breakfast was delicious! The warm hospitality was much appreciated.
Leisure Family_with_children
10/10
Exceptional
11 Jun 2019
Holly
My daughter chose the Backstage for her 10th birthday trip because it is her favorite hotel in Switzerland. The hotel is so unique and the cube lifts a novelty for all ages. The spa area, cinema downstairs and location are all things that make it the perfect place to stay when visiting zermatt in any season!
Family
10/10
Exceptional
31 May 2019
Maegan
Amazing location just blocks from the train station and great views of Zermatt and the Matterhorn. Extremely pleasant and welcoming staff. Received a free upgrade at check-in to a gorgeous room, very modern design and great amenities. On site kitchen, saunas and hot tubs. Great location overall!
Leisure Partner
8/10
Excellent
21 Apr 2019
Zhi Zhong

Hotel was amazing and nice spa to enjoy

Hotel was amazing and nice spa to enjoy.
Experienced fire alarm during sleeping time, understood that someone smoking at the balcony activated the fire alarm which woke everyone up during the night for evacuation.
Partner
10/10
Exceptional
14 Mar 2019
Verified traveler

Excellent

An amazing experience. We will definitely stay here again.
Partner
8/10
Excellent
07 Jan 2019
Verified traveler
Best location in Zermatt, nice decor, little extremely little room.
Leisure Family_with_children
10/10
Exceptional
22 Dec 2018
Eric

Super Trendy Hotel. Perfect Location

Perfect Location, Amazing Breakfast, The Entire Staff was Super Amiable.
Family
10/10
Exceptional
27 Nov 2018
paul
absolutely wonderful. impeccable, beautiful comfortable room,
Family

Location & surroundings

Backstage Boutique-Hotel
Hofmattstrasse, 4, Zermatt, Switzerland

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Backstage Boutique-Hotel

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