Elite Zermatt

Switzerland , Zermatt
Zermatt, Hoffmattweg, 3
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75 reviews shown

10/10

Exceptional

15 Jan 2023

james

The service in this hotel is the best.

10/10

Exceptional

11 Sep 2022

Aaron

Wonderful and warm stay

Rooms were sufficient. Nice bathtub. Strong and warm shower. Beds were comfy but pillows too soft for my liking. Balcony was nice. But 2 most important points. First, the owner Marianne was a perfect host. Very helpful, accomodating, friendly and approachable. She made the stay into a 5-star holiday. Second, the buffet breakfast provided was very homely. Small set up but you have breads, spreads, cheeses, cold cuts, eggs, ham, mushrooms, hot drinks, juices, cereals, fruits. Didnt expect the breakfast spread to be so comprehensive. Shows how thoughtful the hotel is towards its guests!

Friends_and_family Family

10/10

Exceptional

16 Jun 2022

Bryan

As everything you want

Lovely Little Hotel very clean and comfortable and at a great price and great location

6/10

Pleasant

06 Jan 2022

Amparo c

does not have jacuzzi, smaller room

Business_and_leisure Partner

10/10

Exceptional

04 Jan 2020

Damian

Ideal location

Excellent location for everything - pubs, restaurants, clubs even ski slopes are not too far away - easy bus ride to either Gornergrat Bahn or the Matterhorn Express. The staff are very friendly. I would go back. I loved the jacuzzi in our room.

Partner

10/10

Exceptional

26 Dec 2019

Kathryn

Staff were very helpful and friendly!! It is in a very convenient location

Leisure Partner

8/10

Excellent

26 Dec 2018

Lance

Rooms were nice. Located conveniently near the main street. Free shuttle from the train station to the hotel was a godsend, since we had luggage.

Elevator was old and scary, can only carry 2 people at a time.

8/10

Excellent

19 Nov 2018

Daniel

Very nice and clean. Location was good too. Just a little pricey.

Partner

10/10

Exceptional

17 Oct 2018

Verified traveler

Hotel Elite

Central location. Convenient for station and restaurants. Friendly staff and nice breakfast. Good size room.

Partner

8/10

Excellent

12 Oct 2018

Ryan

We enjoyed our stay at hotel elite zermat. The bathroom was big and the breakfast was sufficient. We got a little worried that we were going to miss our train because we left our luggage after the checkout but there was no front desk when we were about to get back our luggage. Good thing, there was a number we could call to help us with our luggages

Partner

8/10

Excellent

06 Oct 2018

Stephanie

Nice stay

Had a nice stay the room was great but the place is a bit old and rough around the edges. Enjoyed a delicious breakfast which was included so that was a big plus. However the pillows were terrible like a piece of cardboard with a sheet over it.

Family

2/10

Poor

22 Sep 2018

Verified traveler

trip to Zermat

The location is great but this hotel the room is so smell.. The carpet is so old.. Smell Odor

10/10

Exceptional

21 Sep 2018

Sue

Great location, a 5 minute walk to train station, restaurants, and trail heads. Room was fantastic with a balcony and a view of the mountains.

8/10

Excellent

06 Sep 2018

Brett

Nice budget hotel

I only stayed 1 night but I was very happy at the price I paid. The hotel is in a great location only 10 minutes walk from the station and right in the centre of the village. My single room was very basic but nice and clean and the continental buffet breakfast was sufficient. Staff were friendly and the WIFI was excellent but the highlight was looking up at the Matterhorn from my window and balcony.

8/10

Excellent

31 Aug 2018

emily

Nice Hotel - Rude and Useless Staff

Although this hotel was great with a good location - easily within walking distance of the town and the Gongergrat train - the staff ruined our experience.

When we first checked in the lady behind the counter couldn't find our reservation and was faffing around with the paperwork so much that check in took a very long time. We then paid the city tax and she gave us our key and she told us she would find our paperwork later. She did not give us a receipt for the city tax as she was in such a faf that she couldn't find our paper reservation.

Then as we were checking out a different woman made us pay the city tax again saying that because we didn't have a receipt we obviously hadn't paid it.

The woman we spoke with at check out was incredibly rude and unhelpful, and was the same woman that the night before we had asked if it was possible to have extra pillows and even though we said we were happy to wait for them - she very rudely said no and that she had to bring them up. She never brought them and they never arrived even after we asked again.

The hotel was nice though and we had a good view of the matterhorn from our room, however I wouldn't stay here again as the staff and the city tax issue left a bitter taste in our mouth.

10/10

Exceptional

22 Aug 2018

Chris

Great value for Zermatt

8/10

Excellent

21 Aug 2018

Travellover

Great Hotel!

The hotel is quite near the train station but can feel like a bit of a walk of you have heavy luggage.

The bathroom is huge, spacious and clean.

There was also a nice balcony to with a lovely view of the village. The room was comfortable and adequate.

The breakfast was good and the staff was hospitable and helpful. They provided a kettle for us to boil water in the bedroom.

If we go back, will stay at least 2 nights as the Zermatt village is really nice to walk around and explore.

10/10

Exceptional

20 Aug 2018

Jennifer

Excellent stay

Very nice jetted bathtub, view of the Matterhorn, and good breakfast (cold cuts, cheese, breads, boiled eggs, yogurt, cereal, coffee).

Partner

8/10

Excellent

03 Aug 2018

Verified traveler

Small hotel with central location

Had a 5 night stay in July. Used as a base for day walks. Good breakfast choices. No complaints.

8/10

Excellent

17 Jun 2018

Verified traveler

Central location

Close to train station. No hills to walk up. Staff was knowledgeable about Matterhorn options. Typical small European shower and breakfast items. Very nice room with partial view and balcony. Great walkability to many restaurants and shops. No cars in Zermatt but watch out for the hotel taxies.

10/10

Exceptional

13 Jun 2018

Verified traveler

Great hotel. Very clean, friendly staff. Great value

8/10

Excellent

05 Jun 2018

Andrew

Hotel was easy to find and good location. Reception was very nice and helpful. They held bags for us after check out for us to explore some more. Room was adequate..two thumbs up

Partner

10/10

Exceptional

24 Apr 2018

Verified traveler

Another good hotel

Stayed for one night in the middle of April with a friend. Overall experience was satisfying. The double room we got was of good size. Breakfast buffet was ok. All the staff we met were kind and helpful. Location was good (about 5-10 minute on foot from train station), so no taxi needed.

Friends

10/10

Exceptional

02 Mar 2018

Verified traveler

right in the center of town, close to the train and some rooms have views of the Matterhorn.

10/10

Exceptional

26 Oct 2017

gayle

Happy to recommend this hotel.

We were more than happy with this hotel. We chose a room with a view of the Matterhorn and didn't regret our choice. The room and bathroom were very large and we appreciated the balcony that wrapped around two sides of the room. The hotel is within walking distance of most points of interest. The main door is difficult to see from the street as when you look into the side street it just looks like an entrance to the bar until you actually approach the door itself.

Partner

10/10

Exceptional

12 Aug 2017

Jackie

Nice mountain views

Very nice resort town hotel. The hotel took care of our transportation back to the train station. We had very nice views out of Windows. Wish I had an email for them, my granddaughter self her portable charger. It must have fallen out of the suitcase. Well kept hotel.

Family

8/10

Excellent

17 Jun 2017

Verified traveler

Nice hotel for bed&breakfast in a fantastic town

This hotel has got all basics for a short and pleasant stay. Tea/coffee machine, and a table in balcony would be helpful.

Partner

8/10

Excellent

12 Apr 2017

Verified traveler

Good location, close to main street and location.

More of an eye catching sign of the hotel name on the outside wall, and a bigger entry door will help to identify the hotel easier. Elevator is too old and small.

8/10

Excellent

26 Oct 2016

Loh

Enjoy the clean and spacious bathroom. Good breakfast and nearby the supermarket.

Partner

8/10

Excellent

21 Oct 2016

Verified traveler

One night stand

The room was outdated and small but enough for light travelers. It has shower only which I preferred and the sink was inside the room close to the bed. It's workable as long you're not messy.

8/10

Excellent

16 Oct 2016

Atanu

Nice Hotel - but breach of contract.

Hotel is good, Close to station. I have booked a triple room, but got a double room. On asking they packed the room with an extra bed. The room got cramped. They put the blame on the computer. Promised a bigger room next day. But next day insisted that it is a triple room. So, we have to live in that cramped room.

10/10

Exceptional

29 Sep 2016

Timm

Great hotel in a nice location

Charming hotel overlooking the lake. Beautifully furnished, high ceiling rooms. Very quiet

10/10

Exceptional

20 Aug 2016

Dmitry

Very good service with greate personality workers

10/10

Exceptional

19 Feb 2016

David

Great location. Easy walk to train station, bus to ski areas, and main drag in Zermott. Grocery store next door great for picking up extras. Small quiet hotel with very helpful English speaking staff and great view of the Matterhorn from the balcony.

Family

8/10

Excellent

13 Jan 2016

Olena

Everything was good

It's near the Mont Cervix, where my friends lived. I'm happy with my stay.

8/10

Excellent

01 Jan 2016

Danielle

Nice place

It took some wandering around Zermatt before I found the hotel, but once I arrived everything was in order. The staff were friendly, helpful, and spoke English. The room was small and simple, but It was just me and my backpack so no need for anything fancy. There was a small balcony but unfortunately no view of the mountain from that angle. Breakfast was delicious and plentiful.

10/10

Exceptional

26 Sep 2015

Verified traveler

Great

Great place. Good location and has everything needed.

Partner

10/10

Exceptional

15 Sep 2015

James

Europe 15

Very pleasant stay, very helpful,family owned so owner wants to make sure to take care of your needs. 5 min walk from train station ( or they do have a small van to pick you up), 15 min to Matterhorn ,they have busses ( trams),large room

Partner

2/10

Poor

23 Jul 2015

sudhir

Bad , horrible do not stand to commitment

There was nobody at the reception when we reached, the room was supposed to bake a sparking bath tub , it did not have a bath tub.

Partner

10/10

Exceptional

30 Jun 2015

Gifford

Great location

Great stay at a nice hotel. Staff was very nice as well.

8/10

Excellent

23 Jun 2015

chandra mohan

Excellent hotel to stay

Location is great. Condition of room great. Beds are in excellent condition. Cleanness high standard. Bath room great with all facilities available. Breakfast good. Almost from all points of view, hotel is highly appreciated and I would like to certainly stay there again and for longer duration. I will certainly recommend my friends also to stay in the hotel, if they visit Zarmatt. The only thing which deluded me is to find out the hotel's name. Hotel name should be prominently noticeable from the main road.

Partner

8/10

Excellent

21 Jun 2015

Yee Bo

Nice and cosy

Location was ok, about 5 minutes walk from the main train station, also close to a supermarket. The breakfast provided was good enough for a simple meal. The staffs are quite helpful and friendly. Enviroment was quite cosy and the room has good views of the mountains.

10/10

Exceptional

02 Mar 2015

Jesus

Quite, Clean, Comfortable.

The hotel is located close to the train station. I found it to be warm, cozy, and it has a nice patio looking into the mountains. Great location and near a grocery store. It is quite, clean, and comfortable. A hearty breakfast is served every morning. I love the old fashion key & holder. Will return. Staff is helpful and friendly.

Partner

8/10

Excellent

09 Jul 2014

kfc

Good value

Good value hotel, very friendly staff, right in the centre, 5 min walk to station.Tidy and clean - why pay more. Only went to see the Matterhorn and wasn't disappointed but Zermat is pretty charmless and not cheap.

Family

8/10

Excellent

30 Mar 2014

Kevin

Nice hotel minutes to the train station, ski lifts

A cosy hotel in the center of Zermatt, scenic views, comfortable room with balconies, friendly staff.

10/10

Exceptional

25 Mar 2014

Chris B.

Friendly staff and service

Excellent staff and service! Annaleana (I hope I spelled her name correctly) was extremely helpful and stayed late due to us not getting a train early enough from Zurich. Additionally she provided excellent dinner recommendations and directions to any places we were looking to find in town (ski rentals and lift lines). If/when I return to Zermatt I hope I book early enough that Hotel Elite has a room available to stay there again. The breakfast provided in the morning was also filling and always ready in time for a nice day on the mountain skiing.

10/10

Exceptional

19 Mar 2022

Marianne Kyburz Mammut

Tolles Hotel

Super Preis Leistung, sauberes Zimmer, gute Lage … rundum top.

Business

8/10

Excellent

06 Jan 2022

Matilda

Elite is a small nice hotel, conveniently placed in the middle of Zermatt. Walking distance from Bahnhof is short, and ski bus to different starting points is just around the corner.
Breakfast was a disappointment, and also the view of mountains. I booked a room with view, but it wasn't worth the extra money spent.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

NIVEA

Atendimento excelente, ótima localização, instalações maravilhosas, banheiro espaçoso. Estão de parabéns!

Friends_and_family Family

10/10

Exceptional

26 Apr 2019

Verified traveler

ห้องพักมีวิวระเบียง สวยงามมาก มองเห็นภูเขา ห้องสะอาด น่าอยู่ ห้องน้ำกว้างมาก สภาพแวดล้อมดีทุกอย่าง แถมอยู่ใกล้กับสถานีรถไฟ ใช้เวลาเดินไม่ถึง 10 นาที โดยรวมคือประทับใจมากค่ะ

Leisure Partner

10/10

Exceptional

24 Apr 2019

Kam man

Very good service and location

Nice and warm service, clean room and good location just 3min walk to central main station.
One lamp was out of order but still enough lighting to me,

Partner

4/10

Poor

13 Mar 2019

Verified traveler

Demande des rénovations majeures et une chambre pour les ski moderme

Leisure Friends

8/10

Excellent

03 Mar 2019

Gerber

Hôtel bien situé, personnel sympa, petit déjeuner copieux

Family

10/10

Exceptional

05 Oct 2018

Heinz

Ruhiges Hotel im Zentrum

Netter Empfang, geräumiges Zimmer mit Balkon, Badzimmer mit viel Abstellplatz, Morgenessen
für alle Wünsche - Lage nahe beim Bahnhof
Leider konnten wir die Hotelcard (50 %) nicht benützen!!

Partner

10/10

Exceptional

20 Sep 2018

Elzbieta

Miły pobyt w Zermatt

Hotel wspaniale zlokalizowany w cichym otoczeniu niedaleko dworca i stacji kolejki. Bardzo miła obsługa i wspaniałe śniadania. Obiekt nie najnowszy ale czysto i schludnie.

Family

8/10

Excellent

10 Sep 2018

Thomas

Preis Leistung optimal. Nette Angestellte. Super Lage.

6/10

Pleasant

07 Sep 2018

Verified traveler

Clean, good size rooms but avoid rooms 105 & 205

Clean and good size rooms. Friendly staff accommodating us with breakfast for early departure. One negative, we had rooms 105 and 205 with windows right above the entrance of the bar. The noise of people coming and going kept us awake. The bar did not close until 2 am. Ask for a different room.

Friends

8/10

Excellent

27 Aug 2018

Verified traveler

Nichts zu beanstanden. Sehr nettes Personal. Alte aber zweckmässige Ausstattung.

8/10

Excellent

16 Aug 2018

yubin

buono

vicino， comodo ， cortese

8/10

Excellent

31 Jul 2018

Verified traveler

괜찮아요

욕실이 넓었어요 이박 편안하게 지냈어요

Friends

10/10

Exceptional

15 Jun 2018

Karl

Hotel mit traumhaften Blick auf das Matterhorn

das Hotel liegt wenige Fußminuten vom Bahnhof in einer Seitengasse mit traumhaften Blick auf das Matterhorn, das Gebäude ist wie sehr viele Häuser in Zermatt alt aber sehr gepfleft

Partner

10/10

Exceptional

12 Jun 2018

Sonja

Der Empfang war sehr herzlich! Das Personal war sehr freundlich und aufmerksam.
Auch das Buffet am Morgen hat uns sehr gefallen.
Die Lage ist super,mittendrin und doch ruhig.

Partner

10/10

Exceptional

08 Jun 2018

Stephan

Super freundlich, persönlicher Service, tolle Lage

Hotelpersonal war äusserst freundlich, persönliche Unterstützung für alle Belange, Internet sehr gut

4/10

Poor

16 Apr 2018

Verified traveler

Da werde ich nicht wieder übernachten...

Schlecht unterhaltenes hotel. Im gleichen Gebäude gibt es eine Bar, wo bis 4 Uhr morgens betrunkene davor rauchen. Es ist laut. Nicht zu empfehlen.

Partner

8/10

Excellent

04 Mar 2018

pldp

Non lasciatevi deprimere dalla reception

L’hotel non è giovanissimo e la reception penso sia la parte peggiore. Fortunatamente questa non rispecchia il resto dell’hotel.
La camera di buone dimensioni con un bagno enorme. Arredamento anni 80 ma funzionante e pulito. Silenzioso verso l’esterno ma anche tra le camere e verso il corridoio.
Colazione molto buona e varia.
Posizione centrale, a 50 metri dalla via principale, poco più dalla fermata del Ebus e a 250m dalla stazione del Gornergrat.
Ed infine un prezzo decente X una Zermatt carissima!!

8/10

Excellent

12 Feb 2018

Alexander

Bra och prisvärt hotel med centralt läge

Upplevde hotellet som väldigt prisvärt och bra. Relativt enkelt men fräscht och snyggt. Minus för grymt hårda sängar.

Partner

8/10

Excellent

02 Sep 2017

Verified traveler

リーズナブナお値段で、駅からも近く、そばにスーパーもあり、朝食も品数が豊富で美味しく満足しました。

Partner

6/10

Pleasant

24 Aug 2017

Akira

Considering its accommodation, it is sufficient hotel.There is no negative impression for me.

8/10

Excellent

09 Aug 2017

Francisco Roberto

Muito bom e falam português

Muito bem localizado. O staff e o pessoal do restaurante são amáveis. A dona do estabelecimento está sempre presente!

Partner

8/10

Excellent

25 Jul 2017

Koichi

駅に近く便利なホテル

駅から近く、またホテルのすぐ近くにスーパーがあり便利な場所でした。メイン通りから少し内側に入っているため比較的静かで、部屋からの眺めも良かったです。
湯沸かし器が無かったため、フロントに頼んでポットを用意してもらいました。朝食は暖かい料理は出ませんでしたが、フルーツ、ヨーグルト、チーズ、生ハム、パン、シリアル等が準備されており、まずまずだったと思います。部屋に冷蔵庫は無かったと思います。ベッドは比較的固めのタイプで寝心地が良かったです。

Partner

10/10

Exceptional

05 Jul 2017

경창규

안락하고 편했던 곳

매우 좋은 숙박이었다. 직원들도 친절했고 조식도 만족스러웠다. 넓은 테라스는 휴식을 취하기에 충분했고, 또한 호텔사우나는 지친우리의 몸을 달래기에 충분했다

10/10

Exceptional

25 Jun 2017

YI chun

櫃檯人員十分的親切有善，房間乾淨，空間大，價格也很合理