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Hotel Pollux

Zermatt · Switzerland

28 BahnhofstrasseView location

9.6/10Excellent320 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.4/109.4
Condition9.4/109.4
Location9.8/109.8
Neighborhood9.6/109.6
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Pollux

Hotel Pollux features a total of 35 guest rooms. Hotel Pollux offers Wi-Fi internet connection in communal areas. This hotel does not operate a 24-hour reception. Hotel Pollux may charge a fee for some services.

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The Pollux is centrally located in Zermatt, a 4-minute walk from Matterhorn Museum and 12 minutes by foot from Zermatt-Furi Gondola. This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.

Make yourself at home in one of the 35 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is available for a surcharge.

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Nearby parking fee: CHF 20 per day (49213 ft away)
    • Rollaway bed fee: CHF 45 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

    Spanish

Nearby attractions

Zermatt-Matterhorn Ski Paradise 0.1 km / 0.1 mi
Zermatt Visitor Center 0.2 km / 0.1 mi
Tour Monte Rosa 0.3 km / 0.2 mi
Furi Ski Area 0.3 km / 0.2 mi
Matterhorn Museum 0.3 km / 0.2 mi
St. Mauritius Church 0.3 km / 0.2 mi
Mountaineers Cemetery 0.4 km / 0.2 mi
Kirchbrücke 0.5 km / 0.3 mi
Zermatt–Sunnegga Funicular 0.6 km / 0.3 mi
Zermatt-Furi Gondola 1 km / 0.6 mi
Forest Fun Park 1.2 km / 0.8 mi
Sunnegga Ski Resort 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 35
  • hotel
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE CLASSICTRIPLE • CLASSICTPL.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    TRIPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CITY VIEW KING BEDFAMILY ROOM • CITY VIEW KING BEDFAM.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    FAMILY ROOM CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    DOUBLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Pollux

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Pollux

9.6
Excellent
320 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.4 /10
Location
9.8 /10
Neighborhood
9.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
15 Jul 2026
Peter
We stayed here for one night to take the glacier Express the next day. It did allow for a wonderful afternoon and evening in sermad and the hotel experience including an amazing breakfast was just perfect. Highly recommend
Partner
10/10
Exceptional
12 Jul 2026
Jason
Great property, excellent location, close to all the shopping and to the train station.
Rooms are a very comfortable and cozy.
Staff were excellent.
SUPER cosy bar!
Self
10/10
Exceptional
04 Jul 2026
Jake
Close to train station, restaurants activities and shopping,
Nice vkesn well appointed room, including mini fridge and in room safe,
Breakfast was good and included, reasuurant on site with several options including Swiss Fondue, hotel did have an elevator, I understand that they offer a hot tub,

Standard late check out of noon,

Only dislike was the tub ( narrow )
And the shower configuration, mounted in the center, Mot the front front or rear of the tub,. It felt precarious standing in the narrow tub to shower,

However I would consider staying here again,
Everything else was great
Friends_and_family Friends
10/10
Exceptional
11 Jun 2026
Gregory
Great location and very freindly staff. Breakfast was great as well.
Partner
8/10
Excellent
28 May 2026
Menghui
Clean room with Mountain View. Amenities are not the most modern. Breakfast table setting is not the mostly friendly for solo travelers.
Self
8/10
Excellent
23 May 2026
Nujhat
Breakfast was ok not so great only bread and cereal and egg.
Partner
6/10
Pleasant
18 May 2026
Angie
Clean but small room. Awesome breakfast.
Walkable to Zermatt train station.
Self
10/10
Exceptional
26 Apr 2026
Ivelisse
Beautiful cozy hotel in a great location. We really enjoyed our stay. Highly recommend.
Friends_and_family Friends
10/10
Exceptional
28 Feb 2026
Andrea
Room was comfortable, clean and quiet. The staff was very nice and helpful. Would definitely recommend. Very close to train station & ski shuttle. Excellent breakfast.
Partner
10/10
Exceptional
15 Feb 2026
Thomas
Friendly reception, great location, excellent restaurant and lobby bar service. Breakfast staff could have been more friendly and welcoming however.
10/10
Exceptional
26 Jan 2026
jody
All of the above. Nice hotel situated in the heart of downtown.
10/10
Exceptional
11 Jan 2026
Ai
Very comfy and good quality beddings
Nice room with city view
Very nice staff and amenities
Overall A+
Leisure Family
10/10
Exceptional
09 Jan 2026
Daniel
Everything was top notch but very expensivehotel
Leisure Family
10/10
Exceptional
22 Dec 2025
Moshe
Excellent
10/10
Exceptional
16 Dec 2025
Marcella
Sandra, the receptionist was one of the best but they were all fantastic. Very helpful and Olivia at the bar was a rockstar.!!
Leisure Partner
10/10
Exceptional
20 Nov 2025
Hayden
Great place, lovely staff and great location, 4 minute walk from train station.
Leisure Family
10/10
Exceptional
19 Nov 2025
jennifer
Great location. Spacious room. Walkable to everything. Loved the lit fire in the lobby at night!
Partner
8/10
Excellent
07 Oct 2025
Juliana
Would have been nicer to have upgraded technology in the rooms as far as outlets to charge phones by the beds.
8/10
Excellent
04 Oct 2025
Jorge
Spacious room with large comfortable bed and balcony. Very cozy hotel with an excellent bar area by fireplace, great breakfast and excellent location. Two minutes from train station.
Leisure Friends
10/10
Exceptional
04 Oct 2025
Mark
Helpful staff, convenient to train station
Leisure Partner
10/10
Exceptional
04 Oct 2025
Alexandra
The staff were so friendly from the second we arrived, the room was spotless and they even took our luggage up for us as we had arrived early and left our bags at reception. It had a warm, cosy atmosphere with a log fire going in the evenings, and felt really welcoming.
Partner
10/10
Exceptional
16 Sep 2025
Matthew
This was easily the best hotel we’ve ever stayed at! We left our luggage pre check in so that we could explore Zermatt, and by the time we got back our room was ready (before the checkin time) and our luggage had already been delivered to our room. We loved the use of real keys instead of key cards, it sounds silly but it was a really fun touch to the whole experience.

The room was super clean and very comfortable and our view of the Matterhorn was exceptional. The breakfast was wonderful and the staff were so kind!

Our favorite part, however, was the sauna. We stayed during their fall shoulder season and had the space to ourselves for the entire time. They have four different saunas (herbal, Finnish, salt, and steam) and they were very well maintained and clean. We loved the option for a cold shock post sauna with the showers as well.

It is also located perfectly

All in all, a fabulous experience.
10/10
Exceptional
15 Sep 2025
Michelle
Great stay !
Leisure Family
10/10
Exceptional
06 Sep 2025
Stephanie
We loved our stay!
2/10
Poor
26 Aug 2025
Elizabeth
Definitely I don’t recommend it over price hotel and terrible customer service , the lady at the reception very mean,
10/10
Exceptional
19 Aug 2025
Jacqueline
The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Leisure Partner
10/10
Exceptional
16 Aug 2025
Biraju
Super place to even stay with kids.
Leisure Family_with_children
10/10
Exceptional
23 Jul 2025
Therese
Very convenient
Leisure Self
10/10
Exceptional
08 Jul 2025
Desiree
Excellent location. Great breakfast. Friendly staff.
Partner
10/10
Exceptional
26 Jun 2025
Brian
The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Leisure Family
10/10
Exceptional
26 Jun 2025
Chac
I love this hotel style it was really welcoming
Leisure Family_with_children
10/10
Exceptional
20 Jun 2025
Loh
Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too.
We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Friends_and_family Family
10/10
Exceptional
02 Jun 2025
Mike
Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Partner
10/10
Exceptional
22 May 2025
Yubao
Excellent location，
10/10
Exceptional
16 May 2025
Kee Ling

Grateful for the hospitality!

Fantastic Staff. Friendly and helpfull. Pack your breakfast if you need to take an early train. Even help us to celebrate our birthday by giving us a birthday cakes and card. Very convenient . Walking distance to the train station.
Partner
8/10
Excellent
21 Apr 2025
Rocio
The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains.
The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
Leisure Family
10/10
Exceptional
03 Apr 2025
Charles
Great hotel. Friendly staff. Great location for a ski trip.
Friends_and_family Friends
10/10
Exceptional
09 Feb 2025
Debra
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Leisure Family
10/10
Exceptional
19 Dec 2024
Martin

Perfect Boutique Hotel in the heart of Zermatt

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Partner
10/10
Exceptional
18 Dec 2024
Jeffrey
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing.

The property is clean and rooms are spacious with plenty of storage.

The staff are pleasant, friendly and always willing to help.
Leisure Family
10/10
Exceptional
08 Dec 2024
Mary
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Leisure
10/10
Exceptional
07 Dec 2024
Elizabeth
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Leisure Family
10/10
Exceptional
28 Nov 2024
Matt
We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Leisure Family
10/10
Exceptional
24 Oct 2024
Si Jia Jessica
Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item.

Location is close to the main station as well as the gornergret station making it pretty convenient.

They are several shops as well as a supermarket nearby too.

Overall room and bathroom are nice, spacious and clean.
Leisure Self
10/10
Exceptional
08 Oct 2024
robert
The hotel was very convenient.

It was very clean and comfortable.

WE loved the breakfast.

We loved the fireplace and lobby bar.
Leisure Partner
10/10
Exceptional
05 Oct 2024
Dennis
Great place to stay, highly recommend
10/10
Exceptional
02 Oct 2024
Florian
Wonderful!
10/10
Exceptional
25 Sep 2024
Gary
I Zermatt for one night and couldn’t have picked a nicer or more convenient hotel.
Leisure Self
10/10
Exceptional
22 Sep 2024
Scott
So much fun, we love it.
10/10
Exceptional
21 Sep 2024
Helen
Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Leisure Family
10/10
Exceptional
20 Sep 2024
Manish
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Leisure Family_with_children
10/10
Exceptional
19 Sep 2024
Bozena
A great place to stay . Will come back .
Leisure Partner
10/10
Exceptional
12 Sep 2024
christa
Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
Leisure Partner
8/10
Excellent
07 Sep 2024
Romana
Good location, staff was very helpful
Leisure Family
10/10
Exceptional
07 Sep 2024
Pankaj
My room was not good . I had requested front . This room air freshness issue. Opened the window and could not sleep due to noise all both night . Breathing in room was tough .my friends were at the same time who booked directly and cheaper than me had better room . I will never book thru booking .com again. Staff was excellent but this was not good experience and my wife got sick in this room due yo breathing problems.
Partner
10/10
Exceptional
02 Sep 2024
Scott
Best breakfast I’ve ever had in a hotel. Great staff. Awesome location. Very clean and updated. Feels like a great deal
10/10
Exceptional
27 Aug 2024
Keerthika
Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Leisure Family
6/10
Pleasant
26 Aug 2024
Giridhar
Loved the hotel and the staff. The breakfast was great with lots of options.
But ask for a hotel room away from the street. Our room was facing the street and the tourists were loud up till 2:00 am and the early morning work in the town started at 6:00 am. So basically, we just could not sleep at night. I loved the hotel but unfortunately had a bad experience.
Leisure Family_with_children
10/10
Exceptional
21 Aug 2024
Paul
Right in the heart of Zermatt.
Leisure Family
10/10
Exceptional
16 Aug 2024
Verified traveler

More than Perfect.

Excellent location, hearty welcome and wonderful services. Delicious restaurants as well.
Not that much noisy even if the room is on street side.
Partner
10/10
Exceptional
13 Aug 2024
sasank
loved the balcony and the floral arrangements around the building.
10/10
Exceptional
03 Aug 2024
Patrick
This hotel was very clean and spacious. It was walkable from the train station and had very nice amenities. Breakfast was included and delicious.
Leisure Partner
8/10
Excellent
29 Jul 2024
Abraham
It was really noisy outside and we couldn’t sleep. It lasted all night.
Leisure Family_with_children
10/10
Exceptional
17 Jul 2024
Marina
Our stay at The Pollux hotel in Zermatt was nothing short of exceptional. From the moment we arrived, the warm and welcoming atmosphere made us feel right at home. The check-in process was a breeze, with the friendly staff ensuring we were settled in quickly and efficiently. The hotel’s location is perfect, just a 5-6 minute walk from the main train station, making it incredibly convenient for travelers. Despite its central location, the hotel maintains a peaceful and cozy ambiance that is perfect for a relaxing getaway. Our accommodations were superb, featuring thoughtful amenities like robes, slippers and additional pillows. We also had a spa access, but sadly did not have time to use it. The room setup was ideal for our family, with two separate bedrooms and two bathrooms, providing ample space and privacy for us and our two sons ( balcony facing the street). The attention to detail in the room’s amenities truly enhanced our comfort. Waking up to a delicious breakfast in the morning was another highlight of our stay. The variety and quality of the food provided a perfect start to our day of exploring Zermatt. One of the most delightful aspects of our stay was the stunning view from our room, overlooking the charming center street. The main street of Zermatt is picturesque, bustling with shops and a diverse array of restaurants. We enjoyed strolling down the street, discovering new dining options and indulging in the local culture. Our experience @ The Pollux was fantastic
Leisure Family
10/10
Exceptional
14 Jul 2024
Louisa
Fabulous hotel. Perfectly situated, with a choice of restaurants within and more within walking distance. Easy to reach from the train station and ideal for a visit to the Matterhorn. We had a fabulous meal in the Pinte restaurant and enjoyed drinks on the outside terrace. Great view from our room and the room was amazing. Had everything I needed and was super modern. Staff were really friendly and accommodating too. Would definitely recommend and would stay here again if I am so lucky.
Leisure Family
10/10
Exceptional
14 Jul 2024
Daniel

Stay HERE

Great place, great staff
Friends_and_family Family
10/10
Exceptional
12 Jul 2024
Mary
We had a true Swiss experience here.
Great restaurant !
Leisure Family
10/10
Exceptional
04 Jul 2024
Jared
We loved our time at the Pollux! We stayed here for a few nights as a part of a longer trip and all agreed that the Pollux was our fav. The breakfast was wonderful, the sauna was much needed and used daily and the convenient amenities saved us a trip to the store more than once
Friends_and_family Family
10/10
Exceptional
03 Jul 2024
Varun
This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Leisure Family
10/10
Exceptional
29 Jun 2024
Carlos
Great Hotel
Leisure Family
8/10
Excellent
21 Jun 2024
Chantell
I like the location of this hotel. Didn't stay long enough to eat at the restaurants but they looked good. The only downfall was my room was not ready at 3:00 p.m. like I was told it would be. The person originally checking as in was really nice but when I came back at 3:00 the second girl, in my opinion was a little rude. She seemed a little overwhelmed and not that friendly.
Leisure Family
10/10
Exceptional
18 Jun 2024
Linh
We booked the family room and absolutely loved the room we got. Great view of the city and special skylight windows that were remote controlled to open. Would love to stay here again.
Leisure Family
10/10
Exceptional
08 Jun 2024
Sanyin
Perfect location. Amazing service!
10/10
Exceptional
08 Jun 2024
Blas
Friendly staff, clean and spacious room Great views
10/10
Exceptional
05 Jun 2024
Brooke
What a dream, our balcony over looked the village and mountains with a sight of the matterhorn. The room was comfortable. The restaurant was AMAZING, get the truffle cheese fondue! This was the best hotel and town I've stayed at!
Leisure Family
6/10
Pleasant
02 Jun 2024
Stanley
Property was in an excellent location. Very close to the train stay and easy navigation to everywhere we wanted to go.

Leisure Partner
10/10
Exceptional
31 May 2024
Fern
Loved watching the sheep on the hillside behind the hotel. Oh, and seeing the Matterhorn from the room and balcony!
Leisure Partner
8/10
Excellent
30 May 2024
Jeff
Great location!!
10/10
Exceptional
24 Apr 2024
Kenneth
Very friendly staff
10/10
Exceptional
20 Apr 2024
Praveen P
Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Leisure Family
10/10
Exceptional
01 Apr 2024
Catherine
Very friendly and helpful staff. Excellent location. Fun bar and in house restaurant served delicious food with excellent service.
Leisure Self
10/10
Exceptional
20 Jan 2024
Luis
Excellent property , personel was great!!!
Leisure Family
10/10
Exceptional
01 Dec 2023
William
Wonderful
Leisure Family
10/10
Exceptional
16 Oct 2023
Alexander
We loved our stay at The Pollux, beautiful rooms, great location. A wonderful breakfast was included. We had dinner one night at their downstairs restaurant, delicious traditional Swiss fair. The room was a little warm and the location a little noisy to have the windows open. We would recommend and stay here again.
Leisure Family
10/10
Exceptional
11 Oct 2023
Thomas
Swiss Alps and rides up the mountains were breathe taking.
10/10
Exceptional
11 Oct 2023
debbie
Excellent
Leisure Family
10/10
Exceptional
01 Oct 2023
John
Great location close train station. Great dining and bar.
10/10
Exceptional
09 Aug 2023
Hamad Adel
Everything
Leisure Family
10/10
Exceptional
27 Jul 2023
Andrew
Lovely hotel . Such a great place to stay . Wish we had stayed longer
Leisure Partner
10/10
Exceptional
14 Jun 2023
KEITH

Zermatt is Magic

Great location in the centre of Zermatt with easy walking access to the railway stations.

Staff were helpful and accommodating when asked.

The gym and spa facilities looked superb although had little time to use them. The advertised/promoted 'afternoon tea' in the lounge was underwhelming to put it mildly though.

Had selected the superior room with a balcony which was wonderful and spacious. Just bring a crash helmet to avoid bumping your head too often, Only joking.

A great stay nevertheless. Zermatt our favourite thus far.
Partner
10/10
Exceptional
10 Jun 2023
Chad
This property was great! I loved the location.
Leisure Family
10/10
Exceptional
04 Jun 2023
Mark
Staff was exceptional
Leisure Family
10/10
Exceptional
03 Mar 2023
Marketa
Pretty views and lots of space in room! Staff was very nice. Breakfast buffet was super good. Was very convenient to be so close to train station and a few ski lift areas.
Leisure Friends
10/10
Exceptional
25 Feb 2023
leah
Great place! Great staff! Had a wonderful time, would recommend this place.
Partner
10/10
Exceptional
14 Jan 2023
sandeep
Great, central location. Easy walk to ski lifts, very friendly staff, great restaurant, room was clean, quiet. Fantastic place to stay in Zermatt.
Leisure Self
10/10
Exceptional
22 Dec 2022
Dan

Would Stay Again

A fantastic option in the heart of Zermatt. Super friendly, 3 restaurants to choose from, and modern, cozy rooms.
Partner
8/10
Excellent
22 Nov 2022
John
Very nice staff, excellent breakfast. My small single room need to climb up ladder to get to bed in loft area. Location is great, Zermatt is beautiful.
Self
10/10
Exceptional
04 Aug 2022
Manish
Location was great and walkable to various places, restaurants and railway station. Very clean and staff was super friendly.
Bit noisy during the day because of the location on the main street.
Leisure Family
8/10
Excellent
23 Jul 2022
Stephani
The location is excellent. Not far from the train station at all so it was easy to walk to it with our luggage. It was warm when we went and without any air conditioning it was quite warm in the room. We opened window/door which helped some. Room was decent size (for Europe) and everything was very clean. The other parts of the hotel were nice, clean and were decorated nicely.

We did not eat at their restaurant, but there were plenty of dining choices all around. Cute town with lots of charm. We would definitely stay at this hotel again.
Leisure Family
10/10
Exceptional
30 Jun 2022
Rebecca
What a beautiful, immaculate room and a delicious breakfast. Thanks for a wonderful stay!
Leisure Self

Location & surroundings

Hotel Pollux
28 Bahnhofstrasse, Zermatt, Switzerland

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Hotel Pollux

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