Ambassador Zermatt

10/10

Exceptional

15 Mar 2026

Shirol

The location is super convenient, very close to train station which makes it very easy for us to travel with luggages; close to all jids of transportations for skiing and walking distance to the cemter of village. Hotel itself is very comfortable with great layout and good storage in the room. Fantastic breakfast selections and the onsite ski rental makes it very easy for us.

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Kelly

Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.

Partner

10/10

Exceptional

02 Mar 2026

Timilehin

Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.

Business Family_with_children

10/10

Exceptional

27 Feb 2026

Liliana

Amazing staff! Clean room and hotel and super close to the Gornergrat train!

6/10

Pleasant

17 Feb 2026

Jeannette

We tried the restaurant, very expensive and the food was not good . You are better finding a different restaurant in town. The room was ok nothing spectacular, . The location was good close to the train station and downtown .Staff could be more friendly. The hotel did not have a big place to just sit down and relax , they have a small living room. I was expecting more for the money we paid

Partner

10/10

Exceptional

15 Feb 2026

Tin

Lovely

10/10

Exceptional

13 Feb 2026

Dana

clean and nice room. nice staff and great breakfast and pool/spa!

Leisure Partner

10/10

Exceptional

06 Feb 2026

Jeffrey

Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.

Business_and_leisure Partner

10/10

Exceptional

02 Feb 2026

Svetlana

Good location, large room, nice breakfast

Leisure Family

10/10

Exceptional

21 Jan 2026

John

Great room. Clean and lovely view.

6/10

Pleasant

17 Jan 2026

Chukwuma

The hotel was nice and comfortable.

10/10

Exceptional

12 Jan 2026

Gary

Room was clean. Breakfast was fabulous.

10/10

Exceptional

08 Jan 2026

Lee

The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.

Leisure Family

10/10

Exceptional

04 Jan 2026

Iliana

Excellent

4/10

Poor

01 Jan 2026

Whitney

We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff.

Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours.

I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab.

Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade.

On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.

Partner

10/10

Exceptional

26 Dec 2025

Nurunnajibah

Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Jessica

We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments.

Leisure Family

10/10

Exceptional

01 Oct 2025

Andriy

Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Clark

Great views

Leisure Partner

10/10

Exceptional

05 Sep 2025

Paul

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.

Partner

10/10

Exceptional

18 Aug 2025

Hoi Ni Hele

Brilliant hotel

Brilliant hotel with friendly and helpful staffs, lovely room, great location and brilliant views

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Catherine

The best view ever

The best view ever from our room - the Matterhorn!
Disappointingly no air conditioning but it was unseasonably hot weather.
Breakfast was varied and plentiful.

Partner

10/10

Exceptional

13 Aug 2025

Samir

Safe, clean, convenient, friendly staff

Leisure Family

8/10

Excellent

11 Aug 2025

sanjay

Staff at breakfast was rude

Leisure Family

10/10

Exceptional

06 Aug 2025

SURENDRAN

Close to the station. Nice spacious room.

Leisure Family

10/10

Exceptional

24 Jul 2025

William

Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.

Leisure Partner

8/10

Excellent

18 Jul 2025

alex

It was a good conveniently located hotel

Leisure Partner

10/10

Exceptional

07 Jul 2025

Verified traveler

Great location, friendly staff, breakfast is not best in class but decent, hotel has construction going on one side so was noisy. Some facilities like pool are shared with neighboring hotel. No air conditioning, but was cool enough at noise with all windows open.

Leisure Family

10/10

Exceptional

07 Jul 2025

Ying Ying

Very convenient, free breakfast, and the pool is a plus.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Venugopal

Close to station

10/10

Exceptional

02 Jun 2025

Marilou

clean, good breakfast, near to all, quiet

Leisure Family

10/10

Exceptional

30 May 2025

Harold

The hotel was very nice. We had an incredible view of the Matterhorn from our balcony as well as from our bed. It was very close to the train station.

Leisure Partner

10/10

Exceptional

23 May 2025

Pauline

Great hotel very near to the train station.
However at check-in there was another power outage- the whole town was without power for 2 hours. We were tired and hungry- it was difficult to find something to eat as nearly everything had closed.
We had booked for 3 nights but to be honest 2 nights would have been plenty of time.

Partner

10/10

Exceptional

29 Mar 2025

Jetan

Great Views, Central location, Good facility

We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service.

Friends_and_family Family

8/10

Excellent

06 Mar 2025

Verified traveler

Super friendly reception staff. Great location and value.

Self

10/10

Exceptional

23 Feb 2025

John

Perfect Start to a Perfect Zermatt Week

The Hotel was perfect. It had everything to make our week in Zermatt perfect -- Great Breakfast, Great Location and very comfortable rooms. They picked us up at the train station and the service never ended until they delivered us back for departure.

Friends_and_family Family

10/10

Exceptional

07 Feb 2025

william

Great hotel, great location. The main train station and the Gornergrad train are 3 min away. The main strip with shopping and restaurants is 4 min away. Everything is just far enough away for the room to be super quiet. I did not have to wake up early and drag my luggage a long way to catch the train.

There is a convenient ski rental on site.

The breakfast has a good selection but their breakfast tea was not hot enough.

The room was very nice and comfortable, although it tended to be on the hot side, enought to have to crack the patio door to keep it cool. I appreciated the full shower with glass door as opposed to those half covered ones that I end up spraying water all over the place.

I usually have a pet peeve with overly thick pillows, but here, their pillows smooshed down and were quite comfortable.

I am probably in the minority, but I would prefer a thinner sheet and blanket instead of the thick duvet you seem find on every Swiss bed.

The pool was large and spacious and I appreciated the hot tub after a good ski.

Highly recommend it - 4.5 ot of 5 stars.

10/10

Exceptional

06 Feb 2025

Tareq

I like hotel but staff not friendly

Leisure Family

8/10

Excellent

01 Feb 2025

Roline

Location is good. View of the Matterhorn. The breakfast was ok could be improved.

Leisure Friends

10/10

Exceptional

23 Jan 2025

Jeffrey

Amazing 2-day trip to Zermatt with family

From check-in to the breakfast service team and onsite restaurant & bar, everyone was so friendly and helpful in making sure we had a nice stay in Zermatt. Also, the view of the Matterhorn from our room was amazing.

Friends_and_family Family

10/10

Exceptional

23 Jan 2025

stephen

This was our first trip to Zermatt. So we were really unsure of our lodging choice. Fortunately it met or exceeded our expectations, which really helped to make overall experience wonderful.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Kate

What a great stay! Rooms were clean, location was excellent, front desk staff was lovely as was Simon the bartender. Will definitely be back next year!!

10/10

Exceptional

07 Jan 2025

Catherine

Swiss Alps

Great location and friendly staff.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2025

Gianna

if you are looking for a simple room to stay at in Zermat then this is the perfect place. Everything was up to par, the room was constantly cleaned we always had fresh towels and the hotel staff will bring you a robe and slippers if asked. The ski rental is connected to the hotel therefore we did not have to walk far to rent skis which was extremely convenient. The breakfast was delicious every morning and the staff was all very nice and helpful. I would definitely stay at this hotel again if returning.

Leisure Friends

10/10

Exceptional

05 Jan 2025

Lauren

Would recommend

10/10

Exceptional

05 Jan 2025

linda

The Pool

Beautiful and unusual pool made with stainless steel walls
Lovely sauna and hot tub.
Perfect for relaxing

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Billy

Very friendly front staff. We was served by Mr. Lucas.
Thank you

Leisure Family_with_children

10/10

Exceptional

26 Dec 2024

John

Everything 10/10. Will come back with family.

Leisure Family

8/10

Excellent

25 Dec 2024

Iris

Perfect location. Steps from the train station, gornergrat station, and so close to shopping and dining.

Leisure Family

10/10

Exceptional

23 Dec 2024

Luis Heitor

Extremely friendly staff! Really recommend the place!

Leisure Family

10/10

Exceptional

31 Oct 2024

Verified traveler

Close to train station

Close to train station. Staff are accomodating esp the reception. We got the family suite and was spacious like a mini apartment. Amenities like bathrobes, slippers are included.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2024

Tobin

Excellent breakfast. Arsen at front desk super helpful!

Leisure Partner

10/10

Exceptional

14 Sep 2024

Ashish

Amazing hospitality, we had to take early morning train to Milano so we requested packed breakfast, and they packed a very nice meal!! Also gave us great dining recommendations around Matterhorn

Leisure Family

10/10

Exceptional

14 Sep 2024

Sathiya

Matterhorn view from the room

Leisure Family

10/10

Exceptional

11 Sep 2024

Jignesh

none

Leisure Friends

10/10

Exceptional

05 Aug 2024

Danny

The view of the Matterhorn!

10/10

Exceptional

22 Jul 2024

Concetta

Staff was really frlendly and helpful. Breakfast was very good and the rooms were well maintained and very clean.

Leisure Family

10/10

Exceptional

25 May 2024

Arnab

Beautiful property, walkable to train stations. Nice view from balcony. Will come back again.

Leisure Family

8/10

Excellent

19 May 2024

Naresh

Good Location

Leisure Friends

8/10

Excellent

19 May 2024

Nilesh N. Kotecha,

Excellent location

Leisure Partner

8/10

Excellent

04 May 2024

Adam

Overall good stay. Hot tub wasn't hot. Rooms got warm but plenty of cold air outside to cool them down. Beds were not super comfortable but they did the job

Leisure Friends

10/10

Exceptional

25 Apr 2024

Jason

Great stay- close to train station

Very nice hotel at North end of Zermatt. Great location next to train station and also numerous restaurants and shops. Staff were very friendly and welcoming. Room was very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

Elise

I had a wonderful stay. This hotel is conventionally located right next to trains, restaurants, and shopping. The staff is very accommodating as well. I would stay here again.

Business_and_leisure

2/10

Poor

08 Apr 2024

Shu Fang Stefanie

Great location and the 2 Bedroom Suite was comfortable.

Unfortunately after we checked out, my father tripped over an inconspicuous metal door stopper just outside the hotel's main entrance. The stopper, though in the middle, was not easily noticeable, causing his left shoe to become trapped, resulting in a fall. He sustained injuries to his chin, forehead, and chest, and his spectacles were damaged when his face hit the ground.

While a male staff member at the reception initially provided some assistance, the overall response from the staff was lacking in empathy and concern.

Despite his injuries and our distress, they appeared indifferent and quickly resumed their duties on their monitors (Note: there were no other guests nor phone calls that the two staff at the reception attended to during this time), without offering further assistance or expressing empathy.

When we sought help in in booking a taxi to the station following the incident, the staff's demeanour remained unfriendly and the quoted price differed from what the driver demanded upon arrival - 18 CHF. Staff did not provide any additional support.

Regrettably, my father's chest injury persists to this day, causing him pain whenever he exerts his lungs even slightly. This unfortunate incident has undoubtedly overshadowed our impression of the hotel and highlights the importance of prioritising the safety and well-being of guests, and of compassionate customer service, especially during times of need.

Leisure Family

10/10

Exceptional

03 Apr 2024

Prithwiraj

Great property & friendly staff. Great breakfast.

Leisure Family

10/10

Exceptional

01 Apr 2024

Antonio

Outstanding personal touch in multiple languages !

Leisure Family

10/10

Exceptional

19 Mar 2024

CHRISTOPHER

Very comfortable

Great location, near the train station and the Gornergrat train for skiing.

Hotel was clean, rooms were very nice sized, and the breakfast was very good.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2024

Michael

True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip

Leisure Family

10/10

Exceptional

06 Mar 2024

Kevin

What a great place to stay in Zermatt! The stay was great, with no issues. Clean and safe. Center of the town and right next to the train station. Five Stars

Leisure Partner

10/10

Exceptional

26 Feb 2024

Lisa-Marie

Great location in central Zermatt and close to transport. Friendly helpful staff. Ski rentals available in the hotel with really helpful staff and storage for equipment. Very handy for the main train station when you have an early start back to the airport.

Leisure Family

10/10

Exceptional

23 Feb 2024

Raquel

Excellent

Leisure Family

6/10

Pleasant

11 Jan 2024

Victoria

Pros: convenient location to train station, quiet rooms, cleaners were lovely. Good shower pressure and temperature.

Cons: breakfast room in windowless basement with no variety in the limited breakfast offering. Not what I would expect from 4*. Limited storage space in bedrooms and no hooks for coats/ski wear. Path from street to reception down a slippery slope. For the price paid it didn’t feel like good value at all.

Leisure Family

10/10

Exceptional

03 Jan 2024

Binca

Very modern rooms with thoughtful and functional design.
Proximity to the train station was definitely a bonus!
Also close to the ski bus and ski train.

Leisure

10/10

Exceptional

05 Oct 2023

Matt

Staff was fantastic. Thank you for a great visit!

10/10

Exceptional

15 Sep 2023

Jila

Walking distance from train statation to the hotel.

10/10

Exceptional

31 Aug 2023

Catherine

This hotel is a quick walk from the train station. The staff was super helpful and friendly. The breakfast was similar to an American breakfast buffet. I will stay here again.

Leisure Friends

10/10

Exceptional

20 Jun 2023

Suchada

Nice stay, Good staffs, Variety of breakfast options
However, they assigned us the wrong room. We booked Matterhorn view but got a regular room.
I had to mention it to a reception to get a refund on difference.

Leisure Family

10/10

Exceptional

07 May 2023

Claire

What an amazing hotel!! we had two balconies, one of which we could see the Matterhorn on a clear day. The suite we had was roomy, clean and well appointed. The staff was friendly and the restaurant on property very good. The buffet breakfast is top notch. It even included specialty coffees. It is literally steps away from the train station and the center of Zermatt.

Leisure Family

10/10

Exceptional

29 Apr 2023

Jenny

We like the location very much. It is next to the Zermatt train station. It's a bit old but still very clean. Staff was very friendly.

Leisure Partner

10/10

Exceptional

25 Apr 2023

Karen

Lovely staff and hotel. Our accommodation was even better than described. Close to the train station and area restaurants.
Note: the hard working breaking staff seemed to be overwhelmed by a large tour group, and everything had run out. Would suggest having a tea and coffee stand for guests to serve themselves = one less thing for the staff to do.

Leisure Family

10/10

Exceptional

19 Apr 2023

Sharon

We got the Mattehorn view room and it was amazing! Friendly staff , good breakfast, and across the street from train station.

Leisure Family

8/10

Excellent

17 Apr 2023

Yiting

Front desk was friendly and location was away from the noise yet near to station and the shops

Leisure Partner

4/10

Poor

12 Apr 2023

Liang

Great location, however, the hotel's facility is far below expectation given its price point. Bed is also uncomfortable.

Leisure

10/10

Exceptional

07 Apr 2023

Brenda

The hotel was just what 4 friends needed. Very clean, friendly and helpful service. They even called around to different restaurants to satisfy our desire for a fondue dinner.

Friends_and_family Friends

8/10

Excellent

24 Mar 2023

Brett

Great property with convenient location, folks are friendly and rooms are clean. Only recommendation is to add USB charging ports. Rooms only have Europe outlets, bring your converters. Highly recommended, best place for the money.

Leisure Family

4/10

Poor

20 Mar 2023

Yves

Breakfast room in the basement should be changed ASAP. This is not 4 stars.

4/10

Poor

11 Mar 2023

RICARDO

.

Leisure Partner

8/10

Excellent

04 Mar 2023

Alina Gordon

Decent and well located

Leisure Family

10/10

Exceptional

07 Jan 2023

Jennifer

Perfect location

Excellent location. We loved our stay.

Friends_and_family Friends

8/10

Excellent

27 Dec 2022

Hank

Great location, close to the train station. I don’t like the bed and the pillows. Pillow is too soft and no support. Breakfast same every day. Limited options

Leisure Family

10/10

Exceptional

23 Dec 2022

Lawrence

Great little town

The lift to the glacier paradise was closed due to high winds on the morning we had it scheduled so we didn’t get to see it and the kids were a little sad. Other than that, everything was amazing.

Friends_and_family Family

6/10

Pleasant

01 Nov 2022

Olga

Hotel has very convenient location. They charge for everything, including for room tea( 1.5 Fr for tea bag). I would choose another hotel in the future.

Leisure Family

8/10

Excellent

23 Sep 2022

Robert

The hotel is very conveniently located. Walking distance to the main station and to all the stores, cafes, restaurants in Zermatt. Rooms are very comfortable, modern. Hotel staff were friendly and professional. Good breakfast choices.
However, the walls must be very thin because the noises from the other guests / guest’s rooms were constant. I had to ask several time the guest to keep it quiet because it was very disturbing and could not get any sleep.
I would suggest that upon check in the hotel staff should remind the guest to keep it quiet.
Beautiful hotel, perfect location, wonderful staff but because of the other guest I left the hotel tired due to the lack of sleep, rest.

Leisure Pet

8/10

Excellent

12 Jul 2022

y

I love the great location of the hotel. Nice room size and very comfortable bed. Good stay. Staffs are all very friendly too

Leisure Partner

10/10

Exceptional

09 Jul 2022

Pradeep

Excellent hotel

Excellent hotel with close proximity to the railway station.

Partner

10/10

Exceptional

27 Jun 2022

Chien-Hsun

It’s a nice hotel to consider during your stay in Zermatt.

Leisure Family

10/10

Exceptional

22 Jun 2022

Woon Chooi

Very convenient

We had a suite at this hotel and it was very spacious and clean. We even have a view of the Matterhorn. The hotel is located about 200m from the train station, and it provided us with free transfer from the station. The inly downside is that there is no air conditioning so the room can get stuffy in summer.

Friends_and_family Family

10/10

Exceptional

16 May 2022

Simran

Beautiful facilities with a wonderful view of the Matterhorn. Staff was incredibly kind and friendly. Breakfast spread was amazing . 10/10 would recommend

Leisure Family

10/10

Exceptional

17 Apr 2022

Jonathon

Fantastic hotel and front desk staff.

10/10

Exceptional

10 Apr 2022

Cornel

Very beautiful view to Mattrhorn.

Leisure