Resort La Ginabelle

Switzerland , Zermatt
Zermatt, Vispastrasse, 52
Show on Google | Website | Map

75 reviews shown

10/10

Exceptional

08 Feb 2026

Ronald

Resort La Ginabelle was absolutely amazing! Great location, wonderful staff, clean rooms and common areas, and one of the best breakfasts I've ever had included with a stay. They even put out table with great treats in the lounge every day for those who return from skiing. Even the ski room, lockers, and spa area was a perfect 10. I will definitely stay here again if I ever come back to Zermatt.

Leisure Self

8/10

Excellent

14 Oct 2025

Colin

Overall this is a nice hotel. The breakfast was excellent and the rooms were very clean. I would say the hotel is in excellent condition. The main issue we had was with loud neighbors. Children in the stairwells and people above us jumping around until midnight prevented us from sleep. The staff was not willing to help when we told them of the issue. I also did not enjoy seeing the man I assume was the owner barking at the man helping him with his luggage.

10/10

Exceptional

25 Sep 2025

David

This is hands down one of the best hotels we’ve stayed at. The breakfast buffet is epic and the spa is very well appointed with multiple pools and sauna options. Our room was also impressive with modern and comfortable amenities capped off by a view of the Matterhorn!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Matthew

Staff did nice job keeping room and all areas clean

Leisure Self

10/10

Exceptional

12 Sep 2025

Karl

This hotel is top notch in all aspects. Staff is awesome, helpful and friendly. Spa is off the charts wonderful. Location is close to the train station and a short walk to the heart of town. I can’t recommend this hotel enough.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Neville

Hôtel was extremely well presented, breakfast choice excellent.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Karen

The standard of hotel was exceptional. Excellent assortment of options for breakfast. Rooms immaculate and very spacious. Staff were so friendly and helpful nothing was a problem

Self

10/10

Exceptional

23 Jul 2025

Mamta

Such a great view of the Mattehorn mountain, specially at sun rise. Very friendly staff. Good location. Everything was spot on.

Leisure Self

6/10

Pleasant

23 Jun 2025

Sumit Kumar

Overall a great property with admirable rooms. The front desk can do a better job. At present the front desk fails miserably in comparison to their peers in Holiday Inns and Marriott hotels in their interaction with their guests !!! Overall a great stay with a nice breakfast.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Mohit

We had a fantastic stay at Resort La Ginabelle. The location is excellent — just a short walk to restaurants, shops, and with a beautiful view of the Matterhorn. The complimentary shuttle to and from Zermatt station was a great convenience.

The staff were consistently warm and helpful — from reception to housekeeping to the breakfast team. Housekeeping made sure our room was always spotless, especially while we were out. The buffet breakfast was delicious with a wide selection to start the day right.

A lovely bonus was the kids’ room, which our toddler really enjoyed. It made our stay even more family-friendly. Would definitely recommend for anyone looking for a comfortable and welcoming base in Zermatt.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Julian

Great spacious rooms, nice staff, and located in a great spot within Zermatt

Leisure Self

10/10

Exceptional

17 Mar 2025

Kyle

Solid, comfortable well located

Great location, great spa and friendly staff.
Excellent variety at the well stocked breakfast buffet.

Friends_and_family Friends

8/10

Excellent

22 Feb 2025

LINA

The location was great

Leisure Friends

8/10

Excellent

28 Jan 2025

antonella

Xxx

Leisure Friends

10/10

Exceptional

10 Jun 2024

Clifford

Beautiful view great location, beautiful room

Leisure Partner

10/10

Exceptional

06 Jun 2024

Irelis

This resort is so beautiful. Since we got there the customer service was amazing. The resort was very accommodating to all our necessities from spa, dining, transportation and accessibility to near by attractions. I would love to come back and visit. Highly recommended

Leisure Friends

10/10

Exceptional

06 Jun 2024

Tyler

Resort La Ginabelle blew me away in a variety of ways! The staff was incredibly present, attentive, and kind. Our surprise upgrade on arrival to a suite with a view of the Matterhorn was spectacular. The breakfast buffet rivals that of a number of globally renowned five star hotels. And, of course, the spa (after a day of hiking) is the cherry on top. I can't recommend this hotel enough, especially with the exceptional service that helped us catch our train 7 minutes after checking out. If you're in Zermatt, don't want to stay on the shopping street, and want an amazing accommodation, Resort La Ginabelle should be a top choice.

Leisure Family

10/10

Exceptional

04 Jun 2024

Derek

First consideration if ever traveling to Zermatt again! Staff, facilities, property 10/10

Leisure Self

10/10

Exceptional

03 Jun 2024

Pratika

It’s an awesome property. Their staff is also welcoming and helpful. I loved their breakfast as they had many options for vegetarians as well. Highly recommend this property if you are visiting Zermatt.

Leisure Family_with_children

10/10

Exceptional

16 May 2024

Homa

The best breakfast in all my European travels. The spa and heated pools were fantastic. Friendly and very helpful staff. Easy 10 minute walk to the town center. Clean and comfortable room. Loved the bathroom. Overall very satisfactory experience.

Leisure Friends

10/10

Exceptional

30 Mar 2024

Abby

Most amazing property with great food and spa/pool. Perfect for adults and families.
This is our 3rd time h we look at other properties but we always come back!
Beat staff and great environment. Recommend 5 stars!

Leisure Family

10/10

Exceptional

24 Mar 2024

Siuzanna

Wonderful stay & well maintained hotel, incredible spa. Few things for improvement: should be 4 pillows for king size by default (we had to ask for more, as had only two), a bit disappointed with 2 duvets for a king size bed, where it’s normally just 1. Rather than that,- incredible stay! Thank you

10/10

Exceptional

04 Mar 2024

Heinz

great facility with excellent SPA, extreme friendly staff and delicious breakfast / dinner, located 5 minutes from Sunnega station that takes you to the slopes

Leisure Friends

10/10

Exceptional

21 Feb 2024

edip anil

Amazing room design and cleanliness, but our hearts were stolen by the fantastic staff. Absolute recommendation!

Leisure Partner

10/10

Exceptional

09 Feb 2024

nikolai

Great place for families - even don’t think about any other place. Amazing spa amenities and kids room. All people are friendly and the atmosphere is very positive.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2024

Patrick

I would absolutly recommend this property to anyone looking to blown away by an exceptional resort. We went to plenty of bars around Zermatt, and the best creative cocktails to be had are at La Ginabelle.

Leisure Partner

10/10

Exceptional

29 Jan 2024

Claire

Amazing property, would definitely stay here again. We had a 2 bed 2 bath apartment which was perfect for our family of 4. Close to the lift and shopping and dinning options.

Leisure Family_with_children

10/10

Exceptional

27 Jan 2024

Samantha

All the staffs are very friendly. I had been contacting the hotel due to potentially late check in caused by flight cancellation and delays. They gave me options for late check in if I arrived after 11pm. Sarina and her colleagues monitored my status and arranged a taxi pickup from the train station.
The room was clean and nice with a balcony. The breakfast buffet was delicious and provided enough variety.
This hotel is only a few minutes walk to sunnega. Very convenient location.

Leisure Self

10/10

Exceptional

22 Dec 2023

Cesar

High end wonderful property, mixture of old world charm and modern amenities! Location cannot be beat, close to shopping streets, ski areas, trains and buses for travel and ski. All in a beautiful area by river, the sounds very tranquil. staff very personable and helpful. The pools and spa area outstanding, truly luxurious. Only place in town I believe with pools outside, gorgeous. And our room had view of Matterhorn, what a treat! Saw the sun glow on top 3 mornings, so blessed! Our family of 5 loved it! Ski room also heated your boots at night! Amazing stay! Would love to return. Oh and before I forget, an incredible breakfast! Make your own juice room, live cooking, fresh honey you take from the comb, outstanding quality! And Prosecco 😉

Leisure Family

10/10

Exceptional

21 Dec 2023

Kimberly

Great resort super friendly staff. We stayed there for a ski holiday. 5 minute walk to the Sunnegga funicular and right across the street from the blue shuttle to get to the other lifts. The breakfast was great and our family enjoyed the Spa facilities after our days of skiing. Highly recommend this hotel.

Leisure Family

10/10

Exceptional

25 Nov 2023

Carolin

Alles war perfekt! Sehr freundliches Personal, fantastisches Frühstücksbüffet und ein wunderbarer Spa Bereich. Traumhaft!

Leisure Self

10/10

Exceptional

12 Oct 2023

Kristina

This is a great place to stay! We were here for our honeymoon and it was 10/10. The continental breakfast was very convenient and the restaurant staff were very friendly. The pools and saunas were a great way to relax after days exploring the area.

Leisure Partner

10/10

Exceptional

14 Sep 2023

Vanessa

This entire stay exceed my expectations. The pool / jacuzzi was my absolute favorite. It was great way to relax after the long hikes! My one and only suggestion is to add fans / ceiling fans to rooms during summer. It’s just too hot this day in age to not have any way to cool the room. As far as everything else, pool, room, views, food, shower , was spectacular. Would love to return one day

Leisure

10/10

Exceptional

02 Sep 2023

James

Awesome

10/10

Exceptional

23 Jun 2023

Elaine

The service was excellent and the amenities were the best we’ve had - beautiful bathrooms, comfortable beds and spacious rooms. It as lol felt luxurious.

10/10

Exceptional

15 Jun 2023

Julian

Could not have been nicer to us in every way. We got stuck in Zermatt for an extra night thanks to a train accident and we were able to stay in the same room we had before. Highly recommend La Ginabelle.

Leisure Partner

4/10

Poor

13 Jun 2023

Jack

The pool is spectacular, but our room was next to the sidewalk and people could see in the room unless we closed everything up. The desk manager said he would move us the next day, but nothing. Overpriced plus tacked on added fees on departure!

Leisure Family

10/10

Exceptional

08 Jun 2023

Abdullahel

Very nice and clean room. Good location, within easy walking distance from train station, restaurants and other attractions.

Self

10/10

Exceptional

04 Jun 2023

Kari

The rooms are lovely and spacious. Great views of the Matterhorn. Connecting rooms with two kings were great. Lovely sitting areas and balcony. We loved the breakfast (included) and the pools are so neat. Had dinner two out of the three nights at the hotel. Fondue was one of the dinners. We would go back in a second.

Leisure Family

10/10

Exceptional

06 Mar 2023

ilana

We loved the facilities at the Ginabelle. The pool and hot tub were state of the art and there is a relaxing lounge area with a fireplace where you can read a book and chill out. The breakfast is delicious with endless choices and options. You can even make your own custom juice. The rooms are immaculate and recently renovated. It's also convenient to walk to the Sunegga lift, the Gornergrat train and the bus for Furi is right across the street.

Leisure Partner

10/10

Exceptional

20 Feb 2023

Verified traveler

Beautiful Place

Fantastic hotel, pool was very warm & clean

Friends_and_family Family

10/10

Exceptional

09 Dec 2022

Jason

Amazing intimate services and very helpful

Leisure Friends

10/10

Exceptional

23 Oct 2022

Amin

Amazing hotel

Business_and_leisure Partner

10/10

Exceptional

26 Sep 2022

Amin

What can I say? This hotel and its staff are the best of the best. Go experience for yourself. The pool is to die for

10/10

Exceptional

24 Sep 2022

Nayeli Lizbeth García

It’s amazing. The breakfast it’s super good!!! The pool is awesome! I really recommend this hotel!

Leisure Family

10/10

Exceptional

17 Sep 2022

Christine

The hotel is excellent!! Close walk from the train station with complementary transfer available. Modern clean, excellent food, great service. The spa and pool were wonderful. Highly recommend!

Leisure Partner

10/10

Exceptional

08 Sep 2022

Sara

Excellent visit in Zermatt

Very friendly staff and they have a free shuttle for train station transport. Also very kid friendly

Friends_and_family Friends

10/10

Exceptional

27 Aug 2022

Kirt

Nice newer facility. Most rooms that don’t face the Matterhorn instead have views of the mountains surrounding Zermatt. The breakfast buffet is large and excellent. Dinners there are good as well. Reservations are needed. There are large “hot tubs” with jets on two different levels.

Leisure Partner

10/10

Exceptional

12 Jun 2022

frank

Perfect combination of comfort efficient service and good position in Zermatt reason

Partner

10/10

Exceptional

22 Apr 2022

Sarah

A lovely stay in an understated but extremely comfortable and well appointed hotel with excellent amenities.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Apr 2022

Rodrigo

Nice hotel, swimming pool is GREAT

Nice room, 5 star restaurant and friendly staff. Had good moments at the bar and heated swimming pool and sauna (and it was snowing outside).

Not far away from the center, walkable distance (5min).

Partner

10/10

Exceptional

10 Apr 2022

Christopher

So so happy with my stay at Ginabelle. The service was impeccable and the staff was very kind and welcoming. The location is great for everything one wants to do in Zermatt. I will be back again!!

Leisure Self

10/10

Exceptional

03 Apr 2022

Catalina

A great place to stay

I’ve been to Zermatt 5 times and this is by far my favorite place to stay. It has a wonderful spa, 5 star turn down service and beautiful views.

Self

2/10

Poor

29 Jan 2022

John

Why does the pool close at 8pm? Mattress is old. Room is tiny.

10/10

Exceptional

11 Dec 2021

MICHAEL warren

Great experience !!!! Could not have been more pleased with this hotel. Even with some construction still going on, the hotel was very quiet and at the pool where the construction is still underway the workers were pleasant and friendly. Put my back out with luggage and the spa staff got me going so I could enjoy my trip which I did. Thanks again to the masseur I had. The location of the hotel was close to everything with the best view of the Matterhorn was a 3 minute walk to catch the ride up to the top. The hotel went above our expectations with their food. Breakfast what ever you can imagine. Omelette all the way was my choice. The chef cooked it perfectly every morning. Fresh juices, baked items fresh every morning. We also ate fondue here and it was the best we had in Zermatt. My recommendation is to book this hotel you won’t be sorry.

Leisure

8/10

Excellent

19 Sep 2021

kelly

The spa was amazing with the pool/hot tub area. The spa attendant has an attitude toward me when I went for my massage because he couldn’t find my appointment and then he was my massage which made it awkward. Didn’t like that. Then I got an unexpected charge for 250 for an extra person!? I paid 500 already and then they wanted another 250 for 2 people! I would of never stayed there if I new it was going to be 850 for two nights. Didn’t like that. But room is beautiful and close to everything.

Leisure Friends

10/10

Exceptional

01 Mar 2021

Rafael

VEEEERY GOOD

Great experience, hotel recently renovated. Staff was VEEERY kind, from reception, to waiters at restaurant, to Kids`club monitor, not say about Andrea and the lady at the piano bar, a MUST STOP after dinner for good song and a perfect drink, both made with a lot of passion. The new spa area is also very nice, thumbs up to the infinity pool. Near to everything, great place. Will be back for sure.

Friends_and_family Family

10/10

Exceptional

28 Mar 2019

Sara

THE BEST Hotel in Zermatt. Excellent Service!!!

This was by far the best hotel I have ever stayed at. It was close to town and the slopes but what really made this hotel was the service. It was absolutely incredible. Everyone knew you by name, there was afternoon hor d'ourves when you came off the slopes, free water (a rarity in Zermatt) and each afternoon the GM would bring a round of champagne out to the pool. The pool was amazing and my children loved that you could swim from the inside to the outside. Wish it was open a bit later though as it closed at 8:00pm each evening. Breakfast was included and by far the best I've ever had. You could order from a menu or if you ordered in advance, they'd custom make you anything you asked. Absolutely the best!

Family

10/10

Exceptional

14 Feb 2019

Verified traveler

Great location, lovely room, safe and clean, nice spa treatment, lots of choice for breakfast and very helpful staff... Thank you Expedia, we have enjoyed our stay!!! :)

Leisure Partner

8/10

Excellent

09 Feb 2019

Verified traveler

Loved the spa and the location was good too, very close to the Sunnegga lift. Our room was very clean and service on the whole was very good. The afternoon buffet was good too. There were a couple of issues though:
1. We contacted the hotel beforehand and were told our room would have a Matterhorn view , room 212 does not have that. This wasn't too much of a problem as the weather was only clear on two days but is something to be aware of.
2. We asked reception to book a restaurant for us, came back later and it hadn't been booked as they couldn't get through to the restaurant. We were then promised hat a booking would be made by the staff coming on shift that afternoon/ evening but we heard nothing back. Decided to book ourselves instead.
3. It should be made clear if coffee is included or not in the afternoon buffet, my wife and I are still not sure whether it's included or not, based on the literature left in our room.

10/10

Exceptional

04 Dec 2018

Jeong Hyun

5 min walk from train station, ski rental shop and ski lift just next door. wonderful location, friendly staff great hotel.

8/10

Excellent

30 Aug 2018

Tobias

Excellent Hotel

Really nice hotel. We got a panorama room with a perfect view of the Matterhorn. I don’t know how many more rooms have a view, but it was well worth the extra money.

Partner

6/10

Pleasant

06 Aug 2018

Verified traveler

2 Star Room in a 4 Star hotel

Would not stay here again.
Rooms 107 and 108 are basically subterranean. My mountain view home had a view of a lawnmower.

Staff was friendly, but would not switch rooms when I asked. Breakfast was great.

10/10

Exceptional

12 Sep 2017

Verified traveler

Amazing hotel with incredible views and a great location. Service was also wonderful.

10/10

Exceptional

23 Dec 2016

cashvick

Excellent stay

I stayed here with my 3 children (9,6,3). Our room was perfect for us. The staff tidied our room twice daily. The breakfast buffet was delicious and they made omelets, eggs to order as well. My children loved the kids club. The pool and spa area was added bonus. We had a fantastic holiday at this hotel and would highly recommend it for anyone traveling with children. The hotel picked us and dropped us off at train station. Great location to lifts, bus, and central shopping.

Family

10/10

Exceptional

29 Oct 2016

Verified traveler

Delightful, traditionally Swiss hotel

Had a great experience with a lovely room that included a charming sleeping loft for our teenaged son.
Huge bathroom with jacuzzi and simply perfect view of the Matterhorn.
We would definitely return the next time we are in Zermatt.
Also had a sumputous breakfast and lovely dinner at the hotel.

10/10

Exceptional

04 Oct 2016

Shirley

Gem of a Hotel in Zermatt

We had a beautiful room with 2 little balconies, a very cozy and comfortable seating area and many little extra comforts. Would have loved to have stayed longer.

10/10

Exceptional

09 Sep 2016

Kathy

Nice view of the Matterhorn

This is a beautiful hotel with great staff and a very nice spa. It was very clean and the bed was comfortable. You can see the Matterhorn from the balcony. The heated outdoor pool with jets is very nice and relaxing after a day of hiking or skiing. Dinner and breakfast in the hotel restaurant was very good as well. Enjoyed the experience.

10/10

Exceptional

09 Jun 2015

jeloac

Europe

Great location and the room had a beautiful view of the Matterhorn walking distance to the main area great pool and a long day of walking.

4/10

Poor

07 Jun 2015

TomAllison

Unhelpful & Rude Staff

Positive points- 1) walking distance from Zermatt train station 2) the house keeper was very attentive.
Negative points - 1) No kettle in the room to make a cup of tea; 2) A non smoking room smelt like someone has been smoking there daily; 3) No proper bottle opener in the room and 4) whenever we asked th receptionist for help - they just said - talk to the restaurant or kitchen... HELLO!! Very disappointing stay.

8/10

Excellent

28 May 2015

Ying Ying

a nice place with elegant decoration

It was an elegant hotel decoration. The staffs were friendly. The mountain view is excellent.But the breakfast was not included in the room rate Which we did not know before the charge, and the breakfast was fair, the egg was not very good.

Partner

10/10

Exceptional

14 Oct 2014

Angela & Dar

Made the Dream Sweeter

The Ginabelle was wonderful.
We arrived late at night, Andrea at the front desk was very sweet and helpful, the Ginabelle had all the amnesties you could possibly ask for and the room had the most awesome view to the Matterhorn.
Waking up at the Ginabelle was a dream come true for us!

10/10

Exceptional

02 Oct 2014

Sabine

Perfect place to stay in Zermat.

We had an amazing stay at La Ginabelle. The staff was friendly and very helpful. They upgraded our room without us asking. The location is great - just a few minutes walk to the train station and a nice quiet neighborhood. The spa facilities are amazing. Loved this hotel!!!

Partner

10/10

Exceptional

12 Sep 2014

Jeff

La ginabelle

Awesome place !

10/10

Exceptional

17 Aug 2014

Verified traveler

Amazing!