Name: Grand Heights Dubai Hotel Apartments
Address: Al Thanyah Stree, Dubai, 502400, AE

10/10

Exceptional

20 Jul 2026

Waad

I had a wonderful stay at this hotel. The staff were exceptionally professional, friendly, and welcoming from check-in . They were always willing to help, responded promptly to any requests, and made every effort to ensure my stay was comfortable.

The excellent customer service, attention to detail, and warm hospitality truly stood out. The team created a welcoming atmosphere and made me feel valued as a guest.

Thank you to all the staff for your outstanding service. I highly recommend this hotel

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Marcin

Clean room but outdated furniture. Comfortable beds and pillows. Friendly and helpful staff. Breakfast and food at Risen Cafe & Artisan Bakery 5/5.

Self

10/10

Exceptional

01 May 2026

Obaidullah

Excellent

Self

10/10

Exceptional

01 May 2026

O.K

Good hotel for long term stay

Self

10/10

Exceptional

04 Apr 2026

Paulo

Muy cómodo, me dieron una habitación superior, el personal es muy agradable y amable, limpeza y la ubicación perfecta.

Self

10/10

Exceptional

04 Apr 2026

Paulo

Thanks to John mohamed Virginia jeswin for the Service

10/10

Exceptional

04 Apr 2026

Paulo

Thanks rushmika

10/10

Exceptional

29 Mar 2026

Obaidullah

My stay at this hotel was exceptional. The staff demonstrated professionalism and courtesy throughout, and the room was impeccably maintained with excellent amenities. The property’s location is very convenient, and the overall experience was both comfortable and pleasant. I would highly recommend this hotel to others seeking quality accommodation.

Self

10/10

Exceptional

29 Mar 2026

O.K

Good

Self

2/10

Poor

17 Mar 2026

Benjamin

The stay itself was fine. The communication (or lack of) from staff, especially the management, was absolutely appalling. I got caught up during the Iran conflict and whilst the stay was fine, trying to get responses to emails about anything meaningful to support claiming money back was virtually impossible. Real shame as would be a positive review other than that.

Partner

10/10

Exceptional

17 Mar 2026

Paulo

Buena ubicación atención excelente

8/10

Excellent

02 Mar 2026

Anna

The hotel was clean, everything worked, there was plenty of drinking water in the room, and the restaurant downstairs was also very nice.

Self

10/10

Exceptional

27 Feb 2026

Obaidullah

Worth it

Partner

6/10

Pleasant

19 Feb 2026

Tendai

The rooms need better and regular cleaning , they need also to be clear about the beach club visit as i ended up paying AED90 from my own pocket for transport

Friends

10/10

Exceptional

17 Feb 2026

Anna

Good

8/10

Excellent

27 Jan 2026

shubham

Clean spacious rooms.
Room service was fast.
The location is quite nice and nearby to all popular places.
Augustine, Rushmika, Helen, Goazaga were helpful among the reception staff and Kishan went above and beyond with room cleaning.
The only thing they could have improved is to provide more complimentary water.
Loved my stay here.

Leisure

8/10

Excellent

18 Dec 2025

Michel

Yes

Business

8/10

Excellent

01 Dec 2025

Sanam

Friendly and accommodating staff. I booked this hotel as a last-minute booking due to reservation not working out elsewhere. It was definitely a good choice! I would recommend doing their private beach visits for which they have a shuttle. I did SOLUNA beach on palm Jamaica. Very easy booking it and getting on the shuttle there and back. The only con with this apartment hotel, hence the four stars instead of five, is their cafe Risen in the lobby. I’m not sure if it’s just poor management or not well trained staff, but it’s very unorganized. The first morning I ordered room service. I only ordered a latte with yogurt parfait, and 30 minutes later, I still didn’t have it. They said it was due to multiple other orders. And this was a late order, at 10:30 AM. So I canceled the order. And the morning after I decided to go down to the café physically instead. This was around the same time between 1030 and 11 AM and the cafeteria was more or less empty, but they were struggling to get the orders out in a timely manner. Even here I only ordered the yogurt parfait thinking it should be a quick order. I would recommend the hotel really get this part organized and streamlined. Everything else was absolutely excellent.

Business Self

10/10

Exceptional

12 Nov 2025

Clarens

10/10

Exceptional

18 Oct 2025

Igor

Clean hotel with modern interior. Staff is excelent. The only thing is tiled floor. It is not comfortable for me.

Business

10/10

Exceptional

18 Oct 2025

Igor

The staff was very friendly and helpful.
The pool was not deep enough for me but there were few people. Sometimes i was alone

Business

10/10

Exceptional

13 Oct 2025

Igor

Nice apart hotel, friendly and helpful staff especially John and Avgustine at reception

Business

8/10

Excellent

25 Sep 2025

Keith

I have stayed in this hotel many times, it is a decent hotel in a decent area and good value for money. I also like the fact it has a washing machine which is a huge benefit in longer stays

The staff are very friendly and helpful

Business Self

8/10

Excellent

26 Aug 2025

Keith

Great property

10/10

Exceptional

26 May 2025

Juliet

I have been here for about a week now and I’m loving everything the hotel has to offer. From the front desk people, to house keep. Very responsive and always ready to help you at all times.

I especially want to give extra appreciation to Gonzaga, George, and Rushumika. They have been exceptional through out my stay so far. I can’t thank them enough for their service.

Leisure Self

10/10

Exceptional

13 May 2025

Mohammed

Had a great stay at Grand heights. Staff were really helpful specially Eric Ahmad, Mohammad

Family_with_children

10/10

Exceptional

25 Apr 2025

Yagmur

Friendly staff clean hotel

10/10

Exceptional

27 Jan 2025

Mohamed

Amazing stay

It was so nice as usual . Staff are so nice and professional . Clean rooms , amazing house keeping . Special thanks for everyone ( Alissa , Eric , Mohamad , Augustine) for all the help you did .

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

Hussain

Recommend

Highly recommend, Very clean, super friendly staff 🙏

Friends_and_family Family

8/10

Excellent

31 Oct 2024

Saranjit Singh

Good location and staff

Convenient quiet location 10 minutes walk from Dubai Internet City metro station.
Attentive and helpful staff.
Clean well kept comfortable rooms.
“Risen” cafe on ground floor serves exceptional coffee, cakes, and other food.
Area immediately outside building is clean, but lots of litter elsewhere ( nothing to do with the hotel, just my observation).

Business Self

8/10

Excellent

23 Oct 2024

Saranjit Singh

Good service and location

Attentive helpful staff, good clean rooms. Within walking distance of Dubai Internet City metro station. Has a very good cafe style restaurant on the ground floor.

Business Self

8/10

Excellent

20 Oct 2024

Saranjit Singh

Good all round

Helpful staff. Quiet location, 15 minutes walk from Dubai Internet City metro station. Clean property with a good cafe on the ground floor. Well suited for a business traveller.

Business Self

8/10

Excellent

16 Oct 2024

Saranjit Singh

Highly recommended

Very helpful staff. Good location 15 minutes walk from metro station. Clean.

Business Self

10/10

Exceptional

24 Jun 2024

karz

Very helpful and friendly staff, very clean room, and very reasonable price. It is very much recommended .thank you

Leisure Family

10/10

Exceptional

18 Dec 2023

William

I had a great stay at the Grand Heights. Victoria and Manik made me very comfortable. I would highly recommend the Grand Heights.

Self

4/10

Poor

22 May 2023

Janet

The 1st thing I found was a roach in the frig....which means that things don't get thoroughly cleaned.
Be prepared to bring your own blow dryer as theirs has no power--it literally would not even move a piece of paper.
The \"drying rack\" is nothing more than a cable in the shower---don't expect items to get dry---they are hanging in the bathroom where people are taking showers---duh.
Adaptor---be sure to get an electrical adaptor of your own---the list says one is included but it is not.
You have to \"rent\" a garage entry fob---the problem is nobody can agree on how much it is...I was told it was 100 aed and my son was told it was 400 aed---and it has to be in cash---they will not use a credit card or even a debit card.

Leisure Family

10/10

Exceptional

24 Feb 2023

Benoit

Staff very polite and nice
Super service
Great location and place
A

Leisure Family

10/10

Exceptional

19 Jan 2023

Gabor

Ty

8/10

Excellent

26 Dec 2022

Muhammad Adnan

Good

Nice and clean rooms

Friends_and_family Family

10/10

Exceptional

17 Dec 2022

Mark

Its an excellent choice for an apartment hotel if you are looking for an inexpensive place to stay. Cleanliness and service are their greatest strength.

Leisure Family

10/10

Exceptional

30 Jun 2022

carol

Will come again

Leisure Family

10/10

Exceptional

27 Apr 2022

Abolore

The staffs at the Hotel from reception to the domestic are friendly and helpful.
The Hotel is well look after and environment quiet.
The staffs are always helpful in dealing with our requests.

Leisure Partner

2/10

Poor

03 Apr 2022

Bradly

Stuff went missing from my room, microwave didn’t work, cold water 3 out of 4 times I showered. Lights would randomly stop working and hassled by 1 staff member at front, other ones were good tho. No dryer, Had to wait an extra hour and a half to check into my room wasting my day. Overall terrible experience and would not recommend to anybody els, might as well have stayed in a hostel for 1/3 of the price.

Leisure Self

10/10

Exceptional

30 Mar 2022

Adria

We had a great time and staff was attentive and friendly. Thank you Joe and Rubel for making our stay wonderful.

Leisure Partner

10/10

Exceptional

15 Mar 2022

Verified traveler

great staff, and good value for price

Self

4/10

Poor

13 Mar 2022

Verified traveler

Bad experience:
No room service
Lousy house keeping
Garbage smell in bathroom
Very few TV channels
No service at all starting from 4 pm

Business

10/10

Exceptional

01 Mar 2022

richard

I like the entire staff, they were perfect, place was very clean. Excellent value will go back.

Self

4/10

Poor

11 Jan 2022

Zaneb

Besides some restaurants and stores being close by my husband and I along with 3 couple friends didn't not have a great stay at Grand heights apartment. Upon booking we had said we wanted non-smoking rooms and on the same floor. We were rest assured that we would have been taken care of when booked. When arrived, some of us got smoking rooms and some of non-smoking all on different floors, we didn't say much as it was quite late and we all needed to be settled in.

A day later, our bathroom had a very distinctive smell coming out of it (sewage or mouldy smell). We called room service and they sent someone who sprayed something and said this should help and if it didn't we can call room service again. The next morning, the smell was so bad it was in the actual room. Had to wear a mask to use the washroom. Called room service again and they sent someone else to check. At the end the front desk finally said they will switch our rooms. We were given another room which didn't smell of sewage but smoke. We asked if they had anything else and they showed us a non-smoking room which had the same mould/sewage smell as the first room. We ended up taking the room that smelled like smoke and sprayed our perfumes.

Few days later, we got rainfall and our room window started dripping in water. Instead of complaining we took towels from the bathroom and layed them on the window beam.

Overall, we were all very disappointed with our 11 day stay and wouldn't recommend coming here to anyone.

Leisure Friends

6/10

Pleasant

03 Jan 2022

Cécile

The building was nice. Staff was very friendly and the apartment was large and incapable. However, the walls are paper. I could not only hear everyone coming in and out in the corridor (at night), talking, walking, laughing, slapping doors but also heard the Neighbourn having sex very clearly. I only stayed one night and did not sleep more than 2 hours.

Leisure Self

10/10

Exceptional

18 Dec 2021

Hanine

Our stay was so nice at this property. Firstly, we received a nice upgrade when we arrived. Secondly, the room was very clean and well organized. Finally, the staff was so welcoming and helpful, specifically Jabin who went above and beyond to make sure we were having a good time. Would recommend immensely.

Leisure Partner