Name: Citadines Metro Central Dubai
Address: Barsha Heights PO Box 502400, Dubai, AE

2/10

Poor

29 May 2026

Makram

Big disappointment doesn't worth 10$

1st the photos posted at the website shows a beach and the description say white sand beach. When we asked where is the beach they said oh sorry that's our partnership hotel. Then why you have it added to this hotel.

2nd I booked a king size bed room. I got a a small bed size in a room that looks like a storage. I asked for king size bed. I got a queen bed after 1 hour and 30 min of my check in.

3rd all hallway in both floors that we changed smells sewage or drainage.

If there is 0 STAR rating that's what they deserve.

Partner

8/10

Excellent

27 May 2026

Musa

Great stay and thank you to all staff

10/10

Exceptional

22 Feb 2026

Sergio

Room, staff and location are all what makes this our favorite place to stay in Dubai! Did I mention the Staff 💪🙏🤗

Family

10/10

Exceptional

19 Jan 2026

Melanie

did not have breakfast at hotel

Partner

10/10

Exceptional

19 Oct 2025

Steph

Excellent room with a seperate lounge area. Didnt have to sit on bed to watch tv. Staff were excellent. Out the front door and you are at Stop 34 on the Metro. Highly recommended.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Ramois

Ramadan at the front desk was very helpful, professional and respectful. The entire team ensured my stay was perfect, additionally, they always reward loyalty with free room upgrades when available.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Jonathan

Great location next to the Metro. Comfortable rooms and friendly staff. Very good value.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Jonathan

Fantastic stay. Brilliant well connected location

Leisure Partner

4/10

Poor

04 May 2025

Ryan

Certainly not worth the price per night
Paid for double beds, got a single bed I could barely fit on

Business_and_leisure Self

10/10

Exceptional

30 Apr 2025

STEVE

Professional staff, always ready to assist. Breakfast was good, April and her kitchen team made sure your breakfast is ready to be served. House keeping always cleaning and dressing bed. Concierge always on stand-by for services. Front desk well professionally dressed and well respected and friendly. Robert at Front desk was exceptional, the rest were fantastic. Property location is less than 50 metres to Dubai metro which makes your movement very easy. The red line trains connect you to the green and orange(tram) lines. Value for the money. Don't skip this hotel and make a reservation somewhere else after reading this comment. Definitely coming back🙏

Leisure Partner

8/10

Excellent

22 Apr 2025

Shadi

Employees are all amazing from reception to housekeeping to security
Clean rooms
Fast service
Greta location in the middle of everything and right next to metro
Grocery & pharmacy across the street 24/7

Corridor smells bad
Sofa bed is not comfortable at all

Leisure Family

10/10

Exceptional

17 Apr 2025

Amirah

Excellent stay. Clean spacious flat. Near metro. Special thanks to Angeline And Robert at reception and April and Rachel at breakfast. the whole team is amazing but these are the ones we interacted more with.
Highly recommend
.
Great place for families

Leisure Family

10/10

Exceptional

14 Apr 2025

Amira

Very nice staff. Friendly environment. Really close to the metro. Very clean. Family friendly

Leisure Family

10/10

Exceptional

25 Mar 2025

Mitchell

Great location

We had a great stay. It is right beside the metro so a convent location. The staff (especially Jessey) were friendly and helpful. Room was perfect.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Sergio

Long term guest! This property never fails. The staff are the reason we continue coming back 👍

Business_and_leisure Self

10/10

Exceptional

17 Mar 2025

Paul

Great location

Citadines Metro is clean, comfy and friendly. The location is excellent, being only 200m from the nearest Metro Station. We had a 4 night stay in a 1 bedroom Executive Suite on a half board basis. The rooms were large, clean and comfy, but a little dated. Plenty of sockets for phone chargers etc. Food was adequate and sevice was really good, thanks to Rachel and April. A larger menu, both at breakfast and dinner would have been better, especially for those staying a longer duration than us. Many thanks to reception for arranging a 16.30 check out from our room, as we had a late night flight. We would stay here again.

Partner

10/10

Exceptional

13 Mar 2025

Kevin

Great bed for the night

Just needed a bed for the evening, visiting friends in Dubai.

Welcome from the staff was very warm, no complaints

10/10

Exceptional

04 Mar 2025

Allana

Love Soluna beach day pass option.

Business_and_leisure Self

8/10

Excellent

03 Feb 2025

Peter

Very good quality building, with an emphasis on being ecofriendly.

Lovely concierge at the property - the Ugandan, I forgot his name.

The breakfast is lacklustre in terms of quality, quantity and options - very limited.

Business_and_leisure Self

10/10

Exceptional

20 Nov 2024

Arwa

The team at Citadines Metro Hotel is truly outstanding. The staff is not just friendly and helpful, but also incredibly welcoming. They always greet you with their warm, radiant smiles and are consistently attentive and polite. I will definitely be returning!

Business_and_leisure Self

10/10

Exceptional

18 Jun 2024

Vitaliy

Perfect

very professional and polite team

Friends_and_family Family

10/10

Exceptional

26 May 2024

Mark

All staff very friendly and helpful especially Reuben, Faisal and Kalam who helped me with any questions and obliged with my requests for my room and any general questions and enquiries I had. The hotel is ideally located just a 30 second walk from the Internet City metro station entrance and taxi rank so every where in Dubai is easily accessible and not too far away and finally I took a day out to the Soluna Beach Bar and spa on the Palm which includes transfers from the hotel which I also highly recommend. Would definitely stay here again.

Leisure Self

10/10

Exceptional

12 May 2024

mohamed

Very good value for money and friendly staff

Leisure Family_with_children

8/10

Excellent

03 May 2024

Will

Good location for getting around Dubai, but not lots of entertaining things walking distance from the property.

Business_and_leisure

10/10

Exceptional

31 Mar 2024

Teddie

Cordial staff, nice amenities with kitchenette and washer
Wish the hotel and restaurant are more tied together so when eating can be charged to the hotel room and not pay everytime you eat

10/10

Exceptional

09 Feb 2024

Sharon R.

The Hotel was clean inside and outside. The furniture was great and comfortable. We were upgraded to a One bedroom King size bed. I like the fact that the smart tvs allowed you to connect by chromecast . A gym and rooftop pool. The attendants were friendly and helped us as needed. A plus is that it’s a few feet walk from the redline metro. Literally walk out the hotel to the metro. The metro Will take you to Burj Khalifa, Museum of the Future, Dubai Mall, Gold Spouk, and more. You will definitely love the stay here. There are a few restaurants in walking distance. It was overall fantastic . You won’t be disappointed.

Leisure Partner

10/10

Exceptional

28 Jan 2024

Damian

All staff are amazing

Business_and_leisure Self

8/10

Excellent

05 Dec 2023

Brian

This hotel has a great central location in Dubai with direct Metro access just steps away from the front door. Two stops away from Dubai Marina in one direction, and two stops away from Mall of the Emirates in the other direction. The accommodation is spacious with a living area, fully stocked kitchenette, full sized refrigerator and a spacious bedroom. The only downside was the size of the bathroom. The bathroom was too small for a larger guy like myself. Overall, this is a great property and I would stay here again.

Leisure Self

10/10

Exceptional

26 Nov 2023

Jonathan P

We had a fantastic 14 night stay at Citadines Metro Central.
The hotel apartments are ideally situated very close to the metro and other public transport links providing access to all the main attractions Dubai has to offer.
The apartment's are well equipped for self catering plus there's a nice Cafe on the ground for those little extras.
There are supermarkets and restaurants within easy walking distance to cater for your needs
too.
The room was excellent with top quality bed, pillows and linen etc
However what really stood out was the customer service. From the moment we checked in the staff were very attentive and responsive. Madara, Angelene, Foday, Faisal, Ibrahim and Jestin Front Office and Thanu, Dhan House Keeping went out of their way to make our stay extremely special.

Leisure Family

10/10

Exceptional

23 Oct 2023

ALAN

Professional staff

Leisure Partner

10/10

Exceptional

14 Oct 2023

Sergio

Always a safe choice!!! The continued standards and service is best for your family 🙏🙏💪💪

Business Partner

10/10

Exceptional

09 Oct 2023

Verified traveler

Excellent for a busines trip of a few weeks

Excellent stay. Great service, apartment in good conditions. Great location.

Business Self

10/10

Exceptional

17 Apr 2023

gian enrico

I had very good time

Business Self

10/10

Exceptional

02 Jan 2023

Sergio

Favorite hotel in Dubai. Convenient is the best way to describe this property. Staff is Amazing and always ready to assist. Citadines is definitely a chain to try on your next trip 🙌💯

Business Partner

2/10

Poor

22 Dec 2022

Nour

Horrible experience. The staff are not honest and try to play around. First they denied out booking on expedia. Then gave us a horrible smelly room very small, saying this is the best with view. Only view we had was cars going fast with street noise. When we checked out a night earlier, they refused to refund and said expedia need to do that when we paid at the hotel. Then they are asking for my credit card to refund. Sorry but this is not ok to ask for card picture. You are the one who refused to refund while we are on spot saying its not your responsibility, its expdia. When in reality its their. Thanks for the disappointment

Leisure

10/10

Exceptional

10 Aug 2022

Abbas

Market Share

We were in the walking distance to whatever anyone might need. lean hotel and services was very good.

Business

10/10

Exceptional

09 Jul 2022

YASIN

Pleasant Stay

Was very pleasant stay, room cleaning was perfect, room was large and comfort. Hotel is the 1st building from the Metro station.
At reception Mr Ramadan, was welcoming and helpful, appreciate him for his support upgrading my room.
As Overal, one of the best Hotel in Dubai

Business

10/10

Exceptional

04 May 2022

Rachel Mary

Celebrated my 50th birthday there, received birthday card and chocs from hotel.

Had issue with Metro and taxi's not running due to religious celebrations but stop were pulled and a taxi was made available.
Great place to stay, easy access to metro, would not hesitate rebooking. Staff are so friendly

10/10

Exceptional

11 Apr 2022

Michael

Great property - room was spacious and well equipped. Good choices for breakfast. Local grocery stores and areas to walk around. Amazingly close to Metro meant getting around was very easy.
Would definitely recommend.

Business Partner

10/10

Exceptional

02 Apr 2022

Wuraola

So beautiful.will visit again and again

Leisure

8/10

Excellent

09 Feb 2022

Randy

Great service good condition

The staff was awesome and attentive

Partner

8/10

Excellent

01 Feb 2022

Nikesh

Great stay! Good location, close to metro

Checkin was very easy, then i got to my room and it was very noisy, the window wasnt closing properly so could hear the howling wind. The maintenance guy came and put some foam strips around the frame which helped. The room itself was nice and clean but just feel very dark. They need to get brighter bulbs or get an extra floor lamp in the living room. Bed was very comfortable and i slept well. Its very close to the dubai internet city metro, so its such a good location. Close to restaurants and grocery shops too.

Self

4/10

Poor

03 Jan 2022

Verified traveler

Disappointing

The hotel is quite old, and the cleanliness was not great. The room was cleaned, but not with care- hairs in the shower, mouldy tiles, dirty mirrors. There was quite a lot of rain when we were there causing the water to pour in from the windows. This was extremely disturbing while sleeping. The bed was clean, at least.

Partner

10/10

Exceptional

19 Dec 2021

Paul

Citadines Metro Central Dubai-Great Place to Stay

The Citadines Metro Central is a great place to stay in Dubai. It is in a wonderful location immediately next to the Metro Red Line. The hotel has complete apartment facilities which is great for a longer stay. The staff is friendly and helpful.

Self

8/10

Excellent

28 Nov 2021

Davina

Excellent location as metro is a step away from the hotel . Rooms were huge . Pool is tiny l

Leisure Family

10/10

Exceptional

14 Nov 2021

Peter

Great location, two minutes from entrance to Dubai Metro. Supermarkets, pharmacy, health clinic (for PCR travel test) all five minutes.

Business_and_leisure

10/10

Exceptional

15 Sep 2021

Paul E

Great location and great service

Leisure Self

4/10

Poor

29 Jul 2021

yasir

Very disappointing. In need for uplift. Old . Bad A/C smell

Self

10/10

Exceptional

22 May 2021

Verified traveler

Thank you NADIM & DHMUSH they were very professional & the lady’s in the front desk appreciate your kindness as well. Thanks for making my 3 week stay with you guys pleasing.

Business_and_leisure Family

10/10

Exceptional

12 May 2021

Verified traveler

I would highly recommend Citadines Metro Central Dubai to anyone who likes to be next to the Metro and have everything central to them. Absolute great staff and cleaning service. Front desk is on every request! Five Star Experience! It's great to be able to cook while you're on a trip :)

Business Family

10/10

Exceptional

02 May 2021

Amanda

Great Stay

I recommend ! Great stay, located right in front of the metro so it’s very easy to use it. If you have a car it’s super easy to park inside right in front of the door. Staff is amazing ! Special thanks to the guy who carried my luggage and who wears a black mask with a white smile on it : he’s great ; and also to the guys who clean the room are super nice ! Plus, they upgraded me. The vibe of the hotel is very chill, young, and perfect if you even want to study at a nice cafe which is located on the ground.

Self

10/10

Exceptional

29 Apr 2021

Benefredo Jr

The studio unit of Citadines Metro Central Dubai was very spacious and comfortable. We had a wonderful stay. Location is also good because it is very near to the metro station. Will be definitely staying again at the property.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2021

Benefredo Jr

We had an amazing stay at Citadines Metro Central Dubai. The staff was very accommodating, especially Mary from the front desk. When we checked-in, we requested for a room at the highest floor. Since there were no available studio room at the topmost floor, she upgraded us into a one-bedroom unit. The room is very homey and welcoming, a good place to relax. Definitely will be staying again at the property and will recommend to my friends.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2021

Veronika

Weekend stay

Nice weekend stay, great staff, comfortable room and good location. The only issue was breakfast, it was tasteless, I couldn't eat it

Partner

10/10

Exceptional

15 Oct 2020

Samiya

5* hotel apartment

Amazing stay so far. Very accommodating very helpful staff can not fault the service and attitude of ALL the staff at the hotel. Rooms are spacious with fantastic facilities
I would highly recommend this hotel apartment
5*

Partner

10/10

Exceptional

19 Jul 2020

Paula

Last minute short stay, perfect

Arrived late but still smooth check in very quick and professional as always in this hotel. The staff are very attentive to your needs, the apartments are spotless, very functional with kitchen goods and seating area, lovely rooms and hotel has great facilities and a calm and peaceful cafe on the ground floor . Hotel is right outside the metro station so getting around is super easy I have stayed here a few times but I will be back again, the cleanliness is 10/10 always x

Friends_and_family Friends

4/10

Poor

02 Jun 2020

Nigel

Small room, no hot water, terrible gym.

With the exception of European/English hotels which are undoubtedly the worst in the world, this hotel was the second worst hotel i have stayed in. I checked in to room 1408 (thankfully not quite as bad as the film of the same name), which was much smaller than the online images showed. Very pokey.

The aircon was modern and worked well, but the hot water didn't. On the first morning, i had a bath. Hot water only, which was tepid at best. The second morning, the water was only a couple of degrees above cold.

I tried the gym which was poor. A Smiths machine was one of only three machines, but had a total of only 67.5kgs in weights. Biggest dumbells were 22kgs. Pointlessly small. There was an abs machine and a leg extension. Thats was it, besides a few CV machines - an out of order treadmill and four exercise bikes.

I paid about $45/night and booked in for two nights, but decided against extending my stay even at that price.

Self

10/10

Exceptional

14 Mar 2020

Verified traveler

Not enough toilet paper . I had my own to use until house keeping shows up in the morning

Leisure Family

10/10

Exceptional

11 Mar 2020

Olusola

Awesome

Comfortable, nice, perfect location for train, and its just an amazing hotel. I will stay there again.

Partner

10/10

Exceptional

27 Feb 2020

Gundey

We had a such a great experience at this hotel! The stay was very comfortable, location was just perfect for almost any activity! Employees were very warm and courteous! They were very attentive to our needs and quick with delivery or any response. We miss it already!! <3

Leisure Family

10/10

Exceptional

11 Feb 2020

Gaël

Perfect service, good room

upgrade on the room type, perfect stay at this hotel. Personnel very kind and serviable. I recommend

Friends_and_family Family

8/10

Excellent

07 Feb 2020

Verified traveler

Average Hotel, Good Price

The hotel is in average condition and has average amenities. It certainly isn't the most comfortable we've stayed in while visiting Dubai. But it is generally cheap. Brambles cafe on the ground floor is a bonus.

Friends_and_family Family

10/10

Exceptional

17 Jan 2020

Bader

Excellent location next to the metro!

Excellent location next to the metro with nearby services. The hotel is clean and supportive staff (late check out until 2 PM)
The only bad thing is that they took my white towel by mistake :) !!

Friends_and_family Family

10/10

Exceptional

14 Jan 2020

Verified traveler

It is very proximate to the train station and the staff are very friendly and accommodating.

Leisure Family

10/10

Exceptional

05 Jan 2020

Mohamad Fouad

Enjoy

Very comfortable stay. Its worth it

Self

10/10

Exceptional

05 Dec 2019

Verified traveler

Great Service and Great Location

This hotel was perfect for our family stay. It is located right by the metro, which made it easy to get around the city. The service was excellent and the staff were friendly. Joe at the front desk was particularly helpful during our check in and even offered a free room upgrade based on our needs. Our rooms were kept clean and fresh thanks to the cleaning staff - special shout out to Osta, who ensured we had fresh towels each morning and took out the recycling on request. The kitchens in the apartments are equipped with cooking utensils, pots, pans and cleaning agents. All in all we had a wonderful stay at the Citadines Metro Central for the first half of our tripl!

Friends_and_family Family

6/10

Pleasant

08 Nov 2019

Mobin

Near to Metro Station and that’s the only plus

Overall stay is ok, but as per my expectation. The only thing I prefer is the metro station is very next door.
Breakfast is pathetic, need to work a lot on variety and same on fitness, very few machines.

Business

6/10

Pleasant

27 Sep 2019

Verified traveler

One we were in the premier apartment it was nice and clean. Our check in was frustrating to say the least. Were told our room was not ready and shown 2 rooms.1 was inappropriate for children as the sink was really low and the other we were told to pay for. Apart from the check in it was a nice stay not it did leave a bitter experience as it felt we were being fobbed off at the beginning to have rooms no body wanted.

Leisure Family_with_children

6/10

Pleasant

23 May 2019

Verified traveler

Condition of the hotel not like the photo showing.
Old furniture and hotel facilities.

Leisure Family_with_children

8/10

Excellent

09 May 2019

Verified traveler

It’s location besides the metro, spacious rooms, cleanliness, great service

Business Self

10/10

Exceptional

14 Apr 2019

Verified traveler

Excellent location
Nice room
Excellent service
I give it 5 stars

Business_and_leisure Self

2/10

Poor

10 Apr 2019

Mohamad Akram

Terrible

The room was dirty.
They gave me a handycap room without informing me.
The check in was so slow

8/10

Excellent

02 Apr 2019

Verified traveler

I enjoyed this property immensely and would definitely stay here again. My phone calls to the lobby were promptly attended too and the staff was courteous and attentive. I especially appreciated one of the evening staff whom I'm sorry I did not catch his name however was from Nigeria. He always greeted me and my daughter with a warm and welcoming smile. The room was clean and spacious for our needs. I only wish the mattress was a little bit softer. The property was convenient to the Metro train as it was right outside and taxi cabs were almost always parked on the street outside of the building which was a huge convenience!

Leisure Family

10/10

Exceptional

02 Apr 2019

Verified traveler

Location near metro station, restaurent is good and yummy , reception are very friendly , center of city

Business_and_leisure Self

10/10

Exceptional

11 Feb 2019

Alima

Outstanding service and beautiful hotel

My stay at citadine was amazing! The staff were ever so lovely and kind.
We felt soo welcomed that we wanted to stay longer! The staff went out of their way to provide service. We especially liked Chris and a young Indian gentleman at the reception (you know who you are). We also liked the three men who helped us with out bags (one from Ghana I believe, one Indian and one Egyptian). They are all so nice and we definitely recommend this hotel to everyone as it’s such a nice, clean hotel with friendly staff and it is just literally 1 minute away from the metro!

We will definitely will be visiting Citadine Metro Central Hotel again in the following year when we visit again.

Family

6/10

Pleasant

29 Dec 2018

Verified traveler

Good location. Bathroom needs updating. Bad showers

Business Self

10/10

Exceptional

12 Dec 2018

Victoria

Fanstatic Hotel

I have stayed in this hotel several times in 2017 on business but this stay was extra special. The rooms were so clean ,the house keeper was really impressive. Everyday I had clean crispy fresh sheets.
Breakfast was so fresh and so tasty especial the fresh omlett. I just got back yesterday but I will be soon book another business trip in January.I recommend this hotel 100 percent. I am very fussy but I could not find a fault. The reception staff are so welcoming

2/10

Poor

11 Dec 2018

majid

Bad trip with Bad Hotel

It was bad hotel no service for food and if you ask them for ice or somthing import they does not have and no vistor or allow your frinds to meeting you and coming up to your room and they are not respect your person life also

10/10

Exceptional

23 Nov 2018

Bay

Location, parking availablity, cleanliness, and friendly staff.

Leisure Family

10/10

Exceptional

06 Oct 2018

Fakheem

Excellent as always

Have stayed in the hotel many times and has always been great staying at this hotel local to all the main attractions in Dubai.

Friends

10/10

Exceptional

13 May 2018

Verified traveler

Awesome

Top manager, staff and accommodation as always. Highly recommend.

10/10

Exceptional

07 May 2018

M

Good sized accommodation with all necessary facilities and very courteous and helpful staff

10/10

Exceptional

07 Apr 2018

maham

Brilliant location, right next to the metro!

Staff were excellent, location was central to everything, room was spacious and view was good. Kitchen area just needs to be a bit more clean

10/10

Exceptional

06 Apr 2018

Sammy

Great Location Great Service Great Value for Money

An excellent play to stay to explore Dubai. The hotel is literally steps from the metro which links you to most of the hotspots in the City. The staff are very friendly and accommodating especially Nadeem at the reception. He was super helpful and a delight to be around.

I will definitely be staying here again.

Family

8/10

Excellent

27 Mar 2018

Verified traveler

Good money value and great location

The location is superb. Right outside the hotel, there is the entrance of Subway. The building is in good condition and clean.

Family

4/10

Poor

18 Mar 2018

Verified traveler

Not 4 stars

Not a 4 star at all..beds are small, rooms are not clean...the good thing its very close to metro station...

10/10

Exceptional

22 Dec 2017

Todd

Great Stay

The staff is extremely friendly and accommodating, the hotel is very nice and well located. Would highly recommend

10/10

Exceptional

06 Dec 2017

Verified traveler

Awesome service and staff

The hotel staff are very professional and courteous. The management is superb. Rajesh, Yasser, Nadeem, Wale and Eva are very good at their jobs. They are always ready to deliver excellent customer service.

10/10

Exceptional

15 Nov 2017

Rajendra

Excellent service.. Friendly staff... Yasir was very helpful and nice.... Breakfast is very basic - but OK... Fine for a couple of days stay.... the hotel rooms have own kitchenette and if anyone is staying for a longer duration - own cooking can be managed

10/10

Exceptional

29 Oct 2017

Yemi

Worth the stay

Very friendly staff and comfortable spacious rooms. I got upgraded too :-)

10/10

Exceptional

27 Oct 2017

Duchess

Great

6/10

Pleasant

28 Sep 2017

Hossein

It located near metro but the room was not clean and there was a bad smell.

Family

10/10

Exceptional

16 Sep 2017

Verified traveler

Excellent overall experience to say the least!

Initially I booked a studio, which was ok but a bit tight. It has a small kitchente, including an oven and fridge, and it was in the 1st floor... i asked to upgrade and move up, got an amazing one bedroom, had a full kitchen, fridge, oven, and most importantly a washing machine, what an amazing decision. The bedroom was large enough and had a mini walk in closet... i loved it.
The neighbourhood wasnt bad, it was just beside a metro station, there was a super market near by, a pharmacy and a few (not my type) resturants. I had a rented car (from sixt which amazing too) Parking was available all the time, across the street there was a gas station open 24x7 with a Zoom (mini shop), and a few fast food places.
Overall it was extremely excellent, I loved the time spent there, would recommend it for business travellers as well as smaller families!

10/10

Exceptional

09 Aug 2017

Joe

Awesome staff

Hotel is good location for Media and Internet city. The staff are very courteous and professional. The manager Rajesh is very good with all aspects of the business and customers. Mr Yasser and Hassan are also very kind and helpful.

6/10

Pleasant

19 Jul 2017

Verified traveler

Staff very nice and attention, apartment was nice

I was charged 60EUD for \"tourism\" fees which it was strange as 2 months ago I was in Dubai and was not charged any extra fees in the hotel I stayed in!
Room cleaning was badly organised, I would be out all day and at 5 or 6 pm returned to the apartment and cleaning wasent done and then at that time or later they would ring to come and clean which I would say \"leave it for tomorrow (wanted to rest), I even started to call reception to advise them that I was going out they could clean, but would arrive at the end of day and the room would not be cleaned. They dont provide any transportations to the beach or city center as other hotels !
The pool was poor, not even bar service and the size..well no comments !!
The rest no complaints, but lets just say wont be a next choice for me

8/10

Excellent

18 Jul 2017

Verified traveler

My only issue was I got harassed by the guy that works by door. He asked if he could help me and I told him no thanks. He then asked where I was going, and keep in mind this was my second night at the hotel. I told him I was going to my room. He then asked if I was visiting or if I was a guest there. I showed him my room key and told him I'm staying at the hotel. He then asked for my room number. This made me uncomfortable as he was holding the elevator door stopping me from going up to my room. I asked if I had done something wrong, he forcefully asked again for my room number. Again, I showed him my key but he would not let me go up without knowing my room number. I will never use the Auris hotel chain again.

8/10

Excellent

11 Jul 2017

Verified traveler

Great

Convenient and great for my purpose

8/10

Excellent

16 May 2017

Hannah

Lovely apartments in central location

The room was large and kept clean; situated directly by exit of Internet City metro station so very easy to find from airport. Taxi's readily available outside. Staff very friendly and helpful, booked us onto a desert safari that we loved and would recommend.

10/10

Exceptional

19 Apr 2017

sharbel

very nice for family stay nice staff

very nice people very comfy rooms, close to the metro a little trouble getting there with the car

Family

10/10

Exceptional

01 Apr 2017

MOTAZ

BEST DUBAI HOTEL FOR FAMILIES AND VVIP PERSONALS

in 2015, I booked for 3 months to stay in dubai for work, then i extended to live here for around 11 months and a half, this is the best hotel apartment you can find in dubai, location is exactly at metrostation, also they have taxis outside, the rooms are very clean, the staff is very friendly especially Cris and Adhars from the night shift, they help you with just a phone call to reseption and everything will be done in minutes.
This stay was for VVIP diplomatic personals came from JORDAN for business trip and they LOVED the hotel and was amazed about it, they wanted another luxuries hotels but i insisted to book for them here,,, and they were very very amazed and even they will come again to this hotel in there next visit soon.
recommend this hotel for me is 1000000/10