Name: The Gold Bank
Address: Opletalova, 40, Prague, 1100, CZ

10/10

Exceptional

20 Jul 2026

Martha

I had a very nice stay at The Gold Bank Hotel. The property is unique.

Self

10/10

Exceptional

14 Jul 2026

Renaud

Great location near the good things but not in it

Self

10/10

Exceptional

10 Jul 2026

Patricia

Everything was excellent! Thank you very much!

Partner

8/10

Excellent

20 Jun 2026

Nichole

Good location. Nice concept- I thought it had an odor and the lower level rooms hear ALL the street noise of cars/people walking on the sidewalk. But front desk staff was nice and the bed comfortable

Friends_and_family Family

8/10

Excellent

16 Jun 2026

David

The hotel is really nicely presented, with a warm welcome, and an interesting building.
We wanted a two bed / twin bed room and were given 1 large / king bed and 1 single. Both beds were comfortable and had lovely bedding. The room was partly below ground and had a really high ceiling.
The bathroom was very smart with rainfall overhead shower and a hand held shower head too.
Very convenient location - 15 mins (?) walk to the old town, and an easy short walk to the railway station. A good tram stop was only 5 minutes away.
Very enjoyable.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Yuhui

Very good

8/10

Excellent

03 Jun 2026

WIlliam

Stayed one night in Prague before we left. 2 blocks from the main train station and walking distance from the city center where all the tourist attractions are. Many and varied restaurants near by. Room was on the smaller side as with most places we stayed (3 adults). Very clean and modern.

Family

6/10

Pleasant

01 Jun 2026

Eric

Hotel was quiet and the room was spacious. The housekeeping was not good. Room was never vacuumed and the toilet was never cleaned for three days. Coffee and tea was never replenished. Last day we only received bath towels. No hand towels. Mentioned twice to front desk with no response.

Partner

2/10

Poor

24 May 2026

Emil

There was no notice in the listing that the room would have no window. There's literally a wall where the window is supposed to be when you open the shades.

I inquired with the staff and they said they was nothing they can do.

Spend the extra 20 bucks and go to the variety of hotels down the block.

Self

8/10

Excellent

23 May 2026

Sophie Jade

Travelled for work. Clean, quiet, comfortable, close to central station and airport bus and metro and trams. Walkable if doing tourist bits. Absolutely nothing to complain about, but if coming for vacation I think I’d prefer something with a little more character as rooms all very white and clinical, but appreciate that might just be my taste! If coming for work I’d happily stay again though!

10/10

Exceptional

22 May 2026

Olga

Nices

Friends

10/10

Exceptional

20 May 2026

EDGAR

Staff were nice. Clean and spacious room. Excellent location

10/10

Exceptional

15 May 2026

Winston

Refurbished, fresh and clean. Good location

Self

10/10

Exceptional

14 May 2026

EDGAR

Great rooms, great sevice

10/10

Exceptional

14 May 2026

Milena

The room was very comfortable, clean, very good location, very close to the train station and the best breakfast of our trip.

Family

10/10

Exceptional

13 May 2026

Winston

Modernised. Clean and fresh. Helpful staff

Self

6/10

Pleasant

07 May 2026

Saara

For the price we paid it was fine,

The first receptionist was unfriendly,almost rude but checked us early and that really save our time that day.

Breakfast was nice,a lot of options for drinks and food.

Room was okay,but we asked for room cleaning,they just organized the bed(not change sheets),didn't took the trash or even changed the towels.

The towels,duvet,pillow were very small and thin..so you sleep but not very well.
Room temperature changes ramdonly,we had to increase temperature many times because would just change back.

Friends_and_family Family

4/10

Poor

06 May 2026

Omar

If you are considering staying at this property, I would strongly recommend booking one of the suites or higher-tier rooms. The standard rooms are extremely small, comparable to a closet, and unfortunately have a noticeable mold odor. Additionally, cellular reception within these rooms is very limited or nonexistent.

While the hotel is advertised as a four-star property, in my opinion it more closely aligns with a one- to two-star experience. The staff were consistently courteous and helpful, which I genuinely appreciated; however, the condition and overall quality of the property itself fall significantly short.

Upon arrival, there were flies present throughout common areas, and amenities such as the bar appear to be non-operational despite being advertised. I also attempted to upgrade my room due to the persistent odor, but no suitable alternatives were available. The smell was strong enough that I had to purchase air fresheners just to make the room tolerable.

Overall, this was a very disappointing stay, and based on my experience, I would not recommend this property

Self

4/10

Poor

06 May 2026

Nghiem

Room was clean. Heater was broken and constantly on. Unable to fix for me. Aircon was probably centrally controlled and not turned on. No matter what setting I did nothing came out. Mini fridge also broken so had no cold water or drinks. Asked for a room change and was told none available and to try again after 11am the next day. Problem was my itinerary meant I wasn’t around at that time.
Only stayed because my friends were staying in the same hotel or I would have cut my losses and paid to stay at a different hotel.
Not sure where the 4* hotel rating comes from. 3* hotel at most. No slippers, no gown, no latch or lock on the door.
Apart from that the hotel was clean and staff were polite. But there’s only so much they can do.

10/10

Exceptional

02 May 2026

Howard

Very clean and an excellent location! Great staff. Lovely stay. Highly recommend anyone staying here when in Prague!

Self

4/10

Poor

01 May 2026

Efrain

.

10/10

Exceptional

01 May 2026

Andreanne

Loved my stay everything was perfect!

Self

10/10

Exceptional

28 Apr 2026

Tammy

Wish rooms had a coffeemaker.

Great location.
Quiet.
Friendly and helpful staff.
Spotless.

Absolutely would stay again.

Self

8/10

Excellent

28 Apr 2026

Gareth

Ideally located right next to the main railway station and just a few tram stops from anything that you’d want to see or do.

The hotel is clean and bright and the room was a good size. It offered great value for money. Staff were friendly enough. The only reason that I’m not rating this with top marks is that I slept rubbish. The pillows are lumpy and uncomfortable, which I could have put up with but my room was outside the maids cupboard and if she slammed that door once, she slammed it a thousand times from around 7:45 in the morning. Perhaps if the hotel read this, they could ask their staff to be mindful at earlier hours of the morning.

I’d stay here again if I happened to be in the area but I’d request a room at the end of the corridor where I wouldn’t be disturbed.

A very very nice place, just not quite excellent.

Self

10/10

Exceptional

27 Apr 2026

Tammy

Absolutely would stay again.

Self

6/10

Pleasant

26 Apr 2026

Michael

Basic hotel room. Good WiFi. Clean. Fridge and safe in room. But dull. No decor. Nothing to complain about but nothing to rave about. 6/10

Self

10/10

Exceptional

21 Apr 2026

Jessica

Great place to stay, not too far from the main attractions. Clean and well kept property, would recommend to anyone going to Prague. Would stay here again

Friends_and_family Friends

10/10

Exceptional

15 Apr 2026

Emilio

In general everything was fine, the breakfast could have been better, but everything was

Friends

8/10

Excellent

14 Apr 2026

Sin Mun

Good breakfast, descent size room in an accessible location. However, our initial room air-con broke down in the middle of the night and had to change room.

Friends

10/10

Exceptional

02 Apr 2026

Sergio

Front desk staff was accommodating and friendly. Hotel is very clean and comfortable.

Family_with_children

10/10

Exceptional

04 Mar 2026

David

Always enjoy parha visit

Friends_and_family Friends

6/10

Pleasant

29 Jan 2026

Jonathan

the rooms are small, didnt have a chair to sit on. But the annoying thing was the wifi which didnt work well at all, kept having to reconnect to it. but otherwise very clean.

Self

10/10

Exceptional

26 Jan 2026

Tyler

Very clean. Great location near the train station. Friendly staff

Leisure Family

10/10

Exceptional

16 Jan 2026

Michael

Clean room, friendly and helpful staff and a wonderful breakfast.

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Joseph

The 2 young ladies at the counter, very fast efficient and was up for a good Laugh, very smiley and kind, helped me with local places to eat and to grab snacks. Would recommend them to any place.

Leisure Friends

8/10

Excellent

10 Jan 2026

Christina

Our hotel room was efficient. Bed was nice and firm. And seems new but…pillows are either a huge one that links your next or a small one. And shower leaks from under the glass wall and gets all over the floor. Also in room 203 there was a weird buzzing clicking sound that happened every minute coming from outside. Lasted about 5 seconds. But enough to keep ya awake a bit.

10/10

Exceptional

30 Dec 2025

Lara

very nice staff, the room was clean and i was so comfortable!

10/10

Exceptional

28 Dec 2025

Sandra

Hotel was lovely, staff was courteous. Room was small but clean. Down side we were put

2/10

Poor

23 Dec 2025

Hamza

Worst hotel I have ever stayed at. Hosuekper stole my headphones and glasses. When I asked front desk with all the Czech rudeness she said she believes housekeeper and asked me to F… off. Don’t waste your money and holidays get another hotel. This place is the worst

8/10

Excellent

21 Dec 2025

Beatrice

No complaints

8/10

Excellent

15 Dec 2025

Sandra

Lovely 2 night stay at the Gold bank Hotel in Prague. The only down point was our AC was not working in room 609 so our room was a toasty 25 degrees all night long which was too warm for our liking. We mentioned this issue to the reception staff and was told the problem would be looked into however when we returned to our hotel room that afternoon after exploring Prague we found our room was even warmer than it was when we left it that morning so we were unsure if the AC was looked out or not. Despite this, our hotel stay was pleasant and found the hotel to be very convenient for exploring as well as our onward travel by the main train station which was only a 10 minute walk down the street. Would recommend to anyone looking for a reasonably priced hotel near the main attractions of Prague.

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Mansi

Room can be bigger and use more space. We had to switch our rooms twice just because the first room given to us didn’t even have space to open our luggage. They need to re consider the layout of the room, otherwise the property is very clean, modern and staff is very friendly and accommodating

Leisure Partner

10/10

Exceptional

16 Nov 2025

PAUL ROBERT

The rooms were lots if space breakfast was very good location 10 mins walk to old square reception staff super friendly and helpful

6/10

Pleasant

30 Oct 2025

Wenzhou

The location and room condition is good. The staff has room to improve. Needs to be more attentive and show care attitude.

Leisure Family

8/10

Excellent

26 Oct 2025

Erwin

Cold and loveless hotel

Leisure Friends

10/10

Exceptional

07 Oct 2025

Rizwa

Rooms were very clean, staff was nice and friendly location was excellent everything about 10-20 mins walk. Really liked the hotel for the price. Got a free upgrade to superior room. Beds and pillows were soooo comfy.

10/10

Exceptional

20 Aug 2025

Lissette

Convenient location to train station

Leisure Partner

10/10

Exceptional

17 Aug 2025

Matthew

This was a great little hotel. Very clean and comfortable and just far enough from the main tourist spots to be quiet, but still a very easy walk to wherever you want to go. The staff were helpful and friendly. It is also just a few minutes walk from the main train station, which was very handy for my early morning train when I left.

10/10

Exceptional

30 Jul 2025

Thuy-Van

Excellent stay. Clean, well kept. Beautiful lobby. Wide selection of foods for breakfast. Rooms are a little small if you want a window.

Leisure Partner

4/10

Poor

18 Jul 2025

Xiaoyun

When I check in the room both bed sheets have several hairs and dirty . I have to ask the house keeper to change them.

10/10

Exceptional

14 Jul 2025

Lalith Nayan

.

10/10

Exceptional

08 Jul 2025

Suzanne

Good location, beautiful modern hotel

Leisure Family

10/10

Exceptional

08 Jul 2025

Alistair

Very smartly presented, cleanliness was more than 5 stars. Breakfast choices were fantastic. We had a lovely room. Overall, more than 5 stars.

Leisure Partner

6/10

Pleasant

04 Jul 2025

philip

Room so small wouldn’t be able to swing a cat, I imagine this is what it’s like to be in prison, no window - and just big enough to fit a bed.

Business Self

10/10

Exceptional

30 Jun 2025

Mark

Staff was very friendly and helpful, bed was very comfortable, room was absolutely amazing. Highly recommended. Thank you.

Leisure Partner

6/10

Pleasant

29 Jun 2025

ALI

The location is OK. I got an early check in which was lovely.
The AC is very weak and it is central which means those of us whose body runs hotter are going to have miserable nights at this hotel.

Self

10/10

Exceptional

26 Jun 2025

Joe

very clean and comfort environment. Breakfast is excellent, a lot of choices and high quality. Very impressive experience of eating inside of bank gold room with iron double doors!

Partner

4/10

Poor

18 Jun 2025

Theresa

Our family had two separate stays at this hotel. The first, on May 26, was pleasant: clean room, friendly staff, good breakfast, and convenient luggage storage. Based on that, we looked forward to returning on June 4—but were deeply disappointed.

We were assigned Room 108, which initially seemed great for a family of three. But the air conditioning wasn’t working, and despite visits from maintenance and front desk staff, the issue remained unresolved. When we returned from dinner, the room temperature had risen to 29.4°C (85°F).

No other rooms were available. The only solution was one small fan and a suggestion to sleep with street-level windows open—which let in loud city noise and posed security concerns due to the lack of screens. We had no real choice but to try to sleep in a hot, stuffy, noisy room. It was a miserable night.

Staff offered breakfast as a gesture, but that didn’t adequately address the discomfort. I requested a refund afterward, but was only offered a 15% discount on a future stay—which is of no use, as we are international travelers with no plans to return.

In short: our second experience fell far below a four-star standard. I wouldn’t stay here again.

Leisure Family

10/10

Exceptional

10 Jun 2025

Matthew

Very nice accommodation. Our triple room was spacious and comfortable. Within walking distance to downtown. Only a 10 minute or less walk from the train station.

Leisure Family

6/10

Pleasant

22 May 2025

gabriela

It was

10/10

Exceptional

19 May 2025

Marwan

Excellent
But they refused to give me late check out till 2pm .
They asked me to pay .

Leisure Family

6/10

Pleasant

16 May 2025

Todd

This is a bit of a unique property.
The good - location, bed comfort, shower is nice.quiet hotel.
The meh - feels like an ibis type hotel, basic. Only shampoo and soap provided, breakfast was adequate but nothing special. Same items each day.
The bad - no waters supplied. Room didn’t have a couch or a desk although it was a room I selected.

For the price if you want a basic accommodation it works. from the outside it looks 5 stars and inside 3. Next time I think I will spend a little more and get better accommodations.

Business Partner

10/10

Exceptional

13 May 2025

glenn

Fast and easy checking in and out

Leisure Family

10/10

Exceptional

30 Apr 2025

Margaret

Very good service

Leisure Friends

8/10

Excellent

29 Apr 2025

Thomas

Small comfortable well appointed room. Great sleep

Small but well appointed room was only staying for one night so only needed a place to sleep really as was out of the room for most of the time. Great location clean and comfortable bed only slight draw back tv didn’t work but just connected my iPad.

Business

10/10

Exceptional

25 Apr 2025

Ricky

Perfect hotel for a short stay. Conveniently located 5 minutes walk from Prague Main Station. You can get the AirPort Express bus to and from here. 10 minutes into Old Town. We did everything by walking i.e. old town, lesser town, Charles bridge, Prague castle, Jewish quarter, rotating head. Staff very friendly and nice. Great bathroom, shower and huge tv with YouTube.

Leisure Partner

8/10

Excellent

14 Apr 2025

Anna maria

The Gold bank is rate ‘bronze’

Nice hotel located near main train station.
Rooms too warm and beds/ pillows not so comfy but a nice interior. Breakfast has a good choice . We asked for an iron and had to chase it up 4 hours later and carry the iron and board to the room ourselves

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Erta

The staff were incredibly friendly - there wasn’t a single problem they couldn’t help solve with a smile! Good room and location especially for the price. Overall very positive experience.

10/10

Exceptional

09 Apr 2025

Jordan

A luxury hotel at very affordable prices. Very quiet, comfortable beds, luxurious room, perfect location for either train stations, metro station and also getting into the centre was only a 5 minute walk. Would definitely recommend for anyone staying in Prague

Leisure Friends

8/10

Excellent

04 Apr 2025

Tugce

The cleanliness of the rooms was inadequate. When we first arrived, the bed sheets hadn't been changed, and the toilet was dirty. However, the staff was helpful and moved us to a different room. The next day, after our room was cleaned, we moved back.

Leisure Family

10/10

Exceptional

26 Feb 2025

Casey

Good location. Rooms are smallish but nice. Very clean and staff was very helpful.

Leisure Partner

8/10

Excellent

31 Jan 2025

Stephanie

This hotel was in the perfect location in Prague. It is about an 8-minute walk to Old Town which is where all the restaurants, bars, train station and historical landmarks are. The rooms were nice and clean. Check in was fast and easy, they had good Wi-Fi, I felt safe walking around the area even late at night, friendly staff. I even had the misfortune of having my luggage lost and told front desk if they could notify me when my luggage to arrives. They went as far as leaving my luggage in my room which was the highlight of my day.

The only reason I do not give this hotel 5 stars is because of the art and cleaning service. I have read reviews about the art being cringy or weird and they were right. When you walk into the hotel, it looks upscale but when you go up and see the photos of a random woman with gold and black splattered paint on her face, it cheapens the overall aesthetic of the hotel. It is not a painting it's just a photo. I had some water bottles piled up on the fridge hoping staff would throw away when they came to clean, and the cleaning service came into my room and cleaned but did not throw away the bottles until 2 days later.

Other than that, I still wouldn't mind staying here because it is in the perfect location for a good price.

Leisure Partner

6/10

Pleasant

11 Jan 2025

Verified traveler

Good central hotel

Stayed from Jan 6th to 11th. Hotel was beautifully decorated, room was warm and cozy. My double bed however was two singles pushed together and 2 single duvets! Bathroom smelt of sewage and I reported this but it never got resolved. Check in was not very welcoming and lacking in general friendliness. Requested a room with a bath as the description noted bath or shower and was told shower was my only option! Overall it was good value for money for the hotel condition just lacking a bit of friendly customer service

Self

10/10

Exceptional

09 Jan 2025

Iva

nice, clean, good location, good breakfast

8/10

Excellent

29 Dec 2024

Eleanor

Lovely hotel and convenient for getting around the city

Leisure Partner

10/10

Exceptional

02 Dec 2024

Carolyn

Excellent location

Very nice hotel in the perfect location close to the train station as well as a tram stop.

Partner

10/10

Exceptional

01 Dec 2024

Charmaine

Great atmosphere and great people! Thank you very much

Leisure Self

6/10

Pleasant

24 Nov 2024

Sandeep

The rooms we got, had no windows at all, so felt like we were in jail. Very uncomfortable and felt like we couldn't breath. And the starff didnt tell us we had options to pick between rooms with or without the windows.

Leisure Family

8/10

Excellent

05 Nov 2024

storm

4 star review purely based on the fact there was no hot water on the 2nd night of our 2 night stay. Everything else was fantastic!

Leisure Family

6/10

Pleasant

04 Nov 2024

Arnold

Check in was difficult and room was very average.

Business_and_leisure Partner

6/10

Pleasant

04 Nov 2024

Arnold

The check in process was time consuming and difficult. The room was fine but very average considering we chose the best room of their options.

Business Partner

10/10

Exceptional

30 Oct 2024

Youngsin

Super clean rooms and friendly staff, very convenient and close to bus station and train station

Leisure Friends

10/10

Exceptional

27 Oct 2024

Mehrdad

I had a nice time staying at the Gold Bank Hotel. Staffs were welcoming and helpful, room was clean, modern and reasonably equipped. Breakfast was good with a lot of choices. 5 mins walk from Prague central station which can be used to access to the airport or neighbouring capital cities by bus or train respectively.
Also within a walkable distance to Prague major tourist attractions.

Leisure Self

10/10

Exceptional

26 Oct 2024

Chris

Stay at Gold Bank

Excellent service

2/10

Poor

15 Oct 2024

Ara

Terrible Hotel

The service was really bad and nothing like they say. You only can choose one day for a free room service, the mattress was very uncomfortable (made my back hurt) and when we asked them to change it/the room they couldn’t do anything. We asked for an extra pillow and that took them 2 days to give one to us. Not even mentioning there was a false fire alarm and no electricity for half a day during our stat. Generally, very disappointed in the service and the hotel. The staff was really good at apologizing for the inconveniences but clearly had no intention of helping/fixing stuff for you.

10/10

Exceptional

05 Oct 2024

John

Nice clean rooms

10/10

Exceptional

02 Oct 2024

David

The location of the hotel is amazing.
The staff was very helpful and kind.

Unfortunately the mini-bar in my room was empty. And the bathroom lacked basic toiletries.
9/10.

Self

8/10

Excellent

26 Sep 2024

Robert

The paintings in the hallways gave me nightmares.

10/10

Exceptional

23 Sep 2024

Jason

Easy check in. Clean, new room.
Good ac.

Leisure Self

8/10

Excellent

17 Sep 2024

Heather

We enjoyed our stay, the staff were lovely, the breakfast was okay, our only complaint is the safe side not work, otherwise all was well.

Leisure Family

8/10

Excellent

15 Sep 2024

Lisa

Hotel very smart, clean and tidy. Good location, easy walking distance from the train station and into the central tourist areas.
Rooms not ready when we went to check in even though after 3pm. Only took around 10 mins though.
The “bar” is a real let down. Went with a friend and we didn’t want late nights out but quite like a glass of wine or something after we get in. One day they didn’t have cold white wine, later no white wine left so we had red wine (one was in the fridge), second night no wine at all. Staff had to hand wash the glasses behind the bar before pouring us a drink. Staff also seemed quite unsure about drinks - what was available, whether wine should be chilled or not. Only seats are in the big reception area - no music, no atmosphere.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2024

Clara Ka Po

A stylish hotel at a convenient location to major sightseeing spots
Room is big, clean and quiet
Definitely recommend it to travellers to Prague

Leisure Family

8/10

Excellent

07 Sep 2024

Gary

The Gold Bank is an easy walk through the park from the main station - 5-7 minutes. The neighbourhood seemed safe and quiet and the transit system was always close at hand. The hotel is clean and comfortable and the service was excellent

Leisure Partner

4/10

Poor

26 Aug 2024

Verified traveler

The hotel property itself is clean and nice. Sadly, the staff are among the most cold and unfriendly I have ever encountered in my life. On top of that, after a night out in the city we returned around midnight and our hotel room wouldn’t open. We waited in the lobby for 90 minutes until 130am and when they finally opened it they said it was our fault for leaving a towel on the door, which there is NO WAY we did. It’s a very bizarre vibe with a scary staff and we recommend elsewhere.

Partner

6/10

Pleasant

14 Aug 2024

Andres

TV problems

Everyone was nice but TV didn’t work.
We asked for help …nice and friendly BUT the issue was never done. No one said nothing … no TV during our 4 days stay.

Friends_and_family Family

10/10

Exceptional

03 Aug 2024

Luis

Great location, modern and clean. Super close and walkable distance from central station and old town.

Friends_and_family Family

4/10

Poor

02 Aug 2024

Ariela

I recently stayed at this hotel and had a mixed experience. While the rooms are small, they are generally good for a short stay. The breakfast offered is decent and the location is undeniably great, with easy access to local attractions. The staff at the front desk were very polite, which we appreciated.

However, we encountered a troubling incident that overshadowed our stay. After our first night, we were closing the curtains and a bottle of lubricant fell out from behind them. This was not only unexpected but also very concerning, as it suggests the rooms are not being thoroughly cleaned. We reported this to the front desk, and they assured us that the manager would be notified the next morning. Unfortunately, we never heard back from anyone, which left us feeling dismissed and uncomfortable.

Given this experience, we would not choose to stay here again. There are plenty of other hotels in the area that likely offer a cleaner and more responsive environment.

Leisure Family

10/10

Exceptional

14 Jul 2024

Krista

Loved this place and great location!

Friends_and_family Family

8/10

Excellent

06 Jul 2024

Siobhan

Nice quiet hotel just a few blocks from the main train station. Very clean hotel , friendly staff with excellent breakfast for €10 per night. Air conditioner was not working fully but still fairly cool in room

Leisure Family

8/10

Excellent

05 Jul 2024

Connie

Great location, just minutes walk from The Central Train Station. Breakfast was good with varieties (bonus: honey and honey packages). Shower was strong and the rain shower was soothing. Staff were pleasant and helpful.

Leisure Partner