Name: Intercity Paulista
Address: Rua Haddock Lobo, 294, 294, São Paulo, 01414-000, BR

8/10

Excellent

13 Apr 2026

Alexander

Breakfast and catering staff amazing. Hard working and keeping the buffet spotless and on top supplies

Partner

8/10

Excellent

28 Feb 2026

Jonas

Friendly staff, clean room, great breakfast, perfect location

Self

10/10

Exceptional

18 Feb 2026

Janis

Room was clean and with great view. Great location to get around the city. Breakfast was ok, preferred to go out for breakfast. But fruits got my attention and fresh juice. Loved the stay, will most likely stay again next time.

Partner

6/10

Pleasant

17 Feb 2026

Tsunglin James

Room is very clean and well designed, location is perfect. Just the internet is on and off, so It’s hard to do work for business travel work. Although room service food doesn’t taste good, the breakfast is still awesome.

Business

2/10

Poor

19 Jan 2026

Jamie

This was the 2nd time staying at this property. Both times the Air Conditioning system did not work. The first room I had on this trip also had plumping issues. I moved to a 2nd room, and air conditioning still not working. Gave them another chance this 2nd time and was unbearable. Front Desk staff lied to guests saying the system was working when it clearly was not. Rooms were at 30 C.

I finally checked out after one night and went to another hotel with working Air Conditioning. Spoke to a manager before I left, asking for a refund, that he promised he would deliver, and after 1 week, still no refund. Avoid this property

Self

4/10

Poor

01 Jul 2025

Krzysztof

No Internet

The hotel is very simple. Unfortunately the heating system did not work in my room. Also the internet did not work in the room.

Business

10/10

Exceptional

13 May 2025

Joao

everything within expectations

Leisure Partner

8/10

Excellent

25 Apr 2025

Ryan

Always a safe choice.

Leisure Self

6/10

Pleasant

11 Oct 2024

Paulo

Needs improvement!

The customer service at this hotel is poor: the young folks at the front desk seem they don't have the training or skills to deal with people; I asked for 1-hr tolerance for my check-out and they gave me 12 minutes. Also do not get a room near the chambermaids closets: they meet every morning by your door and you hear the entire conversation.

Business

6/10

Pleasant

20 Jun 2024

Poulette

The hotel was in construction so the room was cold and empty, the bathroom didn’t have the treats the photos offer, the front desk staff weren’t helpful. The interred was very slow!

Leisure Partner

4/10

Poor

16 Jun 2024

Kresimir

Hands down the worst hotel stay in my life!

I had a really bad experience with the hotel. Apparently the hotel has been renovated but I wasn’t provided that piece of information when I made a booking nor at any time untill I checked in the hotel. Therefore I had to endure a constant noise from the work. On top of that my room was close to the elevators and for some reason I was able to hear thumps coming from the wall every single time the elevators were moving. It was cold in Sao Paulo but the heating system in the hotel was not working. My room was like a fridge! The front desk told me that they could not do anything about it. So I had to be in my coat, hat and gloves while in the room. My fingers were blue. The key fob for the elevator did not work for my floor so every single time I had to come back to the hotel I had to ask someone from the reception to come to the elevator and tap their fob in order for me to reach my floor&room. And when I say ask….. NOBODY and I mean not a single person speaks English so the only way to communicate is with hand gestures and google translate.

Self

6/10

Pleasant

03 Jun 2024

Leonardo

Rooms are old and need to be redone. However, they are spacious and the furniture is acceptable. The bathroom smelled like sewage and the toilet kept water running 24/7: bad for the environment, bad for the constant noise of water running. There’s construction work being done in the hotel and it starts at 8 am and goes on all afternoon, make sure you’re out of the room if you intend to stay here. People and their kids were loud in the common and elevator areas, which is not necessarily the hotel’s fault, but impacted my ability to sleep in their property. Breakfast is GREAT!

Business_and_leisure Self

8/10

Excellent

20 May 2024

Manshan

Great location and comfortable stay.

Great locations - close to Ave Paulista, shops and restaurants -- but not \"on\" the avenue so it's less noisy. The staff are friendly and helpful. It is an older facility but they at least keep it up to date as much as they can. The swimming pool is actually more a hot/warm tub.

Friends_and_family Friends

4/10

Poor

10 Apr 2024

Verified traveler

Cuarto en malas condiciones de mantenimiento. El baño con manchas de humedas u/o hongos

Business

2/10

Poor

27 Feb 2024

Gabriel

Stay away…

At check in the front desk told me due to holidays they did not have cleaning staff so didnt have a room with a queen bed. Gave me instead a room with a twin bed. Said the price was the same. Then throughout the entire stay, the air conditioner of the hotel was not working. I was in two different rooms and apparently the front desk said they were having problems with the AC. In 5 days, it was never fixed. In the middle of summer… staff does not care, didnt even apologize for the problems. Stay away.

Business

8/10

Excellent

23 Feb 2024

Alexander

Great location

6/10

Pleasant

21 Jan 2024

Daniel

Expensive and not-to-standard.

Location was perfect, just a few meters away from avenida paulista. Although the room and bathroom were spacious and clean, my stay was frustrated due to the lack of air-conditioning. I was hoping to have a comfortable night and got a too hot room for any sleep. When we complained to the reception saying the entrance of the hotel was cooler than our room, staff laughed at our face and said this wouldn't be possible. Following day, after a technician confirmed our ar conditioner was broken, manager called to our room and offer an upgrade. Ar conditioning in this room as better but still not cooling enough for the hot São Paulo weather. Despite having extra amenities in this upgraded room, it was clearly not clean enough and bathtub outside had water (probably from the rain) with mosquitos.

Partner

2/10

Poor

07 Dec 2023

Monica

Terrible

We did had a bad experience at this Hotel.

Check in - No early check, as the room was available at 4 pm, which would be a problem, except that when they gave us the room at 4, it wasn’t entirely clean (housekeeping was still cleaning the room while we waited outside the door) and the floor was wet.

The hotel has a construction crew working. You can hear them working.

The air conditioning was not working, so to warm the room a little (it was really cold inside the room), we were instructed to turn off of the control panel.

We had no shampoo for 2 days, almost three. They do not give the little bottles, which actually a good thing for the planet, except that they just didn’t replenish the bottle that they had. I asked for shampoo early in the morning when I noticed it was empty (while I showered), but they didn’t replenish it that day. I asked for it again at night, and they told me it was late, so they would do it at 8am the next day. The next day I had to call them again at 10am because nothing happened. They replenished that in the afternoon.

The shower had an issue. The hot water would turn to cold water after 2 minutes, and then changed again to scalding water. This would repeat itself every 30 seconds after that, in a cycle. When we asked to change rooms, they told us that it was not possible.

The bathroom doesn’t have an air vent. So we really on the room general venting system. Not really that much of an issue but was unexpected but a high end hotel.

Partner

10/10

Exceptional

28 Oct 2023

Omar

Great breakfast buffet

Business Partner

10/10

Exceptional

05 Oct 2023

ERNESTO

.

10/10

Exceptional

23 Jul 2023

ERNESTO

Great location

Leisure

4/10

Poor

05 Jul 2023

Victor

The rooms have “No HEAT” all they offer you is another blanket.. I froze … never again in the winter

10/10

Exceptional

19 Jun 2023

ERNESTO

Perfect location
Some of the rooms are in need of updating,they remain clean
The hotel is currently rehabbing it's room I haven't seen those yet

Leisure Partner

10/10

Exceptional

02 Aug 2022

ERNESTO

O

10/10

Exceptional

21 Jun 2022

ERNESTO

.

Leisure Partner

8/10

Excellent

10 Jan 2022

SIDNEY

Excelente estadia. Funcionários atenciosos, limpeza perfeita, ótima localização, café da manhã bem servido e muito bom. Por incrível que pareça, o que não deve ser surpresa para muita gente, o único ponto negativo foram alguns hóspedes. No nosso andar, muito barulho, portas batendo, pessoas discutindo, crianças gritando, sujeira no corredor.

Friends_and_family Family

10/10

Exceptional

15 Dec 2021

Aldemir

Segunda vez e quero retornar
Esse hotel é muito bem localizado e super confortável

Partner

10/10

Exceptional

06 Sep 2021

volkmar

The bathroom

Leisure Partner

8/10

Excellent

07 Jun 2021

Verified traveler

It’s a good affordable hotel… close to Avenida paulista and close to a lot of restaurants and shops…

Leisure Self

2/10

Poor

22 May 2021

Verified traveler

Horrible service. Avoid at all costs.

Business Self

6/10

Pleasant

08 May 2021

Verified traveler

The room cleaning service is only provided every other day (once in 2 days) and you need to use the towels for two days. The location is great and easy to access the main street of SP.

Leisure Self

6/10

Pleasant

17 Apr 2021

Verified traveler

.

Leisure Self

10/10

Exceptional

01 Apr 2021

ALDEMIR

Perfect place

Great hotel , amazing hospitality and 1 block to Avenida Paulista.

Friends_and_family Family

8/10

Excellent

29 Mar 2021

Verified traveler

Great customer service, practical and convenient, hotel well located,

Friends_and_family Friends

10/10

Exceptional

14 Sep 2020

Karina

Great Hotel

Excelente service.The room was very clean and the bed very confortable.
The employees were very professional. Bruno that works in the Hotel Lobby delivered a great service and always he made me feel welcome. Great service!

Self

6/10

Pleasant

12 Sep 2020

James

The pictures are deceiving. The rooms are much smaller than what it looks like in the pictures. They use an ultra-wide angle lens to get this effect.

Leisure Self

8/10

Excellent

28 Feb 2020

Ryan

Decent place in good area. Nothing fancy but it’s reliable. Friendly service throughout.

Self

10/10

Exceptional

16 Dec 2019

Ronald

GREAT PLACE!!!

I was able to check in when the room was ready, even if its before normal check in time. The breakfast is always so good with great food and always fresh fruits.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2019

Verified traveler

Flexible and accommodating staff and great location

8/10

Excellent

11 Oct 2019

Ms J

does the job

Centrally located off Paulista, clean, comfortable and reasonably-priced.

Business

6/10

Pleasant

01 Oct 2019

Alejandro

I chose this hotel due to its location, staff and the photos online were fantastic. However the only accurate part of the listing in Expedia was the location and staff.
Upon arriving I was given my room right away which is à definite plus after a long travel day. They also were very accommodating with my requests. The staff overall were friendly and professional.
The sad part was the actual room. It was quite a disappointment. It’s very outdated and did not compare to the images on Expedia. Outlets for charging phone were nowhere convenient. Had to pull the night stand to be able to charge my phone but he bed. It’s these little things that matter that make an experience stand out. The room itself was quite small for a premium Queen bedroom. It was not spacious at all and felt quite claustrophobic. The pool once again very outdated and not a comfortable area to just relax and lounge.
Overall the hotel was ok. Not worth the price.

Friends_and_family Family

10/10

Exceptional

25 Sep 2019

Verified traveler

The customer service was very good as the staff was very helpful to address all of my needs. While the breakfast was good, the variety of food options could have been better.

Leisure Self

10/10

Exceptional

17 Aug 2019

Malik

Amazing

Good

Partner

10/10

Exceptional

07 Aug 2019

Verified traveler

HhhhhhhhhhhhhhhhhhhhhhhhhhhhhjjoFhhdgfxfhffghdhkfxhgfhb

Leisure Self

10/10

Exceptional

23 Jul 2019

Raphael

Melia

The location is excellent. Walking distance to Avenida Paulista and several restaurants and bars including the best bakery in town

Partner

8/10

Excellent

22 Jul 2019

Verified traveler

I enjoyed the location of this hotel. It was nice that it was located close to Avenida Paulista, the metro and Bella Paulista. The rooms were great size and offered great amenities. My only concern is the layout of the bathroom, sometimes it was difficult for two people to maneuver in there because of the position of the bidet. Also, the shower temperature was not very hot. Other than that, great hotel!

Leisure Friends

10/10

Exceptional

23 Jun 2019

Verified traveler

The staff was amazing and the location was convenient and near many great restaurants and bars. The staff really went above and beyond to make us feel welcome. Highly recommend staying here!

Leisure Friends

2/10

Poor

25 Mar 2019

Verified traveler

Terrrible service and even worse internet

Internet connectivity was atrocious. Staff continued to tell me to wait and it would get better. Staff did not return service requests. Would never go back/

8/10

Excellent

07 Feb 2019

Verified traveler

Paulista Ave

Pricey for not much to offer. Overpriced. Awesome location.

Partner

8/10

Excellent

23 Dec 2018

ETIENNE

I had good time and well rested.

My stay was good and peace full, I visited Rio Dejaneiro and I came back no problem and the hotel workers were really very professional .

Family

6/10

Pleasant

13 Dec 2018

Verified traveler

A nice basic hotel

well located, nice reception and great breakfast menu.
More could be done to improve the outdated gym. There is a microscopic pool that should not impliy this is a hotel with pool - it only offers some kind of Jacuzzi tub where not even a child could swim. Room furniture is nice although basic.

10/10

Exceptional

10 Dec 2018

J.

Excellent location. Fantastic breakfast. Fantastic service from staff.

8/10

Excellent

22 Nov 2018

Nicholas

Great location! Decent room and good breakfast. I would stay here again. Great value. And they comped our late night minibar binge.

Partner

6/10

Pleasant

01 Nov 2018

Verified traveler

Staff is excellent... everything is not. Room smelled moldy and definitely had a ventilation issue - as everytime we entered the room, you could feel it was muggy and

10/10

Exceptional

22 Oct 2018

Jhon

great value for money and super room size

this is one of my favourites hotels. great location, great room size and love the shower here, the staff is super friendly.

8/10

Excellent

19 Aug 2018

Verified traveler

Excelente location, breakfeast is normal and nice hotel staff

10/10

Exceptional

03 Aug 2018

Verified traveler

central. All you need for a business trip. Has a gym, small pool, nice restauarant. Friendly staff.

6/10

Pleasant

31 Jul 2018

Robby

I paid extra and was expecting to get a little more than this. The reservation said that I was going to get a room with a view, there was absolutely no view. My window looked out to an apartment building and it was really close to the hotel so it was a little uncomfortable to have the window open because you felt like anyone could see in. There was an enormous amount of surprise charges. I had to pay a $500 deposit on the room which I thought was astronomical. Furthermore, when I was leaving I got charged extra charges as well. I have no idea why. The room was small and I probably won't be staying there again.

10/10

Exceptional

24 Jul 2018

Sebastian

Really good hotel in excellent location. Thr rooms are clean, new and very quiet indeed. Being very close to Avenida Paulista you have a wide variety of restaurants and bars close by. The area seems secure as well.

2/10

Poor

11 Jul 2018

Verified traveler

Fraud and duplicate charges

Need to make people aware of the scam this hotel performs. They marked my Hotelscom reservation as complete and duplicate charged me for the same room and it was a slightly different amount from the Hotelscom amount. Credit card company is unable to contest the charge as they say since I stay there the hotel has proof of my stay and Hotelscom has responded saying that it is non-refundable and that I completed the stay. Now I ended up being duplicate charged for the same stay.

Friends

10/10

Exceptional

05 May 2018

Verified traveler

Friendly and very attentive and excellent location. Room was comfortable and very clean. Only one detail, drain smell from bathroom, especially at night despite the room being spotless.

6/10

Pleasant

15 Mar 2018

Verified traveler

Nice business hotel but hot water was not working. The breakfast is basic, only one coffee machine working, had to stand in line to get a cup of coffee

6/10

Pleasant

11 Mar 2018

Verified traveler

It’s ok for the price and location

The hotel is clean. Room service is good. Buffet is great. Front desk service is slow. I tried to go to the bar downstairs with my iPad and get a drink and they told me I couldn’t sit at the bar, instead a table. The bathrooms are small but the shower is very nice. Bed is descent. Business table in room is the worst. Can’t even see the tv from it if you want to. Overall a 3.5/5 stars from me.

10/10

Exceptional

21 Feb 2018

Kevin

Nice hotel close to Paulista

Nice hotel very close to Paulista but without a lot of noise. Close to bakery's, restaurants, bar, shopping. I would definitely stay here again.

10/10

Exceptional

26 Dec 2017

Joseph

Perfect stay.

We loved our stay! Perfect location, close to a metro station and easy access to bars and restaurants. The room was clean and very comfortable. The staff was also very nice. I would recommend this place.

Partner

8/10

Excellent

22 Nov 2017

Mark

Comfortable and well located hotel

The hotel is comfortable and well located. Our room on the 14th floor:
- was large, light and well equipped
- with an extremely comfortable king-size bed
- crisp white quality bed linen
- had a great view of SP
- and a large bathroom with large walk-in shower

The hotel is well located. We were able to walk to all the places we wanted to visit and the road the hotel is located feels safe and features a number of small cafes and restaurants. The shops and banks on Paulista Ave are just around the corner.

My only comment (and this is not a complaint or a concern) is that the floor length windows fully opened onto the juliett balcony which only has a lowish level safety rail. Although perfectly safe this was at first a bit disconcerting for someone who is steeped in UK health & safety culture. For this reason is don’t think the room is ideal for children or for someone who doesn’t like heights. The view was great though.

We had a great stay and I have already booked this hotel for my next visit to SP.

10/10

Exceptional

12 Oct 2017

antonio

Clean hotel

Nice stay, very safe.. Only problem was the noise a.c.0

10/10

Exceptional

29 Jun 2017

Humza

Good hotel

Good location access to tourist areas. Nice place to stay in Sao Paulo for short stay to cover everything quickly.

8/10

Excellent

22 Jul 2026

Charlene

Café da manhã precisa de mais variedade

10/10

Exceptional

05 Jul 2026

FRANCIELLE

Lugar privilegiado, bem próximo da avenida paulista e várias opções de bares e restaurantes próximos

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Silvani

Quarto e banheiros limpos, cama e travesseiros confortáveis. Equipe de funcionários muito educada. Café da manhã excelente. Localização perfeita.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Vanessa Cristina

Hotel ok. Localização é o ponto forte. Quarto amplo. Cama e Travesseiros bons. Chuveiro bom. A limpeza e o café da manhã podem melhorar. Pela Localização indico. O restante pra estadia curta vale a pena.

Partner

8/10

Excellent

30 May 2026

Limiro Luiz

Localização é o ponto forte.

Self

10/10

Exceptional

26 May 2026

Maria Eduarda

hotel muito bom e quarto ótimo

Self

10/10

Exceptional

19 May 2026

Janaina

Quarto limpo e café da manhã muito bom.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

ANA R A B

Quarto super confortável e limpo. Equipe maravilhosa e localização excelente.
Único ponto negativo é que não tem cardápio direcionado a vegetarianos. Por exemplo, fui solicitar room service e minha única opção era omelete de legumes. Tinha diversos pratos e lanches, mas nenhum incluía opção vegetariana.

Partner

8/10

Excellent

28 Apr 2026

Rogerio

Hotel bem localizado. Bom café da manhã. Funcionários excelentes.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

FELIPE

Quarto amplo e banheiro espaçoso. Café da manhã ok, nao tem muita variedade mas é bom.

Partner

8/10

Excellent

22 Apr 2026

Rivania

O café da manhã razoável. Bem localizado. Duas quadras da av. Paulista.

Self

8/10

Excellent

05 Apr 2026

GISELE

Era fresco. Restaurantes nos arredores

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Angela

Ficamos no quarto luxo, muito confortável, andar alto, de frente. O hotel é bem localizado. Os atendentes foram bem atenciosos. A piscina, embora coberta, não é aquecida. Essa informação estava errada no site. Mas o local da piscina e da academia é convidativo para relaxar. Tem restaurante no hotel e um espaço bem aprazível para drinks ou para um café sem pressa. Dá para caminhar até a Av Paulista. Tem uma padaria famosa ao lado do hotel, aberta 24 horas. Nas proximidades o comércio é variado, lojas e o Shopping Center 3. Fomos à missa dominical das 11horas na Igreja de São Luiz Gonsaga. O padre cheio de unção, em um ambiente de muita paz. Foi um fim de semana bem tranquilo, para desfrutar da Av. Paulista.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Hudson Luis

quarto limpo e espaçoso, staff excelente, ótimo café da manhã, próximo da Av. Paulista (excelente localização).

Partner

10/10

Exceptional

04 Mar 2026

Cristina

Quartos.muito confortaveis

Friends_and_family Family

8/10

Excellent

02 Mar 2026

PETRUCIO

No geral atendeu as expectativas mas esperava um cafe da manha com mais qualidade.

10/10

Exceptional

01 Mar 2026

Reci

Maravilhosa.

10/10

Exceptional

23 Feb 2026

Rafael

Sim

Self

10/10

Exceptional

16 Feb 2026

hisaka

客室、値段、立地のバランスが良い！

Self

6/10

Pleasant

13 Feb 2026

Walson

Toda estrutura muito velha, hotel sem qualquer atrativo.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Fernando

Ótimo hotel e custo benefício. Muito bem localizado.

Business

8/10

Excellent

28 Jan 2026

MARGARET

o quarto estava de acordo, e a recepção também!

Business

6/10

Pleasant

18 Jan 2026

Adriano

Hotel bem localizado porém com infraestrutura ruim
Café da manhã ruim
Funcionários sem vida

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Ana Letícia

Café da manhã e quarto incrível

4/10

Poor

12 Jan 2026

Francine

Ar condicionado sem manutenção, temperatura mínima de 26 graus, sem aviso prévio no momento da reserva

8/10

Excellent

22 Dec 2025

Michal

CAFÉ DA MANHÃ MUITO BOM
FUNCIONARIOS ATENCIOSOS

Business

6/10

Pleasant

15 Dec 2025

Rogerio

A equipe foi gentil e o café da manhã estava bom, como sempre. No entanto, a conservação do quarto piorou bastante. Está muito caro para o quê oferece.

Partner

6/10

Pleasant

12 Dec 2025

Simone

Quarto bom.
Mas mal cheiro vindo do banheiro.

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Bjoern

Good rooms and breakfast is good to average. However the elevators are very slow and so is the horrible WiFi (sorry this isn't good enough!!!)