Royal Boutique Paulista

Brazil , Sao Paulo
SAO PAULO, Alameda Jaú, 729 - Jardim Paulista
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100 reviews shown

8/10

Excellent

09 Feb 2026

Adeboye

The room was very clean and the staff was always ready to help. Breakfast also had a lot of options

Leisure Friends

8/10

Excellent

30 Nov 2025

Kenji

快適。食事もよかった。
部屋は狭めで、設備は少々古め。

Business Self

8/10

Excellent

29 Sep 2025

George

This was a pleasant hotel with excellent service and excellent breakfast. It's not the intercontinental, but it's also less than half the price. It's feeling a bit old, but it's very clean and bright.

As a business traveler from the US. I found it convenient to Paulista, and there were plenty of eating options nearby.

If walking, plan to do it during the day only. Take a cab or walk in groups at night. This is not a specific problem of the hotel. The whole Paulista area gets seedier and less safe at night. Whether this hotel or a 5* hotel you'll experience the same on these streets at night.

Business Self

8/10

Excellent

23 Sep 2025

Fernando

Its ok

Business

6/10

Pleasant

18 Sep 2025

Well my friend was with me they charged me extra for him, it’s a queen bed and I didn’t know when he’d be there but they charged me . And these folks are very stingy with the towels maybe it’s customary there but that was strange.
And lastly there are 2 international airports with in 40 min of this place you’d think they have some kind of policy for people who get there at 1 am they should be able to check in,
The staff was nice and the one guy who spoke English was a absolute delight he always had a smile

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2025

james

This hotel is really good value located in a beautiful part of the city. Staff was excellent. I left some items behind and they held it for me for almost a week. Definitely going to stay here on my next trip.

Business

4/10

Poor

23 Jun 2025

Terrible experience

The staff was very rude particularly one (Luis) with glasses at the front desk. The room had many ants crawling, we reported to the cleansing staff nothing was done. The washroom toilet had problem with flushing and no air circulation in the hotel room. I wouldn’t recommend this place.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2025

Michele

Great breakfast, bed and shower.

Business Partner

8/10

Excellent

21 Mar 2025

Joseph Debrah

Fantastic hotel!

Business

8/10

Excellent

07 Feb 2025

Rick

Friendly staff, convenient and well kept

8/10

Excellent

15 Nov 2024

Thavindrin

The hotel is in a very good position in relation to Av Paulista. Not too many staff are conversant in English, however they were friendly and polite. Room was very compact with little space to manoeuvre.

Partner

10/10

Exceptional

29 Sep 2024

Valeria

Hotel bem localizado, confortável, café da manhã farto e variado, ótimo chuveiro no quarto.

Business Self

10/10

Exceptional

23 Sep 2024

Fernando

It is in a nice location

Business

10/10

Exceptional

19 Sep 2024

Vivien

the staff was great.

2/10

Poor

06 Sep 2024

Adriana

NO TE HOSPEDES EN ESTE HOTEL, ES COSTOSO Y MALO

Habían arañas en la ducha, incluso cuando fui al baño, se me subió una. La tasa del inodoro no la limpiaron bien y estaba orinada. Le falta aseo, mantenimiento. Desde la habitación se escucha incluso las conversaciones y todo lo que hacen en las otras habitaciones. En la habitación 204 hay olores permanentes de cocina que comienzan desde las 5 AM hasta tarde en la noche. El personal del hotel de la recepción no hablan ingles o español, solo portugués. Y es muy difícil que le entienda. A uno lo que necesita cómo viajero. No lo recomiendo y no me volvería a quedar en ese hotel

Business

2/10

Poor

23 Jul 2024

Benoit

Location is good, hotel is ok. BUT… it is extremely noisy. I travel a lot for work and leisure and I’ve never stayed in a hotel so noisy. The walls are paper thin and you can hear every conversation of everyone on your floor. The door are not soft close and people bang the doors all the time and it feels like they are next to you. The cleaning staff also is screaming and yelling in the hallway and whilst cleaning bedrooms. I’m not a light sleeper at all but it’s literally impossible to fall asleep until everyone on your floor stops talking and making noise, and you wake up with the first people - you can hear everyone’s alarm etc.

Business_and_leisure Self

8/10

Excellent

05 Jul 2024

Robert

Properties well kept, clean and staff are very accommodating. Very walkable to Paulista Avenue. The WiFi was at times not reliable but overall a great place to stay.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Robert

Very nice place. Breakfast is great.

Leisure Partner

8/10

Excellent

24 Mar 2024

Daniel

The rooms need a remodel. The beds are way too hard and firm. Provide better bedside tables. Provide Better soap and shower washing supplies. Upgrade the internet speed. Way too slow.

Leisure Friends

8/10

Excellent

22 Mar 2024

Andrius

It's a good affordable option to stay within a few minute walk from Paulista. Check-in was smooth, I arrived to Sao Paulo early in the morning and I was able to store my bags with the reception desk until my room was ready at 2pm. Lobby area is pretty small, with minimal air conditioning which was a surprise. The gym is very small, jacuzzi tub was not operational, not sure about the sauna. The photos of rooms and facilities on booking sites were a bit misleading in respect to sizes of the rooms, amenities, and lobby. Overall a decent option to stay in a convenient location.

Business Self

2/10

Poor

14 Feb 2024

Verified traveler

There was a pipe burst casing water damge everywhere

6/10

Pleasant

08 Jan 2024

Aida

Everything was old even the make up mirror, the floors, the towels, the hall carpet :(

Leisure Self

6/10

Pleasant

19 Aug 2023

Mario

The Royal Jardins is located in an excellent area in São Paulo. The hotel function s more like an aparthotel. The common areas are fine, including the restaurant. Breakfast was nice, although a bit repetitive. The room was a disappointment: the toilet didn’t function appropriately. The linens and towels looked worn out and feel overused. The have to do a facelift!

Business_and_leisure Self

4/10

Poor

20 Apr 2023

T Carvalho

Not worth at all

Poor quality for the price they ask.

Business

8/10

Excellent

10 Apr 2023

Raquel

The staff were pleasant, location was excellent, and the quality of the room was commensurate with the price. I enjoyed the breakfast buffet. I also appreciate that they facilitated an early check-in.

Cons: I don't know if I needed to request it, but housekeeping did not come to my room during my short visit. Also, I could hear conversations and doors closing in the hallway. It would have been annoying if I spent a lot of time in my room.

Overall, positive experience and I would book again.

Leisure Self

6/10

Pleasant

25 Jul 2022

Ryan

Great location and free breakfast buffet.
Negatives are that the hallway had fresh paint the day we arrived (smelled terribly!) and the staff was initially reluctant to change our room although they eventually did. Also the water went out for half a day, and the cleaning staff wasn’t great - failed to replace our soap and toilet paper, and there was a pee stain on the toilet seat from previous guests.
Would stay elsewhere for this hotels of this price range.

Leisure Partner

10/10

Exceptional

20 Jun 2022

Mark

Excellent staff and location

Excellent hotel in the centre of Sao Paolo. We arrived early after our flight was changed but no issue with an early check-in for a small fee. The staff were very pleasant and courteous. The hotel was very clean and had a good choice at breakfast. I would recommend this hotel and will stay again when i return to Sao Paolo.

Business

10/10

Exceptional

17 Jun 2022

Eoghan

Highly Recommend

Highly recommended hotel. Staff excellent and were very accommodating.

Business

8/10

Excellent

21 Feb 2022

Martin

The bed was confy and the breakfast area was partly in the open air garden. The area was quiet.

Leisure Self

8/10

Excellent

06 Feb 2022

william

Hidden Gem

Excellent staff. Fast check in process. Rooms remodeled nicely. Cold air. Refrigerator in room with bar. Nice electric outlets with adapters built in
Very clean. Breakfast buffet probably won’t appeal to most Americans but was okay

Partner

8/10

Excellent

29 Dec 2021

Renato Augusto

Boa opção com preço razoável.

Boa opção, não é um hotel novo ou moderno, mas é incrivelmente perto de tudo e com valor bastante razoável considerando a localização.

Business

4/10

Poor

06 Sep 2021

Felipe

Hotel velho e com cobrança de taxa escondida

Reservei o hotel pelo Hoteis.com e na reserva dizia que o preço total já inclui todos os impostos e taxas.
Ao fazer o check-in, fui informado que deveria pagar uma taxa de 15% sobre o valor da reserva. Reclamei na hora, mas me pediram para verificar o e-mail de confirmação da reserva e, realmente, no final do e-mail, em letras pequenas, dizia que seria cobrada essa taxa no momento do check-in.
Para que fazer uma cobrança dessa forma, ao meu ver, de maneira desonesta? Por que já não incluem todo o valor no preço total pago no momento da reserva? Dessa forma eu teria certeza de quanto eu teria que pagar, e poderia avaliar melhor se gostaria de efetuar a reserva ou não.
Fora essa taxa escondida que foi cobrada, o hotel, no geral deixou a desejar. As fotos no site são bem diferentes das condições atuais do hotel. É um hotel velho, apesar de, no geral, estar em boas condições. Mas o quarto (pelo menos o que nós ficamos, no 7º andar) não se assemelhava nem um pouco com o das fotos.
As áreas comuns também poderiam passar por uma reforma.
O café da manhã foi mediano. Não tem muitas opções, e muitos itens não são repostos imediatamente quando acabam. As mesas também demoram a serem limpadas.
O ponto mais positivo acredito que seja a localização. Bastante conveniente e próximo de uma estação de metrô.
Enfim, no geral eu avaliaria como uma experiência razoável, mas com certeza não me hospedaria nesse hotel novamente. Por esse preço tem opções bem melhores.

Partner

10/10

Exceptional

17 May 2021

Verified traveler

Amazing hotel and staff

Leisure Partner

8/10

Excellent

18 Feb 2021

Verified traveler

Muy buena ubicación, a una cuadra y media de la Av Paulista, personal muy amable. Lo único que me pareció muy ruidoso el hotel, las puertas de las habitaciones no aislaban bien el sonido y cualquier cosa se escuchaba fuerte

Leisure Family

10/10

Exceptional

24 Nov 2020

David

Great stay! Staff was helpful and it was a great location!

Business

10/10

Exceptional

27 Feb 2020

Verified traveler

Good location with excellent breakfast and front desk good and fest people in there

Friends_and_family Partner

4/10

Poor

27 Dec 2019

Verified traveler

We have booked this room for 68 dollars a night. We had a 10 hours flight from US and went to the hotel to see if we can check in earlier. They have requested a full day charge 68 dollars to check in earlier otherwise we had to wait with 16months old baby at the reception until 2 pm.
We told them that we can’t wait with an infant for 6 hours but we were happy to pay some penalties to check in earlier. But no exception. We had to pay full charge for the room.
Very polite and friendly staff but I don’t think we will ever stay there again.

Friends_and_family Family_with_children

10/10

Exceptional

09 Nov 2019

Verified traveler

Super friendly and accomodating staff! Breakfast tasted great. Rooms were super clean and modern. Definitely would stay here again.

Leisure Self

6/10

Pleasant

18 Sep 2019

Wayne

Clean modern rooms although very small.
Very nice breakfast.
Queen bed is two twin beds pushed together.
Very uncomfortable in the middle naturally.

Friends_and_family Partner

8/10

Excellent

24 Aug 2019

BrandonUSA

Every year I try to stay at this hotel and this time I was a little disappointed. Too noise on upstairs room. For two nights I had lights issue on the room. Service people forgot to add soap on the room on the next day. Overall I still like the hotel staff, always polite and helpful staff.

Business Self

8/10

Excellent

23 Jul 2019

Lance

Decent stay in the heart of SP

This hotel is right off Ave Paulista, but yet in a quieter area. Very short walk to everything you need in SP. Hotel itself is well done and up to date. Bed was fairly comfortable though the \"drivers side\" was pretty worn down. I just slept towards the middle of it. Bathroom is good size. Breakfast was large and plentiful. Good options and helpful staff. Rooms have little fridge but the hotel does not - for leaving cold items with luggage - staff was not at all helpful on that point but otherwise nice as one let me stay longer in the afternoon as I had checked in from a late flight very late at night. I stayed up high which was nice for the views. Fitness room is ok. Jacuzzi and sauna have to be requested so that is a bit of a hassle. Overall good value for the money.

2/10

Poor

08 Jul 2019

Verified traveler

We rental a car and the hotel not like be responsible for the scratches on the car... not show at camera,and insist to told that happen on the street. We park just at hotel. We like make a police report.

Friends_and_family Family

6/10

Pleasant

22 Jun 2019

Verified traveler

Hotel is well located, facilities are ok and staff is helpful. My only comment on the negative side is that my room 201 got noises from other room , a fan from the outside and from the alley. If you are a sensitive sleeper consider this. Otherwise hotel is ok and for the price by the time I booked and location it was good deal.

Business Self

6/10

Pleasant

20 Jun 2019

the room full of dust everywhere, and the internet doesn’t work...

Leisure Family_with_children

8/10

Excellent

04 May 2019

laurence

Trying but not quite there!

The beds and the gym need updating the front desk service is good and mediocre depending who is working!

Friends

6/10

Pleasant

02 May 2019

Verified traveler

Inflexible front desk staff

The front desk clerks were totally inflexible about earlier check ins. Our journey to Sao Paolo was long and exhausting and we arrived at the hotel early. The staff made zero effort to accommodate an earlier check in and simply insisted we wait until check in time at 2pm. The rooms are small and our shower was plugged so water kept overflowing into the main bathroom area. The only great things about this hotel are the location and breakfast.

Partner

4/10

Poor

16 Apr 2019

Ana Paula

The AC stop working during the night and the room, including the bed was full of ants!!
And when I complained to the front desk, I just heard back a “OK” from the staff.

Front desc bad trained
Regular breakfast
Great location

2/10

Poor

17 Jan 2019

Verified traveler

A/C barely works and is limited. Even running constantly, room never cooler than 70°. Queen bed is actually 2 single beds jammed together. Mattress and pillows very hard. Room is very small. Alrgough good breakfast, nothing else about hotel is good. Definitely not a boutique.

Leisure Self

10/10

Exceptional

07 Jan 2019

Ilkgul

Very good!

Very good and safe location. Very nice breakfast!

Friends

8/10

Excellent

06 Jan 2019

Gaston

Great location/ small rooms

Great location! Good service and great breakfast. Rooms are not spacious. I recommend Royal Jardins Boutique Hotel.

Partner

8/10

Excellent

09 Dec 2018

Couple

Location,location,location. 2 blocks from paulista ave. Shopping and excellent dining.
Well trained staff,very heloful espicially tbe young bell hop who helped us with our Uber setup. A very patient and helpful young man

Leisure Family

8/10

Excellent

17 Nov 2018

Daviy

Good location. Close to restaurants and transportation.

10/10

Exceptional

05 Oct 2018

Verified traveler

nice hotel to stay. thanks.I dont know what more to put as I didnt stay here .

8/10

Excellent

31 Aug 2018

Verified traveler

Good attention and service

nice hotel, good location.

8/10

Excellent

19 Aug 2018

John

Small but clean room

Partner

6/10

Pleasant

18 Aug 2018

vito

It's OK.

realistically for the money it's OK.

8/10

Excellent

13 Aug 2018

Alessandro

Comfortable bed, good breakfast and cleanliness. Room is small but good for a short stay.

10/10

Exceptional

19 Feb 2026

Ana

Atendimento sensacional, quarto super limpo e um café delicioso.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Lucas Ramos

O quarto muito limpo e espaçoso, a equipe educada e eficiente. Café da manhã muito bom também.
Ambiente tranquilo, gostei muito.

Business Family

10/10

Exceptional

02 Feb 2026

Alzira

O quarto conforavé e limpo, equipe super atenciosa e prestativa.

10/10

Exceptional

25 Jan 2026

Hugo

Todo

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Ticiana

Foi tudo muito bom! A Limpesa, simpatia dos funcionários, localização. Com certeza ficarei mais vezes.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

fabricio

tudo do bom e do melhor

8/10

Excellent

16 Jan 2026

Ronald

Ótimo café da manhã.

Self

10/10

Exceptional

09 Jan 2026

Mauro Tetsuo

Limpeza e localização

Business Family

10/10

Exceptional

25 Dec 2025

Raissa

Estadia maravilhosa tudo perfeito, com certeza voltarei mais vezes.

Partner

10/10

Exceptional

22 Dec 2025

Sorane

Excelente atendimento, café da manhã ótimo e quarto confortável.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

carlos augusto

Muy pequeña la habitación

Partner

10/10

Exceptional

30 Nov 2025

Kariny

Quarto limpo. Ótima localização e equipe.

Self

4/10

Poor

27 Nov 2025

Maria Raquel

Pessimos custo benefício, hotel ruim pelo o que cobra, barulho de camareiras no corredor desde muito cedo, uma toalha de rosto para um quarto luxo, casal, um sabonete para o quarto, qdo ia tomar banho tinha que pegar o da pia, black-out caindo, cafe da manha sem reposição, me senti numa pensão barata

4/10

Poor

23 Nov 2025

Adriana N

O que era tinha um cheiro horrível q me deu dor de cabeça, parecia produto ou móveis c cheiro forte de óleo queimado ! Não havia mais nenhum outro p trocar

8/10

Excellent

22 Nov 2025

carlos augusto

El aseo del baño , muy regular, falta calidad en el servicio de aseo de la habitación

Business Partner

8/10

Excellent

18 Nov 2025

Maria

a questão foi a categoria do quarto, não entendi bem, fiz para um luxo e me colocaram em um standard.

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Pepe

Todo excelente

10/10

Exceptional

08 Nov 2025

Cristina Maria

Funcionários atenciosos. Café da manhã muito bom. Localização perfeita.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

FELIPE E

Ótimo hotel!

Partner

10/10

Exceptional

03 Nov 2025

MARCIA MAGDA

A equipe foi maravilhosa!!!! o quarto super arrumadinho, limpo! Tudo fantástico.

10/10

Exceptional

26 Oct 2025

LAURA

Equipe muito cordial

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Dulce R

Conhecendo o Hotel Royal há muitos anos, sentimos que está precisando de alguma manutenção (porta do box desregulada) e reforma e, treinamento com os funcionários da governança (esqueceram de colocar as toalhas nos 2 dias, depois da limpeza do quarto). Como tem uma localização muito boa e sempre fez jus à categoria que faz parte, o Royal tem sido nossa escolha de hospedagem na maioria das vezes em São Paulo, por isso, gostaríamos que mantivesse a qualidade ou, até melhorasse. É uma Crítica construtiva…

Partner

10/10

Exceptional

16 Oct 2025

José Élio

Estádia de qualidade

Quarto limpo e café da manhã excelente e variado. O atendimento é de qualidade. Hotel que sustenta o que oferece.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

FERNANDA

Tudo muito bom !!

Self

10/10

Exceptional

07 Oct 2025

Roger

Bem localizado, perto de tudo na paulista

Business

10/10

Exceptional

03 Oct 2025

OLGA

Equipe de funcionários simpática e prestativa. Café da manhã perfeito.

Partner

10/10

Exceptional

29 Sep 2025

Sorane

Hotel excelente. Atendimento ótimo. Boa localização.

Friends_and_family Family

4/10

Poor

24 Sep 2025

Adriana Simone Hada

Decepcionante. Esperava um hotel bem melhor, pois era bem avaliado. Não fiquem no quarto 706, pois o ar condicionado não funciona, não refrigera, o chão estava manchado, quando chegamos não sabia se era sujeira. Quarto é pequeno, escuta tudo do corredor e dos quartos próximos. Bom café da manhã. Excelente localização. Deixam café e pão de queijo na recepção, a tarde.
Eu não voltaria a ficar nesse hotel, talvez se estivesse com preço mais acessível, só pela localização. Internet no quarto era ruim.

Partner

8/10

Excellent

24 Sep 2025

FERNANDA

Quarto limpo , roupas de camas cheirosas

Partner

10/10

Exceptional

22 Sep 2025

MAURO

Excelente hotel! Muito limpo, organizado, quartos com camas confortáveis, toalhas macias. Café da manhã excelente. Funcionários educadíssimos, atenciosos.

10/10

Exceptional

22 Sep 2025

ÉDINA

Hotel organizado, limpo, confortável, funcionários educadíssimos, café da manhã excelente. Quarto pequeno, porém cama confortável, bons travesseiros, toalhas felpudas, limpas e macias. Um excelente hotel!

10/10

Exceptional

17 Sep 2025

JOSÉ

EXCELENTE

Excelente receptividade e atenção em todos os detalhes. Destaque para o café da manhã premium incluso na tarifa da diária e para a localização perfeita.

Self

10/10

Exceptional

17 Sep 2025

Fabricio

Top 4 estrelas

Quartos bem confortáveis, banheiro amplo e com comodidades, SPA, sauna e café da manhã bem completo

Business Family

8/10

Excellent

06 Sep 2025

Rafael

Evite andares baixos

Andares baixos muito barulhentos e com odor de cozinha.

Business

8/10

Excellent

04 Sep 2025

Rafael

Dificuldade no cartão para acesso ao quarto.

Business

8/10

Excellent

24 Aug 2025

sergio

Travesseiro duro. Solicitei por 02 vezes na portaria e não fui atendido

Business

8/10

Excellent

21 Aug 2025

dilson

bom dia! ok, estadia atendeu a expectativa. inconsistência existiram e foram resolvidas prontamente.

Business

6/10

Pleasant

19 Aug 2025

VANESSA C R

Razoável

Razoável. O quarto era inferior às fotos do aplicativo. Pelo mesmo valor, há hotéis melhores na região. Não pretendo voltar.

Business

8/10

Excellent

11 Aug 2025

Vanessa

Bom custo benefício, boa cama e bom chuveiro. Café da manhã e local excelente.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Fabricio

Suite impecável, atendimento e café da manhã excelente!

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

ROGERIO PAULO

O hotel tem um ótima localização, café da manhã excelente. Funcionários simpáticos.
O quarto com mobília simples, bem limpo, roupa de cama também limpas, único porém que o colchão não é confortável, mole e antigo, e os travesseiros duros. Precisam melhorar esse quesito.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Gláucia

Ótimo custo benefício

Cama grande e muito confortável. Banheiro grande e bem limpinho.

Business

8/10

Excellent

29 Jun 2025

Guilherme

Acustica do

Acustica dos quartos é horrivel. Da para escutar o vizinho do lado tomando banho, batendo porta, conversando no corredor. Foram 2 noites horríveis para dormir. Do mais o hotel é bom.

Partner