Name: InterContinental Sao Paulo
Address: Alameda Santos 1123, São Paulo, 01419001, BR

InterContinental Sao Paulo

Sao Paulo · Brazil

100 reviews shown

10/10

Exceptional

12 Jun 2026

James

All was great

Partner

10/10

Exceptional

11 Jun 2026

Thang

Great hotel, service and location! We will be back

10/10

Exceptional

29 May 2026

Luis

Friends

10/10

Exceptional

27 May 2026

Camilla

Overall stellar location, staff was absolutely delightful. Older property but clean and well maintained. Would absolutely stay again!

Self

10/10

Exceptional

08 May 2026

Josue

Muito bom

4/10

Poor

04 May 2026

Xiaoqing

The hotel facilities are outdated. The pavement tiles at the hotel front main entrance are cracked. The bathroom vanity still has an 1980s-style design. The price does not match the condition of the facilities.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Fahim

Clean room

10/10

Exceptional

02 May 2026

Husam

Wonderful staff

Self

10/10

Exceptional

30 Apr 2026

Amit

Great experience, food and service

Friends_and_family Family

4/10

Poor

16 Apr 2026

Camila

Muito ruim a parte de feedback do hotel quanto a itens esquecidos . Esqueci 1 lingual no banheiro, liguei 4 vezes e nada de retorno . Um hotel desse porte com tanto protocolo acaba esquecendo que tudo importa para quem se hospeda , do início ao fim . Toda experiência positiva se acaba quando não existe a parte do. Check out feita de forma eficaz .

Self

8/10

Excellent

05 Apr 2026

Amit

The facility is old

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Jarreth

Clean room

Self

8/10

Excellent

01 Apr 2026

Bilal

Central and convenirnt location and spacious room

Partner

10/10

Exceptional

24 Mar 2026

Francis

The property is in a nice location handy for Paulista, with plently of restaurants and cafes around the area. The property would benefit from a general refit. We had access to the lounge which was excellent and the staff more than helpful.

Partner

10/10

Exceptional

10 Mar 2026

Volodymyr

Walkable to Main Street, very great experience.

Partner

10/10

Exceptional

21 Feb 2026

Ezra

Everything was fantastic here! Multilingual staff and accommodating services fitting of the InterContinental brand! They didn't have an ice machine however they did provide via the downstairs bar. I highly recommend this location.

Self

10/10

Exceptional

15 Feb 2026

Bernardo

Very impressive facility. Love it

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2026

Ademir

Excelentes acomodações, tudo funcionando e limpo. O café da manhã é algo que precisa ser mencionado e elogiado, fartura na quantidade e qualidade dos itens oferecidos. O atendimento dos garçons também deve ser destacado, Raimundo nos atendeu de forma cordial, intencional e rápida. Aos domingos, uma igreja presbiteriana funciona no local, o que é ótimo pra quem está em trânsito aos domingos.

Partner

10/10

Exceptional

21 Jan 2026

Michael

Nice room, good location, good breakfast

Partner

10/10

Exceptional

14 Jan 2026

Barry

Although the property could use some sprucing up in areas, this is an efficient and well functioning hotel. The location was ideal for us--quiet and a block off the beaten path, giving us lots of walkable options. Good brrakfast choices and plenty of fresh, healthful food items.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Bruna S.

We had an excellent stay Ina great room

Leisure Family

8/10

Excellent

29 Dec 2025

Irfan

All ok . A bit tired but service and food was good

Leisure Partner

4/10

Poor

23 Nov 2025

Ilana V

The carpet of the hotel was durty, the price is very high for the comfort of the hotel. The pool isn’t at a good position and there was no one at the bar. The gym is not of the hotel, many equipments for a small place.
The furniture of the room is old and ugly.

Partner

10/10

Exceptional

19 Nov 2025

Miguel N

Excellent staff very friendly and competent.

10/10

Exceptional

18 Nov 2025

Kevin

Great location. Staff was wonderful. The club lounge is a fantastic option. I would stay here again when I go back to Sao Paulo next time. I stayed 8 days and felt great and safe the entire time. Thank you all!

Business Self

10/10

Exceptional

02 Nov 2025

Babak

Our experience was amazing, facility, the hotel, the satff, the location everything was amazingly wonderful, clean, safe, beautiful, great location and staff are amazing. At the reception desk and checkin, Angélio and also Alejandro and Renata at the Intercontinental club, they were amazing

Business_and_leisure Family

8/10

Excellent

01 Nov 2025

Eric

very clean and easy - great staff - hotel could use a remodel - but very happy

6/10

Pleasant

22 Oct 2025

John PAUL

Not you typical IGH hotel, just what you need nothing else. But good

8/10

Excellent

17 Oct 2025

Giuliano

Yes

Business

10/10

Exceptional

11 Oct 2025

Olufemi

Fantastic and helpful staff. Room service staff was fantastic. Marcello and his colleagues at the bar were great snd front desk staff are fantastic.

Business Self

4/10

Poor

30 Aug 2025

Alejo

Very unkept hotel. Extremely expensive for the value. Avoid.

Business

6/10

Pleasant

06 Aug 2025

Hector

Nice lobby and bar. The room was in poor condition . Hot water did not work. The carpet was dirty, old and stained

6/10

Pleasant

01 Aug 2025

Pratik

Avoid if you're staying for business purposes

The internet was very slow, being in the CBD, staying for business purposes it was quite inconvenient of not being able to take calls as the internet was patchy.

Location is good, lots of restaurants closeby.

Business

10/10

Exceptional

30 Jul 2025

Clay Steven

Great staff, good location, safe

Business

10/10

Exceptional

02 Jul 2025

Sean

Nice spacious room and great staff

8/10

Excellent

16 May 2025

Verified traveler

Well located place in need of a TLC.

This hotel offers a peaceful retreat despite its central location near convenient amenities. The tranquil atmosphere allows for a restful stay, perfect for business or leisure travelers. Its prime location provides easy access to dining, shopping, and business districts. While the hotel boasts these advantages, some thoughtful renovations would greatly enhance the guest experience. A revitalization of the property would truly elevate its potential.

Business

8/10

Excellent

30 Apr 2025

Rajendra Pratap

Helpful staff

10/10

Exceptional

05 Apr 2025

Marina

The room was very comfortable

Business

6/10

Pleasant

04 Mar 2025

celio augusto

pessimo

hotel precisa de reforma e modernizacao urgente. sem condicoes. carpe do quarto e corredor pessimo. sujo, fedido e feio. atendimento deixou a desejar. nao sabem ou nao querem agradar cliente. nao volto mais

Partner

10/10

Exceptional

27 Dec 2024

Carlos

Great place and location

10/10

Exceptional

12 Dec 2024

Carlos

I have been staying at this hotel for three visits now....such great place and convinent located

Leisure Self

4/10

Poor

09 Dec 2024

Pedro

The people were very nice and accommodating but when I had a change of plans managemen was more interested in keeping the money for one more night than keeping a customer for the future. Disappointing.

Business_and_leisure Self

10/10

Exceptional

12 Nov 2024

Natalie

Love the Hotel. Great location, safe with amazing shopping within walking distance. Staff is friendly and professional. Hotel also has great gym.

Business Self

10/10

Exceptional

07 Nov 2024

Ximena

Amazing stuff and really helpful

8/10

Excellent

03 Oct 2024

Natalie

Hotel is located in a great area, very safe a really great variety of restaurants and shops within walking distance. Staff was very professional and attentive. The property could use some renovations.

Business Self

10/10

Exceptional

01 Oct 2024

Jeremy

Leisure Family

10/10

Exceptional

29 Aug 2024

Byron

Nice spot to stay in central SP. Marcelo was very hospitable behind the bar. I’ll come back.

6/10

Pleasant

27 Jun 2024

Amram

A very old hotel, rooms and furniture are in bad shape.

Electrical sockets are probably from the early 2000’s

Service was awful.

Business_and_leisure Self

8/10

Excellent

12 Jun 2024

Chunhua

Staff are very helpful, this hotel is clean and thoughtful to provide detail service. Only the wifi connection is not very fast.

Business Partner

6/10

Pleasant

04 Mar 2024

Paulo R I

Deixou de ser um 5 estrelas

Sou cliente do Hotel há muitos anos, já me hospedei dezenas de vezes. Entretanto, assim como nesta última estada, pude constatar o declínio das condições e instalações do hotel que vem perdendo o padrão de qualidade que me fez frequentá-lo. O atendimento prestado pelos funcionários é muito bom, inclusive dando razão às minhas observações quanto ao declínio da qualidade do hote, seja nas instalações, mobilíário, café da manhã, etc. embora os preços das diárias não tenham diminuido

Friends_and_family Family

10/10

Exceptional

27 Jan 2024

Verified traveler

Great stay

Great place and great service. Location was very convenient.

Business

10/10

Exceptional

02 Oct 2023

Franklin

Great place to stay in the downtown of Sao Paolo

Business_and_leisure Family

8/10

Excellent

23 Sep 2023

Fidel

Great service and location. Staff was great. Very small pool. A bit of wear on carpets.

Overall, I would stay there again.

Leisure Self

10/10

Exceptional

13 Apr 2023

Barbara C.

The staff was amazing! Breakfast was great! I was there to celebrate my birthday and once they discovered it they sent me a cake. Very kind!

Leisure Friends

8/10

Excellent

15 Sep 2022

Susan

The front desk staff, the concierge, the cleaning and breakfast staff were all friendly, helpful and professional. They made the stay very enjoyable. The room, however, had some issues. The carpeting in front of the bathroom was wet the entire time (5 days) we were there, and the carpeting was dirty which was an issue for me when you have small children crawling around.

Leisure Family_with_children

6/10

Pleasant

26 Apr 2022

Maureen

Unfortunately the service was overshadowed by my mothers watch going missing and my fathers shoe bag went missing on 2 separate occasions in their room. We notified front receptionist and they said they would look into the matter. We didn’t get any feedback after that. It’s not a good look on your staff that cleans the rooms and I would look into the matter. We are definitely not the first. This you must know has happened.

Leisure Family

10/10

Exceptional

25 Mar 2022

laura

Great

Business

10/10

Exceptional

20 Feb 2022

Harris

Amazing

Business Self

6/10

Pleasant

03 Feb 2022

Luis

Although the staff is super friendly and the location is prime, the hotel does not possess a reasonable wifi/internet set upo. If you are in need of a reasonable internet for business purposes, forget this place. Terrible internet

Business_and_leisure Partner

8/10

Excellent

30 Dec 2021

Marcos

Bom

Staff atencioso. Café da manhã excelente. Localização excelente.

Partner

10/10

Exceptional

17 Nov 2021

Ricardo

Good Hotel

It was a really nice a pleasent time at the Intercontinental Hotel. Friendly staff and clean hotel

Business

10/10

Exceptional

15 Nov 2021

Isabelle

Apart from some cracks in my bathroom sink, my stay at the intercontinental could not have been better. Service was outstanding and I always felt well attended to and looked after. Cleanliness was brilliant, and any assistance or need was dealt with promptly. It will be my choice as my home away from home when I return to São Paulo.

Leisure Self

10/10

Exceptional

13 Nov 2021

Lendyl

Good location and friendly staff

Business_and_leisure Family

8/10

Excellent

08 Sep 2021

Steven

Great location… staff very helpful

Leisure Partner

6/10

Pleasant

22 Aug 2021

Daniel

Necessita de melhoras

Hotel necessitando de melhoras urgentes, corredor dos quartos em péssimo estado de conservação, móveis velhos e poltronas manchadas. Falta cuidado na decoração do hotel e mais opções no café da manhã.

Partner

10/10

Exceptional

13 May 2021

Jonathan

Amazing Hotel!

The hotel was amazing! Just a short walk to Ace. Paulista where you can find great shopping, cultural sites and restaurants including Starbucks if you need!
The hotel is also surrounded by local bakeries, restaurants and small markets and drug stores so you can find anything you need easily and a short distance away.
The staff is EXCEPTIONAL. Extremely friendly and supportive. They go out of their way to ensure you are comfortable and enjoy your stay!
The hotel gym is AMAZING. Very clean, great equipment that is well maintained and modern. The gym staff takes safety seriously and they do an excellent job of keeping the equipment cleaned.
Over all the hotel is amazing, you will enjoy staying here immensely!

Partner

10/10

Exceptional

11 May 2021

Verified traveler

Great service! Restaurant staff was amazing. Sadrac, one of the restaurant and front bar staff was incredibly professional, personable, friendly. We felt at home. The girls at the front desk were extremely helpful and staff walked us to drug store because I had medical emergency. They called my hotel in Rio to ask for my insulin and they called Drogasil for me. The restaurant staff warmed up our food from the night before and they scheduled dinner reservations at other restaurants. We love intercontinental in São Paulo and we love IHC

Business_and_leisure Partner

8/10

Excellent

10 May 2021

riad

Nice place in a convenient location

Nice place in a convenient location

Partner

4/10

Poor

14 Jan 2021

Verified traveler

The carpet was gross and in poor condition. The bathroom felt claustrophobic and smelled. The cable television did not work at all during the stay, and nobody at the hotel ever mentioned it, not even at check in. It wasn’t until that evening when I called and asked about it that the front desk said the cable provider had a problem. It was the second Intercontinental I’ve stayed in after a good first experience, but I’ll reconsider the brand next time I see it as an option.

Leisure Partner

10/10

Exceptional

06 Mar 2020

Nestor Fernando

Amazing experience. Great customer service

Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

great location, clean, comfortable, great customer sevice

Leisure

6/10

Pleasant

30 Jan 2020

Belinda

Nice lobby but the rooms felt very old and not the same standard as other intercontinental hotels I’ve stayed at

Business

6/10

Pleasant

01 Jan 2020

Diane

Safety issues with unstable steps into swimming pool

Dining facilities lack innovation. Not everyone wants breakfast buffet

Also need snacks and small plates in the lobby bar area. Only food offered is nuts

Friends_and_family Friends

10/10

Exceptional

14 Dec 2019

Chi

Good property. Good food well situated. Close to Oaulista Avenue. I would definitely stay here again!

Business_and_leisure Self

10/10

Exceptional

28 Nov 2019

Peter

Pete on business in São Paulo

Staff were awesome and very comfortable room
Have tried other hotels in São Paulo but have now found my go to hotel

Business

2/10

Poor

22 Oct 2019

MICHAEL H

Horrible experience

Horrible experience when only for asking for a late check out, the guy in the front desk was amazingly rude! The rest of the staff was great, but I cannot believe that after staying for 3 nights at a rate of 350 USD, I received such treatment! I am not saying they HAD to give me the late check out, but there are ways to explain politely. Will never stay again and would not recommend it! Plus, highly overcharged for what the hotel has to offer. The swimming pool is depressing.

Business

10/10

Exceptional

14 Sep 2019

SAC

The service was wonderful from check-in to check-out. Comfortable and spacious room, delicious food from room service. I felt very taken care of at the Intercontinental. The neighborhood is walkable and close to the MASP São Paulo Art Museum and the magical Parque Trianon - Tenente Siqueira Campos.

Business Self

10/10

Exceptional

27 Aug 2019

Verified traveler

Great hotel excellent service will stay again.
Comfortable rooms nice lounge with great breakfast.

Business Partner

6/10

Pleasant

25 Jul 2019

Verified traveler

Great location in a wonderful neighborhood for walking. This hotel uses a credit card/door card in a slot to keep the room powered. Lights, air conditioning, power sockets charging batteries all shut off without the card.
Mine was stolen the second day from the holder while I was out. No one knew where it was or who had access to my room. I asked them to change the code and issue me new room cards. It was stolen again the third day and no one know why or where my extra key was or who has 24 hour access to my room.
If I am murdered in my sleep tonight the Intercontinental Sao Paulo is responsible as they were notified twice about the stole room keys.

Business

10/10

Exceptional

13 May 2019

Location is very good, rooms are old but nice, staff is outstanding!

Friends_and_family Partner

2/10

Poor

11 Feb 2019

Gustavo

Old carpet, mattress, towels.
Why still a 5 start hotel is a mystery. 10 years ago maybe , not today

Business Self

10/10

Exceptional

01 Feb 2019

TchelaSilva

Location, staff, every was amazing. Definitely will stay again next time

Leisure Family

8/10

Excellent

20 Jan 2019

Great location, very friendly staff. The room service and the food were average.

Business_and_leisure Self

8/10

Excellent

18 Jan 2019

Jeff

Weekend stay. Great staff

The staff was very friendly. The bar and restaurant are a bit generic and when I was there (a weekend) there were no people so it had no energy.

8/10

Excellent

06 Jan 2019

Thabani

Great Hotel, Great Location

We had a great stay at the InterContinental - great location, good breakfast with a varied selection. James, in restaurant was very helpful. The location of the hotel is perfect.

The only negative, thin walls or no sound proofing. We were on the 18th floor and family next door had a vey \"active child\" into the wee hours of the night

Partner

10/10

Exceptional

26 Dec 2018

Verified traveler

The staff, especially Jacqueline, was incredibly helpful and accommodating. We were there on Xmas eve and most restaurants were closed or were having black-tie affairs that did not interest us. Jacqueline worked her magic and found us a reservation at a sold out resythst was amaze. We are so thankful!

Leisure Family

8/10

Excellent

08 Nov 2018

Dayna

Safe area, clean, spacious rooms,

The hotel is located in a very safe area but there isn't much within walking distance in the way of restaurants. The rooms were fine and the bathrooms were a decent size. The front desk staff is friendly and do speak English. Elevator security is lacking. I was disappointed at the charges to check in early. I felt like I was being upsold. It shouldn't cost a full night's stay to check in at 10am.

Friends

10/10

Exceptional

18 Sep 2018

Alex

Staff made the place...front desk and bar area. Room was very nice too.

6/10

Pleasant

06 Sep 2018

Verified traveler

Convienent location but I won't be returning

The location of this hotel is great. I enjoyed my room. The only thing I didn't care for at this hotel was the check-in process and the hotel concierge never seemed to want to help me or my colleagues with questions. They would always say \"no enlgish\". At check-in I felt like I was buying a used car. The gentleman said that my room wasn't available but he would see if he could find a different room. He came back with an upgrade to the Presidential Suite for an extra $200 a night. I said no but he was persistant and tried to give it to me 50% off. I still said no. After 15 minute back and forth he just said my room wasn't available. I didn't ask for an upgrade I just wanted to check-in. I won't be staying here on my next trip to Sao Paulo.

10/10

Exceptional

31 Aug 2018

Ben

Great central location, very comfortable bed and nice clean hotel.

10/10

Exceptional

23 Jul 2018

Kenneth

InterContinental, perfect for São Paulo.

São Paulo is kinda dullsville compared to others spots in Brazil. The InterContinental is in the most exciting part of dullsville, a block off of Paulista Ave.

The facility itself is 1st class, with many little touches. Worth the $$$.

Partner

10/10

Exceptional

14 Jan 2018

JOSE

Modern hotel in a prime location

This is. modern instalation with great service.
The room is big. The Wi-FI is easy and fast
there are tons of good restarants close.
We requested a late check-out and they where realy nice

Partner

6/10

Pleasant

12 Jan 2018

Alberto

Very small rooms

Just ok location and although I got a suite it was very small. Everything just average. Nice gym

8/10

Excellent

20 Dec 2017

Verified traveler

They made a mistake on my check out

Actually experience in total is fine. But for check out they made a mistake.Even I do not understand very well. But it is a mistake. First no mini bar fee for me but they still put RS 32 on it. Then I am not sure what kind of amount deposit I paid for my credit card but they made mistake on this total amount. So all in all be careful for the credit card here. I have no time to argue actually as I need to catch a flight. Hope all is well.

10/10

Exceptional

08 Nov 2017

Anette

Great base for Sao Paulo

Lovely place to stay for spending a few days in Sao Paulo. Close to Jardins and other areas for shopping and eating. Nice to have included wifi in the room as well as tea and coffee making equipment. Good shower and nice toiletries. Powerful hairdryer. Would stay again.

4/10

Poor

28 Oct 2017

celestino

breakfast...very expensive!!! not included!!!

breakfast wasn't included...nobody warned me about it...just after checking in...so expensive!! about u$30,00 !!!!

10/10

Exceptional

16 Oct 2017

George

Convenience

This hotel is located in NEW financial district . One block away from a major street and many restaurants and small shops near by, very safe area.

8/10

Excellent

05 Oct 2017

Jackie

Nice facilities in a good location

The staff at the hotel were very helpful. I could not get a late check out but was able to use the gym, pool and showers in the afternoon. Very nice before a long flight home. Hotel is comfortable and well located.

10/10

Exceptional

31 Aug 2017

Matthew

Nice Stay, friendly staff

Nice Stay, friendly staff. Would stay here again in Sao Paulo

10/10

Exceptional

14 Aug 2017

Verified traveler

An exceptional hotel great staff and well located

Mr Caetano was exceptional. The hotel is exactly what one needs after a long flight to São Paulo. It is well located has very good amenities and exceptional
Staff. But the one I need to single out again is Mr Caetano at the front desk. A star.