Name: Pestana Sao Paulo Hotel
Address: Rua Tut¢ia, 77, Sao Paulo, 04007-000, BR

6/10

Pleasant

09 Jul 2026

Junghyun

Noise room next to the another room through the door. Can hear his shower sound. After complaints, they changed room with broken window.

Partner

10/10

Exceptional

29 Jun 2026

Brandon

good

6/10

Pleasant

23 May 2026

Patricia

The staff is very friendly and polite and always ready to assist us. The hotel is located close to Paulista Avenue and Ibirapuera Patk with lots of restaurants , bars, shops and malls however is in need of maintenance on bathrooms, hallways and gym. The breakfast was nice with a variety of tropical fruits , yogurt, breads and Cakes and eggs to order.

Family

10/10

Exceptional

04 May 2026

Jose Alexander

Buena ubicacion

Friends

10/10

Exceptional

04 Feb 2026

gregory

Great staff. Nice hotel

2/10

Poor

22 Sep 2025

William

We arrived earlier and the concierge said she could take our luggage but we had to wait till 3pm to check in. We ate at the hotel and stayed close to the reception. We noticed that by 2ish some people were arriving and being checked in. There was 3 conventions going on the hotel and we believe they were not interested in pleasing the regular hosts. The first room was overly noise. The second was not noise but the bathroom had mold trapped on the silicone to hold the shower glass. We complained no offer to change rooms ti was obvious the had none available.
We rode the elevator with a couple who was going to the reception asking to change room because of mold. The breakfast was just fine. We asked if we could leave the luggage at the reception while we went to the rental car so we could load the car. They said we couldn't park the car to lad because the parking was owened by another company and they would not allow it. We are Pestana Gold members. It seems that in this hotel it doesn't matter. Conference people are priority even thoug they will mostly be one time guests.

8/10

Excellent

18 Mar 2025

Glenda

.

Leisure Family

10/10

Exceptional

16 Mar 2025

Maria

Excelente!!

10/10

Exceptional

05 Oct 2024

Camilo

Not that good breakfast

Business Self

10/10

Exceptional

20 May 2024

Brandon

Will come back

Leisure Friends

4/10

Poor

15 Mar 2024

BRIGHTON

Not good

Arrived and theyd lost my booking, re eptiin staff was not gery helpful. Just stared at me and shrugged. I made him take a copy of my xonfirmation but he didnt seem bothered. Only when i contacted hotels.com and they got involved was there any movement. He finally found me andvthen regused me an early checkin despite my booking statescearkt check in as id landed at 4:30am. I was allowed to check in at 3pm. The hotel is nothing special, dated and early 90s. Things were broken here and there and it was all a bit shabby. Breakfast so so, again not that nice. Coffee yuk and a lot of meat yuk. Check out took forever as they are so slow. I wont be returning - avoid

Business

6/10

Pleasant

06 Dec 2023

Ricardo

Necessario uma renovação maior, nao somente estética para dar um ar de novo.

Leisure Self

10/10

Exceptional

03 Oct 2023

Erick

The hotel was very nice and an easy walk to paulista ave

Leisure Family

6/10

Pleasant

04 May 2023

Lidia

I thought the staff is not very friendly. Any request, and they would say “we will check if it is possible “, but not in an encouraging way, not like they really meant it. Not sure if the moral is low, as it happened with all the staff, for all requests, including early check in. I actually sent an email asking if it was possible to have an early check in as our international flight would arrive in the am, and the blunt answer was “if you want to be checked in in the morning, you have to book the room for the day before.”. Not the best way to approach the customer. It is disappointing because we love the location, breakfast is great and we had stayed there in February this year. Will look for other options for the next time.

Leisure Partner

10/10

Exceptional

25 Apr 2023

Steven

Although it is a bit outdated our overall experience was excellent and we highly recommended it. Walking distance to Paulista, taxi and Uber service in minutes at all times. Super friendly and competent staff.

Leisure Family

4/10

Poor

26 Mar 2023

Ira

The building is old infrastructure and functionally obsolete in terms bed, tv, cabinets, et al. The property was clean but obsolete.

10/10

Exceptional

14 Mar 2023

GARY

Really enjoyed my stay.
We will be back soon!

Leisure Partner

8/10

Excellent

02 Mar 2023

Adam

Hotel needs an urgent refurb. Stuck in the 90's. The potential is enormous

Business Self

10/10

Exceptional

31 Jan 2023

Lydia

The staff, esp Rafael and Bianca at Reception, was superb. The breakfast buffet was among the best ever. It was a really perfect stay in a great lication!

Business_and_leisure Self

6/10

Pleasant

18 Sep 2022

David

Not for now.

10/10

Exceptional

07 Feb 2022

maria

Excellent

Business_and_leisure Family_with_children

10/10

Exceptional

14 Dec 2021

David

Good

Leisure Friends

10/10

Exceptional

18 Jul 2021

Fernanda

Boa estadia

O hotel é super confortável, bem localizado e o staff é atencioso. Com certeza o café da manhã é um dos pontos fortes do hotel, com uma ampla variedade de opções. O hotel segue todas as normas de higiene e segurança.

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Verified traveler

Great staff, large room.
Amenities were pretty expensive.

Friends_and_family Family

10/10

Exceptional

30 Sep 2019

Tiago

It was everything ok

Business

8/10

Excellent

21 Feb 2019

Verified traveler

Nice and friendly staff. Clean room. Walking distance is a little hard because it is uphill and downhill..

Leisure Self

6/10

Pleasant

09 Feb 2019

Verified traveler

Nice hotel budget-wise, with great location - walking distance to Paulista, malls, restaurants and Ibirapuera Park. Service and amenities not so great - wi-fi did not work properly in the rooms, TV and power were down for a day, swimming pool closed and used towels that we left on the floor to be changed were left there for days. But overall, good choice for the price.

Friends_and_family Family

6/10

Pleasant

06 Dec 2017

fernando

promising place to stay in Sao Paulo

several situations on cleaning and food services, and after innumerous attempts same solutions start to appear and we stayed until the end of our reservation

Partner

2/10

Poor

07 Sep 2017

Shari

If you speak English this Hotel is not an option!

The title is self explanatory! The hotel overcharged my card and will not refund and gave chosen to ignore all my mail to recover my money. I was over barged twice with the same amount on my card. In addition my request for a wake up call was ignored. By all means completely unacceptable on a business trip. There were no blankets in the rooms and the bathroom was not clean. Lastly my request for a taxi was met with bad overall attendance. The worst hotel in Sao Paulo!

8/10

Excellent

28 May 2017

Roger

Short business trip to SP

Arrived very early in the morning. Check-in was slow and we just wanted to sleep.
Room was good, although, this property -overall- is starting to look kind of old.

8/10

Excellent

23 Apr 2017

Verified traveler

good value mid range

was staying with a group of 8 and all had a good experience..the rooms are little tired but clean ,,good wifi ..the staff were all very helpful..gym very simple..the area is good and reasonably safe to walk around in the day..our rate included breakfast but we chose to eat out of the hotel as the breakfast was very average..
for the price we got a good deal,,

4/10

Poor

21 Feb 2017

karla

Nice

Was close of the institute that I was going to , but didn't have much around it . The rooms are ok, the bed is not very comfortable nor the pelows didn't have good sleep, the beeakfast was good .

2/10

Poor

12 Nov 2016

Verified traveler

Moved Us to Hotel in Poor Part of Town w/o Notice

We travelled 6 hours by car to arrive at the Pestana hotel around 11pm, with flights leaving at 8am the next day. It turns out they had had some sort of plumbing issue, and they had moved us to another hotel in another part of town. They had our phone numbers, and our email addresses, but did not contact us before this to let us know. They told us the other hotel was 10 minutes away. It was 25 minutes away, and in a bad part of town. We booked the Pestana hotel because it was in a good part of town. Very poorly handled. Hotel not recommended.

2/10

Poor

03 Nov 2016

Verified traveler

Probably the worst hotel I have ever stayed at

The hotel is dirty and outdated, the food is of poor quality. The only saving grace at this hotel is its staff. The internet is very bad. The hotel is dirty throughout and the general aspect is very bad. I will never go back to this hotel.

4/10

Poor

25 Oct 2016

Verified traveler

Horrible breakfast / room was old and stuffy

2/10

Poor

22 Oct 2016

Felipe R

complete disapointment

Complete disaster!
My husband and me arrived the hotel and nobody helped us to unload the luggage.
It was raining, we had to get the luggage cart ourselves and then we had to personally ask the valet parking guy to park our car.
The hotel promised to give us a free fruit tray, but it was never delivered.
The room was cleaned, but they didn't replace the bath towels, and they simply removed the bed blanket. After we complained about the bad blanked they sent us a very low quality blanket incompatible with the kind of hotel.
The double deluxe room was too simple compared the hotel daily rate. When we got the room there was a noisy black box on the table, it was a air purifier, it was very strange and loud.
I believe we won't come back to this hotel. It's not compatible with the Pestana name, price, quality and service.

Partner

8/10

Excellent

08 Sep 2016

Javier M

Nice hotel

8/10

Excellent

31 Aug 2016

Javier M

Just good

Nice hotel

8/10

Excellent

24 Jul 2016

Sergio

Good hotel

Good hotel. However, the room heater does not work. Actually, the heater does not work even in common areas such as the lobby and breakfast restaurant. And São Paulo winter is chilly (within the 40s and 50s F).

Family

6/10

Pleasant

21 Dec 2015

Verified traveler

Good price, old infraestructure,

I liked the breakfast, good location, excelente price

10/10

Exceptional

11 Sep 2015

PAMELA P.

Awesome!

The big prob was wifi not free...

everything else was perfect!

Partner

6/10

Pleasant

04 Sep 2015

Mark

Adequate . . . Not Phenomenal

A decent hotel for the price. Not great, but not horrible. Room was very plain and only moderately comfortable. The staff was excellent, and the neighborhood is great.

4/10

Poor

11 May 2015

Belob

Not the best option in Sao Paulo

The hotel is very outdated, my room was OK, but the bathroom was terrible, the toilet had green mold stains and the shower glass doors were dirty as well, I called the housekeeping lady and she tried but the toilet was already stained same as the shower doors.
Overall, the hotel was old and outdated, I looked at the pictures when deciding which hotel to book and honestly you should not go by them as the hotel does not look like what the pictures look.
The service was good, and the FD team was polite, s service is not a problem.

8/10

Excellent

16 Nov 2014

Ricardo

Great deal!

Great price. Room was clean and spacious.

Partner

6/10

Pleasant

23 Sep 2014

DBK

Need to walk up steep hill to get to metro station

Hotel acceptable. Rating little less than 3 star.

4/10

Poor

01 Sep 2014

Verified traveler

cheap and out of the way

Not what you expect from Pestana. Hotel is old and bare

8/10

Excellent

30 Aug 2014

Renato

Good value for the location, near Paulista Ave.

The Pestana Hotel has not aged too well, and many aspects of the room and other facilities look a bit tired, sometimes decayed. However, the location is excellent and staff members were polite and efficient. The shampoo and soap provided were so cheap and nasty we had to go and buy our own. Also, there were no toothbrushes nor room slippers. I ordered them (toothbrushes were charged!), and it took them hours to send them to the room (after I called them a second time). Windows do not open, which is fine as long as the ventilation system is good. Theirs isn't, unfortunately. Breakfast was fine, but tables were all dirty and they took their time cleaning one for us. I invited friends to the hotel bar, which is rather pleasant. However, their menu was incredibly limited, and service was rather slow. The hotel could be a lot better if these basic issues were addressed.

2/10

Poor

06 Jul 2014

Perto

The Star Category of this hotel must be restated

Very bad and slow service right from check in, rooms with NO heating in a city that was 14°C upon our arrival. 2 twin beds instead 1 queen or king. AVOID

8/10

Excellent

19 Jun 2014

LM Booking

Good Location, still Improving

Have stayed here many times over past 2 years during their improvement stages. Good Location. Clean basic 4 star. Good Staff. Used space to make a Spa, but kept a SMALL room for Fitness Room. Big Mistake. They need to update fitness equipment to BASICS: Larger room with Treadmill, Elyptical. Wifi is still problem, but this seem to be a problem in all Sao Paulo hotels.

8/10

Excellent

13 Jun 2014

AussieGal

Great Stay!

First stop in Brazil was The Pestana Hotel for me and my partner, very impressed by rooms and service! Breakfast was amazing!

8/10

Excellent

11 May 2014

Sebastian

Good location

The facilities are basic. The staff are friendly and helpful. The internet is fast. There is not street noise. It is about 5 blocks from Av. Paulista up hill.

6/10

Pleasant

20 Mar 2014

Ah Tom

Good family getaway

The room is above average, fairly clean and the size (twin room) is about 200 square feet. The breakfast is more than I expected with good choice of food.

The hotel is not difficult to find and is about 10 minutes walk from a metro station.

While the hotel is still under renovation, there is no inconvenience to hotel guests and the room is fairly quiet during my 2-days' stay in March.

Partner

10/10

Exceptional

18 Feb 2014

Karrie Kimble

Great neighborhood

Very affordable, walking distance to Paulista Ave. and shopping.

Family

10/10

Exceptional

03 Jul 2026

Priscila

Eu amo me hospedar no Pestana! Localização muito boa, quarto grande, chuveiro excelente, equipe muito gentil e prestativa! Destaque especial para a atenção e simpatia do funcionário Chicão, que comanda o maravilhoso café-da-manhã!

Self

10/10

Exceptional

28 Jun 2026

Natalia

O Pestana São Paulo é um hotel relativamente antigo,mas muito bem conservado.Quartos amplos e limpos.Cafe da manhã excelente.Localização boa,próximo da avenida Paulista e Jardins.Excelente custo-benefício.Recomendo.Já me hospedei lá várias vezes.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Ernesto

A acomodação possui um excelente custo-benefício, sendo muito bem localizada. O que precisa ser melhorado é o café utilizado no café da manhã. Não é compatível com o restante.

Self

10/10

Exceptional

17 Jun 2026

ANA

Excelente atendimento de todo staff

4/10

Poor

10 Jun 2026

Edimilson Assuncao

Colchão duro, travesseiros velhos , toalhas velhas, quarto sem limpar , tem de ficar pedindo pra fazer a limpeza. Minha pior estadia até hoje em São Paulo.

Partner

8/10

Excellent

05 Jun 2026

Luiz João

Quarta muito frio, precisa de ar quente.

Self

8/10

Excellent

02 Jun 2026

Priscila

Localização, equipe e café da manhã excelentes!

Self

10/10

Exceptional

18 May 2026

Glaucia

O hotel fica muito bem localizado. Tem ótimo atendimento, excelente café da manhã, quartos silenciosos. Fiquei hospedada com meu filho que é cadeirante no quarto para PCDs. O espaço é amplo, com 2 camas de solteiro bem largas. O banheiro é grande, com ótimas instalações. Chuveiro maravilhoso. Super recomendo para quem for cadeirante. Só tivemos um problema pontual que foi o não acesso a rede de internet.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

João Paulo

Disponibilizar mesas para comer fora do “restaurante”

Self

8/10

Excellent

24 Apr 2026

Fernanda

O apartamentos é muito amplo e confortável, e a localização do hotel é muiyo boa.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Thiago

Quarto limpo, café da manhã excelente com opções suficientes. Ponto negativo é não ter refeições após 22h.

Business

8/10

Excellent

19 Apr 2026

Pierangela

Equipe de funcionários gentil. O quarto é limpo e espaçoso, mas o banheiro é antigo, assim como as toalhas, e não são oferecidas as comodidades habituais.
O café da manhã é variado e gostoso.

Self

8/10

Excellent

19 Apr 2026

Maria Esteli

El desayuno muy poco variado, sirven lo mismo todos los días....

10/10

Exceptional

18 Apr 2026

Izabela

Café da manhã delicioso. Tudo limpoe organizado. Recomendo!!

Partner

10/10

Exceptional

18 Apr 2026

Edevaldo

Incrível atendimento o café da manhã a recepção..o local,

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Francisco A

Estava tudo excelente!

Self

10/10

Exceptional

05 Apr 2026

Javier

Bueno

10/10

Exceptional

19 Mar 2026

Carlos A S

Sim, perfeito

8/10

Excellent

12 Mar 2026

Gabriel

.

4/10

Poor

08 Mar 2026

Eduardo

Quarto sujo, ar estragado e Wi-Fi que não funciona

6/10

Pleasant

05 Mar 2026

Yong jin

es un hotel muy viejo

10/10

Exceptional

09 Feb 2026

Vinicio

La habitación estaba impecable y la atención del personal fue de película … Obrigadi !!!

Self

10/10

Exceptional

04 Feb 2026

Karoline

O hotel é ótimo, atendimento excelente.
Café da manhã bem servido.

Apenas uma ressalva quanto ao elevador. Nosso quarto era final 01 e ficava ao lado do elevador, e este era muito barulhento. Incomodou um pouco a noite.

Business

10/10

Exceptional

09 Jan 2026

Cesare

Tutto perfetto, quando veniamo a San Paolo sempre veniamo al Pestana dove ci troviamo benissimo, la collazione è ottima e la posizione dell’hotel è perfetta.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Sirleide

Cardápio ótimo, ar condicionado funcionando bem, funcionarios e funcionárias educados e treinados, limpeza boa também

Business

10/10

Exceptional

08 Dec 2025

José Pedro

O hotel segue a linha da marca Pestana. É bem grande, arrumado, com quartos amplos e confortáveis. O café da manhã é ótimo, com muitas opções e também possibilidade de pedir omeletes e tapiocas. Há também um bar Brahma na recepção. A equipe foi solícita e agradável.

Partner

10/10

Exceptional

06 Dec 2025

valter

Quarto excelente e amplo e limpeza topada

Business

8/10

Excellent

03 Dec 2025

Carlos A S

Tudo ok

Business

6/10

Pleasant

30 Nov 2025

Ademir

Boa

Partner

6/10

Pleasant

27 Nov 2025

Marcus

Tudo funcionando bem, limpo, mas nada que isso. Cafe da manhã razoável tambem. Voltaria a me hospedar. A unica reclamação é o check in tarde. Cheguei as 14:45 e tinha que aguardar ate as 15h, aproveitei e fui dar uma volta voltei as 15:30 e ainda nao estava pronto, mas 5 minutos apos com reclamacao liberaremum quarrtp

Business

10/10

Exceptional

27 Nov 2025

Liliane

Acomodação, limpeza e conforto, se destacam no Pestana São Paulo.

Business

6/10

Pleasant

20 Oct 2025

Tamires

As instalações são bem antigas. Reservei pela localização e pela cama king. Chegamos às 12h e como o check in é só as 15h, nos informaram que havia quarto pronto mas teríamos que pagar meia diária extra pra antecipar as 3 horas do check in. A limpeza é boa e o quarto é espaçoso. O ar condicionado é um pouco difícil de controlar, pq é um sistema de controle antigo também. Para um fim de semana achei bom. O café da manhã é otimo, começa às 6:30.

Partner

8/10

Excellent

18 Oct 2025

Yuri

Tudo ótimo

6/10

Pleasant

12 Oct 2025

SILVIO

Quarto e ambientes antigos, necessitando renovação. Sem mensageiros. Café da manhã fraco. Limitação de horário de arrumação

Business

6/10

Pleasant

12 Oct 2025

Laura M S M

Limpeza nota 10 porém o quarto antigo, retiraram o espelho de grau do banheiro, mobília muito velha. Iluminação do quarto ainda a desejar.

Business

4/10

Poor

02 Oct 2025

ademir

Sujo! Sujo.

Business Partner

10/10

Exceptional

29 Sep 2025

lygia cristina

Hotel bem localizado, excelente café da manhã, almoço no local, você paga um valor e come a vontade. Jantar a la carte.

Próximo de restaurantes, supermercados, drogarias, poucos quarteirões da Paulista e dá para ir a pé ao Ibirapuera.

Business

10/10

Exceptional

23 Sep 2025

Ana Paula

Muito bom,atendimento excelente, em dos funcionarios Chicao e Stiv

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Isabela

A recepção do Rafael foi ótima. Café da manhã maravilhoso, com muita variedade. A localização é muito boa, chegava bem rápido aos pontos turísticos que escolhi visitar. O diferencial foi o maleiro, pude deixar as malas antes do horário do checkin e também após o horário do checkout para conseguir curtir melhor a cidade.

Friends_and_family Friends

4/10

Poor

09 Sep 2025

Bruno

Cama muito ruim, ar-condicionado barulhento e não funcionou direito, chuveiro imundo. Definitivamente muito ruim

Business

10/10

Exceptional

04 Sep 2025

Marinez v de

Maravilhosa

Excelente, não tenho do que reclamar, pelo ao contrário, somente elogios. O funcionado João Pedro, que estava na recepção dorme nosso check in, foi muito atencioso, percebeu a necessidade da minha mãe e sugeriu sem custos trocamos para um quarto com acessibilidade e nos emprestou uma cadeira de rodas, e se colocou a disposição a todo instante.

Business

2/10

Poor

30 Aug 2025

Marcio

Hotel em decadência, com paredes e banheiros sujos. Os funcionários é que salvam o hotel.

Business Self

6/10

Pleasant

21 Aug 2025

Pedro

De bom só tem o nome da rede

Experiência bem razoável, desde o check-in, na recepção me cobrou o pagamento de um dos quartos que eu havia reservado e pago anteriormente. Enviei o comprovante de pagamento e mesmo assim na hora do checkout insistiram em me cobrar novamente. O preço pago não condiz com à qualidade das instalações. Um absurdo. Péssima escolha.

Business

4/10

Poor

28 Jul 2025

jackson

Hospedagem muito abaixo do esperado

Minha experiência não foi boa, pois no site do Hotéis.com consta que tem piscina, e a piscina está interditada faz tempo, faltou água na torneira da pia do banheiro pela manhã, teve um dia no café da manhã que não tinha pão de forma para fazer misto quente. Enfim, a hospedagem não foi nem razoável

Friends_and_family Family

4/10

Poor

20 Jul 2025

Gabriel

Não vale a pena.

Pelo preço pago, não vale a pena. Passei 3 dias e 2 noites, não houve serviço de limpeza de quarto, tive que buscar toalhas novas na recepção, já que a camareira não realizou a troca. Janela do quarto emperrada em um dos lados, parede suja. Apenas 2 elevadores funcionando. Banheiro sem exaustor, com manchas de pintura mal realizada na porta.

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Ana Paula

Tivemos uma boa experiência otimo custo benefício

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Elias

O hotel esta reformado... bem bonito e elegante.... os funcionarios super atenciosos e educados... quarto grande (915).. limpo... adorei