Name: Transamerica Prime International Plaza Paulista
Address: Alameda Santos, 981, Sao Paulo, 01419001, BR

6/10

Pleasant

02 Jul 2026

Borys

The room are showing important signs of age, not well repair, our room had no heater. The property over all looks good, but rooms are pretty run down.

Partner

6/10

Pleasant

22 Jun 2026

Adam

Nice location, ok hotel. I would not mind staying in it but would not love it. Halls are a bit dated. Room service was not great, did not enjoy the linens on the bed

Partner

6/10

Pleasant

11 Jun 2026

Ian

This is a hotel in a very central location. The downstairs restaurant is good for breakfast, not quite so great for evening meals, but it is a nice space with a beautiful outdoor terrace at the back and a spacious pool. Really, from the photos, it is astonishing that rooms can be had for so cheap in this location, but the hotel is quite tired inside. I think maybe there are structural problems with damp, and the corridors and rooms seem a bit dark and dated, hence the reasonable prices. Not a bad option if you want to stay near Avenida Paulista. Beware of pollution, though, especially in this area, but it is something almost ubiquitous in Sao Paulo.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Selma

Very good area. Very clean. The front desk was excellent and accommodated our needs. Close to very good restaurants and a block from Avenida Paulista.
It is not the first time that I stayed there, and I would stay again.

Friends

10/10

Exceptional

03 May 2026

Gabriela

La ubicación del hotel es muy buena. A una cuadra de la Avenida Paulista y a minutos de Oscar Freire.
Las habitaciones son espaciosas y la cama extra grande.
El desayuno es buffet y tienen una parte donde cocinan platos calientes como tapioca en el momento.

Partner

8/10

Excellent

25 Apr 2026

Sandra

Very well located! Close to everything and safe neighborhood.
The room is cleaned and functional with a mini kitchen!
The bathroom is a bit old because the building is old.
The service is excellent and the staff is very professional and friendly.
The breakfast has a lot of options but the items are not so good. I ate fruits and yogurt every day and asked for boiled eggs. That saved my life!
The coffee was not good but I would drink a cup outside the hotel.

Friends

10/10

Exceptional

23 Mar 2026

Shailendra

Great stay and no issues! Staff were very friendly!

Family_with_children

4/10

Poor

18 Mar 2026

Nick

Poor wifi service, unclean washroom, loud facilities.

Self

8/10

Excellent

01 Mar 2026

Freddy

Great location, big size room but a bit dated.
We saw mold in the bathroom and the closet doors were falling off the track

10/10

Exceptional

26 Feb 2026

Shaun

Clean friendly great hotel with great staff

Self

6/10

Pleasant

24 Feb 2026

Priyanka

The room was not in the best condition. Loved the layout, but the room itself was not in the best shape. Especially the bathroom. Other than that, everything was great. Very accommodating staff, beautiful hotel, prime location and the rooftop was breathtaking.

Partner

10/10

Exceptional

23 Feb 2026

Borys

Well located property.

Partner

10/10

Exceptional

10 Feb 2026

William

Great staff,especially Iann in the front desk. Excellent room,very clean,great breakfast buffet. Definitely recommend and will return.

10/10

Exceptional

01 Feb 2026

Jefrey

Excelentes instalaciones y ubicación excepcional

10/10

Exceptional

21 Jan 2026

Lorenz

Staff was courteous and helpful! Room and bathroom was not as clean as one would expect.

8/10

Excellent

19 Jan 2026

Claudia

Good location. Basic room but good value for money.

Leisure Self

8/10

Excellent

04 Jan 2026

Tiago

Staff were great, helpful and friendly. Room was a bit dated but spacious and bed was very comfortable. Air conditioner was super loud though, works well but if you’re a light sleeper you may get a bit bothered by the constant noise. Breakfast was good, mostly the same menu but with some changes here and there. Pool is nice, gym is ok, mostly treadmills, if you need weight lifting equipment it may fall short as the options are really simple and limited, and not too much of the heavy weight gear either. Location is fantastic and super close to Avenida Paulista.

Leisure Self

10/10

Exceptional

02 Jan 2026

Adolfo

Clear communication, easy process

6/10

Pleasant

29 Nov 2025

Hiroyuki

Toilet does not flush... I requested the repair but toilet still coagulated a few times. Not easy to adjust the shower temperature. Some front staffs not smiley.

Leisure Self

4/10

Poor

25 Nov 2025

Vishal

Room was very dusty and dirty. You could tell that it was not very poorly kept with dirty windows, old musty smell on the room, mouldy showers with dirty showerhead.

The bed also had bed bugs

Business Friends

10/10

Exceptional

23 Nov 2025

Kirk

Convenient location, efficiently run and comfortable stay.

Partner

6/10

Pleasant

16 Nov 2025

Sean

The hotel was ok. The rooms are very dated and you can hear lots of noise from other rooms close by.

Breakfast was ok too. Decent selection of food.

Nice pool area and well equipped gym.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Wanda Margaret

Yes! It was fully equipped for cooking.

8/10

Excellent

13 Oct 2025

Elena

The property was good enough and safe. I would stay again. Breakfast was also good.

Business Self

10/10

Exceptional

18 Sep 2025

Diego

Excelente en todos los aspectos

Business Self

6/10

Pleasant

13 Sep 2025

Chaquita

All the staff are very approachable. Although language was a barrier, they were patient and friendly.

Leisure

8/10

Excellent

18 Aug 2025

Lynn

We enjoyed our stay at the Transamerica Prime. The room was nicely furnished, but a bit dark with only dim lights near the bed. The room was clean with a comfortable bed and the breakfast had many options and good coffee, and was served in a nice well-lot dining area. Our only complaint was that the water in the bathroom sink didn’t drain properly when we first arrived, and even though we asked for someone to fix it, it remained that way for the duration of the stay. The staff was nice. It’s well-located to good restaurants, museums, shopping, and coffe places. We would stay here again!

Business_and_leisure Partner

6/10

Pleasant

30 Jul 2025

Vino

Nice location. Huge building. Dated furniture. Broken door lock, key card holder, tiny bathroom, sewage smell in the bathroom. Close to Ave paulista. Tons of restaurants in the neighborhood. Good reception staff. Electricity went out several times because of broken key card holder. Breakfast was good and included. Small pool. Outdated and gym with no weights.

Leisure Self

10/10

Exceptional

16 Jul 2025

YUN

Great place and hotel

6/10

Pleasant

09 Jul 2025

Verified traveler

The location of the hotel was very good .
Many restaurants in the neighbourhood
Taxi is not expensive

Partner

10/10

Exceptional

07 Jul 2025

Michael

Breakfast included was definitely worth the value! The upper floors’ rooms are a little outdated but still comfortable. Awesome location near shops/malls and restaurants!

Leisure Friends

8/10

Excellent

01 Jul 2025

Aaron Arthur

Good hotel not great. Big gym & nice pool. Breakfast was very average.

10/10

Exceptional

04 Jun 2025

Andrew

Excellent location. Quiet. Good value.

Leisure Partner

2/10

Poor

04 Jun 2025

Mia

Hello. It said the bed was king size but it was two twins put together. I had to go downstairs to reprogram my card every single day.
The property is old

10/10

Exceptional

19 May 2025

Julio

Not very tourist oriented staff. From check in to restaurant.

Business

10/10

Exceptional

01 May 2025

Andrew

Transamerica Prime is a great stay. While most hotels will ha hiccup or even two, T-Prime location, staff and dining mute any shortcomings. Will be back.

Business Self

10/10

Exceptional

21 Apr 2025

Sean

Good area, staff were excellent and friendly. Breakfast options were diverse and the tapioca was superb!

Business_and_leisure Self

10/10

Exceptional

09 Mar 2025

Andrew

I enjoyed my stay. The front desk staff were also quite welcoming.

Leisure Friends

10/10

Exceptional

19 Feb 2025

Carla

My favorite view in São Paulo and staff of excellence!!

4/10

Poor

11 Nov 2024

JIN

found a bug in the bed sheet and some staff were very unkind and stubborn

Business Self

6/10

Pleasant

31 Oct 2024

fabio

An okay hotel, definelty not a 4 stars, I'd say more like a 3 stars in need of some renovation.

Leisure Self

8/10

Excellent

29 Oct 2024

Donald

Enjoyed our stay in the heart of Sao Paulo

We stayed there over two consecutive weekends. The hotel is close to Avenida Paulista. Everything worked. Their dfkinition of a Continental breakfast inlcuded a vairiety of fruits, cakes, and breads, in addition to eggs and an Egg / Tapioca station

Partner

10/10

Exceptional

23 Oct 2024

Christian

GREAT HOTEL!

Leisure Partner

8/10

Excellent

01 Oct 2024

Telemaco

Very good location

Business Self

8/10

Excellent

27 Sep 2024

Eduardo

Conveniently located, clean and a very professional staff.

Business_and_leisure Self

8/10

Excellent

17 Sep 2024

James

Noisy outside

It's noisy ... motorbikes revving up loudly outside the hotel every night and early morning which made sleeping difficult. some construction work being carried out at the time which unfortunately made the hotel look a mess. The bar staff are pretty helpful and friendly.

Business

10/10

Exceptional

14 Sep 2024

Edmilson

I really enjoyed my time. Staffs are very friendly, Cintia, the lady that clean my room was fantastic, really friendly and helpful.

Leisure

10/10

Exceptional

09 Sep 2024

Edmilson

Very nice and clean and friendly staffs

Leisure

10/10

Exceptional

08 Sep 2024

Dale

Excellent staff at this property. They went above and beyond my expectations. Wonderful people!

Leisure Friends

6/10

Pleasant

02 Sep 2024

Jason L

Nice and comfortable, friendly staff But upon arrival there was construction in the front of the hotel, which confused me alittle, then i notice the pool was also out of commission and half way through my stay the half of the gym disappeared. Aside from that everything was fine. I would stay again if everything was accessible

Leisure Partner

8/10

Excellent

23 Aug 2024

Billy

Muy buena ubicación

Leisure Partner

6/10

Pleasant

05 Aug 2024

69th Lane

It is my second time at this Hotel. It is good but the rooms are in need of an update. Bathrooms are small and no toiletries.

Leisure Friends

8/10

Excellent

17 Jul 2024

Keenan

Location was the best thing about this property. Was disappointed the view bar was being rennovated.

Leisure Self

6/10

Pleasant

08 Jul 2024

Bernard

It’s close to Paulista.The cafeteria staff doesn’t understand even simple English

Leisure Friends

10/10

Exceptional

27 Jun 2024

Cory

I felt very safe in the neighborhood, and especially in the hotel. I don't know much Portuguese, but staff was always able to help me very well.

Leisure Partner

10/10

Exceptional

26 Jun 2024

Rodney

The hotel was close to Paulista Ave and the staff was excellent.

Leisure Self

8/10

Excellent

19 Jun 2024

Alireza

Property was old but it’s was ok overall

10/10

Exceptional

16 May 2024

Wanda

The hotel are very good. The food, safety, the staff ARE VERY, VERY NICE.

Leisure Family

8/10

Excellent

28 Mar 2024

Yelena

A lot construction

Leisure

10/10

Exceptional

11 Feb 2024

Claude

Really great location

Leisure Partner

8/10

Excellent

29 Nov 2023

FRANCISCO

Very good location . Hotel is basic .

Leisure Self

8/10

Excellent

03 Nov 2023

Susana

El hotel esta en una muy buena zona, donde facilmente puedes llegar caminando o ir a lugares caminando. El staff bien, aunque pueden ser mas amables y sonrientes.
La habitacion de buen tamaño, limpia, solo la regadera me tope con que una tapa estaba desprendida, por lo que se podia ver la tuberia.
El desayuno bien, nada extraordinario.
Una relacion justa entre precio-calidad

Leisure Family

10/10

Exceptional

27 Aug 2023

Franklin

Hotel was helpful, accommodating, clean, respectful and I will return to this hotel when i visit SP.

It neighbors Paulista Av and the Brazilian people are beautiful and respectful.

8/10

Excellent

03 Jul 2023

Eduardo

great location, poor design, old fashioned.

Self

8/10

Excellent

20 Jun 2023

Julia & Peter

Everything was great, close to great amenities and Ave. Paulista. Except the big construction right beside the hotel… really loud, even on weekends.

Business_and_leisure Self

10/10

Exceptional

29 May 2023

Robert D.

SkyBar (\"The View); breakfasts; comfortable rooms, good room service.

Leisure Partner

6/10

Pleasant

28 May 2023

Verified traveler

High rates bad breakfast

Business

8/10

Excellent

18 May 2023

Wanda

This hotel is in great location, close to many restaurants, beside it is safe and has a very nice staff. I would recommend Transamerica Prime International Plaza.

Business_and_leisure Family

10/10

Exceptional

10 May 2023

Egle

O quarto muito limpo, mas quando tomamos banho a agua avasa do banheiro para o quarto, eu joguei uma toalha em cima da agua e assim secou, mas de resto foi uma boa estadia, o café da manha muito bom e fui muito bem tratada

Leisure Self

10/10

Exceptional

04 May 2023

DIONISIO HILARIO GARCIA

Good value for money. Good size rooms with practical amenities. Very well connected to transportation, restaurants, shopping centers, museums, etc.

Business_and_leisure Self

10/10

Exceptional

27 Apr 2023

Marco

The staff was very polite, friendly and helpful. The hotel is clean but is old and maintenance is not what we are used to in the USA.

Leisure Family

6/10

Pleasant

19 Mar 2023

Verified traveler

CAUTION NOISY CONSTRCTION NEXT DOOR.

CAUTION CONSTRUCTION NEXT DOOR FOR ABOUT THE NEXT YEAR, NOISY ! EXCELLENT LOCATION. Place was very clean. Strange, food was actually good in the restaurant including the buffet breakfast. RICARDO the head waiter in \"La Fortuna Restaurant\" gave excellent service every night for dinner. Room while clean was really small, not enough light at night. Do NOT get a room with twin beds (this was the only type available when I made my reservation). Beds are Really Small and take up more room in the already cramped room than a single double bed. Bathroom not small but shower really cramped, poorly designed and needed more water pressure. What was annoying was the large group of 100 people for a seminar staying in the hotel that blocked everything, lobby, restaurants, elevators, etc. I found out by asking that this is a regular situation in this hotel 2-3 times a month. Would I stay here again, maybe if no other options. Better options close by like the WYNDHAM and NOVOTEL.

Business

4/10

Poor

10 Dec 2022

alex

I don’t like the hotel everything older elevator so slow…

Business_and_leisure Friends

8/10

Excellent

01 Dec 2022

Georg

very friendly personell

Leisure Partner

2/10

Poor

11 Aug 2022

Maria Cristina

Very old hotel, bed mattress is not good, understaffed and in different situations the staff wasn’t able to help us with very simple requests. The location is gods but not worth the cost

Business Partner

10/10

Exceptional

26 Apr 2022

Bruce

The hotel is strategically located within a 10 walk to several malls and stores. The hosts/hostesses are very understanding, helpful and friendly

Leisure Self

10/10

Exceptional

24 Apr 2022

Kathia

Great hotel

Leisure Family

8/10

Excellent

08 Mar 2022

Ethan Matheus

I was not so happy with the elevator and key card situation. I had to magnetize my key card every time to use the elevator. Except for that everything was fine.

Leisure Self

10/10

Exceptional

05 Feb 2022

Paul

What was unique was the roof top bar/restaurant
. Super view, great service and fantastic food.

Leisure Partner

4/10

Poor

30 Dec 2021

Matthew

Poor service and filthy

We were not allowed to use the pool amenities. We asked 2 times and both times we were told no we should have come earlier. The internet was spotty and did not work. The elevator cards did not function well and took 10 times to work. The hose in the bathroom toilet to clean to clean yourself was absolutely disgusting, it had brown and pink fungus on it and looked like it had never ever been cleaned before. I would not stay here again or recommend it to anyone.

Partner

8/10

Excellent

21 Dec 2021

Tatiana

Great location and staff.
The building need updates!

Leisure Self

10/10

Exceptional

12 Dec 2021

Raymond

Great treatment

Leisure

10/10

Exceptional

09 Sep 2021

Bruce

The staff has and will always be outstanding! This was a return trip and I won’t stay any other place in São Paulo. The staff was kind; understanding; funny; and full of extraordinary skills in hospitality.

Leisure Self

8/10

Excellent

09 Aug 2021

Verified traveler

Needs an update, but the location is great.

Leisure Family

10/10

Exceptional

24 May 2021

Verified traveler

A equipe de operações da recepção foi incrível; brilhante; e hospitaleiro! Cada dia foi incrível durante minhas interações com eles.

Leisure Self

10/10

Exceptional

12 Apr 2021

Christopher

Awesome place for a day or weeks

My stay there was great! The staff was super awesome and friendly! Very close to many things and a few markets nearby to get water, soda, beer...whatever

Self

10/10

Exceptional

10 Feb 2021

Verified traveler

Great place internet bad at times but that’s Brazil

Leisure Family_with_children

6/10

Pleasant

09 Jan 2021

Verified traveler

Stars need polishing... better options around

Booked this space as a chance to get some work done while in São Paulo as well as being close to Paulista Avenue, it’s shops and local attractions. That’s what this hotel is about really...
Despite a comfortable bed, the hotel feels like it was built back in Austin Powers times. It desperately needs a refurbishment. If you are thinking about working from your room be prepared to bring a dongle or use your phone signal for internet. The open network they offer ia not only not secured by a password but also drops every other 10minutes. Those zoom calls will be problematic...
The staff needs training. Things like standing up to refill your coffee during breakfast and coming back to your table being emptied before you’re done does not make you feel very welcome. Nor does the security guards and reception staff when you go down to collect an associate for a meeting in your room. They practically physically search the guest even though you just said he/she is with me. “House rules” they say...
The star of the show is the general manager, when prompted, Denise was very courteous and responsive. I genuinely wish her the best of lucky getting her team into gear and lifting the level of service provided in the hotel.

Business

4/10

Poor

09 Dec 2020

Rodrigues

Wi-Fi (specially during night time) didn’t work properly. Had to call many times, EVERY night. The safe box wasn’t working ( I checked in on Sunday), they couldn’t fix over the weekend. Found hair in my bed and also on the bathroom tiles. Specially during a Pandemic unacceptable.

Business_and_leisure Self

2/10

Poor

03 Dec 2020

Verified traveler

Terrible Service

We stayed 2 nights. The first night, the A/C was out in the whole building. They didn't even bother to tell us we had to bring it up to them, and then they decided to share it was out in the whole building. The staff was unfriendly and not helpful. Nobody would even acknowledge us or say hi or offer to help. The only positive was the location. But I would not recommend or stay here again.

Friends_and_family Friends

8/10

Excellent

19 Oct 2020

Luis

One bad employee ruined my stay.

I was very happy when I checked in early and I was able to go to my room right away The ladies at the front desk were super friendly and helped me with everything I needed, they even allowed me to enjoy the free breakfast that morning because I was going to check out at 5:00 am the next day and I wouldn't be able to have breakfast.
The room was nice but wi-fi didn't work.
The only issues I had with the hotel were, the gentleman working in the afternoon was rude and not friendly at all, and on top of that he didn't wear any mask what I thought it was unacceptable, the other issue was that I left my phone adapter and charger in the bathroom and these items were never found.

Location is perfect and the view from the hotel is also great.

Self

10/10

Exceptional

24 Feb 2020

Verified traveler

Location is very good. Surrounding is safe. Room is spacious. Staffs are friendly.

Leisure Family

2/10

Poor

15 Feb 2020

Wendell

VOID THIS PROPERTY.

We were a party of 6 people going to Dao Paulo for a quick vacation. At the beginning the staff was warm, nice and accommodating. We stayed at the hotel for 2 nights without an issue. On thé 3rd day our group expanded to 7 people (we work for an airline) and we upgrade one of the rooms to a suite. They front desk asked us to check out of the one room, surrender our room keys, pay for the upgrade and we could switch rooms which we did. After paying for the room. We were given the key and when about our day. At check out we were accoudés of not paying for our room and they threaten to call the police on us and had security at the door blocking the front door. It was absolutely embarrassing. I have used Hotels.com with properties all over the world and NEVER had an issue. We showed the front desk our online credit card statements through our phone to prove that we paid at first they said it was a mistake. Then they said the agent we spoke to misunderstood because of a language barrier even though his English was just fine, then they say in their system we were never charged. We had to catch our flight and were were going nowhere with the front desk people we paid the bill they said we owe so we would not miss our flight. I work for a major airline and I will make it my mission to let everyone know about my poor experience to everyone I come in contact with. I will never return to this property or chain ever again. lus our room flooded twice and they did absolutely nothing for us

Friends_and_family Friends

10/10

Exceptional

29 Jan 2020

Carlos

Excellent service from all employees of the hotel and I had a great experience!! Good job!!

Friends_and_family Friends

8/10

Excellent

13 Jan 2020

Verified traveler

Staff was confused about what was around, about opening/closing times of some properties but they were friendly

Leisure Self

8/10

Excellent

25 Dec 2019

Lua Dandara

Ok business hotel

Ok hotel, but a bit old furniture and a very hard bed.
Overall it was fine and well located but nothing special that would make me want to stay again.

Partner

8/10

Excellent

12 Dec 2019

LUIS

Location is perfect. Close to Av. Paulista, malls, restaurants. Safe place. Good gym.

Business_and_leisure Self

8/10

Excellent

10 Dec 2019

Verified traveler

Great location and overall service & attention from all employees

Business Self

10/10

Exceptional

01 Dec 2019

Verified traveler

Conveniently located at the heart of the city. Starbucks kitty corner from the hotel. Has a Skybar on the 30th floor with a great view of the city and has its own taxi fleet.

Friends_and_family Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Clean and the staff is very helpful plus attentive.

Business Self