Name: Premier Inn Dover - Eastern Ferry Terminal
Address: Marine CourtMarine Parade, Dover, CT16 1LW, GB

8/10

Excellent

02 Aug 2026

Lynn

Ok for overnight before a cruise.

8/10

Excellent

29 Jul 2026

Roger

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10/10

Exceptional

26 Jul 2026

Kristen

The hotel is well maintained and the staff was very helpful. No A/C but we were provided a fan for each room which helped at night. We highly recommend visiting Dover and staying at Premier Inn. Great first impression for our trip to Europe.

10/10

Exceptional

25 Jul 2026

Hsueh Jim

Hotel is good but there is not much to see in Dover.

Partner

8/10

Excellent

25 Jul 2026

Gail

Nice location for views but the food left a lot to be desired and the building is tired and in need of updating.

4/10

Poor

19 Jul 2026

Robert

Needs a lot of work on everything, customer service, house keeping and everything.
It’s very reduced service and feels cheap.
Soap in bathroom is low quality, noise was crazy, breakfast is expensive.. restaurant attached to the hotel is ok.. nothing special look for better food and service. Overall stay somewhere else… wouldn’t recommend or stay again..

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Carrie

Could use air conditioning, but other than that very nice place.

Friends

6/10

Pleasant

16 Jul 2026

Theresa

The staff did not clean the room. The waitress was very friendly and helpful.

Friends

10/10

Exceptional

16 Jul 2026

William

Great place to stay , very reasonable rates, lovely staff and your right on the water front,, great location especially for people cruising out of Dover. I would stay there again.

Family_with_children

8/10

Excellent

12 Jul 2026

E J

Lovely views across the harbour from our room. The room was quite warm as the window has a restricting opening safety device. A good fan had been added thankfully.

Breakfast was great - plentiful and varied.

Staff were all lovely.

It was in a good position to access restaurants and pubs.

Friends_and_family Friends

2/10

Poor

11 Jul 2026

MELISSA

Will never stay here again. No air conditioning in room, no wash cloths, no phone to contact desk. 1 elevator was out leaving only 1 elevator for the entire hotel. Crap fan was ridiculous to move hot air.

Partner

10/10

Exceptional

11 Jul 2026

Susan

The room was clean and the bed was comfortable. We were in the middle of a heat wave and there was no a/c but that was expected. The window only opened a sliver (not helpful) but the room had a very nice desk fan to keep the air flowing (very helpful). The location was good. There is a great restaurant in the hotel and many shops and food sources within easy walking distance. The Dover Castle is just above.

Partner

4/10

Poor

07 Jul 2026

Erica

No A/C. Tiny fan in the room. Windows open maybe 2 inches. We were there during a heat wave and the room got up to 86° F. It was miserable. No phones in rooms so can’t contact staff unless you go back to the reception area.

Partner

6/10

Pleasant

07 Jul 2026

Michele

On positive side room clean, lifts good, bed comfortable. On down side no aircon and room was 28 degrees. Fans just pushed the hot air around. Thick duvets on bed in middle of summer with no top sheet.

Partner

10/10

Exceptional

06 Jul 2026

Jennifer

Clean hotel and great location! Across the street are shops and places to eat. You can walk to the castle and the cliffs. The breakfast was good. They have a phone at the front desk to catch a cab.

Self

10/10

Exceptional

04 Jul 2026

Eugenia

It was great for the amount of time we where there.

Family

2/10

Poor

01 Jul 2026

Lisa

NO AIR! Do not stay here! The room was ROASTING. I am talking 30.5 degrees C, 87 degrees F! It was unbearable! The window only opened out three inches --it was cool outside, no way to get any fresh air in. One tiny fan was aimed at the bed. There was no ice machine to get some ice to cool down. This is inexcusable--we were nauseous from the heat. This was DANGEROUS! We were stuck to the sheets with sweat. In 2026, to have NO AIR, NO VENTILATION, NO ICE is inexcusable and hazardous. Someone is going to have a health incident and sue. DISGUSTING!

Family

8/10

Excellent

01 Jul 2026

Rosemarie

No air conditioning.. but they did provide a fan

Friends

10/10

Exceptional

28 Jun 2026

michael

Nice clean rooms and no problems with this stay in Dover!

Friends

4/10

Poor

28 Jun 2026

Candice

I had two rooms booked one of the rooms was not cleaned when my party checked in open the door and had to down and get another one. My 2nd room was for a family room and I ask to have one on the,channel side so I could get the air off the water. I u deist d Europe is under a heat wave but need to have enough fans for each room. If you do not have a/ c would be nice if had windows that open enough to let in air to cool the room off

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Brendan

Room was fine, bed was comfortable enough. Lift was broken and didn’t work during our stay.

Partner

8/10

Excellent

27 Jun 2026

Leslie

The hotel was very clean. Staff was wonderful. Some basic amenities were missing. EG. No phones in the rooms. Missing items such as enough towels, mini fridge and no AC. The AC probably isn’t needed. However, we spent 2 1/2 days there during a heat wave and sleep was pretty much impossible due to the heat. The one small window will only tilt out 2-3 inches. Very little air made its way in.

The attached restaurant was great especially their wait staff. Sam was an incredible credit to the restaurant. She was wonderful.

Friends_and_family Friends

6/10

Pleasant

27 Jun 2026

Samuel

We arrived at 2:25pm, and on one of the hottest recorded days. We were greeted with \"check-in isn't until 3pm, but you can go have a drink at the bar. Or you can do early check-in for 15 pounds\". A \"welcome to the Premier Inn\", would have been nice. However we soon found out they did us a favor, because there was no air conditioning, and the window could only be opened about 6 inches. A fan was provided, but had little effect because the window could be only opened slightly, and only outwardly, rather than up or down. The air was so stiffeling, that at around 2am, I went outside and sat on a bench.

Partner

10/10

Exceptional

26 Jun 2026

Nicholas

The room was nice and clean. Breakfast was good. Bed was comfortable. Excellent value for the price charged!

Family

6/10

Pleasant

20 Jun 2026

Bartolo

Staff was helpfull. Room was clean. No air conditioning and it wa hot. The location not so good.

Family

10/10

Exceptional

20 Jun 2026

Jean

Close to cruise port clean friendly

Family_with_children

6/10

Pleasant

12 Jun 2026

Percy Sohrab

Excellent value for money

Partner

10/10

Exceptional

09 Jun 2026

Henry

Close to very nice historical areas. If you like to bathe using a wash cloth bring your own. These properties do not provide wash cloths. That was the only bad thing.

Partner

10/10

Exceptional

08 Jun 2026

Arthur

The staff is absolutely amazing! They go above and behind to help everyone with kindness and patience. The property isim need of some repairs. All of the lifts were down. The gentlman checking people in was offering to carry everyone's luggage up the stairs for them. There are 4 flights! The water in our shower wouldn't turn on but the sink was fine. So, we were given access to an additional room to shower. The staff makes up the difference for the needed repairs.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

JERRY

If you are cruising out of Dover Uk I highly recommend this hotel. Near the cruise port and Dover Castle.The restaurant and bar is good as well.

Partner

6/10

Pleasant

07 Jun 2026

Harold

The elevator didn’t work most of the week… the floors are so weak it sounds like the floor above you will fall through on you.

Self

10/10

Exceptional

02 Jun 2026

Robert

Hotel was clean and close to downtown area very close to Dover Castle. It was also nice having the bar at the end of the day.

Family

6/10

Pleasant

01 Jun 2026

William

Staff was very nice and helpful. Inn was very dated with no AC for the hot weather.

Partner

6/10

Pleasant

23 May 2026

Kristina

Hotel is rather rundown and shabby. It is clean though. I paid for a family room one queen bed w a sofa. I was traveling with my brother so he could not stay in the same bed. He graciously slept on the couch. He went to talk to somebody on duty and they seem like they were going to raise the rate that we paid for a lesser room. I said no, I did not. Anyway, the staff was rather rude and the room was not what we paid for.

Friends_and_family Friends

8/10

Excellent

18 May 2026

Robert

The restaurant attached to the hotel was excellent, staff were friendly, food was excellent, we were glad we didn’t have to go far to eat as being new to the town it was hard to find a place.
I believe the restaurant is closing which will be a shame for future travellers..
I asked to check in 15mins early & was told it would cost £15 which I thought was a bit rude, the young girl couldn’t have cared less, when we did check in the guy that was there was rude & not helpful at all..
Hotel looked dated & unclean on the outside.

Partner

10/10

Exceptional

01 May 2026

Helen Shuk Han

Great staff, very helpful. Excellent location, close to shops, spacious room, comfortable bed, even for a twin trundle bed!

Family

8/10

Excellent

30 Apr 2026

Robert

Very convenient location for Dover Castle and the Cliffs

Partner

8/10

Excellent

20 Apr 2026

Alexandra

The kitchen was closed when we arrived. Later service may be appreciated. Our room also had a very squeaky floor so I pity the people below us. View was beautiful and shower was hot, bed was clean and fresh. Staff were not always at their post at the front desk but we never had to wait long.

Friends

8/10

Excellent

10 Apr 2026

Muhammad

Overall, great location. The staff was super helpful!
The rooms were neat and tidy!
Air conditioning I couldn't figure out if it was there or not!
But overall a great place to stay by the sea!

8/10

Excellent

22 Mar 2026

Janey

Staff was fantastic! Restaurant was very nice.

Self

8/10

Excellent

24 Feb 2026

Lori

The staff was very friendly and helpful

Self

10/10

Exceptional

05 Nov 2025

SUE

Clean quiet room

10/10

Exceptional

01 Nov 2025

Cathleen

Had a comfortable bed and good sleep in a quiet room, delicious & non-greasy breakfast, smiling, friendly and helpful customer service. Closest distance to walk to both the White Cliffs of Dover and Dover Castle. All at a good price too. Thank you!

Self

10/10

Exceptional

18 Sep 2025

Jamie

Walk right out to the welcoming waterfront path. Quiet area. Close to grocery stores and restaurants.

Leisure Family

2/10

Poor

13 Sep 2025

Ashley

While our room was decent, our overall stay was terrible. We stayed with two young children with an early ferry in the morning. All night we heard loud banging and sounds from the room that was above us. This woke my children up. When we spoke with the front desk at 2:00am they said it ‘was just a Friday night and people were returning from the pub’. The sounds in the room above us were all night. This was an absolutely terrible stay with staff that seemingly didn’t care that someone in other room was being loud and keeping other guests awake.

Leisure

10/10

Exceptional

08 Sep 2025

Avelino

Nice quiet place.

Leisure Partner

6/10

Pleasant

14 Aug 2025

Charles

Mini fridge would've been nice, I understand they didn't have air conditioning, but they had a small fan if they just had a couple extras.

8/10

Excellent

24 Jul 2025

Rita

Looked after very well by the team members.

Leisure Family

6/10

Pleasant

27 Jul 2026

Julia

The winning points for this hotel are helpful staff and a pleasant location by the water. The room was extremely hot and stuffy, no air conditioning and a window that is blocked from opening fully. It was hot and stuffy at all hours of the day and night while it was a tolerable 26 degrees outside.
Breakfast was ok though nothing classy. Good value of 10.99 for a full breakfast per adult and free for a kid with a paying adult.
Dinner was expensive but poor quality. Very busy and noisy and long waiting times for everything - dinner, desert, and check.
On the positive side, 20 minutes to Dover Castle and White Cliffs, 3 minutes to the bus stop with the bus that takes you to the train station, and about 8-10 minutes to grocery stores and restaurants. For those who like running, excellent running opportunities along the harbour and an outdoor gym in the nearby green space.

6/10

Pleasant

20 Jul 2026

Pieter

Gedateerd hotel met weinig voorzieningen. Opzich prima voor een kort verblijf als je de volgende ochtend vroeg met de ferry moet. Verwacht niet te veel.

Family_with_children