Best Western Plus Burlington Hotel

10/10

Exceptional

12 Mar 2026

Liam

Gffgg

Partner

6/10

Pleasant

26 Feb 2026

Adrian

Our room was excellent, wonderfully clean and comfortable. The staff were attentive and courteous. The public spaces are a little tired. The breakfast room / restaurant is basic. The parking is an absolute nightmare. Just pay for the parking permit to park on the Main Street to avoid the stress of finding a parking space.

Partner

8/10

Excellent

04 Feb 2026

Chris

Room exceptionally clean
Parking a bit hit and miss

Business_and_leisure Self

10/10

Exceptional

01 Feb 2026

David

Comfortable, clean and warm room. Lovely, considerate staff. A thoroughly enjoyable stay.

Wonderful staff, stylish atmosphere and quality beverages in the Bay Tree bar

Leisure Partner

8/10

Excellent

27 Jan 2026

John

Very clean throughout, pleasant, helpful staff, all of which are impeccably professional. Pleasant, high-ceilinged rooms.

Leisure Self

10/10

Exceptional

27 Jan 2026

Ken

Great Hotel, our room was a 4 poster room with a view

Partner

10/10

Exceptional

25 Jan 2026

Lianne

Greatly stay and service

10/10

Exceptional

24 Jan 2026

Robert

Clean room and attentive staff

Self

8/10

Excellent

18 Jan 2026

Jean

Courteous staff. Room small but clean and comfortable

Partner

10/10

Exceptional

11 Jan 2026

Malcolm

Lovely traditional building. Clean,warm comfortable room as was the hotel overall. Polite, friendly staff.
Thank you for an enjoyable stay.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Nicola

Clean spacious room, very comfortable.

Partner

10/10

Exceptional

07 Jan 2026

Emma

Room was lovely, facilities great staff frienflu and welcoming

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Natalie

Room was clean and bathroom felt new. Towels were SUPER soft. Bathroom did have a musky smell but overall was clean. Bed was comfortable but pillows were insanely hard which caused us both to not sleep right away.

Went to the Restaurant for dinner and staff was very friendly and accommodating. Breakfast was a big disappointment at 9am everything was pretty much picked over at the buffet. However you could order from staff. I would recommend not paying for breakfast and go somewhere else on a walk. Either direction had better coffee and pastries.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Leonard

A nice mid price hotel near the coastline.

A little disspointed we had to ask for a dog bowl and blanket after paying the extra fee and room upgrade for the dog. There was also little interest when we mentioned there was no hot water for the shower.

Overall, it served its purpose for a short stay.

Leisure Pet

10/10

Exceptional

26 Dec 2025

Christopher

Clean comfortable room. Lovely en suite. Delicious bar meal

Partner

10/10

Exceptional

24 Dec 2025

John

Nice old hotel with friendly, very professional staff. Clean, pleasant room with high ceiling, comfortable temperature. Bed was a touch hard for my taste, but thats the only criticism I had. Breakfast was nice and great value if booked with the room.

Leisure Self

10/10

Exceptional

21 Dec 2025

Donna

Our room was huge and spotlessly clean, comfy beds and lovely view
Staff were lovely, in particular the bar and restaurant staff who went out of their way to get our dinner order in without a wait as they had a big booking for 28 people. We loved our stay and already planning to come back

Leisure Family

10/10

Exceptional

21 Dec 2025

Gilmour

Yes

10/10

Exceptional

21 Dec 2025

Julie

nice relaxed stay

Partner

10/10

Exceptional

19 Dec 2025

Rob

Staff were really nice welcoming

10/10

Exceptional

15 Dec 2025

Roland

We did a room upgrade, well worth it. Great reception for dogs. Great quality breakfast. Dogs can't come in the breakfast room but table is laid in the bar, which is nice with view over the garden. We like this hotel, bit more expensive but well worth it

Partner

6/10

Pleasant

12 Dec 2025

Jo

Place feels like it needs a refurb as it’s looking a bit tired.

The mixer tap in our shower wasn’t working so water was very hot.

Partner

10/10

Exceptional

12 Dec 2025

kellie

I had a lovely stay here, the rooms seem to have been refurbished since my last stay. My room was beautiful
Definitely recommend and a good price too

Self

10/10

Exceptional

08 Dec 2025

Edwards

Great staff, clean room, well kept. Unfortunately the breakfast was very disappointing, greasy and not quality ingredients. we are vegan/vegetarian and the plant based bacon was very greasy, only small half grilled tomato and almost burned sausage. it would be great to check for fresher ingredients

Business_and_leisure Pet

8/10

Excellent

06 Dec 2025

Colin

Clean, quiet and newly decorated room.

Partner

6/10

Pleasant

03 Dec 2025

Nick

Arrived late left early

Partner

2/10

Poor

01 Dec 2025

Melissa

Things would have been fine, except we had the hotel book us a taxi in the morning to our train, to goon to Wales.

When we were downstairs waiting at the arranged time and the car didn’t show, we asked the man at the front desk to call and check on the taxi. He kept saying no, to be patient and give it time. We explained we didn’t have time as the train wouldn’t wait and new tickets were £500.

Both my boyfriend and I asked that he just call, and he just wouldn’t. Eventually when we were about to miss the train we said no, you need to call.

He did - no taxi was booked as they promised it was the day before. Eventually we got another taxi, made it with 1 minute to spare.

When I asked him why he refused our multiple reasonable requests to do the basic thing we needed (and that the hotel said they had already done), he just said “what do you expect me to do about it?”

I expect you to call the company. He said what’s done is done and it’s not his problem.

He was rude at check in as well, but we let that go. But this was too far and he just kept telling me off saying it’s not his problem.

So honestly, ridiculous service and can seriously impede on your ongoing travel (no uber in area) because some guy who works at the front desk wants to decide what you should do as opposed to rational decision making. Unnecessary and lazy.

Business_and_leisure Partner

10/10

Exceptional

27 Nov 2025

brian

Great overall thanks

Business

8/10

Excellent

27 Nov 2025

Steve

Room was clean, staff polite and helpfull.Good location just a little noisy in the morning with doors banging down the corridor.

4/10

Poor

17 Nov 2025

James

Dated room, poor shower quality, excellent staff.

Business

10/10

Exceptional

16 Nov 2025

Jemma

The room was amazing, the nicest hotel room we have stayed in. Impressed with the hotel and reception staff were really helpful and friendly.

8/10

Excellent

14 Nov 2025

Ken

Staff friendly and helpful. Great place to bring your dog with you.

Leisure Pet

10/10

Exceptional

09 Nov 2025

Mark

Everything about this hotel was great from the clean rooms, looked like they have been spruced up ,to the great food good choice, great bar with good choice of snacks and food,all staff we're excellent and could not do enough for you ,everything i want from a hotel stay ,
Absolutely recommend staying here ,thankyou all, will stay here again in the future im sure.

Partner

10/10

Exceptional

07 Nov 2025

Ruth

Friendly staff lovely room an hotel

Business

10/10

Exceptional

07 Nov 2025

Mr Roderick

We upgraded on arrival and that was an excellent choice. The four poster room was clean, spacious and well appointed.

Partner

10/10

Exceptional

07 Nov 2025

christopher

Room very clean plenty to choose from the breakfast bar was nice to have a drink in

Leisure Partner

10/10

Exceptional

27 Oct 2025

Denis

All good.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Denis

All good. will come again.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Dean

The suite was lovely and spacious offering a very relaxing experience. The bathroom with double shower and double ended bath was a very welcome surprise. We didn’t want to leave the room it was that nice.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Philip

Very clean, friendly staff

8/10

Excellent

24 Oct 2025

Jill

Lovely old property. Floors creaked but otherwise quite quiet. Staff were friendly. We didnt eat there so can't comment on the food.
Very close to the seafront & walked along there to the main town, which only took about 20 minutes. Would stay there again.

Partner

10/10

Exceptional

21 Oct 2025

Debra

Friendly helpful staff

Partner

10/10

Exceptional

16 Oct 2025

JOHN

very nice staff. it was a very short stay but all good
and would come again.

10/10

Exceptional

15 Oct 2025

Kate

Beautiful, spacious room with four poster bed, sitting area and a huge bathtub. Overlooked a park so very peaceful. Bathroom was huge with double sinks and a walk in shower. Best night’s sleep I’ve had in a hotel room for many years! Would definitely return and stay longer next time!

Partner

8/10

Excellent

12 Oct 2025

Sunit

Reception staff got a room ready for us to use earlier than the check in as we needed to change for a wedding.
Manager went out of his way to make us sandwiches as we arrived when the restaurant was closed.
The staff truly went out of their way to ensure we had a comfortable stay.

Leisure Family

10/10

Exceptional

12 Oct 2025

Zoe

Brilliant stay from the beginning, reception staff friendly and attentive. The room was beautiful, and very cosy (four poster bed). It was old fashioned in style but I think that was the point, and it works very well. It was a lovely mix of modern and old. The bathroom was huge, and still had original plumbing features (vintage taps etc) but were brilliantly preserved. Easy to get a taxi into Folkestone harbour (5 pound each way). Not a lot of parking but there is free parking a 2 minute walk away. We absolutely loved Folkestone and said we would come back, and we wouldn’t stay anywhere else but the Burlington.

Partner

10/10

Exceptional

09 Oct 2025

Mark

Rooms were a good size and very clean. Staff were great. Amazing location if you like it quiet and walks by the sea. Main shopping area is also only a short walk away Had a fantasic time.

Leisure Partner

8/10

Excellent

03 Oct 2025

Rosalind

On arrival the receptionist was very friendly and helpful. He told us that parking is very restricted at the front of the hotel if you arrive later. However you can park in the road at the side of the hotel for free unless you are happy to pay £7.50 for a parking permit per night in the permit bays. We hadn’t pre-booked breakfast because we thought we could use our Expedia gold rewards of 20% off food but apparently breakfast isn’t included in that offer. However we were informed on arrival that it would be cheaper if we paid upfront rather than the next day. We stayed one night in a comfort room which was clean and comfortable. Breakfast was either buffet or order freshly cooked and plenty of choice on offer. Again the were staff very helpful and attentive.

Business_and_leisure Partner

10/10

Exceptional

29 Sep 2025

Richard

Staff were excellent and so helpful cleaning staff were so good

Partner

8/10

Excellent

28 Sep 2025

CLARE

Lovely old Victorian house converted into hotel- make sure you take the right elevator as two sides do not connect! Room was clean well appointed ( including a fan) for a warm night) and I was given my tub/ shower combo as ai had requested. Shame the water was not hot when I returned to my room at 11 pm. Breakfast very good with choices off menu and buffet for 14£ if booked night before. Lovely bar with excellent cocktails.

Leisure Family

10/10

Exceptional

22 Sep 2025

Roger

Very good room. Pet-friendly.

Business_and_leisure Pet

10/10

Exceptional

13 Sep 2025

Lisa

Close to the coast, very nice room, great breakfast, very helpful and pleasant staff.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Emal

Incredible staff

2 night stay while visiting for a friend's wedding. Room was clean and cozy. Staff were amazing. Very knowledgeable and incredibly attentive. Even going out of their way to bring us got breakfast items when we were running late on Sunday morning!

Partner

8/10

Excellent

09 Sep 2025

Paul

Nice place, good service and decent food. Convenient for eurotunnel.

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

Helen

-

Leisure

10/10

Exceptional

25 Aug 2025

Steve

Very few things are how they should be these days, The Burlington is an exception. This is how hotels should be done. First class.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Muriel

Lovely friendly hotel

Very spacious hotel in a lovely building and quiet road, close to the beach top promenade. We walked everywhere.
The room was very comfortable and spacious.
Breakfast was really nice, full hot and cold buffet and extra menu to order from.
Very friendly staff.

Partner

6/10

Pleasant

13 Aug 2025

Nicola

Nice hotel but breakfast disappointing.

Our room was clean and comfortable and the staff were friendly. I was extremely disappointed though that for the duration of our three day stay the hotel had “run out” of plant based alternatives at breakfast. As a vegetarian this is important to me and had I known before I booked I would have selected room only and had breakfast at one of the many local eateries. When I complained to the waitress on the third day she just shrugged her shoulders which gave me the impression that she didn’t care. No apology was offered.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Terence

The size of the rooms was excellent.
The hours for breakfast in my opinion could have been extended by another half hour

Leisure Family

8/10

Excellent

30 Jul 2025

Matthew

Business trip

Comfortable stay for a quick business trip

4/10

Poor

29 Jul 2025

mark

The staff as ever were superb the property is catering for one offs nobody actually staying there for 10 days run down not busy food so so and heat Jesus the bedroom was like an oven .not to mention the bed the springs were fighting to get out. I actually thought stopping it might have changed but sadly not it's on par with the South cliff sorry but we probably won't be back for £1000 it was a waste of money. I hope it is addressed as you have some amazing staff from dining bar and front desk.pleasr make it better or you'll end up with no foot fall at all.

Leisure Partner

8/10

Excellent

25 Jul 2025

Nicholas

This was our second visit within a week. Reception staff were very cheerful and helpful. Our room (231) was much better this time, very spacious and clean.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Justin

Great location right on the doorstep on the channel. Staff really friendly, romms clean and well kept. The bar was nice and decent variety of drinks. We didn't eat as i was visiting a friend do went out but will definitely consider using again wjen I'm back down.

Leisure Friends

10/10

Exceptional

23 Jul 2025

Kiki

Very friendly staff even checking later.
We could still have dinner in bar with dog at last moment.
Room great, very well updated and clean. Bathroom lovely. Apart that the water in shower only trickled. No nice full stream

10/10

Exceptional

20 Jul 2025

Meena

Staff were very polite and accommodating. I needed an iron and iron board and they got one for me very quickly. Loved the location.

Leisure Self

10/10

Exceptional

19 Jul 2025

Adriana

I would like to highly recommend the rooms, and I found the fan in the room to be a wonderful addition. The room was clean, spacious, and featured a comfortable bed and sofa, along with a large television. It provided everything necessary for a truly pleasant stay. Thank you very much.

Leisure Partner

6/10

Pleasant

16 Jul 2025

Nicholas

The cleanliness wasn't to a high standard and the building was tired and the repairs or replacement sections (new and old) didnt mix.
The bar areas were modern, clean and friendly staff although there appeared to be young inexperienced staff in the restaurant that needed a shake up.
We felt our beds could have been cleaner and questionable whether the bed linen had been changed.

10/10

Exceptional

13 Jul 2025

Sheila

Amazing stay

Great stay, excellent hotel with excellent staff.

Friends_and_family Friends

6/10

Pleasant

12 Jul 2025

Maria

Okay for a one night stay.
Bathroom had a mouldy smell
Staff was not unpleasant not pleasant neither
Room was ok
The cream in the bathroom was off.
They have a very small park which is always full as they don’t check who parks there.

Leisure Partner

4/10

Poor

06 Jul 2025

Richard

Night spent in a broom cupboard

Apparently I booked a small double room. Last time we stayed here (two years ago) we had a very large double room and that was what we were expecting this time Imagine our surprise in finding a room not much larger than a broom cupboard. So if you are booking a room here make sure you are booking a large room if you want a double.

The hotel was full but there seemed to be few people about. It was very quiet when we returned from a function at about 21.30

There is limiting parking provided by the hotel. Parking on the road outside (Earl's Avenue) needs a £7.00 a day permit from the hotel. There is free parking on the Leas - turn right immediately after the hotel.

Breakfast was OK. Nothing really to excite those who love breakfasts. Staff all very friendly and helpful.

Partner

10/10

Exceptional

01 Jul 2025

Amanda

Wondering stay and welcoming to puppy

Wonderful stay with lovely staff. First time travelling with my puppy and the staff made it both seamless and memorable.

10/10

Exceptional

30 Jun 2025

Patrick

Great service and excellent location

Warm efficient welcome at reception, lovely bedroom and bathroom, excellent restaurant and bar.
Close to large grassy area overlooking sea, great for dog walk

Partner

6/10

Pleasant

26 Jun 2025

N

Work stay

The hotel is a bit dated and needs a refurb but the service is great.

Business

10/10

Exceptional

22 Jun 2025

Tamsin

Lovely hotel. Very comfortable

Leisure Family_with_children

8/10

Excellent

21 Jun 2025

Francesca

This is a lovely hotel with everything you need. Great for a short stay in Folkestone. Rooms are clean and tidy, a delicious breakfast is on offer and the staff are friendly.
Just wish we could have checked in before 3pm.

Leisure Family

10/10

Exceptional

17 Jun 2025

Shelly

Unique

Leisure Family

10/10

Exceptional

14 Jun 2025

Caron

We booked this hotel because it has parking out the front of the building, but it is on a first come first Parking. However, I was disappointed to see someone had parked in the disabled bay without a disabled badge on display therefore I was unable to use the bay with my badge. I was most upset. The hotel had no plans in place or initiative to find out who had parked their car in that bay whether it was a hotel guest or as they said, it could be someone off the street. I was disappointed a hotel would allow this to happen they said this often happens on a regular basis. But everything elsewas superb.

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2025

BARRY

Lovely hotel in a great location for exploring Folkestone. We upgraded to a superior double room which was very spacious as was the en-suite. Very tastefully decorated, comfortable king sized bed. Partial sea view. The staff were all very helpful and friendly and we look forward to a return visit.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Kishori

I had a perfect lovely waterfront view, from my room, birds and flowers. And the bartender Oleski was courteous and friendly. Could not want for more pleasant stay. Would definitely recommend.

Leisure Family

6/10

Pleasant

12 Jun 2025

Paul

It was ok, room small and very warm, pigeons kept sitting on ledge outside as the deterrents (spikes) were incomplete and were noisy which meant opening window wasn’t at all great. Decent location and staff friendly though

Leisure Self

8/10

Excellent

11 Jun 2025

stephen

Lovely hotel in a great location, lovely bar area as well

Leisure Family

8/10

Excellent

04 Jun 2025

Ian

Great location within easy reach to town centre and the beach front

Partner

10/10

Exceptional

31 May 2025

lucy

Only issue with this hotel is the parking is very restrictive staff are lovely and hotel very clean had dinner in the bar which was good and breakfast was nice

Leisure Family

10/10

Exceptional

27 May 2025

siobhan

Great as always

Leisure Family

10/10

Exceptional

25 May 2025

Sunitha

A wonderful comfortable stay - we were upgraded too!!!
We loved the facility - warm and welcoming, clean and beautiful, did not lack anything
We will choose Best Western everywhere we go!!

Leisure Partner

2/10

Poor

11 May 2025

Robert

NOT DISABLED FRIENDLY. Do not stay if you can't walk up 10 steps. Rude staff when you ask for the locked disabled door to be opened leaving the hotel and returning.

Business Partner

6/10

Pleasant

05 May 2025

John

Room was small and tired, the bed was worn out uncomfortable and if this was my first stay it would be my last. Previous stays were much be

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

jacob

Great value for a big room in a hotel with plenty of character.

Leisure Family

8/10

Excellent

07 Apr 2025

Amanda

Large traditional hotel in Folkestone. We arrived late and left early so did not see a great deal however room was clean and had a nice bathroom. Very limited parking but we found a space on the road.

10/10

Exceptional

04 Apr 2025

David

Break between 2 operations

After one operation for myself earlier this year and another booked in for the end of April, we took the opportunity to get away for a few days in Folkestone and certainly made the right choice of hotel. In a quiet location, the room size was excellent for the price with everything we needed supplied. Whilst an English breakfast was available, we were more than happy with our continental breakfast. When we next look to visit Folkstone, we would certainly look at this hotel first.

Partner

10/10

Exceptional

03 Apr 2025

Robert

Lovely hotel, rooms were well appointed. 4*. I had a small double room with ensuite. Shower. Missed a fridge being in the room though. Parking is limited at the hotel but plenty of free parking to the side on road. Avoid parking under trees as lots of seagulls around...! Friendly staff. Nothing is too much trouble. Lovely breakfast. Full traditional English and buffet continental. Hotel has a Victorian feel about it. Lifts were all working. West end of Folkestone. By beach and easy to walk into the centre along by the sea. Highly recommended.

Leisure Self

10/10

Exceptional

01 Apr 2025

Nicola

Amazing

What a beautiful hotel, we had a very comfortable one night stay with our dog and would return in a heartbeat.

Partner

10/10

Exceptional

31 Mar 2025

robert

Lovely stay

Small double but fine for overnight very clean and the comfiest bed lovely well kempt old grand seaside hotel

Partner

10/10

Exceptional

30 Mar 2025

Myfanwy

Had a really lovely stay at this hotel, staff were friendly and helpful and the hotel was clean and very nice.

10/10

Exceptional

30 Mar 2025

Jo

Beautiful hotel in a lovely part of Folkestone with wonderful walks & scenery

Leisure Partner

8/10

Excellent

19 Mar 2025

Anne

Overnight stop for tunnel

Stopped off on way to channel tunnel, so handy, lovely spot with nice elevated promenade walks. Lovely breakfast. Would definitely stay here in future & will recommend it to friends.

Partner

8/10

Excellent

14 Mar 2025

Robert

Theatre night.

A good base for seeing a show at the Leas Cliff Hall and lunch at the Rock Salt.

Partner

8/10

Excellent

11 Mar 2025

Sheila

The staff were very thoughtful and caring.
I liked the interior design.

Leisure Family

10/10

Exceptional

10 Mar 2025

steve

Fantastic service

There was a little hiccup on our room reservation but the reception staff resolved it without any problem and very much to our satisfaction. This is our second visit to the Burlington and we have always found the staff more than attentive to our needs or requests. They all should be highly commended with special reference to Romin. He is a credit.

Partner

4/10

Poor

03 Mar 2025

Adam

Poor service

I pay for double room extra £40 during my booking and still end up with 2 single bed very poor service from both parts hotel.com for charging extra and from hotel of absolutely not willing to receive this. I will really consider using booking directly from now on as very unhappy with the service received and no way of complaining.

Friends_and_family Family