Name: The Southcliff Hotel
Address: The Leas, Folkestone, 22-26, Folkestone, CT20 2DY, GB

10/10

Exceptional

29 Jul 2026

Fi

Great location, 10 mins walk from the harbour arm.
Lovely rooms, we chose a sea view and the sound of the waves crashing in the morning was so relaxing. Great service, particular thanks to Cheryl on the front desk. All staff attentive and helpful.
Really well cooked breakfast with lots of traditional cooked breakfast choices.

8/10

Excellent

27 Jul 2026

Denis

A bit dated but fine staff were great. Fab view from our room.

8/10

Excellent

27 Jul 2026

Steven

It's an old building and a bit shabby in places but kept clean and tidy. The staff were all very polite and helpful, they left us to enjoy ourselves but were readily available if we needed anything

10/10

Exceptional

26 Jul 2026

Keith

Reception very helpful
Nice clean room lovely views
A lift to all floors
Room was big nice bathroom with bath / shower
Staff very helpful

8/10

Excellent

24 Jul 2026

Maria

Had a room with balcony overlooking the sea. The room was a good size and clean. The bed was comfortable and clean.
The balcony had a couple of chairs to sit out on, which was nice.
One thing was the balcony doors closed and locked but could still be pushed / pulled open so wasnt secure. On departure i asked about a path down to the sea, but the reception said she didnt know the area so couldn't help, which was a shame.

2/10

Poor

20 Jul 2026

jason

Room was horrible. Not as described in pictures or description. Shower did not work, all furniture was extremely worn out, beds were terrible. Staff was very unhelpful and rude, asked for a different room or a refund and said they don't do that. BEWARE OF THIS HOTEL. DO NOT STAY HERE!!!!!

Partner

4/10

Poor

13 Jul 2026

Shirley

Very shabby, but reasonably clean. Very hot in the room with just a weak fan. Only one double socket in entire room and it couldn't have been further away from the mirror if it tried, so impossible to style hair, if that's something you would need to do during your stay. Musty old food smell in corridor. Bit of a shame as in good location.

Partner

10/10

Exceptional

11 Jul 2026

Daniel

The balcony overlooking the sea was beautiful, it was so nice ti sit there in the evening and first thing in the morning.

All the staff we met were absolutely lovely. Check in was quick and easy.

Hotel is a bit dated. The ladies toilets by the bar were blocked but the gentleman working reception guarded the toilet door for the men's whilst my friend used it so she felt safe.

The bed was really comfortable. I should have asked for an extra pillow as one wasnt enough for me, but this didnt spoil the stay.

The room was a great size. Free toiletries smelt really nice.

Close to town and the station.
I would stay here again

Friends

4/10

Poor

03 Jul 2026

Alan

The staff members that I met were polite and helpful. The hotel is old and in need of refurbishment.The windows would not stay open on their own and bits of wood were supplied to keep them open. The lift was old and rickety as was the decor. The mattress was old and needed replacing. The shower was fine and the bedding and towels were clean. Ok if you are staying for one night as we were ,but would not book for any longer . Not value for money

Partner

10/10

Exceptional

22 Jun 2026

Raymond

Good hotel, would recommend

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Alan

Great stop over before Channel tunnel. Tea and coffee provided for early start. Friendly staff. Street parking after 8 is easy. I think metered until 6. Not sure about business hours. Pet friendly and very convenient for access to tunnel in early mo ning

Partner

4/10

Poor

18 Jun 2026

Nomsa

The view is wonderful, but I felt a little uncomfortable there - narrow corridors, unused sections of the hotel, doors without a peephole, relative isolation from the reception as no phone and quite a distance. The receptionist knocked on my door at 2.30am demanding I come out to discuss noise in the block. She thought it was from my room. I refused as it was not me. Apparently there was noise the next evening, but I slept through it.

Self

8/10

Excellent

17 Jun 2026

Fiona

A hotel that retains some it's charms of former years, a rare pleasure these days!

Self

8/10

Excellent

13 Jun 2026

ian

On the back of the bedroom door is a card you can hang up if you do not want your room serviced that therefore implies the room would be serviced as would normally be expected.
But it wasn't and when I queried it with reception they said the rooms have not been serviced since covid.
If that is the case visitors should be pre warned that the room would not be cleaned, waste bins not emptied,no replenishment of beverage trays, no clean towels .
You have to ask for these services .

Self

2/10

Poor

08 Jun 2026

Steven

Showers only give cold water, sink had hot

Self

6/10

Pleasant

04 Jun 2026

Gary

Great staff. Perfect for a night before catching le shuttle to France.

Friends

6/10

Pleasant

04 Jun 2026

Suzanne

The hotel is directly off the beach which makes it a prime location. However, the hotel is old and has no air conditioning. In addition, you need to ask for a fan and hair dryer at the front desk.
This is not a modern hotel, so if that is what you are looking for, this is not the place.
There is no free parking included with the hotel. You can find street parking and walk to the hotel.
The views from the room were beautiful!

Partner

10/10

Exceptional

02 Jun 2026

Barbara

Room was very clean with a beautiful sea view.

Partner

10/10

Exceptional

27 May 2026

ian

I have stayed at the southcliff many times over the years and find it absolutely great for what I need. The staff are always friendly and helpful and made me feel welcome as always. A big thankyou to the lady on reception called Shiril who was very pleasant and helpful with an issue I had with the room so thankyou so much. I love the location of this hotel and the view looking out over the English channel and able to see France on a clear day. At the end of the day it's a budget hotel and like with everything you get what you pay for, but in all honesty it suits my needs and I usually stay for two or three nights. The only disadvantage is that they don't offer breakfast but not really an issue as plenty of cafes etc in the town which is literally round the corner. It's perfect for a short stay and to be fair you are out and about most of the time so a perfect base. I will certainly be returning in the not to distant future and would recommend this hotel. Oh and try and book a room with sea view as better than looking out over a carpark.

Self

10/10

Exceptional

25 May 2026

Kathryn

Great place to stay for a weekend of music on The Leas, nice balcony room with a sea view, no food but a well stocked bar, would recommend for a weekend stopover

Friends

6/10

Pleasant

03 May 2026

Carly

Having seen other reviews, we were pleasantly surprised to see that whilst the main areas of the hotel look a little outdated and in need of renovation, our room was clean and we were given a sea-view room. However, the toilet did not flush at all and the shower did not work; we only discovered this as we were getting ready for check out. There also appeared to be a potential asbestos risk with the flaking textured coating on the ceiling of the wardrobe with cracks in the ceiling and dust and debris on the shelf.

Partner

8/10

Excellent

07 Apr 2026

Michael

Yes sea view clean room staff are friendly

Self

10/10

Exceptional

05 Apr 2026

Sonia

This is our favourite hotel we stay im Folkestone. Staff are so friendly & welcoming.

They have a lovely bright reception area, tv, and a bar, lifts assessible to your room.

Rooms are clean & tidy.

Tbe hotel have been undergoing some modernisation, but this will take time.

It was originallly five townhouses, so bare with the manager, this will take some time.

You are a stones throw from the Leas Cliff Hall and the beautiful walk along the Leas as well.

2 minutes on foot & you are in the town centre.

There is quite a bit of work going on in and around tghe town. We can't wait to see the finish, very exciting for Folkestone.

There are many bus routes if you want to head out of town, there's a train station not far from the hotel as well.

Plenty of bars and an array of shops.

There is a market some days as well.

Heading further down the town you will come across the Old High Street, a cobble road with art shops galore and many other quirky shops.

At the bottom you will come to Folkestone Hatbour, look it up, it's welm wortba visit.

Partner

10/10

Exceptional

26 Mar 2026

Matthew

Spotlessly clean, lovely staff, tired decor but at the price it's tremendous

6/10

Pleasant

15 Mar 2026

Matthew

The bed in room 27 was sloping, so not the most comfortable.
Very clean and tidy, can't really complain, for the price.
My room wasn't facing the beach.

Friends_and_family Friends

4/10

Poor

10 Mar 2026

Chris

The door lock to our room didn’t lock properly, so we had to baracade the door to stop anyone entering during the night. Especially when the BBC news that weekend we stayed says unwanted people are entering hotel rooms with thefts and rape cases are on the up - Not good!

The layout of our rooms have health and safety issues we could’ve easily tripped down the dark staircase from the bathroom to our bedroom.

On a good point the rooms were very clean, so a great job from the maids\cleaners.

Partner

8/10

Excellent

25 Feb 2026

John

Clean, spacious and quiet room - even with a window open. Helpful and pleasant staff and good room servicing.

The only negative was that the matress was very tired - if that is replaced or a topper added it would be a 5-star review.

Self

8/10

Excellent

19 Feb 2026

Stuart

Staff were excellent. Room was very clean. Bathroom was dated but still clean. Wifi EXCELLENT.

Self

8/10

Excellent

03 Jan 2026

A

We stayed for 2 nights after Christmas. The room was very clean, warm and comfortable. It was lovely and quiet. There is no car park but the very kind staff let us use the staff parking at the back.

Partner

8/10

Excellent

30 Nov 2025

Kerry

Clean tidy

Partner

6/10

Pleasant

14 Nov 2025

Oliver

Clean yet dated interior but room itself ok for the price. No hot water at all from shower or sink. I didnt expect much for the price but at least wanted a hot shower.

Leisure Self

10/10

Exceptional

08 Nov 2025

Sonia

Our room.is always spotless and the staff are always accommodating.

10/10

Exceptional

08 Nov 2025

Sonia

Our room is always spotless and very clean. The hotel is gradually removating the rooms.
The staff are so friendly and accomodating, nothing is too much trouble.
The views if you are staying in one of the rooms with a balcony are amazing on a clear evening.

The town centre is a stones throw away, if you go down the old cobble high street you cone to The Harbour.

8/10

Excellent

31 Oct 2025

Kathy

Nothing stood out but I had a warm welcome, the room was clean (although needs refurbishing), it was warm and it was quiet. I requested more supplies for my tea tray which were readily supplied. Ideal for a one night stopover.

Leisure Self

10/10

Exceptional

12 Oct 2025

Stephanie

Great customer service

Partner

10/10

Exceptional

01 Oct 2025

Onyedikachi Veronica Ann

I really loved the view from my room. 10/10 experience

Leisure Self

8/10

Excellent

22 Sep 2025

A

The hotel is obviously old but beautiful - in a great position. The staff we interacted with were friendly and helpful. We thought it was good value for money, and we would stay here again.

Partner

8/10

Excellent

16 Sep 2025

Peggy

Amazing view!

More of a hostel vibe than a hotel. But polite staff and AMAZING view! thank you

Business Self

10/10

Exceptional

14 Sep 2025

David

Good value, comfortable, clean room

Nice room with lovely sea view. Room very clean, comfortable bed. Just right for good value night away. Quiet area, easy walking distance of the old town and harbour.

Partner

10/10

Exceptional

14 Sep 2025

Gary

Friendly staff and a quick check in and out.

Only downside would be the lack of parking.

10/10

Exceptional

07 Sep 2025

Lee

The mattress was a joke strings in your back. Need to be slung away.

Leisure Pet

10/10

Exceptional

06 Sep 2025

Alison

A very nice stay at this wonderful hotel
A caring ethic which to me is so important these days
The cleanliness is amazing and the reassurance of a reception that is manned throughout the night
Any needs met at a very competitive cost
And not forgetting wonderful sea views and it’s right near a fantastic theatre and local dining - hairdressers- the Knott who are very Green which is great and local Tesco
All needs met basically with 100yards
The hotel is very reasonable and if you want a lovely meal - the Voco an IHG hotel is metres away
Enjoy your stay

Business Self

2/10

Poor

02 Sep 2025

Ray

The room needs updating new carpet and a li

Leisure Self

2/10

Poor

29 Aug 2025

Denise

Clean room, and relativy inexpensive. But, there were several issues;

8/10

Excellent

27 Aug 2025

Glynis

It was an older hotel with character.. Floors a little creaky and other residents very noisy the first night . Staff we very welcoming and helpful during our stay . We had a very basic room but comfortable enough good shower and extra pillow given upon request. Will stay again.

Leisure Family

6/10

Pleasant

21 Aug 2025

dfas

The staff was friendly and helpful, but the front of the building was shabby and the photo online was nothing like the live version. There were no mixer taps in the sink in the very small bathroom.the shower screen needed Double DD40 for it to slide properly and the balcony was dirty and should be swept. Refurbishment is needed, apart from that, the hotel is in a lovely location, and if it is renovated i would certainly book again, and so say all of us in our group that booked

6/10

Pleasant

20 Aug 2025

Wendy

Cheap and cheerful. Clean. Friendly helpful reception staff. Would stay again.

Leisure Partner

8/10

Excellent

20 Aug 2025

Malcolm

Ok for the money

Room was clean, staff pleasant however the room was very basic and shabby. Good value for 1 night but would not want to stay longer or would use in future.

Partner

10/10

Exceptional

17 Aug 2025

Vanessa

I found the staff very kind, helpful and courteous

Leisure Friends

8/10

Excellent

04 Aug 2025

Kris

Lovely staff. An older hotel but clean and a lovely location.

Leisure Friends

6/10

Pleasant

04 Aug 2025

steve

Ok for a stop off before channel crossing

Friends_and_family Friends

6/10

Pleasant

25 Jul 2025

Steven

The hotel was ok for what we needed, 12 blokes on a golfing trip don't have sophisticated tastes.
My biggest complaint was parking, on the first night we couldn't find anywhere to legally park within half a mile, but after about 7pm, we moved our cars right outside the hotel for free parking till 8.00 the next morning

Friends_and_family Friends

8/10

Excellent

22 Jul 2025

Samuel

Southcliffe

Great Staff- great hotel- Great area- will go again- very economical

Friends_and_family Friends

4/10

Poor

18 Jul 2025

Verified traveler

Good location

Good location with parking out front. Have still not returned my £30 “deposit” which I am not sure what was for.

Friends_and_family Friends

8/10

Excellent

18 Jul 2025

Oliver

Nice and clean. Perfect stopover before heading to Dover.

8/10

Excellent

08 Jul 2025

Pushkar

A Convenient place as a stop over for the shuttle.

2/10

Poor

05 Jul 2025

Michael

Would not recommend

At the start there was an unexpected deposit to pay of £60! We were initially given rooms that hadn’t been cleaned. Had to wait for new room key while the manager dealt with another complaint. Manager and receptionist had an argument in the lobby. Building was very dated, not seemingly in good condition. The rooms themselves were clean enough though tired & dated. Windows don’t stay open. There was a puddle on the bathroom floor.

Would not recommend.

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Gerald

This hotel is slowly being refurbished.

Hotel is under renovation (and probably has been for some time) so we didn't expect much. Parking can be a problem, but we managed to find a spot 100 yds away. Parking is free (but scarce) between 6pm and 8am. We arrived at 5.25pm so only had to pay until 6pm.
Receptionist was a delight but seemed to be the only staff on duty - she doubled up as bartender. Lift ancient and cramped. Found our room on top floor but it hadn't yet had it's card key lock fitted, had to return to reception for physical key - receptionist full of apologies. Room was spotless and larger than we expected for a \"compact double\". Spacious bathroom and tea and coffee making.
Bar was reasonably priced. We sat outside on the front terrace. View was great and it was surprisingly quiet apart from some aggresive Herring Gulls. A few building bits and pieces here and there.
It would be churlish to criticise this hotel at the price they are charging.
We stayed just one night before catching an early ferry. Stay again?
Absolutely!

Partner

10/10

Exceptional

26 Jun 2025

Michael

Our room had been refurbished to a high standard. The staff were very helpful & nothing was too much trouble.

Leisure Partner

6/10

Pleasant

24 Jun 2025

Michael

Convenient location close to town centre and beach. Room was basic but sufficient if it's just somewhere to sleep,as it was for us. Only problem was the shower which took a while to get up speed. Had to lay shower head in the tray to get full flow!

Leisure Partner

8/10

Excellent

20 Jun 2025

jonathan

Southcliff has a great location high above the beach. I got a great view of a massive thunderstorm over France. It also has a smallish lift (elevator) to all floors. My ensuite bathroom room was small but adequate. The window was difficult to open (and keep open). Two electrical outlets are not enough in the 21st century.

Leisure Self

2/10

Poor

17 Jun 2025

Shelly

The place needs work. Not clean. The water is very hot and cannot be adjusted

Leisure Family

2/10

Poor

17 Jun 2025

Mark

Awful - This is why it is so cheap

Really sorry to say this but this place is a dump! Windows don't open, no AC, dirty bed sheets, shower was awful and leaked, bed was rock hard, pillows tiny and gave me a really sore neck, awful smell, dodgy lift, huge piles of dirt and rubbish out the front, really noisy at night (hearing \"call to prayer\" multiple times through the night from residents upstairs\"). I would never stay here again.

Business

4/10

Poor

15 Jun 2025

Nicholas

I don’t like to give negative reviews but this place was very run down and could do with a big renovation.

The bathroom was grubby and dated, the furniture was dated. If felt like I was in the 80’s again. We were meant to stay 2 nights but only ended up staying for one because it wasn’t a pleasant place to stay.

The only positive thing I could say is that the location was good and the staff were friendly.

Partner

6/10

Pleasant

14 Jun 2025

Kevin

Been many times in the past however not for the last 4 or 5 years. Was nice to see it hasnt changed too much and still old school quirky. Nice fresh paint in the rooms. Only disapointment was we had a sea view room above entrance. People outside talking at 5:30 am quite loudly. Which woke us up.Will come back again but not in a room directly above reception.

Leisure Partner

8/10

Excellent

11 Jun 2025

miss

Having work done at hotel so couldn't get a breakfast. Room was ok had to ask for someone to close windows .it was easy to reach were I was going so not to bad

Self

4/10

Poor

05 Jun 2025

Pamela

Everthing

6/10

Pleasant

01 Jun 2025

Christopher

Overnight stay only. Extremely dated and room and bathroom needed major update.
Bed however was comfortable

Partner

2/10

Poor

26 May 2025

Kevin

The worst hotel I have ever stayed in. The room was dirty with stained carpets, clumps of hair on the floor.

The toilet was cracked and did not flush properly the bath was stained, there was no hot water.

The Staff were borderline surly at best. We had to request towels which we then had to take up to the room ourselves

The hotel provided no food due to renovations which were not flagged on Expedia nor by the hotel st the time of booking.

If an hotel is being renovated you have an obligation to warn potential customers before taking their money. This is VERY POOR by Expedia

Leisure Partner

6/10

Pleasant

25 May 2025

Mark

Good Points -

Very comfy and large bed. Friendly staff and very quiet. Very cool retro lift which was a highlight. Small bar with decent pool table.

Bad Points-

Greeted with a £30 damage deposit request on arrival which you get back once the cleaner has inspected your room. Makes you feel like your untrusted and dodgy. Website states parking yet this is basic on street pay and display parking away from hotel. Whole hotel is like stepping back in time. In need of major refurb. Bar was lacking alcohol, lights for pool table illuminating the floor next to the table. No partition on balcony so couldn't leave door open over night, no windows for fresh air. Door to room would not lock, had to prop a chair behind door.

Leisure Partner

2/10

Poor

23 May 2025

Verified traveler

Dreadful

First impression, outside looked scruffy and seedy. What appeared to be a homeless person on a mobility scooter in the reception doorway, shouting. Receptionist was friendly and check in was efficient. Inside hotel was scruffy, dated, dark and seedy. Room was the same. Beds were clean and thank god white sheets which were clean. Bathroom absolutely horrendous. Old bits of scruffy wood panelling, half a cupboard of sorts. Just awful.

Friends_and_family Family

4/10

Poor

19 May 2025

Verified traveler

I would not stay again

The area, or the clientele at least, was very sketchy. The water was an orange/brown when I first turned on the faucet. I did not feel safe to leave my car on the street or drink the water… which is all you need to know. The hotel is very dated and lacks AC.

10/10

Exceptional

18 May 2025

Nazratun

Family weekend stay

Excellent location and great value for the price paid. Old building but very tidy and polite and friendly staff. Lovely sea view from the window and room was very spacious.

Friends_and_family Family

2/10

Poor

09 May 2025

Dominic

Avoid at all costs

As a well travelled couple both in the uk and abroad this has to be the worst hotel i have ever stayed in. No heating, discarded tissues in the room, an unfriendly receptionist, no free parking as stated, water stains on the ceiling worse than the titanic, the shower wouldnt give a sparrow a good wash and completely run down. Makes fawlty towers look like a luxury resort.

Partner

4/10

Poor

05 May 2025

lee

Was unablento have a shower as the water drbbled out out the shower head, really disappointing

Leisure Partner

8/10

Excellent

04 May 2025

Clive

Friendly helpful staff. No breakfast available as yet, but guided to alternatives.
Needs sweetners in the room for diabetics (coffeee/tea)
Would stay again for business meetings

Business

6/10

Pleasant

02 May 2025

Richard

Lady very helpful, pity the property is somewhat needing attention. Considering a lot of homeless people are currently living there which is great for them and the property but is not necessarily conducive for travellers.

Leisure Partner

8/10

Excellent

25 Apr 2025

M.J.

Simple, but clean hotel at very reasonable price. Excellent location.

Leisure Family

4/10

Poor

20 Apr 2025

Rafael

Customer service great but no basic hot water

Unfortunately we have experienced a cold water so then the day after hot water so we could not have a shower at all.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2025

Jozef

Very nice place for this price !!

Leisure Partner

4/10

Poor

15 Apr 2025

Francesca

Not Impressed

Sadly this old hotel has not been restored to it former glory. It has had a refit to the interior.,the exterior is extremely run down. Our welcoming committee & they were. Was a set of long term residents seated outside a keypad locked reception door. Very sadly too as they openly shared with me. They were being housed in the hotel having fallen on hard times. (They were not asylum seekers)
We paid a budget price so our expectations were not high. However the price paid was excessive. Given that this property is currently really a hostel. It is Not conducive at all with an overnight relaxing trip.

Partner

6/10

Pleasant

14 Apr 2025

Neil

Hotel room was clean, tidy and fresh looking.
Rest of hotel looking its age and out dated.

Took over half hour to locat a free parking spot in surrounding street

Self

8/10

Excellent

14 Apr 2025

Oleksandr

need to add parking space not as self parking

Business Partner

8/10

Excellent

12 Apr 2025

Ian

Don’t let your initial vision put you off, the hotel looks very run down but is very clean and comfortable. We had a sea view which was nice however it also means you have the hotel front lighting shining through the curtains which isn’t ideal. We would stay again with more limited expectations.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Sarah

Comfy but needs work

Friendly staff, clean room, very comfy bed.

The outside looks delapidated and carpets in the passageways are old and a bit grubby. The lift was small and the lift doors could do with painting. The signage could do with updating. They are obviously trying to upgrade everything but the room could have had a new lampshade on the room light and pull string in the bathroom. The room wall table could do with a paint or restaining. The wardrobe internal shelf should be painted.

Partner

4/10

Poor

19 Mar 2025

Jack

The hotel is in a very poor condition. Clearly lack of maintenance. It's run down and obvious hasn't been decorated for the past 30 years

Leisure Self

4/10

Poor

15 Mar 2025

Peter

Like living in a fridge !!!!!!!
Despite putting heating on ten hours later still freezing
Plumbing terrible

Leisure Partner

10/10

Exceptional

09 Mar 2025

Gail

Lovely old building facing the sea, very quiet inside & outside, just 16 mins walk to town

Leisure Friends

2/10

Poor

02 Mar 2025

Heather

When booking this hotel, it looked lovely. Unfortunately on arrival, it was clear that the pictures on here were taken many years ago!
The room was clean but there a lots of bodge jobs done in the room. We met a couple of the obviously long term lodgers, one of who was aggressive towards us!
One a positive, the staff were cheery, friendly and helpful. A beautiful costal walk is on your doorstep and the hotel is very near to the venue we attended last night.

Leisure Family

6/10

Pleasant

24 Feb 2025

DEAN

Functional

Basic functional hotel for a short overnight stay, hotel is clean on reflection ( towels bedding bathroom etc ) but it is aged and somewhat run down

Self

8/10

Excellent

23 Feb 2025

Michael

Not far from town parking was abit of a pain have to pay which it doesn’t save that on web and I paid extra for balcony but had no chairs to seat out there with was a shame

4/10

Poor

21 Feb 2025

Raymond

The hotel requires complete renovation. Desperately needed

10/10

Exceptional

21 Jan 2025

Nigel

I been there two times now and didn’t get any problem and they even allowed dogs which is a bonus yes I recommend it’s really nice 5 stars

Leisure Pet

2/10

Poor

25 Oct 2024

Erdogan

We stayed in building site, everywhere was dusty, inadequate shower, hallway sometimes no electricity due to building work. Marketing trick is photo of hotel and condition of hotel completely different, advert shows hotel but reality is building site. Also there is no parking space for the hotel.

Business_and_leisure Partner

10/10

Exceptional

20 Oct 2024

Kiera

Great

8/10

Excellent

06 Oct 2024

Ivan

This was a nice hotel for us to meet up with family in town and not have to drive home. The staff were friendly and the room was clean, and had everything you needed. The view of the sea was a lovely way to wake up. I'm certain when all the refurbishment is complete and the dining options come back, that this is a hotel we will use again.

Leisure Partner

2/10

Poor

18 Sep 2024

Robert

Dont rush to go there!

This hotel made Faulty Towers look like the Ritz! The staff were fine and helpful and the concierge did his best, so no problems with him.

To say it is run down is a massive understatement. We were down for a show at the Leas Cliff Hall nearby so location wise it was perfect as was its location generally. 5 mins from the town centre and on the cliff overlooking the sea.

Inside though, grim. Tired, jaded and messy. Not so much messy as in dirty but untidy and worn and in the process of refurbishment and redecoration.

The toilet leaked in the roomand we were offered two others of a similar standard albeit smaller. One had a constant flushing toilet, the other was just well, dire.

Eventually were offered an upgrade to a larger room which was at the front of the hotel, so the view was lovely. The bed was awful, two pushed together to make one. One half was okish, the other half was sunken, probably broken and my wife and I ended up sleeping on the one half of the bed! The light didnt work so just a vanity light to wash and shower in. The shower itself was good though...
The bare ares was ok, prices reasonable and a pool table and selection of exchange books to use.

Decor from the 1820s and just generally tired, grubby and unkempt. The room itself and bedding etc was clean, which I suppose is the most important thing!

I wouldnt recommend it even at the cheap price we paid. Other than the view from the front, (despite the scaffolding) which was really good, go elsewhere....

Partner

2/10

Poor

15 Sep 2024

Sharad

A terrible start as the hotel had booked a single room instead of a double citing it as expedia fault. It took 1 hr to resolve this at 10pm night after a tiring journey
To add to worst, my son left his wrist watch in the room drawer which was never recovered. On the call, hotel staff said that housekeeping didn’t find anything, clearly rogue staffs, would never return back

Leisure Family

6/10

Pleasant

08 Sep 2024

THOMAS

I like the sea view and staff are friendly and helpful but the hotel is out dated needs bright colours in the hallways and photos need to be more modern.

Leisure Partner

8/10

Excellent

01 Sep 2024

Anda

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Leisure Family