Name: Wards Hotel
Address: 39 Earls Avenue, Folkestone, CT20 2HB, GB

2/10

Poor

05 Aug 2026

Trijnie

This hotel is closed for some time. We did not got notice of that fact. So we arrived -after a confirmed reservation - at closed doors. We had to find us another hotel on the instant. I want my money back!

2/10

Poor

16 Jul 2026

Gill

There was no breakfast or bar as they stated it was being refurbed. Though midweek no one was in there and they had definitely not even started.
No contact number was given, could not get into the hotel, a guest outside contacted the person to let us in. The place was more like a hostel or HMO. Think was used by asylum seekers to. Plaster off the walls and smelt. Lights not working in the corridor to our room.
The window sash broken, the windows has to be propped up by wood. Windows rotting.
Shower and toilet room was awful. Sink was propped up on wood. Only good thing it did have heat but no pressure. Carpet fraying and not cleaned round edges. Mold in cupboard so I just left suitcase on top of moldy bedding and used it from there. Base of bed was marked terribly.
One positive was the TV, had neflix etc. Also a microwave in room.
Gave me extra milk when asked but it had gone off!!!!
Did supply a fan as was so hot.
Only there 3 nights thank god, never again. I did take a video but there is no where to download it on here.

Partner

2/10

Poor

01 Jul 2026

David

Absolutely awful, the guy emailed me at 10.40pm the day before I'm due to check-in to tell me he needs to cancel my booking due to an issue with my room.
Fair enough I thought, inconvenient but it happens, except I had a mate staying in the same place, he had to move rooms, again a problem with his room too, after some digging, man on site scenerio and reading others experiences it turns out there was a water leak weeks before I was due to stay so why cancel my booking so late and by email knowing full well he didn't have a room for me, and being soo late in the evening last minute bookings cost twice as much so it's a lose lose situation.

To add insult to injury he then processed my payment, taking the full amount even though he knew he had cancelled my booking and I never checked in! Absolutely ridiculous, trying to steal my money.

My advice would be to steer clear, there are many other hotels in the area some are actually cheaper.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Daniel

It's pretty rundown, reception area was locked, the person didn't introduce themselves just wanted to see my ID, smelt of dog, residence live on site, some had dogs (barking in the early hours), no access to bar or food at the hotel as they were closed for refurbishment. The room wasn't too bad just a old/rundown ceiling looked to be leaking water. However, bedding seemed fresh & shower worked. Parking was quite tight as it's not big & some had decided to park inconsiderately

2/10

Poor

17 Jun 2026

Klaas

The front door was locked. There was a note stuck to the door stating ‘restaurant and kitchen closed due to refurbishment and query’. The owner was walking around the back of the building. There was absolutely no indication that he was the hotel owner. He handed us a key to a room at the back, upstairs in the building. The corridors smelled musty and stuffy; the light in the corridor was broken, so we could barely open the door. The building was neglected both inside and out. There were no other guests, and the reception was closed. We were able to sleep in that very small room. Separate beds were not available. This did not match the information on the website at all.

Partner

2/10

Poor

14 Jun 2026

Stuart

Cancelled the day of visit en-route by e-mail - leak from bedroom above.. had to find another hotel and pay double for short notice

Partner

10/10

Exceptional

10 Aug 2025

Joyce

Rooms spacious and clean. No Air Conditioning but outside night temp 70 degrees. Had windows to open. Good value for price. 15 minute drive to port to catch cruise ship. Would definitely book again if in area.

Leisure Family

4/10

Poor

31 Jul 2025

Verified traveler

Good service, but sadly let down by the accommodat

The room was super hot even with all the wondows open. The hotel needs a lot of tlc. The plumbing was really noisy, the decor was old and worn, and thd bed was so hard and uncomfortable.

Partner

6/10

Pleasant

03 Jul 2025

Marcus

Needs attention

The hotel is easy to find and has a decent sized car park at the rear of the building. The outside looks tatty and the adverts/awards in the windows are all dated. We checked in with no problems and the guy was very helpful although he wasn't based on site and closed reception as soon as we had our keys. This was unfortunate as once we got to the room we realised we didn't have the wifi code. The hotel number was permanently engaged and there was no sign of anyone on the ground floor.
The room was clean, reasonably modern, spacious and had a desk for working. There was no internal lock or bolt on the door which was frustrating and there was also no pole to adjust the venetian blinds to close them, which meant we had daylight in the room at 4AM. On the plus side, we were on the second floor so could leave the windows open to get some cool night air in.
Overall, a mixed stay at a reasonable price.

Partner

10/10

Exceptional

11 Jun 2025

Mark

Used the hotel as a night stop before an early ferry. It served thus purpose well was clean fidy with an easy check in helpful manager / owner. The hotel is a little dated but tidy and great for our 1 night stay only 15 minutes from either the ferry or eurotunnel.

Leisure Family

10/10

Exceptional

09 Jun 2025

Joseph

Quaint wonderful restored in wonderful condition. Fantastic proprietor who attends to your every needs. Bountiful English breakfast. Dinner was superb. Enjoyable stay. 👍

Partner

2/10

Poor

25 Mar 2025

Abbi

Awful dirty mess
Do not stay here
See pictures
Dirty bath , dirty sink , dirty bath panel ,dirty tiles , stained dirty bath mastic, stained gross ceiling
Peeling paint and wall paper
Used toiletries!!!!!
Bed base scratched to pieces
Broken window, no catch, didn't stay up
No staff to speak to only at check in.

Leisure Partner

10/10

Exceptional

12 Dec 2024

KEVIN

A friendly boutique hotel

I was met by Raj the very pleasant owner/manager and he was very attentive. My room was clean and comfortable.
Breakfast the next morning was excellent and cooked to order.
Would definetly stay again.

Business

10/10

Exceptional

20 Oct 2024

nigel

Very nice and clean, good was great

8/10

Excellent

26 Sep 2024

Terry

The spacious room, staff were friendly, only nobody on reception at night . But really enjoyed my time at this hotel.

Leisure Friends

8/10

Excellent

19 Sep 2024

Michael

Convenient stop over

A good stop over for the tunnel with free parking.

Partner

2/10

Poor

13 Sep 2024

Verified traveler

terrible service, no staff

Business

8/10

Excellent

25 Aug 2024

Peter

2nd Stay Central and good staff

Partner

6/10

Pleasant

18 Aug 2024

Verified traveler

Disappointed

Comfort good enough, friendliness good enough but service at mealtimes leaves a lot to be desired. Had a dinner with our family which, despite us being the only ones there, took a long time ! Waiting 45-60 mins for meal to arrive is not acceptable. Breakfast next day was the same (and we never did get our cereal)
Staffing levels need to be looked at.

Partner

8/10

Excellent

11 Aug 2024

j

Good nights stay

Positives : lovely features , good size room , comfortable bed , nice table for working , comfortable arm chairs . Parking available.

Negatives : not that we’re fat but a little tight getting into the shower. Some of the finishing / decorating in bathroom and crack repair in bedroom could be a lot neater .
Very warm night and fan appreciated but a little squeaky !!
We also struggled with door but think there’s a knack to it .

Partner

8/10

Excellent

05 Aug 2024

Shane

Nice location. Friendly staff

2/10

Poor

03 Aug 2024

Emma

Deceiving website and overpriced

The hotel website is deceiving! On arrival it looks very shabby and the gentleman on reception advised that the restaurant was closed due to chef illness. The room had a camp bed for our teenage daughter. The blinds were plastic and were broken and the windows single glazed and rotten. One of the pillows had stains on and the bedding felt cheap. The whole hotel needs a full overhaul and in its current condition/services is VERY overpriced!

Friends_and_family Family

10/10

Exceptional

26 Sep 2023

Ray

Nice friendly staff👍

Business

10/10

Exceptional

08 Sep 2023

Alison

Perfect

A one night stop over en route to France.
The staff were incredibly friendly and the bar and restaurant were very nice . A lovely place to stay .. will definitely use again . Also had English wines by the glass … looking forward to my next trip out if Folkestone ..

Self

10/10

Exceptional

08 Sep 2023

Sara

Clean, modern and the staff were very helpful. Location was great.

Leisure Partner

10/10

Exceptional

02 Aug 2023

Brenden

Nice location.

Leisure Partner

2/10

Poor

03 Jun 2023

Verified traveler

I strongly advise against it

it was my first business trip to the UK. I have stayed in several places and hotels but this one was the worst. Dirty, dark, even something as simple as internet doesn't work. Carpet in the bathroom by the toilet is an exaggeration and it's scary to think about what's on it - I think that the UV light would make it visible. If you have arachnophobia, think twice before staying there. Surroundings around the hotel and parking neglected. The hotel staff should know that the floors are also wet wiped, not only vacuumed, but it's more difficult work, that's why no one does it and the floor is sticky. I strongly advise against staying. Such places should be eliminated from the market.

Business Self

10/10

Exceptional

18 Apr 2023

Khrys

Brilliant stay and pleasantly surprised to find an excellent vegan menu with a full English!
Nice location, comfy bed and staff very friendly. Will come again

Business

4/10

Poor

27 Mar 2023

Peter

We haven't been in here for over 10 years when Wards we a lovely building and interior, unfortunately it is now very tired and in need of some updating, especially the bathrooms.

Leisure Partner

4/10

Poor

25 Sep 2022

rd

Awful

Rooms very small, overpriced, scrapes on walls with paper missing, water marks on walls in bathroom decoration in poor repair, dirty marks on quilt cover and what appeared to be a mustard-coloured throw in quilt cover not a proper quilt.

Partner

10/10

Exceptional

03 Sep 2022

Arindam

Hidden treasure

Warm and friendly and dog friendly!
We couldnt have asked for more!
Connor even arranged for a takeaway breakfast pack for our early morning check out for Eurotunnel! Fantastic!!!

Friends_and_family Family

8/10

Excellent

31 Aug 2022

Dmitry

Staff is very friendly and helpful.

Leisure Partner

10/10

Exceptional

04 Jun 2021

William

Fantastic staycation

Had a staycation with my partner for 3 nights and love to say we had a wonderful time. All staff and management very friendly and fantastic, nothing was too much trouble, would fully recommend this hotel. Excellent breakfast and comfortable room. Would definitely stay here again.

Partner

10/10

Exceptional

25 Mar 2020

Clare

Good location, helpful staff, nice breakfast, comfortable room.

Leisure Partner

6/10

Pleasant

21 Mar 2020

Rosemary

Being elderly could have done with a lift stairs are painful for us. Breakfast was excellent

Friends_and_family Family

10/10

Exceptional

16 Mar 2020

Joanne

Fantastic find in Folkestone Kent

From the reception check in to the actual stay, superb..

Self

10/10

Exceptional

08 Mar 2020

Verified traveler

The hotel has parking, which is an added bonus,
especially as there is Limited parking in the area. Checking in service very cheerful and efficient. We were showed to our room. As we were getting an early eurotunnel train, a continental takeaway breakfast was provided. This was very nice and fresh, with cinnamon bun, croissant with butter, jam & marmalade, muffin, apple and orange juice box.
Room was clean, airy, not too warm and a good size with twin beds, large bathroom with toiletries, tea & coffee facilities and TV. The room was quiet. The bed was comfortable. Highly recommend. We always stay here the night before we travel to France, as it is only 10 minutes from the Eurotunnel.

Leisure Partner

8/10

Excellent

07 Mar 2020

steve

Quiet,clean and cosy hotel.

Lovely, family run hotel with spotless, cosy rooms and polite attentive staff..perfect for our 1 night stay.

Partner

10/10

Exceptional

29 Feb 2020

David

Top place

Lovely place, friendly staff comfy bed. No complaints

Partner

10/10

Exceptional

26 Feb 2020

Sharon

A night away and show

Excellent located hotel to the Leas. Friendly check in,staff superb.Nice dinner drinks a tad expensive but served nicely

Partner

4/10

Poor

28 Jan 2020

Verified traveler

Booked due to great reviews, however, without a doubt the most uncomfortable bed, ever!

Leisure Partner

10/10

Exceptional

02 Jan 2020

Margaret

Wards Hotel

Very welcoming andvery good service . food excellent

Partner

10/10

Exceptional

30 Dec 2019

P

Highly recommended

This is the best value hotel stay i have ever experienced. Super friendly service in a tastefully newly decorated building.

If it wasn't for Folkestone being a place to avoid...i would stay more often at Wards :)

Self

10/10

Exceptional

22 Dec 2019

Rob

Cant say anything bad about the stay, fantastic owner and staff.

Self

8/10

Excellent

13 Dec 2019

M A

Osaf

Very good. Nice clean room and common areas. Good breakfast and food. Excellent, very helpful staff. A few minor issues that could easily be fixed. All in all a good stay.

Business

10/10

Exceptional

09 Dec 2019

steve

Great for channel tunnel

A good hotel,well priced and ideal for the Channel Tunnel, just 10 mins away. Plenty of free parking. Very good

Partner

10/10

Exceptional

09 Dec 2019

Alison

A lovely sweet hotel

We went for a Xmas party and stayed over. We were really impressed with the look of the hotel. It was decorated beautifully. The staff were all so helpful. The bedroom was clean and a decent size with a powerful power shower which was great. Breakfast was cooked beautifully. The restaurant area is light and airy with plenty of tables with window views.

Partner

8/10

Excellent

04 Dec 2019

stephen

Friendliness guaranteed

Really friendly and welcoming from the owner tooi the cleaners.. never came across this before... everyone says hello... even even off duty ... great management.. will return

Friends_and_family Family

10/10

Exceptional

19 Nov 2019

Verified traveler

We have stayed in many hotels in Folkestone and this one has been the best. The receptionist was very lovely on arrival and even showed us to our room and offered to carry the bags.

Friends_and_family Partner

10/10

Exceptional

10 Oct 2019

Stephen

Break in early October 2019 at Wards Hotel.

Good food, good room, good staff, good parking......good hotel! Give it a try.

Partner

8/10

Excellent

05 Oct 2019

Verified traveler

Good spot at the Leas.

Great service, friendly welcome. Neat and clean room.
Only con : dining room head speakers and kitchen door could be heard from room 5 in the morning.

Partner

10/10

Exceptional

29 Aug 2019

Ian

Lovely stay

A very warm welcome from the staff, who were friendly and helpful throughout our stay. Hotel located within a 10 minute walk to the seafront and 20-25 minute pleasant walk to Folkestone Harbour. The room was suitably sized for a couple, with comfortable bed and tea making facilities (including biscuits, yum). En-suite had a double shower with a glass door. Breakfast area was very smart and the cooked breakfast was delicious. Cereal choice was corn flakes, muesli or weetabix. Toast was perfectly done too. The only slight negative is the car parking area at the back of the hotel. It is gravelled and has bushes hanging over the backs of the cars. If they could be trimmed back, and maybe have the car park laid with tarmac it would be much nicer. Overall though, a lovely stay, made better with the friendliness of the staff.

Partner

8/10

Excellent

23 Aug 2019

Verified traveler

One night stay

Very friendly staff, short walk to sea front and town. Breakfast very good. For me personally the only fault was very heavy duvet, although room did have an electric fan.

Partner

8/10

Excellent

11 Aug 2019

Peter

Room 1

Good location nice hotel. Would be nice to have had curtains in bedroom and water to bath very slow from tap took 30 minutes to fill !!

Friends_and_family Family

8/10

Excellent

01 Aug 2019

Mr.

Property in its own describes everything on arrival. Great staff, very helpful, instant service, i would give 5* towards the customer sevice. In terms on building/bedrooms, i would say it needs bit of moderning in bedrooms for instance; new windows, furniture etc!

Leisure Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

Staff amazing very helpful good breakfast , and parking facilities

Leisure Partner

10/10

Exceptional

28 Jul 2019

Verified traveler

This Hotel is situated in a very pleasant side street above the 'Lees' at Folkestone with spectacular views across the Channel on a good day. The Hotel itself is a very welcoming place, the staff was welcoming and Professional in their Customer Reception, the Bar had a very nice ambiance to it, nice decor, pleasant Staff attitude. The Restaurant well I have to say, the food was exceptional, well prepared and cooked and pride is taken in its presentation absolute pleasure to eat here, and for the quality of the food very well priced.
Our room was a front-facing room very nicely decorated, excellent shower and toilet facilities, nice modern feel to the room, great blinds to darken the room,
Well Done to the Owner, Staff and all involved at this Hotel, I have stayed at a lot of local Hotels, but this is certainly a good 'Cut Above the Rest....................Well Done.

Leisure Partner

10/10

Exceptional

26 Jul 2019

Ian

Very friendly staff
Good food
Excellent one night stop over for the tunnel

Partner

10/10

Exceptional

20 Jul 2019

Verified traveler

Friendly helpful staff. Clean comfortable rooms. Excellent food.
All adding up to a very pleasant stay. Looking forward to my next visit.

Friends_and_family Family

8/10

Excellent

15 Jul 2019

Tim

Very good quality 3star Hotel food was excellent and the staff very friendly and helpful will definitely go back

Partner

8/10

Excellent

01 Jul 2019

Verified traveler

Very conveniently situated, friendly helpful staff, clean, nice restaurant and value for money.

Leisure Partner

8/10

Excellent

04 Jun 2019

Janet

Welcoming stay at Wards hotel

Went to the Wards for a family celebration and booked a room to stay at the hotel, the staff were very helpful and polite. The room was spotlessly clean and comfortable. The Earls restaurant attached to the hotel the food was brilliant . Could not fault the the service or the hospitality of the hotel or restaurant. Will definitely book the Wards on our next visit to Folkestone. It’s a shame we couldn’t stay a few more days.

Partner

6/10

Pleasant

03 Jun 2019

Duncan

Not to bad

Good food friendly staff just the room I stayed in was a little dark & almost depressing but that’s just a personal feeling it was all very clean & the food was good

8/10

Excellent

30 May 2019

Caitlin

Nice hotel. Comfortable. Staff were very nice.

Partner

8/10

Excellent

25 May 2019

LorandFam

Beautiful room on top of many stairs. Good full English breakfast. Wonderful service!

10/10

Exceptional

21 May 2019

rae

Europe vacation

Very nice and central location, staff super friendly and professional.

Partner

10/10

Exceptional

10 May 2019

Janice

A characterful Folkstone hotel

Arriving at the hotel we were warmly greeted and checked in very quickly. The main building was an Edwardian house which had been extended, it stretches over 3 floors and if you are not able to climb stairs ask for a ground floor room as there did not appear to be any lifts. We knew when we booked that the room was described as small and this would have probably have been a servants room at the top of the house. Yes, the room was small but it was comfortable and had everything we needed. The shower room would benefit from having a towel rail as when we arrived our towels were on the floor. We ate in the restaurant and the food and service was very good. After dinner we walked the short distance down the road to the cliff tops which offers lovely views of the English channel. The hotel is in a quiet residential area away from the port and has a good car park. Breakfast was included in our room price and was waitress service. Again food and service was good, especially the porridge. We would certainly use this hotel again.

Partner

8/10

Excellent

23 Apr 2019

David

Good stopover to LeShuttle

This hotel for what we wanted, a 1 night stopover. Decent restaurant, helpful staff both on reception and in the restaurant.

Partner

10/10

Exceptional

01 Apr 2019

Barrie

Overnight stay

Only stayed here as a stop off for the ferry but very nice hotel, comfortable, loads of room, food was 1st class, excellent friendly service, breakfast was astounding.. Will be using this hotel again.

Partner

10/10

Exceptional

25 Feb 2019

James

HotelGreat stay

Greal staff and a lovely Hotel

Partner

8/10

Excellent

25 Feb 2019

Verified traveler

good bathroom shower, quality breakfast. ..................

Leisure Family

10/10

Exceptional

14 Feb 2019

Roger

Second to None

Had a Wonderful time in an exceptionally comfortable Bed, and Hospitality second to none. I visit Family every 6 weeks at most so will be back very soon

8/10

Excellent

04 Feb 2019

David

Good value and good vibes makes a good hotel

This owner run hotel is in one of the better parts of Folkestone and is only five minutes walk from the seafront. We decided to eat in the restaurant and both the food and the service were excellent, as was the breakfast. The welcome was sincere, nothing was too much trouble and the atmosphere was relaxing.

Partner

10/10

Exceptional

30 Jan 2019

Andrew

Great Value. Perfect for a quick stop over in advance of an early morning Euro-tunnel Booking. Clean, friendly staff, off road parking. All you need at a great price and only 10 mins from Euro tunnel check in!

Family

8/10

Excellent

22 Jul 2018

Katyjo

Good location close to Lees area of Folkestone

Very comfortable bed and lovely bathroom with powerful shower. All staff very pleasant and helpful. Excellent breakfast