Name: OYO Gran Canaria Hotel
Address: Marine Parade, 4-9, Folkestone, CT20 1PX, GB

2/10

Poor

23 Jul 2026

Anthony

AVOID!!! We arrived at the hotel to stay 1 night (Saturday). We had booked using Expedia (also to be avoided). Upon arriving at the hotel, we were told by the person at the reception that we had not paid enough to Expedia and that if we were to stay at the price (already paid), he would not be making money. He requested that if we paid an extra £20 in cash we could stay but this sounded very dodgy to us so we declined. He asked us to call Expedia to tell them that we had not paid enough!!!!! We felt bullied, perplexed and blackmailed. He refused to give us the room at the price we had paid Expedia. We left the hotel as we could not face staying in such place after this experience. Expedia is not helping us (still ongoing). Nothing like this has happened to us before and I have never heard of such an instance whereby a booking is made online, pre-paid and then, when turning up at the hotel, the customer is asked for an extra payment. A new low?

2/10

Poor

22 Jun 2026

MARK

I booked this room for one of our installers and recieved a message with photos and videos attesting to the extremely poor condition of the room - cleanliness, noise and smell were all terrible and I have been forced to escalate this to a complaint and refund.

8/10

Excellent

30 May 2026

Jo

Basic but clean. Great location. Great staff.

Self

2/10

Poor

13 Sep 2025

Keith

Do not book this hotel!

Hotel is not fit to house a dog. Blood and semen on the bed, bed made out of wood, exposed electrics, shower door that doesn’t close. Half the building had pigeons flying around inside which we seen as we pulled up. All was reported to reception and asked for a refund, which was refused. We left and booked another hotel! After 2 hours of phone calls to hotels.com they agreed to refund for our booking.

Business

2/10

Poor

29 Aug 2025

James

Room was clean but paintwork and flooring need looking at. Strange selection of guests smell of cannabis coming through our first floor room and noisy guests up drinking all night next door. Fire alarm went off at 1am on the Tuesday then again at 3am on the Wednesday only to be told twice it was a false alarm. Not even an apology

Leisure Partner

6/10

Pleasant

27 Jul 2025

LYNETTE

Clean. But old. very noisy

2/10

Poor

25 May 2025

Andy

the hotel was closed down when we got there

6/10

Pleasant

23 Sep 2024

Ala

Just seen the owner who looks like looking after his hotel
Nice man trying his best to make me feel good

Leisure Self

10/10

Exceptional

18 Aug 2024

Hilary

The owner is so helpful and can’t do enough to help you. Good value for money and lovely view of the sea

Leisure Partner

4/10

Poor

23 Jun 2024

Sarah

Not great, very disorganised. We had a booking that should have been cancelled apparently as they had a school using the hotel. Made to pay when we arrived as they said they hadn’t had the money from OYO via Expedia… I will be looking into this when we get back. Rooms smell like old caravans, linen was clean but the toilet leaked, bear wires exposed. Generally not good impressions!!

Leisure Friends

8/10

Excellent

10 Sep 2023

Jolantas

Good!

2/10

Poor

02 Sep 2023

maria

Rubbish

Rubbish

Friends_and_family Friends

4/10

Poor

09 Jul 2023

Alisha

Stay elsewhere

To start, The front desk representative wasn’t sure we’d have a room as the hotel often double books apparently. After a lengthy checkin, we were provided a room which DID NOT match the description or pictures.
He assured us, they never had a room with a double and a single. Only a twin bunkbed and a double.
The beds were not comfortable, the walls were thin and noise from people deciding to talk all night could be hard. The AirCon was not operational which led to the window needing to be open.
Absolutely would not recommend. The entire place was dated and not as advertised

Friends_and_family Friends

10/10

Exceptional

01 Jul 2023

Luke

Very nice stay, good value for money, host was easy to deal with, and was very attentive.

Friends_and_family Friends

4/10

Poor

30 Jun 2023

John

Concierge was friendly helpful and obliging and room was clean - but hotel worthy of one star at best

Self

6/10

Pleasant

29 Jun 2023

Maxine

Room was clean but the window lock was broken and it didnt feel safe. The bed was the worse i have ever slept on. Rock hard like sleeping on the floor and 1 flat pillow each that didn't help either.

Partner

2/10

Poor

24 Jun 2023

PUNIT

They really need to improve and renovate the entire building.

The guy at the reception was trying really hard to book another room as according to him you can’t stay in the room. You have to book another room.

When we booked we specifically asked for three adults and it was stated on the booking confirmation that it’s booked for three adults but he was keep refusing to give us the room with three separate beds (he was convincing us to book another one)

I would never go there again and I strongly suggest if anyone thinking to book a room there you might want to look for Airbnb or any other place.

Expedia should take this place off from there listing as it’s way too dirty to stay with no lights…

2/10

Poor

29 May 2023

Neil

Had a twenty plus minute check-in process, made longer by the fact the proprietor couldn’t wrap his head around three men booking a three person room with a double and single bed. He kept insisting on moving us to a larger room with three beds, despite the fact I kept insisting I was fine sharing a bed with my husband.

He also had a lot of issues with both OYO and Expedia, insisted on me showing our payment, before telling us the price on Expedia was wrong (it wasn’t).

The room was generally grim, and we were kept up by what sounded like a people filming a porno in a nearby room, followed by a row in the corridor between them and someone from a different room who apparently wanted to join in.

In short, would not recommend.

Leisure Friends

6/10

Pleasant

25 Aug 2022

Katherine

Great location, decent breakfast

We stayed for two nights, the location of the hotel was very central over looking the beach. Very convenient for getting around. We left the car in the hotel car park the whole visit which was great. So the good bits of our stay, the breakfast overall was good with juice and cereal and English breakfast the kids ate free which was great. The owner was friendly and helpful. The day we arrived we were lucky to see the red arrows the hotel was perfectly situated to watch and avoid the masses. The kids adored moose the resident husky.We had a Sea view. The bad bits hotel is a little rough around the edges but clean. Our family room was small and the metal bunks incredibly noisy. Our bed wasn’t very comfortable and the pillows weren’t the best. Didn’t sleep particularly well .But if the beds were improved I think we would go back. The room served as a convenient base the explore Folkestone which was what we wanted. It could be amazing if it was updated as the location was great. And car parking a real bonus.

Friends_and_family Family

8/10

Excellent

16 Aug 2022

william

The area has seen its best days, lot of dirty alleys, and a huge fence between the beach and the street

8/10

Excellent

02 Aug 2022

Margaret

It was an adequate hotel. We wanted to be near Folkestone Harbour.

Partner

4/10

Poor

01 Aug 2022

James

The view was beautiful.
Our room was on the top floor, the lift only fits two people without suitcases.
The free WiFi doesn't reach the third floor.
The free parking is poorly lit and not secure in anyway. It is also inadequate for the amount of rooms the hotel has.
The receptionist told us sternly to ensure the shower door was closed properly to prevent water leaking damaging the ceilings (he showed us a damp patch to illustrate his point). The shower door was damaged and the handle was hanging off.
Someone tried to enter our room at 0200 (not strictly the hotel's fault, but there are only 18 rooms in the building and only 6 on each floor. Is it that difficult to control entry?)
If this were a budget hotel, a few of these would be forgiven, but this room was £110.00.

Leisure Family

2/10

Poor

30 Jul 2022

andrew

Very poor experience

This is the worse hotel i have ever stayed at the owner was not professional and tried to rip me off for a room and had a bad attitude at the point of checking in as it was done through a third party.
Will never use this hotel again and i would urge everybody to avoid like the plague.

Business

6/10

Pleasant

05 Jun 2022

Heather J

Very clean, but tired and need of updating. Served it's purpose.

Partner

2/10

Poor

22 Feb 2022

Glen

Left with no where to stay!

The hotel was not open, and the man at the hotel told us it hasn’t been open for a long time.

Friends_and_family Family

8/10

Excellent

30 Sep 2021

Azhar

Family friendly

The staff are very helpful and generous ,a family run hotel ,we will definitely be staying again there kindness was there for all too see .

Friends_and_family Family

8/10

Excellent

12 Sep 2021

Anomitra

Great stay at Hotel Gran Canaria

My partner & I stayed here for a night. The owner was really very nice and welcoming. We had a lovely chat on arrival. He asked to park the car behind the hotel. The breakfast at the hotel includes full english breakfast, cereals and juices. We booked a double room and it's decent sized. The corridor was a bit compact, but the hotel has lift facility. Overall I am very satified with this hotel.

Partner

10/10

Exceptional

28 Aug 2021

Roberta

Bedroom clean and comfortable! The men at the Reception is very gentle and kind!

Friends_and_family Family

10/10

Exceptional

23 Aug 2021

Verified traveler

Lovely break

Ideally located, right on the beach front. it was very clean. The room was made up and fresh towels were given every day. The owner was really friendly and provides a very good service. The breakfast was lovely and very good value.

Partner

6/10

Pleasant

22 Aug 2021

Verified traveler

I did not have the greatest hotel guest experience therefore I would not come back again or recommend this hotel to anyone.

Leisure Partner

8/10

Excellent

13 Aug 2021

Verified traveler

Near seaside

In front of the seaside

Self

2/10

Poor

31 Jul 2021

Verified traveler

Room was nice lift very small steps up to the hotel no good with a twin pushchair and a 2 and 3 years old. Staff very rude and unhelpful. Asked me to keep the children quiet when we in the room would not go again or recommend it to anyone.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2021

Verified traveler

Very friendly and near the beach.

Business_and_leisure Family_with_children

6/10

Pleasant

25 Jul 2021

Ian

Ok, for price, could be much better.

Ok, but room quite small and room overlooked squalid back area. Only one pillow each and only one cup for tea and wi-fi didn’t work.

Partner

10/10

Exceptional

22 Jul 2021

Verified traveler

Nothing

Leisure

8/10

Excellent

27 Jun 2021

Verified traveler

While the hotel itself is quite tired, the staff are lovely, beds comfy and our room and common areas were clean. We had a fantastic overnight stay with our two young boys. Breakfast was a bargain and the kids ate free.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2021

Javier

Very nice hotel in a great location.

Very cozy hotel. Great location. Very recommended!!!

Stuff is so friendly and helpful

Partner

10/10

Exceptional

31 May 2021

Verified traveler

We really enjoyed our stay here with our 3 year old. The location is fabulous with the seafront and all local amneties on the doorstep. The manager is a lovely man who went out of his way to make us feel welcome and console a very tired and grumpy three year old. Very family orientated hotel with very friendly and helpful staff. We would love to go back again.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2020

Verified traveler

needs more cleaning

We had some issue with cleaning.

Partner

10/10

Exceptional

02 Aug 2020

Cameron

The hotel manager was very friendly and welcoming. The accomodation was simple, but very much did the job and we were delighted with the location being so close to the beach, the harbour and some lovely bars. We fancied a lay in so missed breakfast. The manager offered us a replacement picnic which was great to eat on the beach before heading home!

Leisure Partner

2/10

Poor

27 Jul 2026

Niels Kr Bach

Et meget slidt hotel, dørlåse defekte, bør være 1 * hotel

4/10

Poor

25 Jul 2026

nadia

Chambre défraîchie, vieux mobilier, télé en panne et personne pour réparer.

8/10

Excellent

20 Jul 2025

Mads

Før sejlad

Overnatning før sejle til calais

Friends_and_family Family

8/10

Excellent

31 Jul 2023

Jesper Julius

Find another booking app...

Hotels.com had accepted my payment, but not confirmed the reservation with the hotel. Only due to the resourcefullness of the hotel staff, could a solution be found.
In short: The hotel is fine...Hotels.com is not!

Friends_and_family Family

6/10

Pleasant

13 Sep 2021

Guenther

Das Frühstück nur aus Plastikverpackungen, Kaffee mittelmæßig, Tee ok.

Leisure Partner