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Grand Burstin Hotel Folkestone

Folkestone · United Kingdom

Harbour Approach Road, The Harbour, N/AView location

7.0/10Very good1,006 Reviews
Cleanliness7.0/107.0
Service7.6/107.6
Comfort7.0/107.0
Condition6.0/106.0
Amenities6.6/106.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Burstin Hotel Folkestone

Located down by Folkestone harbour, the Grand Burstin is a landmark hotel with its imposing cruise ship design. The hotel is popular with families and coach groups and has a choice of restaurants and regular evening entertainment.

The leisure club has a 12 metre indoor heated pool, sauna and solarium as well as a fully equipped gymnasium. All 481 bedrooms are en-suite with TV and tea/coffee making facilities. Canterbury, Dover and the Channel Tunnel are within a short drive.

This is a convenient budget hotel for groups of friends or families.

Read more about this hotelShow less

When you stay at Grand Burstin Hotel Folkestone in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Port Lympne Wild Animal Park and Gardens.

This hotel is 9 mi (14.5 km) from Dover Castle and 9.2 mi (14.8 km) from White Cliffs of Dover. Make yourself at home in one of the 550 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
    • Self parking fee: GBP 5 per day
    • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Folkestone Harbour 0.1 km / 0.1 mi
Quarterhouse 0.3 km / 0.2 mi
Church of St Mary and St Eanswythe 0.4 km / 0.3 mi
Folkestone Beach 0.5 km / 0.3 mi
Folkestone Museum 0.6 km / 0.4 mi
Leas Lift 0.6 km / 0.4 mi
Lower Leas Coastal Park 0.6 km / 0.4 mi
East Cliff And Warren Country Park 0.9 km / 0.5 mi
Leas Cliff Hall 1 km / 0.6 mi
Sandgate Beach 1.4 km / 0.9 mi
Radnor Park Dog Exercise Area 1.5 km / 0.9 mi
Leas Promenade 1.8 km / 1.1 mi
BuildKent Stadium 2.4 km / 1.5 mi
Sandgate Castle 2.8 km / 1.8 mi
Kent Downs 3 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 13
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 32 more facilities & services
  • Secure parkingExtra charge
  • Bellboy service
  • Hotel safeExtra charge
  • Lift access
  • Shop
  • Concierge
  • Gym
  • Luggage room
  • Café
  • Bar
  • Restaurant: 2
  • Highchairs
  • Banquet hall
  • Conference room: 10
  • Meeting room
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Entertainment programme for adults
  • TV lounge
  • Game room
  • Nightclub
  • Sauna
  • Solarium
  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • À la carte dinner
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Cash Free
  • Fitness
  • BilliardsExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM BUNK BEDFAMILY ROOM • BUNK BEDFAM.BK

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    FAMILY ROOM BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIERDOUBLE • PREMIERDBL.PE

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    DOUBLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEA VIEWRoom • SEA VIEWROO.VM

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    Room SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIERRoom • PREMIERROO.PE

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    Room PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-1

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIERTWIN • PREMIERTWN.PE

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    TWIN PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SEA VIEWDOUBLE • SEA VIEWDBL.VM

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    DOUBLE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SEA VIEWTWIN • SEA VIEWTWN.VM

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    TWIN SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Grand Burstin Hotel Folkestone

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Burstin Hotel Folkestone

7.0
Very good
1,006 Reviews
Cleanliness
7.0 /10
Service
7.6 /10
Comfort
7.0 /10
Condition
6.0 /10
Amenities
6.6 /10
100 reviews shown
6/10
Pleasant
15 Jul 2026
elena
My son was charge to use the gym. No airconditioning and extremely hot and humid . Each room was provided with small electric fan. No more, no less. They did not lend us another fan when my husband requested one. The location is great though.
Family_with_children
10/10
Exceptional
13 Jul 2026
James
Excellent stay .good budget hotel ,nice and clean room,helpful staff ,good evening entertainment,good help yourself breakfast
Self
6/10
Pleasant
13 Jul 2026
Albert
Iv coming to burstins for over 40 years on and off it never changes we love the area it never changes
6/10
Pleasant
12 Jul 2026
Holly
You get what you pay for. Cheap and outdated. No air con in rooms. Parking was extremely busy and hard to fine. Good enough to sleep in.
Partner
6/10
Pleasant
12 Jul 2026
Claire
If you’re looking for a functional place to stay close to the harbour then it’s perfect! Walkable.
Partner
6/10
Pleasant
10 Jul 2026
elena
None. Very basic.
Family_with_children
6/10
Pleasant
10 Jul 2026
Danielle
Not very clean, bits on the bedroom floor, so not sure it had been hoovered. Also the hotel is generally pretty tired, for example bits of the ceiling was missing above the floor and paint was flaking off on the walls in the bedroom. The location was great and the beds were clean but that’s the only positives really. Also we had a family room and it’s above the entertainment room so really noisy until about midnight.
Friends_and_family Family
10/10
Exceptional
09 Jul 2026
Nicola
I was pleasantly surprised with the Grand Burstin. Hotel was very clean, staff were really friendly and the amenities were fantastic. The entertainment at the hotel was out of this world and so unexpected. I had a wonderful evening full of entertainment. Bar staff are very friendly. Especially the lady with the long brown hair. Thank you Burstin!
Partner
4/10
Poor
06 Jul 2026
Jane
Great location, but reception staff leave alot to be desired, I found them very condescending.
Breakfast was average.
Bedrooms were very stuffy as there wasnt any air conditioning, despite our room being a premier one.
I wouldn't stay there again
Friends
8/10
Excellent
06 Jul 2026
Kenneth
Good value. Only let down by check in time which was 15 minutes. Staff available but all dealing with one customer. No apologies for the time we waited.
Partner
6/10
Pleasant
06 Jul 2026
Joan
Room wasn't to bad but could of had a fan. Because we overlooked the air-conditioning units it was noisy as running all the time.
Bathroom wasn't good no handrails to help getting in and out of the bath, as shower was over the bath. The bath was rusty and looked very dirty which was off-putting.
Partner
4/10
Poor
05 Jul 2026
Jane
Rooms very hot, no air conditioning.
Communication with hotel prior to arriving was dreadful
Friends
6/10
Pleasant
05 Jul 2026
Viviana
Respectfully to the owner of the property,

You have friendly staff and the property is located in a great spot. You offer venues for hiring m, have a swimming pool, arcade, bar, a restaurant on site and more, so…. Why don’t you stop just grabbing money from your clients and actually invest in making the property better???????

Honestly? It’s 2026, and the rooms only have fans? Omg we almost melted during our stay and you won’t even have fridge/coolers in every room? The sad part is that we actually got a decent room with a nice view that we couldn’t enjoy so much because it was so hot. Also, everything is so outdated. So honestly we would come back but only for location preference, because the conditions of the place are just sad. Shame on you the owner whoever you are.
Pet
6/10
Pleasant
03 Jul 2026
David
The staff were excellent and the hotel bar was good but the whole place appeared dated and in some areas, a poor state of repair (like gaffa tape holding one of the lift control panels to the wall!). Our room was in overall ok condition but simple things that should have worked didn’t, for example the cold tap on the sink was faulty, there were no batteries in the TV remote and when I switched on the wall light, it swivelled freely as it wasn’t fixed to the wall properly. The main bed mattress was awful. This hotel has the potential to be amazing but it needs significant renovation to get there.
Friends_and_family Family
4/10
Poor
02 Jul 2026
Matt
Beds was awfull not exactly clean but not dirty either was ok for what it was
Partner
6/10
Pleasant
30 Jun 2026
Michael
I appreciated a clean room, sheets etc. which were really the most important for me. One member of staff on reception was quick, efficent and aimiable. Another was surly and unappreciative.
The bar closed early, which did not bother me; but the only food on the menu was pizza, not a favourite. I did not have breakfast.
Self
4/10
Poor
28 Jun 2026
Dawn
Good view but room was not cleaned properly.
Partner
6/10
Pleasant
27 Jun 2026
Priscilla
This is a basic hotel with very nice front of house staff. I spent only one night prior to my trip on the Eurotunnel, which was convenient. It was great that they are pet friendly.
Pet
6/10
Pleasant
26 Jun 2026
Nick
Good value for money hotel, good location and overall satisfied. Older style hotel and entertainment nightly.
Friends_and_family Friends
6/10
Pleasant
25 Jun 2026
m
The weather was incredibly hot there was no Aircon which made the room very hot
Partner
2/10
Poor
25 Jun 2026
Aras
I definitely not recommend anyone to go there
Family_with_children
4/10
Poor
24 Jun 2026
Ricky
Having been visiting the burstin since pre coved I have watched with with interest the re furb that’s been taking place. However first visit this year and o dear where do I start. Unable to purchase drinks at start of England Ghana football game cash or card. Many people very frustrated and disappointed. 3 out of 4 lifts out of service which is compounded by the stopping on certain floors only anyway. No hot water in room.all while pice has pretty much doubled in the 6 years I’ve been going. Having said all that me and wife love folkstone so will always return
6/10
Pleasant
23 Jun 2026
David
The bathroom was dirty a lot of lime scale on taps dirty coffee mugs went to reception with one mug as it had some kind of detergent ie bleach told go to bar and get new one got to bar bar was shut went back to reception and told to to other bar for a clean mug as a paying customer I think it’s unacceptable that I should have to run around hotel to get clean mug s for the food in the Victorian restaurant it was luke warm and not very enjoyable after travelling all day it’s not wat i expected
10/10
Exceptional
23 Jun 2026
Steffen
Typical Britannia Hotel as with them all seen better days but a trip back to a proper UK seaside holiday and was fun. If you want 4 star plus luxury this is not for you.
But I love the Seaside vibe with a great location for bars and restaurants.
Partner
10/10
Exceptional
23 Jun 2026
donna
Brilliant stay staff were wonderful
Partner
8/10
Excellent
21 Jun 2026
Ben
The room was clean, and the staff are great. Few little issues, but nothing major, we had some issues with the shower being a bit temperamental, sometimes it would come on, other times it wouldn't come on at all, and the temperature took some working out as well.

The room had a nice fridge, and decent sized TV on the wall, which worked well.

The building seems to only have 1 lift that covers a range of floor, so there is often a queue for the lift, which is fine, its healthy to take the stairs.

Parking is a problem, the carpark is not big enough for the number of guess. there was a lot of double parked cars, blocking in other vehicles.

The food at breakfast was slow to replenish but was decent, and the staff were very polite and friendly.

In some areas it feels like the hotel is stuck in the 80s but in others it feels like it is modern.

The hotel is dog friendly, and no issues with you having pets in the room, and around the building.

I enjoyed the stay, did everything I needed.
Friends_and_family Friends
8/10
Excellent
21 Jun 2026
Steven
Despite the attitude of a couple of members of staff, it's generally a decent enough place to stay.

Ive spent around a month here while working in the area.

Its not the ritz, but it ain't ritz money!!

One of the better hotels to stay at
Self
8/10
Excellent
20 Jun 2026
stephen
The hotel is dated it is clean and tidy the place around the hotel is amazing I only stayed one night so it was ok
Self
6/10
Pleasant
18 Jun 2026
Jessica
Room decent size could be cleaned a little better. Windows with a view would be nice if you could see out them very dirty. Got locked out of my bathroom at 4am had to go down to lobby and get staff to fix door. Overall the hotel looked very tired has the potential to be a nice hotel but requires a lot of work rooms not serviced everyday as advertised in booking you have to request this the night before. So if staff not servicing rooms what are they cleaning? Bed uncomfortable could use a new mattress. Meals satisfactory for price.
Partner
8/10
Excellent
18 Jun 2026
KARLENE
Hally I hotel was dirty. Good entertainment. The location is quite good.
8/10
Excellent
15 Jun 2026
Michael
Older hotel but good value. It is a group entertainment facility so be prepared for coach tour festivities. Avoid rooms close to the entry to the wing doors. They bang late and start early to wake you. The lifts can be a challenge. Sometimes out of order issues and long waits to escape or exercise your step climbing up and down.
Self
10/10
Exceptional
15 Jun 2026
Denise
Worth the money, you get what you pay for.
Breakfast was not always hot.
Partner
2/10
Poor
15 Jun 2026
David
nothing
6/10
Pleasant
14 Jun 2026
Robert
Staff were great, room was clean, nice buffet breakfast and bar. The only downside is the decor, it is very dated, it was a bit like stepping back in time to the 70’s but location was great so would probably go back if in that area again.
Partner
8/10
Excellent
12 Jun 2026
Justin
The room was clean, bed linen fresh and the bed comfortable. The hotel and room looked a little tired with its décor and could do with a refresh. Only stayed a single night at a very good rate and would do so again.
10/10
Exceptional
08 Jun 2026
Steven
Such a good place to stay and dinner was so good. Thanks.
6/10
Pleasant
07 Jun 2026
Lee
For a 1 night stay it was ok… upgraded to an executive room.. not sure what we got for the extra! Room was very basic, but for the price couldn’t grumble too much. Room was not setup as a double as requested, but reception was quick to get this organised. Did notice when maid came and change the bedding etc, that underneath was stained and not very nice. Basic amenities onsite. Paid for the upgrade for breakfast included. Not worth the money, buffet style with not much of an option. Could have purchased elsewhere down the road for same price and better quality. For the price it was good. But not for more than 1 night.
Partner
2/10
Poor
07 Jun 2026
Adam
worst hotel I have ever stayed at
2/10
Poor
06 Jun 2026
Leigh
This place couldn’t be worse
Friends_and_family Friends
10/10
Exceptional
04 Jun 2026
Stuart
Always good. Great value.
Partner
6/10
Pleasant
03 Jun 2026
Anthony
All very basic and functional as reflected in the price
Partner
10/10
Exceptional
02 Jun 2026
Ahmed
The room was exactly as described, clean and comfortable for a budget hotel. The staff were friendly and helpful throughout my stay. There was an issue with the lift during my visit, which was a bit inconvenient, but otherwise everything was fine. Overall, good value for money and a pleasant stay for the price.
Friends_and_family Family
8/10
Excellent
01 Jun 2026
Lynda
Staff we very friendly and helpful,
Carpark needs repairing.
Lovely sea view, Enjoyed stay.
Friends_and_family Friends
8/10
Excellent
01 Jun 2026
Andrew
Had one of the smallest rooms in the hotel but it was quite quaint. As we were only staying one night, it wasn't a problem.
Partner
2/10
Poor
01 Jun 2026
Mustafa
Full of Rubbish . I will never go again
Partner
10/10
Exceptional
01 Jun 2026
David
Overall though only a short stop over very good
Partner
8/10
Excellent
31 May 2026
Ian
Great location near harbour and shops. Slightly tired decor but for the price was value for money. Staff very friendly
Friends_and_family Friends
6/10
Pleasant
31 May 2026
Ben
We stayed here before getting the ferry early the next morning.

We paid for an early check in but due to traffic we’re late but our room was still not ready.

The whole place felt a bit outdated but the location was great.

There are nearby EV chargers but the on site parking is a bit sketchy.
Friends_and_family Family
8/10
Excellent
31 May 2026
Eve
Nice food
Friendly staff.
Well equipped and spacious room.
Reasonable entertainment.
But need to change the restaurants on their website as they advertise what they do not do.
Lifts need looking at as lifts to floor 7 and above both went out.
Partner
4/10
Poor
31 May 2026
Thomas
Pretty grotty hotel and not disabled/blue badge friendly.
Paper thin walls, could hear the person next door grunting on the toilet.
Feral looking bathroom.
Partner
6/10
Pleasant
31 May 2026
Alice
Be warned about car park, it is horrible and cramped. Go early if you want a space, it is a free for all. The bathroom had a few broken items and it did not feel clean. It was bearable for one night, would not stay a second night.
Partner
4/10
Poor
30 May 2026
heidi
Our room was dirty, floor not hoovered. Rice in one of the beds and windows and bathroom walls covered in smears and shower products. Our towels had been washed but had someone elses hairs woven into them.
The bed was rock hard and the bunk beds squeaked so much it was too loud for us to sleep. Outside the hotel was incredibly noisy all night people on the street making noise which is not hotels fault but worth considering if you want any sleep.
The menu had allergen notices that were incorrectly marked. We always double check and luckily the staff member was excellent in also double checking, however if I'd ordered my meal marked as allergen free as some would, I'd have ended up in hospital because it did contain the allergen it stated wasnt in it. The manager gave us free drinks and a steak to make up for it as I was unnerved to eat there being honest. She said she would have the menu corrected ASAP but I felt that was a huge issue that should never have happened. People can die from that kind of mistake.
We tried to use the kids arcade but not one single machine worked so kids were disappointed.
We dodged using the pool as we didn't have much faith in it being clean or safe after seeing our room.
Friends_and_family Family
6/10
Pleasant
29 May 2026
Toniza
As it was booked for sleeping only.
I felt ok with it.
But cleanliness of the room was poor.
10/10
Exceptional
29 May 2026
Patsy
It’s a proper old fashioned seaside hotel. Plenty of places to sit and chat and eat and drink.
Friendly staff.
The hotel is quite old so do not have plugs by the bed so if you need that for charging phones (or cpap machines) then bring an extension cord 😊
I was a solo traveller with a dog and people could not have been nicer.
I can’t wait to return 👏
Self
8/10
Excellent
28 May 2026
David
Couldn't believe that it was right on the old harbour!
Partner
10/10
Exceptional
28 May 2026
Venkat
We had a wonderful stay at the Grand Burstin Hotel in Folkestone. The location is perfect, the staff were friendly and helpful, and our room was clean and comfortable. The rooms are offered at a sensible price. Excellent value for money overall.
Highly recommend for a relaxing short break!
8/10
Excellent
27 May 2026
Andrew
Nice room, good professional reception staff, bar staff and maintenance staff
Family_with_children
2/10
Poor
27 May 2026
chris
The room had a strong smell of dog urine, had to change rooms, the new room was meant to be a premium room, but had a leaky toilet, dirty and very outdated
Partner
2/10
Poor
26 May 2026
Lucy
Disgusting!…No hot water in a family room, broken glass in bathroom…customer service appalling…never again!
Friends_and_family Family
4/10
Poor
26 May 2026
Arash
The best things about the hotel are the staff and the location.
On the down side, the hot water kept either going cold or cutting out thought the day and our stay.
There's no telephone on the room so I had to keep going down to reception, wait in queue and report the lack of hot water. The engineer had to come up and \"reset the hot water tank\"! That's every time it happened and it happend over four time when hot water went cold and multiple times during the day when the hot water just stopped coming out of the tap.
The rooms have to air con either.
Aloso, save yourself some money and opt out of the buffet breakfast. There's not much there...!
I guess you get what you pay for and for the price we pay, we get the service that reflects that price.
8/10
Excellent
26 May 2026
Kathryn
Helpful staff at reception and clean room
Partner
2/10
Poor
25 May 2026
Antonio Jose
We have checked in and checked out on the same day due to being allocated a room with very poor cleaning standards. We took pictures and showed them to the duty manager. The pictures detail show a door covered in grease with finger marks, dirty floor, chair with crumbs and a stool with hair bits on.
We don't recommend staying in this Hotel
Partner
4/10
Poor
25 May 2026
Holly
Aside from the kind and helpful staff and fab location, we will sadly never stay here again. The hotel is extremely dated and poorly maintained, breakfast was poor, the swimming pool you have to pay extra for (!) and the car park is a free-for-all and verging on dangerous. The cons far outweigh the pros here unfortunately.
Friends_and_family Family
2/10
Poor
24 May 2026
Michelle
We stayed here and were unfortunately very unhappy the hotel was so loud people were running round the corridors screaming and shouting throughout the night till the early hours we barely slept and had an early wake up at 5 to get the eurotunnel so we felt like we barely slept, it was like being at an 18-30s hotel
Also there were not enough towels in the room I had to go down and ask for more and the room felt like it hadn’t been cleaned properly there was so much dirt and dust on the fan we used due to how hot the weather was
Friends_and_family Family
2/10
Poor
24 May 2026
William
Next to to us had music on all night, got no sleep,
Partner
10/10
Exceptional
22 May 2026
Kathleen
I have always had a nice room with a bath and a sea view. The pool, sauna, entertainment and lounges are a great bonus. The room was clean, staff are always friendly
Self
6/10
Pleasant
19 May 2026
Philip
Could not complain for the price and the hotel is in a great location
10/10
Exceptional
18 May 2026
anna-marie
we didnt use any facilities just the room
the room was nice and clean
the staff friendly and hotel great location
Friends
8/10
Excellent
17 May 2026
Karin
Great location. Room was fine. Evening entertainment was a bonus. Staff were friendly. Good to have on site parking and pet friendly.
Friends_and_family Friends
4/10
Poor
17 May 2026
Matthew
The hotel is very tired and in need of an update. The 'sea view' room was very basic and tired and the sea view was obscured as the glass in the window had condensation inside the double glazing. The reception staff where excellent and efficient. The hotel served a purpose as we were attending a party in Folkestone but in the future I would look elsewhere for alternative accomodation.
Friends_and_family Family
6/10
Pleasant
17 May 2026
Thomas
Very poor quality mattresses. You could very easily feel the springs digging into your body. Room required some TLC.
Partner
8/10
Excellent
15 May 2026
Joseph
Free upgrade nice room for price I went to the Carlton hotel and had to leave disgusting hotel and Expedia shouldn’t be offering that hotel HMO, I had to book this place last minute staff were nice and helpful I will probably use again when am heading over to Europe
Partner
10/10
Exceptional
14 May 2026
Simon
The location is excellent, staff very friendly. Didn’t use the amenities but walking around everything is awesomely close! Sea room with lovely view, shame some window panels have blown double glazed units, tv signal pixelated, and take your own shampoo and body wash. That said for the money it was fabulous and will definitely stay again! So thank you
Kind regards
Simon
Partner
10/10
Exceptional
12 May 2026
Paul
Clean room amazing staff and breakfast bang bang
10/10
Exceptional
26 Apr 2026
Martin Allen
Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel.
Self
2/10
Poor
20 Apr 2026
Amy
The room wash clean. The staff were friendly. The room was falling apart. Couldn't close bathroom door. Toilet seat kept slipping off the toilet. Bunkbed needed tightening up as very wobbly. So we moved top mattress to the floor. Swimming pool was lovely. Had shower room afterwards with no hot water at all.
Great location. Rooms are probably prone to being trashed.
If you are looking for somewhere to just put your head at night, then it is great. Don't expect anything else.
Friends_and_family Family
2/10
Poor
18 Apr 2026
Nadia
Absolutely would not recommend. Awful exterior, Awful interior, Rooms disgusting, windows filthy and food awful.. stay away
Partner
4/10
Poor
16 Apr 2026
Mr Bernard
Nothing Grand about this hotel,arrived after a long journey from France,no parking available on-site had to park on site road which ment we had get up early next day to move the car by 9.We were also told we'd have to pay £5 if we wanted to park at the hotel.I was'nt aware there was a charge.We booked a double room but was given room 510 which was a family room.The window handle was broken so it did'nt shut,the window vent would'nt stay closed and it was blowing a gale outside so the room was cold.We did have a heater in the room but we had to keep resetting it because it kept switching off.The quilt's on the bed's were very thin we ended up using all the quilt's in the room to sleep.There was hot water in the bathroom sink but bath and shower no hot water just luke warm.There was an old sink plug which someone had stuck onto the sink and another one just loose by the tap's.Very dissatified customer.
Partner
8/10
Excellent
12 Apr 2026
Rhiannon
Good location, cheap and cheerful, very dated decor
6/10
Pleasant
09 Apr 2026
Keith
Rooms need updating they needed tobe upgrading insome areas staff where brilliant
Partner
8/10
Excellent
06 Apr 2026
Maria
Clean room, entertainment a bit hit and miss
Partner
2/10
Poor
05 Apr 2026
Sachin
The room was very odd shaped and not cleaned properly. Toilet was dirty.
Friends_and_family Family
2/10
Poor
03 Apr 2026
Anton
This was the worse business trip experience I have had. The smell and cleanliness of the room was poor. The quality of the food was terrible and the price of the drinks was extremely high. An example, I was charge over £4 for a soft drink. The service from certain staff was poor, he offered some guest one option and when I asked for the same he claimed it was not available to order even though that guest told me what she was ordering.
6/10
Pleasant
03 Apr 2026
Fakhar
Not what I expected, rooms did not look like the picture and there was smell of dampness.
6/10
Pleasant
03 Apr 2026
Simon
Only a short overnight but did the job. Private parking handy and great location.
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Lauris
Clean room but carpets needs to be changed as is smels
Friends_and_family Family
8/10
Excellent
30 Mar 2026
Desmond
You pay for basic you get basic, that’s not a bad thing though. The hotel is clean and warm the staff are friendly and helpful, parking is easy and on site. Great view and easy to get too. I would stay here again.
Self
2/10
Poor
28 Mar 2026
Mr. M
The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well.

The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition.

You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from.

I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had.
Friends_and_family Family
8/10
Excellent
22 Mar 2026
Lienite
Really enjoyed our stay, place was clean and stuff friendly. Great location can easily get around by foot. Car park is £5 if you stay at hotel. Swimming pool and sauna available for price I believe it was £4 each.
Friends_and_family Family
6/10
Pleasant
09 Mar 2026
Helen
The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well.
8/10
Excellent
05 Mar 2026
Helen
We were upgraded on arrival to the 6th floor. Room clean with kettle and coffee's etc. Clean bedding and towels supplied. The TV did mot work tho
Partner
8/10
Excellent
28 Feb 2026
Lindsay
Room needed a good clean,. No bedside tables.
4/10
Poor
25 Feb 2026
Sarah
I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time
The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel.

The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse!

Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic.

When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash!

Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse.

It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.
6/10
Pleasant
23 Feb 2026
Paul
Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips
Partner
6/10
Pleasant
22 Feb 2026
Maria de los Angeles
Friendlyness of the staff could be improved..
parking lot should be only for overnight guest, it was horrible. I understand is first come first serve, but anybody can go and just park and pay. Cars were occupying 2 spaces and others were not supposed to park in some areas and they did, making us trying to get out impossible.
In the morning of our check out, at 10am the housekeeping team knocked and ask like this:
At what time are you leaving? Without any hi! Or goodmorning, no respect or basic knowledge of hospitality.
Partner
8/10
Excellent
22 Feb 2026
Angie
Yea
Partner
10/10
Exceptional
21 Feb 2026
Daniel
Great affordable hotel
10/10
Exceptional
21 Feb 2026
Dona
This was my second stay at the hotel. I first visited last summer for leisure, and this time I came to escape the chaos of the city. I stayed for eight nights. The staff were friendly, and my room was clean throughout my stay. The hotel offers several restaurants and a café, along with a new vegan-friendly menu. The gym, pool, and sauna were all nice bonuses.

It’s a budget hotel, so you get what you pay for. The location is lively during the summer months, while winter is slow and quiet. There were a few minor issues, such as the hot water supply not always being steady. Overall, though, it was a decent place to stay
Self
10/10
Exceptional
19 Feb 2026
Edward
Worked really well for us; quick check in, clean room and bathroom, convenient location. Breakfast not perfect- no question about quantity, but quality sometimes lacking, and no hash browns (serious failing for one daughter!). Tedious having to pay for a relatively small and dimly lit pool, but we didn’t use it often.
Friends_and_family Family
10/10
Exceptional
17 Feb 2026
Zoe
Clean. Alot to do. Good value. Friendly staff.
Friends_and_family Family

Location & surroundings

Grand Burstin Hotel Folkestone
Harbour Approach Road, The Harbour, N/A, Folkestone, Kent, United Kingdom

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Grand Burstin Hotel Folkestone

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