City Hotel Kaiserhof Offenbach

Germany , Frankfurt
OFFENBACH, Kaiserstrasse, 8a
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75 reviews shown

10/10

Exceptional

25 Sep 2024

Ioana

Very nice and helpful staff!
We enjoyed our stay!

Leisure Partner

2/10

Poor

20 May 2024

Amanullah

Rustic Staff

The receptionist and the front of manager Dina both were extremely rude. In stead of speaking English, they asked me to learn their language should I ever want to travel again in that country as they were under no obligation to speak English with me.

Self

10/10

Exceptional

19 Oct 2023

James

The hotel was a treasure to find! Clean, nice room with heated floors. The one downside was the t.v. Stations were limited. Few English speaking stations. Very close to the train station but without any noise. Convenient, just two stations away from the Frankfurt main train station.
Will stay there again!

Leisure Self

4/10

Poor

17 May 2019

James

Room was clean and the breakfast was OK. However, the wifi was very slow, even late evening and difficult to get onto; and both mornings, there was no hot water for the shower. There was a slight smoky smell in the room and a strange smell in the bathroom. I've stayed in better, cheaper places in Offenbach.

10/10

Exceptional

09 Sep 2018

Darren

I stayed for 2 nights, whilst working a few miles away, commuting by train.
The room was clean and in good order, the staff were friendly and helpful.
The hotel itself was quiet, although there were some late bars nearby, I had 2 good nights sleep.
I can not comment on the breakfast, as I was working too early to try it.

6/10

Pleasant

16 Sep 2015

David

Gritty neighborhood Gasthaus

It was okay; nothing to brag about. A bit harder to get to and find than I wanted it to be when I drove there via a car. It *is* near the rail station though.

4/10

Poor

22 Jun 2015

ASHOKKUMAR

Disappointed

No AC, fan available but not working, after 3 complaint they repaired on last day, poor ventilation . Lot of noise in night from neighborhood. Very less staff but except for 1 no one understand English. Not value for money, not at all.

8/10

Excellent

24 Apr 2015

sumaira

Great location

The hotel was very nice and the location was great, central close to the bus station and train station. Unfortunately the breakfast was poor not worth 10€.

Family

10/10

Exceptional

06 Apr 2015

Diane S.

trip of a lifetime

beautiful stay. Perfect for my family. Close to major attractions.

Family

6/10

Pleasant

18 Mar 2015

Verified traveler

The Hotel is small but pleasant

The single room I had was small but that is so in Germany and you pay single rate and it had all you could need for your comfort. It is in a commercial street and in short walking distance to the center, bus subway or even train. I can recommend it and I will stay again.

4/10

Poor

10 Nov 2014

Traveller

Handy for the train station

Hotel under repair. Main walkways had bare wires hanging from walls.

8/10

Excellent

07 Oct 2014

Verified traveler

Excellent value for the money

Large hotel and bathroom, all very clean. Quiet room (facing the backyard). Very close to train station, surrounding neighborhood offers low price restaurants and pubs.

10/10

Exceptional

09 Aug 2014

Ronald

100 meters from the Bahnhof

Great place with great price vs other hotels in the Frankfurt area. Very convenient for travelers without a car as it is near the Bahnhof. Plus, great shopping is only 100 meters in the other direction, and the S Bahn is just beyond that. So, if you want to avoid the big city prices, not pay high taxi costs for transportation, then consider this Hotel. Plus, the staff of Oksana and others, are unprecedented. They are the nicest people ever. Happy Trails!

6/10

Pleasant

08 Jun 2014

Gottfried

Central location,business trip perfect

Great value ! Because it is right at the railway station
Which brings you cheap and fast to Frankfurt center

6/10

Pleasant

05 Jun 2014

RTW Traveller

Small Room

The room was so small, the bed was up against the wall and I had about one foot (30 cm) on the other side. There was about 3 feet at the end.Bathroom was lovely, about the same size as the bedroom. Noisy area of town, even though they say sound proof rooms. Internet extra 7 Euros (24 hr)

6/10

Pleasant

26 May 2014

Expat with Family

Average Hotel

The Hotel Kaiserhof was a clean, safe place to spend the night, but was nothing special. The TV had a very low volume, even when maxed out. The room was very hot and so it was difficult to get our child to sleep, but that is to be expected as it is Germany in late spring and A/C is not necessarily common. It is a short subway ride from Frankfurt City Center. The neighborhood in which the hotel is located is a bit rough around the edges, but seemed safe enough. The staff was helpful and friendly and the breakfast was very good in the morning. They do have parking just across the street for 8 euro, but there is a very narrow tunnel you have to drive through and it was difficult to get even a small car to the parking area. Definitely do not plan on using their parking if you drive a large vehicle. Overall, I would not stay there again, but it is ok if you just want a place to rest for the evening.

Family

8/10

Excellent

12 Feb 2014

Belinda

Facilities: Ok but ancient lift; Value: Reasonable; Cleanliness: Ver satisfactory;
Satisfactory buffet breakfast

6/10

Pleasant

27 Jun 2013

Verified traveler

Pleasant little place

Yeah it was ok, some air conditioning in the rooms may be of assistance when it is warm.

6/10

Pleasant

26 May 2013

helen

in advert it said the hotel was much closer to the city than it in fact was

2/10

Poor

19 Apr 2013

Paul

not the best of hotels

very tired hotel needs a good upgrade , bathroom had mould and smelt , room was very hot and had to open windows no fan or a/c , windows opened on to a bust street lots of traffic noise , but also hotel surrounded by bars and clubs which were playing loud music until after 3 am , staff friendly and helpful , breakfast was good but not worth 10 euros , I was on 2nd floor and the lift was broken which to be fair could happen to any hotel anywhere but there was only one lift and therefore lots of stairs to climb , also I was informed by locals that this was not the nicest of areas to stay in definetly not for famlies

6/10

Pleasant

11 Nov 2012

Verified traveler

Near the train station

There was something happening outside the hotel because there were four police cars when we arrived. Parking on the street is hard to find, the internet was out in the entire hotel, and the breakfast was, in my opinion, very overpriced. Otherwise, the room was clean and the staff helpful.

Partner

6/10

Pleasant

18 Oct 2012

Verified traveler

Should be cheaper for what you get

It wasn't so bad. Just old and run-down. For that kind of place, it shouldn't be so expensive. Room was clean, front desk people were nice. Its just old and needs to be massively renovated if you are gonna charge that much.

6/10

Pleasant

07 Oct 2012

Verified traveler

OK basic hotel

OK for the price they charged. Surrouinding neighborhood is a little dicey at night. Hotel locks doors from 11:30 pm to 6:30 am for safety of guests. They do give you a key to open street door in case you stay out late.

Family

8/10

Excellent

05 Jun 2012

Amanda

good quality for price

It was nice, except for two things--the floorboards creaked a lot, so not only did one of us wake up the other if we got up in the middle of the night, but I was always worried about waking up the folks below us as well. Also, the wireless internet was very sporadic and sometimes didn't work when we really needed it to. Overall not bad at all though--level of service was great, would possibly stay there again.

Partner

6/10

Pleasant

03 Jun 2012

Shane

Facilities: Everyday; Value: Average price; Service: Awful; Cleanliness: Clean;
please dont go there the way i was treated was riddiculous,Given no help in a crisis situation i hope this business is closed ASAP they deserve it.

10/10

Exceptional

02 May 2012

Justin

The hostel is worth a visit for anyone that likes great cheap accommodation, helpful staff (free wifi) its the best I've been to so far (for the price

8/10

Excellent

02 Nov 2011

Verified traveler

Good level of service at the reception

A very clean and friendly boutique style hotel. Though it's not within Frankfurt city centre, but not too bad to travel around by train. The only bad thing is the rate does not include breakfast nor wifi access.

6/10

Pleasant

03 Sep 2011

Verified traveler

Offenbach is not Frankfurt

I expected the hotel to be closer to Frankfurt. But it is actually about 7-8km away by car. Also, if you set your GPS to Kaiserstrasse in Frankfurt you will be in for a surprise (as I was :-) ), there is a Kaiserstrasse in Frankfurt and one in Offenbach too. The one in Offenbach is were you are supposed to go if you stay at this hotel.

Anyway...

Benefits: The hotel is ok, the rooms are clean, the staff were friendly and helpfull. No disturbance from neighbours etc. If you travel by a car they have a secure parking which they charge for. But still, it might be worth considering as parking in the street seemed like a hassle to me. If you go by car it is quick to drive to Frankfurt city centre, also there are lots of parking houses, so no problem.

Drawbacks: The wireless Internet in my room did not work well at all, I told the receptionist about this when I checked out and she removed it from my bill, so that was a good sign of service mentality.
If your german is not top notch, you might find it a bit boring that all channels on the TV are german ones. Anyway, I got to practice my german and watched Cosby dubbed to german hehe, not quite the same...

All in all, the hotel is ok but if I go back I would like to stay IN Frankfurt, prefferably a bit closer to the city centre.

6/10

Pleasant

21 Feb 2011

Robert

I'd Recommend It - Kind Of

When you book this hotel you can be secure in the knowledge you will get a clean room and the room will be larger than many other European hotel rooms of similar ratings.

What you will not get is any semblance of \"service\" from the staff that would be considered normal in the U.S.

The internet may, or may not be available. During my stay, the access code was changed, but the front desk did not have the new code so there was no service. And what you get from the front desk is a middle aged woman with a completely blank stare on her face, as if trying to comprehend why in the world anyone would want to be able to connect to the internet.

I had friends staying at the same hotel while we were both attending the same trade show and we were going to try and connect. The front desk does not have an alphabetical listing of the guests staying at the hotel, so the front desk methodically went through each numerical room card looking for the guest. They found the name and gave me the phone code, but would not give me the room number. I tried to call the room but the phone would not take a message. So I didn't connect on Day 1.

The next evening when I returned from the show I asked if there were any messages for me and the front desk said not so I went upstairs to my room. 30 minutes later, my friends came in and asked the front desk if I had checked in or not as they had not heard from me. The SAME person couldn't put 2 and 2 together and tell my friends I had been looking for them.

We never did connect though we later found out I was in room 409 and they were in room 411.

As I said, you will get a very clean and comfortably sized room. Just realize, that's all you booked and any semblance of guest service beyond that, simply does not appear to exist.

8/10

Excellent

20 Oct 2009

Nice hotel for the price

The hotel and room were a bit small but definitely great for the price. It was a quiet area and conveniently located. It was just 10 minutes (2 stops) from the Frankfurt Main Station by train. The staff was helpful and accommodating. The area where the hotel is located was very commercial with lots of little restaurants to choose from.

10/10

Exceptional

01 Nov 2025

ANA LAURA

La limpieza y los desayunos muy completos, muy fácil acceso a la estación de tren.

Business

8/10

Excellent

01 Oct 2025

Hassan

Preis leistung super

8/10

Excellent

11 Sep 2025

Nives

Das ich mein Wunsch Zimmer bekommen habe und sehr freundliche Mitarbeiterin am Empfang war sehr gut, gerne wieder N. NEUGEBAUER

Business_and_leisure Self

10/10

Exceptional

21 Jul 2025

Nasreddine

Alles Super!

Business Self

10/10

Exceptional

12 Jul 2025

Nelme

Kein Klima und Bettdeken war schmutzig

Business Self

10/10

Exceptional

14 Jun 2025

Goetz

Super Hotel.

10/10

Exceptional

18 May 2025

Verified traveler

オッフェンバッハ中央駅からすぐで、フランクフルトの中心にも行きやすいと思います。
スタッフもフレンドリーで、部屋も広かったです。
部屋の一部が少し埃っぽいのが気になりましたが、このお値段で宿泊出来るのはとても良いと思います。

Leisure Self

8/10

Excellent

11 Mar 2025

Nives

Sehr gut

Business_and_leisure

8/10

Excellent

26 Jan 2025

Mike

Alles ok

Leisure Self

10/10

Exceptional

22 Nov 2024

Verified traveler

Nettes Hotel

Angenehmer Aufenthalt zentral in Offenbach

Business

6/10

Pleasant

21 Nov 2024

Verified traveler

Bad war noch schmutzig vom Vorgänger. Bettlaken fleckig. Keine Getränke auf dem Zimmer.
Betten bequem. Parken in der Nähe der Unterkunft schwierig.

Self

2/10

Poor

10 Jul 2024

Florian

Nie wieder…. Keine Beschreibung passt, alles alt

Also es ging beim Check in schon los, in der Zimmerbeschreibung war ein renoviertes Einzelzimmer mit Klima beschrieben. Ich habe ein altes Dz ohne Klima mit einem uralten Bett bekommen. Es gibt im ganzen Haus ( außer an der Rezeption ) keine Klimaanlage. Nach meiner Beschwerde bekam ich ein anderes Zimmer, aber auch total alt und abgewohn. Aus der Lüftung im Bad kam der Geruch aus der Küche. Das Fenster grenzte direkt an einen Balkon sodass man bei offenem Fenster auch nicht schlafen konnte.
Das Hotel ist nicht weiter zu empfehlen!
Die Beschreibungen und Bilder stimmen nicht mit der Realität überein.

Business

8/10

Excellent

01 Jun 2024

Rafael

En general bien

Buen servicio, la habitación estaba muy chica y la ubicación no era la mejor pero habían bares y tiendas cerca.

Self

10/10

Exceptional

28 Apr 2024

Alboz

Sehr gut

Leisure Self

8/10

Excellent

27 Apr 2024

Verified traveler

親切です

6泊しました。初日と最終日以外ははシングル部屋が満室だったのでツイン4泊を組み合わせて最安値を選んだ次第。チェックイン時に「ツイン部屋を通してそのまま使って下さい」との扱いで助かりましたです。シャワールームのタオルドライヤーとティッシュペーパーがありがたかった。出張先への歩行道路を正確・丁寧・親切に教えてもらいました。

Business Self

6/10

Pleasant

25 Apr 2024

Frank

Hotel etwas in die Jahre gekommen, aber sehr sauber. Personal war sehr freundlich. Lage war nicht so schön, da Offenbach Bahnhofsviertel. Preis-Leistung ist aber in Ordnung.

Business Self

8/10

Excellent

23 Apr 2024

Verified traveler

コスパ良く快適！

内装は綺麗です。屋根裏部屋でもエアコン付きですので夏も安心。冷蔵庫と湯沸かしが便利。wi-fiは遅いが切れることはない。14時チェックインが有り難い。静かで安眠できる。

Business

10/10

Exceptional

19 Apr 2024

Nives

War sehr gut

8/10

Excellent

29 Jan 2023

Dennis

Unkomplizierter Check-In Vorgang,
Sehr saubere Zimmer,
Freundliches Personal

- sehr weiche Matratze im Bett,
- schmales 1,40m Bett für 2 Personen im Doppelzimmer
- teilweise sehr kleine Zimmer im Dachgeschoss (Gesamtzimmer 10m² mit 2m² Badezimmer)

Leisure Partner

6/10

Pleasant

27 Nov 2021

Petra

Zimmer hat aus dem Bad muffig gerochen , sonst für eine Nacht absolut ok.

Leisure Friends

6/10

Pleasant

29 Oct 2021

Georgy

Befriedigend

Leisure Self

6/10

Pleasant

30 Jun 2020

Michael

Förväntad upplevelse

Dammigt och dåligt städat. Smal säng, som lutade utåt; fallrisk. Vänlig personal. Motsvarar dock det låga priset.

Partner

8/10

Excellent

02 Mar 2020

Thierry

Bel établissement en centre ville

Bon séjour dans un établissement agréable et propre

Partner

8/10

Excellent

16 Feb 2020

Verified traveler

バスは快適で自由時間もしっかりある

Leisure Friends

8/10

Excellent

28 Sep 2019

Verified traveler

Kaffeezubereiter auf dem Zimmer, umständlich, aber grundsätzlich toll, dass es das Angebot gibt

Business Self

10/10

Exceptional

15 Jul 2019

Erik

Ich war ein bischen früh, aber ich kontte bereits nach meine Zimmer.

Leisure Friends

8/10

Excellent

04 Mar 2019

Verified traveler

Sehr kleine Zimmer. Das Doppelzimmer war sehr klein.

Leisure Friends

6/10

Pleasant

19 Feb 2019

Verified traveler

Alles okay, alles da, was ein Hotelgast benötigt. Gerne wieder.

Business Self

8/10

Excellent

18 Feb 2019

Verified traveler

Bett war etwas schmal hatte Einzelzimmer,
aber sonst war ich zufrieden

8/10

Excellent

14 Jan 2019

Horst

Ich würde wieder im Kaiserhof übernachten. Die Nähe zum Bahnhof stört nicht. Das Rühstück ist gut.

8/10

Excellent

15 Nov 2018

Verified traveler

pobyt

krótki pobyt

8/10

Excellent

04 Sep 2018

Verified traveler

시티호텔 카이저 숙박후기

전반적으로 깔끔하고 주변에 오펜바흐 중심가가 있고 지하철역이 있어 생활에 지장이 없었습니다.
다만, 물 등의 제공은 없고 방이 너무 작습니다, 5층 꼭대기층이라 기울어진 천장의 다락방이었는데 침대가 그 아래에 있어 침대 공간을 모두 활용하기 힘들었고 전체적인 크기가 많이 작아요, 샤워부스도 방 자체도. 참고하세요~
아 와이파이는 리셉션에 문의하시면 무료제공해주더라구요^^

8/10

Excellent

20 Aug 2018

Verified traveler

Prima hotel

Prima hotel, midden in de stad. Let op, parkeren op eigen terrein kost €8.

4/10

Poor

31 Jan 2018

Verified traveler

周辺地域の清潔感が低い

ホテルの内観は綺麗ですが、部屋のトイレからずっと水が流れていたり、部屋にあるコーヒーは使いさしの残りカス、紅茶は品切れ状態でした。セキュリティボックスも壊れていて使えず、屋根裏なのでベッドの端は天井にあたっていました。屋根裏だということは聞かされておらず、変更を願いでると、禁煙室は他にあいていないとのこと。ドライヤー、ボディ&ヘアシャンプーあり。冷蔵庫もありますが、ミニバーで満杯なので、買ってきたものは入る余地がありません。
周辺地域の清潔感がないです。オッフェンバッハhbfの駅はアンモニア臭が充満し、落書きゴミだらけ。マルクトプラッツの周辺はタバコのすいがらだらけ、喫煙者ばかりなので、駅構内でさえ喫煙者を避けるのが大変でした。
ロビーはやたらきれいで美しいです。

10/10

Exceptional

17 Nov 2017

Hoansung

살용적인 호텔

호텔이 가격 대비 좋음

Family

4/10

Poor

14 Jun 2016

Richard

okej övernattning

Funkar om man bara ska sova.

Partner

8/10

Excellent

27 Oct 2015

Marlene Antoinette

Gemütliches Hotel !!

Mit einem Koffer ist es zur Zeit sehr beschwerlich, in eines der Zimmer im 3. und 4. Stock per Treppe zu gelangen. Das Hotel wird umfangreich renoviert, deshalb steht der Aufzug zur Zeit nicht zur Verfügung !

Ich war schon das 2. Mal aus privaten Gründen in dem Hotel.
Positiv zu bewerten sind die sehr sauberen, gemütlichen Zimmer ! Mit Wasserkocher / Kaffeemaschine! Negativ zu bewerten ist, dass
die Dielen bei jedem Schritt im Zimmer sehr laut knarren, so dass man dies garantiert noch im Nachbarzimmer hört! Aber die Fußböden sollen komplett erneuert werden! Die Matratze meines Bettes war ebenfalls gewöhnungsbedürftig, weil für mein Empfinden sehr weich!
Das Frühstück war sehr reichhaltig und für jeden ist etwas dabei. Es kostet 10 Euro tgl., wenn man es nicht mitgebucht hat!
Das Personal ist sehr freundlich !
Vor allen Dingen die Dame, die den Frühstücks-Service macht, gibt sich viel Mühe!
Abends, außer Sonntags, hat man die Möglichkeit, im hoteleigenen Restaurant zu essen. Es waren nur \"größere\" Gerichte auf der Karte, verhältnismäßig teuer und zuviel für meinen kleinen Appetit!
Die sehr nette junge Köchin bot mir jedoch an, auch eine Kleinigkeit zubereiten zu können, für den kleinen Hunger ! Das fand ich sehr nett!
Zu erwähnen ist noch, dass es jeden Tag kostenlos die lokale Zeitung gibt. Getränke und kleine Snacks und Süßigkeiten kann man an der Rezeption kaufen und in der Minibar im Zimmer kühlen!

6/10

Pleasant

17 Oct 2015

christof

Zimmer sauber, insgesamt nicht schmuddelig, aber ein bisschen heruntergekommen.

Partner

6/10

Pleasant

29 Sep 2015

Verified traveler

Ok for one night stay

Old hotel with passionless staffs, room is not clean but ok for a short stay.

Family

6/10

Pleasant

20 Aug 2015

Gerard

slechte ervaring

Geen airco. Veel bars en restaurants en woonhuizen waardoor je het raam niet open kon doen vanwege de sigaretten rook.
Heb direct s'avonds na aankomst een ander hotel geboekt en ben voortijdig vertrokken.

6/10

Pleasant

14 Aug 2015

Anna

Bahnhofnähe, laute Straße

Die eher schlechte Bewertung hat nur bedingt Gültigkeit, weil das Hotel gerade von Grund auf renoviert wird. An sich hat das Preis-/Leistungsverhältnis gestimmt, das Zimmer war mit Sachen wie Föhn, TV, Ventilator (bei sehr heißem Wetter!) und Kühlschrank besser ausgestattet, als erwartet. Das Zimmersafe hat aber nicht funktioniert, und das Zimmer selbst war ziemlich eng und abgenutzt. Nach der Renovierung dürften die Bewertungen etwas besser ausfallen.

8/10

Excellent

03 Aug 2015

Petra

gutes Preis-Leistungs-Verhältnis

Bis auf den Teppichboden ein saubres Hotel in direkter Lage am Bahnhof. Geräumige große Zimmer

Partner

6/10

Pleasant

04 Jan 2015

Annie

Ordentliches Hotel am \nBahnhof von Offenbach

Das Hotel \"Kaiserhof\" ist ein weiträumiges, großes Hotel. Man fühlt sich beim Eintritt in das Hotel in den
Anfang des 20. Jahrhunderts versetzt. Die Räume sind riesengross. Eine breite, herrschaftliche Treppe führt in die Obergeschoße, wenn man nicht den kleinen Aufzug benutzt. Im Erdgeschoß befinden sich der große Frühstücksraum, sowie 2 offene Raucherzimmer, die antik eingerichtet sind. Diese sind allerdings nicht beheizt, so dass man sich im Winter nicht lange darin aufhalten kann. In der 4. Etage gibt es jedoch \"Raucherzimmer\". So sollte man bei der Buchung angeben, ob man ein Raucherzimmer wünscht oder nicht. Die Zimmer sind sauber mit einem modernisierten Bad /Dusche. WLAN im Zimmer ist kostenpflichtig. Es steht eine kleine Kaffeemaschine sowie ein Wasserkocher bereit. Leider gab es im Zimmer weder eine Tasse, noch einen Kaffeelöffel, geschweige denn Kaffee oder Kaffeesachets. Meine Tasse musste ich mir dann erst besorgen, Kaffeesachets und Milch habe ich mir in der Stadt gekauft. Im Erdgeschoß an der Reception steht jedoch ein Kaffeeautomat, aus dem man nach Einwurf von 1,50 € sein Wahlgetränk, Kaffee, Cappucino, Tee etc. ziehen kann.
Der Service war durchwachsen. Es gab sehr höfliche Mitarbeiterinnen, aber auch weniger höfliche Mitarbeiterinnen.
Aber an der Reception kann man auch einen gesonderten Wunsch anbringen, z.b. nach einer Wärmflasche, Bügeleisen etc. Es steht aber auch ein Wäscheservice an Werktagen zur Verfügung.
Das Frühstück war ausreichend und ordentli

8/10

Excellent

26 Nov 2014

Verified traveler

Zentral gelegen.\n

Zu Fuss zum Marktplatz ca. 10 Minuten, es gibt gute kleine Restaurant um den Marktplatz
gelegen. Nach Frankfurt ca. 15 Minuten mit dem Auto.
Frühstück im Hotel ist gut (10.00 Euro)

4/10

Poor

24 Nov 2014

Alessandro

scomodo e poco pratico

Ho dormito 2 notti ma non credo che ci tornerei più.
Non c'è assolutamente possibilità di parcheggiare vicino all'hotel
Il letto era senza comodino e la lampadina era attaccata al letto proprio al posto del cuscino e quindi ho dovuto girarmi di 180° per poter dormire.
Pavimento in legno vecchio e estremamente rumoroso ad ogni movimento.