Name: Sheraton Offenbach Hotel
Address: Berliner Strasse 111, 111, Offenbach Am Main, 63065, DE

6/10

Pleasant

14 Jul 2026

Donald

no fitness centre during either visit I stayed there at the beginning and the end of my 17 days in Germany total of four days at the hotel, but the main issue was the lack of air-conditioning. The room was always hot despite having the air conditioning on maximum and there was nothing that could be done so will not stay there again.

Family

8/10

Excellent

23 Dec 2025

Charles

Staff all were very friendly and spoke English, which made the stay very easy

Business

4/10

Poor

20 Nov 2025

Simona

It’s very old and tired! The breakfast was so basic and my room smelled really bad! Also housekeeping came into my room to fix the toilet without notice and I wasn’t happy to have 2 men walking in my room unannounced!!!!

Business

10/10

Exceptional

30 Oct 2025

Marc

The room was very clean and the staff was friendly.

2/10

Poor

25 Jun 2025

Terry

Don’t stay there

Business

2/10

Poor

25 Jun 2025

Terry

Dirty bed

Business

6/10

Pleasant

12 Jun 2025

Frederick

it was not good the bed was so squeaky the first night , did tell the front desk nothing was done so i slept on the floor the 2nd night . the shower was blocked as well , did tell the front desk still blocked the 2nd night.

Business

10/10

Exceptional

05 Oct 2024

Gianni

Location

Leisure Partner

6/10

Pleasant

14 Jul 2024

OLUKAYODE

Booked a king room. Upon arrival I was put into a dank, dingy, moldy room in the basement!!! The room was not fit for habitation. Had to very firmly request a change which was met with significant resistance. After much conversation, post coming off a 10hr flight, landing at 9am and waiting until 2pm to check in, the room was changed to what I had booked. This should not have happened. Certainly disappointed and dissatisfied with the Sheraton brand in Offenbach.

Leisure Self

10/10

Exceptional

14 Jun 2024

David

We were helped by Varena and we were very happy with her friendliness and helpfulness. She made several references for us that were very good.

Leisure Family

10/10

Exceptional

17 May 2024

Phillip

European adventure.

The front desk reception were great. The restaurant was under staffed for the number of people having and looking to have dinner. I went else where.

Partner

10/10

Exceptional

27 Apr 2024

Linda

Very helpful employees. Front desk and dining area

Leisure Partner

10/10

Exceptional

23 Apr 2024

Josiani

Great location

We had a great stay and would go back for sure!

Partner

10/10

Exceptional

04 Dec 2023

Billy jay ritter

The staff was really friendly and helpful,the rooms where clean and very modern.

Leisure Self

10/10

Exceptional

01 Dec 2023

Jimmy

Excellence in Hospitality!

4/10

Poor

21 Oct 2023

CHRISTINA

1. Hallways felt like walking through storage area or lock-up facility
2. Very poor breakfast buffet

Leisure Partner

10/10

Exceptional

01 Oct 2023

Neda

Quite staffs are nice

Leisure Family

8/10

Excellent

23 Sep 2023

ROXANNE

Good location. Near the Metro Station

Friends_and_family Family

10/10

Exceptional

06 Jun 2023

Sharron

I Loved the location and everything about it. Would highly recommend

Leisure Family

10/10

Exceptional

06 Apr 2023

Scott

V

Leisure Partner

8/10

Excellent

30 Mar 2023

Kyeong Hee

The hotel is relatively far from the main town but the subway station is very close and was very conveniant to access most place to visit.

Business Family

6/10

Pleasant

07 Feb 2023

Maya

For soft mattress lover only

this hotel is great for location, great breakfast, lovely staff and bar. However bed mattress was so soft, I could hardly sleep, additionnaly the duvet is very warm vs. room temperature so I was a cranky sweaty mess in the morning.

Business

4/10

Poor

21 Aug 2022

Marietta Rose

Phone tv and air conditioner not working

Leisure Partner

2/10

Poor

16 Aug 2022

Kourosh

Aircondition was not working and the place was so hot

We had to change our hotel

Leisure Family_with_children

8/10

Excellent

18 May 2022

Andrew

Almost, but not quite

Overall a good stay. Room was good, staff efficient. 3 things were not great. Wifi was shocking, almost unusable. There was no coffee machine in the room. And the bar was closed at 10pm which seemed very early to me. Otherwise great

Business

4/10

Poor

15 May 2022

Anis

Not so good if you want to do any work in the evenings
Internet couldn’t get connected at all
Excuses given for not sure why the internet wasn’t connecting
For a 4 star hotel this is simply unacceptable

Business

10/10

Exceptional

01 Mar 2022

Peter

Very nice room and bathroom, with an exceptionally comfortable bed. The hotel is very central and very handy for travel within Offenbach and easy to transit to Frankfurt.

A great hotel.

Leisure Partner

10/10

Exceptional

03 Dec 2021

John

Christmas season

The hotel is in an excellent location, right in the middle of downtown shopping and the S-Bahn station. While the hotel was great, the breakfast buffet left a lot to be desired for. It was included in our room rate, but normally it would cost 24 Euros. That is way overpriced for what you are getting. The only warm choices were eggs over easy or sunny side up or hard/soft boiled eggs. Most mornings only the boiled eggs were left. Then there was sausages, bacon and potatoes. For the two jams, there was no container to put the jam in, so it was running all over the plate. There were mornings when there was no juice, just water. You had one kind of toast, one kind of yoghurt. All in all not a selection I would expect for that price at a Sheraton hotel, but then again we didn't stay there for the food. The room was nice, even though not a lot of space to put anything besides the small closet. There was no dresser, which could have been because we had an extra roll away bed in the room for our son, not sure about that one. Overall we had a wonderful time and I would definitely recommend the place!

Friends_and_family Family

6/10

Pleasant

16 Nov 2021

Verified traveler

Good value.

Hotel was good. Breakfast was pretty good. Service was good. Rooms are just old and probably need updating.
Some mold in the shower seals. Carpet pretty old, worn out and kind of dirty.

Other than that, it was still a pretty good value.

Business

10/10

Exceptional

21 Jul 2021

Derek

Good hotel

The hotel is nice, and everything was clean. The staff was friendly. The learning was expensive but easy.

Partner

8/10

Excellent

26 Jun 2021

Ijaz

June 2021 stay

It was nice and comfortable stay . TV should have premium paid channels, Breakfast options were limited . Otherwise excellent stay and very nice polite staff ready to help .

Business

8/10

Excellent

14 Oct 2019

Derek

Hotel was clean and efficient with decent gym. Breakfast was a bit expensive.

Business

8/10

Excellent

15 Sep 2019

Paul

Amazing shower

Great staff. Very friendly.
Rooms are a little stuffy and had to open the window and it can be a little noisy.
10/10 for the showers.
Wifi was great in my room but was patchy for some of my colleagues.
The location is a little away from the city

Business

4/10

Poor

09 Sep 2019

Verified traveler

Check In was disappointing, took 15 minutes as only one person on the desk for 10 mins, I was only 3rd in the queue but took too long imo. Air con didn't work so i didn't sleep, WiFi didn't work the next morning (past midnight I guess) and phone didn't work or was constantly engaged so I couldn't speak with anyone to get it fixed. Used to have a great service standards at this hotel but seems to have slipped over the years and now not a good experience.

Business Self

8/10

Excellent

29 Aug 2019

Gerald

Nice hotel with some catches

Nice hotel located 15 minutes from Frankfurt Airport Plenty of parking for your car here but it’s expensive at 2 euros per hour or 18 euros per 24 hour period. The day we arrived it was 92 degrees outside and the air conditioning can’t keep up with your wish for cold air in your room. The buffet breakfast is pricy and not included in the room price.

Partner

10/10

Exceptional

13 Aug 2019

Jane

Very nice

Lovely hotel with comfortable and clean rooms. Gym was very hot

Friends

10/10

Exceptional

06 Aug 2019

Tina

Nice Frankfurt stay

We loved this hotel. Friendly staff, modern amenities and great breakfast- but we did think this was a little overpriced. The hotel does have a number of restaurants and places to eat very close by however, with a shopping precinct across the road. The only disadvantage was that it is not within walking distance to the centre of the tourist activity so taxi or public transport is needed.

Partner

10/10

Exceptional

25 Jun 2019

Adriana

It was good

Family

10/10

Exceptional

27 Apr 2019

Verified traveler

Personnel very friendly and professional. Facilities very clean. Very up to date.

Leisure Partner

8/10

Excellent

30 Sep 2018

Elaine

Convenient location. Walking distance to shops. Restaurant very attractive ambiance with good service and good food

10/10

Exceptional

29 Sep 2018

Rich

Front desk staff was very friendly. I arrived late afternoon and a room was available after my 12 hr flight.

8/10

Excellent

07 Aug 2018

Darren

NICE PLACE
Clean and modern
rooms were spacious
air conditioning not the best

10/10

Exceptional

28 Jul 2018

Verified traveler

Best hotel

Feel very comfortable. Very much love it. That's it!!

8/10

Excellent

30 Jun 2018

Verified traveler

Nice little town to walk around

Arrived, a few beer in the garden waiting on friends to arrive. All walked to the 5 minutes to town found a restaurant and enjoyed the night.

10/10

Exceptional

26 Jan 2018

Kristi

Excellent staff at front desk. The restaurant service needs improvement. Furthermore, the food was very bland. Overall the hotel is in a great location, the room was extremely clean and the front desk staff is among the very best I’ve ever had the pleasure of dealing with.

10/10

Exceptional

16 Dec 2017

Verified traveler

Great stay, lovely staff. Clean and fresh.

Perfect location with the subway accessible right in front of the hotel. Good stores located just a few minutes walk .

8/10

Excellent

29 Oct 2017

Verified traveler

very close to public transportation, front reception staff were wonderful and room was spacious and clean

10/10

Exceptional

24 Oct 2017

Verified traveler

Right room, right place

It was perfect. Full breakfast feast every morning. Loved it!

8/10

Excellent

23 Aug 2017

K

An Alternative to Frankfurt

To be honest, we chose this hotel because we had a car and needed an inexpensive option for parking. We wanted to be able to go into Frankfurt, but have the option of grabbing our car and doing day trips. This hotel was fine. Public transportation was a block away. The hotel transitions a lot of tour groups through it every day. That's ok. The room was comfortable and clean.

10/10

Exceptional

04 Aug 2017

Robb

Nice close to shopping and railway.

Good experience. Close to highways to get to different locations in Germany. Hotel staff catered to our every need. Bilingual and helpful. Room was typical hotel room, but nice.

8/10

Excellent

30 May 2017

John

Good value

10/10

Exceptional

04 May 2017

Jimmy

Nice hotel close to the city center

Very comfortable stay. I have stayed at Sheraton Offenbach several times in the past and I have always enjoyed staying there.

4/10

Poor

14 Apr 2017

Yo

CUSTOMERS ARE NOT IMPORTANT AS LONG AS THEY PAY...

Don't go there!!! If only for the fact that a hotel going through major renovations should be closed for that period of time. We are not talking painting a room or hanging pictures on the wall. Here was a case of total renovation of 2nd & 3 rd floors out of 5 ... including tearing down the lobby (2nd F) with heavy equipment. Try getting some sleep when at 08:15 AM the jack hammers are banging and heavy drillers are roaring ... Even on Saturday ...!
When I went to ask the front desk about it, and why we were not informed in advance, the answer was: \"It is written on our web site\" ... Explaining we booked our room via EXPEDIA and that nothing was mentioned there, I was answered: \"We have notified our partners\". So someone messed up. Either Sharaton or Expedia (Expedia for your close attention...). Someone was more keen about our money than to serve it's purpose - hospitality ... So, If only for that, just don't go there. For us it was renovations, for you it might be something else ...

8/10

Excellent

17 Mar 2017

Simon

Good stay in Offenbach for Messe

Would certainly stay again. Friendly and efficient staff. Nice room although I prefer to be able make myself a coffee. Only niggle was banging of room doors at night. Very convenient for tram to Frankfurt Messe.

10/10

Exceptional

20 Feb 2017

Verified traveler

Concert adventure

The people were all super friendly and went overboard to be helpful. They made our stay extra special.

Family

8/10

Excellent

15 Jan 2017

Zubair

Fine but could be better in this price.

4/10

Poor

30 Nov 2016

Peter

Poor quality accommodation

Very poor quality room for the money. 200 euro and it was small, the bed appeared to be only just bigger than a single, no kettle to make tea, dated decor etc

10/10

Exceptional

18 Nov 2016

Vahid

A great place to stay in Offenbach.

Overall we had a wonderful experience staying there.

4/10

Poor

25 Oct 2016

Verified traveler

Not sure it is worth the $.

Cons: Property is beginning to show its age. Fixtures loose and dilapidated. Satellite TV was very spotty and intermittent with poor reception. Wifi very slow.

Pros: Staff was pleasant and hotel was close to many shops and restaurants. Bartender has a great appreciation for classic cocktails and makes them perfectly.

8/10

Excellent

14 Oct 2016

Sergio

Very good location

Very pleasing athmosphere, well maintained hotel. I stayed there many years ago and it is still in shape

8/10

Excellent

01 Oct 2016

Adrian

Nice hotel and restaurant but room was very small

Partner

4/10

Poor

29 Sep 2016

Jack

Conference hotel close to Frankfurt

Conference facilities were good but the rooms need some renovation. Mattress was hard and uncomfortable. TV in room did not function. High cost for breakfast

8/10

Excellent

30 Jun 2016

Adam

Good, no frills hotel

Lobby and grounds are nice. Rooms could use a bit of updating. AC did not work well. Staff was extremely helpful and friendly.

Family

6/10

Pleasant

23 Jun 2016

Verified traveler

Decent Hotel; Poor Expedia experience

The hotel was fine and the staff were great especially during check in. Despite receiving confirmation emails from Expedia there was no record of my reservation at the hotel when I arrived. One the night that I arrived there had been a number of delayed flights meaning that Lufthansa had been forced to find accommodation for all those passengers that had missed connecting flight.

The hotel was \"fully booked\" when I arrived but the staff at the front desk were luckily able to find a room for me.

10/10

Exceptional

17 Jun 2016

Mick 195

My 3rd visit since 2014

It was my third visit since winter of 2014 with my new partner and her first visit to Germany.

The hotel is perfect for a weekend I'm Frankfurt and Offenbach has its own unique charm.

6/10

Pleasant

15 Apr 2016

Bettie

Nice location.

This hotel is close to shopping and other convenience stores, such as drug store. My husband forgot a brush and it was easy to walk a short distance to get one. The staff is accommodating and speaks English well. My granddaughter visited us for one night and they charged us $45 for a little roll-away bed.

8/10

Excellent

18 Jan 2016

Chaudhry

Value for money going down as price goes up

Hotel is nice and clean. This year they had free wifi in rooms too. This is a big change because It was a big discomfort in the yesteryears.
They should better up their breakfast. Seems like the fresh fruits have disappeared. Rooms are expensive every year. Services have not improved a single bit. I have been staying here for last five years. Next year if their price goes up then I'd rather go to a five star at this price or a little higher. There are better options at higher price.

6/10

Pleasant

21 Nov 2015

Martin

no hot water pot!!

No Wi-Fi, not even spg members. All other hotel chains provide that for members

No hot water pot, pretty standard in any hotels

Partner

6/10

Pleasant

19 Oct 2015

WILLIAM

The town of Offenbach is a nice town away from the big city yet not too far. It was just a 20 min ride by S-Bahn into the Frankfurt Messe. But the Sheraton Offenbach hotel is an older hotel and is not competitive to other newer 5 star hotels ....i.e. no amenities such as coffee maker in the room etc. and technologically behind as they are charging for wifi in the rooms. They need to upgrade and become at par with the trends of today. I do not plan to stay in this hotel in the future... I will have to find another hotel in this town.

6/10

Pleasant

28 Sep 2015

Carole

High price for everything

I was disappointed to pay for every extra, parking, Internet, on top of paying for a room...I stayed 1week around Germany and this was the only Sheraton and my only disappointment.

Partner

8/10

Excellent

21 Sep 2015

lan

far from city and airport, 40 Euro to airport

Hotel WiFi not free, too far from airport 40 Euro Taxi, nothing to see

6/10

Pleasant

19 Sep 2015

Verified traveler

Dated hotel needing refurbishment.

Very dated hotel trading on Sheraton name. Really needs a proper refurbishment. Room was comfortable enough just not a 4*. Offenbach is not a nice place which doesn't help.

8/10

Excellent

16 Sep 2015

Verified traveler

Good value and pleasant

The hotel is nice, clean, has a very decent breakfast and the staff was friendly and helpful. Wifi is only free in the lobby, so that is an inconvenience. Rooms are sufficient but nothing fancy. The neighborhood is just ok. The only reason we stayed here is because we needed to be nearby. Otherwise there is nothing to do here. Very easy to get to from the airport by train.

10/10

Exceptional

07 Sep 2015

Mirco T.

We had a great time going to do it agaim

We Chechen out the old homesteadMarketplace wonderful supply of fruits & veg The staff @ Hotel very friendly & helpfull

Family

8/10

Excellent

24 Aug 2015

Alfredo A

Different city? No free WIFI????

I was surprised to see that it was so far away from Frankfurt!!! I also didn't know that you had to PAY for Internet access, so it was a major downgrade for comfort. The actual hotel was very nice and the staff were very helpful, so if you can brave taking a 25 minute drive to get to the centre of Frankfurt and paying for your internet, then I recommend this hotel for you

Family

10/10

Exceptional

08 May 2015

Joanna

A little bit of luxury.

Great place to stay. Little bit pricy but luxury. Delicious food at the restaurant and a drinks at the bar. Would like to come back if in Frankfurt again.

Family

6/10

Pleasant

07 Mar 2015

Rachel

Not great value for money, but efficient and clean

Ok hotel, not usual Sheraton standard, felt like in an 70's/80's time warp away from the main area. Beautiful old wing that is stunning, but you don't stay there of course! Very overpriced per night, breakfast is additional twenty four euros! Wifi expensive, minibar expensive. Beds very hard, have slept on softer floors! Standard rooms small side and bed is a small double.Hard to find the parking if arriving at night. Food good and kitchen very flexible. Staff very efficient.

10/10

Exceptional

17 Dec 2014

Michael

Our second visit

We came back to the Sheraton Offenbach within a month of our first visit to a warm welcome from the staff and management team, we had the same room and a card welcoming us back with a light snack.
We would defiantly recommend the hotel to the discerning traveller as its a business hub that caters for conferences but is well suited to leisure breaks as Frankfurt is relatively close but Offenbach has its own charm too.
We hope to return next year sometime.
Michael & Allison

10/10

Exceptional

09 Dec 2014

Clarissa

Excellent customer service & location to transport

Staff at Sheraton made our experience wonderful, would definitely recommend to anyone considering this hotel. Well located for walking ventures to Offenbach & outside locations a like via the train station (Marketplaz). Easily located via train when leaving Franfurt Airport.

10/10

Exceptional

07 Dec 2014

Graham

A very comfortable hotel

A very comfortable hotel with the most helpful and friendly staff. The restaurant is excellent and the buffet breakfast superb. The bar isn't huge, which actually is a plus and the whole public area is really well laid out, in fact it is most attractive. Wi-if in the public area is also very useful. The only thing we would have liked to have seen is tea and coffee making facilities in the bedroom!
By train, the hotel is about 15 minutes from the main railway station and the Offenbach station is a two minute walk away, the transportation system is excellent of course, as expected.

Partner

6/10

Pleasant

05 Dec 2014

Rainer

Ecosiris

Offenbach is a somewhat nameless settlement half an hour (Taxi) away from Frankfurt. The trip to Frankfurt offers a fantastic panorama when crossing the Main river. The hotel staff offers the best of American charme - cool like ice at the arrival accompanied by service level zero, cordial, sincere and welcoming in the morning hours.

Family

8/10

Excellent

03 Dec 2014

Dino

handy in Offenbach

a good quality hotel in Offenbach-about 15 mins from Frankfurt by train. Staff were friendly and helpful at all times a really good place to stay.

6/10

Pleasant

16 Jul 2014

Margaret

poor quality towels should replace with new

Arrived after delays due to storm, travelled all night, arrived at 5.30 am and was told No food or drink facility untill start of breakfast at 6.30. NOT even possible to get a cup of tea.

Room service very patchy ordered tea it arrived but was cold, and cost £8.40 for 2 cups.
Breakfast for 2 in the resturant was 44 euros.Lots to choose from, but if you only wanted an egg and cup of tea. still cost 44euros to expensive

Children running round late at night,3 children even came and sit at the bar with no adults looking after them. This is a no no.

cHILDREN

10/10

Exceptional

10 Jun 2014

Nicky

Lovely hotel on outskirts of Frankfurt

Lovely hotel in the busy little town of Offenbach. It takes around 12 mins on the train from the Airport. Make sure you come off at Marktplatz for the hotel as we had a couple of attempts at different stops until we found it! Note there are no taxis at the train stations so it's a little bit daunting for tourists who don't know the area.

Look out for Sam's Sports Bar as the hotel is beside it. There are some good shops at Offenback and it's only 7 mins on the train to centre of Frankfurt where the shopping is great. Frankfurt is great for a weekend city break.

10/10

Exceptional

09 Jun 2014

Greg

Great front desk staff.

I had a problem at check in created by Expedia and they handled the problem courtesy and efficiently.

8/10

Excellent

02 Jun 2014

Oscar

Nice and calm hotel

We came to this hotel for vacations. We can tell that this hotel is family friendly, The hotel is very clean, confortable and quiet. The hotel provides free WIFI at the lobby, but if you need WIFI at the room, you have to pay $8€ per day. However, Germany in general is not WIFI friendly, we only found free WIFI at the Airport, Birkenstocks and Starbucks.

Food at the hotel is exquisite but very expensive. For instance, they charged $3€ for a small glass of milk. The staff provides cordial and excellent service.
The hotel is eight minutes away from Downtown Frankfurt by train. Each way is around $4.50€

8/10

Excellent

07 May 2014

Yelena

fourth visit - good location for my business needs Helpful, friendly staff. Tube stop markt-platz right next to hotel.

10/10

Exceptional

31 Mar 2014

Verified traveler

Close 2 underground plus all shops u need

The staff was really helpful nice food free wifi in the lobby breakfast was good catered for would recommend 2 my family

6/10

Pleasant

27 Mar 2014

KH

wonderful recepation

Free internet at the lobby is great. It will be great if I can have coffee/tea faclity in my room. Ironing board & Iron in the room is good idea. it wil be much convenient if I can use room card as access card enter fitness center. It is really not convenient to ask daily access card enter fitness center & also this is an extra cost to the hotel for them to issue an access card every day for every guest want to use fitness

8/10

Excellent

09 Dec 2013

jan

Confortable and close to underground

Offenbach is described as the ugliest town in Germany which is really unfair
What it lacks in attraction in more than makes up with friendliest if the locals and ease of travel to the rest if Germany
You can be in Frankfurt in under 15 minutes and 8 euros return
The main thing missing from the hotel is information there was nothing in our room to inform us what was on offer within the hotel
So we had no idea about food, sauna bar films etc
The cocktails were expensive and mainly ice
The reception staff more than made for thus they were pleasant and extreamly helpful
Would definately stay here again

8/10

Excellent

29 Oct 2013

Verified traveler

Good hotel but venue not brilliant!

Good hotel - helpful staff. Very expensive breakfast so we ate at a lovely cafe round the corner! A real pity the Sheraton along with a lot of other European hotels does not provide a kettle in rooms for us Brits - prefer it to a mini bar - don't know why there is no kettle - all our party did not use room service as an alternative!

10/10

Exceptional

27 Oct 2013

Isaac

Nice, comfortable and pleasant hotel

The hotel is nice, well maintained, staff were friendly and overall pleasant stay for business people. It is not hotel for vacation. I gave the room cleaning only four stars because the vacuum cleaning was not perfect. I found some pieces of papers behind the chairs. Not big deal, I didn't complain about it, but they should take care about it better,

I recommend this hotel for business users.

10/10

Exceptional

23 Oct 2013

Terry

Visiting family

Always stay there. Near shops and near family. Good food in the reataurant.

8/10

Excellent

18 Oct 2013

Frank Weihenig

Attend Trade Shows

nice experience

4/10

Poor

14 Oct 2013

Tracey

Disappointing!

I was disappointed with this hotel - it is definitely not up to the normal Sheraton standard. The internet charges were overly expensive and the system they used was difficult to use. Overall the hotel rooms were dated and the air-conditioning didn't work.

10/10

Exceptional

14 Oct 2013

Irish bookseller

Great Room

I stayed in the Sheraton Offenbach for 3 nights during the Buchmesse, it is very convenient to the S-bahn, the reception staff were helpful and friendly, and the laundry service was very efficient and value for money. My room was spacious and had an excellent TV with all the english language stations you need when on the road. Well done.

8/10

Excellent

06 Oct 2013

David

Convenient for tour we went on.

Nothing out of the ordinary. A nice hotel. Would have been good to have tea and coffee making in the room

6/10

Pleasant

18 Sep 2013

Ronnie Chia

Servie needs to be improved

I stayed in the hotel for 3 nights. The condition and location for the hotel is excellent. Service in the hotel is non-existence. I approached the counter to book a day tour. I attempted to sought some advice but the staff in attendance is unapproachable and unfriendly. Later I wanted to make use of the hotel safe at the reception as there is none in the room. Without checking I was told that there is one provided in the room. I returned to my room and called the counter with a view to have someone to verify if there is a safe in my room. Nobody pick up the call. I have to go back to the counter and this time round asserted that there is no safe in my room. The gentleman at the counter did a check and confirmed that it has not been installed yet. The entire experience is unpleasant and unfriendly. Lastly charging E22 for a full breakfast is a robbery! The buffet spread is limited! Would strongly recommend that you take your breakfast outside at a fraction of the cost!

10/10

Exceptional

21 Jul 2013

George

Lovely central location

Hotel was very central with easy access to rail links to airport. Very close to river Main for some superb riverside walks. Food was. Expensive in hotel so we tended to eat out. Tea and coffee facilities in room should be standard in a four star hotel.

6/10

Pleasant

24 Jun 2013

Sak

too far away from town.

experience was good. Acess to and from the train stations was easy.