Pullman Port Douglas Resort

Australia , Cairns - QLD
PORT DOUGLAS, Mitre Street
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

11 Mar 2026

Andrew

Really lovely place, nice idea with the pool interlocking all the accomodation. One thing, it could do with a bit of a spruce & attention to detail. It’s a bit tired looking.

Partner

10/10

Exceptional

09 Mar 2026

Rocco Antonio

Our stay was amazing above my expectations
The pool is definitely the best
Everything and everyone was fantastic

Partner

10/10

Exceptional

08 Mar 2026

Rosa

We had an amazing time at the sea temple can’t wait to go back!

Partner

6/10

Pleasant

22 Feb 2026

James

was very unhighgenic

10/10

Exceptional

12 Feb 2026

Richard

Big room and great location

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Biljana

Staff was great. Restaurant too. Laguna and the whole setting exceded expectations.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Thomas

Room was outstanding, staff were amazing and very helpful.

Resort was lovely! Only issue was cans and plastic cups from the pool bar left around the chairs and umbrellas.

Apart from that small issue, the pool and whole resort was stunning.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Martin James

Room was cleaned daily by very friendly and helpful staff. Room was spacious and had every amenity needed.
We had a very enjoyable stay.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Dale

Clean, great staff and amenities.

Leisure Family

6/10

Pleasant

29 Dec 2025

Pedro

There was no omelette station at the breakfast buffet, the food was subpar, the room service forgot our order once and their ordering system was a mess, the gym had broken treadmills, the villa pool was dirty the whole time, the gas grill ran out of gas as we were using it and had to wait for another one, there was only one restaurant option on property and it wasn’t the best.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Thomas

Everything was awesome thank you A+A+A+

10/10

Exceptional

16 Nov 2025

Great staff great place

10/10

Exceptional

15 Nov 2025

Steven Robert

Beautiful breakfast friendly staff.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Preeti

Great way to start our mornings with a fresh and healthy breakfast. The property was well kept, clean and staff were friendly and helpful.

Family

6/10

Pleasant

03 Nov 2025

ben

dinner and extras are alot more then town
parking and signage not clear on arrival
great pool and pool bar staff were great

10/10

Exceptional

02 Nov 2025

James William

Upgraded room and staff were fantastic, thank you, and helped make a great anniversary trip!

Leisure

10/10

Exceptional

01 Nov 2025

Allan

Nice rooms, best staff. Awesome pool

4/10

Poor

18 Oct 2025

Melissa

The property was good to stay at. It was a beautiful location and beautiful inside the property. We had issues with communication & understanding. Our bond was held for more then 18 business days before it was returned.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

Tatiana

It was an amazing experience! Thank you team Pullman hotel

Leisure Partner

10/10

Exceptional

04 Oct 2025

DEMETRIOS

Perfect

Leisure Partner

6/10

Pleasant

01 Oct 2025

Simon

Staff were wonderful
Disappointed with the room. Was very small and Had an awful musty smell coming from drains. Quite dated needs a facelift

10/10

Exceptional

25 Sep 2025

Veronica-Tereza

Fantastic property! We had our own 2 bedroom apartment with pool and bbq. Amazing- best room we have ever had!!

Restaurant choices for lunch and dinner were average! But breakfast buffet was amazing!!

Leisure Family

10/10

Exceptional

22 Sep 2025

Rei

Excellent staff. V comfortable rooms. Breakfast great. Pool is very kid friendly.

Leisure Family_with_children

8/10

Excellent

02 Sep 2025

Jenna

Would stay here again. Was very nice and clean. The only

4/10

Poor

27 Aug 2025

Reid

Lackluster with cockroaches

Rooms are dated, cockroaches in room(infestation under sink with droppings right next to dish towel), parking is a mess because some spots are private and others for hotel guests. Only saving grace is beautiful botany, plant upkeep, location and good restaurant. I did not use spa services so cannot comment on that.

Brought a large cockroach that I killed with Raid spray to the front desk and asked to check out early as I didn’t feel clean or comfortable, and they told me I’d still have to pay full price for the night(s) I didn’t use.

If I were to rebook I would pay a little extra and just stay at the Sheraton. For the record, I’m generally pretty outdoorsy and never typically leave reviews. However, I felt the service and upkeep was so substandard I feel compelled to review so others don’t fall into this trap.

Self

8/10

Excellent

17 Aug 2025

Guangrong

Nice pool and comfortable room. Noisy with weddings though until 10pm

Leisure Family

10/10

Exceptional

29 Jul 2025

Kate Jaderpour

Best trip and hotel in the world! The employees are kind and super accommodating. Don’t need to worry about anything they are organised e.g. they booked a shuttle for me and I didn’t even provide any details and they came into the airport to find me. Food is amazing at Alucco and room service was amazing too! We will be staying here again very soon!

Leisure Partner

4/10

Poor

09 Jul 2025

Andrew

Whilst the amenities and restaurant were fantastic, the studio spa room was terrible and the cleanliness of the bedding, floors and room in general was poor. Yellow stained sheets, grimy floors and unable to watch tv due to terrible layout. To make things worse, one of the staff accidentally entered our room at 1:30am and didn't say anything before exiting. A terrible night sleep to top things off. They did apologise the next day and replaced my sheets with a other highly stained yellow one. I won't be going back.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Lisa Michelle

A wonderful stay as always the Sea temple never fails to impress and is a little slice of Paradise . If you can go for the Room with the hot tub on the roof it is well worth the extra money . Staff on reception were wonderfully helpful . Proximity to the blissful beach and beach shack restaurant is great too This is our fourth stay and I’m sure we’ll be back again soon!

Leisure Family

8/10

Excellent

07 Jul 2025

Zachary

Second time at sea temples - nice hotel and pool. Good rooms. Location 7-8 mins from port Douglas town. Hotel is part hotel part private owned. Nice breakfast. Awkward pool layout meaning you have to walk around the hotel to get to reception. Also pool towels were kept there which does not make any sense.

Leisure Family

4/10

Poor

03 Jul 2025

Paul

The outside gardens were well kept. The pool area was okay. The room was unloved. Blinds were dirty. Walls had scuff marks. Paint flaky in places. Telephone did not work. Wi-Fi kept dropping out throughout the facility including the room. Maintenance crew clock off at 5:00 pm.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Samantha

Absolutely awesome accommodation. Everything I dreamed luxury could be.

8/10

Excellent

01 Jun 2025

Wayne

It was a bit shambolic on check in. Couldn't find our booking. Rooms starting feel a bit dated, but everything was clean. Staff are very friendly and helpful. Food in restaurant is fine but not amazing, but a fine place to stay. Lots of families so if you’re a couple looking for romance and peace look elsewhere. If you have kids its heaven, they will love the pool.

Partner

8/10

Excellent

25 May 2025

Jason

A really nice property with all the right inclusions

Leisure Friends

10/10

Exceptional

10 May 2025

Sandra cristine

Amazing lagoon pool. Beautiful buffet breakfast. Friendly staff. Housekeeping could be better as room was quite dusty in places. Otherwise a lovely stay in a tropical oasis.

Leisure Friends

10/10

Exceptional

05 May 2025

Robert Grant

We could hear the sea from our Villa in the quiet of the night. The Villa was spacious, well equipped and clean. The grounds and pool are lovely. Breakfast was great. Staff were friendly.

Leisure Family

4/10

Poor

17 Apr 2025

Khadija

My husband and I arrived at Pullman for 9 days stay with friends. Resort was lovely. However we were extremely disappointed that there were issues continuously. We had a terrible welcome where we were not informed on anything. Apparently there is a contract that explains housekeeping etc which we were not advised on or given to read. Nor were we advised that there is a daily fee for housekeeping which we can opt out of. We assumed that housekeeping was included in our stay. We made the beds most days, washed the dishes, put them away and kept the room clean. Housekeeping entered on their own accord, did not clean the room, didn’t have to wash dishes or put them away. Didn’t clean the floors, bathrooms etc. our towels were barely replaced. On one occasion I was told that the towels had not been delivered so I had to use the pool towels. I had to go to reception to ask for face flannels and toilet paper which house keeping did not replenish. House keeping however did fold the toilet paper that was in use in a neat triangle!! On the odd days that they made our beds, the sheets were hanging out and not pulled neatly. Our room safe broke down twice and we could not access it. The third time it broke down, we stopped using it in case our passports and cash was stuck in there. The door was difficult to lock and on the second day the door handle fell off. Shower head was broken. Communication needs to improve when checking in.

Leisure Partner

10/10

Exceptional

27 Mar 2025

steffanie lee

Amazing place

10/10

Exceptional

11 Mar 2025

Thomas

I absolutely love The Sea Temple. We did all the tiling there back in 2004 when I was working with Jerry And The Tile Makers, and I knew from the moment we started that this would end up being my 'go to place'. I have stayed here countless amounts of times because it is all class, incredibly neat and tidy, it's peaceful and all the rooms/facilities are all of the highest standard. The staff are extremely friendly and professional, making your experience at The Sea Temple even more enjoyable. This is why I always choose this incredible tropical spa and resort. It's like you've entered another world of secluded paradise.

Leisure Self

10/10

Exceptional

09 Mar 2025

Kara

The Pullman is one of the farthest hotels from the Port Douglas village, but it is self-contained, and the staff are incredibly helpful with any requests. We self-drove but there was also a shuttle available at most times into town.

We selected the Pullman for the timeless decor. I had read a few reviews about most hotels being 'dated'. We weren't disappointed. It was lovely. We stayed in one of the three-bedroom villas with a pool, and it felt very luxurious! It was larger than our own home in Sydney!

Leisure Family

8/10

Excellent

30 Jan 2025

Georgina

Tired needs a revamp

This is a lovely resort but it’s tired and it has been very trafficked the rooms need an upgrade or even a paint furniture is groty and needs replacing and everything felt low exspecially the bathroom and toilet and couch was really low and uncomfortable the bedroom mattress needs to be replaced
Customer service from staff was fantastic exspecially in the morning for breakfast the manager was lovely and onto every need you needed however the
Day spa manager needs some customer service training

Partner

8/10

Excellent

29 Jan 2025

Kathleen

The property was what we expected, though it basically could use a refresh. The pool is the centerpiece, and the bottom is ready for a fresh coat of paint. I strongly suggest you add robes if you're using the words \"resort\" and \"spa\" in the name of your property. Also, our air conditioning was tough to use because the remote is old and finicky (it took two members of the cleaning staff to get it to work).

Leisure Partner

10/10

Exceptional

20 Jan 2025

troy

OVERALL WAS A GREAT RESPORT WITH AMAZING FACILITIES

8/10

Excellent

08 Jan 2025

Candice

Our room needed an update but it was decent.

Leisure Partner

8/10

Excellent

08 Jan 2025

Sean Richard

Was a great hotel. F&B was a let down in the quality of thr food.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2024

Deb

Excellent check in experience. Gina was amazing and thought of everything we could possibly need. We went for our Silver Anniversary and was told we would be receiving a little surprise delivered to our room on the day, however that never happened. That’s ok though, wasn’t Gina’s fault that her request wasn’t done. We had a fantastic time and loved the penthouse. Thank you Pullman.

Leisure Partner

10/10

Exceptional

12 Dec 2024

Liz

We stayed for 3 nights in early Dec 24. We really enjoyed ourselves. The pool was lovely, we loved how you can swim around the pool bar island. The food from the Pool bar was excellent, we particularly liked the Fruit salad and the Karage Chicken. We had a standard room and it was pretty good, very roomy and well appointed.

Leisure Family

2/10

Poor

14 Oct 2024

Caroline

The first night was great, the smell of chlorine from the internal fountain was overwhelming and made the first floor of the villa smell. The second night was awful with parties on either side of us, I rang the night manager and one side was sorted, then at 1.15am the other villa beside us (wedding party) started yelling and screaming, I rang the night manager again no answer or call back and left a message, this villa partied until 3am.

In morning upon check out the day manager was very helpful and sincerely apologised for what happened only getting 2 hours sleep. But the damage was done and for a family 5 star hotel this was unacceptable.

Leisure Friends

10/10

Exceptional

30 Sep 2024

tim

Had a great time with the family. Spent everyday in the pool. Looking forward to coming back.

Leisure Family_with_children

6/10

Pleasant

24 Aug 2024

Philipp

Very bad housekeeping, couple of times forgot to leave the clean towels, we had to chase it up...The cleaners throw away our bag with food which was sitting on the kitchen bench. Very bad reception and Wi-Fi... Nice pool and spa...
Breakfast was good...friendly staff...Definitely not a 5-star hotel...

Leisure Partner

8/10

Excellent

28 Jul 2024

CARLA

Gardens, especially around pool, needed maintaining as they were untidy.

2/10

Poor

08 Jun 2024

Channa

This might possibly have been one of the worst hotel experiences I’ve had.

- Rooms are tired and dated (doesn’t look refurbished since the 90s).
- stains all over walls, mould, dirt in tile grouts
- no standard hotel amenities like robes or slippers. Couldn’t even find a laundry bag
- car park instructions very unclear and very difficult to find
- missed relaying critical information about road closures between Ports Douglas and Cairns, making airport trip over double the time to get to hotel

The pool is nice albeit laid out in strange manner making it hard to access bar area. Room service and bar was very basic. Overall for their prices this was a complete rip off

Leisure Self

10/10

Exceptional

01 Apr 2024

Darren

The Pullman is always a great place with outstanding facilities and easy access to both four mile beach and town. Always the go to for our family. Thanks Team Pullman!

Leisure Partner

6/10

Pleasant

31 Mar 2024

adam

just not overly happy with the service and the villa with the price that i paid. dont think i would stay again

10/10

Exceptional

03 Mar 2024

Angelo

Stayed in a Villa with private plunge pool. Upgraded Villa was a wonderful surprise for my 30th Anniversary. Buffet Breakfasts, pools, pool bar and inhouse restaurant were great. Short drive to the centre of Port Douglas. Thoroughly recommend staying at the resort.

Leisure Partner

10/10

Exceptional

10 Jan 2024

Jody

The pool is outstanding !
Staff are friendly and very helpful

Leisure Family

4/10

Poor

08 Dec 2023

Han

Service apartment experience.

Leisure Family

10/10

Exceptional

22 Oct 2023

Colin

Nice place, pool is awesome as are the staff.

Leisure Family

10/10

Exceptional

14 Oct 2023

Darren Ian

Great resort restaurant was a little average but otherwise great

8/10

Excellent

11 Oct 2023

EDWARD

Well presented
Nice and spacious
Polite staff

Leisure Family

8/10

Excellent

06 Oct 2023

Pally

The pool area and access if excellent. The apartment itself is showing its ages. Broken blinds, including ripped sofa cushions, and tiles in bathroom and around the facility are indicative of the need for a renovation.

Leisure Family

10/10

Exceptional

03 Sep 2023

Janet Phyllis

The pool and gardens were wonderful. Staff all friendly, buffet breakfast really good. Room had everything and good views. Only complaint was no permanent parking space so having to take time to find place to park car.

Leisure Family

8/10

Excellent

21 Aug 2023

Robert

I loved the gardens and palms

Leisure Partner

10/10

Exceptional

30 Jul 2023

Simon

Loved the big pool and being next to the beach.

Leisure Partner

10/10

Exceptional

01 Jul 2023

James

The Golf View apartment was perfect for our young family with a number of different places for the kids to break out, including a private rooftop bbq space complete with spa. The Accom came with internal laundry facility as well making washing wet or dirty clothes easy and quick

Leisure Family_with_children

6/10

Pleasant

24 Jun 2023

Tristan

Unit was in disrepair, the tiled floor was sticky under feet. And because it was a private residence (not part of the hotel complex) which was not very well advertised, you had not benefits of the hotel such as room service and room cleaning.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2023

Sarah

My daughter & I stayed for 8 nights in June 2013 & loved absolutely everything about our stay. From checkin, staff, room, pool, facilities…..all 5 star!!

Leisure Family

8/10

Excellent

30 Dec 2022

Scott

Was a relaxing stay, shame we didnt have a qr code for room service or phone worked in the room for the entire stay.

Leisure Family

8/10

Excellent

30 Oct 2022

Kim

Great stay & beautiful pool

The resort is impressive . However it is ageing . Rooms are old and some wear and tear small things like a toilet button that doesn’t work , mould in the shower and marks on the wall and blinds . Pool is amazing but needs some maintenance .
The restaurant on site is terrible would not recommend. Overpriced and poor quality food .
Overall the resort is great it just needs some Attention and love to update it.

Friends_and_family Family

10/10

Exceptional

13 Aug 2022

Brett P

Quiet, very relaxing, huge pool. Big clean studio room. Friendly staff. Know one mentioned the bike hire and having hire e scooters avail to get into town would be good. Great spot.

Leisure Partner

8/10

Excellent

23 Jun 2022

Hilary

Very pleasant stay overall. The villa’s are very comfortable and well maintained, however the property it is a fair distance from the main shopping precinct of Port Douglas so we spend a considerable amount of time commuting back and forth.

Leisure Family

8/10

Excellent

03 May 2022

Richard

great stay

great pool - kids loved it. breakfast was plentiful every day and staff were helpful

Friends_and_family Family

10/10

Exceptional

16 Apr 2022

Emma

Stayed in the 3 bedroom plunge pool at the back of the resort. The area was beautiful and quiet and you can hear the waves from the beach while in bed. The pool and bar area were great, this resort is perfect for families with young kids or couples on their honeymoon. Our rooms were huge, the plunge pool was lovely, couldn’t fault our accommodation it was very good quality. Initially I wanted a room with pool access but after being at the resort I am happy we had a villa at the back of the resort as it was quiet and private, the pool access rooms are more suited for families with young children and there is not much privacy from your balcony and lounge room.

Leisure Family

6/10

Pleasant

12 Apr 2022

Olive

Overpriced and overrated

Business_and_leisure Friends

2/10

Poor

18 Jan 2022

Mary

Don’t recommend staying here.

Overall massively disappointing. Property was a complete mess. The room service glasses that were outside our room from the previous guests were still there six days later when we checked out. There was rubbish thorough the stairwells, on the paths, by the pool for 6 days straight (the same stuff not new things including dirty face masks and alcohol bottles by the pool- very dangerous) all the facilities were closed - no restaurant, no room service, no pool bar, no day spa. No housekeeping except every second day. None of this was advised prior to checkin - we would have cancelled our booking and stayed somewhere else. There was no communication at all. It wasn’t until we tried to make use of facilities we’d find out they were closed. It was our honeymoon so we had high expectations and they were no where near met. If the hotel has staff shortages due to covid they should either reduce capacity to serve guests to a Pullman standard or reduce the price significantly to that of an apartment. It was way overpriced given the quality of property and price.

Partner

8/10

Excellent

13 Jan 2022

David

Great stay despite covid staff challenges

Hotel was great. Well designed, especially pool access. Transfers to Port Douglas quick and easy throughout the day/evening. Staff were excellent but short in numbers due to covid absences. This meant things like pool bar weren’t open.

Partner

6/10

Pleasant

31 Dec 2021

Steven Jeffrey

The pool is the biggest asset, we didnt enjoy the dinner at the restaurant on nighy 3 of our stay was the only booking we could get. Our table was situated infron for the restaurant bar on the outside of the restaurant on a rainy night that was very loud and then 8 people clearly intoxicated loud, walking around our table commenting on our food. Food was nice but nothing to rave about at all. Basic meals and sliced up my husbands steak it looked like a dogs breakfast on the plate.

Leisure Partner

8/10

Excellent

30 Dec 2021

Andrew

Nice pool. Good breakfast hours - till 11am. Didn’t like having to log back in to wifi every 24 hours or seeing empty glasses around the pool edges.

Business_and_leisure Partner

10/10

Exceptional

01 Nov 2021

Leigh

Fantastic place to stay, we stayed in the 1 bedroom penthouse with pool view, the resort facilities were excellent and pool amazing. The whole experience was amazing and we will back again!

Leisure Partner

10/10

Exceptional

25 Oct 2021

freyja

Mini-break

Had a lovely weekend at the Sea Temple. Room immaculate, pool pristine, lovely staff and easy access to the beach. Restaurant in the evening was disappointing. Staff great, food mediocre.

Partner

10/10

Exceptional

30 Sep 2021

Bill

Beautiful property ,family friendly ,the Luco restaurant food was amazing.

Leisure Family

10/10

Exceptional

22 Jul 2021

Verified traveler

From arrival to departure we were blown away. The staff friendliness, the room servicing, the amazing restaurant meals. Defiantly recommended.

Leisure Partner

4/10

Poor

07 Jul 2021

Verified traveler

Far from town, loud and over priced

Leisure Partner

10/10

Exceptional

23 May 2021

Verified traveler

The property was good ..parking wasn't good as wasn't alot of options near our room ..we managed to get parking 1st night
But 2nd night our spot was taken by someone else ..we had to park a fair distance away and walk back

Leisure Partner

10/10

Exceptional

19 May 2021

Verified traveler

The entire property was spectacular… we had a really great time and didn’t want to leave. Villa was amazing and had nothing to fault - except the restaurant was a major let down. Attended twice for breakfast and once for dinner. Slow inattentive service, wrong entree, no drinks for half hour… the list goes on. But the actual resort itself, zero complaints. It is the ducks nuts.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2021

Verified traveler

Excellent pool in the centre of resort. Perfect self contained villa with plunge pool, quiet, ideal for the kids.

Leisure Family_with_children

10/10

Exceptional

04 Mar 2021

Verified traveler

Great selection of accommodations. Wonderful pool. Staff friendly

Leisure Family_with_children

10/10

Exceptional

28 Dec 2020

Matthew

Great pool, room was great. Staff were friendly. Spa on the roof was amazing

Leisure Partner

10/10

Exceptional

21 Nov 2020

Rossmariac

Excellent accomodation and fantastic resort fit all young and young at heart
Service was 1st class and staff were very friendly
Well appointed studio rooms

Leisure

10/10

Exceptional

27 Oct 2020

Mel

Amazing place the private roof top spa was excellent

Leisure Family

10/10

Exceptional

01 Mar 2020

Verified traveler

Excellent 2 bedroom penthouse apartment with everything you would need. An amazing pool which was warm and a joy to spend time in and plenty of sunbeds and a pool bar.

Friends_and_family Family

10/10

Exceptional

17 Feb 2020

Verified traveler

Well maintained, friendly and helping staff, apartment is very spacious and has all the necessary amenities. Nothing really to highlight as improvement area.

Leisure Partner

8/10

Excellent

02 Feb 2020

Sarah

We had some issues with communication via messages before we arrived. However there was a very helpful member of staff (a young English man) when we subsequently called the hotel, and at check in.

The property itself was fantastic and we had a fabulous stay.

Leisure Friends

10/10

Exceptional

30 Jan 2020

Verified traveler

Stayed 10 nights in the two bedroom plundge pool in off peak season.

Room aircon was amazing for the humid days.
Nice complimentary shampoos soaps etc.
fully equipped kitchen with everything you need.
Washing machine and dryer.
quiet rooms.

Main pool was also awesome. Always clean and always had staff around cleaning up.

Beautiful views and gardens. Lots of cute frogs/toads and night.

Restaurant was ok, was pretty overpriced - especially breakfast. Poolside bar was the same menu but the side options only - good serving sizes when they came in takeaway containers..
But it wasn’t hard to go down into town for an amazing meal.

Sea temple Ran a free phone line to a local bus shuttle! Lovely company to deal with to get around the area - good rates.

Only complaint about our stay was that there was ants getting into our food (sealed pastries and sweets) not the hotels fault obviously - just a heads up.

And our private pool wasn’t so private.
There was no gate to deter people from coming around to our private bbq area and pool - Just a path that could be accessed by the side of the building.
We were shocked to see some people stare into our windows etc - probably trying to understand why there was a pool and bbq area there lol.. just took a little time to get relaxed and use to..

Also the private pool didn’t get cleaned the whole time we were there - with multiple rain downpours and storms (lots of leave and muck in the pool)

Leisure Partner

4/10

Poor

20 Jan 2020

Verified traveler

the layout was nice; disappointing far side have to walk all the way around to access reception/restaurant

Leisure Partner

6/10

Pleasant

09 Jan 2020

Verified traveler

The room was nice and clean but was missing the minor touches to suit the hospitality of a 5-star resort. We did enjoy our stay however, it did not feel like a 5-star experience.

Leisure Partner

8/10

Excellent

06 Jan 2020

Verified traveler

The location was fantastic. The room i think for approximately 580 per night was not the greatest of value. The staff were all fantastic except your head of the restaurant, as he took our order by memory and got it wrong. We just ate what we got. All the facilities were fantastic. In saying the above, over all we were very happy, and will come back.

Leisure Partner

8/10

Excellent

30 Dec 2019

Verified traveler

We loved the seclusion- the fact that no one bothered us - the freedom to take of ourselves ie dishwashing, laundry, cooking, the freedom to just be was so relaxing. We all enjoyed our time immensely- the staff were lovely and very polite - I think if there were more staff at reception, it would make things a lot easier when it comes to checking in.

The only criticism I have was that when we arrived there was not enough staff to accomodate all the arrivals - after a longish trip - plane, shuttle bus, then waiting in line for seemingly an age was frustrating - also to be told that someone was ready to take you to your room via cart only to find he loaded up other people, who checked in after you, first was very annoying, again it was a lack of staff - the other thing that I would mention is the lack of clarity around pick up times to get to the airport - we had to wait 2:30hrs in the heat of the reception area - given our check out was 12 it would have been better to be on an earlier shuttle.

Having said that we had a wonderful time relaxing & enjoying the facilities - the breakfast was superb- we are coming back next year and can’t wait!

Leisure Family

10/10

Exceptional

19 Dec 2019

IMRAN

Stunning

Absolutely amazing. Booking again for sure!!

Partner

8/10

Excellent

04 Nov 2019

We stayed in a 2 bedroom penthouse apartment which was on the 1st floor and had an upstairs outside area with spa. Whilst the accommodation was lovely and fully self contained with a washing machine and dryer the spa area was a disappointment and we didn’t use it. The photos show fake grass but, ours didn’t have that and really needed it as it just looked bare and grotty. We would definitely come back to the Pullman again but, would book a ground floor swim out room next time as then we would be more inclined to use the pool

Friends_and_family Partner