Name: Pullman Palm Cove Resort And Spa
Address: Triton Street, 5, Palm Cove, 4879, AU

10/10

Exceptional

01 Jul 2026

Katie

The staff we checked in with were amazing. Our luggage had been left behind at Melbourne airport and the staff were so accommodating and helped us with supplies of amenities that we needed while we waited for our luggage to arrive. The staff

10/10

Exceptional

25 Jun 2026

Maria

Great comfortable resort, lots of pools and banana lounges, undercover bar, seating area with tv to retreat from the sun or rain. Happy hour at 3-5pm with music so great vibe. Rooms are clean. Breakfast buffet is of excellent quality. I love the spinach and mushrooms. Lots of variety and great professional Nespresso coffee machine. Staff are very pleasant and helpful. You are right on the beach and a short walk to the shops and restaurants. Perfect for couples or families.

Partner

10/10

Exceptional

09 Mar 2026

michele

Beautiful grounds, great location

Partner

10/10

Exceptional

27 Feb 2026

Angela

The staff were incredible, arrived early and went above and beyond to make sure our villa was ready. It was perfect, faultless actually. Perfectly spotless, with every amenity needed. Daily house keeping, and courtyard and pool maintenance.
The private plunge pool was divine.
All of onsite pools and gardens were pristine. And only a very short walk from our accommodation to the beach. It was truly magnificent, I can’t wait to return.

Family

10/10

Exceptional

04 Feb 2026

Karolina

The Hotel and room were amazing. Would definitely stay there again. I left an item behind in the room and management had it sent back to me. Very impressed!

8/10

Excellent

20 Jan 2026

Francesco

All round very nice experience with staff and amenities. The furnishings and appliances were poor.

10/10

Exceptional

27 Dec 2025

Adam Mark

Good clean room, resort was great. Main pool was too warm, not a lot of options for dining. Would be good to have a changing menu.

8/10

Excellent

19 Dec 2025

Kiran Jadavji

The room was amazing the beds were nice and comfortable the separate rooms were also very nice and comfortable. The bathroom was very luxurious and it made me feel quite at home. The bathtub was fantastic it had water jets on the side. The showers were also quite easy and good to use. Unfortunately the private pool was only cleaned on the last day, also because we had rain. Only the villas had private pools. The public pools were very nice they also had a hottub which felt very relaxing to be in

Leisure Family

10/10

Exceptional

08 Dec 2025

Bronwen

It was beautiful! The pool and landscaping stunning. The facilities were very clean and tidy. All staff were exceptionally friendly and helpful. I would love to stay again.

Leisure Self

10/10

Exceptional

03 Dec 2025

Harriet

Staff were amazing. The property is beautiful. Pool is superb and gardens immaculate. Can’t wait to return!

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Daniel

Nice

10/10

Exceptional

20 Nov 2025

Shannon

Due to a last minute change we stayed here and had a lovely experience. The staff was so hospitable and especially Angela at Reception who went above and beyond!

Leisure Family

10/10

Exceptional

30 Oct 2025

Kristin

The Pullman was a fantastic family holiday destination. Travelled with teenagers who also enjoyed the accommodation and resort facilities. Staff were exceptionally helpful and provided everything we requested.
Easy walking distance into Palm Cove main dining precinct and drivable to kurunda, Atherton table lands and Daintree

Leisure Family

10/10

Exceptional

15 Oct 2025

Samantha Michelle

C

8/10

Excellent

27 Sep 2025

Caroline

Hard to go wrong with the Pullman in Palm Cove. Initially, we were given a very dark, small, ground floor room, but after asking, we were moved to a lovely room on the 4th floor with great balcony and pool view. The landscaping around the whole complex is brilliant. Staff were friendly. Day spa beautiful and relaxing. Beach access incredible. Pools are unheated, which wasn’t for us, but lots of other people (especially kids) were loving it! Would definitely recommend staying here. Already booked my next stay!!

Leisure Partner

8/10

Excellent

21 Sep 2025

Andrew

Pools and gardens excellent. Location next to beach and short walk to town. Staff friendly. Nice pool bar area.
Wifi terrible, room serviced daily but floor not vacuumed in 8 days we stayed and dusting was none existent.

Leisure Partner

8/10

Excellent

28 Aug 2025

Carole

Was a nice place, clean and tidy, staff were nice and friendly. The internet was dreadful. It barely worked and when it did it said it was not secure.

Leisure Partner

8/10

Excellent

25 Aug 2025

Angela

Overall a pleasant stay. Our room had no plates or cutlery, so we bought some. Bathroom fan/vent was very dirty and bar fridge badly needed a defrost. When selecting a room be aware if the shower is in the bath. I would have preferred a walk in shower.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Allen

This was a great stay for our family of 4. We had the rooftop 2 bedroom apartment with spa on the roof. Lots of space for us and the kids and the spa was a great alternative to the pools which were also fantastic. Great beach access and breakfast being included made the morning nice and easy. Would highly recommend.

Leisure Family

8/10

Excellent

11 Jul 2025

Ildiko

-

Leisure Family

10/10

Exceptional

29 Jun 2025

Verified traveler

Great unit, room not ready until 3.45 despite 3pm check in. Amazing facility unfortunately site needs to invest more in ground & building maintenance. Outside starting to look a little tired

Friends_and_family Family

10/10

Exceptional

26 May 2025

David

Lovely hotel. Staff were fantastic. 1 pool not open but this didn't spoil our stay. Would recommend.

Leisure Partner

10/10

Exceptional

23 May 2025

Joanne Elizabeth

Excellent very nice resort

Leisure Friends

4/10

Poor

11 May 2025

Gregory Allan

Poor first impression

10/10

Exceptional

08 May 2025

Pamela

Staff really friendly

Leisure Family

8/10

Excellent

25 Apr 2025

Steven

Excellent walking access into town… I paid a premium to stay during public holidays and didn’t receive rooms service due to this however washing the walls in the driveway seemed of great importance at this time!!! Room service to customers seems more important to me!!

Leisure Family_with_children

6/10

Pleasant

19 Apr 2025

Pragun

The hotel was at capacity but there were no staff visible for much of our stay..no greeting upon arrival, no offer to port our bags, no staff waiting at reception, no staff at bar, no pool side service. There's no music playing to improve the ambience and during the Easter period there was also limited alcohol service. Although we had to pay premiums to stay at the hotel and foods etc during the period there was no room servicing other than new towels as well. When questioned we were told it is holidays - but isn't that a hotel staff management issue.. why should the customer have to pay the price for that? We certainly didn't get a discount for it. We were also pretty let down by the breakfast.. would be great to have a buffet in place of small servings of 1 slice of avo toast. It was very tasty food though.
The hotel is a bit dated but the rooms are very spacious and has all the comforts and amenities.
The best part of our stay was the outstanding service by the operations manager who went above and beyond to ensure we had a good time.. he is professional and friendly and kind! He deserves a raise!

Leisure Family_with_children

6/10

Pleasant

05 Apr 2025

Darrin

Good staff

Leisure

10/10

Exceptional

23 Mar 2025

Kristin

The sea temple is absolutely amazing, the building itself is beautifully designed and is definitely a great place for a relaxing stay. The restaurant is gorgeous although the food was a bit of a hit and miss although has the potential to be something incredible. The staff were lovely and the rooms were gorgeous. Definitely recommend staying here and its perfect for families with young children.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Mar 2025

Brent

Beautiful room

Great family stay during the off season

Friends_and_family Family

8/10

Excellent

10 Feb 2025

Paul

Its nice but nothing special

Leisure Family

10/10

Exceptional

26 Jan 2025

James

Just had stay with post wedding party
Resort was amazing- food, service, facilities
Couldn’t praise it more

Leisure Family

10/10

Exceptional

25 Jan 2025

Michelle

Beautiful stay. Great for families. Staff all so friendly and rooms were immaculate

10/10

Exceptional

17 Jan 2025

Nigel

Stayed in a 2 bedroom spa room and loved it. Great stay

Leisure Family

10/10

Exceptional

13 Jan 2025

Cameron

Absolutely beautiful stay I recommend this to any family or couple wanting to get away

10/10

Exceptional

10 Jan 2025

Domenico

Loved absolutely everything.

Great Family Holiday

Leisure Family_with_children

10/10

Exceptional

04 Jan 2025

Suna

The staff are very friendly and helpful 🙂

Leisure Partner

10/10

Exceptional

25 Dec 2024

Ganesan

Well Maintained and great amenities. Pool and the hot tub were well maintained. Great tasting food in the restaurant.

Leisure Family

10/10

Exceptional

24 Nov 2024

Trevor J.B

Had a great stay

Leisure Partner

4/10

Poor

10 Nov 2024

Mary

I’m sorry but this is not a five star resort. The resort is tired and in need of a refresh. Our room was so basic but for just under $400 a night I expect more. There is not enough staff but those we did encounter were friendly. We ordered lunch at the lagoon bar, just a chicken burger and chips but it was barely warm and tasted of nothing. Very limited choice of meals. We ate all meals outside the resort which were all fabulous. I think you know a resort is confident on their level of service when you checkout, they ask “how was your stay?”, not here just did you have anything from the minibar and have a nice day. Not even can we assist with a taxi etc to your next destination. Would definitely not stay here again, Palm Cove is lovely and there are many real five star options to choose next time.

Leisure Partner

8/10

Excellent

26 Oct 2024

Lucrezia

The property could do with a bit of an upgrade. The walkways had broken tiles in several areas. The furniture didn’t match.
The pool area is lovely and generally has a relaxing vibe. The pool bar is very accommodating.

Leisure Self

8/10

Excellent

21 Oct 2024

Curtis John

Unfortunately the only restaurant is no longer open Sunday or Monday.
Poolside bar and snacks not available until 11:30am any day.
Breakfast was very good.
10 minute walk into Palm Cove.

Leisure Partner

10/10

Exceptional

30 Jul 2024

Monika

Lovely stay at a first class resort!

Leisure Friends

8/10

Excellent

27 May 2024

Elizabeth

The pool was lovely. Two pools actually. Disappointed the lap pool wasn’t heated. Only went in the main pool twice as the water was too cold. I could see other people felt the same.

Leisure Friends

8/10

Excellent

17 May 2024

Andrea

Many bugs

Leisure Friends

8/10

Excellent

12 Apr 2024

Emily

There are 3 pools and multiple spas, so lots of space to chill out. The pools are by far the best thing about the resort.

Leisure Partner

2/10

Poor

09 Mar 2024

Samantha

Booked a resort view and it overlooked the swamp/mangroves that stunk. The room was filthy with lip gloss and packets of tablets under the couch. The floor was covered in food and dirty as well as having an unpleasant odour. Really unimpressed and disappointed to the point we cancelled our stay and went home.

Leisure Family

6/10

Pleasant

27 Jan 2024

John

We stayed in room 310. I spoke with Andrew before we got there and he told me we had a view of the beach. There was no view of the beach we had a view of mangroves with some waterway mudflap. We asked Andrew if we could move rooms as we found it difficult to catch 2 lifts and walk to the other side of the resort with 4 kids and a pram, his response was that unfortunately he needed to look after other guests and could not help with no resolution. I need to add this person has no idea about customer service and should not work in this industry he just repeats himself with ‘unfortunately he can’t help’ as this was his same response when asked for a late check out, his response’I need to look after the other guest and unfortunately I can’t help you and continuously repeats himself with no resolution. I must say it was actually laughable buffet breakfast was not great average at best. The pool was OK. Fairly dirty lots of leaves. This resort is not a 5 star resort I probably wouldn’t rate it a 3 star. I would like to add Kenji at front desk was lovely to deal with and also there was a lovely gentleman at breakfast there this is the only reason why I would give this resort any stars..

Leisure Family

8/10

Excellent

20 Jan 2024

Jessica

Overall it’s a nice hotel, room was clean. But way to many bugs I think for it being a 5 star there shouldn’t be so many mosquitos and other bugs all over the lifts,

10/10

Exceptional

08 Dec 2023

IRINA

Excellent stay, nice resort facilities, clean, prompt staff

10/10

Exceptional

03 Oct 2023

Meaghan

Was a disappointed that we could not use the TV. It was locked to the person that owned the room. We couldnt use Netflix, Disney ect. We tryed to put our own account on it but it was locked. Could not ever share to the TV.

Normal coffee would have been better than the expresso machine.

No salt or pepper in room.

Light in room very difficult to shut it out even when curtains where closed.

People on top floor neeb to be considert of people under them. We could hear the people upstairs from 7am everyday.

Leisure Partner

4/10

Poor

01 Oct 2023

Jaysen

Underwhelming experience for a 5 Star Pullman hotel. Spent just over $1500 for 4 nights stay but should have paid extra to stay elsewhere. We were in a room that had very noisy surroundings including continuous slamming doors and voices throughout the night as well as lawn mowers in the morning so needless to say sleep was missing a lot of the nights from our holiday. We complained the second day to the manager and asked if could move rooms, intially it took him a long time to actually understand what we were complaining about and in the end just told us the hotel was full and couldn't do anything. He could have at least said if a room becomes available I will contact you. Looking online there were actually rooms available but obviously at a higher rate so he didn't want to accommodate that.
I highly recommend looking at other accommodation at Palm Cove before you consider Pullman, the pool is large and nice but that's really all it has going for it.

Leisure Partner

8/10

Excellent

30 Sep 2023

Sarah

Quiet spot along the beach. Great pool area for young children.

Leisure Family_with_children

8/10

Excellent

23 Sep 2023

Jeffrey

Nice layout particularly in pool area.
Staff very attentive and friendly even when experiencing heavy workload.
Room was comfortable and inviting.
Food was good quality and nicely presented but perhaps a tad overpriced.
Gym was poorly equipped ( no free weights) and in need of maintenance.

Leisure Partner

8/10

Excellent

30 Aug 2023

Catriona

If you have kids - or want a generational holiday - this is ideal. If you want a couple’s getaway don’t.
Should be noted rooms don’t match the standard of the communal area.

Leisure Self

10/10

Exceptional

26 Jul 2023

Jen

The property itself is lovely. The staff were helpful. Dinner was delicious. Our room however wasn’t very clean and had a manky smell. We tried to stay in the communal spaces, which were very pleasant

Leisure Partner

4/10

Poor

01 Jun 2023

Lorraine

Over rated, overpriced, much better elsewhere!

Overpriced $ over-rated. Room was dated, in serious need of a refurb, definitely not up to standard.

It wasn't cleaned properly each day, despite me asking, the outdoor sofa was so dirty that we didn't want to sit on it. Bizarrely there were cloth European blinds in the room that were ill fitting, mechanism didn't really work, they were dirty & torn. The bed was the same, photo showing how they made it just throwing my pjs on sidetable.

Customer service was seriously lacking. When I asked the bar tender if they could bring our drinks over her response was no, we don't provide table service as there are too many guests & not enough staff. When I mentioned that our jug of cocktails would therefore have to sit in the sun poolside & go warm, her response was 'well drink it quickly'!

They messed up our transfers, didn't communicate it with us & we almost missed our flight.

Food was okay but not particularly good & overpriced.

They messed up our bill, charging us for an expensive meal in their restaurant that wasn't ours.

Location was great.

Definitely not as good as it used to be and yet they are still charging quite high prices.

When I asked to speak with the manager about a number of issues we were having I was advised that she had just quit/left and there wasn't a replacement as yet.

Their only saving grace was a staff member called Natalie, she was absolutely amazing and a credit to the hotel.

We definitely wouldn't stay there again unless they improved.

Partner

8/10

Excellent

18 May 2023

Howard

The pool was nice,

Leisure Partner

10/10

Exceptional

26 Apr 2023

Elizabeth

Beautiful resort in an amazing location. Easy walk to everything but nice and quiet and sheltered from the windy coast. Staff were friendly and food and drinks very reasonably priced.

Leisure Family_with_children

10/10

Exceptional

04 Apr 2023

Paul

My favourite hotel in palm cove so far and here it’s a place where customers actually gets recognised.

If I could rate you guys 10-10 I would definitely do it.

Thanks for awesome hospitality over the weekend! I will definitely come back

Business_and_leisure Family

10/10

Exceptional

30 Mar 2023

Lisa

Great place to stay, staff were very helpful.

Leisure Family

10/10

Exceptional

20 Mar 2023

Christian

Great place to stay and relax. Staff are very friendly and always helpful. The pools and surrounding areas are great to relax and enjoy a drink.I’d highly recommend this place.

Leisure Partner

10/10

Exceptional

03 Mar 2023

Scott

Perfect island escape. Spacious rooms, comfortable bedding and great location. Unfortunately the beach area is unsafe with wild crocs but pools are nice

Leisure Partner

10/10

Exceptional

10 Feb 2023

Simon

Everything was amazing, beautiful and incredible service.

Leisure Partner

10/10

Exceptional

06 Feb 2023

Meliz

Child friendly resort

Leisure Family_with_children

8/10

Excellent

26 Jan 2023

Michelle Lisa

Simply stunning location. Short walk to town. Friendly staff. The main pool though.. too hot! Too hot to swim in fact. Which is a shame because it's a stunning pool. Big shout out to Kazumi and her co worker the day we checked in (22nd). They were so friendly and an absolute delight. We were very impressed by their customer service.

Leisure Family

10/10

Exceptional

17 Dec 2022

Matthew

Stayed for 6 days in a 2 Bedroom room, which was perfect for us as a couple with a teenage daughter. The room was well appointed with a kitchen, Dining and living areas. The resort staff were very friendly and helpful and the facilities are great with a lagoon pool, lap pool and kiddies pool. It was very hot while we were there and it took us a day to work out that the water temp in the lap pool is cooler than the lagoon pool. It's an easy walk to the esplande and restaurants and shops. There is lots of parking in a basement car park, and we'd hired a car which made it easy to access the entire area including driving to Cairns for Reef tours and up to Port Douglas and surrounds.

Leisure Family

8/10

Excellent

06 Dec 2022

Kaele

A well located property, with a range of restaurants nearby and comfortable, well appointed rooms and facilities. The hotel was clean, if a little ageing. Access to meals was a little limited because of the hours of the poolside bar and the bookings for the on-site restaurant, but having a car made getting supplies in easier.

Leisure Family

6/10

Pleasant

04 Dec 2022

Carol

It’s an absolutely beautiful property with an almost perfect location within walking distance to shops and restaurants.
Our only complaint is the very thin walls. The room next to us came in @11pm and it was soooo loud we actually thought they were somehow in our room bc it was extremely loud and woke us up from a dead sleep.
We actually chose a different resort on our next stop through the city bc of how loud it was.

Leisure Family

10/10

Exceptional

21 Jun 2022

Aaron

Amazing property in a quiet & peaceful location. Tucked away from the main Palm Cove area which makes parking easy. Rooms were cleaned regularly with service and staff of high quality. Would highly recommend it.

Leisure Partner

4/10

Poor

27 May 2022

Andrew

Unable to get in to the restaurant for dinner even though we were house guests. Shabby. Worst room in the house for outlook. Not value for money. Very disappointing.

Leisure Partner

10/10

Exceptional

19 May 2022

Alexander

Fantastic property
Very friendly staff all around
Fantastic food served in the temple of tastes and just an all round great place to stay in palm cove wouldn’t pick anywhere else

Leisure Partner

8/10

Excellent

17 Apr 2022

Tracey

Resort was in a great location, staff were friendly and helpful. I found the property to be a little tired and in need of some general maintenance. Room rate should include breakfast at $850 per night.

Leisure Family

6/10

Pleasant

27 Mar 2022

russell

Very hot around the pool area set back from beach and vegetation blocks the sea breeze paid extra for 1 bedroom unit had no view looked over the roof of the restaurant staff wete excellent

Leisure

10/10

Exceptional

08 Mar 2022

Darren

Food apart from breakfast left a bit to be desired
Limited selection and quality not up to the standard of the rest of the resort

Leisure Family

10/10

Exceptional

02 Dec 2021

Stuart

A great property. Clean, on the beach, large pool, friendly staff and easy walk to town.

Leisure Family

10/10

Exceptional

15 Jul 2021

Verified traveler

Accommodation was fantastic. Staff were amazing. Thank you.

Business_and_leisure Self

8/10

Excellent

29 May 2021

PETER

Nice place and excellent staff.

The staff at this hotel were the highlight of my stay. Friendly, helpful and know their jobs well. I stayed 8 nights and every interaction from check-in to check-out was positive. Thankyou for the great stay .. hang on to those ones Pullman you've got some real gems.

Friends_and_family Friends

10/10

Exceptional

10 Jan 2021

Verified traveler

Amazing facilities and friendly staff. The location is perfect with everything a very short walk away. Stayed in 2 bedroom apartment has everything you need

Leisure Family_with_children

8/10

Excellent

04 Aug 2020

Verified traveler

Beautiful room with decent size bathroom. Second pillow was a little flat but amazing soft blankets available. Restaurant at the resort is incredible and has amazing food.
Amazing pools and bar which you can order from and enjoy cocktails by the pool.

Partner

8/10

Excellent

04 Aug 2020

Verified traveler

couple break for two nights

Palm Cove is a beautiful little village with a great vibe. The hotel is situated perfectly just five minutes walk to the bars and cafes. The staff are lovely and pools are great. Clearly struggling like many others due to COVID but would recommend. Food at restaurant was fantastic if willing to splurge on a treat.

Partner

10/10

Exceptional

27 Jul 2020

Ross

Thoroughly enjoyed my stay, room location, food, notable staff - max on front desk and the breakfast crew in the restaurant.

Leisure Self

10/10

Exceptional

15 Jul 2020

Robyn

🤗🤗

Staff at front desk were very friendly/happy/smiling on both check in and check out. Fantastic place to stay, we will be back with the kids.

Partner

10/10

Exceptional

05 Jul 2020

Jo

Perfect for the family stay. The staff were wonderful and helpful always.

Leisure Family

4/10

Poor

27 Jun 2020

Cath

Very disappointing stay with you this time. We are cairns locals and often stay with you. This time it was a tiny room, almost felt like we were shuffled out the back. The room smelt and was dirty, it was very noisy for spa and people upstairs. Almost unbearable. The pool was dirty and the pool lounges were stained and old. The pool bar didn’t open. We ordered room service that was uncovered and cold, no cutlery provided or salt and pepper. The breakfast disappointing.

Very over priced but I was prepared to pay for a get away. Only to be told at check in I could have got a locals deal and got it was cheaper.

Won’t be rushing back. Very sad.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2020

Lance

This is our third trip to the Pullman Palm Cove Sea Temple Resort and Spa and we enjoyed our stay as much as our previous stays. The service is consistently good and with it's location on the beach a great place to stay. We'll be back.

Partner

8/10

Excellent

22 Mar 2020

Verified traveler

Great location, great staff, decent size rooms, food is good but a bit overpriced. The resort is looking a bit tired and could do with a good deep clean and a bit of maintenance. I’d stay again though.

Leisure Self

4/10

Poor

17 Mar 2020

Verified traveler

Maybe 3stars would be more correct

Everything was veery dated and room wasn’t that clean. couldn’t even call reception from the room as neither of the phones worked.

Refrigerator doors were was integrated to the kitchen cabinet, but Not anymore.

There were ants on our toilet Seat.

Pool area was nice in the evening when it got dark.

Partner

6/10

Pleasant

06 Mar 2020

Harry

Reception, restaurant and general staff were all helpful. Cant say i am a fan of rooms with glass walls to toilet and bathroom, the rooms where you mist need some sort of privacy. Would not stay again as the competition in that area is hot.

Leisure Partner

10/10

Exceptional

04 Feb 2020

Verified traveler

The staff were so friendly and made us feel right at home

Leisure Partner

10/10

Exceptional

17 Jan 2020

Ben

I love the location, the staff were amazing and so nice and welcoming. The resort is absolutely beautiful, will definitely be back

Leisure Partner

6/10

Pleasant

12 Jan 2020

Verified traveler

Location fabulous. Property is large and pool is excellent. Facilities are tired and furniture needs a complete replace. Staff were lacklustre until I complained. Then lifted their game. Slightly. Alvin the assistant manager needs retraining. He’s got no idea how to deal with high expectations from customers. . Pool bar food was below average, and way overpriced. All in all, this resort has fantastic potential, in a great location, but it needs money spent on an overhaul, better staff and a revamp of pool bar and menu.

Friends_and_family Family

8/10

Excellent

12 Jan 2020

Verified traveler

great pool, fabulous staff and excellent location. the room size was big, however the unexpected additional charge for a roll away bed was disappointing. room a little dated and some mould in the bathroom

8/10

Excellent

05 Jan 2020

NiallWogan

Very nice looking property but needs a bit of maintenance and updating in rooms. The toilet flush button was rusty/worn out, the tap casing was popping off and the dining table was well worn in our unit. Our single room had a mildew smell. There was an initial reservation problem that the management tried very hard to resolve to the best of their ability. They initially offered us a 2 room musty apartment that was full of someones personal belongings much like an air-b-n-b rental. I was paying for a 5* resort not an air b-n-b. We had to settle for a single room separated from our kids and Grandmother on the other side of the resort. Not ideal! Hotel refunded us the daily difference.

I saw some roof panels hanging by one screw lopsided. The pool needs more staff as I saw used dishes and coctail glasses sit by the pool for hours. The staff are friendly and were most helpful in assisting with a Great Barrier Reef day tour.

The buffet breakfast is well stocked early in the morning only in our experience. Some of the staff are bossy and grumpy. Omelette service painfully slow and food was mostly gone at 7:30 am one morning with very little of it being replenished. There was a severe shortage of salt and pepper shakers. We had to go around to 3-4 tables every morning trying to find one with working salt dispenser. The staff on New Year's Day were by far the best in the restaurant out of the 4 am's we ate breakfast.

Overall good experience but definitely not 5* resort.

Leisure Family

8/10

Excellent

02 Jan 2020

Sav

I would highly recommend this property. The pool and staff made our stay really enjoyable.
Natalie at front desk was absolutely fantastic.
Cleanliness of our room needs more attention, especially bathroom and toilet.

Leisure Partner

8/10

Excellent

22 Dec 2019

kait

We thought this was going to be a quiet, romantic resort getaway, it was not quite that. There were constantly children running around and yelling. This was not much of an issue, but would have been very nice if there would’ve been a place for adults to get away. We had the “king” suite, which was actually just 2 twin mattresses shoved together, which led to a big gap forming throughout the night. This was disappointing but the stay was nevertheless decent. The location was good, Palm cove is a very nice little town! The area is beautiful!

Leisure Partner

8/10

Excellent

19 Dec 2019

Verified traveler

The staff were lovely and very attentive , I would say that the bathroom

10/10

Exceptional

10 Dec 2019

Verified traveler

Our family of 4 booked a twin room with a balcony overlooking the pool. We absolutely loved it! The location of the resort was somewhat tucked away but only a few minutes from the main street.
Plenty of space for the kids to run around and bedrooms were positioned on opposite sides of the apartment when quiet time was needed. The lagoon pool was a favourite with the kids even though lap and kids pool were used the only downside was that they contained leaves and insects which i was stung by but that's life in the tropics. Staff were all brilliant, very friendly and helpful. Beds were made, toiletries replenished and dishes were washed daily. We would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2019

Sherman

Wonderful Beachfront Resort!

VERY friendly and helpful staff! The one bedroom apt we stayed in was first class. We had a wonderful stay. The resort is on a long and beautiful beach (but it’s a bit of a downer that you can’t go into the water due to the threat of crocodiles!). The pools and surrounding area of Palm Cove are fantastic!

Partner

6/10

Pleasant

19 Nov 2019

Verified traveler

Likes - staff were all very polite and helpful - one of the hotels best amenities.

Dislikes - poor standard of rooms for five star hotel. We couldn't use our ground floor balcony due to ants. Generally in need of upgrading. Gym needs updating too - no free weights section. Generally poor air con in the hotel.

Just not good enough for a five star property.

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