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The Reef Retreat

Cairns - QLD · Australia

Harpa Street Palm Cove Queensland, 10-14View location

8.8/10Excellent534 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.6/108.6
Location9.4/109.4
Neighborhood9.2/109.2
Quality8.0/108.0
Value8.6/108.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Reef Retreat

Enjoy a relaxing stay at The Reef Retreat aparthotel in Palm Cove, Cairns. Take a dip in the outdoor pool or unwind in the hot tub. Stay connected with complimentary Wi-Fi, and take advantage of babysitting services (surcharge) and tour/ticket assistance.

Each of the 32 air-conditioned rooms features a microwave, complimentary toiletries, and hair dryers. Weekly housekeeping and convenient amenities such as ceiling fans and irons/ironing boards are also provided. The aparthotel offers dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is available (surcharge).

Free self-parking is available onsite. Just a short drive from Palm Cove Beach, The Reef Retreat is also conveniently located near Skyrail Rainforest Cableway, James Cook University, and various wildlife sanctuaries and zoos.

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With a stay at The Reef Retreat in Cairns (Palm Cove), you'll be a 1-minute drive from Palm Cove Beach and 13 minutes from Skyrail Rainforest Cableway Station. This aparthotel is 7.6 mi (12.2 km) from James Cook University.

Make yourself at home in one of the 32 air-conditioned rooms featuring microwaves and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include ceiling fans and irons/ironing boards, and housekeeping is provided weekly.

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 5:30 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property is professionally cleaned.
    • Contactless check-out is available.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Friday: 8:00 AM - 5:30 PM
    If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve high chair
    • This property accepts credit cards; cash is not accepted
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Housekeeping is available for an additional fee
    • Rollaway bed fee: AUD 40.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Palm Cove Jetty 0.9 km / 0.5 mi
Back Shot Beach 1.5 km / 1 mi
Buchan Point 1.6 km / 1 mi
Palm Cove Beach 1.6 km / 1 mi
Wet Tropics of Queensland 2.1 km / 1.3 mi
Macalister Range National Park 2.2 km / 1.4 mi
Kuranda National Park 2.2 km / 1.4 mi
Clifton Village Shopping Centre 2.5 km / 1.6 mi
Clifton Beach 3.2 km / 2 mi
Kewarra Beach 3.8 km / 2.4 mi
Mount Formartine North Summit 6.8 km / 4.3 mi
Smithfield Conservation Park 7.4 km / 4.6 mi
Trinity Beach 9.7 km / 6 mi
Earl Hill Conservation Park 9.7 km / 6 mi
Moon River Beach 10.5 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 32
  • Number of floors (main building): 2
  • Number of floors (annexe): 3
  • Suites: 24
  • Studios: 11
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Beach
Show 36 more facilities & services
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hire
  • Airport ShuttleExtra charge
  • Laundry service
  • Launderette
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Smoke detector
  • Hotel safe
  • Lift accessExtra charge
  • Garden
  • Terrace
  • Luggage room
  • Toaster
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Towels and bed linen
  • Highchairs
  • Photocopier
  • Outdoor freshwater pool
  • Outdoor heated pool: 1
  • Sun loungers
  • Hot tub
  • MassageExtra charge
  • Spa centreExtra charge
  • Picnic
  • Non-smoking establishment
  • DivingExtra charge
  • CanoeingExtra charge
  • Horse ridingExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU

    Photos are not available for this room type.

    The Reef Retreat

    SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO KING BEDSTWIN • TWO KING BEDSTWN.2K

    Photos are not available for this room type.

    The Reef Retreat

    TWIN TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    The Reef Retreat

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    The Reef Retreat

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING SIZE BEDAPARTMENT • KING SIZE BEDAPT.KG

    Photos are not available for this room type.

    The Reef Retreat

    APARTMENT KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDROOMSAPARTMENT • THREE BEDROOMSAPT.B3

    Photos are not available for this room type.

    The Reef Retreat

    APARTMENT THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    The Reef Retreat

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED TWO BEDROOMSAPARTMENT • KING BED TWO BEDROOMSAPT.B2-KG

    Photos are not available for this room type.

    The Reef Retreat

    APARTMENT KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    The Reef Retreat

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    The Reef Retreat

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    The Reef Retreat

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    The Reef Retreat

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    The Reef Retreat

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO QUEEN BEDSAPARTMENT • TWO QUEEN BEDSAPT.2Q

    Photos are not available for this room type.

    The Reef Retreat

    APARTMENT TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    The Reef Retreat

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PROMOSUITE • PROMOSUI.PR

    Photos are not available for this room type.

    The Reef Retreat

    SUITE PROMO

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PROMO

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDROOMSRoom • THREE BEDROOMSROO.B3

    Photos are not available for this room type.

    The Reef Retreat

    Room THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    The Reef Retreat

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Reef Retreat

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST-1

    Photos are not available for this room type.

    The Reef Retreat

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    The Reef Retreat

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    The Reef Retreat

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Reef Retreat

8.8
Excellent
534 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
9.4 /10
Neighborhood
9.2 /10
Quality
8.0 /10
Value
8.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
29 Jul 2026
Robert
Huge apartment with great amenities. Great location. Would book again.
10/10
Exceptional
22 Jul 2026
Deejay
The room was spacious.
6/10
Pleasant
21 Jul 2026
Kayleen
We didnt like the stairs to our room.Walking up 2 flights of stairs,no lifts.If we had of known we wouldve got a ground floor room..
Friends
8/10
Excellent
17 Jul 2026
Roderick D
Great location close to everything
Only criticism is a clean and tidy service should be every second day
Partner
10/10
Exceptional
13 Jul 2026
dragan
Feels like at home and very spacious, love the cleanliness and close to everything around
Family
10/10
Exceptional
10 Jul 2026
Christie
Super easy booking, check-in and great communication. Would definitely stay again.
Self
10/10
Exceptional
10 Jul 2026
Dejan
Everything was exellent!
Partner
8/10
Excellent
05 Jul 2026
Graham
Clean room, the O’Donnells promotion, outdoor patio. Street noise was very noisy from early Sunday morning.
Partner
8/10
Excellent
04 Jul 2026
tara
Beautiful property. Jerry was very helpful in booking us a tour! Big spacious rooms and close to the beach! One suggestion is that other front desk staff could be more friendly to make guests feel more welcome
Family
8/10
Excellent
11 Jun 2026
Lesley
All great.
Partner
10/10
Exceptional
08 Jun 2026
Leigh
We had a fantastic stay. Would highly recommend it.
Partner
6/10
Pleasant
22 May 2026
Bibhu
Place was clean and nice. The host is a poor communicator and bordering rude. No clear directions for an after hour checkin. Didn't pick 10 calls. Had to hunt down their residence to get into the apartment.
Friends_and_family Family
10/10
Exceptional
19 May 2026
Glenn
Good size room and great location as everything is close. The staff are great and have good knowledge of the area. Definitely a good base to explore the region and reasonably priced.
8/10
Excellent
18 May 2026
Kaye
Good basic accommodation in a nice complex. I lot of the decor looked like it was new - so nice upkeep.
Partner
10/10
Exceptional
21 Apr 2026
Alison
Beautiful accommodation with everything you need in a gorgeous location. Really appreciated the 2 bedroom 2 bathroom setup which allowed us to have the space and privacy we needed
Friends_and_family Family
6/10
Pleasant
07 Mar 2026
vito
It was dated
Partner
8/10
Excellent
18 Feb 2026
Linda E
We were on the roadside-- but still very quiet. Parking off street available but we parked on the road as it was closer to our unit. Loved the indoor/ outdoor living. Coffee on room available. 5 minute walk to the beach, cafes and restaurants. Very safe town and very friendly. We used the pool and hottub daily. Jim waa very pleasant and helped us plan our day trip up to Daintree and the young fellow that works there suggested the croc tour-- which was AMAZING!! Bed was made up 1x (we were there 5 nights) which was fine, new towels were given 2x during our stay. We also asked for new pool towels which we recieved at the front desk and also asked for an extra umbrella--just a 'little' rain fell! Loved Palm Cove and thanks expedia for the $35 gift cert. to one of the restaurants.
Leisure Partner
10/10
Exceptional
07 Feb 2026
Raelene
Staff were supportive and accommodating.
We enjoyed our stay.
Leisure Partner
8/10
Excellent
24 Dec 2025
siddharth
A lovely place to stay with beautiful surroundings. However, the service was somewhat limited — amenities such as tea, coffee, soap, and shampoo were not replenished regularly and had to be requested. Aside from that, it’s a wonderful spot for a stay
Leisure Family_with_children
10/10
Exceptional
17 Dec 2025
Gaylene
We absolutely loved our room on the 1st floor overlooking the pool.
It was quiet, staff extremely helpful and so easy to walk everywhere
Leisure
6/10
Pleasant
14 Dec 2025
Garrett
Great location and clean, although needs some maintenance
Leisure Partner
10/10
Exceptional
22 Nov 2025
Jamie Lee
The staff were very friendly. The rooms were lovely and clean. The sound of nothing but nature throughout the night was awesom and just a 30 second walk to the esplanade where you will find something delicious to eat.
10/10
Exceptional
22 Nov 2025
gregory william
Great locatiom
Also very functional
Very good
Leisure Partner
6/10
Pleasant
17 Nov 2025
Robert
Unfortunately didn't realise before was too late had no lift as stairs where an issue, in fairness was offered a ground floor studio room. Room was clean and tidy but could do with refurbishment
4/10
Poor
04 Nov 2025
Catherine Jo
This property is very outdated. It is not clean. The doors and windows had cracks for critters to get in. There is no housekeeping services to clean the room after each night.Small little details, like the garbage can you had to touch to open, It definitely took away from Experience I was hoping for. In addition when I went to check in during normal office hours, the office manager came out and talk to me, but he referred me to the instructions as if I were a late check-in and I had to read how to get to my room. It was a little awkward. Also, when I had my early check out, I had to pick up the phone to call him to check out and it was very strange to me. I felt like I was bothering him. The lampshade had cobwebs. The shower was inside a jacuzzi tub, very odd. The windowsills were filthy. You can hear your neighbors. The pool and jacuzzi were very dirty as well.
All that being said, Palm Cove is a very exclusive area and I would highly recommend staying in this area compared to Cairns, which is very touristy. I am guessing this property gets away with their prices since the area is so premium. In the end, I would not stay at this property. It is definitely not worth the price!
Leisure Self
10/10
Exceptional
02 Nov 2025
Vanessa
We had a lovely big room , bed , balcony with a kitchen , we didn’t have a view , we went swimming , did yoga Saturday morning on the beach and went to the Palm cove market Sunday . A lovely weekend away
Partner
10/10
Exceptional
28 Oct 2025
Peter
Very pleasant
8/10
Excellent
12 Oct 2025
Janine
Well appointed appartments- very comfortable, central to everything. Will definitely return!
Leisure Partner
10/10
Exceptional
15 Sep 2025
Michael
Very clean and well run.

Helpful staff, great location with everything you need.

Would stay again and recommend to others

5*
Leisure Family
10/10
Exceptional
14 Sep 2025
Phillip Paul
Awesome place to relax and unwind
10/10
Exceptional
13 Sep 2025
Adam
This property and its sheltered garden courtyard was indeed a ‘retreat’ from the wind warning. We enjoyed our stay.
10/10
Exceptional
12 Sep 2025
Susan Therese
Amazing property, loved being there. It's very beautiful & comfortable. Great pool & Spa. Easy walking. Rooms are well maintained & comfortable. I will definitely be back.
Leisure Friends
10/10
Exceptional
10 Sep 2025
Kirsty
It was in a great location, very easy walk to beach and shops. Great size rooms, very clean
Leisure Family_with_children
10/10
Exceptional
10 Aug 2025
Phil

Great Motel Close to Everything

Great little motel - excellent location close to shops and restaurants. Room was very comfortable with all the necessary facilities. Awesome huge tv in room. Very comfortable bed. Great pool and bbq area. Overall really good Would definitely stay here again
Self
10/10
Exceptional
26 Jul 2025
Richard
Really enjoyed our stay here. Comfortable beds, all mod cons, lovely outdoor heated pool and jacuzzi. Great location, would recommend.
Leisure Friends
8/10
Excellent
14 Jul 2025
John
Very nice peaceful setting with lovely cool shady garden area around the pool. We especially enjoyed the outdoors deck area in the kitchen patio of our room. Close to the beach and esplanade with the restaurants and bars. Palm cove was a great choice for our first visit to Cairns.
Leisure Partner
10/10
Exceptional
10 Jul 2025
Andrew
Great location next to beach , pool and spa are amazing!
Staff and friendly and polite.
Would go again.
Leisure Partner
8/10
Excellent
09 Jul 2025
Christine
Great location, exceptionally well equipt room - loved the outside kitchenette and eating area. Spacious and very clean. Highly recommend this as a well priced stay for exceptional value. Only 2 small things let the place down - (1) it smelt like chlorine the bleach was so strong (it was very clean though!) and it took a bit to remove the smell and (2) the surly guy at reception who was more interested in what he couldn’t do than what he could. We still loved our stay and would definitely return.
Leisure Family
8/10
Excellent
01 Jul 2025
Darren
Nice place in a great location. Rooms abit dated but clean and fine for what we needed
Friends_and_family Friends
8/10
Excellent
30 Jun 2025
Amanda
We had a great relaxing stay
10/10
Exceptional
21 Jun 2025
Bevan
Nice welcome from Jim and Joanne thr Property Managers.
Very helpful people.
Nice apartment with good facilities and view over the Pool.
Would definitely stay again.
Leisure Partner
8/10
Excellent
19 Jun 2025
Lesley
Great location, nice pool, quality fittings etc.
Leisure Partner
8/10
Excellent
17 Jun 2025
Ben
Nice clean well situated unit.
Only thing i would like to change is shower head very small hard to have a decent shower. Also matress are too soft.
10/10
Exceptional
15 Jun 2025
James
Well equipped and very close to restaurants and the beach.
Leisure Partner
10/10
Exceptional
09 Jun 2025
Martin
Had the best stay at The Reef Retreat. My apartment was perfect. I'd have breakfast there that I cooked myself before exploring Palm Cove and the local attractions. Jim at reception would book anything you'd like to including transport. After exploring Palm Cove, Cairns the reef or where you went. You come home to relax before treating your self to the local restaurants. Having such prime location is amazing. After a long I'd go for a dip in the heated pool and hot tub spa. Amazing atmosphere. My favourite place, I'll be back.
Leisure Self
10/10
Exceptional
27 May 2025
Chad
The pool as a Sectional temperature. The grounds were quiet. The room was large, open and had a beautiful atmosphere. I highly recommend selecting VIP option for this stay.
Business_and_leisure Partner
10/10
Exceptional
27 May 2025
jan
We had 4 nights here recently and really enjoyed our stay. Jim on reception was very welcoming and friendly. As we had flown from Adelaide on the 6am flight we were very pleased to be able to access our room early so we could start our relaxing holiday.
The property is older but everything was clean and well maintained. The bed was very comfortable.
It was in a great position close to the beach and restaurants.
Water pressure in the shower was a bit feeble but adequate.
We would definitely book this property again on our next visit to palm cove.
Leisure Partner
4/10
Poor
19 Apr 2025
ankita
This property is very very very average… not at all kids friendly… the pools were dirty as a drain .. they dont bother cleaning pools .. in fact me and my husband caught covid since we have come back from this place … the room was not cleaned at all … the floor was super dirty … and the man at reception was super aged to complain.. i dont think it people with kids should be at this place … their unhygienic measures costed me to have COVID
6/10
Pleasant
20 Oct 2024
Shay-lee
Customer service was disrespectful and the service person at the front desk was rude and impolite.
Rooms were nice apart from the service person when checking in and out was very disrespectful and rude. Will not be staying here again.
Leisure Partner
10/10
Exceptional
20 Oct 2024
Pimjai

Lovely setting

The Reef Retreat setting is very nice and tranquil. The only drawback for us was our room was a top floor one. We had lots of suitcases due to our cruise before we disembarked in Cairns. The location is very good and close to many restaurants. The room was comfortably and had everything we needed.
Partner
10/10
Exceptional
19 Oct 2024
Tracey-Ann
A lovely place to stay. Very leafy and calm with a fabulous outdoor kitchen on our balcony. We had a spa room and it was very spacious.
Leisure
10/10
Exceptional
12 Oct 2024
Andrew Clifford
Felt like i was deep in the jungle with all the trees and the room was massive.
Leisure Self
10/10
Exceptional
11 Oct 2024
Demi
Perfect location and space to stay for a quick getaway. The room was set up nicely for what we needed with a bed, bathroom and convenient outdoor cooking space and area. The pool was close to the room and a lovely spot to relax
Leisure Partner
10/10
Exceptional
28 Sep 2024
Jess
Older rooms but great size
Leisure Partner
8/10
Excellent
17 Sep 2024
Chris
Good room quiet paths were the only issue as they were very uneven so had to watch where you walked
Leisure Family
10/10
Exceptional
03 Sep 2024
Patricia
We loved our stay — the apartment was comfortable and well planned, and the trees in the central court provided shade and coolness. Will come again.
Leisure Family
10/10
Exceptional
14 Aug 2024
Jaak
Lovely surroundings in the better end of Palm Cove. Beware some apartments are on the 3rd Floor with no lift.
Leisure Partner
8/10
Excellent
31 Jul 2024
Julie
I am a cleaner by trade so am probably a bit synical but was surprised to find mould on the windows and windowsill. I cleaned it as it got the better of me.
Leisure Partner
10/10
Exceptional
09 Jul 2024
Cecylia
This place is well maintained, lovely surroundings around the pool and spa, all day. Clean and perfectly positioned, close to everything but as well tacked away. Lovely place to stay
Leisure Partner
10/10
Exceptional
08 Jul 2024
Verified traveler
Fantastic Accomadation in a very convenient location. Highly recommend 😊
Self
8/10
Excellent
14 Jun 2024
Claire
Proprietors and other staff were very helpful. The location is great. The room and kitchenette were comfy.
The one thing that was unpleasant was the bathroom had sliding doors with slats, which did not provide any sound barrier between the bathroom and bedroom.
Leisure Family
10/10
Exceptional
27 May 2024
paul

Reef retreat excellent value.

Excellent value. Great location.
Partner
10/10
Exceptional
21 May 2024
Heather Cheryl
Great place - I would definitely stay here again, right in the heart of Palm Cove. Only downside was heater in pool was not working the second week of my stay, though I know they were trying to get it fixed - I'm sure it's good by now. Beautiful grounds, loved the balconey, the \"library\", laundry. Even provided a rack for drying clothes and an umbrella in my unit. Great place!
Leisure Self
6/10
Pleasant
16 May 2024
Helen

Good location

The room was ok but the bathroom shower has a window straight in from of it and ather off putting that people can ee in through louvre blinds. Power point didnt work on one side and neighbours very noisy. Excellent location and kitchen facilities.
Partner
10/10
Exceptional
29 Apr 2024
Benjamin

Business Trip - Sales Rep Stay

Great place to unwind after a long day drive and seeing sales appointments.
Staff were amazing, room was super relaxing and everything I needed was in walking distance.
Highly Recommend staying here for a break away and or your next business trip!
Business
10/10
Exceptional
06 Apr 2024
Nigel
Excellent position just off the beach, and lots of great restaurants nearby. Very quiet and relaxing, the pool is surrounded by large original trees, it’s like swimming in the rain forest.
Partner
10/10
Exceptional
05 Feb 2024
Nicole Fay
Best place ever will be back again
Leisure Partner
8/10
Excellent
04 Jan 2024
Amy
This a great place to stay for a longer visit to the area. Room was very spacious and well appointed. There is a binder in the unit that details everything you need to know about the property (laundry) and surrounding area. Having access to laundry on the property was fantastic and the machines did a great job ($9 AUD). The Beach is just around the corner from the property - amazing paths with access to shops, restaurants -- ideal vacation spot - so laid back. Palm Cove is a gem - less than an hour to Port Douglas and the drive is so beautiful, yet very windy roads. Highly recommend Palm Cove area.
Leisure Self
8/10
Excellent
03 Jan 2024
Mark

Great place to stay, with all you need.

The Reef Retreat was perfect for the few nights we were is Cairns. The pool and A/C made the heat a little more bearable and Jim was always available to assist with cabs/transport bookings and offer advice.

50m from the beach and the esplanade, which leads in both directions to a variety of excellent shops, bars and eateries.

Partner
8/10
Excellent
07 Dec 2023
louise
Lovely beach walks
10/10
Exceptional
09 Nov 2023
alexander
Excellent management. Restaurants near by. Cleanliness of units.
Leisure Partner
10/10
Exceptional
05 Nov 2023
Jonathan
Loved it. Beautiful room, loved the indoor/outdoor kitchen dining area. Loved the spa. Perfect location!
Leisure Partner
10/10
Exceptional
30 Oct 2023
Cindy

Amazing location with lush gardens

We stayed for a week at the Reef Retreat Palm Cove, and enjoyed every minute. While we booked a spa room, we didn't use the spa at all as the pool and outside spa were too amazing to pass up. Our villa overlooked the pool, with ample privacy to not feel exposed. It was clean, the outdoor kitchen was well equipped (though also unused - so many options for meals in walking distance), and the king bed was very comfortable. Jim was friendly and helpful, and we'll definitely be back.
Partner
10/10
Exceptional
15 Oct 2023
Ian
Great relaxed atmosphere - everything we needed was on hand.
Leisure Partner
8/10
Excellent
10 Oct 2023
Thomas
Great location, beautiful gardens and lovely shady pool area. We had a studio apartment which was quite small but adequate with a comfy bed.
Leisure Family_with_children
8/10
Excellent
08 Oct 2023
Stephen
The hosts were very friendly, generous and and accommodating.
The property was very conveniently located o the beach and restaurants/cafes.
I would stay here again.
Leisure Family
10/10
Exceptional
05 Oct 2023
Daniela
A very roomy, comfortable townhouse in an excellent location. Easy walking distance to the esplanade with Pete’s just on the corner. Two bedrooms had fly screens on windows which was great. A big dining table with a comfy couch for meals and relaxing. Staff were also amazing, we needed a couple of things and they were friendly, fast and very accomodating. Looking forward to coming back! 😊
Leisure Family
10/10
Exceptional
24 Sep 2023
Verified traveler
We have stayed before and found it comfortable and quiet. Easy location off the main esplanade but close enough to come and go and avoid the wind. The sheltered pool is an oasis. Unit is set up well clean and comfortable.
Partner
8/10
Excellent
20 Sep 2023
Timothy
Pleasant stay
Business_and_leisure Partner
10/10
Exceptional
16 Sep 2023
David
Great outside garden and pool area to relax.
Leisure Partner
6/10
Pleasant
04 Sep 2023
Verified traveler

Disappointing

Arrived late to find a safe on the wall with instructions above how to open it, inside were the room keys, anyone could have taken them!
The footpath towards the room were badly maintained large cobbles, not easy with a suitcase.
I the found my Roo to be on the 2nd floor accessed by open wooden staircase joined by wooden platforms - news to me. I was lucky enough to have a friend with me to help with my suitcase as there was no way I could have got it up the stairs.
Initial impressions was the place appeared tired and a bit tatty. The pool appeared a bit grubby, but I didn’t actually stand at the edge, that was from the footpath.
The room was clean and functional.
Saw 2 members of staff during my stay, one borderline rude and disinterested, the other quite pleasant.
It is well located in the town.
Would I stay there again? No.
Self
10/10
Exceptional
29 Jul 2023
Diane

A peaceful tropical stay

We really enjoyed our stay at the Reef Resort.The staff were very helpful and accommodating.
We loved the tropical rainforest feel.Our very clean studio room had everything we needed including a lovely balcony that looked out over the trees. Great for afternoon drinks!
The weather wasn’t the best while we were there but an umbrella was supplied and it was beautiful sitting in the outdoor heated spa watching the rain fall.
Great position and walking
distance to everything.
Highly recommend and would love to stay again


Partner
6/10
Pleasant
28 Jul 2023
Pritisha
Convenient location. Dated decor, pool not cleaned.
Leisure Self
6/10
Pleasant
23 Jul 2023
Derek

The good: less than 1 minute walk to the beach. Charming. Liked the aesthetic of being in the jungle. Comfortable enough. Good area and fine price for the area.

The bad: the floors were not very clean. Lot of dings, dead bugs and minor damage that regular upkeep should resolve. Wifi expires after three days. Need a new code from reception which is only open 9-530, awkward on tour days. Phone was broken. Parking is included by very tight. Lots of bugs get inside, found bees in the bathroom every day. Owners were more curt than friendly.
Leisure Partner
10/10
Exceptional
18 Jun 2023
SHANE
The Reef Retreat is just off the main Esplanade, which means it is quiet, yet accessable to all that Palm Cove offers. The rooms are good, with plenty of space for two people. We found the shutters on the veranda to be a bit tricky to coordinate at night, as we wanted natural ventilation with open shtters, but the security lighting was too strong to allow us to leave them open. The pool area is beautiful, with the melaleucas giving great shade and atmosphere.
Leisure Partner
10/10
Exceptional
16 Jun 2023
Matt
Great location for people wanting to walk around shops and see what’s around
Leisure Family_with_children
6/10
Pleasant
30 May 2023
Verified traveler

Reef Reatreat

This retreat is very out dated, access to most rooms is via stairs. The bathroom toilet area very out dated, Shower is over spa so not ideal for older people. The walkways are a dangerous trip hazard, loose and uneven pavers and overgrown by plants. However its a great location bed was comfy.
Friends_and_family Family
10/10
Exceptional
10 May 2023
Sarah
very quiet
6/10
Pleasant
07 May 2023
sam
Stayed 4 nights. Room was spacious and have stove and microwave as well. Only drawback was in bed! One side of the bed had a dip, was very uncomfortable! I asked the manager to do something about it. His quick response was there is nothing he can do. I reserved a king size bed. The bed was not a one-piece bed, it was two piece of mattress put together!
I was very uncomfortable and unhappy!
Joanne was very helpful and friendly! She helped to book excursions and transportation to and from airport. We appreciate her very much! Thanks!
Leisure Partner
10/10
Exceptional
21 Apr 2023
Judy
We stayed in the 3 bedroom townhouses which were a separate complex from the other accommodation options. The apartment was wonderful - spacious, clean, quiet and with everything needed (full kitchen, washer and dryer etc). The property is in a fantastic location close to everything and one property back from being beachfront. The driveway kerb was a bit steep for our low-lying car (it scraped it a bit) but that’s a minor thing. Easy walk to a lovely beach, shop and restaurants.
Leisure Family
8/10
Excellent
07 Apr 2023
Alexandra
Very tranquil location but close to the beach and restaurants. Well equiped studio.
Leisure Self
10/10
Exceptional
06 Apr 2023
Tim

Family getaway

This property was fantastic! Upon entry into our townhouse we were greeted with a local business voucher as well as members cards to other local business for discounts.

Full kitchen and laundry facilities have us the opportunity to cook our own meals but also to not pack as much as we could do our own laundry. We were able to use our saved $$$ for extra outings that we didn't previously explore. Ensuite bathroom was very roomy with great water pressure, other bathroom a bit cramped but still great water pressure. WiFi access was for 72hrs which you needed to renew after this and was FREE.

The location was perfect, not even 100mtrs from the beach, close to a 10min stroll to the jetty, plenty of eateries, shops, sun & sand and the local pub just up the road.

We enjoyed the on-site pool everyday after our exploration adventures and even a couple of evening dips enjoying the sounds of the local nocturnal wildlife.

Would I recommend, YES
Would I return, YES

Thank you for a very pleasant break away.
Friends_and_family Family
10/10
Exceptional
03 Apr 2023
CHRISTOPHER
Well situated met all our needs, only observations could do from some trees to be thinned out around the pool
Leisure Friends
4/10
Poor
28 Mar 2023
Susan
Why do people obviously unsuited to hospitality persist in trying to make a living from it? Jim was surly, unhelpful and always too busy on the phone to speak with face to face customers. The room was clean and the location quite central to the centre of Palm Cove. As a VIP member I was expecting a late checkout but the words were hardly out of my mouth before Jim rushed in to say “if available “. Considering the retreat was barely occupied it defied belief that a late checkout request could not be accommodated. We will be back to Palm Cove but we won’t be staying here again.
Leisure Partner
10/10
Exceptional
20 Mar 2023
Samara
Had an amazing stay! Loved the spa suite! Really convenient location. Close to everything. Outdoor spa is amazing and pool as well. Would definitely stay again. Loved the idea of in-house dvds for rent.highly recommended
8/10
Excellent
12 Mar 2023
John

A place to relax

The location is easy to access and close to beach & restaurants. There was an unusually high amount of rain during our stay and the pathways quickly flooded, making it awkward to pull suitcases. The room itself was fine - no issues there. The laundry room was welcome but the washing machine and dryer only take $1 coins - a change machine would have been helpful as the office is not open 24/7.
Partner
8/10
Excellent
04 Mar 2023
GARRY
Nice clean accomadation but the pool area needs some tlc.
Both the pool and the spa had leaves in them and there was no way the pool was heated to the stated 28 degrees of the spa to 36
Leisure Partner
8/10
Excellent
13 Feb 2023
Ian
The hotel was in a perfect location for any restaurant or bar and everything was within walking distance
Leisure Self
10/10
Exceptional
04 Feb 2023
Alberta
The service was lovely. We felt very much at home. My little one year old even though it was okay go behind the front desk and ‘help out.’
Thank you for looking after us, I hope to visit again.
Leisure Family_with_children
8/10
Excellent
16 Jan 2023
David
Our room was very spacious, clean and well equipped, more like a self-contained unit. Excellent price. Would defiantly stay there again. Walking distance to all of Palm Cove and the convenient store was right next door.
Leisure Family

Location & surroundings

The Reef Retreat
Harpa Street Palm Cove Queensland, 10-14, Palm Cove, Australia

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The Reef Retreat

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