Name: Heritage Suites Hotel
Address: Wat Polanka, Siem Reap, 93101, KH

10/10

Exceptional

27 Jul 2026

Melisa

We really enjoyed our stay this beautiful hotel. It was well placed for walking around and exploring Siem Reap and a peaceful oasis inside. The staff were outstanding and great food and drinks available. The spa is also fantastic. Our room was large and very comfortable and 6 nights here flew by.

10/10

Exceptional

10 Jul 2026

Jericho

Heritage is an excellent place to stay, explore, and relax in Siem Reap. The staff was incredibly attentive and helpful, making sure we had everything we needed. The location is conveniently close to the temples and markets, allowing us to easily explore the area. They also offer airport shuttle service and can assist you with various activities during your stay. If you’re planning to visit Angkor Wat, I highly recommend Heritage Suites. Thank you for making my visit truly memorable.

Self

10/10

Exceptional

03 Jul 2026

sunyong

We are a family of 5 traveling with teens, stayed here for 4 nights. It was a low season in Siem Reap, and the hotel was nearly empty, with only one other party of guests. The hotel upgraded our rooms to private pool rooms. It was spacious, clean, air-conditioned, and luxurious, though the aesthetics seemed to be of a couple of decades past, with a huge bathtub in the middle of the room. The staff, and the waiting staff, were very, maybe overtly, friendly ( I felt a little uncomfortable) and accommodating. Good breakfast included fresh fruits, good coffee, juices, and lots to choose from. They use insecticides to control mosquitoes at regular intervals. An eco-friendly approach, also for housekeeping, would be appreciated from this traveler. An independent tuk-tuk was available; check the price before hiring for each trip, though. Hotel airport pick-up was very helpful, worth the extra fare.

Family_with_children

10/10

Exceptional

04 Jun 2026

Tiffany

My stay at Heritage was amazing. The staff were excellent. We stayed during the off season and the level of service and hospitality were next level. Our room came with a private pool and it was perfect after a long day exploring. The resort pool was also great, with a dedicated bar. The food was excellent.

Friends

10/10

Exceptional

27 Apr 2026

Sarah

I spent a lovely week at the Heritage Suite Hotel in Siem Reap. The staff were very friendly, helpful and welcoming. Nothing was too much trouble. Our room was very comfortable and clean. The pool and pool area was always clean and the pool very welcoming on the hot days. I would highly recommend it.

Friends

10/10

Exceptional

26 Apr 2026

Monida

Location near restaurants. Room spacious with extra outdoor space.
Staff very courteous and helpful. Services efficient when requested.
Breakfast buffet minimal but a la carte is good.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Marc

The hotel team were wonderful and made you feel very welcomed. The lady at breakfast was very attentive and did a super job looking after our needs.

We were up early on day 1 to Angkor Wat so they put us together a breakfast picnic. Such a wonderful gesture.

The room and private pool could do with updating to make this a true 5 star room. Close to the city and safe quiet area.

Partner

10/10

Exceptional

20 Jan 2026

Kenneth

Amazing place and they gave us gifts every day if the stay which was incredible adorable. Staff were amazing and very nice. Mis Tola, Mis Samnang and mis Sinar treated us like royalty and made the stay very warm and comfortable.

Leisure Family

10/10

Exceptional

17 Jan 2026

Kate

Room was absolutely amazing in the staff. We’re incredible! We’ll go back for sure! Anybody going to Cambodia should stay here!

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Ender

Spa was premier as expected; clean, comfortable, quite, relaxing and has all the necessary equipment. I quite enjoyed my silver membership discount here.

Partner

10/10

Exceptional

26 Dec 2025

Daniel

We had a wonderful stay at heritage. The property is beautiful, the service is excellent, and the spa and restaurant are both quality.

Leisure Family

10/10

Exceptional

15 Nov 2025

Melissa

Wonderful room and attentive staff!

10/10

Exceptional

15 Nov 2025

Geoffrey

The room was excellent, very clean and well maintained. The staff could not do enough for you and were very attentive.

Leisure Partner

10/10

Exceptional

14 Nov 2025

yong

Very clean and spacious
Great staff

10/10

Exceptional

11 Nov 2025

Hafiz

An excellent hotel all round. The staff were friendly, informed and courteous. The hotel room was large and comfortable. The hotel has a sister company - heritage tours - which was also excellent and arranged a fantastic, dedicated 3 day visit to Angkor Wat temples and Kulem mountain. (We co-designed the itinerary with Heritage Tours.)

Leisure Family

10/10

Exceptional

06 Nov 2025

Monique

A great three night stay to explore Angkor. The staff was amazing, Makara and Tola were great and looked after us very well. We also booked all our Angkor temples via Heritage Tours and Teka was amazing in arranging everything. Solthea our guide was very knoweldgeable. Picked us up from the airport and returned us again and was great. All in all I cannot fault anything.

Partner

10/10

Exceptional

17 Oct 2025

Timothy

Staff was the most kind and hospitable I have ever encountered. The facilities were immaculate and it was nice to have the availability of breakfast in the morning. Make sure to book a massage and facial...they're phenomenal. The Heritage Adventures Team did an amazing job of providing a last-minute booking when a third-party vendor canceled and the whole team went above and beyond to make my stay and overall experience pure MAGIC! If you ever go to Cambodia, stay here at least once to experience the Wonder that is The Kingdom. Arkoun Chraen. 🙏

Leisure Self

10/10

Exceptional

29 Mar 2025

grazyna

Beautiful hotel and comfortable stay

We had a very pleasant stay in Heritage Suits hotel. The hotel itself is beautiful and our bangalow was lovely. It was spacious, clean and very comfortable. Breakfast was great and we enjoyed our evening meal on the one night we dined there. The journey to the centre of Siem Reap is only a few minutes by Tuk Tuk and the ride was actually really enjoyable - you get to see more of Siem Reap. The hotel staff are lovely and accommodating but I would advise to ensure the messages are clearly conveyed to avoid any misunderstanding. We would love to come back to Siem Reap one day and Heritage Suits would be our prefers choice!

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Xavier

The Heritage Suites Hotel offers great amenities for an affordable price. We had a private pool in our suite!
Staff are incredibly kind, helpful and reliable. I can only recommend that hotel, which I very much preferred to a past experience in Siem Reap in a well known international luxury brand hotel.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Rosario A A

Great experience

Great service, good food, spacious clean suites. Highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Rosario A A

Wonderful sanctuary at a perfect location!

Exemplary service, great location, friendly staff. I highly recommend this hotel

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Kariel

Excellent stay, highly recommend

Simply incredible. We loved every second of our stay here. A true 5 star hotel at extremely reasonable prices. The staff are some of the nicest and most accommodating we’ve ever come across, going above and beyond each and every day. They have a jazz night on Tuesday which we loved, a stunning pool with happy hour drinks and food offers, and a gorgeous on site spa. The location was great, very close to central but just far enough to be away from the noise. Breakfast is delicious and the beds are comfortable, I really don’t have a bad thing to say! I recommend getting the airport pickup too, the pickup car has cool towels, soft drinks and wifi for the ride! I also suggest upgrading to the slightly nicer suite or even the room with the private pool, again for not much more money but gets you a massive and beautiful suite!

Partner

6/10

Pleasant

05 Dec 2024

xinmei

We booked a family suite, and while it was spacious, the design had some drawbacks:
1. Curtains separated the two beds instead of a solid partition.
2. The shower area had no door for privacy.
3. The floor was extremely slippery, and we had to move carefully—unfortunately, my son slipped and fell.
4. The electrical outlets were very loose, making it difficult for our chargers to stay plugged in.
5. The room felt outdated.
6. The breakfast options were very limited.

Overall, it wasn’t the most comfortable stay.

Leisure Family

10/10

Exceptional

04 Dec 2024

Ana Paula

This place was great! Incredibly clean, and the staff went above and beyond to make sure you feel welcome and at home. I highly recommend; the restaurant was also pretty good, with pretty nice food and good breakfast

Leisure Self

10/10

Exceptional

01 Dec 2024

ALEXIS

I went for the half-marathon. I met a family. This charming property welcomed me wholeheartedly, and it made the race a much pleasant experience; from the English speaking remok driver who managed my moves around town including the 4:15am departure to the race, to the amazing receptionist who got out of her way to get me the safety pins, from the delicious food to the floral decorations (the gardening staff created an orchid bloom just before the weekend), every detail contributed to a wonderful experience!

Leisure Self

10/10

Exceptional

20 Oct 2024

Tal

Incredible Stay !

Incredible Stay!!! Super Friendly Staff and Amazing Local Experience! Thank you

Friends_and_family Friends

10/10

Exceptional

18 Oct 2024

Verified traveler

The property was set in a boutique complex, in a very relaxing setting. Overall, the property is well maintained. The staff were accomodating, very friendly and went out of their way to make the guests feel at home. The breakfast was great and had both western and local options. In addition, the lunch and dinner options were also nice, but Steven at the concierge desk had made some fantastic recommendations for dinner in the local area (I would highly recommend the Embassy) which didn’t disappoint.

The hotel is in relatively close proximity to the central area of Siem Reap (pub street and old markets) so if you’re up for a walk it’s about 15 minutes. Alternatively, you can take a tuk tuk for 3 USD.

The only down side was that our room was a little overlooked by the adjoining property, otherwise everything else was fantastic.

Leisure Partner

10/10

Exceptional

19 Aug 2024

stephen

Holiday in Siem Reap

Excellent Hotel. Excellent Service. Excellent Facilities. Excellent Quality. Excellent Spa. Excellent TukTuk and Tour Services. All of the staff, and especially Sinat and Tula, make a real difference when you stay here by giving a full personnel service, and nothing is too much trouble at all for any of them. This is the 3rd time we have stayed here - the last time was in 2014 - and it really is still the best hotel we have stayed in at Siem Reap. Attention to detail is second to none. The Colonial Pool Suite we had was amazing and spacious with great amenities. Food and presentation is excellent. Daily turn down gifts are cherished. Its because of the service we had throughout our previous stays here that we booked it again this year - and we will book this hotel again when we return in the future - so highly recommended.

Partner

10/10

Exceptional

28 Jun 2024

MICHAEL

We visited in wet season so the hotel was quiet. The staff were fantastic and very friendly & accomodating. The breakfast was delicious !
Regards Michael & Thida

10/10

Exceptional

04 Jun 2024

Verified traveler

Nice staff who is eager to serve with detailing and promptly . Super ambience with peaceful location though very well in town area

Partner

10/10

Exceptional

30 May 2024

Deborah

This property was absolutely delightful. The staff could not have been kinder or more gracious. Front desk staff awaited our arrival at the front door every time we returned to the property and smiled and bowed at us. Incredibly warm. The wait staff in the restaurant made you feel that your presence made their day. Happy hour by the pool was lovely and the pool was refreshing and gorgeous. We were upgraded a room level for no charge which was awesome. I would recommend this property to anyone.

Leisure Family

10/10

Exceptional

26 May 2024

Kenneth

The room I stayed in has an outdoor space so that was really nice. I thought the location was great too even though the hotel was not super close to restaurants compared to other hotels. If you like tennis, the Raffles Hotel is only about a 7 minute walk away. All the staff were very friendly and always smiling. If there was one thing that was missing, I would say having some gym equipment would be it.

Leisure Self

10/10

Exceptional

09 May 2024

Erica

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Leisure Partner

10/10

Exceptional

02 Apr 2024

David

Very relaxing wonderful stay.

Well appointed and comfortable room. Good breakfast made to order. What sets the place apart is the service. Absolutely nothing was too much trouble for the staff. They were so lovely and just the perfect ambassadors Siam Reap. I will be back.

Partner

10/10

Exceptional

05 Mar 2024

Christine

This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.

Leisure Partner

10/10

Exceptional

17 Feb 2024

Daniel

Romantic ambience

Concierge was wonderful, set us up with several tours and our ride back to the airport. Pool in our room was refreshing, grounds were beautifully kept. Very romantic

Partner

10/10

Exceptional

18 Jan 2024

Anne

The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.

Leisure Partner

10/10

Exceptional

17 Jan 2024

Grant

What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling.

The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!

Leisure Self

10/10

Exceptional

10 Jan 2024

KAIJIE

Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹

They have a steam room so awesome for the early morning steam bath and before swimming in the pool.

I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see.

He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie.

He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.

Leisure Partner

10/10

Exceptional

02 Dec 2023

LAM CHAI

The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.

Leisure Partner

10/10

Exceptional

29 Nov 2023

Kristen

Amazing experience

Leisure Partner

10/10

Exceptional

17 Nov 2023

Irela

Excellent service

Leisure Partner

10/10

Exceptional

01 Oct 2023

Melinda

I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!

Leisure Self

8/10

Excellent

06 Aug 2023

Lai Man Winnie

The room is very spacious and of good style. The food is great and staff members are very friendly!

Leisure Family

10/10

Exceptional

22 Jun 2023

Shu-Chi

Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).

Leisure Family_with_children

10/10

Exceptional

09 Jun 2023

jungkyum

We got best service
Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.

Partner

10/10

Exceptional

02 Jun 2023

Lina

very friendly and kind staff
Room was gorgeous
Grounds terrific in a natural setting
Very relaxing and calm

Leisure Partner

10/10

Exceptional

02 May 2023

Santiago

The hotel is a bit off the beaten path but still close, a 20 minute walk or quick Tuk Tuk ride to areas of interest in Siem Reap. The Spa services were top notch. The Suites are spacious and full of amenities, including a private pool and steam room in ours. The mattress was a little stiff for our liking. The property overall is beautiful, very green and well kept. And the staff were very attentive. I would highly recommend this hotel. It was worth every penny.

Leisure Partner

10/10

Exceptional

09 Apr 2023

John and Marinda

Hang on to your hat's boys and girls! I have to tell you about a wonderful hotel in the heart of Siem Reap! It is the Heritage Suite Hotel and it's a beautiful hotel quietly located in the city next to a primary school. Once you pull into the entryway, you are greeted with a very nice garden that has two old school Mecedes-Benz parked in the front. The place gives you a slight colonial feel which works well with this hotel. You are immediately greeted by the staff (Mr. Long and the gang) and quickly tend to your needs (we received a cool towel and a tasty Cambodian Tea).

The front of the hotel also serves as the restaurant area which is very clean and spacious. The mood is very calming as you listen to the jazz of a small quartet in the background. Once you are checked in, the wonderful staff takes you to your room. We have a family of three (adult son) so we rented two bungalow rooms with a patio. The rooms are very spacious and more modern than I expected. The decorum fits with the island theme with beautiful wood trim and bright colors. The steam room was a big hit with my wife.

But the best part about this hotel is the SERVICE!!!! Oh yes, you will feel well cared for at this place here my friends. We had Finan and Sinat as our maître d and they were fantastic! We stayed there for 8 days and every day they took the time to find out what we wanted and yet gave us space to enjoy our meal experience. No detail was missed, and they were so pleasant to meet eve

Leisure Family

10/10

Exceptional

03 Apr 2023

Nicole

Great intimate services. We were treated very well and received personalized services. It felt like we were the only ones there because they were so attentive. Excellent!

Leisure Friends

10/10

Exceptional

31 Mar 2023

Aymen

Amazing service by chearful and friendly staff.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2023

Inez A

This hotel deserves 10/10 rating. Loved our stay. The staff was unbelievably pleasant and wonderful. Tola and Phanith were outstanding. The property is clean. It is walking distance to pub street but quiet and relaxing. Breakfast was also superb! Highly recommend!

Leisure Partner

10/10

Exceptional

11 Mar 2023

Xavier

Excellent hotel, great staff and service, great location, ideal to explore Siam Reap and the temples. The room and the breakfast were perfect. The activities team very helpful in organising everything for us. Highly recommended.

Leisure Partner

10/10

Exceptional

03 Mar 2023

Thomas

Relaxed base for exploring Angkor and Siem Reap

We stayed at HSH for 4 days, using it as a base for exploring Angkor / Siem Reap and the surrounding area. We loved staying there - in fact my kids did not want to go back. I can only recommend the staff for creating such a relaxed and friendly atmosphere. This is a smaller \"boutique\" style hotel, quiet and a bit away from the main areas, restaurants etc. However not further away than a short ride in a remork.

Friends_and_family Family

10/10

Exceptional

15 Feb 2023

Thomas

Wonderful staff, with excellent spa services.

Leisure Family

10/10

Exceptional

01 Dec 2022

Jackie

Loved the private pool, and the staff were super accommodating and helpful.

Leisure Partner

10/10

Exceptional

12 Oct 2022

Ellie Rose

A+ Food, Staff, and Property

My partner and I had a wonderful stay here during our visit to Siem Reap. The property was beautiful, staff was lovely, and the tour we arranged through the hotel was perfect. The only negative for us was the bed was rather hard, which we have found a lot in Southeast Asia- so that may just be something to get used to here.

Partner

10/10

Exceptional

26 Sep 2022

Feres

A property where the whole staff makes feel like home. Very quiet safe and nice area, where you could walk 10-15mn to get to the main places. Food is also good.

Leisure Partner

8/10

Excellent

24 Jul 2022

Greg

Nice but a little bit underwhelmed

Heritage Suites was recommended to me so gave them a try. Overall a nice property and not too far from the main hustle and bustle of Siem Reap.

Services was good, although the ‘free airport transfer’ is little misleading. They’ll pick you up but have to pay to return. Strange approach ($15 also excessive when a tuktuk is $3 max).

During our stay we had to “fight” for the AC remote. They removed it from the room because the central AC was activated on our second night, but it wasn’t powerful to cool the room. Their argument was we didn’t need to use the two standalone chillers so stopped us by removing the remote. We had to argue to get it back (kinda rude given price if the stay). Next day same happened, remote removed while we were out. For the 4th night we hid the remote! Silly games.

Also on the 4th night the main gate was locked. It 2:30am and nobody could be contacted to open it. We had to risk injury and climb over. Not great for a 5 star.

Overall though an OK stay. Their email communication prior the stay are efficient and give confidence of a good stay. The stay itself was a little ammeter in delivery. I’ll cut them slack give the struggles they must have had during the lockdowns. Hopefully they’ll improve for future visits.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2020

Claire

Great customer service and great location. It's not too far from the major tourist sites.

Leisure Friends

10/10

Exceptional

25 Feb 2020

Verified traveler

The staff great.quite hotel.relaxing.food very good.

Leisure

10/10

Exceptional

18 Jan 2020

Verified traveler

Customer service was paramount with every member of staff.
Thida, Our “assistant” ensured that any minor problems were sorted immediately.

Would have preferred a buffet style breakfast.

Leisure Partner

8/10

Excellent

02 Jan 2020

Verified traveler

I love the pre-arrival contacts from staff. They are warm, hospitable and have genuine interests to help you plan in advance to ensure you have the best time in Siem Reap. The room is slightly older than I thought with dim lighting, bed making squeaky noise and water pressure not quite stable. These are minor issues if you are here only for a short stay. I would still highly recommend the hotel for anyone considering.

Leisure Partner

10/10

Exceptional

04 Dec 2019

P A

It was fantastic with one proviso, the toilet in our room smelled quite a bit. I did point it out and was assured that it had been fixed. It hadn't.

Partner

10/10

Exceptional

30 Nov 2019

Verified traveler

This is the best hotel I have ever stayed in! I reserved a suite with a private jacuzzi and steam room and it was immaculate! The room was spacious and featured complimentary espresso and tea along with a fruit basket during turn down service.

The on-site hotel bar also features a number of excellent Belgian beers (which provided for a great change from the typical lagers found in the area).

Then there's the staff who brought customer service to a whole other level. Upon arrival, we were presented with a list of complimentary amenities (mosquito repellent, toothbrush, etc.) and were even given the opportunity to select our preferred soap fragrance.

I had noted on the reservation that I was celebrating an anniversary (I don't usually expect much from noting this on hotel bookings. except maybe some decorations in the room) and was surprised by three hotel staff members knocking on our door, one whom sang \"True Colors\" by Cindi Lauper (very well might I add!) and two others who brought in a complimentary cake (which had a swan on it made out of an apple, I'm not making this up!) and bouquet of peonies.

Lastly, on our date of departure, we were treated to an airport transfer via a vintage 1968 Mercedes Benz.

I cannot say enough about this place. Thank you so much to all of the staff who made our stay incredible!

If you are unsure of where to stay in Siem Reap, Heritage Suites Hotel is your answer! Cannot wait to come back here one day!

Leisure Partner

8/10

Excellent

18 Nov 2019

Rich

Wonderful staff, convenient location and spacious rooms

Leisure Partner

10/10

Exceptional

15 Nov 2019

Verified traveler

We got the room with a private pool and it was the best feature of our stay. Also, the staff cleaned the room twice a day which made our stay very comfortable.
Breakfast was a la carte and the selection was quite good. Overall, we enjoyed our stay here!

Leisure Partner

10/10

Exceptional

13 Nov 2019

Minesh

Had an amazing time at the Heritage suites!

Partner

10/10

Exceptional

19 Oct 2019

Richard

Excellent Boutique Style Hotel in Siem Reap

Great location, friendly staff and wonderful room (Ginger Flower). Just the right size and with all the needed items. Close to the heart of things, but out of the hustle and bustle. Also very good restaurant with nice menu selections. Would definitely stay here again.

Partner

10/10

Exceptional

17 Oct 2019

Verified traveler

Really great experience. beautiful hotel with very friendly and helpful staff. Will definitely stay again.

Leisure Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Very nice hotel with positive and helpful staff that gave a fantastic service.

Leisure

10/10

Exceptional

26 Sep 2019

Verified traveler

Obviously not cheap but if you want excellence and exclusivity it comes at a cost. We got what we paid for and were happy. Staff great, food great location very convenient - a tuk tuk is the answer to everything

Leisure Partner

10/10

Exceptional

22 Sep 2019

Verified traveler

The personal service. To be offered to return for a shower after check out was wonderful.

Leisure Family

10/10

Exceptional

19 Sep 2019

Verified traveler

Excellent

Excellent place. We took the room with the private pool. It was very convenient. Good breakfast.

Partner

10/10

Exceptional

07 Sep 2019

Suzanne

The most amazing hotel

This hotel was absolutely amazing. We have no complaints, everything was perfect. The check in was quick, and we were able to check in early. They even gave us a choice of which soap we would like in our room. We were given a mobile phone number which we could text should we need anything. Staff were always accommodating. The breakfast food was delicious. Our room was incredible and clean. The bed was very comfortable also.
I would highly recommend this hotel. It was a real treat for the end of our trip.
Thank you!

Partner

10/10

Exceptional

11 Aug 2019

Chloe

Amazing stay! Recommended.

Overall stay at Heritage Suites Hotel - Siem Reap was amazing. We stayed here for 3 nights (Aug 2019) and from the beginning of our stay till the very end it was enjoyable.
Service at Heritage was very impressive, we were greeted at the airport in a nice Mercedes and stayed in The Residence room, this room was bigger than one could imagine when staying in a hotel. This room included an in room steam room and Pool and Jacuzzi.
Breakfast each morning was great! with a wide variety of items and free flow of food and drinks that were freshly made, it was perfect.
Location is town center and it was close and easy to get to the shops via tuk tuk (Grab) or walking. It is around 20 minutes from the airport and Angkor Wat and 5-10 mins from town.
The staff were very helpful and informative, and we would recommend staying here. Thank you for the great service Sam, Mike and team! Hoping to see you all soon.

Friends

10/10

Exceptional

26 Jul 2019

Chris

Wonderful stay, staff could not do enough for us.

Family

8/10

Excellent

01 Jun 2019

Verified traveler

Almost but not quite.

Almost but not quite perfect. The much touted Mercedes airport pick up didn’t happen as apparently the car was broken. Booked a private pool suite that wasn’t so private. Over looking the pool have a building with cell phone tower mounted on top. The room is spacious and looks luxurious it’s set up for a sofa bed and main bed arrangement so the sofa is not comfortable to sit on. The hot water ran out and the water pressure is very bad - took more than 30 min to fill the bath tub and the water was cold. The staff are super nice and take good care of the guests. The temple next door often has loud speaker chanting but after the first day I was used to it. If you can get a good room then I would recommend this place.

8/10

Excellent

30 Apr 2019

Evelyn

Hotel is clean and staff there are friendly especially the mgr, Sam who is very helpful. Nice breakfast with a wide variety of choices and food is tasty. Will recommend to friends and go back if I visit Siem Reap again.

Leisure Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

Lovely small quiet hotel , very friendly staffs
Recommended if you want to avoid large tourist crowds!

Leisure Partner

8/10

Excellent

20 Aug 2018

Gian&Ryo

Nice hotel in Siem Reap

The Heritage Suites hotel is fantastic, great location with an amazing atmosphere. we stayed at the Hibiscus room and loved the decor very much . Staff very attentive and helpful . Highly recommended .

8/10

Excellent

11 Jun 2018

Stuart

Nice place but it does cost you!

This is a great hotel but it is expensive. Good stuff first. Being collected in a vintage Mercedes is a neat experience and a novelty. The hotel is not far from the airport and so the fact that the car is not exactly comfortable is not a big deal! The hotel staff were always terrific, helpful and informative. The breakfast was exceptional with lots of options. The bar had a good selection of drinks at reasonable prices (the bottle conditioned beer was excellent). Not so good stuff. Our hotel room was large and had an outside jacuzzi, but as the jacuzzi was not heated, it wasn't that inviting. The room contained a steam room, which I tried to use but the door was so poorly fitted that it was almost impossible to keep any heat in it. The pool area was nice but the pool is a bit on the small side. These are not major issues that spoil the stay, but worth keeping in mind given the relative high price.

Partner

10/10

Exceptional

07 May 2018

Remy

Good standard of service and value for money

A quaint and pleasant hotel providing excellent value for the price we paid. Staff were friendly and went out of their way to be hospitable. Our request for late late checkout was granted. Breakfast was good.

10/10

Exceptional

04 Mar 2018

Andy

Great hotel ..... but

On the whole this is a great hotel. Pick up from the airport in an old 1962 Mercedes is nice. Staff are very attentive, rooms are very clean. Breakfast is included but does make me wonder that when you pay £150 per night why if you simply want a Latte coffee with breakfast they say it’s chargeable at $3.50.

10/10

Exceptional

03 Feb 2018

Darren

Oasis

Great staff, great location.
From the moment we arrived until our departure nine days later, the manager and staff at this wonderful hotel could not be more helpful and friendly. The hotel is located in a perfect position, a short rickshaw ride from the centre of the city.
I fell in love with Cambodia and will definitely choose this hotel on my return.

Partner

8/10

Excellent

05 Jun 2017

Javi

A quite and hidden gem tucked away!

We briefly visited Heritage for 2 nights, as we were only doing a go, go, go visit. We were popping in from Thailand only to visit Angkor Wat and then continue our way into Vietnam. We were picked up in the hotels vintage Mercedes which was a nice touch. The hotel was a quick 10 minute drive from the local airport, and check in was both smooth and a breeze. We had already been in contact with the hotel's tours department, and so we had tours prearranged for the duration of our stay. As soon as we arrived we were asked for our passports and after making copies we were quickly on our way to our bungalow. Our check in consisted of making copies of our passports, a welcome drink and a cool towel. A complete breeze! Once in our bungalow, we were presented with a few gifts (a hand woven basket, water bottles, and 2 neatly made Cambodian hats to help with the sun) while on our tours. This was especially nice of them to do. After a quick tour of our bungalow, we were left alone to freshen up a bit since our first tour was within the hour of our arrival. We visited their restaurant both for lunch and dinner, and were very impressed. (a bit expensive but delicious) Both tours arranged by the hotel were nothing short of spectacular. (also, tours with the hotel were a bit expensive, but were nicely planned and arranged) After our second tour, we enjoyed the afternoon by their pool, ordered a few of their drinks and it was bit of heaven out there. We thoroughly enjoyed our stay!

10/10

Exceptional

05 Mar 2017

onyeka

Pink lotus, the nicest most romantic hotel room.

Very polite staff. Very nice rooms, great country get away feel in the busy tourist fillled Siem Reap. A quiet oasis for romantic get away or for alone adventure travel with spiritual rejuvenation. They also have a spa facility with complementary 15min head and shoulder massage. Only downside is the food: terrible. Go to outside restaurants.

10/10

Exceptional

13 Feb 2017

Verified traveler

An amazing place to stay!!

It was an amazing stay! It is off the main road so you don't have to contend with tour buses driving by or much traffic at all. It is a quiet and serene oasis. The staff are so friendly, welcoming, and attentive. The room was beautiful, spacious, and extremely luxurious. The pool was beautiful and a perfect way to relax after walking all day around the temples. The food at the restaurant was amazing and so beautifully constructed. A little pricy for Cambodia standards but equivalent to the cost of a fancy restaurant. The spa is beautiful and a great experience (the 4-handed Cambodian cocoon massage was great).

Partner

10/10

Exceptional

09 Feb 2017

Rhythma

An excellent treat to Yourself

Splurge on yourself by staying here as you shall completely be rejuvenated.

10/10

Exceptional

21 Jan 2017

Mary

Delightful Property, Helpful and Friendly Staff

What a wonderful place! The staff gives exemplary service. They went out of their way to help me. The food is high quality. Especially enjoyed their bountiful, complimentary breakfast. Evening sweets, a dinner, and a complimentary mini bar in the room are some of the perks. A massage at the serene and clean spa attached to the hotel helped me to relax. A traditional dance performance on Tuesday was delightful. Lovely grounds. The only drawback is that it's a little out of the way from Siem Reap's center but a Tuk-Tuk ride to the center is inexpensive.

Family

10/10

Exceptional

14 Jan 2017

Verified traveler

A peaceful oasis in crazy Siem Reap

We stayed for four nights and had a lovely experience. All staff were eager to help and very friendly and professional. Food was well cooked and interesting. Room very comfortable, good bathrooms. Lovely pool to relax and unwind. Tours arranged to suit us, at reasonable cost. Drivers and guides knowledgeable and spoke English well. A quiet corner of Siem Reap, but close to a couple of lovely NGO run places to eat and have coffee or a beer in pretty gardens. 5 or 10 mins from shopping areas. European staff are in charge and are training junior staff which is working well. We spent a fantastic New Years Eve by the pool with a jazz band, and Cambodian dancing. The jazz saxophonist played in the bar on Thursday night too- fantastic.

10/10

Exceptional

05 Jan 2017

Verified traveler

Elegant and classy property with great service

An elegant gem tucked away from the commotion. Fabulous hotel with lots of history. Wonderful breakfasts and top notch services and accommodations. Live jazz in the lobby when we arrived and a festive Christmas eve dinner and party for the guests was exceptional.

Partner

10/10

Exceptional

19 Nov 2016

Timothy

Gem

Just lovely. We came with our 6 month old and everyone was so accommodating. We had a great stay and would highly recommend

Family

6/10

Pleasant

18 Nov 2016

Ng

A little hit and miss

Nice rooms and a great ambiance, but some things just didn't hit the spot. Stains on the sheets, no turn down, no promised amenities, strange lay out of the room. Booking for dinner all wrong and no mention or apology. But the staff were for charming, the hotel is great. Just a bit disappointing in too many areas for it to be good.

10/10

Exceptional

14 Nov 2016

Lucas

Great Style and Service

Great retreat ins Siem Reap. Could not ask for a better hotel and staff!

Partner

10/10

Exceptional

11 Nov 2016

Verified traveler

Great Service, great weekend!n

The staff were so helpful, the food was so good and the rooms great.

Great value

10/10

Exceptional

03 Nov 2016

Verified traveler

Great service, beautiful hotel

We had a great time staying at this hotel, the staff was very friendly and helpful, the room was clean and confortable.

10/10

Exceptional

09 Sep 2016

Alexander

An amazing stay!!

Great service, we were sad about leaving.

Partner

10/10

Exceptional

08 May 2016

Verified traveler

Outstanding boutique hotel!

Outstanding boutique hotel in a great location in Siem Reap. Beautiful, relaxing pool with poolside drink service. The breakfast is amazing. They use vintage mercedes for hotel pick up and drop off. The room was beautiful! The staff were all incredible, they genuinely seemed to be happy to be at work and to see guests. AMAZING hotel!

10/10

Exceptional

31 Dec 2015

Gemstar

Superb

Very attentive staff, without being overbearing. Beautiful, intimate environment. Not too big but big enough to have great facilities with personal attention. Lovely suite rooms, great service, lovely spa and pool. Thrilled to have stayed here while visiting Siem Reap. The tours organised by the hotel are first rate - relatively expensive but worth every penny. Would recommend in a heartbeat.