Name: Baia Di Puolo
Address: Via Marina Di Puolo, 10, Massa Lubrense-sorrento, 80061, IT

10/10

Exceptional

23 Jul 2026

Camilah

Staff was always super helpful and very accommodating! They made sure that the guests were stressed free and they would take care of our problems while staying there and they sure did! They helped out figuring the timing of our train from Sorrento to Napoli Central and even helped us get a ride to get picked up from the hotel to the train station in Sorrento. Loved everything about this place and would totally book again!

2/10

Poor

20 Jul 2026

Laura

1. Not at any point before or during the stay were we told that the beach would be 30 euro per day. That is 150CAD which is alot of money that we should’ve known about before coming and it is up to you to have let us know that before booking or at least on the day we got there
2. The concierge called us at 12:30am because a couple boys that work at the hotel beach wanted to talk to us. That is extremely unprofessional, because 1. it is very late for anyone to be calling us at that time, because you woke us up when we had to be up at 7am for the ferry. 2. because the boys work in the hotel, this should’ve stayed professional.
3. The last thing is that we were told by the concierge that we have to take the 8 bus, however when we got onto the 8 bus, it went completely west and didn’t pass by our stop. We had to pay an additional 40euro taxi because of this.

Friends

6/10

Pleasant

09 Jul 2026

Canyon

This hotel has a unique and authentic location but is not near the main Sorrento attractions, so logistics are challenging… especially for boat trips.

The attached restaurant and dining/ drinking options were solid.

The front desk staff is not great at communicating details which led to timing and cost complexity a few times.

The “family room with a partial sea view” was simply a misrepresentation. There was no sea view from our room. It was a view of trash cans.
And the room in general was low quality…considering the price.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Meredith

Private beach and restaurants were amazing. Easy shuttle service. Quiet with the best view. Easy access to downtown and bus station.

10/10

Exceptional

05 Jul 2026

William

Loved!

Partner

6/10

Pleasant

03 Jul 2026

Stefani

This is like an exclusive club, off the beaten path. There is a private beach and breakfast was included with our stay. The benefit is that it is not crowded at all and you get a very personal feel. The downside is that it is not within reasonable walking distance (about an hour) from the main Sorrento area and getting a taxi is pricey and can be challenging. The hotel is literally located on a beach (lovely water), but come prepared to walk on a very rocky shore and for the black sand to be everywhere. Our room was located on the outer part of the hotel, so noise was definitely an issue. We could hear everyone who walked by our room loudly, keeping us up late at night and waking us up earlier than we liked in the morning. The walls are also very thin, as we could hear the entire conversation of our neighbors clearly word for word throughout the night. There were plenty of food options right there on the beach and the staff were all wonderful. If you want to escape the crowds and don't care to leave the hotel area, this is a great place to stay.

Family_with_children

10/10

Exceptional

01 Jul 2026

Karen Grace

The beach is in front of the hotel, the staff was great!!

Partner

10/10

Exceptional

01 Jul 2026

Glo

My stay at baia di puolo were awesome. From reception to housekeeping staffs all brilliant. Sara,is an excellent staff to the hotel 👌 personality great, helpful and full of life, amazing!! I will come back🙂😍

The staffs at the restaurant are doing there job, not much to choose from, though, Buffet breakfast.

I had dinner at Capuozzo restaurant excellent customer service. It's exceptional. Octopus Salad, refreshing 😋 😍

Self

10/10

Exceptional

27 Jun 2026

Timothy

Beautiful seaside resort

Partner

10/10

Exceptional

25 Jun 2026

Jake John Alexander

Lovely people working at the hotel, friendly and fun. It's a small local community based in the bay, who all look out for eachother and keep it well (sometimes you need to charm them! 😄) Great location for beach access and secluded. We visited whilst the 300 festival happened and were involved with all the locals, their food, culture and music. We all had a dance.

You need a moped otherwise you will be dependent on a bus, which aren't great and always busy. Otherwise long walks await.

The rooms do exactly what you need, sleep. Any other time you should be outside adventuring.

Thank you for having us n for the fun.

Jake & Sacha

Friends

10/10

Exceptional

21 Jun 2026

Mary

The property is an absolutely wonderful, very desirable location,right on the beach. The breakfast provided is an awesome, authentic italian breakfast. Do not expect an american breakfast. No bacon eggs french toast or pancakes. The staff is absolutely wonderful and most helpful with directions, planning or anything else you may need. The rooms are awesome and very comfortable. The views are unbelievable. Also a great gateway to explore Amalfi, Pompeii, Capri i mean many other hidden treasures.

Partner

10/10

Exceptional

15 Jun 2026

Steven

The experience was excellent, staff was helpful in booking our daily excursions!

Family_with_children

2/10

Poor

12 Jun 2026

Melissa

Terrible experience overall. As a solo female traveler, I felt like a second-class guest. The staff were generally disrespectful, impatient, and unhelpful. Very few employees spoke English, and communication was extremely difficult throughout my stay.
The worst experience happened at a restaurant where I planned to have dinner. Due to a misunderstanding with my order, a staff member apparently entered it incorrectly. An older man from the kitchen then came out carrying a huge fish and loudly insisted that I had ordered it and needed to finish it. The fish was the size of my arm. I repeatedly explained that I was dining alone and had not ordered such a large meal, but he kept arguing. The entire restaurant was staring at me, and it was one of the most embarrassing moments I have experienced while traveling.
When I refused to accept the fish, they brought me an uncooked fish fillet instead, which I did not eat. I left the restaurant feeling belittled, embarrassed, and hungry, yet I was still expected to pay the bill. The experience upset me so much that I skipped breakfast the next morning and left a day early.
Beyond the restaurant incident, the staff throughout the property were rude, impatient, and unwilling to explain things. Accessing the hotel was also difficult, requiring a strenuous 30-minute walk over steep hills. In addition, the room was not properly cleaned, and the bathroom had an unpleasant odor.
I do not recommend this hotel to anyone.

Self

10/10

Exceptional

09 Jun 2026

Dalila

Great people super helpful great location and the hotel super and very convenient Definitely lll give 10/10

Family_with_children

8/10

Excellent

08 Jun 2026

Amy

Overall, we had a pleasant stay at this hotel. The property was clean, well-maintained, and the staff was friendly. The room itself was comfortable, although the beds were a bit firmer than my personal preference.

One downside was the view from our room, which looked directly into another room that was very close by, limiting privacy and scenery. Additionally, there was a vent located near our room that emitted an unpleasant odor- thankfully we didn’t smell it in the room- but it detracted from the overall experience.

Despite these issues, the hotel was nice overall, and we enjoyed our stay.

10/10

Exceptional

07 Jun 2026

igor

Great location!!!

Partner

10/10

Exceptional

06 Jun 2026

Taya

From the location to the room, everything was amazing. The staff were incredibly helpful. We will be back!

Self

10/10

Exceptional

04 Jun 2026

Frances

This hotel is a hidden gem. We were a little concerned when we got to the parking lot and found that we needed to be transported by golf cart to the hotel. It was a steep ride but so much fun. The cove where the hotel is offers spectacular views with plenty of restaurants and beach. Our hotel room was waterfront and just a dream view from our huge balcony. Getting into town was a short golf cart ride to the bus stop and quick ride to the Main Street in Sorrento for shopping, restaurants and ferry. Highly recommend.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Leila

The beach was beautiful and I am so glad we paid a bit more for the balcony room. The view was gorgeous.

The hotel is farther from Sorrento than I thought (my bad) and there are about 4 restaurants to choose from unless you go into town. The restaurant associated with the hotel that provides breakfast is very good and there is a delicious paid dinner option.

Partner

10/10

Exceptional

29 May 2026

Reuben

amazing property, great view. Breakfast and dinner options are fantastic. the shuttle to the bus stop is great. Super helpful staff. Will be back

Partner

10/10

Exceptional

28 May 2026

emmalee

This property was such a great choice for our stay. It was clean safe fun and not to mention beautiful. Staff was amazing. Antonio the golf cart driver was so skilled and got us to our taxi right on time, it was a blast. Can’t wait to come back!

Friends

10/10

Exceptional

25 May 2026

Colin

The beach view was gorgeous and having a private beach was awesome. It was easy to get in and out of Sorrento main hub and being right by the water at an affordable price can’t be beat.

Partner

10/10

Exceptional

22 May 2026

Lisa

Hotel was great. Beautiful surroundings. Hotel staff very helpful getting us to where we need to go. So glad we found this place.

Friends_and_family Family

6/10

Pleasant

21 May 2026

KIRTHANA

We had a difficult time communicating with Hotel Baia through Expedia, as the phone number provided was not actually for the hotel. The hotel is also located in an area that isn’t easily accessible and requires pickup by the hotel driver. Unfortunately, we were unable to reach the hotel despite trying both the Expedia number and the number listed on Google, as their phone lines appeared to be down. As a result, we had to pay for a taxi to take us part of the way, which was stressful and inconvenient.
The rooms themselves were fairly clean, although quite small. The hotel does have a beautiful exterior view and convenient beach access, which were definite positives. However, our room did not have much of a view. The staff were generally friendly, but the transportation situation—particularly relying on the hotel shuttle between the bus stop and hotel—created unnecessary stress and made our stay less convenient overall.

Friends

10/10

Exceptional

18 May 2026

sanjana

The location was great, people were welcoming and helpful, all amenities were excellent.

Family

10/10

Exceptional

16 May 2026

Stephen

First of all the staff were always polite and extremely helpful. The front desk people booked an excursion to Amalfi and Positano by boat at our request with pick up at our marina. Asking them for help with any excursions is a smart move.

The breakfast was nicer than anticipated and the serving staff cheerful.

Housekeeping staff cleaned our outdoor floor and furniture (bird droppings) everyday.

Our view was spectacular and we listened to the surf day and night. This made our stay very enjoyable.

The hotel is right off the water and the main road is several hundred meters above. The free shuttle to and from the hotel was a nice touch. They also pick you up and drive you to the metro bus stop from the hotel entrance.

Friends

4/10

Poor

09 May 2026

Domingo Antonio

El hotel presenta un estado general deteriorado y, en su fachada, da una impresión de falta de limpieza. Las habitaciones tienen un olor a humedad o encierro, las toallas resultan ásperas al contacto con la piel y la cama no es cómoda.

Aunque el desayuno está incluido, este se ofrece a través de un acuerdo con el restaurante contiguo al hotel. La opción es bastante básica y el café es de muy baja calidad. Adicionalmente, el personal de servicio en el restaurante se muestra poco atento y con una actitud poco amable. Durante la cena experimentamos una situación similar, motivo por el cual decidimos no regresar.

Por otro lado, el personal de recepción es amable y cortés; desde nuestra llegada nos brindó apoyo con información sobre la ciudad y la organización de excursiones.

Como sugerencia, sería recomendable realizar mejoras en las habitaciones y en las áreas comunes, así como invertir en mantenimiento general, incluyendo pintura, para elevar la calidad de las instalaciones.

Partner

10/10

Exceptional

30 Apr 2026

Trishia

An oasis by the sea. Sara was particularly helpful with navigating routes to our desired destinations. They’re tour packages to Capri, Positano and Amalfi were very affordable in comparison to booking on my own.

Family_with_children

10/10

Exceptional

27 Apr 2026

Mark

Nice people and very reasonable prices. Location not the best if you DON’T do your research ahead of time. -But if you can figure out how to purchase bus tickets in downtown Sorrento at a tobacco shop first, then it is only about 8 minutes from the city center. I was shocked to find out that taxi cabs cost anywhere from 40-70 euro for such a short distance. Do yourself a favor and take the EAV 008 bus towards the property (or back and forth for that matter) and contact the hotel, they have a free shuttle available that picks you up at the top of the hill at the bus stop (last pick up is 12 midnight)!! The other amenities could use some work.. maybe a microwave and snacks for travelers? The views of the marina bay were fantastic and the staff was amazing. Thank you so much everyone, I will certainly return if I’m ever back in Sorrento!

Friends

10/10

Exceptional

25 Apr 2026

Scott

What a wonderful stay and facility. I gave it 4 out of 5 for location ONLY because it is not easy to get to on public transportation, which also seemed to be a good thing.
We stayed 3 nights and were delighted with Sarah who worked at reception and treat us and others really well.
We arrived in mid April, just ahead of the celebration of liberty day and we could tell they all were getting ready for a busy period. We ate at the hotel adjacent restaurant each night, two of which we did their fixed menu. The last night I did a pizza instead was not disappointed doing either option.
The views from the room is spectacular and the sunsets off to the left of the hotel are of postcard quality.
Three nights was plenty and you really need to prepare to be relaxed or you'll miss the white big idea.

Partner

10/10

Exceptional

24 Apr 2026

Susanne

This one is a hidden gem! If you are lucky enough to find this place and read the reviews, look no further! This place is amazing...a bit of a trek to get to outside of Sorrento but well worth it! Sara was so amazing and speaks 5 or 6 languages so getting info from her was super easy and she was so helpful! The views are amazing, the restaurant great and the location very convenient for Sorrento, Positano, Amalfi or Capri plus you take the city bus into Sorrento and then the metro to Pompeii. They have a shuttle that runs you up and down the hill to the bus stop. I would highly recommend this hotel! The BEST part of our time in Italy was staying here!

Family_with_children

10/10

Exceptional

21 Apr 2026

Teresa

This is an incredible place to stay. Not in town, but easy to get there. A quiet oasis (except for sunny Sunday afternoons lol) with a great breakfast, plenty of food options and very kind and helpful staff. The beach is not huge, but the sand is black and the hotel has beach chairs!

Self

10/10

Exceptional

26 Dec 2025

Chris

Ok

8/10

Excellent

29 Oct 2025

Catherine

Lovely relaxed peaceful location

Partner

8/10

Excellent

16 Oct 2025

Joan

The beach was great - the breakfast was not great !

10/10

Exceptional

16 Oct 2025

Shirley

Beautiful area. A little remote but very picturesque

Leisure Family

10/10

Exceptional

14 Oct 2025

Graham

This hotel was beautiful and yet quaint! There were many restaurants around it that had great food. Beach access was great!

Leisure Family

8/10

Excellent

12 Oct 2025

Sunitha

Worth for the money and great location on the beach

Leisure Family

10/10

Exceptional

11 Oct 2025

Bezabeth

The best hotel I stayed in Italy, the view from my room was art, have the beach and the vesuvio just in front. The staff were amazing and help us looking different options for transportation. The restaurant was really good too!! Definetly I would go back there!!!

Leisure Friends

10/10

Exceptional

10 Oct 2025

Barbara

What a lovely hotel. Very helpful staff. The restaurant was great with friendly and efficient waiters. The view was fantastic. I will return !

Business_and_leisure

8/10

Excellent

09 Oct 2025

andrea

The staff was great, really nice people.

10/10

Exceptional

09 Oct 2025

Kathryn

A little gem of a hotel. Clean room, bathroom, and all public areas. Comfortable bed. Friendly and helpful staff on reception and shuttle cars. Plenty of good fresh food at breakfast. Free beach umbrellas and loungers on lovely beach looking out towards Naples and Vesuvius. Good choice of restaurants nearby. Very good value for money.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Gilbert

room very clean and friendly staff.

Leisure Partner

8/10

Excellent

07 Oct 2025

ronald

Beautiful location, reasonably priced.
Food was in restaurant next door, and the waiters need a happy pill, but hotel staff were good
Overall very good

Partner

8/10

Excellent

04 Oct 2025

Franca

Staff friendly but breakfast and service was not good at all.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Omarf

Great place to relax from the hustle in Rome or Venice

Leisure

10/10

Exceptional

28 Sep 2025

Boris

The staff made it the best experience for us. The ladies at the front desk are super helpful, super funny, and super friendly. We would definitely stay at this hotel next time we’re in Sorrento

Leisure Family

10/10

Exceptional

24 Sep 2025

MARY

Staff was helpful and spoke great English. Very clean. Walk out of hotel to beach in front. Chairs and umbrellas included. More secluded than staying in city. But great for a beach vacation. Four restaurant options facing beach. Shuttle to bus stop and parking lot invaluable. Very, very steep with tons of steps to get down to property.

Only negative, breakfast wasn’t much and could be improved.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Claudia

Everyone at the hotel was very kind and helpful. We look forward to coming back.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Jeffrey John

Beachfront was great, food selection in the area was perfect, staff and shuttle services was above and beyond expectations.

Leisure Partner

8/10

Excellent

11 Sep 2025

Ragen

Beautiful property! Rooms clean food options only downside is preparing to travel around the area.

Leisure

10/10

Exceptional

04 Sep 2025

John G

Incredible. Just walk one hundred feet out the front door and you are swimming in the Mediterranean. The view across bay of Naples and mt. Vesuvius. The facilities are basic but clean and comfortable, but the thing that makes it extra special is with no doubt the staff. Everyone is loving happy and always ready too help. They did more than expected to help us navigate the trains , buses etc.I can’t wait to return.

Leisure Partner

6/10

Pleasant

26 Aug 2025

EDOUIN

The beach is at the front of the hotel. The staff is so helpful especially in providing the shuttle for going in and out of the hotel area. Breakfast is ok.

Leisure

10/10

Exceptional

24 Aug 2025

Christina

Cute hotel right on the water. The hotel staff was amazing!

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Danielle

Wow, what a tranquil and peaceful spot in Sorrento! I loved the feel of being in a small community. Also, the transportation to the top was helpful. The views are amazing, too!

Leisure Family

10/10

Exceptional

29 Jul 2025

Jeremy or Kelly

The breakfast with a morning espresso sitting beside the ocean is epic.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Sophia

Super cute small beach area. Everyone was very friendly and good food

10/10

Exceptional

25 Jul 2025

Giovanni

Super hotel

We had a great stay . Staff always helpfull, Hotel was very clean. Breakfast was lovely. Amazing views from our room. Would definitely recommend

Partner

10/10

Exceptional

22 Jul 2025

Dawn

Front desk staff was amazing, super accommodating and friendly

Leisure Family

10/10

Exceptional

21 Jul 2025

vladimir

Italy at its best!

10/10

Exceptional

15 Jul 2025

Anthony

Everything was fantastic.

Leisure Self

6/10

Pleasant

12 Jul 2025

Eunice

Slightly remote and Taxis are unable to access. Hotel had power issues during visit and no shuttle pick-up me up from taxi stop. Had to walk narrow path up and down hill with luggage 15m.

Leisure

8/10

Excellent

10 Jul 2025

ADRIAN

I liked the proximity to the sea and the beautiful view of Vesuvius. The shuttle could be improved, as there is a high risk of missing ferries.

Leisure Family

10/10

Exceptional

10 Jul 2025

Kambiz

Outstanding – Exceptional Service from Miss Imma

This was the third hotel I booked during my trip to southern Italy, and without a doubt, it was the best one.
The customer service was excellent, special thanks to Miss Imma for her outstanding professionalism and warm hospitality.
I strongly recommend this amazing place to everyone!

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Eva

Private beach. Nice place. Quiet. Amenities. Nice and accessible price of restaurant Great breakfast

Leisure Partner

2/10

Poor

01 Jul 2025

Madison

The staff were not very helpful or nice. Their shuttle driver hit me and then ran my foot over with a golf cart as he was not paying attention. All the staff did was give me some ice. Not even a free dinner to make up for this accident caused by their man.
There are little to no signs for the hotel, and the one hidden sign only shows part of the name. Their location on maps does not match their location.
It is extremely difficult to get to the hotel. Although only 2km from Sorrento, their shuttle will not come to get you. You must take a bus out of town to a parking lot and the golf cart shuttle will pick you up at the top of the hill. He is a crazy driver.
The beach front was really nice but again staff were not friendly or helpful in assigning you are spot on the beach.

10/10

Exceptional

24 Jun 2025

Michela

the workers are the sweetest and always there to help! they go above and beyond.

Leisure Friends

10/10

Exceptional

18 Jun 2025

Charlotte

We had no idea how wonderful this hotel would be! If we could give it an 11/10 we would.
The location was a bus and shuttle ride out of Sorrento, so if you are looking to stay somewhere a bit more chilled out I recommend it. As well, the free hotel shuttle that takes you up to the bus stop makes it very easy to get into town.
The staff was so helpful and friendly with all our needs, especially with the 24 hour reception.
The marina that the hotel is located in is BEAUTIFUL and the beach club that you can go to for free with the hotel out the front is a perfect way to spend a day.
The included breakfast buffet is in a beautiful place and great food and coffee.
The rooms are equipped with aircon, TV and a mini fridge, as well as a stocked bathroom. The bed is comfy too.
I highly recommend you stay here if you are looking for a beachside vacation on the beautiful Amalfi Coast.

Leisure Partner

8/10

Excellent

08 Jun 2025

Geraldine

The property is very nice, clean, you can get an ocean view room, it has a beach. The only thing I didn’t like was the parking that is high in the mountain and you have to take a shuttle to go to the hotel. We got there at 1am and we were lost. They never informed us where to park. They told us the shuttle was closed after midnight. Thank God we had a small car and went down the mountain hoping to find the hotel. We did, we got our luggages down and then the guy at the front desk went on his small car to show my husband the parking lot up the mountain. They charge you $10 euros each way when is after midnight or before 8am. I wish they could have explained us better the parking situation before our arrival. Also, they should have coordinate better how we were going to meet to get to the hotel if they knew we were getting there after midnight. I called many times before going there and they said just call us when you are at the airport. We did and they said the shuttle is closed.

Leisure Family

10/10

Exceptional

30 May 2025

Rakesh

Hidden gem of Sorrento

Excellent location, spacious and clean rooms. Awesome food nearby. Friendly staff

Friends_and_family Family

10/10

Exceptional

27 May 2025

Robyn

Brilliant accommodations, great stuff and host, spectacular views, understanding calmness to location.

Friends_and_family Family

10/10

Exceptional

20 May 2025

James

Lovely little hotel in a beautiful setting. The view from our balcony was stunning. Quiet and friendly, away from the hustle and bustle of burst Sorrento. The narrow little road down to Marina di Puolo seems a challenge, but the complimentary shuttle service to/from either the car park part way down or the bus stops on the main road make it perfectly good, and add to the charm of the tiny village.

Leisure Partner

6/10

Pleasant

04 Oct 2024

Lucinda

Nice staff. Great beach.

10/10

Exceptional

02 Oct 2024

Jake

My stay was very enjoyable with helpful staff and good cleaning service.

Leisure Self

10/10

Exceptional

12 Aug 2024

Jordan

A wonderful hotel in the most lovely little Italian seaside town. An authentic experience, made most comfortably by staying at Hotel Baia. Recommended to other couples and families and gladly would return.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Alex

Wow. We had the most amazing time at this hotel! We wanted to stay near Sorrento, and go to capri on our trip and we were able to do both!! The area around the hotel is beautiful, amazing restaurants and gorgeous views. It was so fun to swim in the water and see mount vesuvio from there. They make it very easy to get to capri by offering a boat to bring you to a marina where you get on another boat to capri.
The staff were all extremely kind and helpful, and answered all of our questions and made sure everything during our trip was convenient. The next Time we come to Italy we want to stay here for a week instead of only 3 nights. Thank you so much for the wonderful time, and we will be back next summer! :)

Leisure Family

6/10

Pleasant

04 Aug 2024

maria

I was shoked when i arrived. We rented a car at the airport abd didnt realize i had to park somewhere else and get a golf cart to take us to the hotel. It was inconvenient as last golf cart was 11pm

6/10

Pleasant

29 Jul 2024

Danielle

The place is right on the beach which is beautiful. The staff are not very friendly and often treat guests as being an inconvenience. The rooms are extremely close and you can hear it everything. At night there is extremely loud music playing until after 2 am. There is no sound proofing which made it extremely hard to sleep which was needed especially when there are early morning activities. Transportation is a huge issue there and that nakes it hard to stay at. The area is beautiful but we would not stay again. If the staff were better it would grately make up for the manu inconveniences

Leisure Family

10/10

Exceptional

28 Jul 2024

Wilbert

Great beach destination, family friendly. Great food next door!

Leisure Family

10/10

Exceptional

25 Jul 2024

Shirley

Quiet cute fishing village. The restaurant has great food! The beach is pretty too

8/10

Excellent

24 Jul 2024

Paula A

Great place, quiet and secluded.
The only downside is the distance to Sorrento, although the shuttle service was helpful.

Leisure Family

10/10

Exceptional

21 Jul 2024

Julio

Great Experience - recommend it

Was a great experience as it was right on the beach. Hidden from Sorrento's main tourist locations, it was great because it was quite. A place where local Italians go. Enjoyed the restaurant/bar that had bfast included and discount to meals (good food). Staff was very courteous and helpful. Good A/C, clean and room accomodations.
The only inconvenience is how you get there and get out. A very steep trail to parking or bus from the hotel. They provide transportation via golf cart but if you have people in front of you, you are looking at ~30 minutes. It wasn't terrible but just caution if you expect to walk out of the hotel, jump in your car/bus and start enjoying other places. Beach was clean and water was clear and refreshing. I would go back to this hotel.

Friends_and_family Family

10/10

Exceptional

04 Jul 2024

Maddy

We loved Hotel Baia! We had some issues with our first room (e.g., clogged drain, stained sheets, no service), however the receptionist happily moved us to a better room. The beach area was beautiful and the food at the restaurant was amazing (especially the ravioli and gnocchi)! The staff were also super helpful; they helped us book an amazing boat ride to Capri and get an early morning taxi for a flight. The shuttle into Sorrento was also great! We recommend this hotel!

Leisure Partner

10/10

Exceptional

03 Jul 2024

Daniel

Lovely and helpful staff, beautiful area. Highly recommend

Leisure Partner

6/10

Pleasant

25 Jun 2024

Eleni

Don't stay here unless you want to take 5 different busses and shuttles to get anywhere. beach is mediocre at best too. extremely inconvenient location.

Leisure Friends

10/10

Exceptional

19 Jun 2024

Jason

Private beach

Leisure Friends

6/10

Pleasant

14 Jun 2024

Samantha Carmen

Far away from bus stop and poor shuttle service. Sometimes bus will drop you off in incorrect place and you’re forced to walk around a dangerous narrow rode with drivers speeding by.

Leisure Family

10/10

Exceptional

13 Jun 2024

Liz

Receptionist and other were very nice, all was excellent. The shower was small.

Leisure Family

10/10

Exceptional

11 Jun 2024

Hugo

Nice place to stay at !

10/10

Exceptional

07 Jun 2024

Juan

Its in an amazing beach front with lots of restaurants. La taverneta restaurant from the hotel is a hidden gem. Amazing food and service.

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Mukesh

Great location and friendly staff

10/10

Exceptional

02 Jun 2024

Jacob

Grate

Wonderful stay very friendly crew
The distance from the parking was not too tiring and the shuttle work continually.
We had a great room with all the facilities and we very much enjoyed the place and the surrounding just in front of the see

Partner

10/10

Exceptional

01 Jun 2024

Alanna

Absolutely wonderful stay at Hotel Baia.

From the moment we arrived, we knew we stumbled upon a hidden gem. The shuttle service was exceptional. The connected restaurant served up culinary delights that left us craving more, the gnocchi was exceptional. The hotel's prime location right on the beach, with private access, was the epitome of relaxation. But what truly made our stay memorable was the warm and welcoming staff, whose hospitality made us feel right at home. Can't wait to return to this slice of paradise!

Leisure Partner

10/10

Exceptional

27 May 2024

Stephanie

It was truly beautiful

Leisure Family

6/10

Pleasant

25 May 2024

Alexander

We wont be coming here too soon. The only good thing to can say is that is you are hiding from the law, thos would be the spot!!…. Other than that the staff at reception are rude and um welcoming.
The fact that it is impossible to get to crom the top of the mountain, you would have thought they would have the transport from top to the hotel finely tuned. Not leave your guests waiting at the top for an hour at midnight.
Cleaniness ok
Location idealic
All they need to do is respect that people pay to stay there. Not that they are doing us an favour. Just a little more TLC and they would be booming

Leisure Family

10/10

Exceptional

25 May 2024

Barbara

Excellent location and view!

Leisure

10/10

Exceptional

29 Apr 2024

maria

We love this place and want to go back. So we should plan another trip and stay there. Staff are very nice and helpful

Leisure Partner

10/10

Exceptional

25 Apr 2024

Michael

Remote location, very quiet ad private. Nice overall.

Leisure Partner

2/10

Poor

25 Oct 2023

Alexander

Terrible hotel.

8/10

Excellent

15 Oct 2023

liz

we stayed 2 nights, little hard to get to we had to walk a long way down the hill from road , recommend using bus not taxi. once there its fabulous. great food places, staff are lovely and arranged a shuttle when we left to bus stop. room was clean and lovely views. a little gem , busy at weekends

Leisure Family