Illume Taipei

10/10

Exceptional

12 Mar 2026

Nicole

Nice staffs

10/10

Exceptional

04 Mar 2026

Pingyao

房間很大、寬敞、明亮，燈很多，附近有百貨公司、地下街美食，以及走路就到的便利商店。交通方便，門口或馬路對面都有公車及捷運。太方便了。下次還會再繼續訂這家。

8/10

Excellent

01 Mar 2026

Stacy

Yes.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Matt

Buffet and staff

10/10

Exceptional

15 Feb 2026

Chung-Chih

No noise. Great location.

10/10

Exceptional

13 Feb 2026

Florence

Clean room, good service, excellent location. Next to IKEA, department store, 3 minutes walk to subway station

Self

10/10

Exceptional

12 Feb 2026

Sandra

The room was clean with comfortable beds and the staff were exceptional. We liked the multiple filtered water dispensers available on every floor along with the awesome gym.The location was conveniently close to a MRT transfer station and having a convenient store in the lobby was great.The breakfast buffet was delicious for a reasonable fee in a very relaxing atmosphere. They also serve lunch and dinner as well.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Britton

Staff was friendly and helpful

Business

8/10

Excellent

26 Jan 2026

Geoffrey

Average hotel, staff very friendly and helpful

Leisure Partner

6/10

Pleasant

24 Jan 2026

Chia Chi

Customer service was great especially the front door person who met us as our uber approached. He went above and beyond to assist us.

Room was large and decently updated. However, it had an odd smell - like musty or something. The balcony door was also very dusty and dirty. But rest of the room was clean.

I think they need to work on exterior building, lobby, hallways, and some of the amenities, etc to be able to fully satisfy international/western guests (I’m Taiwanese living in the US saying this).

Despite the great service and price, I don’t think we will stay here again due older building and above mentioned issues.

10/10

Exceptional

16 Jan 2026

Ho Yee

Rooms were clean and very spacious, especially the bathroom!! Shower water pressure was great! Staff were friendly. Special shout out to Venus at the front desk. She was very attentive and helpful when I hurt myself and needed ice. Wonderful stay overall.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Trent

Simply great!

6/10

Pleasant

12 Jan 2026

Edward

Buffet however, waitress close coffee machine just 10:01 without any notice. Tried to tell them but the answer was pretty rude and turned it on unwillingly,
Restaurant reception guys were rude as well, the room charge didn't include breakfast thus we questioned at the entrance but the two guys \'s answer was \"1,100 if you are not staying here...., if you are, 550.00 ....\". We would like to suggest they should need some more training and etc.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Jason

Courteous staff, clean rooms.

Leisure Family

10/10

Exceptional

02 Jan 2026

Jia Jun

very clean and spacious

4/10

Poor

01 Jan 2026

Feng

The staff could be friendlier, and the amenities do not fully justify the price. The airport shuttle service is no longer available.

Family

8/10

Excellent

30 Dec 2025

Cynthia

Room was clean and service was good. Premise is new and of great size - even felt ok during an earthquake

Only thing was shower… the water temperature was not controllable. It’s either hot and high pressure or warm/tolerable with low pressure

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Kevin

The room was a little dark due to the size of the window. The bed was amazing and probably best one I have ever slept on. Another plus was the location to all the attractions and especially night makets.

10/10

Exceptional

26 Dec 2025

Junko Tracy

Clean rooms, attentive staff, and super helpful concierge.

Business_and_leisure Family

10/10

Exceptional

25 Dec 2025

KAI WAN

Highly recommended to my friends, room is clean & spacious.

Leisure Family

10/10

Exceptional

23 Dec 2025

Pen Jey

Very good location and big room.

8/10

Excellent

18 Dec 2025

Stanley

Good, clean and friendly staff member!!

10/10

Exceptional

17 Dec 2025

Jason

Great services and clean hotel!

10/10

Exceptional

17 Dec 2025

charles

It’s ok

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Calvin

Room is very neat and clean, staffs are super helpful to resolve the room temperature issue and very courteous, our family enjoyed the stay

Leisure Family

8/10

Excellent

11 Dec 2025

Harry

Location was near an MRT station, with some food options nearby. 7-Eleven store within the hotel made small purchase super convenient. BUT... avoid rooms near the nightclub at 15F. We could hear its booming music within our room. Fortunately for us, the hotel was able to accommodate our request to change to a room further away. Otherwise the stay was enjoyable.

Leisure Family_with_children

2/10

Poor

10 Dec 2025

Jianjie

Not recommended. There's a bar on the 16th floor that makes noise for six hours straight, like a concert. It's impossible to sleep. I complained to the lobby manager, but they said the bar is independently operated and has nothing to do with the hotel, so the hotel can't do anything about it. The hotel called the police, but it didn't help. The noise didn't stop until 3 AM. All sorts of people are going up and down the hotel elevators to get to the bar; it makes me feel unsafe. Can this even be considered a 4-star hotel? And it's not cheap either. Not worth it.

Family_with_children

8/10

Excellent

09 Dec 2025

Shisong

Everything was very nice except waiting for check in. The receptionist was always busy with other things rather than paying attention to us

Business_and_leisure

8/10

Excellent

08 Dec 2025

Stanley

Good

Leisure Family

8/10

Excellent

07 Dec 2025

Yingqian

The bathtub is a bit small

8/10

Excellent

04 Dec 2025

Brandon

Everything is great. Except the shower water is either too hot or too cold.

4/10

Poor

02 Dec 2025

JEFFREY

Front desk was very short in communication with us when we requested items. The lobby's fragrance was too strong it gave my partner a headache.

10/10

Exceptional

01 Dec 2025

Doret

Clean, large rooms. Easy access to public transport

Leisure Friends

6/10

Pleasant

30 Nov 2025

Jonathan

The breakfast can be better with more variation.

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Koji

Clean and close to my office.

Business Self

6/10

Pleasant

20 Nov 2025

ray

No more

Leisure

10/10

Exceptional

20 Nov 2025

Chang

Great room, facility overall has some signs of aging but the staff seemed to have done a great job with the upkeep. Friendly staff interaction has been consistent and pleasant. Great location with subway stations nearby.

Leisure Partner

6/10

Pleasant

19 Nov 2025

Miranda

Everything was ok, not stands out.

10/10

Exceptional

18 Nov 2025

Koji

Space was gorgeous!

Business Self

10/10

Exceptional

16 Nov 2025

Britton

I have been staying at this hotel for years. The staff is always friendly and helpful. Location is great.

Business

4/10

Poor

16 Nov 2025

Jose Pablo Gutierrez

Old furniture and a terrible smell in the toilet, but terrible

8/10

Excellent

14 Nov 2025

En-Tien

The hotel building is beautiful in a round shape. The lobby is grand and elegant. It's located in an upscale area with good dining and shopping choices nearby. Metro is about a 10-minute walk away. Our room with a king-size bed is spacious. The only minor complaint is that no matter how carefully you pull the shower curtain, the water from the shower leaks to the floor and soaked the floor towel.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Windy

The room was cold! When we called the front desk, they told us the whole hotel was set at one temperature and we are not able to customize it to our liking. It was set at 20.5 Celsius,, so our choices were to turn off the AC or freeze to death.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Paul

Nice hotel in the downtown area. Good value.

8/10

Excellent

09 Nov 2025

Samson

Staff was friendly, the glass desk and chairs in the room were a bit strange - would have preferred a sofa, location is great and the price is quite affordable given the room size and amenities

Leisure Family

10/10

Exceptional

02 Nov 2025

Ko Hsin

We stayed five nights here in the family room. It was a comfortable stay. Clean and newly updated room. House keeping did a good job with daily cleaning (we have messy kids).

Leisure Family_with_children

8/10

Excellent

02 Nov 2025

En Sheng

So so. A group tourist hotel

8/10

Excellent

01 Nov 2025

Wei

Great location!

8/10

Excellent

30 Oct 2025

Gordon

Good location

10/10

Exceptional

29 Oct 2025

Gregory

Always happy to return here. Great fitness gym. Immaculate.

10/10

Exceptional

28 Oct 2025

Ming Daw

Room is spacious and clean.

Leisure Family

10/10

Exceptional

26 Oct 2025

Mau-Nan

N/A

8/10

Excellent

24 Oct 2025

John

Rooms floor need to be maintained

10/10

Exceptional

23 Oct 2025

Hai Qin

Facilities include a swimming pool, steam room, sauna, and luggage storage.

Leisure Self

10/10

Exceptional

23 Oct 2025

Michael

The gym attached to the hotel is great, and the 24 hour 7-11 in the lobby is fabulous. Reasonable walk to MRT stations.

Leisure Self

6/10

Pleasant

20 Oct 2025

ying

整體來說還不錯，位置方便但稍舊了一些。

Business_and_leisure Self

10/10

Exceptional

19 Oct 2025

Joshua Alexander

It was one of the best hotels I’ve been to in a while. The staff was amazing during the check-in process and recommending certain places in the area for food.They were very accommodating for adding another night. It’s so convenient to get on to the subway system because you’re literally at the center of it. All this will be my future hotel for years to come.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Kepri

The staff is always beyond nice and friendly. The place is always clean. If the beds were a little less hard it would be heavenly. But otherwise a fantastic place to stay near lots of things!

Leisure Family

10/10

Exceptional

10 Oct 2025

Mau-Nan

N/A

Leisure Family

6/10

Pleasant

29 Sep 2025

Daisy

Attentive staff but tired interior and facilities.

The hotel is outdated and tired. It’s in a very good location and the staff are very attentive. However, the facilities definitely need upgrading. For example, many sockets are loose and broken. The hairdryer is still of old fashioned on the wall type. It’s very tricky to style and dry the hair at the same time.
The room is full of bad drain blocked smell so I have to buy air fresher to disguise the bad smell. All staff are very helpful and polite. For the price, I don’t expect it to be a 5 star facility. There are plenty of newer and sleeker choices in the market in Taipei.

Business

6/10

Pleasant

28 Sep 2025

Sandra

The location is fine. The hotel is nice, the room I had was fine and soundproofed which is a deal-breaker for me as I'm highly sensitive to noise. The staff was nice, but as usual in China, Taiwan, they barely speak english so that was a bit of an issue sometimes.
The only real down I see is the smell in the hallway that was not the best and the freezing A/C making it hard not to catch a cold with the outside temperature difference.

Self

8/10

Excellent

26 Sep 2025

Simin

Great room view directly opposite the Taipei Arena. Short walking distance to the Taipei Arena for catching a concert. The pillow is too soft, would be better if hotel can provide 2 pillows for each bed or firmer pillows for better comfort. Check in & check out were done by self service kiosks. Although this was convenient & we did not meet with any issues, it would be great if there were some greetings from the staff as it felt like no customer service was given throughout the stay.

Leisure Family

8/10

Excellent

25 Sep 2025

Li

Clean room and spacious. Staff are friendly and helpful. Corridors, carpets, lifts are old . Bathroom is abit old in hardware and the shower is in the bath tab but the height of the bath tab is quite high, not easy to step in and out. Location wise- close to MRT. Many restaurants around the hotel. And the gym facility provided is excellent.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Danny

Will definitely stay in illume again.

Staffs are professional and friendly, room is clean, location is convenient, highly recommand.

Self

10/10

Exceptional

03 Sep 2025

David

Close to key bus and MRT rail transportation, Illume was in a great central spot from which to travel all over Taipei. The Hotel itself has unique architectural features in terms of the shape of the hotel, built around a large buffet restaurant, many curves, and welcoming hallways. The room was clean, spacious and comfortable. The staff was very friendly and helpful.

Leisure Self

8/10

Excellent

03 Sep 2025

Joseph

Property was 5-star

Business Partner

8/10

Excellent

02 Sep 2025

Colin

I didnt like the power outlet. My portable charger keeps falling off due to weight but the slot is not tight to hold.

Need more outlets

Business Self

10/10

Exceptional

28 Aug 2025

Joseph

N/A

6/10

Pleasant

21 Aug 2025

Yat Cheuk Richard

Except the room is dated, everything else is great

8/10

Excellent

17 Aug 2025

SHIBATA

I enjoyed staying at this hotel and surroundings.

Business Self

6/10

Pleasant

03 Aug 2025

Imei

Not worth the price I have paid.
Almost USD 700 without breakfast is ridiculous expensive

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Maria

Great place to stay

Great comfy super location. Nice clean and refreshing pool

Partner

8/10

Excellent

02 Aug 2025

XUEHUA

Good location. Convenient transport

Leisure Self

8/10

Excellent

31 Jul 2025

Adam

Next to mall lots of food options before 9pm

Leisure Self

6/10

Pleasant

31 Jul 2025

Jie

The food is just okay and the room is fine

Leisure Family

10/10

Exceptional

25 Jul 2025

Jennifer

Central location and great hotel staff

Excellent location and we enjoyed our stay. The hotel staff are all accommodating and helpful esp Kevin at the concierge. I highly recommend this hotel and will stay again on our next family trip to Taiwan

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Xing Ying Magdalene

room was spacious & main reason i chose illume was because it is near taipei arena

Leisure Friends

10/10

Exceptional

29 Jun 2025

Josephus

Very friendly and accommodating. They processed my check in early they processed my checkout quickly at 6am. Nice location and well kept. The building is showing some age but the rooms are not. Elevators are quick fitness center and pool were very clean.

Business

8/10

Excellent

26 Jun 2025

Hsuan-shan

S

Business_and_leisure Family

10/10

Exceptional

24 Jun 2025

Hee Jun

Great location. Friendly staffs and well managed facilities.

Business Self

8/10

Excellent

20 Jun 2025

KimHanh

Convenience location. Food court and shops are nearby. Cleaning service was not great . Front desk service is excellent .

Leisure

8/10

Excellent

20 Jun 2025

Longtao

Very spacious room, suitable for family travel. The hotel is a little bit of old. The smell is not that fresh.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Jung yuan

I will stay there again on my next Taipei visit.

Self

10/10

Exceptional

16 Jun 2025

Gary

Pleasant stay with modern clean facilities. The staff was professional and had attention to detail.

Leisure Self

10/10

Exceptional

15 Jun 2025

Sandy

We got a family room with one king bed and 2 twin beds. The room was comfortable and large enough for our needs. Everything was clean and there are carafes in the room for you to get filtered water from the hallway. Location is very close to subway stations. There is a 7-11 in the hotel and a mall right next door. Would definitely recommend this place!

Leisure Family

10/10

Exceptional

13 Jun 2025

Tze Chung

Stay was excellent. Front desk staffs were very helpful and responsive. Hotel locates in a nice and safety area, close to two subway stations (both within 5 mins walk) and bus stops. Lots of restaurants around including both luxurious and economical. Opposite to Taipei Arena.

Partner

8/10

Excellent

11 Jun 2025

Jackie

Actually think it was very good (but not quite excellent) The location is brilliant as walking distance to MRT, Breeze & some great cafes (Melon & Louisa). Staff were very nice & we loved the pool!

Leisure

10/10

Exceptional

10 Jun 2025

Bo-Shiang

Very new decoration room. Quiet as well. Great price!

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Ka Lam

It’s clean and very nice. But you have to bring your own toothpaste.
Near shopping mall!
With the famous sandwiches store nearby!

6/10

Pleasant

21 May 2025

Wai hing

Carpet dirty

Leisure

10/10

Exceptional

11 May 2025

Ted

it's in the city center, good area

Business Self

10/10

Exceptional

11 May 2025

Ted

it's in the city center, very conveinent to shop and dine! and close to the metro

Business Self

8/10

Excellent

07 May 2025

Anne

Services and amenities were wonderful. the only suggestion is to make sure the carpets are cleaned regularly. There are spots & stains throughout the exterior hallway and inside the room. Otherwise, it's extra convenient

Leisure Family

10/10

Exceptional

05 May 2025

Joseph

Clean rooms and very nice staff. Hotel is close to subway and next to a mall.

Leisure Partner

10/10

Exceptional

05 May 2025

Dylan

Near to Taipei Arena Metro Station, Ground floor has a 7-Eleven, very convenient. Rooms were neat and tidy, staff were nice.

Leisure Family

4/10

Poor

05 May 2025

Maher

Not very clean

6/10

Pleasant

24 Apr 2025

Janfred

It was a convenient hotel

Leisure Partner

10/10

Exceptional

24 Apr 2025

Farazeh

Great hotel and modern rooms! Only drawback was not having a smart tv but loved everything else.

Leisure Partner

8/10

Excellent

19 Apr 2025

Kerry

Drinking water is inconvenient to get it

Business_and_leisure Self

6/10

Pleasant

18 Apr 2025

Joe

The room is spacious and the location is very convenient. Two of the hotel staffs, one in the front desk and one at entrance, are very rude and unfriendly, by far the worse I have seen in the 5 different hotels I had stayed in Taiwan in this trip.

Leisure Family