Name: Santos Hotel
Address: No. 49, Sec 3, Cheng De Rd., Taipei, Taiwan, R.O.C, 49, Taipei, 103, TW

8/10

Excellent

10 Jul 2026

Ariundari

Not bad

8/10

Excellent

24 May 2026

JILL

If they can put another soap cleanser in the washing sink area would be better, as they lock the soap cleanser on the shower area that’s non-moveable at all.

Family

6/10

Pleasant

12 May 2026

kuo kong

Breakfast is over price for average traveler. 500 per person of breakfast and 900 for dinner is over price and no discount for hotel customer

Partner

10/10

Exceptional

12 Apr 2026

JOHNSON

O

10/10

Exceptional

22 Mar 2026

TING HIN

Room is spacious, handy location, friendly staff

Self

10/10

Exceptional

13 Mar 2026

Tiancher

Excellent

4/10

Poor

24 Feb 2026

Kenny

Water pressure is too low to take showers

8/10

Excellent

20 Feb 2026

SHINGO

Near to the MRT station. Clean and spacious room. Helpful staff

Family

8/10

Excellent

11 Jan 2026

Choi Wah

Staffs are nice and the place is clean but a bit old and the towel has stain. Overall was great and it’s close to MTR!

Leisure Family

10/10

Exceptional

27 Dec 2025

James Earl

Beautiful room. Lots of space.

Business_and_leisure Self

6/10

Pleasant

01 Dec 2025

Shehryar

Check-in had to wait till 3 PM to get in line. Usually, at least a check-in can happen even if room becomes available at check-in time later.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Khee Seng

While the place is slightly dated, the room is clean and comfortable. Recommended.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Jocelyn

Decent hotel that is on the older side with very stiff beds, really friendly staff

10/10

Exceptional

14 Oct 2025

James Earl

I stay here most times I come to Taipei. It is a nice hotel, convenient, room is alway clean and ready for my check in and staff is very nice.

Leisure Self

10/10

Exceptional

07 Oct 2025

James

I stay quite frequently at this hotel and I am happy every time. Staff is very polite and efficient. Rooms are always ready and very clean and quiet. Good location to get around and many eating places.

Leisure Self

10/10

Exceptional

21 Aug 2025

On KI angel

Was good in executive room. But the hair dryer wasn’t prepared, and when I asked, they tried to say they have it n guide me to find it. Since I’ve been staying this hotel quite often (3 months once) I told them was not there, 2 times, then they said they will deliver but they didn’t so I called again. I think it’s ok to miss out sometimes but when called, should send right away, as customer already lost patient when the hair is wet and couldn’t find the dryer.
The good thing of staying often compare with many other hotels in town is bcoz this hotel has individual air-con, can switch off and can adjust. Sound proof, and room has window. The bed n mattress is good. Location is good. Often has some hotel which pic of room looks nice but the building itself looks very unsafe, don’t have sound proof at all and super cold n dry in the room due to centralized conditioning. Value to the money. Just this time wasn’t pleasant.

Leisure Self

8/10

Excellent

19 May 2025

Thomas

traditional hotel. had to step up/down getting in/out of bathtub. 5-minute walk to subway station.

Partner

8/10

Excellent

26 Mar 2025

Hau Mae

Hotel was outdated and had a weird odor. Staff was great.

8/10

Excellent

02 Jan 2025

Verified traveler

Loved that the hotel is very convenient as it was very close to the MRT. Even had convenience stores, massage places and souvenir shops around it.
Just a little downside is the hotel is not new.
But this wont hamper a decision to stay again in future visits. Am for convenience 😊

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Jocelyn

We got the executive room and we had a pleasant stay during our 5 day trip with my friend.

Leisure Friends

8/10

Excellent

19 Nov 2024

Debbie

Everything is pretty good except the shower head. The shower head need to change to be able adjust the angle so that make shower easier

8/10

Excellent

16 Nov 2024

Howard

Comfortable

I liked the fact it was close to an MRT, was quiet even on a main road, had lots of space, working fridge and Japanese style toilet and USB outlets by the bed. It was clean and staff were helpful. It probably could do with a refresh but otherwise comfortable. I did wish it was closer to Ximen.

Friends_and_family Friends

6/10

Pleasant

09 Oct 2024

Alexander De Vilbiss

This hotel was clean and the staff were very friendly but the rooms were very dated and showing signs of wear. The amenities were also not as robust as expected.

Business

10/10

Exceptional

27 Sep 2024

Alexander

This is my third time staying at the Santos Hotel, and every stay has been excellent.

Leisure

10/10

Exceptional

03 Sep 2024

Justin

Very high end hotel, great value for the price. Felt like we were staying at Sands resort or Ritz.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Ihssan

Santos Hotel made my trip better

Thank you so much for the amazing experience. This was my first solo trip and thanks to Santos Hotel I got to enjoy every single day here!! Everything was clean and spacious. The service here is amazing!! Thank you so much!

Self

10/10

Exceptional

29 Jul 2024

Wen Chun

Great price, great service and great location

It is a hotel with history! The staffs are very friendly and professional. It’s location is very convenient, it is near by MingChuanXi Road MRT station, very easy to get to any place of great Taipei metro area.

Self

10/10

Exceptional

28 Jul 2024

Alexander

This is my second stay at the Santos Hotel. I previously stayed last November for 28 nights, and this time for three nights. The hotel has nice rooms, great staff, and excellent location to the MRT and buses, and is in a very walkable location. I will be staying for my third visit in September. I highly recommend this hotel.

Leisure Self

8/10

Excellent

21 Jul 2024

Emmy

The beds are too hard. It’s not impossible to sleep in them, but softer beds would be nice.

Leisure Family

8/10

Excellent

19 Jun 2024

Secilil

Convenient and affordable

8/10

Excellent

09 Apr 2024

Frank Kuan Shin

Great value

The bed aren't comfortable enough, everything else is great value

Friends_and_family Family

4/10

Poor

23 Mar 2024

Poh Sim

No Parking. Customer service very ego. Keep chasing guests to leave whether it is breakfast time or check out time.
Old furniture and room smell dusty old.

Leisure Partner

6/10

Pleasant

14 Mar 2024

ThanhMai

the room and hallway carpet's big smells also I found a rocker !

10/10

Exceptional

04 Mar 2024

Debbie

The staff are very friendly and knowledgeable. Over all staying for over 2 weeks have great experience.Definitely come back again next time when visit Taiwan.

8/10

Excellent

27 Feb 2024

Debbie

Over all is very nice. I booked 2 weeks of staying. I’m happy the room was pretty good size water was stay strong and nice hot. Since we stayed for 2 weeks not just couple night if they would have provided a microwave in the room I would be very very happy. It’s kind of inconvenient without a microwave since I live in US and heavily used it. Otherwise I like the hotel and consider returning back here next year when I’m visiting Taiwan again.

8/10

Excellent

31 Jan 2024

Kai

Handy location

Leisure Family

8/10

Excellent

28 Jan 2024

Anurag

Good

8/10

Excellent

08 Jan 2024

Chun Wee

Place is abit old but furniture still in good condition, only thing is the air-conditioning is not remote control, 2nd day then found the control knob, which is not at normal eye level to spot it, and after adjusting it, feel no difference in the room temperature.

Leisure Family

2/10

Poor

04 Jan 2024

Matthew

We booked Santos Hotel
Nov 1 to Nov 3 2023
There was a fire, with smoke, late at night. The whole building was evacuated, with guests standing outside waiting for hours, some in pajama. The hotel had to ask every guest to cancel their stay and leave. Since then, we've been waiting for our refund. I contacted Hotels.com as well, and they told me it would take 1 week to process and that was 2 months ago and no refund yet.
Hotels.com could care less that a room they sold caught on fire and they did nothing proactively to take care of the customers. i had to find another hotel that night myself, paid for it, and didn't ask hotels.com to reimburse me for incidentals. I just want my refund for the room in the hotel that caught on fire and we didn't stay in.

Partner

8/10

Excellent

02 Jan 2024

ANDY

We stayed at the Santos Hotel for about 12days and it has been an overall decent experience! There is a lot to like and things to take note of:

Location - 8/10:
Very convenient! Minquan W Rd Station(metro) is a 6min walk from the hotel which can take you easily to key places for your visit. there are many bus options nearby as well as a few 7-11’s around. Taxis can be found outside the station too.

Staff/ Customer Service - 8/10:
Staff was helpful and responsive to issues. One of our lamps went out and they came to fix it quickly. Housekeeping also very helpful and quick in cleaning. They are willing to provide you with change of towels and trash bags if you do not end up room cleaning for the day.

Amenities - 7/10:
Not the worst; everything was functional but wallpaper and the bedding seemed outdated. The first day there was a musty smell but it went away after we ran the AC. AC is climate controlled and if it’s too hot you can open the window, otherwise when the AC is useable it’s very cold. Perfect for sleeping! The pillows on the bed are deceivingly thin. They are puffy at first but once you put your head on them they deflate and don’t provide enough support. Would recommend using the extra blankets in the closet to prop it up.

Overall Score - 8/10:
Overall, good experience. The location is great, staff was decent, and having a convenience store downstairs is always a plus. There were some minor issues with amenities but nothing that ruined the trip.

Leisure Family

8/10

Excellent

30 Nov 2023

Shu Wen Ann

The hotel is old but clean. MRT is nearby, less than 10 mins walk. The area is close to department stores and shopping areas.

Leisure Self

10/10

Exceptional

08 Nov 2023

Ek Huat

Good enough

Leisure Partner

10/10

Exceptional

06 Nov 2023

Yuk Ling

Thank you for the housekeeping and greeting me! Also tidy up well👍👍

Leisure Self

2/10

Poor

04 Nov 2023

Verified traveler

管理不善，设备陈旧，附近饮食不便

Partner

6/10

Pleasant

01 Nov 2023

Ka Chun

Too old without prompt renovation

Leisure Friends

2/10

Poor

31 Oct 2023

thanh

Not worth your money.

Moldy air, smell really bad from carpet which never been changed for decades.
Moved to different room after first night,
still moldy air, stinking smell from carpet.

Friends_and_family Family

4/10

Poor

23 Oct 2023

mark

卫生不好，设施陈旧。

6/10

Pleasant

23 Sep 2023

Judy

Need more of staff for bags service

8/10

Excellent

21 Aug 2023

Roger

I stay here often.

2/10

Poor

09 Jul 2023

Jack

Tried to check in at 4pm but was told to was in the lobby for almost 20min because the customers checked out late. If you want customers to check in late, please do inform the customers as head of time; don’t let them tiredly wait in the lobby.

I also requested a technical service as our toilet was jammed,m. I waited for 2 hours, and no one showed up. What a great service.

Leisure Partner

8/10

Excellent

30 Jun 2023

Jian Haw

Seems the area is for business.

10/10

Exceptional

24 Jun 2023

Veronica K

The hotel staff were receptive to my needs and were always so helpful!!

Leisure Family

8/10

Excellent

11 Jun 2023

Mark

No laundry facility. The nearest one is 15 minutes walking away.

Business_and_leisure Self

10/10

Exceptional

04 Jun 2023

Chee Vui

The hotel is clean and near the MRT station. 7 eleven is just next door.

Leisure Family_with_children

6/10

Pleasant

08 May 2023

C James

The transportation is excellent to take R line ( red) because most attractions are along Red line . However the building is old need updated in bathroom

Leisure Family

2/10

Poor

17 Apr 2023

James

totally not as expected, cleaning room every other day, moldy smell at room, no rest area at lobby...

Leisure Self

10/10

Exceptional

14 Apr 2023

Roger

I love the place. Stayed here for five days.

Business_and_leisure Self

8/10

Excellent

26 Mar 2023

Roger

I have occasionally stayed at Santos over the past ten years. I appreciate their steadiness even through the Pandemic. All things considered, they are steady and reliable. I wish the best for them

Business Self

10/10

Exceptional

14 Mar 2023

Seranee

likes
- Location. I prefer local neighborhood than shopping area or tourist area, so this one is perfect! It's near metro station and many restaurant or food place there.
- Room. It's cleanliness and comfortably to stay.
- Safety. You need to tap your keycard when use the elavator.

Dislike
- some functions in the room is not working. In my room, the auto washlet seems not working but it's okay for me, so I didn't notice the staff.

Leisure Self

6/10

Pleasant

05 Mar 2023

Ginny

I like the size of room, 269 square feet. I do not like the room was cleaned every other day. The room should be cleaned everyday.

Business Self

4/10

Poor

01 Mar 2023

Chensheng

Too old

8/10

Excellent

25 Feb 2023

Tan

Near Train, and food street.

Leisure Family

10/10

Exceptional

13 Feb 2023

Kuang-Hung

Close to the MRT. Super Convenient...

Business Self

8/10

Excellent

25 Jan 2023

Paul

good location for me inTaipei
room a little cold with low Temp outside , but they found A heater for me in the end

10/10

Exceptional

14 Jan 2023

Mitsuyo

Every thing good

Leisure Family

10/10

Exceptional

04 Jan 2023

Elaine

Stayed for 4 nights. Reasonably priced hotel with reasonably spacious room that comes with bathtub and toilet with biget. It is near the mrt. There is also a direct bus that we took from the airport that stopped just opposite the hotel which saved us quite a sum on the transport had we took taxi! Only downside was it did not have heater when we stayed during the cold weather period. Overall, a good hotel for its location and cleanliness. Nice hotel staff around. We would like to thank the service of the front desk staff, concerige and staff who had our room cleaned during our stay. We may return some day again as we had enjoyed our stay.

Leisure Partner

2/10

Poor

04 Jan 2023

Verified traveler

Avoid this hotel if possible

The rooms are old, not well-maintained and not cleaned properly. Will not recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

01 Jan 2023

Mei Lei Amelia

Friendly staffs
Well upkeep environment
Spacious & bright room
Comfortable beds
Coffee machine & coffee capsules provided is a plus

Leisure Family

10/10

Exceptional

16 Jul 2020

Verified traveler

Great and clean hotel

It was very clean. Extremely great for the price paid. But the curtains didn’t close well. So I woke up early at the sunrise.

Partner

2/10

Poor

18 Mar 2020

Traveler

Wifi service poor/unstable, avoid if you need connection

6/10

Pleasant

09 Feb 2020

Verified traveler

The bed mattress was lumpy. All three of us found all three beds were not comfortable. The picture showed you there are two pillows on the bed....we only had one pillow for each bed. Not impressed.
The fitness centre was sad. There were two sets of dumbells....the heavier set was 3kg...yes 3 kg. The machines were worst than home equipment. They were not wiped clean by their staff. Dried sweat beads were all over the machines....i guess one person did use them. It seems the hotel neglected the condition of the gym. The TV facing the wrong direction and it only displays a picture of a hallway of the hotel.
Back to the room, the bathtub is raised. I am 5-9 and i feel like i have to duck. My son is 6-3 and he hit the ceiling on his first shower. The bathtub is not built for tall people.
I did not find many interesting amenities around the hotel. There were a few tea leaf shops, a couple of 711, several pawn shops, one bakery and a couple of local japanese restaurants.
The one plus was the housekeeper kept our room very clean each day.
Conclusion, i think this hotel had seen better days. It is time for an upgrade before i would return.

Leisure Family

6/10

Pleasant

06 Jan 2020

Marian

staff lovely, and bedroom was great - big and comfy and clean and well appointed. But there was a problem with the hot water supply which was irritating - the staff were onto it immediately and it was fixed within 30 minutes-but really this should not be a problem in a hotel paying at this rate - I got impression it was not unusual and had happened before. Also issue with the plug and bath draining up through overflow and flooding the bathroom - am glad I was only there 2 nights TBH. Everything else was great, but the plumbing has to function - that's basic - so it was a little disappointing even though it got fixed quickly.

Self

10/10

Exceptional

22 Dec 2019

Von

clean and the staff was very attentive and helpful. I needed help with booking a taxi for the wee hours. The staff handled it for me and made recommendation that both costed me less and got me to the airport timely.

Friends_and_family Family

8/10

Excellent

21 Dec 2019

VELMA

Near MRt, only few stops to Xmending & Shilin. Eateries around hotel. Opposite Santos, beef steamboat👍👍👍.

Leisure

8/10

Excellent

17 Dec 2019

Verified traveler

I like the hotel location; it is convenient to connect the public transportation.

I dislike the price and; the hotel should give me a discount since I stayed more than a week.

Business_and_leisure Self

6/10

Pleasant

16 Dec 2019

LEUNG

1. The sound insulation for the room was poor. Basically, I could clearly hear thd conversation of the tentants in the adjacent room.
2. Lack of 220V power supply

Leisure Family

2/10

Poor

23 Nov 2019

Jesse

Great staff, unfortunately the hotel has already seen it’s prime and now is heading towards the end of its commercial life. It was just bad overall, I feel sorry for the staff who work there, a group of dedicated people.

Business Self

6/10

Pleasant

17 Nov 2019

Verified traveler

Hotel is very old and the design is not so user-friendly

Business Self

8/10

Excellent

24 Jul 2026

Takayuki

日本語ができるスタッフがいて、不都合がなかった

8/10

Excellent

15 Jul 2026

TOMOKO

清潔です。周辺(徒歩圏内)寧夏夜一もあり、お買物スポットも多数あります。
スタッフの方に近所のコインランドリーの案内(マップ)もしていただけて助かりました。
欠航便の際に延泊の手続きもできたので良かったです。
夕食のビュッフェも美味しかったです。

Self

10/10

Exceptional

11 Jul 2026

TOMOKO

日本語スタッフ在中でやさしく対応していただきました。
台風の影響で外出できない日が1日ありましたが、タオル交換やドリンク補充・掃除も行ってくれました。ありがとうございます。
エアコンも温度調節が入り口ドアの上部にあるので問題なかったです。
電車(MRT)も近くに２線(赤・黄)があるので外出もしやすく、電車の乗り降りも分かり易い(一駅区間も徒歩5分ほど)。
環状線よりはるかに使いやすいと思われます。

雨の日も建物沿いに屋根があるのでほとんど濡れずに移動も可能だし、台北駅から雙連駅までは地下街が繋がっているのでキッチリ楽しめる。(雙連🔴駅は最寄り駅から一駅です)

寧夏夜市・雙連朝市歩いていける距離でした。
士林夜市も2駅(MRT🔴)

初めての海外旅行&ひとり旅でしたが問題なく散策でき、日本にいるより動きやすいかもとさえ思えました。
また次回もサントスホテルを利用したいと思います。

Self

6/10

Pleasant

10 Jul 2026

gendai

双連朝市にも寧夏夜市にも近い。
MRT淡水線民権西路駅からも便利なホテルかと思います。

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

paul

服務佳

Self

6/10

Pleasant

28 Jun 2026

SHU WAI

三德大飯店確切整座翻新，才可有新客源，洗手盆水力勁猛，浴缸頂上，樓上漏污水，
浴室花灑無水喉膠圈，花灑頭標水，牆壁發霉。

Friends

10/10

Exceptional

20 Jun 2026

YORITAKA

立地もよく移動に便利です。部屋も綺麗でまた泊まりたいです

Family

4/10

Poor

18 Jun 2026

Ichiro

へやのmake up時間が遅い。フロントにお願いして出かけてきてもまだできていない。何とかしてほしい。

Partner

6/10

Pleasant

15 Jun 2026

FUMIKO

正直今回はダメでした

Self

2/10

Poor

14 Jun 2026

Chia sui

房間：很舊，維護得不好。房間裡面到處都是灰塵，而且是很厚的！令人鼻子難受！

浴室：
昨晚沒有淋浴，只能在浴缸裡洗洗腳！無法淋浴，因為淋浴間地板磁磚有破損、還有翻起來會割傷的碎片，仔細看過後，根本不敢光腳進去那個空間！令人無法接受的還有淋浴間竟然沒有燈，竟然要靠洗手台還有浴缸上面的燈幫忙提供光源。真的很暗啊！

更不敢相信的還有，洗手台一打開水龍頭，流出來是黃色的水！嚇死人了！過幾秒才恢復透明的水！由此可知水質一定很糟。所以也不敢用自來水刷牙，改用礦泉水刷牙了！

4千多一晚的房間，竟然是最近住宿經驗最不想回憶的驚嚇！

Self

8/10

Excellent

06 Jun 2026

YASUNORI

日本語ができるスタッフの方がフロントにいるので、行きたい飲食店の予約を代わりにして頂き、大変助かりました。部屋は日本で同じぐらいの値段の部屋と比べると広く、トランクを広げたり折りたたみ傘を広げて乾かす広さもありました。お風呂場も同じように少し広いですが、古さのためか少し匂いがあります。ベッドのマットレスは固いです。疲れていたので眠れましたが、そうでないとなかなか眠りにつけないかも。ホテルの場所もべんりが良いので、またこのホテルに泊まりたいと思います。

Partner

10/10

Exceptional

05 Jun 2026

HIROYUKI

とても良かったです

8/10

Excellent

03 Jun 2026

SHUJI

台北駅からは少し離れてるけど、不便な立地というほどでもないです。
日本の感覚だと、値段の割に部屋が広く、特にお風呂がゆったりしてました。
部屋はギンギンに冷えてます。寝る前に調整するのをお忘れなく。
一度25度とかにして、再度ギンギンにしようと思っても時間かかります。
コンセントは少なめ。

Friends