Name: Best Western Plus Waterfront Hotel
Address: 277 Riverside Drive W, Windsor, N9A 5K4, CA

10/10

Exceptional

14 Jul 2026

Amanda

Very beautiful view! Def. Would book again

Self

10/10

Exceptional

14 Jul 2026

Dave

The room was very clean, the staff was great , would definitely stay there again

Partner

10/10

Exceptional

14 Jul 2026

Katarina

Our go to hotel when staying in the area, have never had any complaints. Room always clean, staff friendly and helpful, location is perfect for walking the river and downtown, rooms with riverfront view are incredible and worth the upgrade.

Partner

8/10

Excellent

13 Jul 2026

Mike

The location was excellent.

8/10

Excellent

12 Jul 2026

Brian

Location was excellent. In room safe was broken. In house restaurant a little pricey as was the parking. For the price we paid, the parking should be included.

Partner

8/10

Excellent

12 Jul 2026

Debbie

Beautiful riverside view!

Pet

8/10

Excellent

12 Jul 2026

Paul

Nice hotel. Courteous staff.

2/10

Poor

11 Jul 2026

Jacqueline

Pool was closed and was not disclosed at booking. Beds were very uncomfortable. We have stayed here many times, and this was by far the worst. Not a clean room, hair all over the shower and bathroom. Missing the bench at the end of the bed that should be there like all the others. Then to top it off you can only get off the elevator on your floor. Was trying to get ice and it's only available on even floors and we were on floor 9. I asked them what to do and their answer to as to \"use the stairs\". What if you are needing accessibility or can't do stairs. They said it was due to security, which doesn't make sense. We had family on another floor and couldn't go to each other's rooms as the keys won't let you. How it is a security issue if you can then go up the stairs without a key and get on any floor?!? Does not make sense. We travel a LOT and keys should get you into guest floors, not a specific floor. We will not be staying here again, and I would suggest the same for others

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Wendy

I like to stay at the Best Western when I visit Windsor. The location is great, lots of parking, nice restaurant and great view. The rooms are comfortable, not fancy and the bathroom dated, but clean and well maintained. The staff is friendly and helpful and the food is good in the restaurant. Having stayed in most of the main hotels downtown and along the waterfront, it is my preferred.

Partner

10/10

Exceptional

10 Jul 2026

Paul

The staff displayed excellent customer service! Didn't visit the bar, and the A/C worked very well!

Friends

8/10

Excellent

10 Jul 2026

Mickie

It was a nice place, great location

Friends

6/10

Pleasant

08 Jul 2026

Maria

The patio door was very dirty, and the television was not working

Self

10/10

Exceptional

08 Jul 2026

Bill

I have stayed here before, and the view from the upper floors with the panoramic views of the river are amazing!

Self

10/10

Exceptional

08 Jul 2026

Devinn

Great stay, great views! 10/10

Self

10/10

Exceptional

07 Jul 2026

Daliph

Everything was good

Family

2/10

Poor

07 Jul 2026

Seth

I was walked in on while changing by room staff. The bathroom sink was fully clogged and would not drain. A refund would be amazing

Partner

8/10

Excellent

07 Jul 2026

Katelyn

We had a really nice room on the 15 floor overlooking the river and city. Great location. Close to everything.

Partner

8/10

Excellent

06 Jul 2026

I Tang

Very good

Family_with_children

8/10

Excellent

06 Jul 2026

I Tang

Very Good

Family_with_children

4/10

Poor

06 Jul 2026

Laddie

The staff were friendly, but I found hair stuck to the bathroom mirror, the room and hallway gave an overall impression of uncleanliness

Friends

6/10

Pleasant

06 Jul 2026

Martin

The room was clean and very comfortable. The staff was very nice and welcoming. Great location to downtown and the Casino.

Partner

10/10

Exceptional

06 Jul 2026

Mary

Great location…wonderful clean room with beautiful views of the river. And such a nice young guy at reception. Yummy cookies when we registered. Parking seemed complicated but was a breeze …just steps from the hotel back entrance.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

David

Quiet clean parking across the street paid

Partner

8/10

Excellent

05 Jul 2026

Eileen

Followed signs for pool , couldn’t find it we were in other hotel n asked someone found out it was on 3rd floor,( wasn’t in best western) ? Unless I’m missing somthing

Partner

10/10

Exceptional

05 Jul 2026

Michele

Our room was incredible, staff was very nice and helpful…the pool and hot tub were not up and running and we were really looking forward to using those and we weren’t overly impressed with the next door hotel’s pool that they kindly were going to let us use, so we didn’t.
Views, location and price were great!! We’ll be back soon!!!

Partner

2/10

Poor

04 Jul 2026

Jimmy

I am very disappointed with my stay at Best Western Plus Waterfront Hotel in Windsor.

The room was poorly maintained. The refrigerator was broken and did not get cold even when set to the highest setting. The alarm clock did not work, one of the window blinds was broken, and the bathroom had no ventilation fan. The hallway also appeared poorly maintained, and I was surprised to see a mirror repaired with duct tape, which gave the hotel an unprofessional appearance.

The biggest disappointment was the parking. Guests are charged an additional $19 per day, but instead of secure on-site parking, you have to park across the street in a public parking garage. It did not feel safe, especially at night. The stairwell smelled strongly of urine, making the experience even worse. Charging extra for this type of parking is difficult to justify.

I reported these issues to the front desk, but the response was simply that they would inform the maintenance staff. No meaningful effort was made to address my concerns or offer any compensation, including waiving the parking fee.

Overall, this stay did not meet the standard I expect from a Best Western Plus hotel. I hope management takes these maintenance and customer service issues seriously so future guests have a better experience.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Danny Kin Bon

location is excellent. Staffs are very helpful and nice. They have fitness room and pool which is very nice.

Self

10/10

Exceptional

03 Jul 2026

Lisa

Good job

Self

10/10

Exceptional

03 Jul 2026

Erica

Nice and clean with an amazing view will definitely stay there again anytime we are in canada

Partner

8/10

Excellent

03 Jul 2026

Yvon

If all you want is a clean room to sleep in, then this hotel will do. If you are a picky person, however, then you may want to spend the extra $60 to go to a different hotel. For starters, parking was across the street in the parkade and it wasn't free. The hotel charged $20 plus tax a day, however, you do get in and out privileges. There is a walkway, but it goes to another hotel, not to the Best Western, so be aware of that. As I said, the room was clean, but it was small and the bathroom was really small and old looking and there were scratch marks all over the desk and dresser. I felt like I was in the 70s with the green wall paper in the bathroom and two people can't really occupy the bathroom at the same time. There was also a problem with a/c unit as the temperature was stuck on 26 degrees, with it being in the 30s outside. The maintenance man came up, spent 20 minutes fiddling around with it, and watching a YouTube video about it before determining that there was a problem. We were then given another room thankfully. We didn't really have of a view as we were on the lower floor. The hotel was quiet and the beds were fairly comfortable. There were a few questionable looking people in the elevator with us, so we did wonder whether some of the homeless people were being housed there. The walk to the casino was pleasant along the river. It took about 15 minutes to get there.

Partner

10/10

Exceptional

03 Jul 2026

William

Great A/C. Everything was great

Self

8/10

Excellent

02 Jul 2026

Louise

We had a small view of the river, beds were comfortable and very quiet. Disappointed pool was not available but had access to pool next door. Did not like having to pay for parking and not parked in the premises and no freezer in the fridge and no microwave. Walking distance to casino and great restaurants choices.

Friends

10/10

Exceptional

02 Jul 2026

Nancy

We were given a complimentary upgrade

Partner

10/10

Exceptional

02 Jul 2026

Kathy

Property was clean, staff were excellent. We travel with a young man with a wheelchair so the only barrier was the pool, the chairlift to get in was unavailable as the person who could operate it was unavailable. There's a barrier about a foot high around the whole pool with no staircase into it, just ladders so without my husband there I wouldn't have been able to get him in which is a big part of his holiday. The warm cookies offered after our swim were delicious!

Family

10/10

Exceptional

30 Jun 2026

JENNIFER

Nice hotel. Stayed many times before.

Family

10/10

Exceptional

30 Jun 2026

Dan

Great view of the Detroit River … good location for visiting Detroit … no complaints whatsoever.

Self

6/10

Pleasant

30 Jun 2026

Anna-Lisa

The room was clean but the staff do not go above and beyond to surpass expectations. They just meet expectations. Overall, fine stay. Amazing location.

Friends

10/10

Exceptional

30 Jun 2026

Laura

We arrived very early and asked if we could park at the property while we went for a bike ride, Cindy said our room was ready(we got an upgrade top floor river view). Great location for a nice walk along the river.

Partner

8/10

Excellent

30 Jun 2026

Connie

The view of the River from the 20th floor was great !!

8/10

Excellent

30 Jun 2026

Susanna

Very clean and great location if you’re seeing a concert

Partner

10/10

Exceptional

29 Jun 2026

Andrew

From checking in to checking out it was a fantastic short stay booking. Would definitely recommend to all you guys out there ,, Best Western is the best
Thanks to Edward on the Lobby at Windsor helpful friendly good guy 🇬🇧🇨🇦🇨🇦🇨🇦👏

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Juan

Good staff. The River Room Restaurant has a nice view with some good options and very kind staff.
Air conditioning in the rooms could use some modernizing, as the units are old and loud, and with all the light exposure that the river view rooms get, it takes a while to get them to a comfortable sleeping temperature

Family_with_children

8/10

Excellent

29 Jun 2026

Patrick

Stayed one night for concert at Caesaes. All was good, ,location worked well. Views down river were great.

Partner

10/10

Exceptional

28 Jun 2026

Yash

Osm

8/10

Excellent

28 Jun 2026

Roger

On arrival the staff were quick to get the line up of people checked. Described where to park and how much but not how to get back to the hotel. We ended up at the hotel next door and by continuing to go through different doors found the one that could take us to ours

Partner

4/10

Poor

28 Jun 2026

Matt

River view was obscured by foggy hazy windows. Couldn’t even see the the view we paid for.

Partner

10/10

Exceptional

28 Jun 2026

Eric

Great location

4/10

Poor

28 Jun 2026

Amelia

The building smelled musty and old. Our room was okay. Very hot and the air conditioning couldn’t keep up. The bed was pretty comfy. The shower was terrible (water spraying in every direction yet hardly any water pressure). The bathroom light bulb kept flickering on and off and we did call someone to come fix it but they came and it was working again so nothing was done. We got ready to use the pool and found it was closed for maintenance. We mentioned it at check out and were told we could have used the double tree next door and someone should have told us but they never did and there were no signs to indicate this. Hotel is close to Caesars and the price was decent but we would probably choose somewhere else next time.

Partner

4/10

Poor

28 Jun 2026

Dejan

Clean and great location.

No USB set up whatsoever is perplexing. Not even in the lobby. If it was 2015 I'd get it but in 2026? A big negative. I asked and no alternatives were recommended. I'm sure a million people ask the same question.

No free breakfast is kind of crappy but not a deal breaker.

Casual, hit and miss front staff. Not rude but untrained in customer service. One gentleman in particular needs polish

Parking in the back is faaaaaar too long a walk from the hotel. We were on the 5th floor and had to lug our bags down the stairs and across the street to the property. At $20 a day, that's not great .

Family_with_children

6/10

Pleasant

28 Jun 2026

Dan

Pillows in the rooms were terrible, the rest of the room was great. Very nice view of the river.

Partner

10/10

Exceptional

27 Jun 2026

Goran

We arrived little late in the evening and we were almost pass the opening for the kitchen hours
The waitress was so nice and asked the manager and they accommodate us with food.
Very professional, very nice.
We are extremely satisfied staying in the hotel.

Partner

10/10

Exceptional

25 Jun 2026

Orchi

The Hotel is at a very good location. I visited Windsor's for the Ford fireworks and it was the best location to walk to the riverside. It has the best view as well. They could give some complimentary water and slippers for the room. Other than that the whole experience was very good.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Paul

Staff was friendly and efficient and the room was clean and quiet.

6/10

Pleasant

23 Jun 2026

AMY

Pool not functioning, elevators broken except one, very long waits

Partner

8/10

Excellent

23 Jun 2026

Alysha

Nj

10/10

Exceptional

23 Jun 2026

Jacques

It’s good to know that the property is connected to the double tree, the pool is at the Double Tree. You must sign in and get a key from the Double Tree front desk to enter the pool.

Parking is behind the hotel in a public parking garage.

Partner

8/10

Excellent

23 Jun 2026

Kimberly

Our room had some deficiencies, curtains not on hooks, refrigerator not working and could get no one to bring a substitute one. Elevators (2 out of 3) not working, but they did get that up and running within a day.
Staff was very nice and considerate. Hotel was clean and offered all the things we needed just some of them did not work.

Friends

6/10

Pleasant

23 Jun 2026

Christopher

Very busy at check in so a little slow, parking is off site & not included so that should be mentioned. Room washrooms could usesome upgrading & \"riverview\" is very deceiving. Staff very polite & helpful.

Partner

10/10

Exceptional

22 Jun 2026

Irma

View, park along river across road, cargo ships in Detroit River

Partner

10/10

Exceptional

21 Jun 2026

Montel

It was a nice hotel. Everything was lovely.

10/10

Exceptional

21 Jun 2026

Jordyn

Clean and comfortable. close to restaurants and parking was easy to get to.

Partner

10/10

Exceptional

21 Jun 2026

Jordyn

parking was close by and convenient to get to. room was clean and comfortable. close to many restaurants. Great view of the river. pool was out of service unfortunately.

Partner

10/10

Exceptional

19 Jun 2026

Kim

Great experience. Staff was helpful and friendly. The bar/restaurant was great as well. Highly recommend.

Partner

8/10

Excellent

19 Jun 2026

Camille

Ac came on auto too cold- couldn’t turn off only down

Family

10/10

Exceptional

18 Jun 2026

nigel

Restaurant was a major plus. Great staff location and food

Partner

8/10

Excellent

18 Jun 2026

Wei Yu

nice

Family_with_children

10/10

Exceptional

17 Jun 2026

Larry

Unfortunately parking is not free.
Excellent view from this hotel.

Self

10/10

Exceptional

17 Jun 2026

Sheri

Best hotel to stay. Honestly have stayed multiple times and keep going back. Great staff and amazing view fron the rooms.

Partner

10/10

Exceptional

15 Jun 2026

Stefanie

Clean and comfortable. Staff were super helpful. Check in/check out was easy. Location is excellent.

Partner

10/10

Exceptional

14 Jun 2026

Dominic

Outstanding value for money!
Outstanding River Room, Restaurant, on the second floor.
Fantastic downtown area!
Great, and super helpful staff.
Easy to check in, and check out.
Highly recommend!
Dominic May

Friends

2/10

Poor

13 Jun 2026

Fadi

Bathroom was very dirty, sheets was not clean and also the carpet

Self

8/10

Excellent

13 Jun 2026

Lisa

We had a room on the 22nd floor that faced the river and the view was beautiful. The bed was hard so if you like a hard bed then you’ll have a good sleep.

Family

10/10

Exceptional

13 Jun 2026

Dominic

Hello
Checked the pool/ spa, on June 12th, but it was closed, ;(
Other than that, exceptional, staff, and quality.
Convenient, and close to downtown.
Dominic

Friends

10/10

Exceptional

13 Jun 2026

Rene

Excellent hotel, well located, view on the river. Great restaurant, great food, great wine. I wasn’t able to use the fitness center, it is closed for renovation.

Self

10/10

Exceptional

13 Jun 2026

Martin

Fantastic experience with the receptionist, Aimee. Thank you.

Self

6/10

Pleasant

12 Jun 2026

Chunhong

Ok for short term stay

Family

10/10

Exceptional

12 Jun 2026

Kimberly

Great night. Relaxing.

10/10

Exceptional

11 Jun 2026

lynn

Our stay was wonderful. We were celebrating our 50th wedding anniversary and had booked a regular queen room. When we arrived they had upgraded us to a panoramic king room, the view over the detroit river was amazing. The pool is under construction but you can use the pool in the connecting Hilton hotel. it was lovely and very clean. We walked everywhere. The Keg is just a block away which is handing and there are quuite a few bars and restaurants along the way. The walk along the river boardwalk was terrific. Staff very helpful and friendly . Would definitely recomment and would go back again.

Partner

10/10

Exceptional

11 Jun 2026

Louise

We enjoyed all things this hotel offered

Family

10/10

Exceptional

10 Jun 2026

Dominic

Hello
I stay at the Best Western Plus Hotel, on Riverside West, often.
Excellent staff, and a very clean and well maintained property, inside and out.
Ate at the River Room Restaurant, for Breakfast Buffet, and lunch.
Exceptional quality, with a great view.
Thanks
Dominic

Self

4/10

Poor

10 Jun 2026

Carmencita

There’s a certain smell in the hallway and room.

Partner

10/10

Exceptional

10 Jun 2026

D. Brandon

Nice room and location

Self

6/10

Pleasant

09 Jun 2026

Julie

The hotel pool was not working.
Key cards were required to go up the elevator to your room; however, if you were on an odd level floor all of the ice machines were on even floors. You cannot take the elevator to the ice machine floors and have to use the stairs. It’s very inconvenient and frustrating.

Family_with_children

10/10

Exceptional

09 Jun 2026

Evelyn

Clean room, easy check in and check out, nice view of the water

Partner

10/10

Exceptional

08 Jun 2026

Brooklyn

Clean room, in walking distance to casino, river walk, restaurants & bars

6/10

Pleasant

08 Jun 2026

Chris

False fire alarm and had to walk up and down 19 flights of stairs

Partner

10/10

Exceptional

07 Jun 2026

Lorna

Beautiful views of the river and excellent walking paths across the street. Room was clean and staff very accessible and friendly.

Family_with_children

8/10

Excellent

07 Jun 2026

Jeff

Great hotel but the pool has been under construction for at least a year

Family_with_children

6/10

Pleasant

05 Jun 2026

Silas

The room in total was pretty average. The TV did not work properly, but other than that, everything else worked fine.

Partner

10/10

Exceptional

05 Jun 2026

Mildred

Great customer service

Family

4/10

Poor

04 Jun 2026

Milena

Most of the staff I spoke to were quite helpful and responsive. I appreciate that they took my concerns seriously.

The property, however, is in desperate need of updating. The biggest issue was the cockroach that I killed in the bathroom. A large one.

Other issues:
- TV in my room was broken (they did replace it)
- water pressure came and went
- the pool was out of commission (but we could walk over to the connected hotel and use theirs)

When I called about the roach at 11 pm, the front desk staff moved me to another room immediately. That was good. But, when I spoke to the manager in the morning to make sure all information had been recorded, our conversation was interrupted by another staff member because someone who walked up after me wanted breakfast vouchers. That didn’t feel ok at all.

All and all a mixed bag with a nasty bug but a beautiful view.

Business Self

10/10

Exceptional

03 Jun 2026

Teresa

This is our second time staying in there we love the room with the panoramic view. It’s so beautiful looking out over the Detroit river and Detroit city watching the bar just go up and down the river. It’s very entertaining. The restaurant is excellent. We enjoyed a meal there good service. All the staff is friendly and nice and helpful with maps and places to go the next time we are in Windsor we’re definitely stay in there again. My favourite is the 14th floor and the panoramic view. It’s just lovely.

Partner

10/10

Exceptional

02 Jun 2026

Katherine

Great staff: welcoming and helpful, including restaurant personnel
Great location: right across the street from the river with a beautiful park in between
Great room: perfectly maintained and clean; all amenities you could ask for

Partner

10/10

Exceptional

02 Jun 2026

Rebaa

Bathroom could use a renovation as it's outdated. The rooms are great with awesome views. Would be nice to have more drink options since there is no free breakfast. Parking available in the garage towards the back of the building. Staff were very helpful with check in and check out process. Great location with lots of options near by.

Self

10/10

Exceptional

01 Jun 2026

Jack

Clean room with amazing view.

Partner

8/10

Excellent

31 May 2026

Martin

Nice hotel, the staff are welcoming. They do their best to meet your needs. However, they only speak English, so no French. The room rate is very reasonable for what you get. The major drawback is its location next to a drag strip. The road straight in front of the hotel becomes a racetrack from 8 PM to 2 AM.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Dominic

Hello
The Best Western, Riverside Drive West, is an outstanding, property, and dining in the River Room, on the second floor, is exceptional.

Self

8/10

Excellent

29 May 2026

Stephen

Their pool and exercise facilities were not available. Offsite parking only that costs $20+tax per night.

Self

10/10

Exceptional

28 May 2026

Sandra

The room and the view was really great. The staff was really nice and helpful. The room I was in had a hazy window, but other than that everything was great.

Friends

10/10

Exceptional

28 May 2026

Ted

Staff was amazing as well as surroundings everything close by and an exceptional view of the Detroit River