Name: Detroit Marriott at the Renaissance Center
Address: Renaissance Center, Detroit, 48243, US

10/10

Exceptional

03 Aug 2026

Carol

Staff were very helpful and friendly. The room was clean and the view from our room was magnificent!

2/10

Poor

26 Jul 2026

Delicia

Terrible

2/10

Poor

21 Jul 2026

Mukesh Kumar

No swimming pool, no free WiFi at room, no room service, drinking water system pathetic, you will have to collect two water bottle from reception everytime , if you are thirsty at night, what will happen. They took my money as security deposit at the time of check-in, but have not yet returned even after six days. I am surprised why they were not able to return at the time of check-out. Pathetic situation.

Self

6/10

Pleasant

21 Jul 2026

Maribel

Our check in was not great, it was at 4 pm we arrived at 5:30 front desk said we still had 45min to an hour wait we would receive a call for our room, 1st young lady didn't have good customer service. We stayed at the bar for about an hour and a half no call i went to the front desk and the young lady was super helpful said our room had been ready we were in our room around 7pm.

Partner

4/10

Poor

18 Jul 2026

Konstantinos

You had to optimize the angle of your card with respect to the reader to enter your room !! Safe was not operating, room was not being cleaned unless you put in a special request, there was no coffee capsules in the room for the coffee maker, no shower gel (two shampoos and a conditioner in the room). No wi-fi unless you become a marriott member..I requested towels (since the room was not being cleaned, we also ran out of towels) and they brought me a towel with human hair stuck inside. The hotel used to be the GM towers. Space is dysfunctional -a real labyrinth that you need some time to learn how to navigate. Surrounding area is uninspiring; no real family restaurants closeby, so you are stuck with the hotel restaurant.

All these would be acceptable for a 1/2-star hotel; but paying for a 5-star hotel and ending up with this ordeal is unacceptable. I regret staying there and won't do this again.

Family_with_children

8/10

Excellent

18 Jul 2026

latonya

It was a good stay just waiting for them to release a maintenance fee they charged upon arrival still waiting for that money to be placed back on my card.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Dorrian

Absolutely loved the staff!

Friends

6/10

Pleasant

06 Jul 2026

Latoya

The hotel itself was great, they had a large conference there and couldn’t handle the crowds, food and drinks at the Fuel Restaurant took over an hour but the servic

10/10

Exceptional

05 Jul 2026

LaWanda

I am absolutely impressed by The Detroit Marriott Renaissance Center. Everything from start to finish was top tier. The Fuell Restarant had a fabulous view of the river with exceptional food and drinks. I was instantly pleased with not having to leave the property to enjoy a great meal and cocktails. The entire staff was friendly, welcoming, and courteous. The rooms were very nice with comfortable beds. I had the joy of having a view right on the riverfront. I even had the pleasure to use Detroit’s People Mover to commute to Ford Field in less than ten minutes without having to leave out of the hotel, This was an added bonus. I will definitely book my next stay here at this property. I give this property 10/10 rating. Great job for high end service.

Family

2/10

Poor

04 Jul 2026

Daovd A

DO NOT book this hotel! In fact -- stay far away from it.

It's low down, run down, and the staff is horrible.

Partner

6/10

Pleasant

04 Jul 2026

Janet

The staff here was excellent and parking was very convenient. The best part was the location for the event—it was an easy 20-minute walk to Ford Field, so we didn't have to worry about stadium traffic or rideshares. However, the hotel feels quite outdated, and I was surprised that queen-size beds don't seem to be the standard here. There is also very little to do in the immediate surrounding area. Good if you want a walkable base for the stadium, but the property needs updates.

Friends

4/10

Poor

02 Jul 2026

Murthy

After the first night, the room was not made up even at 7 pm. Then, I was moved to another room. There was assistance with moving luggage to another room. After the second night, the room was not made up again. After making several complaint calls, the room was cleaned at 8 pm.

Self

10/10

Exceptional

01 Jul 2026

Devan Brie

Great views of Detroit.

Family

10/10

Exceptional

26 Jun 2026

Thomas

Amazing 😍 check out the outside grass covered roof top

Partner

8/10

Excellent

26 Jun 2026

Lawrence

The room was clean and air conditioning working fine

Partner

2/10

Poor

23 Jun 2026

Kathleen

Terrible ended up leaving. Reserved a room over a month ago of the river view for fireworks. It didn't get Reserved. If I new i had to pay a head I would of. Paid for an Uber and an Uber back home

Partner

10/10

Exceptional

23 Jun 2026

ann

Great room for Ford Fireworks!

Partner

10/10

Exceptional

23 Jun 2026

Carnice

Will be back!
Everything was exactly what I expected

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Rommel

Remember to keep your door key so you can get out the car garage. The employee Art would not let me out the gate, so I had to go all the way back to the check in booth to get the old keys back just to get out the gate. That 45 minutes almost cause me to miss my flight. SMH. Plus if you know those keys are needed to get out the garage employees should explain that. Ugh.

Self

4/10

Poor

29 May 2026

Bjorn

Huge space very empty. Extremely expensive and staff was mostly unhelpful

Business Self

10/10

Exceptional

23 May 2026

Samantha

Wasn’t trip all around love the riverfront view great location to Detroit pedal bar and Comerica Park

Self

8/10

Excellent

21 May 2026

Hassan

I enjoyed the gym/fitness center with beautiful view.

Business Friends

10/10

Exceptional

20 May 2026

Donald

yes

10/10

Exceptional

15 May 2026

Nadene

staff was excellent

Partner

6/10

Pleasant

13 May 2026

Brandon

If you get a high room, it may be worth the price. Like many Marriotts, there was insufficient front desk staff, which meant long lines for check-in and nobody answering phones. My room was only cleaned once in a five-night stay, and I called several times to ask for the room to be cleaned only to receive no answer. Going down to the front desk was not the answer: the lines were always very long. The abandonment of the RenCen does not help make the hotel a welcoming place. The hotel only has one entrance, on a side service street, and no functioning exit to Jefferson Avenue or the Riverwalk.

Business

4/10

Poor

07 May 2026

kelly

It was closed

Partner

6/10

Pleasant

03 May 2026

Juan Daniel

Very \"cheap\", no your habitual hotel treats, not even a bottle of water in the mini-fridge!

Self

2/10

Poor

20 Apr 2026

Shawn C

I was double charged and hotel staff was no help in getting charge reversed

8/10

Excellent

12 Apr 2026

TaLisa

There weren’t enough meal options

Self

4/10

Poor

29 Mar 2026

tiffany

Staff was great! Room was ultra basic and need upgrading. We paid $490 to check in at 4pm and check out at 11am. Mattress were thin and seemed to be an afterthought on guest comfort.

Partner

6/10

Pleasant

29 Mar 2026

Nancy

I recently stayed at the Detroit Marriott renaissance for a week. My bed was made only twice-I told the overworked housekeeper she could skip cleaning my room the third time as it was late in the day and my last night. There were no amenities or extra toilet paper in the bathroom, which was dangerously low by the end of my stay. Worst, I had to get new bed linens as the duvet and pillows smelled really bad, much like dirty airplane blankets. Lastly, the room keys were annoyingly spotty—sometimes requiring two or three swipes in order to get the floor number in the elevator to illuminate. I won’t bore you with the entire litany—you probably get the gist.

On the positive side, the staff were very nice and as helpful as they could be. The view of the river from my room and the gym were fantastic and the air conditioning worked really well.

Self

6/10

Pleasant

21 Mar 2026

Jose

Not worth paying $300 per night unless you really need to stay downtown.

6/10

Pleasant

15 Mar 2026

Nou Ber

There’s inconsistency related to cleaning my room. One day the bed is made and other days it is not. There’s one day, my room was not clean at all.

The fitness room is too busy. Did not have opportunity to workout because it was too busy.

There’s coffee maker in my room. Would appreciate it if there’s bottle water for them.

Securities everywhere which is good.

2/10

Poor

09 Mar 2026

Sami

No water, no toothbrush, no slippers. NO Nothing!!!!
We were surprised that this is a 4 star hotel!
You have to pay for parking
No free internet!!
Not worth the money
We weren’t happy with the overall experience at all.

10/10

Exceptional

01 Mar 2026

Robert

Great we went down there and won a football state title

Business_and_leisure Friends

10/10

Exceptional

28 Feb 2026

Tai

amazing room

10/10

Exceptional

28 Feb 2026

Deshawn

The view! The room was clean and staff was great

10/10

Exceptional

25 Feb 2026

Christopher

This is the best hotel in detroit

10/10

Exceptional

24 Feb 2026

Stacey

The room was clean & the staff was courteous

Friends

6/10

Pleasant

15 Feb 2026

Michael

No microwave in the room. Only microwave available was in the hotel lobby.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Tracey

I couldn’t get the room warm enough

10/10

Exceptional

19 Jan 2026

Christine

Everything about our stay was excellent!
This is our favorite hotel to stay at when we visit Detroit.

Leisure Family

8/10

Excellent

15 Jan 2026

Nourallah

.

8/10

Excellent

13 Jan 2026

James

Yes

Partner

10/10

Exceptional

13 Jan 2026

Benjamin

The room was very clean

Business Self

10/10

Exceptional

13 Jan 2026

David

Clean, bar on 2nd floor was nice

Leisure Partner

2/10

Poor

11 Jan 2026

Andrew

1) No hot water in shower, 2) one of the lotion tubes was used 3) one of the bathrooms light bulbs broken, 4) founds old almonds on the ground, 5) bed was hard… only redemptive element of our stay was the beautiful view and that they gave us $150 back as an apology

Leisure Family

10/10

Exceptional

04 Jan 2026

Reva

Picture per views

Leisure Family

6/10

Pleasant

04 Jan 2026

Quiana

Staff was great, check in was easy. Room was clean but there are no microwaves inside the rooms. Only one on the main floor in the lobby. WiFi is an extra charge and so is parking. For those reason alone I will never stay here again. For this to be Marriot at the GM Renaissance Center… they need to upgrade the rooms if they’re gonna charge separate fees for basic things like this.

Leisure Partner

2/10

Poor

04 Jan 2026

Jesse

Furnace broke. Dirty room. Staff not helpful.

6/10

Pleasant

03 Jan 2026

Alvaro

Paid for the view, but the view was not that good. I had an office building as my big view.

Leisure Family

8/10

Excellent

01 Jan 2026

Danielle

Room was nice

4/10

Poor

28 Dec 2025

Unmesh

Booked a suite through expedia 2 weeks ago my name did not show up in their system. Despite getting the confirmation number from marriot itself they could not find.
After some back and forth they check me in a regular room. Had to go down 69 floors just to get my room changed.
No bathrobes nothing.
Literally the bathtub was the smallest you ever imagine i booked Hospitality Suite which was around $900 per night.
The only good thing was the city view.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Michael David

The hotel was great nice staff amenities amazing views from the 69th floor. I can see Detroit and part of Canada.

10/10

Exceptional

26 Dec 2025

Mike

Hsgshdhdhd

10/10

Exceptional

05 Dec 2025

Anthony

Hospitality, location, cleanliness

Business Self

4/10

Poor

20 Nov 2025

Mary

Did not clean the room and did not clean the toilet while we stayed 3 nights. No bottle water. Only changed towels and dump garbage daily. Not worth for the money I paid.

Business

6/10

Pleasant

17 Nov 2025

Maureen

Staff was courteous. Its just a challenging property.

Business

10/10

Exceptional

17 Nov 2025

Bradley

We love this hotel. It is in the heart of Detroit, so most everything is walkable, plus it is on the Detroit River. The rooms are always clean and the staff usually let us check in early, which is a massive benefit when flying in from another state. There are good dining options + I enjoy seeing the GM vehicles on the main floor.

Partner

8/10

Excellent

15 Nov 2025

Jessica

Clean room, friendly staff, nice amenities

Business Family

10/10

Exceptional

12 Nov 2025

Toni

I received a free breakfast which I did not use as I had a late flight come in. Just being offered this privilege was nice.
Front desk staff was awesome and went out of her way.
The cleaning staff assisted with more pillows in my new room.
All is nice and comfortable.
Beds are good.
Thank you

Business Partner

8/10

Excellent

25 Oct 2025

Jessica

We had a great overnight stay. We got to enjoy all the things we wanted to exept the Illy cafe wasnt open!! That was a little disappointing but it was still a great time.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Robert

The Renaissance Center is well maintained, but long in the tooth. The facility is adequately located, but not convenient. I’ll stay there again if it is the cheapest option for the next conference.

Business Self

10/10

Exceptional

20 Oct 2025

Daryl

Room was comfortable but extremely noisy with the elevators and the air handling unit.
Coffee service was very skimpy and a disappointment.
Room had a great river view as promised.

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Jacob

I liked the air conditioning and friendly environment

Business Self

10/10

Exceptional

11 Sep 2025

Atul K.

Excellent views of river,

Business Self

10/10

Exceptional

02 Sep 2025

Joyce F

My check-in experience was exceptional from start to finish. The staff went above and beyond—without even being asked, they promptly collected our luggage and delivered it to our room, which was a thoughtful and much-appreciated gesture. We were warmly welcomed at the front desk with complimentary bottled water, setting a great tone for our stay.
Every team member we encountered greeted us with a smile, creating a genuinely welcoming atmosphere throughout the property. I also appreciated how helpful the staff were when I had questions about directions and local dining recommendations—they were knowledgeable and eager to assist.
Overall, the service was outstanding and truly made our stay memorable.

Business

10/10

Exceptional

31 Aug 2025

Lorraine

The clerks at the front desk were very smart. They had a smile on their face. They made sure that all questions were answered and asked if we had any more questions to make sure that we were equipped with all opportunities to make adjustments rearrange whatever we want to do as a customer

10/10

Exceptional

30 Aug 2025

Michael F

Our trip was very enjoyable.

Leisure Family

8/10

Excellent

21 Aug 2025

Janet

Beauitful building!
Close to everything walked across to riverwalk

Leisure Family

2/10

Poor

19 Aug 2025

Megan

For what we paid for the room would have expected a better

Partner

8/10

Excellent

09 Aug 2025

Chaderick

Our hotel room (east wing) was clean and we had a great view of the city. Our biggest concern was the check-in process where it took close to 25 minutes. They appeared understaffed although our check-in person was kind and helpful. People mover access was very convenient along with parkikg right across the street. Beds were comfortable and plenty of towels in bathroom.

Leisure Family

8/10

Excellent

09 Aug 2025

Annmarie

Good stay

The check in was smooth, quick, & we easily checked in an hour before! The room served its purpose, was comfortable. The bed was clean! There were some small things, seemed like there were crumbs on the carpet that were not vaccumed on different areas of the carpet. There was a napkin stuffed in the peek hole on the door & room was a bit outdated. I would stay again if necessary.

Friends_and_family Friends

4/10

Poor

09 Aug 2025

Dorrian

Disappointed

Terrible. Room key and elevator key barely worked. Not enough towels and face cloths despite our reservation for 4 ppl. Wifi not free. Paid over $600 for one night and no free wifi? Parking is $31 but advertised for $25 on the website. Rooms are outdated and needs renovated.

Friends_and_family Friends

8/10

Excellent

30 Jul 2025

Margaret

Crystal in Fuell was phenomenal :) all around a great staff and stay

Business Self

10/10

Exceptional

22 Jul 2025

David

Services were as advertised

Leisure Partner

2/10

Poor

17 Jul 2025

Billy

Would not accommodate for my wife’s disability so we had to leave and waste money cause they wouldn’t refund us and could not accommodate us

Leisure Partner

10/10

Exceptional

11 Jul 2025

lisa

Beautiful hotel great stay very clean

2/10

Poor

05 Jul 2025

Cedric

Very bad service didn’t get a room and was still billed

8/10

Excellent

01 Jul 2025

Angee

Location is everything and this hotel has a perfect location. We stayed overnight after the Ford Fireworks and it seems everyone had the same idea. Although the lines were extremely long for check in, the staff pulled together and knocked the lines down in no time. I was IMPRESSED! The lobby and Ren

10/10

Exceptional

01 Jul 2025

Jia

Very pleasant stay.

10/10

Exceptional

29 Jun 2025

April

Good experience. Check in could you a bit clearer signage for lines to check in.

4/10

Poor

24 Jun 2025

Erika

Overall the view was amazing. However the a/c didn’t work which made me leave first thing in the morning. Then the bathroom it was an eyelash on the bathroom sink. The ceiling was coming down a little too.

8/10

Excellent

24 Jun 2025

Julie

Be prepared to walk here, especially after parking. Which is also a hassle.

Leisure Partner

8/10

Excellent

24 Jun 2025

LaTanya

Check-in was a little hectic due to the fireworks event. More informed staffing may have helped to reduce long lines and guests becoming frustrated. Other than that, it was a good experience and I would return.

Leisure Friends

10/10

Exceptional

23 Jun 2025

Christine

Na

Leisure Family

4/10

Poor

23 Jun 2025

Jamie

The room was dirty. There was a dirty q-tip and public hair on the floor in the bathroom, toothpaste on the counter under the glasses, and mold on the ceiling.
I have a food allergy, it took 3 tries to cook my food allergen free.

Business Self

8/10

Excellent

16 Jun 2025

Travis

Love the Ren Cen. Yet it’s kind of away from the action of downtown. Needs updating. Lobby bar is awesome

Family

6/10

Pleasant

15 Jun 2025

abby

The room itself was excellent. However, It was like Walmart to check in with maybe 10 check-in desks and only two reception people working Friday in the afternoon. The hotel is very difficult to navigate if you’re trying to get out to the street or to find coffee. The Illy coffee bar was closed the Friday, Saturday and Sunday we were there. But it was very interesting that the hotel was part of the GM renaissance center. And the proximity to the river was nice. Our room had an excellent view of the river and the city.

Partner

2/10

Poor

11 Jun 2025

Samantha

Bed bugs, rooms double booked, blocked exits

It was terrible!
From checking - rude staff. Several people at our conference had bed bugs in their room; others entered dirty rooms; some others had strangers trying to access their rooms after rooms were double booked.
I had no trash cans in my room.
To make matters worse, a grease fire in the kitchen on the top floor was initially dismissed by staff as regular cooking smells. When the building was evacuated, some of the stairwells and passageways were difficult to pass through and in one case, the fire exit door was locked. The fire marshal needs to go and check out the building and I am horrendously disappointed with Marriott where I stay on a frequent basis perhaps no more.

Business

10/10

Exceptional

09 Jun 2025

Mahmoud

Didn’t get the room I paid for, but it was still a nice last minute stay

Leisure Family

8/10

Excellent

09 Jun 2025

Mary

Great location to downtown. Average amenities, only one hotel restaurant and bar. No coffee maker in the room, so have to go 20 floors down to get a coffee. Room was comfortable and clean with impressive views of the river and skyline.

Partner

6/10

Pleasant

09 Jun 2025

Gary

The property was well-maintained and clean

Leisure

10/10

Exceptional

08 Jun 2025

Edwin

Amazing! The staff was so friendly and everything was clean and proper. Loved it

Partner

6/10

Pleasant

08 Jun 2025

Marna D.

Room was dusty especially around the windows. There was not any bath towels in the room. The towel holder by the sink kept falling off. The shower had black mold. When I got in the room the shower hand held .

6/10

Pleasant

05 Jun 2025

wade

Needs a face

10/10

Exceptional

01 Jun 2025

Julia

Amazing

Partner

8/10

Excellent

28 May 2025

Tyler

I liked the location and the view from my room! Very nice hotel

Leisure Partner

10/10

Exceptional

27 May 2025

Oliver

The room wasn't ready when I arrived for check-in, so they provided an alternative upgrade option. It made the visit that much better for the holiday.

Leisure Friends

8/10

Excellent

26 May 2025

katrice

My room had an ironing board bit no iron, even after requesting several times. The hotel was huge, with a view of the water. There was a festival, rock i believe next door. Not good.

Leisure Family