Name: Kasa Cadillac Square Detroit
Address: 139 Cadillac Square, Detroit, US

10/10

Exceptional

28 Jul 2026

Gerard

Even though there was not a front desk person, there was a gentleman that I spoke to who worked there. He was professional, spoke highly of what was going on in Detroit, and was friendly.
I enjoyed my stay there.

GM

6/10

Pleasant

27 Jul 2026

Rachelle

Great location! We were able to walk to everywhere. The apartment could use better cleaning. The floors were dirty and it smelled like cat/dog had recently stayed in the unit.

4/10

Poor

27 Jul 2026

Lauren

The room was full of bags of linens and towels, bed unmade, hair in the bathroom, food in the sink, etc. Clearly had not been cleaned. However, they were responsive to my complaint and fully refunded me. This is what I asked for and they didn’t give me any pushback. However, wouldn’t risk staying here again after having a bad taste in my mouth.

8/10

Excellent

26 Jul 2026

Timothy

Very clean, well appointed. All self-check in, all the access codes worked first time. Limitedly daytime attended lobby desk with Keurig and pods.

Room was spacious,

10/10

Exceptional

25 Jul 2026

Robert

Very nice and easy to access

10/10

Exceptional

24 Jul 2026

Whitney

I really enjoyed my stay here . Apartment had everything I needed .

6/10

Pleasant

22 Jul 2026

Dawne

I booked this for someone coming in town to work. They arrived and wanted to check in early but the virtual check-in kind of made that a hassle. Watch I gave them the number they were able to speak with someone. They did say the room was comfortable however it could have been a little cleaner. They didn't elaborate so I guess it wasn't horrible.

10/10

Exceptional

19 Jul 2026

Gregory

It was great. Basically a Studio apartment with a full kitchen and laundry. Central location to all downtown casinos and Canada. I LOVE it

Partner

8/10

Excellent

17 Jul 2026

Destiny

Everything was clean, nice location. Only problem was that TV did not work.

Partner

6/10

Pleasant

17 Jul 2026

Ariel

The suite was super clean and spacious, with plenty of amenities. I didn't use them, but there were washing machine, drier, dishwasher etc. - everything you need to spend a long period in the city. Nonetheless, the small things bothered me a lot. There was not a kettle in the suite, not enough hangers, and they didn't supply and re supply coffee for the coffee machine. The a/c was making quite a noise, so I had to close it upon my arrival in order to be able to sleep. The worst part is that you communicate with an AI customer support. This could have been fine, but the way they implemented it was very poor. Minutes-long delays, no follow up at times, and inaccurate information. For instance, they eventually moved me to a different room, but it had the same a/c issue, and it caused me a lot of hurdle.

Self

8/10

Excellent

16 Jul 2026

Kelvin

Place was clean except they forgot to clean the dryer lint trap and a little pet hair on the living room rug, maybe some extra vacuuming was needed there...Minor issues imo.
The only real thing I had a problem with was there was only one TV set (in the living room only) although one of the pictures I previewed showed otherwise ( it shows a TV in the bedroom). That was a little disappointing as my fiance likes to watch TV in the bed at night. This forced us to sleep on the sofa bed in the living room instead of in the nicer bed in the bedroom.
Fortunately my fiance's niece didn't travel along as previously planned or this would have been a bigger issue.
For that reason I rate 4 out of 5 instead of 5.
Really appreciated the full set of kitchen/Dining essentials as well as cleaning supplies. Also laundry and bath soaps, shampoo/conditioner, and lotions were of good quality and plentiful. Really didn't have to buy anything but dryer sjeets

Partner

8/10

Excellent

15 Jul 2026

Joshua

Liked it and would stay again.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Vincent

No staff no front desk

Self

10/10

Exceptional

14 Jul 2026

Yasmine

Great property

Self

10/10

Exceptional

13 Jul 2026

John

Great place with the separate bedroom, with a nice kitchen. There was a good view of part of the city, and the place overall was worth it. Very convenient downtown location, though the street noise at nights on the weekend was a little loud at times, but not really anything out of the ordinary for a busy downtown spot.

Would definitely stay here again next time I’m looking for a place in downtown Detroit for more than a night or 2.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Rebecca

The room was immaculate and the kitchen had everything needed,plus washer and dryer! Coffee was provided and there is an ice machine. The virtual front desk was very attentive and answered any questions within seconds. Very close to Riverwalk, Greek town, Comerico and Ford Field. Very safe. We will be back!

Partner

10/10

Exceptional

12 Jul 2026

Carter

The room was clean, having a nice operating kitchen was a great touch. I had no idea the queen bed was inside of its own decently sized bedroom I really liked that. Sofa bed put in some work too.

Friends

2/10

Poor

12 Jul 2026

Kelly

I loved the stay and was going to tell everyone how wonderful it was, UNTIL we checked out and they blamed a broken lamp on us and charged us a damage fee.
We did not break the lamp, we think the cleaners did and blamed us.

Family_with_children

2/10

Poor

11 Jul 2026

Marcie

I definitely will not be staying at Kasa Cadillac again. First issue was the pull out sofa that was broken and pieces were on the floor. The bed pulled out and was at a slant. They said they couldn’t do anything about it until morning because all onsite workers were gone. And that if they were unable to fix the sofa they would provide an air mattress. I’m sorry but at that point your stay should be free. If I wanted to sleep on an air mattress I’d go camping. Next issue was the bed in the bedroom. It creaked so much that you couldn’t even move a leg without making a lot of noise. It wasn’t just a slight creak. It was the sound of the entire frame making noise. On top of that the mattress was covered in stains. Not just a couple but covered in many. The next morning one of the provided bath towels had the corner completely torn to the point it was hanging on by a thread. But shouldn’t have been surprised considering the stained mattress and the sheet that was left on the pull out with black marks on it. Then finally they advertise that they have a coffee bar in each room. If one bag of decaf coffee and some tea bags count then I guess they provide that service. I was highly disappointed. I’ve had better service at a 2 star hotel.

Family_with_children

8/10

Excellent

10 Jul 2026

Gracie

I stayed for two nights and it was clean and nice! the only thing i would say is we had to mess with the fuse box for the plugs to work but after we figured that out i have no complaints!!

Partner

4/10

Poor

09 Jul 2026

Roger

I can see that the baseline of the hotel was meant to be very comfortable. It would have been so, if not for something I found when I got to the room. There was a random anxiety medication pill on the bed, that was supposed to be cleaned. Evidence pointed to housekeeping done, but the pill on the bed put me off. Communication was ok. There was no one on site, which I thought was odd, given they were at max capacity. Text message and emails were returned promptly, but it felt more like AI than it did an actual blood in their veins person. I was told the earliest they could address the pill on the bed was 24 hours later. Which, served me no good since I was staying for one night. They said they were sorry multiple times and that they would strive to do better for the next guest. No real resolution to my problem though.

8/10

Excellent

09 Jul 2026

Dawn

Room was accurate to what was shown in pictures, and location was extremely convenient to everything downtown

Friends

4/10

Poor

09 Jul 2026

Aarica

It was visually appealing, but once we got inside and really looked, we were disappointed. There was a wet/dirty linen set still sitting in the washer, so it smelled and was very off putting. I called the “host” and they didn’t care. They just asked if they can “pick them up”. The floors were also disgusting. It looked like it hasn’t been mopped or cleaned since the previous guest. There were smudges on the curtains and the toilet seat was also dirty. It seemed so nice, but we weren’t too pleased. We needed up just driving back home and “checking out” before midnight.

Partner

8/10

Excellent

06 Jul 2026

Layuri

I was impressed that this was a self-serving boutique hotel however, if there isn’t gonna be any staff, I would suggest that they provide like some type of vending area for toiletries when no one is available for you know maybe extra towels and tissue things of that nature if you’re staying for an extended period of time other than that, the property was nice. I would do an audit of all the kitchen utensils to make sure that your guests have all the things if you’re gonna provide, you know like a studio style apartment I would suggest adding you know just a few more extra things to make sure that the guests have everything they need in order to prepare a meal. Suggest bigger bowls and larger coffee cups.

Partner

10/10

Exceptional

06 Jul 2026

Brigette

Very nice location. Staff very responsive. Convenient location. The apartment itself was very nice and stylish. Loved it

Family

2/10

Poor

05 Jul 2026

Juliet

My stay was not great! The linens were dirty. We had no blankets. We asked for toilet paper and never received it. We had to buy our own. There were dirty dishes in the dishwasher and stained coffee cups. The bed covers were stained along with bed sofa bed mattress the tv barely worked. Must have needed batteries. We had no shower gel or hand soap. The dispenser were empty. Staff did bring some things the next day.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Cassie

Very close to music venues and bars.

Family

6/10

Pleasant

05 Jul 2026

KALIN

The property is not as nice as the pictures and the main areas weren’t clean. The room didn’t have enough toilet tissue or towels, the security person isn’t there the whole time to ask for additional items.

Friends

10/10

Exceptional

05 Jul 2026

André

Would definitely stay here again! Very clean and had everything I needed and more. Great location for the price as well.

Partner

6/10

Pleasant

04 Jul 2026

Claricia

The hotel entry and room entry was very easy to use. The bolt lock on the door wasn’t heavy or strong enough to keep the door from opening. The room was very dusty behind the bed and on and near the nightstand. The kitchen had a refrigerator, stove and microwave. The bathroom does not have a fan and very few towels but the water was very hot!! The room is facing a very intersections with a 7-11. It was busy all night with traffic and loud music. It settles down around 4 am. Ample trash and recycling. Our bed spread had a stain on it and so did the bottom sheet. It was very convenient location for spending time downtown walking.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Tajuana

The property was convenient for the are the acess of property was smooth, the white sheets on bed was stained and there was a coffee mug in cabinet with a lot of coffee stains. Need new matress for let out bed.

Family_with_children

10/10

Exceptional

02 Jul 2026

Jerome

.

Friends

4/10

Poor

29 Jun 2026

Colleen

Unfortunately the morning after my overnight stay I pulled down the blankets to check to make sure I wasn’t forgetting anything on my way out and the previous guests socks where on the side of the bed I didn’t sleep on 😩

Friends_and_family Family

4/10

Poor

29 Jun 2026

Mariam

Would not recommend booking here.

Check-in was supposed to be at 4:00 PM, which is already quite late for a hotel stay. I received access information at 3:50 PM, but then at 4:16 PM, 16 minutes after check-in time, I received another message telling me to disregard the check-in details because the room would not be ready until 5:30 PM. I had no advance notice, and this created a major inconvenience as I had an event at 6:00 PM and needed access to the room to get ready.

When I finally got into the room later that evening, it was in unacceptable condition. There were men’s boxers left in the bathroom, missing pillows, dirty floors, and food left in the fridge. It was very clear the room had not been properly cleaned, if cleaned at all.

When I called about the issue, I was told they were fully booked and could not move me to another room. After hours of back and forth, I was eventually moved, but the only compensation offered was a $50 gift card.

Overall, this was an extremely disappointing and stressful experience. Between the delayed check-in with no notice, the unsanitary room, and the lack of meaningful resolution, I would not stay here again or recommend it to other travellers.

Self

8/10

Excellent

29 Jun 2026

Jason

the location is a bit questionable for a family. lots of police on this corner. there was also no bedding supplied for the pull out couch.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Andrew

Great stay!

Friends

8/10

Excellent

23 Jun 2026

Riet Matt

Convenient location but noisy.

Self

10/10

Exceptional

23 Jun 2026

Timothy

It was so easy to access my room. Easy instructions for entering the property. There was a security man in the lobby. He helped me fi d the parking garage, right across the street. Rooms are not only clean but spacious. My event was just a few blocks away. I look forward to my next visit.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

emilya

Pros:
Spacious apartment-style units with full kitchen and in-unit laundry. Kitchen was well-stocked (cookware, foil, cutting board, etc.) and the unit also came with laundry detergent, hand soap, paper towels, and surface wipes. Clean, odor-free, comfortable bed. Good lighting with warm ambient options. Spacious closet. Nice big windows with a pleasant view. WiFi was solid. Neighbors audible through walls/floor occasionally but not frequently. Convenient to not have to carry a key.

Cons:
AC was broken the entire stay. Fridge shorted out and ruined food. Garbage disposal broken. Shower took ~5 minutes to warm up. Door keypad died mid-stay (temporarily), support required a 6+ minute call with no guarantee of resolution, and this appears to be a known recurring issue. No housekeeping or towel exchange for a week-long stay. Supply closets were empty and only one roll of toilet paper was provided. No on-site staff overnight; fire alarm went off at 2am with no one managing it, and there were repeated incidents of yelling/fighting in the halls. Street noise is significant (loud music, shouting late at night; construction early morning), windows help somewhat but opening them for airflow was a bit much. Doors rattle in frames.

Overall:
Adequate, but leans expensive for what it is. The space and kitchen are the main draw. Multiple maintenance failures and minimal support infrastructure are hard to overlook at this price.

Business

10/10

Exceptional

22 Jun 2026

Louise

Room and location were excellent. Walkable to most things you would want to see. Staff was very friendly and accommodating.

Friends

6/10

Pleasant

15 Jun 2026

JaQaunda

The air in the room was not working properly which was very unpleasant to sleep through.
The batteries in both remote controls were dead.

Family

4/10

Poor

12 Jun 2026

Derrick

There were holes in the sheets and towels. As the sheet slid off the comforter the next morning, it revealed visible multicolor stains (yellow and green). There was an odor from the garbage disposal. The elevator carpet was gross. The room had a natural fiber (seagrass type) rug, which I would appreciate, but it's not sanitary--you can't clean that except by vacuuming and it looked a little grimy, and it was leaving shards of fibers all embedded in my socks. The grout in the bathroom was dirty by the toilet and light gray elsewhere, so that's never seen bleach. The pictures looked good online I should've stayed at a name-brand lower-tier hotel for around the same price. I mistakenly thought this was a small boutique hotel but it was more of a budget hotel. But what really stuck with me was my towel--it had multiple holes and areas that were completely worn through in weird shapes. Who saw that and folded it and thought that it was ok for a customer to use. There was a glass in the cabinet that was clearly used but not washed. So wash everything first before using--with the hand soap at the sink, because there's no dish soap, only dishwasher pods. There was a large police presence and metal detectors on the sidewalk out front and signs saying \"no guns.\" But I think that's because it's a bar/nighclub area. One more thing: the blackout curtains didn't quite cover each window so morning light would come in and they were wrinkled (maybe they were new and not ironed).

Business Friends

10/10

Exceptional

09 Jun 2026

kitty

Location is easy walking distance to many locations or hop on the free People Mover two blocks away, or the free trolley or hop on a $2 bus. Perfect for those without a car.

Full kichen and stackable laundry in the room. Sleeper sofa in LR and bedroom is a seperate room for privacy. I appreciated all the convenience and comfort.

Self

10/10

Exceptional

09 Jun 2026

Shelley

Location and check-in and check-out was great and smooth. The floor in the eating area was not clean as it could be. The rug in the middle did not enhance the area.

Self

8/10

Excellent

06 Jun 2026

Jennifer

Would have been 5 stars had the air conditioning been working properly. Other than that, the place was very clean and in a great location!

Partner

10/10

Exceptional

05 Jun 2026

Darrell

I stayed here for a conference at the Huntington Center, it’s about a 10 minute walk away. Parking is close the building, you can see it from the lobby. Check in was a breeze, received an email about 10 minutes before check in with room number and key code. Got the luggage to the room, and it’s quite nice, w on the 4 floor, so the noise wasn’t an issue. Yes, there were loud cars and bike rubbing up and down the street, but it died down by 10pm. City Market is a block away, and we did our shopping there for the meals we cooked in. We definitely are going to consider Kasa for future downtown stays.

Partner

6/10

Pleasant

02 Jun 2026

Allison

If you are going to stay here and they advertise a king bed it's a lie. You will get a twin size bed so I would say be careful.

8/10

Excellent

02 Jun 2026

Destinee

The room looked just like the listing, it was very nice and spacious and great location for everything I wanted to do. The bed was very comfortable and I slept great. There is no onsite parking provided with the reservation, but there’s a parking lot that’s literally a 60 second walk from the property where I parked my car at, it was $40 a night which is higher then I wanted to pay but I was only there for one night. There’s other parking lots/garages available that you can choose from but I just picked the quickest/convenient option I was rushing lol. The only cons with the room was some cleanliness/maintenance issues; there was hair in the shower and the kitchen sink was dirty and had some food bits in it (the garbage disposal doesn’t turn on at all so it causes the water to kind of sit there and go down slowly, which explains the dirty sink upon my arrival) in the property’s defense I did book the room at around noon the same day as my check in so they probably had to arrange last minute housekeeping, my check in time was pushed back to 5:15pm so that could be why. I would definitely stay here again in the future, I don’t mind the city noises and it was actually really nice to people watch and listen to the musicians from my beautiful view! The price was amazing

Self

4/10

Poor

01 Jun 2026

Paris

The room was cute, with a nice view of the downtown. However, the bathroom was disgusting. Not only was there hair in the sink, but the toilet had pee on the lid and seat! Absolutely gross, not sure if they clean after every guest.

Partner

8/10

Excellent

26 May 2026

Kaisa

Property was clean, spacious and close to all amenities in the downtown area. There were a few appliances that needed to be replaced, the iron did not work and the tea kettle lid didn't close property. Minor inconveniences, but overall a great stay.

Family

10/10

Exceptional

26 May 2026

jennifer

The bed and pillows were heavenly!

6/10

Pleasant

22 May 2026

Larry

The apartment was fine, but the area was a bit sketchy with homeless people just outside the doors and not generally a safe feeling

10/10

Exceptional

22 May 2026

Leah

Great location; quick, respectful response from management; overall great stay. Thanks!

Friends

6/10

Pleasant

21 May 2026

Matt

I prepaid for parking only to find out the hotel has no parking. So I had to pay again and it still hasn't been refunded to me. They also take a large amount for incidentally which also hasn't been refunded. Their is no early check in and the whole thing was a pain. The rooms themselves were pretty nice and the hotel is in a convenient location.

Friends_and_family Friends

4/10

Poor

18 May 2026

Christine

Unfortunately, we experienced several issues with the room that were disappointing, especially considering the price we paid.
To start, they asked us to check in 30 minutes late to ensure cleanliness. Once we showed up we learned it was because a staff cleaner lost her phone and assumed it was in our room. (It wasn’t). So she had to go in ahead of us to find it while we stood there. Next, the windows were extremely dirty and had spider webs, the shower leaked badly onto the bathroom floor during use, and the bed supports appeared to be broken, which made the bed uncomfortable and unstable.
At no fault of the hotel, once dusk hit, there were hundreds of people on the streets and at the 711 attached to the building. This happened both nights and we stayed there. By 8 pm there were medal detectors on the streets. One of which was outside the door to the entrance of the hotel. Spent most of our evenings watching the commotion outside. There was an extreme amount of police presence the whole time though. I believe it was precautionary. I highly recommend visiting the city which is beautiful and welcoming during the day only. Night time it turned into another world and I also recommend to leave children at home. It’s just not a family friendly area.
I understand that issues can happen, but these problems affected our overall experience and are the reason we likely would not return.

Partner

4/10

Poor

18 May 2026

Passion

Everything was well about the unit and everything was overall clean. Just wish they had extra covers sheets and pillows close or on standby.

4/10

Poor

17 May 2026

James

The TV did not work.
We had to purchase toilet paper.
Blinds did not work.
Noisy neighbourhood.
Not terrible but I would not recommend.

10/10

Exceptional

16 May 2026

Nadia

Very clean

Friends

10/10

Exceptional

15 May 2026

Janel

Great location for downtown events, although the 7-Eleven next door is a bit sketchy after dark. Great apartment with everything we needed, including blindfolds which are necessary as the apartment is flooded with city light all night.

Family

10/10

Exceptional

14 May 2026

Charles

Great location, nice room

6/10

Pleasant

13 May 2026

Alma

The toilet was not working when we arrived. They don't have maintenance onsite, therefore it took a day to have the issue resolved. The pullout couch is horrible. It was thin and slanted, making it impossible to sleep on. If you have more than two people, plan on at least bringing an air mattress. The location is conveniently located to main attractions.

Family_with_children

10/10

Exceptional

10 May 2026

Leslie

Was easy and nice

Friends_and_family Family

10/10

Exceptional

04 May 2026

Joachim

The room was a very positive surprise: very clean, and well equipped. The only (small) downside is the noise from the outside sometimes. But, I would stay again

Self

10/10

Exceptional

04 May 2026

James

Right in the heart of downtown Detroit. Close to everything. City is doing a ton of improvements to the area and it’s definitely in transition in a good way. Nice kitchen and unique rooms with a beautiful view. Will stay again next time I’m in the city.

Partner

10/10

Exceptional

29 Apr 2026

Casey

Clean and updated rooms.

Friends

4/10

Poor

26 Apr 2026

Stacey

We stayed in a lot of hotels and accommodations over a 3 week period whilst travelling.

I'll start with the positives... The room was a great location for Comerica Park and theres plenty of room. Check-in process was easy.

The cons...the bed was so uncomfortable I had the worst night sleep, the sofa bed which my child slept in was the same and sagged in the middle, was not clean and also uncomfortable. The deposit was taken days before arriving which was more than any other places we stayed at (most of not all took it at time of check in) and I got it back a few days later after asking for it (other places gave it back after check out).

Family_with_children

6/10

Pleasant

21 Apr 2026

Robin

Little to no staff present at anytime. I requested more coffee packs at 6pm. This was not possible to obtain as there is no staff on the premises.
Communication was good, but strictly by text or email.
Sketchy neighborhood

Partner

8/10

Excellent

20 Apr 2026

Aarika

Staff was very friendly. The Host was very kind!

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Myah

The place was like pictured. They could do some updating as far as the walls having lots of marks and scuffs but clean. I didn’t have face towels and took time to get them but they communicated and considering it being more of a virtual front desk I understand. I would have preferred a tv in the bedroom as well and not just the living room area. But my stay was comfy with pretty much everything I needed.

Self

10/10

Exceptional

20 Apr 2026

Isaiah

Excellent choice for stay

Partner

4/10

Poor

19 Apr 2026

Erinn

This room felt like it had been forgotten and left to quietly fall apart.

The first thing that hit me was the air—heavy, damp, and almost swampy. Everything felt slightly moist, like the room had been holding its breath for too long. It didn’t feel fresh or ventilated, just uncomfortable from the start.

Cleanliness was a major issue. There were visible stains on the bedding and furniture, which immediately made it hard to relax. Surfaces didn’t look properly wiped down, and overall it gave the impression that the room hadn’t been thoroughly cleaned in quite some time.

Between the damp air and the lack of cleanliness, it just didn’t feel like a safe or comfortable place to stay. I wouldn’t return, and I’d recommend looking elsewhere if you have the option.

Partner

6/10

Pleasant

16 Apr 2026

Monet Licea

There are many rugs in the room that are not necessary and are malodorous. Bed has plastic sheets that make it difficult to sleep. No bedroom TV. Needs increased security. The unoccupied host desk was thrown to the ground and the outside should use a passkey but it never locked.

Partner

10/10

Exceptional

16 Apr 2026

Cameron

Good view

Partner

10/10

Exceptional

12 Apr 2026

Kirby

Nice hotel walls are a Little thin but over all the hotel is nice

4/10

Poor

11 Apr 2026

Christian

The bed was noisy and not the best by any means. Toilet was not work working by the time an arrived to the room and a bag with linens was there just sitting in the couch so wasn’t sure if there were extras or they were dirty.

Self

10/10

Exceptional

09 Apr 2026

David

Staff and rooms were great. Roof top restaurant and bar are a hidden Jem.

Great stay!

10/10

Exceptional

05 Apr 2026

Alexis

It was really good for how many stays I need the floor was a little dusty other than that it was perfect.

Self

2/10

Poor

05 Apr 2026

Carrie

In a crime zone and not for tourist. Horrible. Location is fine but in most dangerist corner of detroit. Would not recommend at all

6/10

Pleasant

04 Apr 2026

Emma

From the minute I checked in with my family, I spent 30 minutes or so wiping down counters in kitchen, bathroom, window ledge, and the ultimate disappointment for me was noticing a brown stain on bedsheets when I lifted them back! When I contacted management to complain about these issues which was advertised as 24/7 but turns out it was only an answering service, I was told that they would try to get someone to bring me new sheets, etc. About an hour later, I followed up and the lady said she was sorry but no one’s at the site until tomorrow! I had to purchase detergent and spend 3 hours washing/drying bedsheets and pillowcases. I couldn't even rest from the long day of travel that I had with my family. Management sent a $70 gift card later that day as partial compensation but I let them know that I felt shortchanged and that they were getting off easy.

Also, the location was good but they share building with 7/11 and it’s a hangout spot for some sketchy folks!

Family_with_children

10/10

Exceptional

29 Mar 2026

Cassie

Very nice hotel for a two bedroom . however the fire alarm kept going off and I got kept getting noise complaint emails saying that I will be charged $500 and this is the third warning before I even checked in. Also, the fire alarm was going off throughout the night.

Partner

10/10

Exceptional

28 Mar 2026

Melissa

Parking in the lot a block away for $20 with unlimited in/out privileges was easy to access and safe. We needed extra bedding for the pull out couch, and staff brought it up to our unit, within a half hour. In unit laundry, full kitchen, absolutely gorgeous city views with automatic blinds. The unit was super clean and fully furnished. Having all the space for everyone in our group to have privacy was so wonderful.
The only slight downside was the noise during the night from a banner on the side of the building flapping in the wind. The hosts had provided earplugs, eye masks and noise machines in each bedroom!

Business

8/10

Excellent

28 Mar 2026

Ethan

The check-in process was annoying. The bathroom should have an exhaust fan installed. The location is fantastic. Overall, it was a very good experience and we will stay again.

Partner

6/10

Pleasant

24 Mar 2026

Keegan

Was \"upgraded\" to a room with two queens. With two people a King is what we wanted and didn't need the second room.

One the second night there was an alarm that went off in the hallway or another room all night. Got no sleep.

Partner

10/10

Exceptional

17 Mar 2026

Winnie

Great stay at Kasa, modern decor, very clean, spacious and lots of bonuses like washer dryer and full kitchen!

Family_with_children

10/10

Exceptional

17 Mar 2026

Alleya

Room was great, so was location and security of building

Self

8/10

Excellent

15 Mar 2026

Leslie

The room was nice and spacious. There were a few areas that did not look clean. 1. The back splash behind the bathroom sink had makeup stains and the lotion bottle had a makeup smudge on it. 2. We also notice the head board in one of the rooms was pretty stained up and 3. Used the washer and dryer noticed in the dryer vent that it looked as though the vent had not been cleaned in sometime. Walls could use a fresh coat of paint along with the cabinets. It was also very cold in there even though we turned the heat up. Otherwise, nice location and very walkable

10/10

Exceptional

14 Mar 2026

Ariunzul

Good

Self

10/10

Exceptional

13 Mar 2026

TAMEKA

The room was very clean and the location was great!

Friends_and_family Family

4/10

Poor

12 Mar 2026

Mia

The place is rundown. The walls to the left of the toilet are gross and need cleaning. There were crumbs left on the coffee table and stove. Fake plant desperately needed dusting. The place smelled funky. The coffee table top is warped and cracking. For the money, I got what I paid for. There is no parking.

4/10

Poor

10 Mar 2026

Victor

No valley parking, not even a descent coffee

10/10

Exceptional

09 Mar 2026

chengyu

big room comfortable

Self

6/10

Pleasant

09 Mar 2026

Janay

Nice but cleaning staff is limited. I believe there were only 2 cleaners for the entire building so they’re moving pretty quickly. There was a dried up piece of lettuce on the faucet in the kitchenette. The floors were not clean. The dishwasher panel kept falling off every time it was opened. The latch on the door seemed to be tampered with or as if someone forced the door open and the latch bent. Basically the door could still fully open with the latch was flipped.

Self

10/10

Exceptional

08 Mar 2026

Yujia

The room looks exactly like the picture and excellent location in downtown.

Family

8/10

Excellent

08 Mar 2026

Will

Shower head wasn’t as advertised but it was great value I thought.

10/10

Exceptional

05 Mar 2026

ashley

My most favorite place I’ve stayed at. Not a regular hotel so you won’t get gym/breakfast services, but in return you get a full kitchen and an apartment feel. There’s a 7/11 attached to the building so that was very convenient. Finding street parking was also quite easy. Great place to stay that was cheaper than most hotels in the area!

Self

4/10

Poor

03 Mar 2026

Jim

Heat turns itself off, while we were sleeping! Great view, if the windows had ever been washed. Our TV remote did not work and it was the only one in the room with a volume button. No volume button on the TV either! On-line help desk told us someone would be there to fix it the next day, after our check out. Took them till the next morning to tell us THAT, so all weekend without.

Partner

10/10

Exceptional

02 Mar 2026

Lawson

Clean and well located other then a few loud night, a great stay otherwise

6/10

Pleasant

01 Mar 2026

Jana

No staff to rate. The room could have been cleaner. Appliances & mirrors full of streaks. Bedding had some weird brown stains, there wasn't any body wash as mentioned, just shampoo & conditioner, a few extra bath towels would have been nice. Great location. The sleep masks are very much needed, shades do not block the city light, so many thanks for those. And since asked, a small coffee table would be nice.

8/10

Excellent

01 Mar 2026

Eric

Parking instructions were kind of confusing. Said if we got to the location before 8 to registrator my vehicle at desk no one was there

Friends

6/10

Pleasant

28 Feb 2026

Danielle

I booked the 1 bedroom for myself, mother, and son. The bed in the room was extremely low. When I pulled out the couch bed, the springs were broken and the frame was on a slant. I further examined the bed and there was dried up semen stains in the middle of it. I immediately called customer service to report my dissatisfaction. I spoke with Maria, who immediately changed our room and apologized for the issues. She stayed on the phone while I checked the new room. The new room was much better. However, there was a bunch of popcorn under the couch when I pulled the bed out. The iron board was missing and there were only 3 hangers. I also noticed that there was a lot of built up dust on top of the refrigerator. Overall, the room was much better than the first one. My recommendation would be to have more thorough cleaning services. I would also recommend better communication when it comes to extending stays. I had to extend my stay and was not informed that my access code would change. I was outside trying to get in when another guest had to let me in. Thankfully, my son was still in the room.

Friends_and_family Family