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Surestay Plus By Best Western Windsor

Windsor-ON · Canada

2530 Ouellette AvenueView location

8.0/10Excellent1,104 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort8.2/108.2
Condition7.6/107.6
Amenities7.6/107.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Surestay Plus By Best Western Windsor

Have fun at this Howard Johnson Plaza Hotel Windsor conveniently located off Highway 401 near downtown, shopping and Caesars Windsor Casino for gaming and live entertainment.

Watch sporting events and concerts at Windsor Family Credit Union Centre, or attend an event at Joe Louis Arena and Cobo conference and exhibition center just 12 miles from this lodging.

Find great breakfast and lunch onsite at the Marquis Restaurant, and start your morning refreshed with a complimentary Rise and Dine continental breakfast. Host an event in the meeting rooms and banquet facilities, and stay productive in the business center. Complimentary large-vehicle parking makes it easy to bring a crowd.

Connect to complimentary wireless Internet access from the comfort of your guest room, or upgrade to a hot tub room or suite for additional comfort. Smoke-free rooms are also available. Pets are welcome at this lodging.

Read more about this hotelShow less

Located in Windsor (Remington Park), SureStay Plus by Best Western Windsor is within a 5-minute drive of Devonshire Mall and Detroit Windsor Tunnel. This hotel is 2.9 mi (4.7 km) from Caesars Casino and 3.1 mi (5 km) from University of Windsor.

Make yourself at home in one of the 93 guestrooms featuring microwaves. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Planning an event in Windsor? This hotel has 3498 square feet (325 square meters) of space consisting of conference space and meeting rooms.

Free self parking is available onsite.

Popular amenities

Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CAD 200 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Spoken Language

    English

    French

Nearby attractions

Devonshire Mall 2 km / 1.2 mi
Detroit Windsor Tunnel 4.2 km / 2.6 mi
St. Clair College 4.5 km / 2.8 mi
Chrysler Theatre 4.7 km / 2.9 mi
Adventure Bay Family Water Park 4.7 km / 2.9 mi
Caesars Casino 4.7 km / 2.9 mi
Willistead Manor 4.8 km / 3 mi
Dieppe Gardens 4.8 km / 3 mi
Art Windsor-Essex 4.8 km / 3 mi
The Colosseum at Caesars Windsor 4.9 km / 3 mi
Malden Park 4.9 km / 3.1 mi
Windsor Riverfront 5 km / 3.1 mi
University of Windsor 5 km / 3.1 mi
GM Renaissance Center 5.7 km / 3.5 mi
Olde Walkerville Neighborhood 5.9 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 93
  • Number of floors (main building): 2
  • hotel
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 21 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Hotel safeExtra charge
  • Lift access
  • Concierge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • TV lounge
  • Breakfast
  • Early Check-inExtra charge
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 26 m²QUA.ST
    QUADRUPLE STANDARDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Tea and coffee making facilities
    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Microwave
    • Bathtub
    • Housekeeping
    • Cable TV
    Show all 15 amenities
    • Desk
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    QUADRUPLE STANDARD

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Room amenities

    • Tea and coffee making facilities
    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Microwave
    • Bathtub
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    SUITE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2K-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO KING BEDSSUITE • TWO KING BEDS • 1 Bedroom • 26 m²SUI.2K-1
    SUITE TWO KING BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom: 1
    • Bathtub
    • Hairdryer
    • Housekeeping
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    Show all 15 amenities
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    SUITE TWO KING BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2K-1

    Room amenities

    • Bathroom: 1
    • Bathtub
    • Hairdryer
    • Housekeeping
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 26 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Microwave
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    Show all 15 amenities
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • Hairdryer
    • Bathtub
    • Bathroom: 1
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    DOUBLE STANDARD

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Microwave
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • Hairdryer
    • Bathtub
    • Bathroom: 1
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 26 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Hairdryer
    • Bathtub
    • Bathroom: 1
    • Ironing set
    • Individually adjustable air conditioning
    Show all 15 amenities
    • Safe
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    SUITE KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Hairdryer
    • Bathtub
    • Bathroom: 1
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Windsor

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Surestay Plus By Best Western Windsor

8.0
Excellent
1,104 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
7.6 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Kyle
Clean room, lovely staff, free parking and Tim's in the same lot.
8/10
Excellent
12 Jul 2026
Leslie
A little worn down and tired but great staff. Very friendly and accommodating.
Family_with_children
8/10
Excellent
11 Jul 2026
Randy
The run and facilities met expectations. The breakfast was very nice.
6/10
Pleasant
09 Jul 2026
Aura
The common areas were not very clean (not dirty either). The common areas are a bit dated, the room has been updated so overall, not a mad motel
Partner
8/10
Excellent
07 Jul 2026
Horst
Room was very clean.
Breakfast was average. Limited seating area.
Staff at check in was extremely helpful and pleasant.
Partner
2/10
Poor
05 Jul 2026
dina
The room was really smelly, the air condition unit was really loud we couldn’t sleep, not enough towels, and when the house keeping clean the room thy took the towel but didn’t leave new ones, the towels was dirty. The breakfast was really good and the lady took really good care of the missing food during breakfast time, she was really a nice lady. Parking was ok we didn’t had no issue. There is enough space
Partner
8/10
Excellent
05 Jul 2026
Michel
The hallway of the second floor was not air-conditioning as other hallways were.

When I entered my room the first time, the room temperature was 32C, I had to start the air conditioning
8/10
Excellent
05 Jul 2026
Jeffery
The staff was very friendly and helpful. Parking was fine. Breakfast was the usual fair of breakfast cereals, bagels, toast, and muffins.....they have hot items from a waffle maker, and a small tray of eggs and sausage.....small supply, so you have to camp out in the area and grab some while you can, as the other guests dive bomb the supply to overflow their plates to snag it all for themselves. 24/7 coffee and tea machine was nice. The Only issue was the room air-conditioner kept shutting off with the error code E9. I looked it up online, it was for excessive moisture and the unit shut off to protect itself. Not surprising since we were there in a MASSIVE HEAT WAVE when it was 100+ degrees during the day, and only got down to 80 degrees at night with a lot of humidity. We had to keep turning it off and back on to reset the unit so it would blow cold air. Sever other guests had the same issue, and we didn't bother the staff about it. Way beyond their control.....we've stayed there with no issues previously in normal weather. Otherwise, another pleasant stay. We've been there several times and for the cost you really get a lot compared to other hotels in the area. They worked with me to give a refund when we had to leave 2 days earlier than our reservation. (The wife and I both got heat stroke and sick, so we cut our vacation short.) I would recommend this hotel to anyone.
Partner
10/10
Exceptional
05 Jul 2026
John
We had a clean, cool, spacious room, and a good breakfast in the morning, all for a very reasonable price.
Friends_and_family Family
10/10
Exceptional
30 Jun 2026
Danica
Great breakfast in the morning, very helpful staff!!
10/10
Exceptional
29 Jun 2026
Bernardo
Nice clean room for price too . Was impressed
Self
6/10
Pleasant
29 Jun 2026
Mohamad
N.a.
Family_with_children
6/10
Pleasant
29 Jun 2026
Joan
Unfortunately we were placed in an adjoining room when a very noisy families arrived late at night. They kept talking loud including small children with a young child crying a lot. Eventually we had to call down to reception to ask them to be quiet.
Partner
10/10
Exceptional
28 Jun 2026
Tom
Good breakfast and clean rooms
Family
10/10
Exceptional
28 Jun 2026
Azharkhan
Clean rooms. Good location, parking is plenty and friendly staff
10/10
Exceptional
27 Jun 2026
Cara
Common areas and room was very clean. Lots of choices for breakfast. Lots of parking
Self
4/10
Poor
24 Jun 2026
Kelly
Lets start with the positive....

The front staff at check in was great. Very friendly. The bed was comfortable and pillows too.

The room was dirty. The floors were sticky and the bathroom floor had stuff spilled on it. The toilet was dirty so I washed that down and the lady at the front desk was very helpful even though the cleaning staff had left for the day (I use the term loosely) she brought a mop and bucket with soap to do the floors herself. the shower curtain needs to be bleached it was dirty. I got to breakfast 10 minutes late ( thought it was 10am but told no 9:30 weekdays) there was nothing left but was offered coffee like that was a perk. Declined. The lady that checked me out was great too.
Self
6/10
Pleasant
23 Jun 2026
Ammar
Ok
Partner
10/10
Exceptional
23 Jun 2026
Marvin
Great for a short stay! Well kept and maintained! I am just not sure why the check-in deposit of Cnd$200 is so high to cover potential room damage or in-room purchases.
Partner
10/10
Exceptional
22 Jun 2026
Brianna
This is my second stay and it was much better than my first - my room was clean and smelled fresh - much better than the over powering perfume smell of my previous stay. I arrived with reasonable expectations and brought my own gluten free options for breakfast. The staff working the desk when I checked out were very helpful and recognized this was my second stay in a short period.
Self
10/10
Exceptional
22 Jun 2026
Chioma
Breakfast is super great
Lots to choose from, there's ample parking and the rooms are clean.
10/10
Exceptional
20 Jun 2026
syed
Good place to short stay
Vlean environment
Lots of parking
Friendly staff
Friends_and_family Family
6/10
Pleasant
15 Jun 2026
Brianna
When checking in the staff member copied my drivers license but didn't return it - he was more concerned about the $200 hold on my card and whispering through the plexiglass that is installed. My room smelled like a bottle of cheap cologne was spilled in the room and the scent did not dissipate throughout my stay. The hallways are not temperature controlled and are stifling hot when it is hot outside. Although there was breakfast every morning the gluten free options are limited to yogurt, eggs and limited fruit. Breakfast the second day was chaos - people pushing in front of others to get what they wanted and there is no semblance to the set up so people are every where. The room was clean and well kept - I really appreciate the microwave and fridge in the room so I am able to bring my prepped food with me.
Self
4/10
Poor
15 Jun 2026
Jessica
My stay was not what I was expecting. The room itself was clean and updated, but there were a number of issues with the room. Right off the bat, the toilet wouldn't flush. I checked the tank and there was no water in it. I called down to the front desk to have it resolved. They said they were alone and had no one to send up, so they asked me to put water in the tank and to call back if it still wasn't working (it worked, thankfully, but I shouldn't have to put water in the toilet to make it function). I had to do this multiple times in my one night there just to get the toilet to flush. The connecting door to the room next to mine - it didn't lock. The deadbolt had been painted shut so the lock mechanism couldn't move. The door stopper worked so that was okay I guess. I could hear that I had neighhours too, so I moved a large chair in front of the door for peace of mind. I then went to draw a bath for my child - the stopper in the tub didn't work so the water wouldn't stay in the tub. I had to use the ice bucket and just pour water over her to bathe her. Also, the water was either ice cold or extremely hot - no in between. Finally, when I went to close the curtains for bedtime, I saw a pile of plaster on the floor. I looked up and saw the ceiling was crumbling and it looked like the curtain rod could fall down if pulled too hard. The breakfast was the only good thing about it. Overall, dissatisfying. I wouldn’t stay here again.
Friends_and_family Family
8/10
Excellent
15 Jun 2026
Mai
Walking to stairs
Partner
8/10
Excellent
13 Jun 2026
CARLOS
Good value
Family
6/10
Pleasant
12 Jun 2026
Rossana
Curb appeal not there even though clean ...it definitely needs some sprucing up....and please....magnifying small mirrors in bathroom is a must. in every hotel....lighting not always best in bathrooms.
4/10
Poor
11 Jun 2026
scarlett
They don't seem to care about extenuating circumstances with their customers. They only care about making money. Came to them needing to either change a date or cancel and rebook with extra days and they flat refused. Very unprofessional in my opinion.
10/10
Exceptional
08 Jun 2026
Kasandra
Clean room! Parking Onsite! Breakfast. Checking in was a breeze. Bonus Tim Horton's right beside hotel.
10/10
Exceptional
08 Jun 2026
Karen
Clean, quiet hotel with friendly staff. Breakfast included was nice as well. Price was reasonable for a one night stay. Close to the amenities that we needed.
Friends
10/10
Exceptional
04 Jun 2026
Steffi
Great helpful staff. Lovely breakfast
Partner
8/10
Excellent
03 Jun 2026
Diane
Best breakfast huge variety for everyone not sure how housekeeping works but be nice if stuff they provide if was used got replace daily to
Family
8/10
Excellent
01 Jun 2026
Gordon
A good place to stay. Great staff, good breakfast and clean rooms
Self
4/10
Poor
29 May 2026
Kwan
It was terrable no return for me
For sure
Self
2/10
Poor
29 May 2026
Christine
The front desk clerk was very unprofessional and ignorant
Partner
8/10
Excellent
25 May 2026
Vilma
Clean room. Hot Breakfast was amazing. Lots of options - Fruits dairy, coffee was great too.
Only hard part no elevator if you need to bring heavy stuff.
Overall great value for price.
Friends_and_family Family
10/10
Exceptional
24 May 2026
Adenike
Breakfast was nice, staff was super helpful. One thing to not this place is not accessible from what I’ve seen there’s no elevator just stairs
Friends
2/10
Poor
23 May 2026
Jason
Thin walls and grumpy staff
Family
10/10
Exceptional
20 May 2026
George
All good.
Partner
6/10
Pleasant
20 May 2026
Martin
Hotel was ok and affordable…200$ deposit per day is way too much and enough for me not to book there anymore.
Partner
4/10
Poor
20 May 2026
Michelle
The breakfast was awful. The volume of people versus space was absolutely insane
10/10
Exceptional
18 May 2026
Betsy
We had a great stay, room was clean, excellent staff relation. Breakfast choices need some improvement and need more sitting area.
10/10
Exceptional
17 May 2026
Mena
Absolutely recommended
Friends
4/10
Poor
17 May 2026
lamar
Feels like there are many long term people living in this building , smashed cars in the lot no elevator and long ass hallways
8/10
Excellent
12 May 2026
Angela
The hotel was nicely clean and the staff were very friendly and helpful. The breakfast was very satisfying.

The unfortunate part was everything echoed! Any movement in the room seemed to echo throughout and we could hear everything in the halls all night.

But all in all, it was a nice place to lay our heads.
Partner
10/10
Exceptional
10 May 2026
Jack
Better than the first room
Partner
10/10
Exceptional
10 May 2026
Jack
The room was very clean execpt for some parts but the bed was clean and it was in a good area of town
Partner
8/10
Excellent
10 May 2026
scarlett
Very friendly staff. Clean updated rooms. Good location. Free breakfast. Ok parking. Loud doors are my only complaint.
Partner
8/10
Excellent
08 May 2026
Catherine
The room was clean and comfortable. Lots of parking. Suggest the driveway sewer grate be attended to. The noise was a bit much when cars used the driveway.
Partner
10/10
Exceptional
06 May 2026
Maria
Staff
10/10
Exceptional
05 May 2026
Randa
Clean room
10/10
Exceptional
05 May 2026
Diane
Clean room comfy beds pillows great staff amazing breakfast and good parking only tiny thing was hot water took at least ten minutes to get hot but wasn’t a big issue overall we will rebook again soon to stay there once more
Family
8/10
Excellent
03 May 2026
Thomas
Everything was good except you could hear neighbours flushing the toilets and one puking at 7 am probably from too much partying! Overall worth the price paid though. Comfortable and clean bed.
Partner
6/10
Pleasant
25 Apr 2026
Nishant
Average breakfast. Surely can be better. Good cleanliness. The office chair in my room was ripped. The checkout time was 11 and at 11:10 I get a call from the receptionist to remind me to checkout. This has never happened to me before. When I said I will take 15 minutes more, her reaction was as if I said 15 hours. Quite disappointing experience.
Self
10/10
Exceptional
23 Apr 2026
Humberto
All good
8/10
Excellent
22 Apr 2026
MALACHY
The front of the property could use some uplifts.
Friends_and_family Family
10/10
Exceptional
20 Apr 2026
Phil
Very clean, good breakfast.
Self
10/10
Exceptional
18 Apr 2026
Joseph
Excellent “bang for your buck!” No bells & whistles; clean, affordable hotel with an included breakfast. Frequent stay for me in Windsor!
Self
10/10
Exceptional
17 Apr 2026
Glenn
Fresh waffles, eggs and sausage in steam table, various breads and cereals
Partner
10/10
Exceptional
12 Apr 2026
CHINH
Very clean room, plenty of parking spaces, and nice staffed
8/10
Excellent
09 Apr 2026
Bea
Clean room, breakfast good
Friends
10/10
Exceptional
05 Apr 2026
samila
The room was clean, the staffs were super nice and friendly. We enjoyed our stay.
Friends
6/10
Pleasant
04 Apr 2026
Mackenzie
Breakfast is good just wish there was more variety
Friends_and_family Friends
6/10
Pleasant
03 Apr 2026
Shauna
Hotel is dated . Was placed on first floor and was very loud with doors slamming from hallway exit . Arrived around 215 and was charged 20$ to get room early . Hotel was clean and breakfast had small options to choose from . Was an okay experience.
8/10
Excellent
29 Mar 2026
Annalisa
Did not have breakfast. Parking was convenient.
Partner
10/10
Exceptional
28 Mar 2026
Melissa
Clean room comfy bed
Family
8/10
Excellent
27 Mar 2026
Steve
The room was noce and staff were friendly. The breakfast was a disappointing. We went out instead.
Partner
8/10
Excellent
27 Mar 2026
Giuliana
Breakfast was tasty
2/10
Poor
21 Mar 2026
OSAYD
Room was freezing, the bathroom was a freezer. Felt like a prison, the heater turned off and on. And no directions when wanting to leave in the building.
Partner
8/10
Excellent
19 Mar 2026
Jing
I was back for one more night because I didn’t finish my appointment as I expected. The front desk recognized me and explained that why my room was cold because they didn’t expect I wanted the room on the second floor, they usually turn on the heater ahead of the guest arrival to ensure the guest has comfortable place. That was kind of nice to hear that, I felt am respected. The place is new Reno, new look, super clean, staff are great! Definitely will come back again.
Family_with_children
8/10
Excellent
18 Mar 2026
Jing
Good location, newly renovated, space is very roomy. Clean and comfortable. Bathroom is very small, breakfast isn’t refilled very often and need patience to wait for eggs and sausages. Heater is taking very long time to heat up the room, but all day hot tea and coffee is bonus.
Family_with_children
6/10
Pleasant
15 Mar 2026
JONALD
There was no pool, breakfast was ok eggs were not edible but waffles good.
Friends_and_family Family
8/10
Excellent
13 Mar 2026
Thomas
Nice place. Very clean, bed was comfortable, and breakfast was ok. Place is pretty basic but close to fun in Windsor. Overall excellent for the price.
8/10
Excellent
04 Mar 2026
Lorie
Clean room staff were great
Friends_and_family Family
8/10
Excellent
01 Mar 2026
Paul R
Checkin staff was friendly and prompt. Room was clean.
4/10
Poor
01 Mar 2026
peter
the heater was not and it was hard to ajust correctly
The bathtub/shower did not drain
The handle on the sink was falling offf

Regards
10/10
Exceptional
01 Mar 2026
Armstrong
It's a great potion. Hotel parking is easy, room is clean and Staff are friendly too.
Family_with_children
10/10
Exceptional
28 Feb 2026
Timothy
I had a great sleep. The price was affordable, and breakfast was good.
Self
8/10
Excellent
28 Feb 2026
Renee
Clean room, friendly staff and comfortable bed.
Self
10/10
Exceptional
23 Feb 2026
Maria
Everything was great, great service beautiful room nice and peaceful get away
Partner
10/10
Exceptional
13 Feb 2026
Elizebeth
The room vas very clean and neat .staff vas very friendly and polite.
Business Partner
6/10
Pleasant
08 Feb 2026
Abdallah
Staff was good but heater in the room kept turning off randomly in the middle of night and I had it turn back on multiple times
Leisure Partner
10/10
Exceptional
07 Feb 2026
Muhammad sohail
Staff lady was excellent.
Leisure Family_with_children
10/10
Exceptional
03 Feb 2026
Catherine
Very clean. Great price.
10/10
Exceptional
03 Feb 2026
Chong ho
Good
Business Self
10/10
Exceptional
29 Jan 2026
Chong ho
The staff are friendly
8/10
Excellent
18 Jan 2026
Zack
Room was small, but it did the job. My one issue, the $200 deposit is steep, especially for the quality of place you're staying. I've traveled many places across North America, and I can count the amount of times on one hand that charges this much for a one night deposit
10/10
Exceptional
17 Jan 2026
valerie
Room was great and very good service
Leisure Partner
10/10
Exceptional
16 Jan 2026
Derek
Breakfast good. Parking fine.
Leisure Partner
10/10
Exceptional
05 Jan 2026
Joseph
Clean, updated rooms; friendly staff
10/10
Exceptional
05 Jan 2026
Nidhi
Clean room, good staff, very standard breakfast.
2/10
Poor
02 Jan 2026
Wasil
They charge $30 for 1 hr early checki
8/10
Excellent
02 Jan 2026
Dario
Given room on 2nd floor and no elevator. Did not have breakfast as got up to late. Great location central in city
Partner
2/10
Poor
01 Jan 2026
Martin
Thr breakfast was loousy
Partner
8/10
Excellent
30 Dec 2025
Son
Clean.
8/10
Excellent
23 Dec 2025
Sean
All good value.
Friends_and_family Friends
10/10
Exceptional
21 Dec 2025
Andrea
Clean and spacious room.
Friends_and_family Family
8/10
Excellent
17 Dec 2025
Melissa
The staff was courteous, room was clean. We found the pillows very big, thick, we asked for a smaller one but was told there were not any. The breakfast offered was delicious.
Partner
8/10
Excellent
15 Dec 2025
cheryl
Decent hotel for an overnight stay, higher priced than it should be but everything is.
Leisure Family
6/10
Pleasant
10 Dec 2025
Talwinder
Good

Location & surroundings

Surestay Plus By Best Western Windsor
2530 Ouellette Avenue, Windsor, Canada

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Surestay Plus By Best Western Windsor

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