Name: Hotel Indigo Detroit Downtown
Address: Washington Blvd, 1020, Detroit, 48226, US

4/10

Poor

24 Jul 2026

Christopher

Staff were friendly. The hotel itself was beat up. Our room, which had a view of the A/C units for the building, was not clean. Stained rug, dried blood on the headboard, cracks in the ceiling, and the Window A/C unit was very loud. Don’t plan on returning to Detroit but wouldn’t stay here again.

10/10

Exceptional

23 Jul 2026

Jack

Room was clean, easy in and out.

8/10

Excellent

21 Jul 2026

Morgan

Hotel was fine. We did have to switch rooms after a minor cleanliness issue but the staff made it right immediately and got us in another room. Hotel was kind of loud but it was a Saturday night downtown. Overall experience was fine.

8/10

Excellent

21 Jul 2026

Loretta

Walking distance of the passport office. Arrived early morning and the valet guy was super sweet shout out to MH

Family

8/10

Excellent

20 Jul 2026

Tiffany

Nice Hotel

Self

4/10

Poor

20 Jul 2026

Christopher Joseph Rivera

Hotel is definitely well worn. The room was okay but fixtures show rust and some mold was noted in the shower.

Corporate IHG apparently shifted the hotel to a new point of sale system so I ended up getting a bunch of phantom charges on my card which they were unable to resolve. Will see if those get reversed.

The breakfast was decent.

Personnel tried to be as helpful as they could, so that was also appreciated.

For the price there are definitely other options in the area worth considering.

Business

8/10

Excellent

20 Jul 2026

James

This hotel is very well-located and has everything you need for a stay. It's quite tired, though, especially for a Hotel Indigo

Partner

8/10

Excellent

17 Jul 2026

Tom

Good location. No 'store' to get sunscreen, etc. Bar was closed on a Saturday afternoon.

Family

6/10

Pleasant

16 Jul 2026

Deja

I stayed during 4th of July weekend …I feel like the rooms were very small and outdated . I was displeased that the bathroom didn’t have a vanity …I pretty much had to live out of my bags and hygiene kit for the duration of my stay because It just wasn’t enough room for anything in bathroom ..also it was only enough room for one suitcase/luagge in the double room . I would not stay here again…

Friends

8/10

Excellent

15 Jul 2026

Jacqueline

The room needed updating, a little worn out

Partner

8/10

Excellent

14 Jul 2026

Tonya

Hotel was nice, very nice staff and helpful. Our room was a bit rough in spots with some wear and tear noted in the bathroom but over all enjoyed our stay

Family

2/10

Poor

13 Jul 2026

Beyonca

I had a very disappointing experience with Hotel Indigo Detroit Downtown.

Not only was I charged for my stay despite the issues I encountered, but the overall condition of the hotel did not meet reasonable expectations. The room was not clean upon arrival, which immediately raised concerns about the property’s standards. Cleanliness is one of the most basic expectations when booking a hotel, and this experience fell well below that standard.

The customer service was equally disappointing. Staff members were unprofessional and did not handle my concerns in a respectful or helpful manner. Instead of working toward a resolution, I was left feeling dismissed and frustrated.

To make matters worse, I later learned my reservation had been treated as a no-show, even though I was actively trying to resolve the situation. The entire experience from the condition of the room to the handling of my concerns and the billing left me with very little confidence in this property.

I cannot recommend this hotel based on my experience. Travelers deserve clean accommodations, professional customer service, and accurate billing practices. Unfortunately, I received none of those.

Partner

6/10

Pleasant

13 Jul 2026

Tammy

Resturaunt service was very poor. Room was warm and took a long time to cool.

Family_with_children

10/10

Exceptional

08 Jul 2026

Ana

Very busy when we arrived but the staff was ready and check in was an easy and fast process!

10/10

Exceptional

08 Jul 2026

Kirkland

Reception check-in with Robert in training was great! Friendly, Professional and very helpful. Valet service could stand an upgrade. Never got a claim ticket when car was parked. Overall, Great way to start a vacation! The room was clean and quiet! The bed was very comfortable , slept very well.

10/10

Exceptional

07 Jul 2026

Mareshah

Great hotel Thank You

Friends

2/10

Poor

06 Jul 2026

Mpange

This was the worst hotel I have ever stayed at the hotel was very dirty. We checked in our room immediately noticed that the floors were not swept at all the carpet not vacuumed bathroom not cleaned and the bedding had stains on them when I asked for someone to clean. They said they will send someone over, but never did.

Friends

6/10

Pleasant

06 Jul 2026

Heath

With a hotel with no parking, Velet parking was very expensive. No ice, and couldn't even get snacks system wasn't working

Friends

8/10

Excellent

03 Jul 2026

Evelyn

The shower tiles in the corner close to the turn-on knobs were unacceptable and never got cleaned after requesting/reporting. One day, the bed was not made or linen changed.

Staff were friendly and professional. Meals were great in the restaurant, however, seemed to have run out of items or the fryer was not working making selections too limited.

Business

6/10

Pleasant

02 Jul 2026

upeksha

It's an okay place to stay downtown. The hotel has an air freshener or cleaner that is super strong. If you are sensitive, I wouldn't stay here.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Angie

Great location/walking distance to convention center.

Friends

8/10

Excellent

28 Jun 2026

Satara

Great location, walkable attractions, and incredible food, with excellent hospitality. My only complaint was a transportation issue that caused us to miss our first day of check-in. I was in contact with the hotel directly but received no response, so when we arrived, they gave up our room. This was eventually corrected, but I would like a credit for that day or a refund. Housekeeping was another issue— we didn’t see housekeeping until checkout, and towels and washcloths took hours to receive.

Friends

10/10

Exceptional

28 Jun 2026

bianca

Clean rooms, very convenient to the convention center, safe especially for solo female travelers. Cleaners come by daily to refresh rooms and bathrooms. Noise from outside is minimal. Security on site and doors to street close after 10 PM providing more safety.

Self

6/10

Pleasant

27 Jun 2026

Neli

The hotel is nice and in a great location, but unfortunately our overall experience wasn’t the best. We booked two rooms for a group of six girls, and from the start there were not enough towels. We requested more, but they didn’t arrive until much later. Our rooms also weren’t properly cleaned or restocked during our stay. When we asked for fresh towels and toilet paper, those requests were also delayed.

One evening we decided to have drinks at the hotel bar, but the cocktails were disappointing, and the bartender seemed to be in a bad mood, which made the experience uncomfortable.

Overall, the hotel itself is good and the location is excellent, but the service and staff responsiveness need improvement to match the quality of the property.

Friends

10/10

Exceptional

25 Jun 2026

Samuel

Clean, accessible, and well appointed hotel in the heart of Detroit. The gym was a decent size and nicely equipped for a ~30 min workout.

Self

6/10

Pleasant

24 Jun 2026

Leonardo

Great costumers services, poor mattresses

Friends_and_family Friends

8/10

Excellent

24 Jun 2026

Marcus

Good for a short stay. Good location. Would stay here again.

Partner

8/10

Excellent

21 Jun 2026

Timothy

The hotel was very clean. It wasn’t easy to determine where ice could be found. Outside noise was fairly annoying in the early evening hours through the air conditioning unit, even on the seventh floor. Parking was expensive and so was the price of a one night weekend stay.

Partner

10/10

Exceptional

21 Jun 2026

Karen

The staff were so friendly, welcoming and helpful. I would definitely stay at this hotel again anytime I am in Detroit again.

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Vania

The bar and restaurant was so convenient!

Partner

8/10

Excellent

21 Jun 2026

Laura

Indigo is a most affordable hotel in the Hart of downtown Detroit. I’ve stayed there many times when I have visited Detroit because it is a well kept property for a reasonable price. The restaurant serves great coffee and a marvelous breakfast.

8/10

Excellent

16 Jun 2026

Marcellette

We were well accommodated

8/10

Excellent

13 Jun 2026

Anne

Excellent location within walking distance from downtown and literally across the street from the express bus from airport. Hotel was very clean and the staff were super helpful. Area felt safe to walk around and it was quiet enough for sleeping. Would have liked a kettle for the room, but other than that, it was all good.

Partner

10/10

Exceptional

12 Jun 2026

Travis

Great hotel with excellent staff. Close to all the major attractions Detroit has to offer.

Friends

8/10

Excellent

12 Jun 2026

Weon Mook

Very spacious

Business

10/10

Exceptional

08 Jun 2026

Barbara

It was a pleasant experience.All the way around

10/10

Exceptional

08 Jun 2026

TaKye

Everyone is so sweet and welcoming, very professional and the room was very nice and clean

Partner

8/10

Excellent

07 Jun 2026

Leah

False fire alarm at 720 am was very irritating.

Partner

8/10

Excellent

07 Jun 2026

Jayne

Desk staff helpful in resolving issue in our room. Valet staff helpful as well.

Partner

6/10

Pleasant

07 Jun 2026

Tamara

The location was perfect for getting to the Fox Theater if you and your traveling companions don't mind walking. I enjoyed my stay,.but some minor updates are needed especially if you are paying the downtown price for a room. The room needed a mattress change which was sinking in the middle and the shower wasn't working properly which is fine because I love baths anyway. I wish I focused more on the pet stay because I am allergic to dogs, but I made due. The bed rug needs to be cleaned and the floors needs some Murphy's Soap.

The valet parking team was excellent and the staff working the evening of 6/5 (Andre I believe was his name was phenomenal). The morning staff of 6/7 checking out wasn't as grand because I had to wait in line and the staff worker waited on the gentleman who stepped around me in line to answer his question. Not a great customer service experience here!

Partner

8/10

Excellent

06 Jun 2026

Jamie

Staff was nice.

Family_with_children

10/10

Exceptional

06 Jun 2026

Cecilia

Great place to stay

Self

10/10

Exceptional

01 Jun 2026

Eric

Awesome that we could have dinner in the lobby rather than leave the property! Waitress that was there was wonderful!!

Partner

2/10

Poor

31 May 2026

Akshay

We checked in late into a room and realised that there were food leftovers from previous guests in the refrigerator. The oven and Refrigerator both didn’t seem to work.

We were given a second room and found that there were hair strands on the microwave oven, dust and coffee stains on the bed side table and the bathroom door was broken, resulting in door not closing.

Room hygiene and cleanliness were basic expectations which this hotel failed to provide. Really disappointed with our stay.

Because it was late we ordered food online and asked for some basic cutlery to which we were told they ran out of paper plates and spoons.

Failed to meet basic expectations!!

Family_with_children

10/10

Exceptional

25 May 2026

Lionel

Solid stay.

Partner

8/10

Excellent

25 May 2026

Andrew

Room met all expectations. Convenient parking, easier access to downtown since the road repairs have progressed outward.

Self

8/10

Excellent

24 May 2026

Kristal

Clean room. Quiet. Staff in the bar/restaurant were very nice. Check in and out staff were friendly. We have stayed there several times. Its a good, convenient location

Partner

6/10

Pleasant

22 May 2026

Teresa

Room wasn’t ready had to wait 3 hours
Toilet backed up

Family_with_children

8/10

Excellent

19 May 2026

Brande

Fun property!

Partner

6/10

Pleasant

18 May 2026

Mackenzie

We had stained bedding and furniture. The floors were not completely cleaned from the apparent glitter party that took place by the prior guests. The ac didn't work when we went in and had to get maintenance to come up and fix it.

Partner

6/10

Pleasant

18 May 2026

Shannon

I’m not sure which way our window was facing, but it was ridiculously loud traffic all night long. Room was humid and not quite cool.

Partner

10/10

Exceptional

17 May 2026

Barry

Great location from Camerica

Friends

8/10

Excellent

17 May 2026

LAUREN

Staff was friendly.
Cleanliness of the room average. Could use some minor up keep and also noticed the air conditioner unit was dirty, small little bugs.

Partner

6/10

Pleasant

17 May 2026

Corey

Paid for an early check in. But the room had maintenance issues so I didn’t have full access to the room but still had to pay

6/10

Pleasant

16 May 2026

Simon

The hotel feels a little tired and understaffed. Three of the rooms we booked weren't available until gone 6pm. Breakfast was disappointing. One staff member most mornings for a busy room, with breakfast taking up to an hour. One morning, our breakfast just didn't appear. Location is good.

Business

10/10

Exceptional

14 May 2026

paul

Great stay.

4/10

Poor

14 May 2026

Beth

The location was great. Jamilet at the front desk was charming. The bedside lights and coffee pot didn't work, the room didn't warrant the cost

Family

8/10

Excellent

11 May 2026

Danielle

We have always been happy with this property, this time, not so much.
We arrived shortly after 5PM to a line of people waiting to check in. Listening as other were being checked in, they were telling guests there was a wait for their rooms. The associate was explaining that guests have been checking in since 7AM, and they are giving out rooms in the order that they came in.
Explain to me, what does that mean? In my mind, you don’t have rooms ready, period. She denied that to be the case. She said it was about a 15-20 minute wait. While we were waiting the family behind us got called to the desk for their room.
My husband went up to talk to the guy that came out from ‘office?’. He told him we’ve been waiting longer than the 15-20 minute quote. He immediately had a room for us.
The front desk peeps, just did not seem as friendly as they normally are.
Side note, in room coffee maker did not work. It leaked all over the dresser.

Partner

10/10

Exceptional

11 May 2026

James

Great stay for a concert. Easy walk to Ford Field.

8/10

Excellent

11 May 2026

Sarah

Clean, well maintained, with friendly staff. I’d stay here again!

Family

6/10

Pleasant

11 May 2026

Mary

We arrived at the beginning of check in time (4pm) and were told we would have to wait about an hour for our room. We then were told our room type had been changed from a standard to a suite without our knowledge, and there were only a few suites available, hence the wait. Our room was ready two hours later.
The room was nice and big. However, the shower was not as clean as it could have been and the handle came off in my hand. The air conditioner also made very loud banging noises as it cycled on and off. Very frustrating experience at an otherwise nice hotel with a great location for events at Ford Field/Tigers stadium

Family

6/10

Pleasant

11 May 2026

Izeta

From the time I got there pull up to vallet parking where I thought me and my daughter would have help with out bags..everyone just pretty much stared at us no help at all..hospitality not good at all..the money I paid to stay there wasn’t worth it..didn’t have breakfast there or visit the bar..I refuse to spend more money somewhere with less hospitality..I would not stay again..

Family

10/10

Exceptional

11 May 2026

Darlene

The hotel staff was amazing! Breakfast was not free, it took an hour to be served, restaurant was very understaffed, waiter was so nice though,

8/10

Excellent

11 May 2026

Roberta

Clean room and helpful friendly staff!

Partner

10/10

Exceptional

10 May 2026

Robert

Rock on nice place to stay in the heart of the city

Friends_and_family Family

4/10

Poor

08 May 2026

Laura

We did not eat at the restaurant in the morning. I went down our first morning in the hotel (Saturday, 5/2) and just wanted to get two (2) cups of coffee to take up to the room.
There was only one server in the restaurant, and she was helping people at tables in a far section of the restaurant where she couldn't see me at the counter. After waiting over 5 minutes, and getting no service, I left and went across the street to the Starbucks in the Westin to get the coffee. I went there the remaining 2 days we stayed.

Partner

10/10

Exceptional

05 May 2026

Andrew

Great location and quick valet

10/10

Exceptional

05 May 2026

amorette

No microwave in the room. Shower was oddly tiny.

10/10

Exceptional

30 Apr 2026

Rory

Our group of 25 all stayed at hotel Indigo for a conference and had a great experience! The walk down to the conference center was super easy and there were many bus stops super close by to get anywhere we wanted to go! The staff was awesome and even helped us check in early! The beds were comfy and the AC worked well. The only thing I would note is that the bathrooms are a bit small and the door doesn’t have a lock on it.

6/10

Pleasant

29 Apr 2026

Jacob

The hotel was ok but nothing to write home about. The A/C rattled, the toilet ran all night so it has some issues.

Self

2/10

Poor

29 Apr 2026

Abu

We left our room for days and not one person came in to clean smh never coming back

Partner

8/10

Excellent

29 Apr 2026

William

The staff was very helpful and the convenience of the location was a plus.

Self

10/10

Exceptional

28 Apr 2026

David

My room was very comfortable and the staff were very helpful.

Self

10/10

Exceptional

25 Apr 2026

Carl

Staff was very accommodating and the amenities where perfect.

Business

6/10

Pleasant

25 Apr 2026

Robert

When we checked in, The front desk associate told us the wrong room number and the wrong floor. The room she told us we were in, the people got there at the same time. Kinda funny but inconvenient

10/10

Exceptional

22 Apr 2026

Nirmola

The staff were so friendly & very helpful, if I needed anything, they were quick to respond. Travelling with my elderly mum, this hotel was the excellent choice, rooms spacious & made our stay very comfortable. The food at the Trolly room was also very good. Hope to visit again & stay there.

Family

6/10

Pleasant

21 Apr 2026

Orville

The entry and exit doors of the hotel should be evaluated, as there is a noticeable delay in their operation. Additionally, the room doors appear to require replacement, as they close loudly and caused repeated disturbances during the night.

The front desk staff and valet drivers provided exceptional, world-class service and were a highlight of the stay. However, the restaurant staff would benefit from additional customer service training to enhance the overall guest experience.

The property overall feels somewhat tight in terms of space and layout. There were also minor cleanliness concerns, particularly in the hallways, which could benefit from more consistent upkeep.

On a positive note, the hotel maintained a pleasant and welcoming scent throughout.

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Yojant

Staff were amazing, great location too, only thing is that the bed sheets weren’t so clean. I had to ask for fresh blankets. Other than that, good experience.

Friends

10/10

Exceptional

21 Apr 2026

Robert

Great staff

10/10

Exceptional

20 Apr 2026

Robert

Well-maintained, well-staffed, and clean in a great location just steps from the bus to DTW, with plenty of restaurants to choose from. Only half a mile walk to the riverfront convention center and even closer to Comerica Park and Ford Field.

Self

10/10

Exceptional

20 Apr 2026

Condra

Anthony and staff are wonderful! We stayed three days, two nights and they helped us each of those days with choice restaurants, activities and transportation. The rooms are clean and comfy

Friends

10/10

Exceptional

19 Apr 2026

Alison

Great place to stay!!
Walking distance to great restaurants & Huntington Convention Center!

Family_with_children

4/10

Poor

19 Apr 2026

Tyra

The bathroom shower has a huge crack in it. The toilet won't flush. When I went to the desk for maintenance. I was offered a plunger. Not sure when I became an employee of the maintenance staff. I was very offended, I thought I was guest.After I did a job explain the problem she called maintenance. Then when did you start charging a 25$ early check in fee. This is ridiculous, if the room is ready what is the problem. I've worked for a hotel. So ik how long it takes to clean a room. The rooms are extremely small and narrow. I do want to complement the Valet Staff. They were very nice and displayed customer service‼️.

Family

10/10

Exceptional

18 Apr 2026

Heather

Had such a good experience with the valet and the front desk. I left my glasses in my car and after they parked it in a garage a few blocks away one of the valet guys offered to go get my glasses for me, which was so amazing. Great customer service

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Melissa

Great place! Nice staff and clean :)

8/10

Excellent

17 Apr 2026

Donna Hendrick

We did not try bar or restaurant. The restaurant doesn’t open till 5pm for dinner so if you’re wanting to catch an early dinner you will either need to bring in or find somewhere else to eat.

Friends

8/10

Excellent

15 Apr 2026

Aleece

Staff was great, Breakfast options and quality for it being included was good. However our room was NOT clean, especially the bathroom. I will be posting/emailing the pictures on google. The bathroom shower was leaking on the floor and with that I used a towel to wipe up the water in which i realized HOW DIRTY to floor was. The towel was black. Then realized that they tried to fix the broken shower by caulking/resealing around the edges and the sliding door's glass was completely covered in dust from whatever construction happened. the edges had the white powder in the lips around it. then I was thinking. I am not going to continue in this room, however there were no more King Rooms available so I continued the already black towel to clean our bathroom fully. I found 2 pieces of broken glass in the corners under the sink (easily found by the way) so I know this room was not cleaned very well if the bathroom was in this much of a mess. We paid $200+ for one night and I've stayed in Motel8's for $100/night that were WAY cleaner than this. I was quite dissapointed.

10/10

Exceptional

15 Apr 2026

Mitch

Great

8/10

Excellent

14 Apr 2026

Kevin

Staff was really helpful/nice. Holding bags before check in allowed me to explore the city. Room was clean but not the best at blocking noise. Doors generally slam shut and echo down the hallways. Windows don’t block out loud cars. Still a solid choice to stay in downtown and close to attractions.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Brian

Amazing staff, clean and refreshing rooms, and Jazmin at the front desk has great hospitality.

Self

8/10

Excellent

07 Apr 2026

Larry

The staff was courteous. However, I didn’t like the parking situation.

Family

6/10

Pleasant

07 Apr 2026

Elizabeth

Hallways and room were not well cleaned. The only clean surface in the room was the bed itself.

Friends

10/10

Exceptional

06 Apr 2026

Mitra

Very convenient and excellent staff.

Self

10/10

Exceptional

06 Apr 2026

Corretta

Shower had a stain in the corner shelf

Family

8/10

Excellent

04 Apr 2026

John

Staff was great and room was nice. TV was horrible because you couldn’t watch half the channels.

Partner

10/10

Exceptional

02 Apr 2026

Lisa

The restaurant was good - especially the blacked salmon (subbed for the chicken on a Caesar salad) and the black bean burger.

The staff at the desk were always pleasant and helpful with every question regarding local and airport transportation as well as luggage storage after checkout on my last day.

Once in my room, it was quiet and the showers were hot no matter the time of day!

Self

10/10

Exceptional

01 Apr 2026

Matthew

Hotel was solid overall. Clean.

Self

6/10

Pleasant

01 Apr 2026

Tammy

Mold in the shower. Couldn’t find the switch to bathroom fan. Food was ok.