Comfort Inn Plano-Dallas

United States , Dallas - TX
PLANO, 4901 Old Shepard Place
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100 reviews shown

2/10

Poor

17 Apr 2026

stephen

6/10

Pleasant

17 Apr 2026

Mineko

Staff polite. Room clean. Washer dryer didn’t work. Property is dated. No microwave in room.

Family

2/10

Poor

16 Apr 2026

Saeed

It was not like what it was advertised

2/10

Poor

04 Apr 2026

Wesley

Foul oders everywhere, changed rooms due to stains on the bed, second room had holes in the comforter. Not much effort put forward to maintenance. Side entrance doors didnt work.

Partner

2/10

Poor

30 Mar 2026

Terry

No running hot water. Housekeeping attempted to steal my items

Family_with_children

2/10

Poor

17 Mar 2026

Teresa

There was no hot water at all in the hotel. The fire alarm went off at 11 PM. It did not stop until 1 AM. It was horrible. Nobody was interested in helping and no hot water to take a shower.

Self

4/10

Poor

15 Mar 2026

Karen

There was no hot water running, pool was filthy

Family_with_children

2/10

Poor

12 Mar 2026

Ken

This was a ridiculous situation, they had everybody that was at the hotel, staying on the fifth floor and no elevator working that needs to be told to the customer ahead of time, my coworker had to climb five flights of stairs in this place is junk I will never stay here again

2/10

Poor

11 Mar 2026

Crystal

Ac didn’t work in the first room they gave us then there were roaches in the 2nd room. Hallways smelled like smoke. Whole place was a disaster. We checked out immediately and asked for a refund.

Family_with_children

2/10

Poor

06 Mar 2026

Hüseyin

There was hair on the beds and the floors weren't very clean inside the room.

2/10

Poor

06 Mar 2026

Hüseyin

There was hair on the beds and the floors weren't very clean inside the room.

2/10

Poor

03 Mar 2026

Bianca

Elevators went done the night we gone there and they were down all weekend. The place kinda looked like it was falling apart, missing ceiling til

8/10

Excellent

03 Mar 2026

Jordan

I think this property has more potential to be better. I can tell it used to be really great. A few cosmetic issues.

Self

2/10

Poor

27 Feb 2026

Ardora

The rooms was filthy and the staff was no help what so ever

Partner

2/10

Poor

15 Feb 2026

John

Red stain on the carpet in the middle of the room. The room had a sufficient number of lamps, but only three had light bulbs. Even after making the front desk aware of the missing light bulbs, they only put one more in. This meant that there were 4 lamps without light bulbs in the room.
Limited breakfast options when the menu was hard boiled eggs. No meat.

Business Self

2/10

Poor

08 Feb 2026

Michael

The rooms where in terrible condition. There were Stains and hair on the sheets. There was what seem to look like blood on bath room floor. Overall terrible experience i have yet to hear back from the manager in regards to receiving my Refund!

2/10

Poor

04 Feb 2026

ULAS OZGUR

Rooms need serious maintenance

8/10

Excellent

03 Feb 2026

Loveena

We had a great stay.

Business Partner

4/10

Poor

29 Jan 2026

Alethia

My room was okay, but the hotel over all was not that clean. They did not have a vending machine like it states on online. They had all the chips in a bucket.

2/10

Poor

28 Jan 2026

Kim

The toilet and the shower were both broken. I mentioned to the front desk attendant. They apologized but didn’t seem overly bothered.

Partner

10/10

Exceptional

01 Jan 2026

Lance

Great experience.

10/10

Exceptional

30 Dec 2025

Paubel

Business Partner

2/10

Poor

14 Dec 2025

Theresa

It smelled like smoke and the smoke detector was unplugged. I feel like I shouldn't have to pay as much as I did I would like a refund.

2/10

Poor

10 Dec 2025

Sylvia

This place was not what I thought . I should have walked out and left when I arrived but I was out of town with work . Staff was not friendly. Elevator was down the whole 2 days I fret and stayed there due to I was out of state didn’t know area . Over half of staff couldn’t speak English. I normally don’t give negative reviews but this totally irritated me. The staff stated they only had rooms way on 4th floor per elevator was down. I had to walk up 4 flights of stairs with a bad knee . Young guys i asked if they could help which carried my luggage and computers. I’d never made it. I felt stuck due to walking down steps and having to come back up 4 flights . Stayed in room the entire stay . I’m totally irritated . At least be professional and courteous. Comfort Inn in my state was very clean and staff was friendly. This place looked like ghost town. Not that many vehicles at all in the parking lot but sold out other floors . I get it this may be considered extended stay with whatever living there . Totally apolled and stepped down to even stay there. Loud noise of folks arguing all night . I almost just left and threw my luggage down the stairs but I had computer equipment the same night I checked in . Called housekeeper to get me some towels and come get trash . The individual didn’t dump trash . Was horrible. Trash stayed in room the whole time . Totally unsanitary . Dust everywhere in bathroom . I had sanitizer I threw in shower uhhh I’m tired of discussing this nightmare

2/10

Poor

09 Dec 2025

Gloria

332 room number
The restroom, the bathtub the water wouldn’t go down
The heater wasn’t working and wires were exposed
The interior is falling apart walls are all messed up
No remote and code internet,try to call downstairs no answer!!!
Elevator is not working had to walk three flights of stairs to our room 😡
The icemaker wasn’t working
I spoke to Nelson in morning and told him all the problems we had with his hotel he only said sorry!!!

Business

2/10

Poor

08 Dec 2025

Jasmine

The room smelled like fresh cigarettes. There were stains on the carpet, on the bed and the lamp. Every single piece of furniture was visibly dirty. The towels that were provided were dirty and had hair on them. We had to go buy our own towels, cleaning supplies and air fresheners. To top it all off, there was a lipstick kiss stain on our door. The stay was absolutely terrible. And will never be back.

Business Partner

4/10

Poor

06 Dec 2025

Dale

I went to my room, no door knob/lock. Next room, no remote and tv didn't work. Next room, tv didn't work. Next room, heat didn't work. Finally 5th try, everything worked. Terrible experience. At 1 point the front desk guy said do you need a tv? Really? What else is there to do in a hotel room? Run don't walk from this place. Wasn't even offered some kind of discount for the repeated inconvenience.

Self

4/10

Poor

28 Nov 2025

ravi prakash

Elevator didnt work rooms are not that clean and smell got room at 5th floor

2/10

Poor

23 Nov 2025

Rachel

This stay was a nightmare! The elevators didnt work, there were no vending machines & ice machines did not work. Eventually there was no runnin water! Or carport lights, so basically your just paying for a bed to sleep in.

4/10

Poor

23 Nov 2025

Uriah

The elevator was broken, cigarette burns in the toilet seat, ashes smeared into the walls everywhere, the whole 4th floor smelled like cigarettes, there was blood on the lamp shade, beer cans and trash in the hallways thrown around, I wouldn’t stay here again. It was quiet over night though.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Esmeralda

The room was clean and spacious. Bed was very comfy and staff were polite. Easy check in.

2/10

Poor

16 Nov 2025

Lavanya

The elevator was not working and rooms were available only on the 5th floor. We were not informed before checking in about it. Had to climb stairs with luggage. The bedsheet had hole in it. Shampoo bottle was empty in the room. The staff was also not helpful.

Leisure Family

8/10

Excellent

10 Nov 2025

Sylvie

Great staff. Helpful and accommodating. Need are hard. Was hard on our backs. Rooms clean. No hair blow dryer.

Partner

10/10

Exceptional

10 Nov 2025

Keidy

Excelente servicio d parte d todo el personal

Business

2/10

Poor

02 Nov 2025

Laquisha

Bugs crawling around. The staff was very nice on a positive note.

10/10

Exceptional

02 Nov 2025

Angela

Great customer service

Friends_and_family Family

4/10

Poor

29 Oct 2025

OTIS

The property had several repairs going. The smoke detector in the room was covered up in plastic, there was condensation stains on the ceiling. The towels were poor quality. The gym room was small, and minimal equipment.

Leisure Self

6/10

Pleasant

20 Oct 2025

Freda

2nd floor hallway smelled of marijuana

Bagels were not fresh, the bread was dried out. The apples available had been there a while. Great choice of coffee creamer but poor quality coffee. The other items unsure of, didn't try.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Karyn

The hotel was clean everybody was very nice my bed was amazing

Self

4/10

Poor

17 Oct 2025

Allan

didnt get a 2 room bed like I booked. Pull out couch was dirty and wasnt made. I asked for it to be cleaned and made I was handed a fitted sheet.

2/10

Poor

13 Oct 2025

Caterina

On top of everything the property canceled our reservation for no reason the same day as the reservation

Leisure

6/10

Pleasant

03 Oct 2025

joshua

Bathroom not clean. Tub had hair in it.

Self

2/10

Poor

29 Sep 2025

Cyrus

Terrible customer service
Mold on the celling
Dirty room
Leaking fauset

Business

2/10

Poor

29 Sep 2025

Denecia

One of the worst hotel experiences I have ever been to. No lights in parking making feel like I would get mugged or robbed. Inside of the hotel it looks as if they have never did any touch ups since being opened walls and floors were coming up hotel smelled like weed throughout the halls and once we finally got to our room the tv was broke so he moved us but the options were go to a room that smelled like cigarettes or to a room where the water pressure would make the shower head come off.. so throughout this whole process I would say they need to close down and renovate as well as put some damn lights outside in the parking lot!!!

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Leonard

Very clean

Leisure Partner

2/10

Poor

24 Sep 2025

Wayne

The girl working the counter was the rudest person I've ever encountered at a hotel. Her attitude was 'Why are you here' I felt like I was not only a burden but like I was definitely not a welcomed guest. I will NEVER!!!!! Return here. The halls were filthy. This place is NOT REMIDELED as the website claims.

Business Self

4/10

Poor

21 Sep 2025

April

The overall condition of the property and the rooms were poor along with the breakfast. They have seriously let that place go downhill and I’ll not be booking anymore stays after this weekend.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Earl

Great

Business Self

6/10

Pleasant

14 Sep 2025

Kevin

No Business Center - only a small room without a printer or computer to print travel documents. No real wifi- 10mbps down, 10mbps down. No blow dryer. No lights on at the entrance at night.

Business_and_leisure Self

2/10

Poor

31 Aug 2025

WILLIAM

The worst!!!!!!

They left the front door open with access to the stairs. Anyone could walk in. There was a leak so they tried to dry the water with Texas heat. Mold every and in our shower. Bugs killed and stuck to the wall. One of the worst hotels I have ever stayed at!!!!! 0/10000000!!!!!!!

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Marilyn

What was working?

Toilet handle broken, elevator not working, and fire alarm out of ceiling.

Partner

2/10

Poor

25 Jul 2025

Robert

They do not allow 3rd party refunds. Be prepared when you cant sleep at night when a random person tries to enter your room at 3 am. The elevator is out. The floors were soaked...Management didnt care and let me check out early with no partial refund. If thats what it take to fix the building than take it.... Expedia is trying to give me a 25$ gift card... why would I book through this if the hotel won't honor a proper cancellation.

Business Self

8/10

Excellent

20 Jul 2025

Rene

It was a week of tennis camp at UTD.

Perfect place/location.

Elevator was down for a couple of days.

Friends_and_family Friends

2/10

Poor

13 Jul 2025

Diane

This was the worst hotel I’ve ever stayed in!! No one came to clean my room during my entire 8 days. On the 3rd day with no one cleaning my room, I spoke directly with the maid, who was 2 doors away from my room, and I told her my room number & she promised to clean it. When I returned late in the evening to find the room hadn’t been touched, I called the manager & explained my situation & he said he couldn’t promise anything, they were short staffed. I told him I should be at the top of the list since no one had cleaned my room. He said he couldn’t promise anything. For the remainder of my stay, I had to get my own set of towels, toilet paper etc. Each night when I returned. There was trash left by the elevator that wasn’t picked up for 2 days, the stairways were always dirty, with trash on the stairs. The elevator broke on the 2nd day I arrived & wasn’t fixed the entire time I was there. Anytime I asked for something like: having my room cleaned or when is the elevator going to be fixed, I would get the same reply: “We are short staffed.” One night, as I was walking from the stairway to my room, it looked like there was dog poop in the hallway.
All of the things in the room looked like they were falling apart. This was by far the worst hotel I’ve ever stayed in & will never stay in a “Comfort Inn” again. Stay anywhere but here!!!!!

Leisure Self

4/10

Poor

09 Jul 2025

Mike

Good location. Hotel elevator was out and AC took 1 hr to cool tghe hot room.

2/10

Poor

08 Jul 2025

Verified traveler

Don’t book here, see photos 7/5/25

Hotel is falling apart. Save your time and money. Moldy walls and active dripping all over lobby and hallways. Rooms have non working fire alarms. That’s a city violation!!

Friends_and_family Family

2/10

Poor

07 Jul 2025

Melissa

This was the worse hotel in my life! The person up front was nice I believe Trey he came and got the big bug that was flying in the room. Minutes later another one appeared frm under the bed. I fear bugs so much. I cld not stay and left at midnight and had to search for another hotel. Did not stay the 1st or 2nd night. Tub was nasty old. The smell was pet smell. The entrance had wholes in the ceiling. I demand my money all returned.

Business_and_leisure Self

2/10

Poor

02 Jul 2025

Jose

The property has several unlisted issues. The swimming pool is unusable due to green algae. There is no air conditioning in the halls or around the facility, and the AC only works properly in the lobby. The air conditioning units in the rooms did not function at all. We had two rooms, and our request to change them was refused by the staff and management. Additionally, the soda machines at breakfast were not working. We attempted to have breakfast three days in a row, but there was no food available other than muffins and bagels.

Business_and_leisure Family

10/10

Exceptional

29 Jun 2025

Magali

We loved how quiet the area was. The rooms were nice smelling and super clean. The carpet in front of our original room was soaked with a water leak. The staff changed our rooms immediately to get it fixed. 10/10 would come here again.

Leisure Friends

8/10

Excellent

27 Jun 2025

Jonathan

the breakfast is good.

Leisure Friends

4/10

Poor

25 Jun 2025

Victoria

The entrance was not appealing. The carpet was soaking wet, and the elevators were broken.

Leisure Family_with_children

6/10

Pleasant

24 Jun 2025

Ruth

No a/c in the hallways.

Leisure Pet

4/10

Poor

22 Jun 2025

Peggy

IT stunk when we got in the room the smoke detector was removed the bed was dirty.

2/10

Poor

19 Jun 2025

Heather

The customer service is subpar. No one is hardly at the front counter to greet guests.

When they are at the front, they are on their phone and do not even look up to greet you. The hotel itself was hot in the corridors, but air was felt in the rooms. Nothing is inviting about entering this hotel and it never got better.

At one point, both elevators were out of order, but then only one of them was fixed to work. On the third night of our stay there were no towels to use for bathing, only towels to dry off. There was no resolution was given to this matter, nor was one attempted to be figured.

The whole building could use an upgrade and customer service training needs to be implemented. I would not recommended this hotel nor would I stay here ever again.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Melissa

This hotel needs someone with an eye for detail. All of the interior doors look dingy. They need sanding and painting or replacing. The ice machine on the second floor is not working. Our room had an empty facial tissue box. There was only one face cloth. The a/c did not cool well. The refrigerator had a frozen up freezer section, but the frig did not cool our drinks.

Leisure Family

8/10

Excellent

15 Jun 2025

Brittany

Decent place to stay and convient location for what we needed.

Business_and_leisure Family

8/10

Excellent

11 Jun 2025

Cynthia

Hot water and big soft towels

Friends_and_family Friends

4/10

Poor

09 Jun 2025

Robert

The hotel looked good from the outside,but get inside the air only worked in the lobby once you passed the lobby it was hot until you made it to your room. Only once ice machine on first floor so if you needed ice you have to go all the way to the first floor to get it. We stayed on the second floor where there was a foul odor by the elevator like you legit had to hold your breathe not to gag. The rooms were okay the air felt real good didn’t like the few stains on the carpet… shower was good. They didn’t have any face towels so you had to use hand towels to bath with and on top of that the pool was not open. It was dirty green and nasty idk what was up with that. Definitely crossing this hotel off the list of stays. We were there for a travel ball tournament.

Friends_and_family Family

10/10

Exceptional

29 May 2025

Amy

Convenient and great customer service

Leisure

4/10

Poor

16 May 2025

Rita

Horrible experience

My experience here was horrible I was there two weeks so I had to deal with it. Elevators never worked. Housekeeping was horrible breakfast was burnt. Police were always there

Friends_and_family Family

8/10

Excellent

14 May 2025

MARLO

The price (Expedia, $75 tax included), could not be beat. The surrounding area made shopping, dining, and driving worthwhile. The front desk mgr,
Mrs. Shaw, went out-of-her-way to accommodate my needs.
This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!

Leisure Self

8/10

Excellent

14 May 2025

MARLO

This Comfort Inn located in Plano-Dallas, is easy to find right off of George Bush turnpike with plenty of good parking on the property, a variety of good restaurants and shopping in the area.

Leisure Self

6/10

Pleasant

11 May 2025

Brittany

Pretty good location, nice staff.
Needs some updates.
Also a little forewarning of the elevator not working for the past week would have been nice.

Business_and_leisure Family

2/10

Poor

11 May 2025

Brittany

Elevator broke, didn’t offer items to purchase at the receptionist, no service available to get quarters to
Launder clothes, no lids for cup, bedroom furniture and floors are dirty.

6/10

Pleasant

07 May 2025

Carole

Honest review

Stayed there 5 nights they cleaned my room once. The guy on reception was constantly on his mobile even when speaking to him. Felt sorry for the breakfast lady as she couldn’t keep up with the demand on her own.

Partner

2/10

Poor

06 May 2025

Ashley

Terrible experience, I give this place 0 stars. My family along with 5 other families were staying for an out of town softball tournament.
#1 check-in time was 4pm. We arrived at 6pm in between games to check in and return to fields. They said they were over booked and didn’t have rooms for us. Manager said she would clean rooms and have them ready for when we returned.
#2 the manger called around 8pm and told us our room #s. We returned at 1030pm to be told we had a 1 king room (we reserved a 2 queen)
#3 went to our room and it was disgusting. Leftover food, trash, un made beds, toothpaste all over the counter, poop in the toilet. FILTHY
# left hotel at 1130pm and had to find another hotel with 2 kids in tow. Still having to shower and return to field next morning.
#4 hotel manager still has failed to return calls to myself along with Expedia. They will not process a return either.
Worst hotel experience EVER.

2/10

Poor

03 May 2025

Yusuf

Bad

4/10

Poor

27 Apr 2025

Tab

Hrrid

Friends_and_family Family

2/10

Poor

26 Apr 2025

Maricela

Property had a guy doing drums outside that staff was unsure of calling the police, the water went out on one day and we didn’t have hot water when it came back, there were cockroaches in our first room and they moved us to another room juice dispenser at breakfast was only dispensing water, and room was dirty and had food on the floor from prior guests, and finally sheets had stains on them. Staff was nice though.

Business_and_leisure Family

2/10

Poor

23 Apr 2025

Ramon Eduardo Gutierrez

Overbooked Hotel, I was not able to stay there. Expedia’s answer is they will not make a refund because the hotel does not answer the phone for clarification.

2/10

Poor

22 Apr 2025

HANI

Bad

4/10

Poor

21 Apr 2025

Wilson

Very friendly staff, but unfortunately old hotel

Business Self

6/10

Pleasant

20 Apr 2025

Panashe

Someone came into the room to clean but didnt make the bed or replace the t

2/10

Poor

19 Apr 2025

Laqueschia

The property was dirty, with water damaged it smell of mold

Leisure Partner

2/10

Poor

19 Apr 2025

hunter

Unclean smells of pot, they charged me a extra $200 for leaving one night early this place is a joke I called the front office and they say yeah it’s a known issue you have to call the customer service number to fix it and get your money back there is nothing that can be done so stupid. Dont stay here!!!! No vending machines the ice machine worked on one flooor and the breakfast was pittaful the lady yelled at us when we asked for coffee such a damn joke!!!

Leisure Self

10/10

Exceptional

15 Apr 2025

Earl

The staff.

Business Self

8/10

Excellent

10 Apr 2025

Jessie

Was ok

Business_and_leisure Family

10/10

Exceptional

05 Apr 2025

Earl

The staff

Business Self

8/10

Excellent

03 Apr 2025

William

The room was ok and clean but the downstairs was dirty and had water stains on all the walls. There were buckets throughout the lobby area catching rainwater from the ceiling leaks. I never did get any of the free breakfast, because it was so crowded in the little food area. Not any place I would recommend!

2/10

Poor

30 Mar 2025

Jade M

WORST HOTEL STAY I’VE EVER EXPERIENCED

I WOULD NOT RECOMMEND THIS PLACE!
Visiting from Houston for my son’s football tournament. Our room was not ready until after 5pm because house keeping was not finished with the rooms. We finally were able to check in and our room was a mess. The bedding was gross with stains and hair. There was a patched up hole in the wall. The room smelled like the carpet was wet. We did report it to the front desk and we were able to change rooms. The system to register keys wasn’t working, so we had to get our new key when got back from the game which we missed because of all of the issues. A lady from the cleaning staff walked in the room we complained about and walked out laughing, that was odd. The second room wasn’t the greatest either. The smoke detector was missing, the bathroom wasn’t properly cleaned. There was hair in the bathtub, the bathroom floors & walls were gross. Their seems to be a leak under the bath room sink. This was very disappointing to say the least. A refund or discounted rate would’ve sufficed but that didn’t happen. Whoever owns this place apparently does not care about the building or what little is done to keep it up. The pictures online a very misleading. I wouldn’t attempt the breakfast. If things aren’t being properly taken care of in the rooms, I can’t imagine what the kitchen is like. I will say the young lady Ty or Tye that runs the front desk was the sweetest and kept a positive attitude throughout all the chaos and she just started the job.

Friends_and_family Family

4/10

Poor

29 Mar 2025

Chelsea

Service

Leisure

2/10

Poor

27 Mar 2025

Nicole

Staff was very friendly I liked that breakfast was good. elevators did not work property had water leaks the wi-fi internet stayed down fire alarm detector in room was removed from someone. Over all I us dissatisfied with my stay and will not be staying there again

Business Self

10/10

Exceptional

25 Mar 2025

Earl

The staff is great.

Business Self

4/10

Poor

23 Mar 2025

Jacob

Inexpensive, safe area but hotel lacking.

Friendly staff. They definitely seemed to be trying their best. Nice central location to our activities and food and shopping. Rooms were cleaned but had stains in carpet, loud doors, and aged features updated in years past on a budget. No shampoo, conditioner and soap available except for one bar of soap at the sink. A/c wasn't very affective and was loud. But it kinda worked.

I'd try other places at this price point before coming back, but can work in a pinch.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Jason

The front desk ladies were excellent and super friendly. The room was clean and well kept, but the bathroom door was missing a handle and the overall conditions from towels to carpet needs updating. I'd stay there again because of the staff and cleanliness, but the facility itself is not up to par for the area.

Business Self

2/10

Poor

21 Mar 2025

Rocio

Didn't even check in, when coming in there was a customer complaining about her room. Another was complaining of the first TWO rooms that were dirty and decided to leave. In that small time I found out they did not have a maintenance person on site until POSSIBLY Monday and breakfast would not be served. The receptionist was nice but really didn't seem to care. Hotel said it was up to this site to refund and this site said it was up to them. No one ever resolved anything when they stated they should've had some sort of resolution within 48 to 72 hours.

10/10

Exceptional

17 Mar 2025

Earl

The staff is what keeps me coming back

Business Self

2/10

Poor

16 Mar 2025

Verified traveler

Do not book here.

Huge line at front desk. Reeked of smoking in lobby. No hot water. Fire dept attending to some non-emergency situation down the hall when we arrived. Basically total chaos.

Friends_and_family Family

2/10

Poor

15 Mar 2025

Juan

Dirty sheets

The bedding and pillow cases had a lot stains I called the front desk for a different clean set and she came back and gave me bedding full of pubic hairs all over the sheets me and my boyfriend ending up sleeping on the couch using towels to cover ourselves and used the towels to place on the couch

Partner

10/10

Exceptional

14 Mar 2025

Earl

The entire staff is great

Business Self