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Courtyard Dallas Plano Parkway at Preston Road

Dallas - TX · United States

4901 W Plano PkwyView location

8.6/10Excellent1,000 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Location8.8/108.8
Neighborhood9.2/109.2
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Dallas Plano Parkway at Preston Road

Located in Plano's business district, the Courtyard by Marriott Dallas Plano Parkway at Preston Road is a short walk from Baylor Scott & White The Heart Hospital and a quick drive from Lakeside Market.

This hotel offers an outdoor pool, a 24-hour fitness center, complimentary Wi-Fi, and a cozy fireplace in the lobby. A complimentary area shuttle provides transportation to nearby destinations.

Each of the 149 guest rooms features a flat-screen TV with cable channels, a private bathroom with a shower/tub combination, complimentary toiletries, a hairdryer, a phone, a desk, and a separate sitting area. The Bistro serves meals throughout the day, and a snack bar/deli offers quick bites.

Guests can unwind with a drink at the bar/lounge. A continental breakfast is available daily for a fee. The hotel also features a 24-hour business center, express check-in and check-out, and over 1, 200 square feet of meeting space. Free self-parking is available on-site.

Read more about this hotelShow less

With a stay at Courtyard by Marriott Dallas Plano Parkway at Preston Road in Plano, you'll be in the business district, just a 5-minute walk from Baylor Scott & White The Heart Hospital and a 4-minute drive from Lakeside Market.

This hotel is 3.6 mi (5.8 km) from Shops at Willow Bend and 7 mi (11.2 km) from The Shops at Legacy. Stay in one of 149 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as desks and separate sitting areas. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Plano? This hotel has 1280 square feet (119 square meters) of space consisting of conference space and 3 meeting rooms.

Self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 18 Pet max weight (per pet) in lb is 40 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • The seasonal pool will be open from March 16 to November 01.
    • Pool access available from 6:00 AM to 11:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Optional fees
    • Fee for continental breakfast: approximately USD 12.5 to 16 per person
    • Self parking fee: USD 10 per day
    • Pet fee: USD 20 per accommodation, per day plus USD 100 one-time cleaning fee
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Baylor Scott & White The Heart Hospital 0.4 km / 0.2 mi
Lakeside Market 3.9 km / 2.4 mi
Shops at Willow Bend 4.9 km / 3.1 mi
Adventure Landing 4.9 km / 3 mi
University of Texas at Dallas 6.3 km / 3.9 mi
Plano Sports Authority 6.6 km / 4.1 mi
Crayola Experience 6.7 km / 4.2 mi
Prestonwood Baptist Church 7.3 km / 4.5 mi
Children's Medical Center Plano 7.5 km / 4.7 mi
Texas Health Presbyterian Hospital Plano 8.3 km / 5.1 mi
Quorum Park 8.7 km / 5.4 mi
Celestial Park 8.7 km / 5.4 mi
Arbor Hills Nature Preserve 9.2 km / 5.7 mi
Addison Circle Park 10.1 km / 6.3 mi
Methodist Hospital Campus for Continuing Care 10.2 km / 6.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1988
  • Year of most recent renovation: 2013
  • Total number of rooms: 149
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
Show 34 more facilities & services
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Fireplace
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room: 3
  • Business centreExtra charge
  • Outdoor freshwater pool
  • TV lounge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 35 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wake-up service
    • Hairdryer
    • Direct dial telephone
    • Bathroom
    • TV
    • Kitchen
    • Minibar
    • Mini fridge
    • Shower
    • Wheelchair-accessible
    • Desk
    • Toiletries
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Cable TV
    • Bathrobes
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDS ONE BEDROOMSUITE • TWO DOUBLE BEDS ONE BEDROOMSUI.2D-B1

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    SUITE TWO DOUBLE BEDS ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 29 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable4 photos

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Ironing set
    • Cable TV
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Wheelchair-accessible
    • Toiletries
    • Desk

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 46 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable5 photos

    Courtyard Dallas Plano Parkway at Preston Road

    SUITE KING BED ONE BEDROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Cable TV
    • Bathrobes
    • Desk
    • Toiletries
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Wake-up service
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Minibar
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Shower
    • Cable TV
    • Bathrobes
    • Desk
    • Toiletries
    • Wake-up service
    • Wheelchair-accessible
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Minibar
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BEDROO.H6-KG

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    Room Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible Two Double bedsSUITE • Accessible Two Double bedsSUI.H6-2D

    Photos are not available for this room type.

    Courtyard Dallas Plano Parkway at Preston Road

    SUITE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Dallas Plano Parkway at Preston Road

8.6
Excellent
1,000 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
8.8 /10
Neighborhood
9.2 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Denzell
The parking is great once you figure out what side of the building to park on
Self
10/10
Exceptional
13 Jul 2026
William
Very helpful, friendly and respectful staff. Allowed me to check in 4 hours early.
Partner
8/10
Excellent
04 Jul 2026
Janice
Good location
Self
10/10
Exceptional
01 Jul 2026
joey
The room was clean and the beads were comfortable.
Partner
10/10
Exceptional
29 Jun 2026
Louis
Great hotel great staff.
Partner
2/10
Poor
24 Jun 2026
Latacha
I stayed in a king size room that was nothing short of disgusting, there was pet hair and very visible stains all over the love seat and chairs which I'm allergic to, and it got all over my clothes. There was hair on the shower doors and what looked like remnants of the last guests shower products on the wall inside the shower.. walking around in socks was not an option because the floor was dirty and both the bathroom and the carpet smelled musty and unclean.. the ice machine was leaking and looked like it hadn't been cleaned in years.. the front desk offered me food from their bistro as a resolution to the issues of which I declined. At my checkout I spoke with staff who promised to refund half off one nights stay and was supposed to check to see if I could be refunded for a full night's stay, claimed they would email me to advise, never got an email or heard from anyone and they charged me full price for my stay. It was the worst experience I have ever had and I will never stay there again. If you appreciate cleanliness and respect for the money you spend I would suggest you never stay there either. I am extremely disappointed with the insincerity of the staff. I literally had to go buy Clorox wipes to wipe down the room since I didn't have time to change it being on a tight schedule..
Partner
10/10
Exceptional
19 Jun 2026
richard
Great place to stay. Thank you.
4/10
Poor
17 Jun 2026
chiemena
My room was not cleaned properly as there was dried up throw up in the floor. The air conditioning worked when it wanted to. The place just looked dingy. Good thing is the bistro onsite but it was closed on Friday and Saturday for whatever reason.
Partner
6/10
Pleasant
30 May 2026
john
Undisclosed fee to park.
No available free morning coffee in the lobby.
No free breakfast.
Family
10/10
Exceptional
17 May 2026
Sheeja
Amazing and helpful staff
8/10
Excellent
27 Mar 2026
Afsoon
Clean room , comfortable bed, great air conditioner
Self
2/10
Poor
16 Mar 2026
Dilpreet
I recently stayed at a Marriott and unfortunately had a very disappointing experience. From the moment we checked in, the service felt rude and unwelcoming. The front desk staff seemed irritated when we asked basic questions about our reservation and didn’t make much effort to be helpful.

One of the biggest issues was the breakfast situation. When we booked the room through Expedia, it appeared that breakfast was included. However, when we arrived at the hotel, we were told that breakfast was not included and that we would have to pay extra if we wanted it. The staff didn’t try to clarify the confusion or offer any solution, which was frustrating after relying on what was shown during booking.

Another surprise was being charged extra for a third person in the room. This was never clearly mentioned when we made the reservation on Expedia, so it felt like an unexpected add-on once we were already at the hotel.

Overall, between the rude service, the confusion about breakfast, and the unexpected extra charge for a third guest, the stay was disappointing. I expected a much better experience from a Marriott property.
Family
6/10
Pleasant
15 Mar 2026
Miriam May
The bar was not open on either night.

The \"store\" had 16 different types of beer to purchase and no wine or other cocktails-in-a-can. Sixteen beer options? Really?

I was under the impression that there was a complimentary continental breakfast. Not so!
10/10
Exceptional
14 Mar 2026
Ricky
The A/C in the room was very good. Staff were wonderful!
10/10
Exceptional
25 Feb 2026
Misti
Courteous, helpful staff. Very clean room overlooking the pool and outdoor lounging areas. Extremely quiet hotel! Will stay there again😁
Business
10/10
Exceptional
27 Jan 2026
Lasette
Our four-night stay was comfortable, with the room being cleaned twice. The staff was incredibly polite, and the free parking was a bonus. Nice location with plenty of food and dining options nearby.
Business_and_leisure Partner
10/10
Exceptional
06 Jan 2026
David
?
Business Family
6/10
Pleasant
28 Dec 2025
Patty
Not open
Partner
10/10
Exceptional
25 Dec 2025
Mohannad
Clean rooms
Leisure Family_with_children
8/10
Excellent
22 Dec 2025
ROMAN
nice place
Partner
2/10
Poor
21 Dec 2025
Andres
No me entregaron la habitación por la hora que llegue
Business Partner
6/10
Pleasant
21 Dec 2025
Zackary
The TV was dated and Didn’t allow my to connect my Xbox and turn down the volume without using the cable box. Also single ply toilet paper but other than the wallpaper coming off at the seams I’d say it was easy to access the room only being 3 floors max and the location is great
Partner
10/10
Exceptional
23 Nov 2025
Alyssa
Staff was very nice; clean rooms and comfortable beds. Very quiet.
Friends_and_family Family
2/10
Poor
16 Nov 2025
Julie
Room was dirty. Paint in the room looked slapped together. Webs and dust in every corner of the room and we took a shower and slept with two roaches.
4/10
Poor
01 Nov 2025
Rachael
The bar and bistro isn't open on the weekends. It was a huge disappointment because we had to go find somewhere to eat and drink after a long drive. The pillows were very uncomfortable and we had a restless night.
Partner
10/10
Exceptional
28 Oct 2025
Hien
Great . Clean . Quiet . Welcoming. 👍
Business_and_leisure Partner
10/10
Exceptional
24 Oct 2025
Joseph
Very clean
Leisure Self
4/10
Poor
12 Oct 2025
Jared
There was an in describable stain on the floor near the bed as soon as you walk into the door as well as black stains on the pillow cases and the sheets of the bed. The light fixture above the mirror did not turn on as well. The only good thing about the whole experience was the black out curtains. If we didn’t check in so late and exhausted we would’ve requested a new room immediately. Outside the hotel looked sketchy too.
Leisure Partner
10/10
Exceptional
10 Oct 2025
Laura
Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.
Self
8/10
Excellent
03 Oct 2025
Ivan
The room (303) has a musty smell. I let the front desk attendant know and he states he would relay the message but nother was done over the next 2 days.
No complimentary fresh coffee. No microwave in the room.
Business
10/10
Exceptional
23 Sep 2025
Janet
Clean, efficient rooms. Parking convenient.
Leisure Family
10/10
Exceptional
15 Sep 2025
Laura
Very nice upscale room's.
Leisure Family
10/10
Exceptional
07 Sep 2025
Brittany
Friendly staff. Free parking. Quiet
Business Self
10/10
Exceptional
06 Sep 2025
Imelda
.
Leisure
10/10
Exceptional
10 Aug 2025
LaTonya
This was the first time we stayed here and man did we enjoy the stay. The rooms were very clean and didnt smell at all. The staff members were super friendly and helpful. We \"some how\" locked ourselves out of one of our rooms. The maintenance guy came from hime at about midnight to get us in. And, he smiled the entire time. We will definitely be returning for our future stays.
Leisure Family_with_children
10/10
Exceptional
23 Jul 2025
Reine
We really like the hotel and the staff aas very helpful.
Leisure Family
10/10
Exceptional
06 Jul 2025
Cynthia

Great stay

This is a very nice hotel. Everything was neat and clean and in good working order. The happy hour only runs during the week so that was disappointing. The pool area and lobby are both very inviting.
Friends_and_family Family
10/10
Exceptional
04 Jul 2025
Alicia
Hotel staff was wonderful. We were there for a surgery at the hospitals down the street and the staff went above and beyond to make sure we had everything we needed during our stay.
Friends_and_family Family
6/10
Pleasant
09 Jun 2025
Tramaine

Good stay.

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.
Friends_and_family Family
10/10
Exceptional
26 May 2025
Jasmine
Overall it was a nice room. Nice & quiet!!
10/10
Exceptional
11 Feb 2025
Brandon
Quick check in, clean and plenty of parking
6/10
Pleasant
29 Jan 2025
Sonja

A bit disappointed

No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed.

Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.
Friends_and_family Family
10/10
Exceptional
23 Jan 2025
raymond
Convenient to all
2/10
Poor
21 Jan 2025
Verified traveler

This hotel is a dumpster fire!

This hotel is completely understaffed. Upon check in, we were told that our room would only be serviced every second day. I asked why and they said it was because they had a hockey team staying. So? Staff your hotel properly to accommodate your guests. I asked for daily towel service and garbage service and this didn’t happen. When I called for towels at 8:30 am to be delivered to our room I was told that there was no housekeeping working yet. I asked for a frontend clerk to deliver towels so I didn’t have to come down to the front desk in my PJ’s and she advised me that she was the only clerk on staff and couldn’t leave the front desk. This is a STAFFING PROBLEM!

We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage.

What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!
Friends_and_family Family
10/10
Exceptional
19 Nov 2024
Mark
It was nice
Leisure Self
10/10
Exceptional
13 Oct 2024
Shawndra
Great property and excellent staff! Went above expectations!
Business_and_leisure Self
10/10
Exceptional
10 Oct 2024
Joshua
Great economical hotel plenty of amenities would stay there again
6/10
Pleasant
27 Sep 2024
Jennifer
My door lock was broken. My friend had water bugs in her room.
10/10
Exceptional
24 Sep 2024
Weylon
Very clean and friendly staff.
8/10
Excellent
01 Sep 2024
Allen
The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.
Leisure Self
8/10
Excellent
23 Aug 2024
young
It’s all good
Business Partner
8/10
Excellent
13 Aug 2024
Michelle

Need room service

I had a procedure at hospital nearby. Since there was no room service I could not get water or food ordered from the lobby. My phone did not work for room 103. Otherwise the hotel is clean and comfortable.
Business
10/10
Exceptional
11 Aug 2024
Ubah
I enjoyed my stay; very affordable and convenient space . Excellent staff.
Business_and_leisure Self
10/10
Exceptional
29 Jul 2024
Karl
Enjoyed our stay. Stay was
Wonderful!

Only criticism is there was no complementary coffee in lobby as I often see on other properties I've stayed.
Friends_and_family Family
10/10
Exceptional
14 Jul 2024
Eric
great
Leisure Family
10/10
Exceptional
02 Jul 2024
Amy
Good
10/10
Exceptional
28 Jun 2024
Charmilla

ALL GOOD except for parking!!!
Self
6/10
Pleasant
24 Jun 2024
Carolina
Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.
6/10
Pleasant
15 Jun 2024
Scott

Disaster

Room was on par with average 3 star. Stain on ottoman and no running hot water - took a cold shower. No attendant at front desk to complain that evening or early morning checkout. Spoke with someone from hotel by phone two days after my stay to complain about no hot water, but mostly about restaurant charges on my credit card receipt that I did not make. They acknowledged awareness of no hot water and told me would discuss the charge with supervisor and refunds would be made. Hours after that call, a receipt for bar charges was sent to me. The bar tab was a different person and another room, and mistakenly charged to my room. Week later, no credit on my card and unable to get hotel person on phone.
Business
10/10
Exceptional
14 Jun 2024
Christopher

Definitely stay here

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.
Partner
8/10
Excellent
29 May 2024
Yolanda
Good location for what we were doing in the area. Would have liked breakfast included in our stay.
Business
10/10
Exceptional
22 May 2024
Denia
I absolutely loved my stay here. The hotel is nice and clean and they were very accommodating.
More specifically, Amein (I’m not sure of the spelling of his name) was super helpful. I wanted to change my room and he changed it for me without any issues. Super grateful as I wanted a room on the second or third floor because of the balcony. It rained the entire weekend so I wasn’t able to experience the pool but the fitness room was nice.
Leisure Partner
10/10
Exceptional
19 May 2024
terri
Great location - liked
No coffee till 7am - would suggest earlier at 6 am
10/10
Exceptional
13 May 2024
edwin

Good Job

Good price for the room and great customer service.
Friends_and_family Family
8/10
Excellent
08 May 2024
Keith
Would be better if there was bottled water
10/10
Exceptional
24 Apr 2024
cheryl
Close to hospital great for distance to hospital and quit and clean
Business Self
10/10
Exceptional
13 Apr 2024
Victoria

Eclipse

Amazing time we have
Family time
To see the eclipse together we my family
Good price we got 5 rooms
Everything was closer were we went
Friends_and_family Family
8/10
Excellent
12 Apr 2024
Robert
Lack of hot water, the bath products were empty
Leisure Partner
10/10
Exceptional
10 Apr 2024
Susan

Nice place!

Very nice facility, friendly staff.
Partner
10/10
Exceptional
09 Apr 2024
Victoria

Eclipse

Amazing time we have
Family time
To see the eclipse together we my family
Good price we got 5 rooms
Everything was closer were we went
Friends_and_family Family
10/10
Exceptional
01 Apr 2024
Myroslava
Had a nice vacation
Leisure Partner
10/10
Exceptional
27 Mar 2024
Marwan
Friendly staff and nice property.
8/10
Excellent
19 Mar 2024
Michael
Staff was great and the hotel was clean.
Leisure Family
8/10
Excellent
19 Mar 2024
Jessica

Good for the most part

The location was perfect for the places I needed to be. The pillows (underneath the pillow case) had an unpleasant odor. They should be replaced or at least washed. The bed was ok but not uber comfy. The air conditioning worked great.
Business
10/10
Exceptional
03 Mar 2024
DANA

10/10 Very Clean and Quiet

The hotel was really beautiful and I loved that they have balcony. It was very clean and quiet and they guy that checked us in was very friendly and professional. This is going to be where I stay when I come to Texas.
Partner
10/10
Exceptional
08 Feb 2024
Juan
You would sink into beds and shower had alot of hair in tub
Leisure Family
10/10
Exceptional
26 Jan 2024
David
I will stay there again.
Business Self
10/10
Exceptional
10 Jan 2024
Peggy or David
Our room was fabulous. The people were helpful. Great experience.
Leisure Family
10/10
Exceptional
03 Jan 2024
Juan
Great
Leisure Family
10/10
Exceptional
28 Nov 2023
KIMBERLY
The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.
10/10
Exceptional
30 Oct 2023
Jill
Remodeled property and they have wonderful front desk staff who make it a pleasant experience- Carlos, Amy are super nice.
Leisure
8/10
Excellent
29 Oct 2023
LISSA

CLEAN CLEAN CLEAN!!

Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.
Business
8/10
Excellent
21 Oct 2023
Judy
Close to venue
Leisure Friends
8/10
Excellent
13 Oct 2023
Mukesh
I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.
10/10
Exceptional
30 Sep 2023
Gwendolyn
Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.
Leisure Family
8/10
Excellent
30 Aug 2023
Bryan
Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.
Business Self
6/10
Pleasant
27 Jul 2023
Amanda
Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.
Self
8/10
Excellent
23 Jul 2023
Gaku
I think this is a very typical \"Courtyard by Marriott\" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.
Business Self
10/10
Exceptional
15 Jul 2023
Sherry
I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.
Self
6/10
Pleasant
31 Mar 2023
Nancy
The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.
Leisure Self
8/10
Excellent
22 Feb 2023
Amir

Nice and clean

Front of the building was being remodeled but rooms were very clean.
Self
6/10
Pleasant
08 Feb 2023
Aditya

Poor customer service

Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.
Business
4/10
Poor
23 Dec 2022
Henry
We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.
Leisure Partner
8/10
Excellent
05 Dec 2022
Thomas
convenience
8/10
Excellent
04 Dec 2022
Hugo

Under exterior renovation

I was not notified that the hotel is under an exterior renovation, and it does not look well outside.
Friends_and_family Family
10/10
Exceptional
02 Dec 2022
Chandra
Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.
Friends_and_family Family
2/10
Poor
06 Nov 2022
Steven
PROPERTY UNDER EXTENSIVE RENOVATION! STAY AWAY!
Business Friends
2/10
Poor
06 Nov 2022
Steven
The gorgeous picture representing this property has nothing to do with the actual property. It is under extensive renovation. Somehow they forgot to mention that when booking the room.
Business Friends
8/10
Excellent
26 Oct 2022
MI
good
8/10
Excellent
25 Oct 2022
Sarah
Our stay was average. The beds are very comfortable, but they don’t serve coffee until 6:30am. We had to leave by 6am both mornings for business. There is a coffee maker in the room but powdered creamer isn’t my thing. Good value for the price. Close to lots of restaurants (driving distance).
Business Family

Location & surroundings

Courtyard Dallas Plano Parkway at Preston Road
4901 W Plano Pkwy, Plano, United States

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Courtyard Dallas Plano Parkway at Preston Road

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