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Quality Inn West Plano - Dallas
Dallas - TX · United States
5021 West Plano PkwyView location
8.2/10Excellent931 Reviews
Cleanliness8.2/10 8.2
Service8.4/10 8.4
Comfort8.4/10 8.4
Condition8.0/10 8.0
Location10.0/10 10.0
Neighborhood8.8/10 8.8
Amenities7.8/10 7.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Quality Inn West Plano - Dallas
Get more for your money at our West Plano - Dallas hotel. We are conveniently located near Plano Medical Center, the Shops at Willow Bend, Stonebriar Centre and Dr. Pepper Ballpark. Our hotel offers free WiFi, free hot breakfast and free coffee.
Guest rooms feature amenities including a refrigerator and microwave, premium bedding, work area and a coffee maker. Remember, that you can earn rewards, like free nights and gift cards, with our Choice Privileges Rewards program.
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With a stay at Quality Inn West Plano - Dallas, you'll be centrally located in Plano, a 1-minute drive from Baylor Scott & White The Heart Hospital and 10 minutes from Galleria Dallas.
This hotel is 13.7 mi (22.1 km) from Southern Methodist University and 4 mi (6.4 km) from University of Texas at Dallas. Make yourself at home in one of the 60 guestrooms featuring refrigerators and flat-screen televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 75 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-out is available.
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Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
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Minimal age
21
-
Optional fees
- Early check-in fee: USD 35.00 (subject to availability)
- Late check-out fee: USD 20.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Hindi
English
Spanish
Nearby attractions
Baylor Scott & White The Heart Hospital
0.6 km / 0.4 mi
Shops at Willow Bend
4.6 km / 2.9 mi
Adventure Landing
5 km / 3.1 mi
Crayola Experience
5.5 km / 3.4 mi
University of Texas at Dallas
6.4 km / 4 mi
Plano Sports Authority
6.9 km / 4.3 mi
Prestonwood Baptist Church
7.4 km / 4.6 mi
Children's Medical Center Plano
7.8 km / 4.9 mi
Texas Health Presbyterian Hospital Plano
8.4 km / 5.2 mi
Mary Kay Museum
8.8 km / 5.5 mi
Quorum Park
8.8 km / 5.5 mi
Celestial Park
8.8 km / 5.5 mi
Arbor Hills Nature Preserve
9.3 km / 5.8 mi
Addison Circle Park
10.3 km / 6.4 mi
Methodist Hospital Campus for Continuing Care
10.3 km / 6.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Room serviceExtra charge
- Laundry service
- Multilingual staff
- Hotel safeExtra charge
- Lift access
- GymExtra charge
- Newspapers
Show 13 more facilities & services
- Luggage roomExtra charge
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Conference room
- Meeting room
- TV lounge
- Breakfast
- Continental breakfast
- Non-smoking establishment
- Fitness
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Ironing set
- Internet access
- Radio
- TV
- Bathtub: 1
- Shower: 1
- Bathroom: 1
Show all 20 amenities
- Towels and bed linen at surcharge
- Housekeeping
- Smoke detector
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Pay movies
- Wi-fi
- Individually adjustable heating
- Carpeted floors
Facilities with extra charge
- Tea and coffee making facilities
- Microwave
- Fridge
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Individually adjustable air conditioning
- Ironing set
- Internet access
- Radio
- TV
- Bathtub: 1
- Shower: 1
- Bathroom: 1
- Towels and bed linen at surcharge
- Housekeeping
- Smoke detector
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Pay movies
- Wi-fi
- Individually adjustable heating
- Carpeted floors
Facilities with extra charge
- Tea and coffee making facilities
- Microwave
- Fridge
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Pay movies
- Wi-fi
- Wheelchair-accessible
- Individually adjustable heating
- Individually adjustable air conditioning
- Carpeted floors
- Ironing set
- Internet access
Show all 21 amenities
- Towels and bed linen at surcharge
- Housekeeping
- Smoke detector
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- TV
- Radio
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
Facilities with extra charge
- Microwave
- Fridge
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Pay movies
- Wi-fi
- Wheelchair-accessible
- Individually adjustable heating
- Individually adjustable air conditioning
- Carpeted floors
- Ironing set
- Internet access
- Towels and bed linen at surcharge
- Housekeeping
- Smoke detector
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- TV
- Radio
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
Facilities with extra charge
- Microwave
- Fridge
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 26 m²QUA.2Q
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Housekeeping
- Towels and bed linen at surcharge
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- TV
- Radio
- Internet access
Show all 20 amenities
- Ironing set
- Carpeted floors
- Individually adjustable air conditioning
- Individually adjustable heating
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Pay movies
- Wi-fi
- Smoke detector
Facilities with extra charge
- Hairdryer
- Fridge
- Microwave
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
QUADRUPLE TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Room amenities
- Housekeeping
- Towels and bed linen at surcharge
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- TV
- Radio
- Internet access
- Ironing set
- Carpeted floors
- Individually adjustable air conditioning
- Individually adjustable heating
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Pay movies
- Wi-fi
- Smoke detector
Facilities with extra charge
- Hairdryer
- Fridge
- Microwave
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuality Inn West Plano - Dallas
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Quality Inn West Plano - Dallas
100
reviews shown
Romance
The staff was pretty rude, and in the room the TV is pretty much useless and the bed is so stiff. You would think you were laying on hardwood floor, it’s fine if you’re mainly doing activities and restaurants and stuff, but if you’re looking for a relaxing type of place where you can really hang out in the room and have a good night, then I wouldn’t recommend this place
Nickeidra
Clean and relaxing
Jason
Staff is always great , rooms are always comfortable and relaxing
Michael
Staff very friendly. Bed was comfortable. Area is quiet. Stayed there 4 times in past 8 months. Hard to find a place like this for under $100.
Charlotte
EXCELLENT Front Desk Professional
Joyce
This was my second time staying at this facility. As with the first, the room was clean. Check in staff was courteous. Should I need to make another trip to the Plano area, I will keep this place in mind.
Charlotte
AWESOME STAFF AND PEOPLE
Louis
The room had stains on the curtains and the bed sheets. Check in took 20 mins because no one was at the front desk. And breakfast was bad.
Tiffany
Great staff and very clean but things are a bit worn and pealing. But beds were comfy
Charlotte
Awesome staff at the front desk very professional
SHAHAB
First of all, both of our adjacent rooms had a noticeable moldy smell when we arrived. We had to air out the rooms ourselves to make them tolerable. During our stay, management scheduled A/C cleaning and carpet cleaning at approximately 6:00 PM. As a result, the carpet remained damp for the rest of the evening, creating further inconvenience.
The breakfast service was also very disappointing. Food items were stocked in very small quantities, allowing only a few guests to be served before items ran out. Guests were frequently left waiting while food was replenished. The only hot breakfast items available were eggs and waffles. Even the yogurt refrigerator was mostly empty throughout the three days of our stay.
In addition, the bed sheets had yellow stains on them. When I brought this to management's attention, I was instructed to take the sheets to the laundry room myself for an exchange rather than having someone bring clean sheets to the room. We were also required to take our used towels to the laundry room in order to receive replacement towels.
I have stayed in hotels for more than 25 years and have never experienced a stay this disappointing. This was my first time staying at a Quality Inn, and unfortunately, it was the worst hotel experience I have had.
The breakfast service was also very disappointing. Food items were stocked in very small quantities, allowing only a few guests to be served before items ran out. Guests were frequently left waiting while food was replenished. The only hot breakfast items available were eggs and waffles. Even the yogurt refrigerator was mostly empty throughout the three days of our stay.
In addition, the bed sheets had yellow stains on them. When I brought this to management's attention, I was instructed to take the sheets to the laundry room myself for an exchange rather than having someone bring clean sheets to the room. We were also required to take our used towels to the laundry room in order to receive replacement towels.
I have stayed in hotels for more than 25 years and have never experienced a stay this disappointing. This was my first time staying at a Quality Inn, and unfortunately, it was the worst hotel experience I have had.
Ray
Breakfast good . Quiet comfortable rooms
Sheila
The breakfast was great...fresh, everything was super clean. Furniture in room was slightly dated. And one of the exit doors to parking wouldn't completely lock on the bottom floor. Staff was attentive.
Sunshine
I just recently stayed here for 10 days and I suppose it got better as the days went by. Initially, the front desk agent, Paddy who never had a day off and seemed he worked 24 hours a day, was a bit rude and told me that I am expecting a $200 per night hotel for an $85 dollar rate hotel at which he later apologized for and we made peace. He is just overworked and was a bit under stress. The ENTIRE hotel needs an uplift and is EXTREMELY outdated. The rooms had a very bad wet smell, carpets in my first room had wear and tear holes, the chairs were very worn out and had sever discoloration and holes, the breakfast is free however the options are limited and not appetizing at all. I only had it once due to a massive Texas sized roach walked across the dining room floor (yes, those are common during the summer in Texas, but still). The towels in the bathroom were very worn out and a few with holes. The linen although smelled clean, had stains and need to be replaced.
I will say that Paddy did try to accommodate my every request and was very kind after or initial encounter. Would I stay here again? Not likely unless an emergency or not until they make some cosmetic changes and upgrades.
Again, my stay wasn't too bad, just wish it had a cleaner feel to it. Location was perfect and conveniently located with plenty of shopping and food options.
I will say that Paddy did try to accommodate my every request and was very kind after or initial encounter. Would I stay here again? Not likely unless an emergency or not until they make some cosmetic changes and upgrades.
Again, my stay wasn't too bad, just wish it had a cleaner feel to it. Location was perfect and conveniently located with plenty of shopping and food options.
Charlotte
Excellent professionalism staff
Yaqian
Great place to stay when visiting dallas
Yaqian
I stayed here a few weeks ago and didn’t get to do a review. This is a great place to stay at.
Jason
Dont waste your money....went to check in at 7:30 p.m. and room was not cleaned yet, had to wait 45 minutes when check in is at 3. Front desk guy told me wasn't his problem. Breakfast was a joke too.
Charlotte
Awesome staff Quick to check ✔️ in
Charlotte
EXCELLENT Front Desk staff
Charlotte
AWESOME STAFF POLITE CLEAN
Charlotte
THE STAFF IS AWESOME ! FOOD BREAKFAST IS GREAT
Tommy
Older hotel but the staff was nice. We did not end up staying
Olanrewaju Oluwaseun
Staff was warm, nice and friendly.
nick was very courteous and helpful.
The hotel is clean and well maintained and all the amenities worked
The only thing I wasn't particularly thrilled for was the TV remote not having functions to switch TV input.
nick was very courteous and helpful.
The hotel is clean and well maintained and all the amenities worked
The only thing I wasn't particularly thrilled for was the TV remote not having functions to switch TV input.
Mimieux
It was relatively clean, much cleaner than the Comfort Inn in the same area. The computer & printer were broken but the front desk staff will help you print out necessary documents if you email to them. Breakfast was basic and same daily: cereal & milk, Quaker Oats, toast, scrambled eggs, sausage, yoghurt, apples, bananas. Room service is every 2-3 days. The location is close to many shops and services.
Charlotte
Staff was outstanding nice hotel
Charlotte
AWESOME STAFF CLEAN ROOM
Dani
Overall, the stay was pleasant and met our needs. The property shows signs of wear and tear, but it was comfortable. The staff were super friendly and helpful.
Amy
The staff was amazing and helped us out in an emergency situation. Hands down the best experience when they didn't have to be.
Kara
The staff manager, Paddy, was terrific! I really appreciated his help during the stay.
Courtney
place could definitely use a deep clean. smell was a bit off and rooms had a must scent. thin sheets, but luckily brought my own blanket from home. breakfast was the exact same every day and wasnt worth me paying extra to stay here over motel 6 down the street. staff was super nice tho. id consider again if i just need a place to sleep and shower kinda thing but wouldnt count on the breakfast. wasnt something i could enjoy daily on my 1 week stay. Great location, close to everything i needed
C. Lee
Staff friendly and attentive.
Charlotte
Great front Desk professional
robert
I found this hotel to be a great value for the money. The amenities are better than what you would expect in a two star hotel.
I would definitely recommend this place
I would definitely recommend this place
Scott
Fast check in, inexpensive and clean/tidy.
Mark
This hotel was one of the best that I have recently stayed at when one considers value. For the price, more than a good deal. It is an older facility that could use some upgrades in certain areas. But, overall, a great bang for the buck facility. Staff was always ready to help.
Victoria
Parking
Charlotte
Awesome front deck
Phan
Poor condition, strong mossy odor, and cleaning chemical smell all over place. The carpet still unclean spot. Reject to give money back, had to contact bank to help. Not Recommend
Charlotte
Excellent FRONT DESK Check In
Anyela Patricia
Not what I expected . Would not stay again . Tue bed was comfortable though.
Charlotte
Clean rooms
Grace
Basic cheap hotel room, nothing to write home about. The breakfast was terrible. The waffle maker does not work, leaves the inside of the waffle uncooked no matter which way you try. Good enough for what I needed but wouldn’t stay again.
Alrik
I didn’t use either of those amenities
JORGE
I honestly don't have any negative thing to say about it other than the blankets and pillow covers smell like they weren't washed.
Selvarasu
Not good
Charlotte
Nice
Tabitha
Clean rooms and quiet area
Charlotte
Awesome stay
Emily
Clean room and bed.
Charlotte
Room stopless clean room
Namho
Room was good and really quiet, calm and no noise.
Marc
Great Hotel!
Charlotte
Yes room were spotless..bed everything was perfect
Kyung
Very well maintained, quite, staff are kind
malek
bad smel, outdated (old hotel) , carpet not very well clean.
Breakfast : the coffee is too light (water) . not as expected.
Breakfast : the coffee is too light (water) . not as expected.
Bobby
Room was very neglected, room wasn’t provided with proper amenities needed such as clean towels, bed sheets & ceilings. Some staff members were pretty rude during our stay would not recommend coming to this quality inn.
Charles
Very clean room and breakfast setup. Front desk service was very helpful. Peaceful stay
Kiyomi
Staff was nice.
Julie
Won’t stay here again. Breakfast did not look appetizing and was very limited. Bed was decent and room was clean. Sink top was busted and tub needed some repair. The staff was harassing of my husband who was traveling with his service animal. He was requested twice to provide proof of his animals status. If traveling with a service animal, be aware and choose accordingly.
Kareem
Great Hotel I would definitely visit again.
John
Very good
Gregg
Musty smell in room . Fair breakfast. Comfortable bed
Myrna
Manager was friendly and responsive.
Martha
The rooms were adequate. The beds were comfortable, and the bathroom is clean. However, the hotel itself looks worn and is in need of refurbishing. The breakfast was lacking, not even serving orange juice.
James
The internet is unusable. The staff gives you a tech support line to call as if it's your computer that is the problem when in fact, it's the hotel's problem and they refuse to update their wifi to a usable speed to cover all the rooms. It's totally ridiculous how they deal with the wifi. Heck, I've had far better internet in 3rd world countries. The breakfast is cold and nasty. It's like something that was cooked days before and sat out at room temperature for days on end, totally unedible. The parking lot constantly reeks of marijuana and sometimes inside the hotel as well. I saw somebody letting their dog out in the grassy area next to the hotel when the hotel is supposedly no pets allowed. The insides of the rooms have lots of scrapes on the walls.
Michael
Clean room and extremely friendly staff.
Minh Thuc
Good
sienneh
Was a nice stay for the night. rooms were clean. bathroom had an odd smell. but other than that the room was pretty clean.
Charlotte
EXCELLENT STAY STAFF WAS GREAT
Michael
Extremely friendly and accommodating staff.
Makoto
Stuff was very kind and polite
Chung
Staffs are nice, and matresses in the rooms are not cheap ones but comfortable
Tiffani
Great especially for the price. Convenient to the hospital.
Louise R Motschenbacher
Denton Quality Inn
Business trip. Convenient. Shopping great.
Carey
Overall pleased with the facility and staff. Will stay here again.
Shawnda
The staff was amazing. The room was nice and clean and shower was really nice and hot.
Willie
Very clean
Megumi
The building was old
However, there was a complementary break first
It was clean enough for this price
However, there was a complementary break first
It was clean enough for this price
Linzie
Breakfast was less than basic. Just some fake eggs and dry cereal and a waffle maker. I stayed 2 nights and asked for my room to be cleaned and the desk clerk said I should've let them know before 9am if I wanted my room cleaned and then another guy came up and said they would bring me some towels and do a light cleaning. I've never had a hotel not clean on 2 night stays!
Somchit
Great service, speedy check in and comfortable.
Tiffany
The staff are friendly. The second floor has a smell to it. Our room was damp and smelled moldy. I contacted the front desk to change rooms but they were completely booked and couldn’t switch us. They offered to spray the room. I was thinking they’d spray Lysol in the air conditioning unit, as I think that’s were the mold smell was coming from. They came up and brought us a glad plug in and sprayed some air freshener. The breakfast was mediocre. They had waffles, scrambled eggs and sausage. They had no juices for the kids, other than sunny d… which is a hard no for my kids.
If I was in a pinch, I’d stay there again. But I wouldn’t book there if I had other options.
If I was in a pinch, I’d stay there again. But I wouldn’t book there if I had other options.
LUIS
The condition
Pauline Chloe
Clean room
Rebekah
We had an amazing stay, Paddy at the front desk was super nice and got checked in and out quick and easy. Definitely would stay again.
Winsome
The room i got
Amos
There was a “moldy” smell in the room… not sure if it was the carpet but the room needed more air freshener in it.
Sara
Had to switch rooms. First room smelled extremely mildewed.
Property shows wear & tear. Needs to be refreshed.
Property shows wear & tear. Needs to be refreshed.
Murat
They gave me a room and it smelled so strongly of mold that I couldn’t breathe, so I left. Then I politely asked if they had a room without that smell, and they changed it, but that one also smelled.Also breakfast so poor nothing!!
Toby
Standard hotel experience. Room table chairs were worn. Overall it was fine for a quick one night stay.
Amy
Thank you
Horacio
The staff at my arrival and departure was very polite and helpful
LeAnn
no one at desk to check in. Waited over 5 minutes, ended up calling the front desk
Renato
The toilet was not working properly so i notified the front desk at first he said i gotta talk to a manager and the same guy came to my room and he said it is fixed now
I tried to use it but no luck so I went back to from desk and asked to change room the guy said to me no and just tell the manager in the morning so I I spent the night in a same room with no toilet I spoke to the manager in the morning and he said to me sorry and he will give me ten percent off the next time , I couldn’t believe what I’m hearing I was charged full price
I tried to use it but no luck so I went back to from desk and asked to change room the guy said to me no and just tell the manager in the morning so I I spent the night in a same room with no toilet I spoke to the manager in the morning and he said to me sorry and he will give me ten percent off the next time , I couldn’t believe what I’m hearing I was charged full price
Janelle
I rarely leave bad reviews but I must warn people of this place. Have no idea how it has a ‘wonderful’ rating!!!
I will never stay here again! The room was disgusting the moment I walked in. There was a strong, overpowering musk/cologne smell that intensified when the ac kicked in. It gave me an intense headache after 5 minutes being there! The smell was so bad that it kept waking me up. Didn’t even know that was possible. After the 3rd time of being awoken, we left at 4am. The room was damp also. Even worse, it was discovered that my daughter had BED BUGS in her bed!
With all of this I can honestly say this was the WORST hotel experience I’ve ever had in my life. I would avoid this place at all costs.
I will never stay here again! The room was disgusting the moment I walked in. There was a strong, overpowering musk/cologne smell that intensified when the ac kicked in. It gave me an intense headache after 5 minutes being there! The smell was so bad that it kept waking me up. Didn’t even know that was possible. After the 3rd time of being awoken, we left at 4am. The room was damp also. Even worse, it was discovered that my daughter had BED BUGS in her bed!
With all of this I can honestly say this was the WORST hotel experience I’ve ever had in my life. I would avoid this place at all costs.
jonathan
Very nice property, very clean. The AC in my room wasnt great but it kept the room comfortable, it was very hit this particular weekend and the window was on the sun side of the building. I would stay here again if in the area.
Kamal
Bad Mold Smell
There was a heavy mold smell in the room, tried another and it was the same. I had to check out of the hotel within 10 minutes of arrival because of my mold allegories. In addition, furniture was in poor condition with table dents and leather chairs are excessive peals. Mattress was very cheap in which you feel the springs and for people with back issues it will not be pleasant. Having said all of that front desk clerk was very nice.
Kelly
Check in was quick. It’s a good stay for those on a budget.
Gordon
Ok
Betty
Only problem was TV did not work and telephone to call front desk to let them know
Location & surroundings
Quality Inn West Plano - Dallas
5021 West Plano Pkwy, Plano, United States
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Quality Inn West Plano - Dallas
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