Quality Inn West Plano

Quality Inn West Plano - Dallas

United States , Dallas - TX
PLANO, 5021 West Plano Pkwy
Show on Google | Map

100 reviews shown

10/10

Exceptional

28 Apr 2026

Charlotte

Great front Desk professional

Self

8/10

Excellent

27 Apr 2026

robert

I found this hotel to be a great value for the money. The amenities are better than what you would expect in a two star hotel.
I would definitely recommend this place

Self

10/10

Exceptional

26 Apr 2026

Scott

Fast check in, inexpensive and clean/tidy.

Self

10/10

Exceptional

23 Apr 2026

Mark

This hotel was one of the best that I have recently stayed at when one considers value. For the price, more than a good deal. It is an older facility that could use some upgrades in certain areas. But, overall, a great bang for the buck facility. Staff was always ready to help.

Self

4/10

Poor

23 Apr 2026

Victoria

Parking

10/10

Exceptional

22 Apr 2026

Charlotte

Awesome front deck

Self

2/10

Poor

21 Apr 2026

Phan

Poor condition, strong mossy odor, and cleaning chemical smell all over place. The carpet still unclean spot. Reject to give money back, had to contact bank to help. Not Recommend

Self

10/10

Exceptional

17 Apr 2026

Charlotte

Excellent FRONT DESK Check In

Self

6/10

Pleasant

16 Apr 2026

Anyela Patricia

Not what I expected . Would not stay again . Tue bed was comfortable though.

Family_with_children

10/10

Exceptional

15 Apr 2026

Charlotte

Clean rooms

Self

6/10

Pleasant

14 Apr 2026

Grace

Basic cheap hotel room, nothing to write home about. The breakfast was terrible. The waffle maker does not work, leaves the inside of the waffle uncooked no matter which way you try. Good enough for what I needed but wouldn’t stay again.

6/10

Pleasant

06 Apr 2026

Alrik

I didn’t use either of those amenities

10/10

Exceptional

01 Apr 2026

JORGE

I honestly don't have any negative thing to say about it other than the blankets and pillow covers smell like they weren't washed.

4/10

Poor

26 Mar 2026

Selvarasu

Not good

Family_with_children

10/10

Exceptional

25 Mar 2026

Charlotte

Nice

Self

10/10

Exceptional

24 Mar 2026

Tabitha

Clean rooms and quiet area

10/10

Exceptional

11 Mar 2026

Charlotte

Awesome stay

Self

6/10

Pleasant

20 Feb 2026

Emily

Clean room and bed.

10/10

Exceptional

20 Feb 2026

Charlotte

Room stopless clean room

Self

10/10

Exceptional

15 Feb 2026

Namho

Room was good and really quiet, calm and no noise.

Family

10/10

Exceptional

14 Feb 2026

Marc

Great Hotel!

10/10

Exceptional

13 Feb 2026

Charlotte

Yes room were spotless..bed everything was perfect

Business

10/10

Exceptional

05 Feb 2026

Kyung

Very well maintained, quite, staff are kind

Leisure Partner

4/10

Poor

26 Jan 2026

malek

bad smel, outdated (old hotel) , carpet not very well clean.
Breakfast : the coffee is too light (water) . not as expected.

2/10

Poor

11 Jan 2026

Bobby

Room was very neglected, room wasn’t provided with proper amenities needed such as clean towels, bed sheets & ceilings. Some staff members were pretty rude during our stay would not recommend coming to this quality inn.

Partner

10/10

Exceptional

06 Jan 2026

Charles

Very clean room and breakfast setup. Front desk service was very helpful. Peaceful stay

Self

8/10

Excellent

04 Jan 2026

Kiyomi

Staff was nice.

4/10

Poor

01 Jan 2026

Julie

Won’t stay here again. Breakfast did not look appetizing and was very limited. Bed was decent and room was clean. Sink top was busted and tub needed some repair. The staff was harassing of my husband who was traveling with his service animal. He was requested twice to provide proof of his animals status. If traveling with a service animal, be aware and choose accordingly.

Partner

10/10

Exceptional

30 Dec 2025

Kareem

Great Hotel I would definitely visit again.

Self

10/10

Exceptional

28 Dec 2025

John

Very good

8/10

Excellent

27 Dec 2025

Gregg

Musty smell in room . Fair breakfast. Comfortable bed

8/10

Excellent

18 Dec 2025

Myrna

Manager was friendly and responsive.

Leisure Friends

4/10

Poor

07 Dec 2025

Martha

The rooms were adequate. The beds were comfortable, and the bathroom is clean. However, the hotel itself looks worn and is in need of refurbishing. The breakfast was lacking, not even serving orange juice.

Leisure Family

4/10

Poor

01 Dec 2025

James

The internet is unusable. The staff gives you a tech support line to call as if it's your computer that is the problem when in fact, it's the hotel's problem and they refuse to update their wifi to a usable speed to cover all the rooms. It's totally ridiculous how they deal with the wifi. Heck, I've had far better internet in 3rd world countries. The breakfast is cold and nasty. It's like something that was cooked days before and sat out at room temperature for days on end, totally unedible. The parking lot constantly reeks of marijuana and sometimes inside the hotel as well. I saw somebody letting their dog out in the grassy area next to the hotel when the hotel is supposedly no pets allowed. The insides of the rooms have lots of scrapes on the walls.

Leisure Family

10/10

Exceptional

27 Nov 2025

Michael

Clean room and extremely friendly staff.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Minh Thuc

Good

8/10

Excellent

22 Nov 2025

sienneh

Was a nice stay for the night. rooms were clean. bathroom had an odd smell. but other than that the room was pretty clean.

10/10

Exceptional

20 Nov 2025

Charlotte

EXCELLENT STAY STAFF WAS GREAT

Business

10/10

Exceptional

16 Nov 2025

Michael

Extremely friendly and accommodating staff.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Makoto

Stuff was very kind and polite

Leisure Self

10/10

Exceptional

07 Nov 2025

Chung

Staffs are nice, and matresses in the rooms are not cheap ones but comfortable

8/10

Excellent

31 Oct 2025

Tiffani

Great especially for the price. Convenient to the hospital.

Business

8/10

Excellent

28 Oct 2025

Louise R Motschenbacher

Denton Quality Inn

Business trip. Convenient. Shopping great.

Business

10/10

Exceptional

26 Oct 2025

Carey

Overall pleased with the facility and staff. Will stay here again.

10/10

Exceptional

24 Oct 2025

Shawnda

The staff was amazing. The room was nice and clean and shower was really nice and hot.

8/10

Excellent

20 Oct 2025

Willie

Very clean

8/10

Excellent

19 Oct 2025

Megumi

The building was old
However, there was a complementary break first
It was clean enough for this price

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Linzie

Breakfast was less than basic. Just some fake eggs and dry cereal and a waffle maker. I stayed 2 nights and asked for my room to be cleaned and the desk clerk said I should've let them know before 9am if I wanted my room cleaned and then another guy came up and said they would bring me some towels and do a light cleaning. I've never had a hotel not clean on 2 night stays!

Leisure Partner

10/10

Exceptional

13 Oct 2025

Somchit

Great service, speedy check in and comfortable.

4/10

Poor

13 Oct 2025

Tiffany

The staff are friendly. The second floor has a smell to it. Our room was damp and smelled moldy. I contacted the front desk to change rooms but they were completely booked and couldn’t switch us. They offered to spray the room. I was thinking they’d spray Lysol in the air conditioning unit, as I think that’s were the mold smell was coming from. They came up and brought us a glad plug in and sprayed some air freshener. The breakfast was mediocre. They had waffles, scrambled eggs and sausage. They had no juices for the kids, other than sunny d… which is a hard no for my kids.

If I was in a pinch, I’d stay there again. But I wouldn’t book there if I had other options.

Leisure Family

8/10

Excellent

12 Oct 2025

LUIS

The condition

Leisure Family

8/10

Excellent

09 Oct 2025

Pauline Chloe

Clean room

Leisure Partner

10/10

Exceptional

06 Oct 2025

Rebekah

We had an amazing stay, Paddy at the front desk was super nice and got checked in and out quick and easy. Definitely would stay again.

Partner

4/10

Poor

04 Oct 2025

Winsome

The room i got

8/10

Excellent

28 Sep 2025

Amos

There was a “moldy” smell in the room… not sure if it was the carpet but the room needed more air freshener in it.

6/10

Pleasant

26 Sep 2025

Sara

Had to switch rooms. First room smelled extremely mildewed.
Property shows wear & tear. Needs to be refreshed.

Leisure Family

4/10

Poor

25 Sep 2025

Murat

They gave me a room and it smelled so strongly of mold that I couldn’t breathe, so I left. Then I politely asked if they had a room without that smell, and they changed it, but that one also smelled.Also breakfast so poor nothing!!

6/10

Pleasant

21 Sep 2025

Toby

Standard hotel experience. Room table chairs were worn. Overall it was fine for a quick one night stay.

Leisure

10/10

Exceptional

17 Sep 2025

Amy

Thank you

10/10

Exceptional

14 Sep 2025

Horacio

The staff at my arrival and departure was very polite and helpful

Business Self

4/10

Poor

09 Sep 2025

LeAnn

no one at desk to check in. Waited over 5 minutes, ended up calling the front desk

Leisure Family

2/10

Poor

05 Sep 2025

Renato

The toilet was not working properly so i notified the front desk at first he said i gotta talk to a manager and the same guy came to my room and he said it is fixed now
I tried to use it but no luck so I went back to from desk and asked to change room the guy said to me no and just tell the manager in the morning so I I spent the night in a same room with no toilet I spoke to the manager in the morning and he said to me sorry and he will give me ten percent off the next time , I couldn’t believe what I’m hearing I was charged full price

Business Self

2/10

Poor

04 Sep 2025

Janelle

I rarely leave bad reviews but I must warn people of this place. Have no idea how it has a ‘wonderful’ rating!!!
I will never stay here again! The room was disgusting the moment I walked in. There was a strong, overpowering musk/cologne smell that intensified when the ac kicked in. It gave me an intense headache after 5 minutes being there! The smell was so bad that it kept waking me up. Didn’t even know that was possible. After the 3rd time of being awoken, we left at 4am. The room was damp also. Even worse, it was discovered that my daughter had BED BUGS in her bed!
With all of this I can honestly say this was the WORST hotel experience I’ve ever had in my life. I would avoid this place at all costs.

8/10

Excellent

04 Sep 2025

jonathan

Very nice property, very clean. The AC in my room wasnt great but it kept the room comfortable, it was very hit this particular weekend and the window was on the sun side of the building. I would stay here again if in the area.

Leisure Self

8/10

Excellent

28 Aug 2025

Kamal

Bad Mold Smell

There was a heavy mold smell in the room, tried another and it was the same. I had to check out of the hotel within 10 minutes of arrival because of my mold allegories. In addition, furniture was in poor condition with table dents and leather chairs are excessive peals. Mattress was very cheap in which you feel the springs and for people with back issues it will not be pleasant. Having said all of that front desk clerk was very nice.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Kelly

Check in was quick. It’s a good stay for those on a budget.

Leisure Family

6/10

Pleasant

17 Aug 2025

Gordon

10/10

Exceptional

14 Aug 2025

Betty

Only problem was TV did not work and telephone to call front desk to let them know

Self

10/10

Exceptional

12 Aug 2025

Ashfaqur

Friendly staff.

Leisure Family

6/10

Pleasant

11 Aug 2025

Bethany

Positives:
Location - very convenient to PGBT & DNT, restaurants, grocery, gas, and shopping.
Price - it's cheap, but you get what comes with that.
AC was COLD!

On the fence:
Service - 5 Stars to the one gentleman who went above and beyond for me when I had a security issue. (While he couldn't show me, he checked security footage for me one evening when I had a concern I had been followed back to the hotel. I wasn't, & he gave me peace of mind.)

Service - 3.5 Stars to the other front desk gentleman who let me back into my room about 3 times when I was constantly forgetting my key. I stayed for almost a week and I'm sure he got sick of it / started to expect it, but he didn't complain and kindly helped. However, when I had an issue with the mini fridge in the room and my food kept getting leaked on and ruined, the only help he offered was to come \"wipe it down\" and not actually fix the issue. I ended up with over $50 worth of food spoiled during my stay.

Negatives:
-No pool
-No outside seating
-Exterior door securtiy: the side entrance on the East side doesn't shut all the way on its own each time, you have to notice and pull it shut to make sure someone without a key can't enter. This was part of my security concern when I thought I may have been followed to the hotel one night.)
-AC unit had a buzz / chirping, maybe a whole dang cricket in it that made sleeping very difficult. It was either leave the TV on with volume or listen to that chirp all night.
-Mini fridge

10/10

Exceptional

06 Aug 2025

Breanna

Very polite staff

Leisure Self

8/10

Excellent

02 Aug 2025

LeAnn

Room was little old. Chips in paint. Bed was great

Leisure Self

10/10

Exceptional

30 Jun 2025

Verified traveler

Great stay.

Always wonderful.

Partner

10/10

Exceptional

15 Jun 2025

jada

awesome

8/10

Excellent

05 Jun 2025

wayne

Was a quiet stay room was clean and service good

Business

10/10

Exceptional

14 May 2025

Muhammad Ali

I stayed the second time there and it was great. Clean rooms, good amenities and quiet area.

Business Self

10/10

Exceptional

14 May 2025

David

Staff was very friendly, welcoming, and accommodating. This is an older hotel with expected challenges, but the rate is fantastic realizing you're only using it for a place to sleep. I stayed 5 consecutive nights - breakfast available: eggs, sausage, waffles, cereal, yogurt, toast, coffee/tea every morning. I would definitely stay again.

Business Self

10/10

Exceptional

12 May 2025

Muhammad Ali

It is a great property to stay at. Nice staff and good facilities with reasonable rates. Would definitely recommend.

Business Self

10/10

Exceptional

12 May 2025

Abel

Good service

Business Family

10/10

Exceptional

11 May 2025

Jonathan

It was a good little hotel, especially for the price. I didn't have any issues. The owner was curtious and attentive.

Leisure Family

10/10

Exceptional

04 May 2025

Wes

Easy to get into and out

Leisure Partner

4/10

Poor

04 May 2025

Alejandro

Bueno si solo estas de paso por la ciudad. Si tienes otras opciones no te detengas en este lugar

10/10

Exceptional

01 May 2025

Wes

Easy to get into and quiet

Business_and_leisure Family

10/10

Exceptional

28 Apr 2025

Chad

The rooms were clean. Very friendly staff.

Leisure Family

2/10

Poor

27 Apr 2025

IVIS

Perdi mi dinero ya que no pude quedarme en este hotel tan asqueroso, realmente el peor de los hoteles Quality Inn que he reservado. En otros estados del Paus he encontrado muy buenos hoteles Quality Inn, pero eate en Plano, Tx. TERRIBLE.

Business_and_leisure Family

6/10

Pleasant

26 Apr 2025

Maggie

My experience at this location wasn’t BAD- I just probably wouldn’t stay there again. You can tell that the staff tries to keep it clean, its just super old and has one of those weird hotel smells. Some of the furniture was damaged.. ex: toilet seat had cigarette burns, lamps had dents and rust stains, couch was missing a button.. etc. Breakfast was decent. Cute texas shaped waffles.

Leisure Partner

8/10

Excellent

20 Apr 2025

KAMISHIA

I needed to find a quick place to stay for the night for myself and my 1 year old for ome cool off time. The room and the property were clean and quiet. Staff kind and courteous. It was a relief to see fresh, clean linens in the bed. The only issue I had was the fact there were no washcloths provided. There was the basic bar soap and a body wash attached to the tile in the bath/shower. The body wash was mild enough. Would return again. Oh and the cobtinebtal breakfast was redeeming! Sausage, egg, juice, coffee, assortment of breads for toast, waffels, yogurt (toddler brand). Much more than i expected for the price. Usually, I expect donuts/danishes, juice and some fruit so it was pleasantly surprising!

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Linda

Clean and quiet.

Leisure Family

2/10

Poor

14 Apr 2025

Mekhael

Very bad breakfast

Business Self

6/10

Pleasant

05 Apr 2025

Perry

OK for the price but nothing to write home about.

Leisure Family

8/10

Excellent

07 Mar 2025

Roy

The breakfast menu was poor, cheap, and not up to other hotels I've stayed in that were in the similar star rating....Breads, Bagels were sad. Looked cheap and tasted cheap.

10/10

Exceptional

05 Mar 2025

Josh

We always enjoy staying here!

It’s always very clean. Room nvr smells. Good safe area around good tasting restaurants and grocery markets. We always enjoy staying here.

Partner

4/10

Poor

02 Mar 2025

Jose

Property smelled like weed, especially the elevator. A/c unit was loud and sporadic.

Leisure Partner

6/10

Pleasant

01 Mar 2025

Porfirio R

I stay here anytime i visit plano,but the late check in time is often very inconvenient after driving 5hrs to get here. They do not allow a checkin prior to 230pm. I had to just wait, very annoyed

Leisure Self

2/10

Poor

22 Feb 2025

Ghazal

I checked into this hotel last night, and it was a complete nightmare. The quality was awful from the start – there was a strong smell of smoke and pot everywhere, including the reception and elevator. The room was dark, gross, and outdated, completely not what I expected based on the photos and ratings on Expedia. The hotel’s rating on Expedia is misleading – this place is truly a 2-star hotel at best! When I asked for a refund, the front desk refused and told me to go through Expedia instead. To top it off, this hotel is not non-smoking, despite claiming otherwise. Stay away from this place if you’re looking for a clean, comfortable stay!

Business Self

6/10

Pleasant

26 Jan 2025

Ray

My room was decent and clean that’s a plus. Breakfast could use help. Eggs terrible. Coffee was watery. I can’t remember when the last I had Sunny D. OJ.

Leisure Pet

8/10

Excellent

25 Jan 2025

aaron

It was a decent place for the price

Leisure Partner

10/10

Exceptional

16 Jan 2025

Breanna

We enjoyed it all. The check in and out was easy and fast. The room was clean.