Name: Extended Stay America - Dallas - Plano Parkway
Address: 4709 W Plano Pkwy, Plano, 75093, US

2/10

Poor

28 Jul 2026

Norma

Would not recommend at all our stuff

10/10

Exceptional

27 Jul 2026

Nick

.

6/10

Pleasant

08 Jun 2026

Kathy

The exterior of the front of the hotel look nice but the backside was littered with trash. Our room was a 1 bedroom and the fan between the living area and bedroom to move air to the bedroom did not work so had to run the AC as low as possible just to get the bedroom comfortable to sleep. The screen in one of the windows was torn, the table was not secured to the stand and the edging was peeling off, the refrigerator magnet in the door sealer kept slipping out and dragging on the floor. While breakfast was advertised, it consisted of package muffins, granola bars and oatmeal. Coffee was only available at breakfast and there were no coffee pots in the rooms or ice makers on the floors. We had a couple of cockroach visitors and one millipede.

Partner

2/10

Poor

06 Jun 2026

Alice

There is a lady called Jennifer front desk they need to get rid of her very rude very unhelpful she sits outside smoking on the patio I will never go there again

Business Self

10/10

Exceptional

30 May 2026

CARA

THEY ARE ACTIVELY IN THE MIDDLE OF RENOVATIONS BUT IT IS CLEAN. MS SAQUIL IS THE ABSOLUTE BEST!! WAS EXTREEMLY HELPFUL WITH ANY REQUEST. THE HALLWAYS SMELL AMAZING!!! THE FREE \"BREAKFAST\" I HOPE MANAGMENT WILL GREATLY IMPROVE. THERE IS AN EMPLOYEE WHO GETS A LITTLE HOSTILE OVER THE MUFFINS. OVERALL WOULD STAY HERE AGAIN.

Family

2/10

Poor

21 May 2026

Bill

Didn’t stay there made it to room and it was so nasty we got our money back and went somewhere else! Room was disgusting. Front desk lady understood!! I would not recommend this place to anybody!!

Partner

2/10

Poor

04 May 2026

David

Somehow, they let a total stranger check into our room.

Business

4/10

Poor

24 Apr 2026

Jesus

Breakfast was just granola bars. Room had roaches. It's more of a refugee home. Did not feel comfortable going outside at night.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Teresa

No pool closed

Self

8/10

Excellent

30 Mar 2026

joe

There was no Breakfast, re-used muffins and some coffee

Self

10/10

Exceptional

20 Mar 2026

Clifford

Just my go to place whenever I go to Plano. Perfect location, fabulous people.

Self

10/10

Exceptional

26 Feb 2026

Cliff

Room was clean. Staff was very good. Could have used a chair for the eating counter. Always have ad two in the past. None at all this time, but still very good.

Self

10/10

Exceptional

17 Feb 2026

Robert

All Good

10/10

Exceptional

14 Feb 2026

Perpetua

I had a great stay! The hotel was very clean and well maintained. The staff were friendly, welcoming, and always ready to help. It made the whole experience comfortable and enjoyable. I would definitely stay here again.

Self

2/10

Poor

04 Feb 2026

abdul

Staff was very very friendly but. They dont have which i booked for it. It was terrible stay

4/10

Poor

17 Nov 2025

Larjo

The staff was nice. The reeked of weed the entire time, from the time you entered the lobby and up into the hallways. The toliet seat in our room had dried urine on it, and there where sharp staples sticking straight out of the wood in the kitchenette.

Leisure Family_with_children

2/10

Poor

04 Nov 2025

Maria

Hospitality was not very welcoming. It smelt like smoke and very musty in the hallways. Once we got into the room, it didn’t feel safe. The refrigerator and the pullout couch was very beat up. The bed mattress was thin, squeaky, and uncomfortable. The bathroom had a short curtain for the shower. There was a dead cockroach on the toilet paper, and the shower fixtures were broken..it was very different from what I thought I was going to rent out. There was an air conditioner unit on the stairways and it had no cover; Totally not safe for children.I don’t recommend. The only reason why I stayed was because everything else was sky rocket high for my budget. I wished we could’ve rented a different hotel…

Leisure Family

10/10

Exceptional

30 Oct 2025

Lucarus

Alright

Business_and_leisure Self

2/10

Poor

07 Oct 2025

Julia

I refused to stay in this motel. The smell was horrible, the carpet was soaking wet, there was a refrigerator that had something gross splattered all over the front of it. I would like my refund back I was promised tho!

Friends_and_family Family

4/10

Poor

16 Sep 2025

jeremiah

good for traveling workers, but not for family

The stuff is good to work with. However, there’s definitely poor communication from cleaning staff to the front office as the TV was broken in my room. The hall is smell. Very bad of lingering trash, which is not very pleasant.

Business

2/10

Poor

07 Sep 2025

Damon

“I would not recommend this hotel to anyone. During my stay, I found multiple roaches in the room, which made the entire experience uncomfortable and unsanitary. Cleanliness should be a top priority for any hotel, but this place clearly does not meet even basic standards. Save yourself the trouble and look elsewhere.”

2/10

Poor

31 Aug 2025

peggy

Room not properly cleaned. \"Breakfast\" was prepackaged sugary snacks only. No hairdryers on premises (i asked! ). Security door at back of property apparently broken for a long time, wouldn't close. First staff member i met was professional, the last one was rude.

Leisure Self

10/10

Exceptional

10 Aug 2025

Michelle

I loved everything else I rate 10/10

It’s was great- safe - quiet but, it has a smell in the room I hated!!!

Business

4/10

Poor

06 Aug 2025

Masood

Room is dirty and poor maintenance. Paint is scratched off on wall and bath tub. Cracked faucet. Bathroom countertop stained. Shabby and old kitchen cabinets

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Verified traveler

More like motel.

We did not get the room we had selected online at hotels.com which had more beds.
Did not realize this until 3rd attempt to get new keys that didnt work and clerk told us we were too many and couldn't stay.
It was overall a low rate experience.
I would say, this is more of a low rate motel experience. The website also said there was a pool. Not true.
I thought it was too cheap to be true.
Lost the money. I'm hoping to get deposits back since I lost the money's on reservations. This after a six hour drive, and we were tired.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Candy

Not a good experience

My room looked nothing like the picture on the website. It needed to be redone. I was very nervous about staying there.

Self

2/10

Poor

15 Jul 2025

Mariana

The place is a total dump. . As soon as you walk in you can smell marijuana. The property is severely neglected and the rooms are in despicable conditions. Broken baseboards, exposed low sitting breaker switches. Dirty everywhere. Worse part, the mattress with the springs sinking me as I sat to change my child. The TV didn’t work and overall and uncomfortable place. Cabinets black inside like mold, dirty refrigerator. I didn’t even let my baby walk in that room. We checked out and didn’t stay for the four nights we booked. We were quite uncomfortable and grossed out by this hotel. Do not go there!

Business_and_leisure

6/10

Pleasant

04 Jul 2025

Cullen

Didn’t spend a lot of time at the room due to game schedule

6/10

Pleasant

15 Jun 2025

joe

The hotel is a extended stay it is used

Business

4/10

Poor

14 Jun 2025

Rao

Room smells and I could smell tobacco smoke in the bath when the went is on. Some one may be smoking in the unit below

Leisure Self

10/10

Exceptional

10 Jun 2025

Kam

Nice

Business

2/10

Poor

03 Jun 2025

Supriya

Room was not clean. Fridge door does not close and water was all-over from fridge.
The hotel management Changed room. Thestove was not working in the changed room.
It was not a pleasant experience.
Day staff were horrible. The night shift attendant was very nice and helping.
I hope this helps.

Leisure Family

8/10

Excellent

03 Jun 2025

Jerry

The hotel was clean, but had to be shown how to operate the shower. The valve was a little confusing. There was a mixup about my check in,I requested a late check in and even called to confirm. I was delayed for 1 and 1/2 hours due to traffic and weather and my reservation got canceled but I was able to check in. But I was told there was a problem with my card and I had to use another card and pay again. Now I have basically paid twice. But overall it was a nice place to stay

Self

2/10

Poor

25 May 2025

Timothy

Nothing,
The pictures didn't match the rooms. The place was run down and needed mayor repairs.

Leisure Family_with_children

6/10

Pleasant

20 May 2025

SAra

Good

Leisure

2/10

Poor

16 May 2025

Rita

Smelt really bad furniture was falling apart tv was broken

10/10

Exceptional

10 May 2025

Juana

Staycation

Staff was lovely. My family was staying until our home was ready so it was a nice staycation.

Friends_and_family Family

2/10

Poor

14 Apr 2025

Verified traveler

Not good

Initial staff was friendly and supposedly upgraded my room, however nothing about the room was upgraded. I don’t even want to know what a not upgraded room looks like.

My room had no tv remote (this was very common) and so I didn’t realize til later that the main tv was completely cracked and not working until I got a new remote from them.

The whole room was very old and outdated. The sofa couch looked super dirty with stains and would have not fit anybody on it. Didn’t even want to touch it.

The hotel was not as advertised. There is no gym facility, no pool, no business center or meeting room.

I let the staff know the next day the tv was broken and cracked and she said she’d let someone know and it would be replaced by the time I got back from church but after I came back 5 hrs later it was not fixed. Someone just turned the tv off.

I asked again and she said she’d reach back out and I asked if there was another available room and she said she would let me know. So I went back and was not very happy but she did come to my room and let me know I could go to another room down the hallway.

That room was much better and I was very grateful to be in a better room that had a table and I stained sofa. The chair was dirty though and so I decided not to sit in it. The towels were all dirty and stained except one. Thankfully I didn’t need all of the towels so I didn’t even mention that or the stained sink.

Breakfast was almost non existent.

Self

2/10

Poor

02 Apr 2025

Ivy

Was told the room I booked did not exist. Reservation was canceled but they still charged me.

Leisure Family

2/10

Poor

15 Mar 2025

Brandy

Dont book here without calling. Showed up to no room available and have to way 10 BUSINESS DAYS for the refund.

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

Mir Nemath

All good

Friends_and_family Friends

2/10

Poor

16 Feb 2025

Latoya

This hotel was horrible! The room was not cleaned up well. We actually wet one of there towels to clean the floor because it was sticky. We saw a cockroach in the bathroom. It had a kitchenette with no dishes or pots in it so when we took our food we actually had to go get plates and silverware to eat it. I don't know who the owner is but this hotel use needs to be condemned! It's outdated. The window screens had holes in it. Like big enough that a bird could fly in the room couldn't open the windows for
fresh air. the couch in our room was horrible. the room had a little table to eat at but no chairs to sit in. I'm sure there's more to tell but I'm done. DO NOT GO THERE!!

Leisure Partner

10/10

Exceptional

01 Feb 2025

Richard

Qhirt

10/10

Exceptional

28 Jan 2025

Javier

work

Business Self

10/10

Exceptional

22 Jan 2025

Demetroius

N/A

8/10

Excellent

05 Jan 2025

Tracey

Decent place

I went to Plano inn & suites and had a really bad experience so I booked the stay here, and it was very nice experience and stay. I would update the stoves, and get an ice machine. Other than that, it was pretty decent.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Jennifer

Great service

2/10

Poor

08 Dec 2024

Veronica

Outlets had space where my small children could fit their fingers and I found small roaches and wall had a crack and they didn’t even clean bathroom the second night also called to say I’d be late for check in and when I got there they said they had cancelled my room

Friends_and_family Family

2/10

Poor

18 Nov 2024

Ashley

Horrible place

This was a horrible hotel nothing worked the TV didn't work the shower didn't work it smelled like cat pee and vinegar there was a used condom wrapper on the floor by the bed the toilet ran all night the fire alarm was sticking out of the ceiling the carpet was tattered and there was no phone

2/10

Poor

11 Nov 2024

susan

DONT STAY HERE!!

4709 w plano pkwy, plano,texas-this extended stay was atrocious, no shower curtain, curtain rod coming out of the wall, no microwave,FILTHY, owner & management non existent

Self

2/10

Poor

04 Nov 2024

Roger

This property was dirty, outdated, and quite disgusting. The only positive was the young lady that was at the counter was extremely helpful in a very difficult situation the first room that she gave me there was no shower curtain and no shower rod. I came back to the front desk and she apologize. She upgraded me to a room that was a bigger room and much cleaner than the first but the showerhead did not work and I had to take a bath. I requested a blanket because it was very cold and I was told I would get one at 7 AM in the morning but once again, I want to stress that the young lady that was at the counter when I checked and did an excellent job in a very bad situation outside of that I would never stay here again, even if it was for $1 million dollars.

2/10

Poor

24 Oct 2024

Lavorda

Terrible

Business_and_leisure

10/10

Exceptional

19 Oct 2024

Saminathan

Awesome

Leisure Family_with_children

2/10

Poor

13 Oct 2024

Taylor

Unprofessional

Yall canceled our reservation we had no where to stay with 3 kids and had to stay at motel 6 i'm not happy at all.

2/10

Poor

03 Oct 2024

Syed

There were 2 roaches in the room

Business Self

2/10

Poor

29 Sep 2024

Deeric

The lady at the front desk is very uneducated when it comes to her job. I booked through Expedia and paid the full balance, the front desk lady tried to charge my card a second time and then had me wait almost an hour for a manger to come in and fix the issue in 1min… on top of the unfriendly staff, they have a HUGE roach problem. You see them crawling in the hallway and in the rooms. My shower curtain doesn’t close due to the pole holding the curtain up is falling out the wall.. Please save your money and sleep outside!!! You’ll be way more comfortable.

Leisure Partner

4/10

Poor

21 Sep 2024

Kenneth

The property is average

Leisure Self

6/10

Pleasant

21 Sep 2024

Kenneth

The rooms smells like smoke and dirty and they don’t clean room for a week at a time.

Leisure Self

10/10

Exceptional

17 Sep 2024

Nelcia

He brings great service

Frederick at this location provides excellent customer service whether it's something that I need in my room or I needed to adjust my stay. HE ROCKS

Business

6/10

Pleasant

15 Sep 2024

Verified traveler

Rooms have wired smells to them and They have Roaches.

Friends_and_family Family

2/10

Poor

12 Sep 2024

Kelsie

The general manager lacks professionalism and is beyond rude. I would think as a general manager you would set the best example for a guest but no she exudes a negative attitude that shows she has no desire to be there. Even the property lacks care. When I was there for 3 nights the latch to my door was broken and I was told maintenance would get around to fixing it, yet they never did. Definitely wouldn’t return.

Leisure Self

2/10

Poor

10 Sep 2024

Stella

The worst place ever! I run away from that place. Terri le stuff that is indifferent and slow . Promises does not deliver, hangs up the phones, . Garbage smell. Dirty sheets. Broken shelfs. Old , terrible stains on a carpet, have a video of others passing out from smells. Garbage can is inside on a first floor. Unbelievable.

Self

2/10

Poor

09 Sep 2024

ROBERTSON

there was no breakfast, and they said they served breakfast. very un-tidy

Business Self

2/10

Poor

07 Sep 2024

Angelia

Don’t stay here

Front desk was polite. The downstairs was ok. But once we got off the elevator on the 2nd floor, it was completely different. The hall smelled of mildew and old smoke.
The room was appeared clean but once you looked closer, it wasn’t. The kitchenette was old with broken and in disrepair. There wasn’t even a bathroom door.
I just took my suitcase and left, didn’t even stay for the 2 nights I paid for.
This is my 2nd bad experience with this hotel chain in different cities. I won’t try them again.

Self

10/10

Exceptional

26 Aug 2024

George

Cool

2/10

Poor

25 Aug 2024

Crystal

The non-smoking room reeked of cigarette smoke, the sofa was torn and looked disgusting, the kitchen area looked like someone had beaten it with a baseball bat with missing handles on cabinets and dents on fridge.

10/10

Exceptional

24 Aug 2024

John

Fredrick was a great service

Self

10/10

Exceptional

20 Aug 2024

John

It great place to stay if you need to

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Avery

Great location and property for the value, also nice staff who value their occupants.

Business Family_with_children

2/10

Poor

08 Aug 2024

Tommy

Property is ver run down with no working ac in the hallways

Business Self

2/10

Poor

28 Jul 2024

M

The worst hotel ever

This hotel should not be in service. Horrible horrible horrible

Friends_and_family Family

2/10

Poor

28 Jul 2024

Amanda

My issues is not with the property but with expedia, my money was taken and no reservation was made,and I was unable to check in

Leisure Partner

2/10

Poor

27 Jul 2024

Venkat

The room was having mold smell
The hot water pipe was leaking whole day in the bathroom tub and due to that the whole bathroom was foggy.

Bathroom faucet was not working.

Leisure Family

10/10

Exceptional

24 Jul 2024

Jeffrey

Nicole was extremely welcoming and helpful with any issues that came up like internet access

Leisure Self

10/10

Exceptional

19 Jul 2024

Joseph best

It was cool

2/10

Poor

16 Jul 2024

Brittainye

Full of Roaches

The room was full of roaches, the furniture was old, paint was coming off the walls. Clearly this hotel is neglected to say the least. I was so afraid roaches would crawl in the bed, I hardly got any sleep, I kept the lights on. I asked about pest control and the young told me there's no pest control on weekends but frankly with the amount of roaches that I saw with the lights on, it's clear there's no pest control at all. I attempted to checkout but she told me since I'd already paid for both nights through Expedia I wouldn't get a refund! I'll never stay at another Extended Stay

Business Self

2/10

Poor

10 Jul 2024

Verified traveler

Bugs, dilapidated accommodations Filthy floors, dirty microwave.

Business Family

4/10

Poor

08 Jul 2024

Duy

Almost things are not working right.

Business_and_leisure Friends

4/10

Poor

07 Jul 2024

Caija

Was very dingy and there were roaches.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Chante

Fredrick Walker was amazing in assisting me. He made my check in an check out process very simple

Friends_and_family Family

4/10

Poor

04 Jul 2024

Laissez

They charge a deposit which was not listed. They DO NOT have any dishes or cooking utensils, there was no microwave or coffee pot. The hall I stayed in at the end by 2 other rooms was a dead body smell. I literally thought there may have been a Jeff Dahmer wanna be next door. The room itself smelled fine and was clean but I was pretty salty they didn’t have anything to cook with and no microwave when they advertised they did.

Leisure Pet

8/10

Excellent

03 Jul 2024

Avery

My family and I have been here for a few weeks. We haven't had many issues. The a/c was leaking a bit, but it's been over 100 degrees lately. I can only assume it's because of the extra work it has to put in. The staff members are extremely nice and very professional. They actually care about your stay. Ms. Nicole, the GM is a joy to meet. She definitely knows how to run a business. All of the staff and guests are really kind and considerate.

Business_and_leisure Family_with_children

8/10

Excellent

01 Jul 2024

Keri

Noisy, no fault of the hotel, just noisy neighbors. Place had 2 beds with a sleeper sofa, good for family of 5 with 3 teenagers. We all fit nicely in the room and it had a fridge to put our cold drinks. We couldn't find an ice machine but we just filled out water bottles half full of water and stuck them in the freezer over night then filled them up with water before we left in the morning, it all worked out.

Leisure Family

6/10

Pleasant

28 Jun 2024

Tierica

I would stay again!

Business Self

6/10

Pleasant

24 Jun 2024

cimi

We were not able to use the shower… and some fittings were off… we had to leave at 6 and the breakfast was very sparse beverage and muffins,

6/10

Pleasant

24 Jun 2024

Christopher

Black Cat

I booked the room for my wife and daughter. The room was okay. It was the condition I expected for the price. At first we were given a room that still had some one in it. We used the key and there was a black cat staring back at us when we opened the door. When we explained this to the front desk, they gave us a suit for my wife and daughter. So we do apricate the upgrade.

Friends_and_family Family

2/10

Poor

22 Jun 2024

Angel

Bad

Business_and_leisure Family_with_children

4/10

Poor

22 Jun 2024

Angel

No limpian las habitaciones. No tienen servicio de cuarto . Parece más un hotel de Refugiados muy mal aspecto

Leisure Family_with_children

2/10

Poor

13 Jun 2024

Kyla

I wouldn’t recommend a homeless person to stay!

Nasty hotel, Roaches was crawling everywhere! No pots, pans, silverware like a normal extended stay would have! Microwave did not work. Stove did not either is old and rundown! Hallway smells like piss! It hits soon as you walk in. Trash smelled and was right at entrance doors! very uncomfortable stay because the fear or a roach would crawl on me or get into my food! Barely stayed at the room because it was definitely not my cup of tea!

Self

2/10

Poor

13 Jun 2024

Kyla

I wouldn’t recommend a homeless person to stay!

Nasty hotel, Roaches was crawling everywhere! No pots, pans, silverware like a normal extended stay would have! Microwave did not work. Stove did not either is old and rundown! Hallway smells like piss! It hits soon as you walk in. Trash smelled and was right at entrance doors! I suggest staying or paying 20$ more at a studio 6 than this. very uncomfortable stay because the fear or a roach would crawl on me or get into my food! Barely stayed at the room because it was definitely not my cup of tea!

Self

4/10

Poor

09 Jun 2024

Emily

There were multiple roaches found crawling around the room.

Leisure Family

4/10

Poor

01 Jun 2024

RONALD

Friendly service, but black mold and cockroaches

The girl at the front desk was nice and easy to work with in getting checked in.

The room was very bland and about what I expected for $100 for 1 night.

However, I was not expecting to see black mold and roaches in our room.

Friends_and_family Family

2/10

Poor

14 May 2024

Murali

Room was very dirty & no basic dishes kept even though it said extended stay

Business_and_leisure Family

2/10

Poor

16 Apr 2024

leslie

i booked online and when i got there they said it was over booked. so i slept in my car

2/10

Poor

14 Apr 2024

Dyann

Horrible Place! Stay Away!

A real nightmare place to stay. Check in was an hour late (1st red flag) so they could clean the room. If that room was cleaned, it was back sometime in the 90’s. It was filthy. Roaches were crawling everywhere. We did not get the room we paid for. All we got was a “sorry, we overbooked”. I had to show the manager pictures before she offered a measly $50.00 refund. I would have switched hotels, but because of the eclipse there were no rooms available anywhere else.
Do yourself a huge favor and avoid this hotel like the plague.
April 6-9, 2024
- Not the room I paid for
- No light in room, requested one.
- No garbage in kitchen, requested
- No chair for counter, computer use on bed until we brought in a chair from dining room.
- No phone to call front desk
- Electric outlet broken, unusable
- Cockroaches everywhere
- Filthy dirty cabinets, floors

Friends_and_family Family

8/10

Excellent

10 Apr 2024

Calvin

Good service, OK facility

Outstanding service. We were going to arrive late, like after midnight. The conscientious and competent evening clerk called us and checked us in. When we arrived, the computer system was down that we could not have been booked into a room.

The elevator was broken, so my handicapped wife could not come visit the kids in the room. On two days, the breakfast was put away early. This is hard to explain to five year olds. Room rates must have doubled for the eclipse, they were outrageous.

Friends_and_family Family

2/10

Poor

10 Apr 2024

Jacqui C

The room I had was roach and bug infested. Bath tub looked as if it hasn’t been cleaned, the door was patched from where it seemed that someone had tried to bust in, bath towels had stains, hair was on inside of sliding door to bathroom, desk chair disgusting with stains, and mgmt didn’t seem concerned, safety, cleanness and respect goes a long way. Property in a beautiful and clean area, walking distance to restaurants and a beautiful hospital right across the street from this place, with mgmt should be ashamed and embarrassed,

Business_and_leisure Self

2/10

Poor

09 Apr 2024

Mark

Given wrong rooms at first. Rooms were dirty, outdated and damaged. Didn’t have clean towels, all of bedding

Leisure Family

6/10

Pleasant

09 Apr 2024

Wendy

Call and review your reservation before your stay!

handicapped room was on second floor and the elevator was broken. My husband is in a wheelchair. They had to scramble to get us another room. Bed was a double instead of a queen and it was hard and lumpy. Only good thing was the front desk woman. She was great!

2/10

Poor

08 Apr 2024

Robert

Elevator was out of service, and had a bad cockroach infestation problem in my room. Not sure it was a problem through out the facility.

Business_and_leisure Self