Quality Suites NYC Gateway

United States , New York Area - NY
NORTH BERGEN, 1200 Tonnelle Ave
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Angelica

not bad

10/10

Exceptional

11 Mar 2026

Sandra

Clean quiet staff were nice and pleasant

Friends

8/10

Excellent

10 Mar 2026

Menad

Clean rooms , courteous staff . Good connexio

Friends_and_family Family

2/10

Poor

09 Mar 2026

Corrin

Upon booking this room based off of the reviews and photos I saw online, I thought everything was going to be relatively normal. (For context, I am the type of person who has previously stayed in hostels when traveling, and I don’t have ridiculously high standards. I just want to feel safe and I want to know that everything is clean where I lay my head for the night.)

With all that being said, I did not feel safe to the point where I only stayed one of the two nights that I had originally booked for. The lobby’s front-desk was separated from the lobby by bulletproof glass which definitely doesn’t come across as inviting. There was trash all throughout the parking lot on the ground, and while it seemed like there were no bedbugs upon -MY- inspection, there were mattresses and other furniture pieces in the dumpster (in the parking lot) that I didn’t inspect, but looked quite suspicious… There was a ton of different people’s hair under my pillows and throughout my bedding. I know it was from multiple people because there were a few different lengths and curl patterns. The flooring throughout my room was laminate faux-wood that you would put in a house which I’ve never experienced before. Usually hotel rooms are carpeted and that’s what they all look like when you look at their pictures online the laminate on all of the furniture was warping and peeling off the headboard looked greasy, where two people would put their backs up against the headboard to watch TV. Disaster.

Family_with_children

6/10

Pleasant

03 Mar 2026

Nichelle

The hot tub did not work fully and the paint inside of the tube was peeling. I have stayed here before and I did not have a problem. I do not recommend room 117.

Friends

10/10

Exceptional

02 Mar 2026

frederick

Very

10/10

Exceptional

27 Feb 2026

Robert

The stay was really nice

Family_with_children

10/10

Exceptional

24 Feb 2026

Zully

la habitacion estaba impecable. El personal es muy amable. Ecxelente.

Family

2/10

Poor

22 Feb 2026

Elissa

The hotel itself is outdated and looks nothing like the pictures you see online, the “hot breakfast” they offer is only waffles. The tub in our room was rusted, moldy, and felt as if it was ready to cave in. We had 6 people in our room, so we set the pull out sofa. The bed had crumbs and change folded up inside of it. The coffee maker in our room had coffee still inside of it. As well as the bathroom door wouldn’t shut unless slammed multiple times. I brought these things to the attendants attention on our second night because it was already late when we checked in. They offered to switch our room but at this point we already unpacked and were going to be gone for the day. Looking on the website the rooms were $50 cheaper so I asked to let me just have the difference. Since rates fluctuate. They wouldn’t budge and I don’t think that was a huge ask.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Shannon

Our original room had styrofoam screwed into the ceiling and a leak through that into our room from the room above us (which again they had to have known about because of the styrofoam sheet patched over the leak) and while they were able to move us for the 2nd day we were told the option for night 1 was to deal with it or check out.

8/10

Excellent

19 Feb 2026

Menad

Yes

4/10

Poor

15 Feb 2026

Dominic

The room was great for the price. Good location if you’re visiting NYC, easy 5 minute drive to the Park And Ride bus lot, straight to Times Square for 10 bucks! Breakfast was pathetic. Stale pastries, stale cereal with room temp milk. And room temp apple juice. Rude staff. Wouldn’t stay here if you plan to save on a breakfast meal cause you’ll end up buying breakfast anyway!

Leisure Family_with_children

8/10

Excellent

10 Feb 2026

Carlos

No the best access to transportation

Leisure Family

2/10

Poor

07 Feb 2026

Aisly

Too old, low maintenance, bathroom kind of disgusting because it has yellow and brown scratches on the tub. Didn't like it at all.

Leisure Family_with_children

4/10

Poor

30 Jan 2026

Daryl

Pictures are completely misleading.

Leisure Family

10/10

Exceptional

29 Jan 2026

Tyquisha

It was great

2/10

Poor

28 Jan 2026

GIRISH BHAGWANDAS

Room were to small for price
Rest room service was good but rooms were to small and expensive

Leisure Family_with_children

2/10

Poor

26 Jan 2026

Mohammed

THE MOST HORRIBLE EXPERIENCE EVER. HAVE STAYED IN MANY HOTELS IN MY LIFE THE STAFF MANAGEMENT EVERYONE JUST HORRIBLE.

6/10

Pleasant

22 Jan 2026

Luis

The Jacuzzi was in very bad shape, they put wallpain on the Jacuzzi that was crazy. No bueno

2/10

Poor

20 Jan 2026

Mason

rooms were horrible, there was water pouring out of our ceiling and they did nothing to fix it not even change our room.

6/10

Pleasant

19 Jan 2026

Donald

The room was average and the jacuzzi wasn’t properly clean

Leisure Partner

2/10

Poor

17 Jan 2026

Kira

Hot tub was horrible paint was chipping off all the hot tubs in the room . Blankets were filthy.. the manger showed me 5 different rooms and they all were nasty carpet was filthy and moist . Smells like cigarettes .. I’m still waiting for my refund !!

Partner

4/10

Poor

17 Jan 2026

Rebecca

Half of the outlets fidnt work, thetv remote was broken, no 24 hour coffee. The pillows look fluffy but flatten after 5 min if use. Will never come here again.

Business

6/10

Pleasant

13 Jan 2026

Marguerite

Staff helpful. The bathtub had rust in it. Everything else was ok.

Friends_and_family Family

4/10

Poor

09 Jan 2026

Evelyn

There was a 150 dollar deposit made and it’s been a week and still haven’t gotten it.

They kicked us out of our room not knowing what time did we have to leave for our last date.

There were customers saying they kept seeing rats.

The employees were extremely rude and not customer service friendly.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Tahar

As advertised. Good experience

6/10

Pleasant

04 Jan 2026

Sarah

Very easy to get to from the city but the hot tub was gross. Unfortunately we went for our anniversary and did not use the tub.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Grace Marie

From the ceiling, water fell into the bathroom area. The bathroom was always the toilet and the floor very wet with dirty water. Every time they used the upstairs bathroom, water fell for our bathroom

Family_with_children

6/10

Pleasant

02 Jan 2026

Juhaidi

Could be better, staff at front desk was in the begin unfriendly.

Leisure Family

6/10

Pleasant

31 Dec 2025

Pedro

Clean room, staff was very friendly and helpful, breakfast was very disorganized, poor service and space

Leisure Family

10/10

Exceptional

30 Dec 2025

Canisha

Great staff, the cleaning crew were on top of their job

Leisure Partner

10/10

Exceptional

28 Dec 2025

Andrei

It was a very nice stay.
Sweet atmosphere.
Thank you.

Leisure Family

6/10

Pleasant

28 Dec 2025

Christian

The rooms are okay. Fridge didn't work, so the \"kitchen\" was useless. You have to bring everything (plates, silverware, etc). Hall and resto fo the hotel seems very old and outdated.

Leisure Family

6/10

Pleasant

26 Dec 2025

Carmen

No hot tub
Staff rude and check out
Parking we just parked no label o any id tag for the car

Friends_and_family Family

2/10

Poor

23 Dec 2025

Spaeth

My wife an I wanted a quick getaway when we saw the Tub we thought this was our place to relax.
The room was not as advertised.The tub finish was flaking off and not in good condition.
The staff was friendly and tried to help they offered another room but that Tub was just as bad, they werent able to solve our issue.
We also saw bugs in our room. They looked like smal cockroaches, I really hope it wasn't.
We were so icked out by the place, that we ended up not staying the night and went home early.

Business_and_leisure Partner

2/10

Poor

23 Dec 2025

Dwayne

Disgusting dirty I want my money back

Business Family_with_children

10/10

Exceptional

22 Dec 2025

DEISY YANNETT

Breakfast

Leisure Family

6/10

Pleasant

21 Dec 2025

Evan

Smell was weird, tub was dirty, bed was fine

Leisure Partner

2/10

Poor

21 Dec 2025

Joshua

Cockroaches.

10/10

Exceptional

17 Dec 2025

Jobeth

Nice people attending all look fine and close to PATH Trains

4/10

Poor

14 Dec 2025

Alan

The smell in the room was quite bothersome. We are assuming it was from some cleaning product. The bathroom sink never delivered hot water. The elevator was excruciatingly slow when waiting for it. The vending/ice rooms on multiple floors were locked. Finally found the ice machine on the 1st floor.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Johnnie

Very clean! Easy in. Easy out. No complaints. Plenty of parking and very convenient getting in and out of the city.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Jimmy

You need to improve your service and provide better customer care.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Adrian

The room service always looks good.

Leisure Family

10/10

Exceptional

12 Dec 2025

keyli

Everything was amazing! We arrived early from our flight and the staff was nice enough for us to leave our bags there while we went to the city, our room was clean and organized. The hotel had an option for a shuttle to pick us up and drop us off from the hotel to NYC. The morning breakfast was a great option before we left to the city, whenever we returned our room was always clean. i definitely recommend this hotel to anyone looking for somewhere to stay. i will definitely be returning here!!

Leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Scott

Overall the hotel needs some maintenance and updating.

Leisure Family

4/10

Poor

08 Dec 2025

Jennifer

Bathroom was out dated. Room keys deactivated everyday of my stay. Doors need to be updated along with bathrooms.

Leisure Family

10/10

Exceptional

07 Dec 2025

Sabrina

Staff was amazing and always went above and beyond for us. Hotel quality about what expected for price, but over all nice. Would stay again.

6/10

Pleasant

05 Dec 2025

Maikel

Estuvo bien.

2/10

Poor

04 Dec 2025

Nevfel

hot tub was so old and dirty looking, stains everywhere. the additional sofa was so noisy and loud, not so sleeper friendly at all. the entire place is old and smelly, just so you know.

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Jody

The staff is friendly and our room was \"clean\". The jacuzzi tub needs some attention. Its chipping and needs a refreshing. But it was \"clean\".
The mix-matched flooring and fixtures actually took away from the cleanliness.
The location is perfect for trips into the city and Lyft is always right there to pick up.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Yurisleidis

Mejor el aire acondicionado

Leisure Family

8/10

Excellent

30 Nov 2025

Keith

Staff and amenities.

Partner

6/10

Pleasant

21 Nov 2025

Danny

Rooks clean staff friendly the only thing was at 7am and while trying to sleep the had a long of noise going on banging and stuff and cleaning crew outside in hall ways super loud if your are doing renovations please let us know ahead of time so we are aware

2/10

Poor

19 Nov 2025

Cody

Floors were all sticky, trash piled up in halls for hours by cleaners. Bugs in hall and room

Business Family

10/10

Exceptional

19 Nov 2025

Kristina

I actually booked the room for the wrong day by my own mistake. I booked it for the following day and we needed the room TONIGHT! The hotel was so helpful, they helped fix my mistake. They never charged me anything extra. They were so gracious and helpful. Breakfast was great. We would definitely recommend this location!

10/10

Exceptional

14 Nov 2025

Milena

Yes

6/10

Pleasant

14 Nov 2025

Alejandro

Habitación limpia pero hay que fumigar en la propiedad

4/10

Poor

11 Nov 2025

Amanda

As soon as you walk into the hotel it smells like musty chemicals all throughout the hotel even in the room, the shower knob was broken so we weren't able to shower and when we told the front desk they were not helpful just seemed irritated for telling them.

8/10

Excellent

10 Nov 2025

Jessica

Great prices if traveling on a budget

Leisure Family

10/10

Exceptional

04 Nov 2025

Ernixh

Clean room. Nice staff

Leisure Friends

10/10

Exceptional

03 Nov 2025

Renata

Great staff
Clean room good for the price you pay and breakfast was good

2/10

Poor

03 Nov 2025

Robert

I booked this room for my wife's birthday, and sadly for her it was a complete disappointment. The room looks like it hasn't had an upgrade since the day the hotel was built (I assume in the late 70's or early 80's, judging my the decor). Door looked like it has been broken into in the past and card lock was very hard to use. Whole place smelled strongly of harsh cleaning products. Floor was sticky. Burn hole in carpet right outside the door. Ceiling patched together over the hot tub. Bathtub shower fixture wouldn't turn on unless you held it with force for a few minutes while water pressure increased enough to lock nozzel. TV wasn't working and had to call front desk to have it reset. Scratched furniture. Broken handle on closet door. Breakfast area in the morning was filthy and only had carbs and a few apples and small yogurts. I asked about eggs and the staff laughed at me. The only good thing this hotel has going for it is proximity to NYC, but beware that you are right on highway and across from a train yard, so expect a lot of noise. I would not give this place a second chance.

Partner

8/10

Excellent

02 Nov 2025

Andrei

Pros: good value for the price. Hotel’s convenient location. Free parking. There is a shuttle from the hotel to Manhattan.

Cons: some of the rooms have old bad smelling carpet but looks like they are working on it >> my cousin’s room had LVP instead of carpet and there was stuck of LVP flooring in unopened boxes on the first floor. Bathrooms have damages that require updates (bathtubs and sinks with cracks). Breakfast is very poorly served. There was no restroom available to the public on the first floor so when our two families arrived early with three kids, we had to go to another hotel to use their restroom.

Leisure Family_with_children

8/10

Excellent

02 Nov 2025

Jaraye

Decent hotel and comfortable work a breakfast

Leisure Partner

2/10

Poor

02 Nov 2025

Shanice

The rooms wasn’t cleaned properly. We asked for a change of room and the tub was rusty so it really didn’t make a difference. Housekeeping team need to spend more time and pay attention. It’s not nice to see hair al over the beds and tub.

2/10

Poor

02 Nov 2025

Juliana

Wish I could give zero stars. I had an overnight stay here two days ago upon entry. I noticed that the shower was still wet, and there were stray hairs in the bathroom, which got me looking around the room more. I stripped the bed and found bugs in the room. I went downstairs to customer service where they went up to the room to tell me they didn’t see anything for themselves, but if I wanted to switch rooms, I could, even though I had clear video footage of a bug crawling across the bed. I told him I didn’t want to stay at the hotel property and I wanted a refund for my money since I wasn’t staying in a dirty hotel and they told me the only thing they could do is wait for a supervisor to come in the morning when I called in the morning I got sent to voicemail and haven’t heard anything since

2/10

Poor

30 Oct 2025

Brandon

The room, was not as pictured or described. Run down, the breakfast was awful. Not worth the amount paid for the room. Will never stay again. The hotel had an awful smell throughout.

Leisure Partner

2/10

Poor

30 Oct 2025

Brandon

First I’ll start by saying there cockroaches that I didn’t see until late at night 6 in the bathtub, 2 around the jacuzzi, 4 around the sink, even took some photos of them. Then the jacuzzi seemed out dated need to fix the lines bc some of them were not shooting out water. Then trying to sleep and you could hear upstairs running around sounded like very thin walls or ceiling. I was disappointed that none of the pop machines were not working and also the room smelled musty, I didn’t feel like the staff were all that friendly. It was just hard to sleep. This place needs a uplift

Leisure Self

6/10

Pleasant

29 Oct 2025

Larry

Room was nice and clean

10/10

Exceptional

29 Oct 2025

Paige

Clean, okay breakfast options mostly kid friendly items, easy check in and out process.

Leisure Family

10/10

Exceptional

29 Oct 2025

Lizbeth

Spotless and staff are excellent, its always my go to place when I visit NYC!

Business_and_leisure Family_with_children

6/10

Pleasant

28 Oct 2025

Lorelei

room was in good condition, off the beaten path, staff was very kind and great service.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Nicole

Staff were courteous and helpful.

Leisure Family_with_children

8/10

Excellent

26 Oct 2025

Nicole

Property was what I expected, everything is pretty average for an affordable last-minute stay. Staff was very friendly & helpful and my only complaint or recommendation would be to upgrade or fix up the bathrooms. The bathtub was not the cleanest and definitely had some wear and tear that should be up-to-date. Other than that the day was fine.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Lorelei

Very nice staff

Friends_and_family Family

2/10

Poor

26 Oct 2025

Accessway

Horror place.

This place is horrible. We can’t even stay for minutes before we departed. Hote.com please respectfully take this place off your list. Staff, odor, environment…so on and so forth. In a second I was demoralized with their services. Zero star for them.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Wilson

The tub had rust stains, other than that the room and bath were kept clean. The hotel just needs to be updated. Staff were friendly overall and flexible with requests which warranted a high score

Leisure Family

2/10

Poor

20 Oct 2025

Brandon

Terrible place and terrible service the are races

10/10

Exceptional

20 Oct 2025

Amber

Nice room . The best part was the hot tub it was very romantic

10/10

Exceptional

20 Oct 2025

Michael

Bathtub had hair in it

Friends_and_family Family

2/10

Poor

17 Oct 2025

Micheal

Horrible!

Staff was so rude after a few hours of trying to check in because they couldn’t find our reservation but already took the money from our account we just left and had to find another hotel late at night.

Business

6/10

Pleasant

17 Oct 2025

johnathin

The staff was polite and the room was clean and comfortable.
I was disappointed that the hot had paint peeling from inside, so I wasn't able to use it.
The refrigerator wasn't cold, however the issue was fixed after I raised my concern with the front desk.
Plenty of parking.

Business

10/10

Exceptional

17 Oct 2025

Dagoberto

4/10

Poor

14 Oct 2025

Robert

I got charge for jacuzzi room and the spa in terrible condition. Didn't use it. No good

Leisure Friends

8/10

Excellent

12 Oct 2025

Nanci

It was okay. Lots of construction going on around it, which isn’t their fault but it made it inconvenient to get to. Lots of traffic, near the NJ Turnpike. Hotel was fine. It just wasn’t as easy to get to the city as I’d expected. We ended up ubering to the train station and taking the Journal train into the city each time. I won’t return, but it’s due to location- not the hotel. If you’re comfortable with city traffic and transportation then it might be perfect for you.

Leisure Family

8/10

Excellent

11 Oct 2025

Rahul

This hotel staff is friendly and maintenance is top notch very clean i would recommend for others

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Amna

Overall good experience for the price. Location is near to New york city but its in industrial area

Leisure Family_with_children

2/10

Poor

28 Sep 2025

diana

I booked this hotel due to the good reviews it had.
I came here with my family for vacation. Room smelled horrible. The carpet and bathrooms are dirty. Mold growing on shower and all over the bathroom. Carpet hasn't been clean in years. White socks will end up black. We had roaches in the room. We could get a refund due to there policy.also we check other hotels and all where booked as they had events. Also they charge $60 early check in and $150 deposit. Please take your money somewhere else. As a mom of 3 kids do not recommend staying here.
There is nothing remodeled here.
They try to mask the horrible smell with lavender scented cleaners.

Leisure Family_with_children

2/10

Poor

25 Sep 2025

Kelly

Terrible hotel - Roach

Horrible the tub was chipped. The floors had carpet that was lifting up and to top it off there was a Roach in our room. I wouldn’t recommend anyone to stay here

10/10

Exceptional

21 Sep 2025

kimberly

Clean

Leisure Partner

10/10

Exceptional

18 Sep 2025

Mandar

Nice place to stay.

Leisure Family_with_children

2/10

Poor

18 Sep 2025

Pratik

Worst Hotel - Full of Bed bugs

Worst experience. Hotel room was not clean and it had bed bugs. I fell sick for next 2 days. Not at all a good place to live in.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Marcus

I had roaches in my room. The jacuzzi was disguising. This place is a scam

Leisure Partner

2/10

Poor

10 Sep 2025

Rabisankar

Overall very bad experience

8/10

Excellent

05 Sep 2025

Renata

very clean, super attentive staff.

Leisure Family

8/10

Excellent

01 Sep 2025

Matthew

Staff was attentive, Parking was tight. Facility looked dated. Shower had some staining at thr drain.

Leisure

8/10

Excellent

01 Sep 2025

muhammad

location and services

Leisure Family

6/10

Pleasant

30 Aug 2025

Kailyn

Our room was much dirtier than expected by the other reviews. There were hairs all over the place and didn't look like the shower was cleaned prior to our arrival. The included breakfast is only pastries and none of your typical bacon/eggs/anything to that extent. Just bread, bagels, muffins, etc so that was disappointing. We chose this one as it was a bit more expensive than others in the area hoping that meant better quality but we were wrong about that. The staff were nice though, no problems with them.

Leisure Friends

8/10

Excellent

29 Aug 2025

Evangeline

I can say place is wonderful. Only thing is slippers should be provided as well. Thanks

Leisure Family