Name: Quality Suites NYC Gateway
Address: 1200 Tonnelle Ave, North Bergen, 07047, US

2/10

Poor

20 Jul 2026

Jorge

Unclean. Bad property.

Family_with_children

8/10

Excellent

20 Jul 2026

Kristen

Very clean, no problems with our stay. Breakfast options were very limited, just bagels/cereal/waffles, no protein.

2/10

Poor

18 Jul 2026

Haley

Staff was helpful in canceling reservation but the entire hotel was ran down and pretty disgusting. There was no AC on a 97 degree day which was already odd when checking in.

6/10

Pleasant

16 Jul 2026

Elisabeth

I would not pick this motel again. My group all agreed. The air conditioner is noisy. Sounds of water running constantly. Bright light outside of the window and the curtains don't close. No nightlight needed. You could walk all over the room without one as it was bright. Not worth the money I paid.

Friends

10/10

Exceptional

13 Jul 2026

Sandra

The room was clean
Did found some pills in between the comforter and bet sheets on one of the beds.
Other than that everything else was clean.
The breakfast was good too.
The customer service was trying to change me double for the room saying I hadn’t paid until I showed my receipt

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Amit

I’m pretty sure there was mold in the room and as well as the bathroom. I started coughing a lot during this stay. Besides that, hotel’s location was great to make a trip to nearby Path stations to head to NYC.

Family

10/10

Exceptional

08 Jul 2026

JAGADISH

Staff are very helpful. Very good breakfast.
Hot tub needs to repair, water is leaking.

Family_with_children

6/10

Pleasant

08 Jul 2026

Imran

My only issue was the moldy smell in the room, and room floor are like sticking. but we only stay for a night ...

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Manoj

Pros- 1) The room was spacious
2) Breakfast was good
3) Staff was courteous
Cons- 1) The bath tub was very old with spots
2) Bathroom door was hard and not locking
3) Bathroom water pressure was very low
4) No generator backup the power went out due to thunderstorm.
5) Corridor AC was not working and so was very hot.

Family_with_children

4/10

Poor

07 Jul 2026

Sidduquha

No comment

10/10

Exceptional

07 Jul 2026

Louie

The staff are very accommodating and friendly, especially the front desk staff.

Self

10/10

Exceptional

06 Jul 2026

Pamela

It was somewhat clean, however old. Furniture was scratched all over. Old bath.

Family_with_children

4/10

Poor

06 Jul 2026

Elizabeth

There wasn't much to like about this place. It did have a laundry room that we were able to use. Breakfast was cold cereal or microwavable oatmeal. when we were there the power went out and we had to walk 5 flights of stairs because the elevator was not working. The power went out again in the night. It was clean but very much in need of renovations. The tub didn't drain well. The staff was friendly enough. They do have a shuttle that would take you into New York for a small fee. Also, there is construction on the roads outside the hotel, so there is no easy in and out. Not the worst hotel, but I would pick another if I was ever in this area again.

Family_with_children

6/10

Pleasant

05 Jul 2026

Claudia

Everything was fine . The bathroom needs updating.

6/10

Pleasant

05 Jul 2026

Todd

The staff was nice and helpful.
The bathroom tub in our room was stained with old, dry, paint.

The t.v. didn't work properly.
The rooms were okay but need updates and better cleaning.

Family_with_children

2/10

Poor

05 Jul 2026

Eliany

Claro, te lo agrego. Esta sería la versión corregida:

Very disappointing experience. I specifically chose this hotel because it advertised a kitchen and gym, but unfortunately, my stay was full of problems from the beginning.

The room was visibly dirty. The floors looked like they had not been properly cleaned in months, the furniture was stained and looked filthy, and I even found someone else’s hair in the bedding.

When I tried to use the kitchen—which was one of the MAIN reasons I chose this hotel—it did not work. The gym was also not fully functional, as some of the equipment was not working. I specifically chose this hotel based on the amenities it advertised, only to arrive and find that several of them were unavailable or not functioning properly.

When I went to the front desk about the kitchen, I was told no one could look at it until the next day. I specifically needed the kitchen that night. Thankfully, I had brought a small cooking appliance of my own and managed to make it work. The following day, someone finally came and repaired the kitchen.

The bathroom also had maintenance issues. The door locks were broken, as well as the area where the shower curtain is supposed to be secured.

Breakfast was also disappointing. Yes, breakfast is offered, but there are practically no protein options—not even eggs. This is something guests should be aware of when considering the advertised breakfast.

I paid for three nights. On my second night, lightning struck nearby an

Family

4/10

Poor

05 Jul 2026

Guillermo

The hotel is too old. Pictures shown at Expedia do not reflect the reality of the hotel

Family

2/10

Poor

04 Jul 2026

ilaiyaraja

Overall my experience is really bad and poor. You will have terrible experience if you are who used to get up late in the morning and if any one else staying in your upper floor. Even they walk normally also, you will hear lots of sound. I dont recommend it at all.

Family_with_children

6/10

Pleasant

04 Jul 2026

Vaibhav

Ok

Family_with_children

8/10

Excellent

04 Jul 2026

Siam

Everything good

Family_with_children

10/10

Exceptional

02 Jul 2026

Hania

Propre , confortable le personnel à disposition et serviable et respectueux

Family

10/10

Exceptional

25 Jun 2026

Jorge

La amabilidad de los trabajadores

Partner

6/10

Pleasant

24 Jun 2026

mehria

We recently stayed here and found the staff to be very friendly and helpful. Unfortunately, the hotel itself, particularly the rooms, felt a bit run down. There were stains on some of the chairs and a broken stool in our room. While some wear and tear is expected, these are items that should likely be repaired or replaced.

The bathroom, especially the bathtub, was also not in great condition. There were stains and cracks on the tub and surrounding walls, and I noticed some black buildup on the shower walls that appeared to need additional cleaning or maintenance. Whether it requires a deeper clean or repainting, it made the bathroom feel less comfortable to use.

Overall, the staff provided a positive experience, but the condition of the room and bathroom did not meet our expectations.

Friends

10/10

Exceptional

23 Jun 2026

carlsy

Not a perfect hotel, but for the price it's the best one for gov ball. Hot tub, 2 beds. Good position for eveything

Business

4/10

Poor

19 Jun 2026

Jose

My room was supposed to have A jacuzzi which it did. The only problem was that you could not use it because it was dirty and it looked like paint was coming out of the whole thing. Sad because I wanted to enjoy it and was not cm able too.

Partner

8/10

Excellent

16 Jun 2026

Cinthia

El olor a orina de gato era muy fuerte, limpieza de alformbras, mayor limpieza

Family_with_children

2/10

Poor

15 Jun 2026

Jose

Orible

4/10

Poor

11 Jun 2026

Kimberly

This hotel was unfortunately one of the worst we’ve experienced. There was someone else’s hair in our tub. The hallways smelled of marijuana. Our lock on our door wouldn’t work properly, and none of the ice machines worked. The continental breakfast, which we normally love, was a disappointment. We would not stay again.

Family_with_children

8/10

Excellent

10 Jun 2026

Linnea

The stay was good.

Breakfast is limited to Pastries, bread, waffles and yogurt. No proteins or water but super clean.

Stayed 3 nights and 4 days, room wasnt cleaned till the 3rd day.

For families, sofa bed was only a twin.

Washing machine was broke.

If visiting New York, plan 1 to 2 hours before scheduled time to get there. Traffic is heavy anytime of the day.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Bhairavi

the place staff was very good n helpful

Family

10/10

Exceptional

08 Jun 2026

Lisa

I enjoyed my stay. The hotel and room was clean and well maintained.

Friends

2/10

Poor

08 Jun 2026

Eyerusalem

The hotel is very old and poorly maintained. One of the biggest frustrations was the room key cards, which frequently stopped working and had to be reactivated multiple times. Even after reactivation, it often took several attempts to unlock the door, which was especially inconvenient when carrying luggage or returning tired after a long day.

The breakfast area was also disappointing. The chairs were visibly old and dirty, making it unpleasant and unhygienic to sit and eat.

In addition, the elevator was outdated and extremely slow. The hallways had a persistent unpleasant odor that made walking through the corridors uncomfortable. Overall, the property is in need of significant maintenance and upgrades.

Family_with_children

10/10

Exceptional

05 Jun 2026

Charles

Room was great and clean. The breakfast didnt have much just a waffle iron and some stale pastries. Staff was really nice and helpful.

Self

8/10

Excellent

04 Jun 2026

Paige

Had a good stay, no problems!

Friends_and_family Friends

8/10

Excellent

02 Jun 2026

Vijaynag

The staff are friendly and responsive. The rooms are decent, the carpet in the corridor requires some work. I felt it is old, but, when I inquired working staff, they said it's recently replaced. It may be a good idea to upgrade carpet with wooden or vinyl tiles for easy maintenance and good appearance. Breakfast options are less but decent.

Family_with_children

4/10

Poor

01 Jun 2026

Marileivis Liz

Quality Suites NYC Gateway

I am writing to express my disappointment regarding my recent stay at your hotel. Unfortunately, the property’s condition did not match the images provided on the Expedia booking site, and I found the overall environment to be in urgent need of renovation.

During my stay, I noted several significant issues:

- Guest Room: The bathtub was rusted, and the surface was peeling.
- Lobby: The furniture at the front desk was cracked.
- Hallways: The carpets throughout the hallways were visibly dirty.

The discrepancy between the online representation and the actual state of the hotel resulted in a very poor experience from the moment I arrived. I hope you will take these concerns into consideration as you plan future improvements to the property.

Family_with_children

8/10

Excellent

29 May 2026

YUL

Window curtain could not cover all window area due to the a/c unit.

Friends_and_family Family

8/10

Excellent

26 May 2026

Faizan

Z

Family_with_children

2/10

Poor

24 May 2026

Diana

Well first off the jacuzzi was falling apart aka it was peeling all on the bottom … definitely wasn’t worth all the money.. other then that it was cool..

Partner

8/10

Excellent

21 May 2026

Gurjeet

Good stay for the price. Breakfast can be improved.

Friends

10/10

Exceptional

20 May 2026

Prince Shaileshbhai

Good and cheap

Family

2/10

Poor

20 May 2026

Anum

There was unpleasant smell in the room and the other room had insects.
Had a terrible experience. I am surprised how they are rated \"good\" on expedia.

Family_with_children

4/10

Poor

20 May 2026

Reyna

The bathroom are all stocked

6/10

Pleasant

19 May 2026

Hakeem

The hot tube looked like it was stabbed it did not look good at all so i refuse to lose it. It was also not clean properly. The room it self was clean no issues. The staff was very nice. Parking was very good i felt my vehicle was safe at all times.

Partner

10/10

Exceptional

18 May 2026

Ankush

Value for money
Free parking
Free breakfast was really great

Family_with_children

6/10

Pleasant

15 May 2026

Anthony

Nice, simple hotel near New York Times Square but the room the showers were 2.5 out of 5. The lights, the lamps barely worked. Shower was clogged aswell 3/5 hotel - Keynote if you stay here and you’re gonna go to Times Square and you don’t have an Uber, you need to take bus 125 but the walk to 125 is painful lol.

Partner

2/10

Poor

10 May 2026

Jhoan

The condition of the room was terrible

Partner

4/10

Poor

09 May 2026

virendra

Tub was very dirty.

Family_with_children

6/10

Pleasant

08 May 2026

Rita

The bathroom was a mess. Pipes broken held by tape, and still leaked. Shower head falling off.
A bit of real tic to the building would go a very long way.

Breakfast was meh! And they have a lady that rather then seem helpful, gives you a feeling of judgement every time you grab any of the breakfast foods. It was quite uncomfortable to be honest.
Maybe if the lady would stay away and periodically restock items that would be best.
I will not stay there again. I will spend the extra money for a better experience.

Friends_and_family Family

2/10

Poor

05 May 2026

Ashley

Hot tub was so dirty we couldn’t use it

Partner

2/10

Poor

03 May 2026

Deanna

I did not stay at this place. Upon arrival I asked to view the room before check in and it definitely was not a pictured. The room was old and outdated and the hot tub was disgusting. I ask to be refunded and had to find another room for the weekend. The front desk clerk was understanding and gave me no problem with a refund.

Partner

8/10

Excellent

03 May 2026

K

It's was good...the only thing it need window to open...too much humidity inside

6/10

Pleasant

02 May 2026

Bibi Ayesha

it’s good. there’s definitely better options but this is good as well.

Friends_and_family Friends

4/10

Poor

23 Apr 2026

Andres

The bathrooms don't work.

6/10

Pleasant

22 Apr 2026

Branden

The bathtub was rusty and the shower didn’t function properly. The couch in the lobby was peeling, wallpaper was peeled in areas throughout the building, the AC in the room had a musty smell. All in all, i booked a last minute room and received one that was cheap and “good enough” but i wouldn’t come back.

Friends

6/10

Pleasant

21 Apr 2026

Adela

The staff affected my stay by misinforming me. The male oriental manager C, refused to assist me and hung up on me after extending my stay.

Self

8/10

Excellent

21 Apr 2026

Amy

N\a

Family_with_children

6/10

Pleasant

21 Apr 2026

Sheena

Breakfast was very disappointing—there were very limited choices and it was the same menu every day. The coffee was also quite bad. On the positive side, parking was convenient and the staff were courteous and helpful. Unfortunately, the room had a strong, unpleasant fishy odor, which made the stay uncomfortable overall.

Family_with_children

6/10

Pleasant

19 Apr 2026

Evan

Jacuzzi was in extremely poor condition. Peeling plaster, maybe holes in grout, not even cleaned. Continental breakfast was literally a waffle machine and a bowl of fruit. Staff were extremely helpful and kind.

Partner

8/10

Excellent

18 Apr 2026

Amber

Hot tub needed some refinishing and cleaning. Shower was loud and tub needed work and cleaning also.

Business

10/10

Exceptional

18 Apr 2026

Edward

Clean room, great staff, kind of a pain in terms of transportation to and from NYC , but the price of the room made it worth it.

Family_with_children

2/10

Poor

17 Apr 2026

Michael

The hot tub was not usable, very dirty. I told my girlfriend not to use and im glad i did because a giant spider came crawling out one of the jets. We also found a cockroach so im looking into a refund.

6/10

Pleasant

17 Apr 2026

Zenaida

Stayed here with my family. Overall, it’s a good hotel with convenient parking and friendly staff. However, maintenance needs improvement—breakfast options were limited, and the room appliances need updating.

Family

8/10

Excellent

15 Apr 2026

Chris

The hotel is definitely a little older, but the room was clean and the staff was great. Good location if you're going to manhattan but don't wanna pay nyc prices. We had no problems with this stay at all.

Family_with_children

10/10

Exceptional

13 Apr 2026

Billy

Ok

10/10

Exceptional

13 Apr 2026

April

Cleaned room ,very friendly ,cleaning building and just an amazing hotel I recommend

Partner

8/10

Excellent

13 Apr 2026

Ana Maria

The brea

6/10

Pleasant

13 Apr 2026

Abigael

Rooms need serious remodeling- tub had a dip in the middle, toilet base and sink had been repaired poorly. Sink actually had a hole in it. Bathroom door was damaged and furniture in lobby had seen better days.

Friends

4/10

Poor

12 Apr 2026

matthew

There was a huge lack of hot water in the room. Stayed hot for mabye 1 minute at most. We hadcthe room with the kitchenette but there were not any pots, pans, glasses or silverware to be found. They charged us twice for roughly a total of $1200, only to send a refund to one of our card on the day of checkout. Breakfast was horrible. Nothing cooked freshed besides the Belgian waffles that you make yourself. No meats, no eggs and no hot cereals. It is literally bread products, coffee, tea, OJ, cereal and yougurt.
Location is extremely noisey and super busy. Gym was not operational. Ac smelled musty. The pull out bed in our room contacted the main bed in the room. Our keys kept failing the entire 3 day trip. Cleaning staff was great.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

luc

Clean room but the building is from the 80’s, but honestly for the price it’s really ok and you are only 30 minutes from manathan by bus.

2/10

Poor

12 Apr 2026

shireen

I don’t recommend this hotel because it is uncomfortable and it has a bedbug

Family_with_children

4/10

Poor

10 Apr 2026

Shahleen

No I don’t like the hotel personally.

Friends

8/10

Excellent

08 Apr 2026

Naomi

Needs updates

Friends_and_family Family

2/10

Poor

06 Apr 2026

Sara

There was a used bar soap in the bathtub bathtub had dirt on floor. There was also dirt all over the floor by the window. Overall, it was terrible not there to check in. They said that my check-in was canceled because they tried to hit my card at six in the morning when I had noted that I was going to pay at the hotel so I didn’t transfer any funds into the account they tried hitting and no one contacted me to let me know they were trying to make the payment. They just canceled my booking and didn’t let Expedia know and then when they got me a room, they charged me about the same amount for basic room when I was supposed to have a Jacuzzi room never again

Partner

10/10

Exceptional

05 Apr 2026

ali

.

8/10

Excellent

04 Apr 2026

Imani

Getting into the parking lot was a bit hard but it was nice that there was a lot of spots. The breakfast was okay, just make sure to get there early

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

gerson

i had stayed there before twice a few years ago but never reviewed it, the property is nice and the staff are respectful and made me and my family feel comfortable. the staff wasn't the same as when I got a room years ago but these folks are better than most of the people I deal with in hotels in the area.

2/10

Poor

30 Mar 2026

ryan

Booked a getaway for my Fiancé and I.....Booked a king suite with jacuzzi tub. Would never ask her to go in that tub. Was dirty with hair in it. Lock on door was broke. Wont be back!!!

6/10

Pleasant

25 Mar 2026

Jose

Shower pressure was very low . The breakfast could have been better with more options to choose from .

Family_with_children

8/10

Excellent

25 Mar 2026

Princess

Good location to park and ride to ride 10 min bus to NYC.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Maddalena

By

6/10

Pleasant

16 Mar 2026

will

It was functional, but not high quality.

2/10

Poor

15 Mar 2026

Matthew

I wish i could give negative stars. The rooms were dirty and when i asked for help i was told to figure it out myself. Most of the amenities such as gym and the breakfast equipment were out of order. If you can avoid this place, do yourself a favor.

Family_with_children

6/10

Pleasant

14 Mar 2026

Alicia

Room was okay could have used a garbage bin in the room besides the bathroom. Window curtains didn’t close fully so the bright light didn’t let me get much sleep. We stood for two nights and no service was provided.

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Angelica

not bad

10/10

Exceptional

11 Mar 2026

Sandra

Clean quiet staff were nice and pleasant

Friends

8/10

Excellent

10 Mar 2026

Menad

Clean rooms , courteous staff . Good connexio

Friends_and_family Family

2/10

Poor

09 Mar 2026

Corrin

Upon booking this room based off of the reviews and photos I saw online, I thought everything was going to be relatively normal. (For context, I am the type of person who has previously stayed in hostels when traveling, and I don’t have ridiculously high standards. I just want to feel safe and I want to know that everything is clean where I lay my head for the night.)

With all that being said, I did not feel safe to the point where I only stayed one of the two nights that I had originally booked for. The lobby’s front-desk was separated from the lobby by bulletproof glass which definitely doesn’t come across as inviting. There was trash all throughout the parking lot on the ground, and while it seemed like there were no bedbugs upon -MY- inspection, there were mattresses and other furniture pieces in the dumpster (in the parking lot) that I didn’t inspect, but looked quite suspicious… There was a ton of different people’s hair under my pillows and throughout my bedding. I know it was from multiple people because there were a few different lengths and curl patterns. The flooring throughout my room was laminate faux-wood that you would put in a house which I’ve never experienced before. Usually hotel rooms are carpeted and that’s what they all look like when you look at their pictures online the laminate on all of the furniture was warping and peeling off the headboard looked greasy, where two people would put their backs up against the headboard to watch TV. Disaster.

Family_with_children

6/10

Pleasant

03 Mar 2026

Nichelle

The hot tub did not work fully and the paint inside of the tube was peeling. I have stayed here before and I did not have a problem. I do not recommend room 117.

Friends

10/10

Exceptional

02 Mar 2026

frederick

Very

10/10

Exceptional

27 Feb 2026

Robert

The stay was really nice

Family_with_children

10/10

Exceptional

24 Feb 2026

Zully

la habitacion estaba impecable. El personal es muy amable. Ecxelente.

Family

2/10

Poor

22 Feb 2026

Elissa

The hotel itself is outdated and looks nothing like the pictures you see online, the “hot breakfast” they offer is only waffles. The tub in our room was rusted, moldy, and felt as if it was ready to cave in. We had 6 people in our room, so we set the pull out sofa. The bed had crumbs and change folded up inside of it. The coffee maker in our room had coffee still inside of it. As well as the bathroom door wouldn’t shut unless slammed multiple times. I brought these things to the attendants attention on our second night because it was already late when we checked in. They offered to switch our room but at this point we already unpacked and were going to be gone for the day. Looking on the website the rooms were $50 cheaper so I asked to let me just have the difference. Since rates fluctuate. They wouldn’t budge and I don’t think that was a huge ask.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Shannon

Our original room had styrofoam screwed into the ceiling and a leak through that into our room from the room above us (which again they had to have known about because of the styrofoam sheet patched over the leak) and while they were able to move us for the 2nd day we were told the option for night 1 was to deal with it or check out.

8/10

Excellent

19 Feb 2026

Menad

Yes

4/10

Poor

15 Feb 2026

Dominic

The room was great for the price. Good location if you’re visiting NYC, easy 5 minute drive to the Park And Ride bus lot, straight to Times Square for 10 bucks! Breakfast was pathetic. Stale pastries, stale cereal with room temp milk. And room temp apple juice. Rude staff. Wouldn’t stay here if you plan to save on a breakfast meal cause you’ll end up buying breakfast anyway!

Leisure Family_with_children

8/10

Excellent

10 Feb 2026

Carlos

No the best access to transportation

Leisure Family

2/10

Poor

07 Feb 2026

Aisly

Too old, low maintenance, bathroom kind of disgusting because it has yellow and brown scratches on the tub. Didn't like it at all.