Hilton Garden Inn Secaucus Meadowlands

United States , New York Area - NY
SECAUCUS, 875 Route 3 East Service Road
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100 reviews shown

10/10

Exceptional

24 Feb 2026

Ravi Kumar

Room and overall hotel was clean and breakfast was having good options.

Self

2/10

Poor

23 Feb 2026

David

We chose this property specifically because we had spent the day at the American Dream Mall and planned to celebrate our son’s second birthday in the hotel’s indoor pool. Upon arrival, however, we were informed that the pool was out of order and had been closed for some time.
Unfortunately, this was not disclosed at the time of booking. The availability of the indoor pool was the primary reason we selected this property. Had we been notified in advance, we would have chosen a different hotel in the area. I wish the property was more transparent regarding the availability of a major amenity, and the lack of notification significantly impacted both our stay and our plans for a special family celebration.
Additionally, upon entering our room, we noticed a strong musty odor. The smell was significant enough that I used my own Lysol spray to feel more comfortable in the space. This further detracted from what we had hoped would be a special and enjoyable stay. We expect more from the Hilton branding.

Friends_and_family Family

4/10

Poor

21 Feb 2026

Keneshia

I paid for a junior suite with a pullout couch and when I went to go pull the couch out, it had wood underneath. I called the front desk and they were booked and there was nothing they could do. This was very unacceptable because it was my daughter’s 10th birthday the next day and I wanted to decorate the room and everything, but it says she had to sleep on that hard couch. It took away from the day that really meant a lot to me. They were able to switch us rooms the next day and then they gave us a credit for our breakfast, but I feel as if that was definitely not enough, especially for how much money I paid to stay at the hotel. The hotel also only have one trashcan in the whole suite. And the breakfast was the worst Hilton breakfast I ever had. It was so bad for the point where I couldn’t even eat it I couldn’t even cut into the pancakes. For me being a Hilton honors member I expected great service

Family_with_children

6/10

Pleasant

20 Feb 2026

Lauren

Staff was great, room was clean down fall was not hot water.

Family_with_children

2/10

Poor

18 Feb 2026

NICOLE

There was no hot water, no blow dryer, the heater made a terrible noise all night, the breakfast staff was rude, and there was drug paraphernalia up the stairs in the parking garage. It was the worst hotel I have ever stayed in for the highest price for a Hilton.

Friends

10/10

Exceptional

16 Feb 2026

Melanie

Room was spotless and amazing!

Leisure Partner

10/10

Exceptional

16 Feb 2026

keesha

Veronica excellent customer service!!!

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Anna

I had junior suite and it was specious and clean. We had small refrigerator and microwave. Staff of the hotel were always nice and helpful.

Leisure Family

10/10

Exceptional

11 Feb 2026

Lilliam

Buena atención y limpio

Leisure Family

2/10

Poor

02 Feb 2026

CARLOS

The a staff did not let check-in due to missing payment. I gave all my info and they could not accommodate. My only option was to go back home.q

10/10

Exceptional

31 Jan 2026

Alexander

10/10

Exceptional

11 Jan 2026

Atikah

We arrived at night with two exhausted babies, and Ms. Jahira and another colleague made us feel right at home. Our family had a pleasant stay. Thank you, to all the kind staffs.

Leisure Family_with_children

6/10

Pleasant

10 Jan 2026

Rebecca

Refrigerator was on correct setting but froze everything in it. Shower would not heat past lukewarm. Elevator door would not shut, had to take stairs.

10/10

Exceptional

06 Jan 2026

MINARD

The room was clean and organized, and the staff were very kind and approachable. The location is great, with easy access to NYC.

Leisure Friends

10/10

Exceptional

28 Dec 2025

Juan

Clean room. Staff were nice and helpful. Only thing I can say is the hot water to shower wasn’t very hot. But I’d stay again.

Leisure Family_with_children

4/10

Poor

28 Dec 2025

Sheron

If this was the first Hilton Garden Inn I had ever stayed in I would not stay in another. Facility was old and showed it. Windows were cold and breezy. Breakfast was lousy and was being manned by too few people.

Leisure Partner

4/10

Poor

26 Dec 2025

Soraya

So dissappointed the pool and hot tub was closed since that is the only reason we chose this hotel.

Leisure Family

6/10

Pleasant

16 Dec 2025

James

The room was OK, but dated.

The location is VERY noisy.

I planned to leave my car in the hotel garage for 3 additional nights while I was in NYC. When I made the reservation, an employee quoted me a fee of \"about $20 per night\". At check-in, the clerk at the check-in desk quoted me a fee of $45 for 3 additional nights. At check-out the general manager insisted that I pay $100 for a full week. Terrible that the general manager would contradict his customer-facing staff and refuse to honor the information they provided.

Leisure Partner

10/10

Exceptional

15 Dec 2025

andrew

Nice hotel. Good food. Easy to get to NYC

Business_and_leisure Partner

4/10

Poor

07 Dec 2025

Marceyania

The room was great. It was well kept and clean. The customer service was lacking. I've always had exceptional customer service but this time was lackluster from the time I got there until the time I left. When I got in the agent looked annoyed, didn't say hello just requested my ID, asked for cc and then handed me the keys. I was waiting for instruction to the room or receipt to sign but he just looked at me and said \"thats it\". Every interaction throughout the weekend was just lacking the normal Hilton customer service charm that I was accustomed to.. I wouldn't visit this location again.

Leisure Family

10/10

Exceptional

30 Nov 2025

Daniel

Very clean, staff was very helpful. The pool temps were a little off. Pool very cold. In the 70's and the hot tub was around 115°f it threw us for a loop lol. But everything was clean and nice

8/10

Excellent

30 Nov 2025

Nishant

Good

8/10

Excellent

25 Nov 2025

Donna

Room was fairly spacious but the floors all dirty, needed a GOOD mopping & vacuuming ‼️ Also , the heater made A LOUD 🔊 , WEIRD, SQUEALING SOUND EVERY TIME THE HEATER SHUT OFF‼️ VERY ANNOYING... DISRUPTED OUR SLEEP 😴 ‼️‼️ CALLED FRONT DESK TO REQUEST HEATER TO BE FIXED... BUT NO ONE ANSWERED

2/10

Poor

25 Nov 2025

Ermina

So cheap and greedy with their supplies, towels and sheets.

Business_and_leisure Partner

8/10

Excellent

18 Nov 2025

Stacy

Very nice room. Although I thought I booked a room with 2 queen beds, we had a king bed in one room, and a sofa bed in the other., 3 females getting ready in one room would have been too much. Staff were Great, I especially enjoyed the rose scent as you enter the lobby and elevator area. The hot tub jets are pointed up , not in , creating almost a fountain effect, not a whirlpool or hot tub action.

Leisure Family

10/10

Exceptional

09 Nov 2025

Anthony

Check in staff was very friendly. Room was clean.

Leisure Family

2/10

Poor

09 Nov 2025

Dana

Window was stuck open and asked for help repeatedly. Was freezing over nightTold someone would be sent to address it

10/10

Exceptional

08 Nov 2025

Ray

Room was clean. Staff was friendly

Leisure Self

10/10

Exceptional

06 Nov 2025

Jesus

Everything was Great

10/10

Exceptional

05 Nov 2025

SELCUK

Mrs. Yadira is extremely helpful, thanks to her our stay was very comfortable.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Melissa

The staff was very nice and helpful to my day.

Leisure Pet

6/10

Pleasant

25 Oct 2025

somal

didn't do breakfast

Leisure Friends

6/10

Pleasant

21 Oct 2025

David

This property has a very dangerous entry ramp.it right on highway on a curve and and extremely sharp angel to turn.

No inexpensivereakfast option. Buffett 15.00 per person. No Senior options.. Made to order is simply taken off Buffett by server with exception of fresh made eggs.

Business_and_leisure Family

10/10

Exceptional

17 Oct 2025

Diana

Convenient

10/10

Exceptional

15 Oct 2025

Anthony

All put together...with a very nice staff

Business Self

10/10

Exceptional

08 Oct 2025

Heolay

Clean and very safe place

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2025

Valerie

Hotel was perfect location for travel into NYC. We were in town for a show and museum stops. The clerk at the desk was great with transportation tips which made things so much easier! Hot tub was clean and very pleasant after long travel and lots of walking!

Leisure Partner

6/10

Pleasant

22 Sep 2025

Dana

Room Dated, bath towels were dingy

Leisure Partner

10/10

Exceptional

12 Sep 2025

Jonnie

Nice

6/10

Pleasant

04 Sep 2025

Courtney

It was okay but way overpriced for the conditions and limited amenities. The spa was closed , pool was murky. The shower would run cold anytime someone somewhere else flushed a toilet. Breakfast was only included if you would spend another $20. The room was clean and the staff was nice but it was just overpriced.

Leisure Self

8/10

Excellent

03 Sep 2025

Ashley

Staff was friendly, room was clean. Only downside was the jacuzzi was being repaired, otherwise no complaints! Free parking was a plus!

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Kevin

Well priced close to MetLife stadium and American Dream mall. Was able to check in early as my room was ready which allowed us to head over and eat before our concert.

Friends_and_family Friends

2/10

Poor

02 Sep 2025

Heather

Rooms were not ready at 4pm for check in that started at 3pm. We were told that we could do a late check in upon return from our event.

We arrived back at the property at 11:30pm. I explained the situation that happened earlier. The front desk attendant told me that we were entered into the system as a \"no show\" and he would look for a room.

We finally get a room after multiple phone calls to coworkers for assistance. The room key unlocks the room but the door won't open. We tried several times. Head back down, told to try again and push hard. Tried again several times. At this point we were concerned someone was in the room and had the deadbolt on. Desk attendant finally came upstairs with us to assist and had to throw his body against the door to get it to open. He said, \"I told you.\" and walked away.

The room had a terrible smell and dirty countertops. We will not be back.

10/10

Exceptional

02 Sep 2025

Gina

We enjoyed our stay here however we got caught in the 'loop' returning from our event and it was very stressful finding the property. We wished breakfast was served longer as well.

Leisure Family

10/10

Exceptional

29 Aug 2025

theodore

Clean room, friendly staff.

Leisure Partner

6/10

Pleasant

20 Aug 2025

Mikhail

No cleaning happens every day

Family

2/10

Poor

16 Aug 2025

Lillie

The room that we reserved they overbooked

8/10

Excellent

14 Aug 2025

Linda

Very sweet lady in the morning serving breakfast

Leisure Family

10/10

Exceptional

13 Aug 2025

Jennifer

Staff very nice and room good size !

Leisure Family

10/10

Exceptional

11 Aug 2025

Juan

Excellent- stayed for summer slam, super accessible

Leisure Friends

10/10

Exceptional

10 Aug 2025

Allie

Parking included, clean facilities, polite staff. Breakfast not included but available for $15. Free coffee in the lobby during the morning and there’s coffee and tea for a K-Cup machine in the room. *Fantastic* Mexican restaurant right next to it. 15 minute drive to MetLife stadium. Very safe. It was a little noisy in the morning when someone was doing yard work next to my room but it wasn’t super early so I’m not upset about it. I couldn’t close the opaque curtains which was strange. Saving this location for future visits, I was very happy with my experience.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Janis

The staff was very helpful and the facility was in very good condition.

Leisure

6/10

Pleasant

26 Jul 2025

Tempest

Staff amazing facilities not so much

Our stay was so so. The hot water did not adjust right it was either super hot or non- existent. The Buffet breakfast consisted of watery eggs and less than appetizing sausage. The location was about the best thing about this hotel. The staff was super friendly and did everything they could to make our stay the best.

Business Family

8/10

Excellent

25 Jul 2025

JOSEPH

Business_and_leisure Self

6/10

Pleasant

20 Jul 2025

Amanda

Staff was very nice however our room wasn’t ready at the check in time. The hallway outside the room smelled badly. The pool was dirty and the spa was being refilled when we went to use them. Breakfast was not included and was pricey. The location wasn’t that convenient to the train station (which is why we stayed there). Would not stay again.

Leisure Family

4/10

Poor

20 Jul 2025

Heather

The hallway and room smelled terrible. The room was dirty.

Leisure Family

10/10

Exceptional

16 Jul 2025

Mateo

Stay.

It was pretty standard stay. Welcoming environment. Basic check in and out, good room.

Partner

6/10

Pleasant

06 Jul 2025

Parveen

Not up to the mark for the price

Leisure Partner

8/10

Excellent

27 Jun 2025

Melissa

Friendly staff, clean room. Hot tub was not very hot.

Leisure Family

10/10

Exceptional

23 Jun 2025

Travis

I like that they had a pool here, it made my trip more comfortable!

Leisure Self

8/10

Excellent

17 Jun 2025

VINCENT

Jashira at the front desk was the best, great employee!!! Only issue I had was the pool was closed very disappointed

Leisure Family

10/10

Exceptional

15 Jun 2025

Sheila

Free parking

Leisure Partner

10/10

Exceptional

07 Jun 2025

Brock

Our first night checking in, the lady at the front desk was super nice!

Business_and_leisure Friends

8/10

Excellent

04 Jun 2025

Zariyah

Nice and quiet! It’s super cute and the staff is really friendly!

10/10

Exceptional

28 May 2025

Tiffany Marie

The breakfast that was included was convenient and the staff were helpful and friendly.

Leisure Partner

2/10

Poor

27 May 2025

Sarah

10/10

Exceptional

25 May 2025

Colleen

Stayed here for the Beyonce show at MetLife Stadium. Very short drive to the venue. Hotel was clean and staff was very friendly. I would definitely stay her again if I ever go to another show at MetLife. I was very saggy with the cleanliness and quality

Friends_and_family Friends

2/10

Poor

18 May 2025

Kathryn

This was a disaster. The property was not as advertised. It was run down, dirty & the pool was green. We checked in & out within 10 mins & booked a different hotel. NOT Hilton quality at all!! Do not stay here!!!

Business_and_leisure Family

6/10

Pleasant

16 May 2025

MIKE

The hotel was nice, the staff was great, the room was clean, and the cost was reasonable. The room was very noisy from highway traffic and the blackout curtains did not close. Making the night noisy and bright.

Business Self

10/10

Exceptional

11 May 2025

Iris

Is always a pleasure to stay at the Hilton...

Friends_and_family Family

4/10

Poor

08 May 2025

Jennah Leigh

Was very disappointed. I booked this so my son could swim and was close to the ADM. when i checked in i was not made aware the pool was closed. The next day we went to swim - he had been looking forward to this- it was closed. I asked the front desk and they were unbothered. I asked why no one mentioned this at check in. They couldn’t care less. I could have booked from three other options in the area with working pools. Wasted money. And my son was upset the whole ride home. Front desk staff- 0/10. Not impressed with this property.

Leisure Family_with_children

4/10

Poor

01 May 2025

Lauren

Incredibly loud in the front of the building on highway side, we had to switch room the second night. Pool wasn’t open due to maintenance, breakfast wasn’t complimentary and not worth the money.

Leisure Family_with_children

6/10

Pleasant

27 Apr 2025

Adam

The hotel is only accessible via highway exit and entrance ramp because it is built on land not accessible by local road or pedestrian street. Also Hilton Garden Inn charge for every breakfast item, not cheap.

Leisure Family

10/10

Exceptional

25 Apr 2025

Jamie

Clean, spacious, comfortable. The free breakfast is amazing with so many options. The staff is phenomenal. Great stay! We will definitely be back.

Leisure Friends

6/10

Pleasant

22 Apr 2025

Asked for top floor, did not get one.

Room was next to elevator and ice machine extremely noisy.

6/10

Pleasant

21 Apr 2025

Angela

No information provided at check in regarding check out time, breakfast, etc. Interesting location right off the highway. Rooms very outdated for being a Hilton.

Leisure Family

8/10

Excellent

17 Apr 2025

Jeanette

The stay was nice and it was very to access the city. The walk to the bus stop is unsafe and kind of scary but we made do. Our biggest complaint those was I specifically book this hotel so my kids could swim and the pool was down all week. Each day they would say “maybe tomorrow”

Leisure Family_with_children

6/10

Pleasant

17 Apr 2025

Lauren

Very loud in front room we were up all night. Pool was closed so that was disappointing. We stayed there specifically for the pool for our kids.

Leisure Family_with_children

2/10

Poor

15 Apr 2025

Juanita

Pool out of service. Fitness room the size of a 2x4. Expensive with limited amenities

Leisure Family_with_children

6/10

Pleasant

04 Apr 2025

Mary Ann

Secaucus Stay

The staff at this location is extremely unprofessional and do not care about the guests at the hotel. I've normally experienced staff that go above and beyond to help guests with their stay.

I thought I had seen milk for sale on the pictures of the \"store\" they have located in the lobby. All they had was beer and soda. I had asked if I could have milk for my daughter (as they have a full breakfast) and I was told absolutely not.

The following day when I had asked the front desk for some help, the gentleman was too busy to help. That evening they rented the pool out to a private party that was drinking and smoking - approximately 30 people that were not hotel guests.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Jon

It was a very nice property. I would stay there again. The front desk staff were really nice and very helpful

Partner

10/10

Exceptional

29 Mar 2025

Irma

It was very clean & the bed was super comfortable

Leisure Partner

10/10

Exceptional

19 Mar 2025

emily

The staff were super nice and we were able to check in early. We took the NJ transit to NYC ($8 roundtrip, cash only) which was nice. They provided a sheet with all the information. They have a small pool and hot tub. The breakfast was good with options to order (omelet, waffle, pancakes, french toast etc) or have a limited buffet (no eggs or protein). They have garage parking and there's a walmart nearby.

Leisure Family

6/10

Pleasant

23 Feb 2025

It was an ok stay. Parking was great. I said good morning a few times to a few employees and rarely got a response so I wouldn't say they are friendly or warm but the space was decent and economical for the family's comfort.

Friends_and_family Family

10/10

Exceptional

22 Feb 2025

Victoria

It was a great stay but the location is not that great. There isn’t much to do or places to go

4/10

Poor

26 Jan 2025

Austin

Clean place most of staff sucks

10/10

Exceptional

26 Jan 2025

Mary

Excellent experience!

8/10

Excellent

21 Jan 2025

jeronimo

Great location when in need to use a car in NYC

Leisure Family

8/10

Excellent

12 Jan 2025

Justin

Stayed here for work and commuted into Manhattan. Offers free parking which is a bonus. A good option if you’re looking for an affordable stay and to commute into the city.

Business Self

8/10

Excellent

06 Jan 2025

Niyati

The fixtures, showers and taps were little old. The water in the bathtub was getting clogged and was not going in the drain on time while taking bath, so it was in a way felt gross.
It should be fixed.

Leisure Family

10/10

Exceptional

28 Dec 2024

Adi

Staff is nice. I like that we can park free in the parking garage.

Leisure Family

10/10

Exceptional

28 Dec 2024

Louri

Very clean and quiet

8/10

Excellent

27 Dec 2024

Soraya

Convenient going to NYC right by the exit to the turnpike. Nice pool and whirlpool to relax after a day of walking. Confusion whether breakfast is included or not.

Leisure Family

2/10

Poor

26 Dec 2024

Rohit

Property is dated. Breakfast is $16USD. Carpets are disgusting in both rooms we got. And bathrooms were dated. Hot water was cyclical or non existent. Save your money. Go someplace else.

Business_and_leisure Family

10/10

Exceptional

25 Dec 2024

Johana C

Good

8/10

Excellent

22 Dec 2024

Ania

I had a wonderful experience. It’s a great hotel to stay at for traveling into New York City. I would stay here again.

6/10

Pleasant

20 Dec 2024

Jason

Ok stay

Beds weren’t comfortable and water temp in the shower was on/off while showering

Partner

4/10

Poor

17 Dec 2024

Aiden

Towels were stained, tv didnt work that well, no conditioner. Staff was nice.

Leisure

10/10

Exceptional

12 Dec 2024

Quantia

10/10

Leisure Family

10/10

Exceptional

10 Dec 2024

Jessica Lorraine

Excelente personal. Muy cordiales. Lo único es el ruido de los carros en la noche ya que el hotel está situado al lado de la autopista. Hay que llevar tapones de oídos o pastillas para dormir

Leisure Family