Name: Ink 48 Hotel
Address: 653 11th Avenue, New York, 10036, US

Ink 48 Hotel

New York Area - NY · United States

100 reviews shown

6/10

Pleasant

04 Aug 2026

Michael

Website was incorrect. No beverages in lobby. No pool. No rooftop area for guests.
Took one hour and three calls just to get coffee brought to room. No food and beverage service provided by hotel as advertised.

10/10

Exceptional

03 Aug 2026

Xiomara

This hotel 100% turned into my go to when staying in Manhattan from now on. High floor views are AMAZING and their rooftop restaurant/bar is simply unmatched. The views are ridiculous from up there and my room 1505 was just as amazing from view to cleanliness and the care from the staff. We absolutely loved everything about the experience, THANK YOU!

10/10

Exceptional

01 Aug 2026

Rodrigo

Ubicacion

10/10

Exceptional

01 Aug 2026

Yakaira

I loved

10/10

Exceptional

01 Aug 2026

Karishma

Good location. Clean, spacious room. Will stay again.

6/10

Pleasant

31 Jul 2026

Denise

Nunca se limpió el cuarto en los 3 días que estuve.

2/10

Poor

31 Jul 2026

Alan

WHAT A HORRIBLE EXPERIENCE! I recently booked a 1 bedroom suite for 5 nights as it was my birthday and I was throwing a party for 50 people on the rooftop outdoor lounge. this was just in July when it was extremely ho tin NYC. Upon arrival the a/c wasn't working in the bedroom portion of the suite. I tried to get it fixed but they said it wasn't possible and that many rooms had broken a/c in the hotel. I asked for a new room but they were fully booked and the empty rooms all had broken a/c in them. As I had a party booked there ,and many of my friends were staying in the hotel, I had to stay and slept on the pull out sofa in the living room and couldn't use the bedroom to sleep in. I asked for a credit for the difference in a single room and a suite, as that was what I ended up with due to their broken a/c units throughout the hotel. I was offered one free night and no resort fees. I said that wasn't enough, as I would have just changed to a smaller room but they had broken a/c units too. Victor, who arranged this for me at the front desk said he had gotten the manager to approve the 1 night and resort fees would work on getting me another night. When I went to check out, there was no credits on my account and Victor wasn't working then. I was obviously mislead by the front desk and/or the manager. Being lied to and then not responding to my emails and calls in inexcusable. Watch out as this hotel is poorly run, has many mechanical issue, and a misleading manager.

10/10

Exceptional

28 Jul 2026

Anuarth

I was in the city for a work trip, great location. Coffee shops/food/a few bars near by. Valet service sold me.

4/10

Poor

27 Jul 2026

Rebecca

Upon arriving at the hotel the bathroom was disgustingly dirty with other people's hair all over the floor and instead of sending someone to clean it they tried to move me to another room and in the other room there was no air-conditioning and it wasted 90 minutes of my time and also the second room they put me in was less quality of a room. So then I had to move back to the original room and wait for the staff to clean the bathroom and I missed my dinner reservation as a result once I called the front desk to find help with this matter they were laughing and behaving very unprofessionally. The bathroom door was in operable and no one ever came to fix it

4/10

Poor

26 Jul 2026

Michael

Do not stay here on a weekend night. We were in a third floor room. Very loud music was playing at a nearby bar or party until four in the morning. I lived in Manhattan for 13 years and have stayed at many hotels there since I moved. There is almost always a greater effort to sound insulate rooms on low floors. In addition, on a hot night, the air conditioning stopped working at about two in the morning. No amount of adjustment of the thermostat would help. I called down to the front desk at three in the morning. The man on duty was very nice and offered to send up an engineer. About 15 minutes later, before anybody came to the room, the air-conditioning started working again for no apparent reason. The property is well maintained, and the people working there are helpful but the inability to sleep makes this hotel an unacceptable choice.

4/10

Poor

26 Jul 2026

bogdan

Location 15 min walk from Times Square
Spatious room and bathroom . Stayed in the Hudson suite . Nice views from some of the windows.
Very Noisy Air conditioning
No cleaning or fresh towels the day after arrival despite being a 4 star hotel.
Limited breakfast options.
Top floor bar does not allow children after 5 pm ( should be 7 or 8pm) which makes it impossible to use if you come with a family . Limited access as on some days was closed for private events and the rest we could not use it as we were not back by 5pm. Only open from 4 pm to 12am.
Gym small no windows.
Staff at the reception and downstairs restaurant are friendly.
Overall overpriced for what it offers.
Parking on the adjacent street is free for 6 days hence no need to use their vallet parking .

10/10

Exceptional

25 Jul 2026

John

An absolute jewel of a hotel I had never heard of, but a wonderful experience in a spacious, clean modern room.

10/10

Exceptional

25 Jul 2026

Rich

All around great experience

10/10

Exceptional

25 Jul 2026

Patricia

The staff here are wonderful!!!

4/10

Poor

24 Jul 2026

Beatriz

The price that you pay for the room, it not worth it.

10/10

Exceptional

23 Jul 2026

Kimberly

Great location, comfortable room, awesome rooftop!
Nice size rooms. Good food in the restaurant in the building. Fantastic rooftop bar and patio.

10/10

Exceptional

23 Jul 2026

Nancy

The room had two sided view of the Hudson and the city! The room was modern and the air conditioning was perfect. The staff were very friendly and always there to open the door and greet you when you arrived or leaving. The location was ideal for everything New York. We were able to walk everywhere!

8/10

Excellent

19 Jul 2026

Rachela Andrea

Room was clean, staff were very helpful, check in for one of the rooms was a little delayed but overall great hotel and would stay there again.

Friends

10/10

Exceptional

16 Jul 2026

Lisa

Really enjoyed the property and it is very close to The Manhattan Cruise Terminal! I paid $540 for the night which in New York prices, is just a little more than average. For that price, there should've been some coffee and ice water set up in the lobby, which wasn't the case. I had to go into the restaurant to purchase coffee.

8/10

Excellent

16 Jul 2026

Amy

The rooms were great. Very clean and the staff did a great job maintaining. The ONLY complaint I had was we were saving empty water bottles so we could refill them when we went for walks, and the cleaning staff threw them out. I completely understand why, but I think they should just be \"refreshing/refilling\" things in the room, not rearranging our items. We found at one point they put the travel cap on one of our toothbrushes. Again, EVERYTHING ELSE WAS GREAT! We loved the view, the hotel was very quiet, the front desk and concierge were very friendly. We'd stay here again!

Friends

10/10

Exceptional

14 Jul 2026

Jennifer

Staff was very helpful and the room was very clean.

Partner

6/10

Pleasant

14 Jul 2026

Phil

Lovely lobby area and fantastic rooftop bar. Simple free continental breakfast.
The Hudson suite we stopped in had a great view and was really good size, let down by tired and marked furniture and window blinds were difficult to use.
Also disappointed by the resort fee of around £30 a night for facilities we were never going to use. Just include it in the total price, its never a nice thing to have to pay more money on check in after a long journey.
The hotel is in a decent area but quite a long walk from the nearest subway, ubers are easy though and arrived within a few minutes.
If we stop in NYC again, we will probably try elsewhere.

Family_with_children

10/10

Exceptional

14 Jul 2026

Victoria

Partner

4/10

Poor

13 Jul 2026

Jamie

I like it’s is clean, rooms are comfortable. I didn’t like the noise from a nightclub across the street, listening to the music and people arguing until 2-3am. Phone was not working, AC was not working. Either freezing or we had to turn off and then it was too hot.

Family

8/10

Excellent

13 Jul 2026

Sacha

A comfortable and low-key hotel nestled in Hells kitchen with a short distance to some great local dining options, major landmarks, sites (Rockefeller, MOMA, Vessel, The High Line) and just the right distance away from the hectic hustle. Rooms are incredibly spacious, which is a rarity in the city, very comfortable and quiet. All the front desk management and staff were an absolute pleasure and made me feel like I was visiting home away from home.

8/10

Excellent

13 Jul 2026

Curtise

Was notified of the Hotel being overbooked on arrival, the Staff was very helpful to find a resolution. Overall the Hotel was clean. Beware of nightly \"resort\" fees.

Partner

10/10

Exceptional

12 Jul 2026

Richard

S/O the staff Angle saved me my car broke down 30 mins before the jayz concert he saved the day good looking man i will Always stay at this hotel and the roof is fire

Partner

4/10

Poor

11 Jul 2026

Gary

They don't have enough air-conditioning. The room was HOT and not in a good way.

Friends

10/10

Exceptional

10 Jul 2026

Victor

8/10

Excellent

07 Jul 2026

william

Hudson View Suite was really big, 2 rooms--lots of windows--nice bath--big tub and separate shower--everything was very large for NYC standards. Nicely appointed.
DID NOT LIKE that the rooftop bar is operated by a separate company & we were denied access just to go up and get a drink even though the \"special event\" on the rooftop was over--if you are staying at a hotel, you should be able to go to the hotel bar. The daytime Bellman was the one of the nicest gentleman I have ever met--I would go back just to see him. :)

Partner

6/10

Pleasant

07 Jul 2026

Richard

I love the views at Inc. 48 however, it seems that I always have to fight for a better view. I am always given a room that is not what I asked for and what I'm paying for so after some haggling, I did get the room with the view and had to remove the furniture so that I can enjoy the view.

What is bad about this hotel they have no small refrigerator no microwave and you can request a microwave but after two days of requesting one as soon as I got here, I still did not receive one.

Lastly, the room does not offer a coffee maker so you cannot even start your day with a cup of coffee in the room.

Friends

10/10

Exceptional

06 Jul 2026

Lakeisha

I loved every part of it

Partner

6/10

Pleasant

05 Jul 2026

Brian

The hotel itself was fine. The rooms were really nice size. We happened to be there during the heatwave. The lobby and hallways were so hot. We happened to see the thermostat in a shared area and it was 93 degrees. I understand it was unseasonably hot, but for the workers sake, that seems very unfair. Maybe the AC was broken but then that should have been shared.

Partner

10/10

Exceptional

04 Jul 2026

Casey

Location is great! Staff were nothing but helpful. I have stayed here before and this time was no different, an absolute gem.

Partner

10/10

Exceptional

02 Jul 2026

Sharon

Clean but noisy

8/10

Excellent

02 Jul 2026

Kirsten

Room was a great size, not at all soundproofed though. Air con was great. Bar was lovely although unless you book for outside they won’t let you sit there even if there are empty tables.

Partner

10/10

Exceptional

02 Jul 2026

Alfonso

Limpiezas Ubicación

10/10

Exceptional

02 Jul 2026

guanyi

good

8/10

Excellent

29 Jun 2026

Karla

the concierge were nice enough to switch me rooms since i was not satisfied.

Family

10/10

Exceptional

27 Jun 2026

Brian

Staff is excellent and very helpful.
Nice rooftop views.

Partner

10/10

Exceptional

26 Jun 2026

Anna

Great hotel with beautiful rooftop and a restaurant. Beautiful views gigantic bathroom, big room for NYC

Partner

10/10

Exceptional

25 Jun 2026

Russell G

This hotel was lovely. Shanelle from the front desk was fabulous! I would recommend staying here. Great location with gorgeous views.

Self

8/10

Excellent

23 Jun 2026

Veraliz

Room was clean staff was communicative and helpful when needed. Cute little hotel next to time square and hells kitchen

Self

6/10

Pleasant

22 Jun 2026

Don

The view from the room was terrible

Partner

10/10

Exceptional

20 Jun 2026

Jonathan

Very attentive staff always making sure our stay was to our standards.

Partner

6/10

Pleasant

17 Jun 2026

Melanie

The room wasn't very clean

10/10

Exceptional

15 Jun 2026

Cari

Location to the Pier 88 was fantastic. Hotel is beautiful. Clean. Staff very friendly. No complaints at all.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Maisha

The staff were so lovely and always so friendly. They helped us with anything and everything.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Edgar

Great views. Clean property.

Business

10/10

Exceptional

14 Jun 2026

Melissa

Amazing stay! Great hotel, wonderful staff- we will be back!

8/10

Excellent

13 Jun 2026

Marie-Pierre

N/a

Partner

10/10

Exceptional

12 Jun 2026

Stephanie

The staff are always very helpful and kind. We had a slight problem with the bathroom lights and they immediately responded to fix it. Comfy bed and ambience.

Partner

10/10

Exceptional

12 Jun 2026

Joe

Great hotel - friendly staff. Just would like a free bottle of water but I get it. It’s NY

10/10

Exceptional

11 Jun 2026

Melica

Nice place to stay before a cruise

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Gael

Very clean property

Partner

10/10

Exceptional

06 Jun 2026

Mallory

Excellent hotel! The room was very clean, the bed was comfortable, and the views were amazing. The staff was welcoming and professional. We loved the Hell’s Kitchen location because it felt less crowded than Times Square but was still close to everything we wanted to see. Plenty of restaurants and attractions were within walking distance. We had a wonderful trip and would highly recommend this hotel to anyone visiting New York City.

Partner

8/10

Excellent

03 Jun 2026

Maikel

At night not quiet from the outside, maybe the windows not good enough. Dust on the curtains, with regards of cleanliness, rest fine. Staff specially Williams always kind and helpful. Location good.

Family_with_children

4/10

Poor

02 Jun 2026

Korin

The location is convenient and that's genuinely about the best I can say for this stay.

We were told at check-in that the rooftop bar would open at 4pm daily — one of the main draws of the hotel. When we tried to go up, we were turned away for a private event. That would be forgivable once, but it happened 2 out of our 3 nights there. The rooftop was completely closed to hotel guests both times, with no portion reserved for us. When you're paying to stay at a hotel that markets its rooftop bar, being locked out for the majority of your stay isn't acceptable.

The service issues didn't stop there. On our first night, we called to request an extra blanket. Over 2 1/2 hours and 3 follow-up calls later, it finally arrived. For a hotel at this price point, that's a serious lapse.

To top it off, the conditioner dispenser in the shower was broken and empty for the entire stay. No one ever refilled or fixed it despite us being there multiple nights.

If you're considering INK48 — especially as the weather warms up and the rooftop sounds appealing — I'd look elsewhere. The amenities you're paying for may not actually be available to you.

Family

8/10

Excellent

02 Jun 2026

Richard

Great sized room for NYC.

Partner

10/10

Exceptional

01 Jun 2026

Karleene

It's a beautiful place.

Partner

10/10

Exceptional

01 Jun 2026

Dommetriusse

Amazing stay! Close walk to Time square, great Staff!

10/10

Exceptional

01 Jun 2026

Alisha

My stay with ink 48 was very beautiful and safe my husband and I really enjoyed the view of our room and the rooftop restaurant for our anniversary. Parking was very convenient once you pull up to the hotel someone take your car and thats it for you. Would definitely stay again when passing through new York.

Partner

10/10

Exceptional

31 May 2026

Darlene

5 stars

8/10

Excellent

30 May 2026

Jonathan

Great

Partner

10/10

Exceptional

27 May 2026

Nicole

Clean

Partner

10/10

Exceptional

26 May 2026

Tara

Best part of my trip. The room was spacious and the staff was very nice and accommodating. Will definitely stay here again.

Partner

10/10

Exceptional

25 May 2026

Klinten

The view was amazing. Staff was very helpful. Loved our stay

Partner

10/10

Exceptional

24 May 2026

Alexis

Wonderful stay! Highly recommend. Room was larger than anticipated, very clean, bed was so comfortable and very quiet for New York standards. Staff were kind and courteous. The roof top bar (indoor/outdoor) has the best views of the Hudson. Two blocks from great pizza and bars and 15 minute walk to Times Square. 10 minutes to Hudson Yards and the Highline. Will be staying here next time we visit!

Partner

10/10

Exceptional

24 May 2026

Michele

Everything is good service and good maintenance but the problem is the parking their is no parking at the hotel so you’ll need to park like 3-4 street to park your car then come back walking to the hotel, beside from that overall this a nice hotel to stay in.

Friends

10/10

Exceptional

20 May 2026

Norman

Clean modern, junior suite was very spacious

Family

10/10

Exceptional

20 May 2026

Joyce

I loved the location, staff, cleanliness and atmosphere.

Business Partner

8/10

Excellent

19 May 2026

Dimitry

Pros: Friendly stuff, amazing view from the rooftop bar
Cons: “City view” was just a view on a dealership across the street (we got placed on the 4th floor)

10/10

Exceptional

18 May 2026

Michael or Nilka

Great stay, friendly staff.

Business

4/10

Poor

18 May 2026

Alexandria

Family

10/10

Exceptional

15 May 2026

Eugene

Great staff

Partner

10/10

Exceptional

12 May 2026

Leonardo

Ink 48 Hotel was an amazing experience from start to finish. The hotel has a unique vibe, the staff was welcoming, and the views were absolutely beautiful. The room felt clean, comfortable, and relaxing, and the overall atmosphere made the stay feel special. Definitely one of those places that makes your trip to NYC even better. Would gladly stay again.

Partner

10/10

Exceptional

11 May 2026

Alex

Love love ! Our stay! Beautiful place and super nice staff

Partner

10/10

Exceptional

10 May 2026

Heather

Staff were great, and great location!

Partner

4/10

Poor

09 May 2026

Afroditi-Adamantia

Unorganised

Partner

10/10

Exceptional

08 May 2026

Shiffali

Loved it! Very nice staff

Friends

4/10

Poor

08 May 2026

Amber

I was quite disappointed with my stay here. The room itself was very old and rundown. The tile in the shower was eroding and the room smelled hot and musty. The towels were torn along the perimeter. The toilet required three flushes for contents to go down each time. My only good experience was with the bellhop who was an absolute gentleman and helped me with my bags the entire time. I was extremely disappointed with my stay and did not feel that the rate for my one night was reflected at all in my experience.

Friends

4/10

Poor

04 May 2026

James

Cleaning staff great. Front desk female staff…not great. Very dismissive. Roof top bar was great. Had to ask many times for shower supplies to be refilled. Mini bar supplies taken after 3 days to stock other rooms…without notice or explanation. Apparently M&M’s in short supply. Fitness room tiny…room for 5-6 at most…but room charge has ‘facility fee’ of $45.00. Staff ‘forgot’ to tell us that fee allows us access to health club down the street. Unable to access hotel fitness centre as to crowded.

Friends

10/10

Exceptional

02 May 2026

Brandon

Had a great stay. Shoutout to the staff in the restaurant for making my stay enjoyable.

Self

10/10

Exceptional

01 May 2026

Jorge

The staff were amazing n the room was super clean my only complain is I don’t book to stay another night it was a great place to stay while I celebrated my birthday this year

Business Family

6/10

Pleasant

26 Apr 2026

Brittany

Sadly the rooms are in quite bad shape. Not cleaned properly at all. At least the sheets were cleaned. I sent my feedback to the hotel and have yet to hear back. This is not my first time staying here and since the first time I’ve stayed here the cleanliness has gone downhill. The staff are lovely though.

Self

8/10

Excellent

26 Apr 2026

Leah

Staff were super nice and friendly. Room had a beautiful view.

Friends

10/10

Exceptional

26 Apr 2026

michael

The view from our room was amazing - midtown skyscrapers, Times Square and the Empire State Building. Great location with easy access to everywhere we wanted to go.

Partner

2/10

Poor

25 Apr 2026

BIMMER

Ventilation is too noise
Bar downstairs too noise till midnight, if you are a party person …. Then that’s ok

Friends

10/10

Exceptional

24 Apr 2026

Michele

Beautiful hotel with amazing views

Friends_and_family Friends

6/10

Pleasant

20 Apr 2026

Joseph

I started this review and was going to leave something very generic but the more I thought about it, the more problems I had with the hotel so I went back to change my star ratings and started over.
The hotel was by no means horrible. It served it's purpose as a place to sleep. I was hardly there since I was out exploring the city and the location was perfect for that (with the exception of the loud rooftop bar directly across the street from my window).
Here are my gripes: first of all, the staff hardly acknowledges you as you're coming and going. This is just me being picky but if I'm paying thousands of dollars for a room I want staff to greet me when I come in from a long day of walking all over the city. Hospitality just wasn't there.
The size of the room was good for the city but upkeep was lacking. There were bleach strains on the headboard from housekeeping cleaning the end tables, the bathroom fan vents were clogged with dust and dirt, the ledge behind the mirror had a layer of gunk, and the window shades were in bad shape. You are going to want to lower them to shut out the city lights so you can sleep but some of them are off the tracks or get stuck going up or down at a certain point so there was always some kind of light coming in.
My final gripe is the sound. I specifically booked this room because it was advertised as sound-proof and it sooo is not. Could hear people in both rooms beside me and doors closing.
Only reason I would book again is location.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

june

Spacious rooms for NYC was the best thing going for the hotel and good location. Our room was missing a full length mirror, only left with holes in the wall. Front desk seemed to not care that engineering had been working on replacing the mirror for quite some time with no replacement date. No complimentary water but they offer water in room for $6 or $9. Overstocked with too much liquor in the frig, drawer and shelves. It was raining during our stay, but hotel did not offer complimentary umbrellas which a lot of hotels do for their guests. No complimentary coffee or tea. But a Beautiful rooftop with incredible views of the city, however couldn’t sit out or get service because it is under construction for the summer. Hotel has potential, just needs to be more customer friendly and accommodating to their guests.

Family

10/10

Exceptional

19 Apr 2026

Kevin

Fantastic rooftop bar and restaurant

Partner

8/10

Excellent

17 Apr 2026

Mary

This hotel is fantastic. I stay here frequently. It is in a great location and is a bit off of the beaten path from Times Square.

Self

10/10

Exceptional

14 Apr 2026

Katarina

It was nice my upgrade was over sold so they gave me another room that was nice.

Friends

8/10

Excellent

14 Apr 2026

Shane

It was good views

10/10

Exceptional

14 Apr 2026

Tamara

Everything was perfect. It was a great location close to everything that we wanted to see and do.

Partner

4/10

Poor

14 Apr 2026

Amber

The room was very nice and clean.

The front desk staff were nice , but when I was checking in I had 3 big bags and no one offered to help carry them to my room nor was offered a cart to do it myself.
The guy that was serving us breakfast, only offered to give us 2 continental breakfast, when I paid for 4. He was very unprofessional and not helpful. The breakfast staff act like they didn’t want to serve us, and he act like he was doing us a favor when 3 people showed up. it wasn’t a pleasant experience. The free breakfast only included a croissant and toast , and orange juice or coffee. For all this money I could have went somewhere else.
The elevator key card systems are outdated and don’t work well.
The housekeeping staff were rushing us out our room for check out, the knocked on our door 5 times from 8am -12pm , when I told them the first time we are leaving at 12 , but they continued to rush us out.
For all this money , in the future I will not be staying at ink48, there are a lot of different hotels in the area that are more affordable and better staff. This was an unpleasant experience for me.

Friends

8/10

Excellent

11 Apr 2026

Melissa

Very nice stay, staff was wonderful during our check in, so helpful and understanding!

Family_with_children

10/10

Exceptional

09 Apr 2026

Mallory

Rooms are large. Roof top bar is nice. Location is good. No complaints.

Friends

4/10

Poor

05 Apr 2026

Taran

We had booked a double bed room and the first room given to us was across the street from a rooftop club - so make sure you're okay with music. The room itself had very stained carpets, smelled of smoke in a nonsmoking room and was incredibly dated. We were able to move to another room the following night which was much better for sound but had broken window shades, the room had no soap upon arrival and also had an incredibly musty smell in the room.

Overall, this is an okay hotel in NYC but is definitely not worth the price. The rooms are not as clean as the pictures suggest and I would not recommend staying here at this price point.

Family_with_children