Name: Times Square West Hotel, BW Signature Collection
Address: 548 West 48Th Street, New York, 10036-1102, US

6/10

Pleasant

24 Jul 2026

Brian

Would have preferred a mini fridge in the room

8/10

Excellent

24 Jul 2026

Ella

Location , Courteous staff

6/10

Pleasant

23 Jul 2026

Regina

The room was partially cleaned. Found debris or leftover items from previous guesting the room.
Laundry was extremely problematic. No towels available for bathing/cleaning. Didn't appear they tried to fix the issue either.
Breakfast was decent. Mattress comfortable.
Location was good.

8/10

Excellent

23 Jul 2026

Joyce

Staff was very accommodating and nice! It wasn’t bad for an over night stay and not that far from times square and train station.

6/10

Pleasant

23 Jul 2026

Sandrine

La chambre n'était pas correctement nettoyée. Ils ont même oublié une fois de faire la chambre. A part si il y a un horaire maximal pour libérer la chambre mais tout de même on est sorti à 10h. Ce que je n'ai pas apprécié c'est qu'il manquait à chaque fois le tapis de bain et des serviettes. Du coup, il faut constamment réclamer à l'accueil.
J'avais l'impression que les articles de toilettes étaient réquisitionnés. En effet, nous étions 2, lorsque j'ai réclamé 2 savons car ils avaient oublié d'en mettre, je n'ai pu en avoir que 1. En tout cas, les articles de toilettes ne sont pas renouvelés tous les jours.
La salle du petit déjeuner est petite, il n'y a pas suffisamment de place pour tous les clients.

10/10

Exceptional

23 Jul 2026

arelix

Good

4/10

Poor

22 Jul 2026

Renzo

Ff

6/10

Pleasant

21 Jul 2026

Nathan W

Meh it was alright. Room was small , a little dirty. Staff super nice and helpful, locations is actually amazing. Far enough from time square and right next to the pier which is a good retreat from the busy life of NYC

Partner

10/10

Exceptional

18 Jul 2026

Christina

The room was clean, the staff was nice, and the breakfast was good!

Family

8/10

Excellent

17 Jul 2026

Gayane

Outstanding services

10/10

Exceptional

16 Jul 2026

Scott

Great location. It’s walking distance to Times Square. Breakfast was much better than I expected

Partner

6/10

Pleasant

15 Jul 2026

Sheldon

It’s very affordable and cozy

Family

2/10

Poor

15 Jul 2026

Lauren

No

Friends

8/10

Excellent

14 Jul 2026

Andres

The hotel is in. Great location! Close to time square as well as the subway station. There are plenty of places to eat or mini markets. The staff are very friendly and helpful. The rooms are small, specially the bathrooms, but, you get what you paid for. Beds are VERY comfortable and clean. The AC works, but it’s loud, specially if you like full blast AC like me. The WiFi was HORRIBLE. It doesn’t work at all! You had to sign in every time you tried to connect but once again. For nothing, Is very SLOW! Lastly, breakfast was great! They have different variety and choices. From cereal, to hot breakfast, to waffles, juices, fruits, etc. Don’t spect a 5 star FREE breakfast. Don’t recommend the coffee. Overall, great location, good food, friendly staff, but property needs A LOT of work.

Family

4/10

Poor

14 Jul 2026

Chad

The room was tiny. About 14” between the foot of the bed and the tv stand. More alarming… there was no soap in the bathroom and when I asked the front desk for some, they said they didn’t have any. Come on. That’s like a restaurant saying they don’t have any napkins.

Self

2/10

Poor

13 Jul 2026

vuppala

rooms were way too small to fit 2 twin beds. would not recommend to anyone

Partner

10/10

Exceptional

13 Jul 2026

Pam

We stayed here for the location to the cruise port. It was just down and across the street. Good breakfast and staff.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Joan

The property was ok. The building was a little dated. The breakfast was ok. I won’t stay there again.

Self

8/10

Excellent

07 Jul 2026

LUIS

The hotel is a great place to keep away from crowds, and relax and enjoy a relaxing day. But the breakfast area is too small for the size of the hotel, and its guests.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Cesar

Excelente

Self

10/10

Exceptional

05 Jul 2026

Levina

The rooms are extremely tiny, but I loved the location. It was a quick walk, bike ride or subway to all that we wanted to see while we were in NYC. The lemon ice water in the lobby was so good I started making it at home.

Family_with_children

2/10

Poor

05 Jul 2026

Sophea

It’s old and dirty. Smells bad .

Family_with_children

2/10

Poor

05 Jul 2026

Tamela

Do not stay here . The room is as small

2/10

Poor

03 Jul 2026

Ian

Location of the hotel was OK. Room was very basic and lack of any safe was a concern meaning we had to lock everything away in our cases. This was even more concerning with an issue we have tried, unsuccessfully, to address via the general manager. On the last day of our stay we left the hotel late morning and returned about 9pm to find our room door open. Staff had clearly been in and emptied the bin in the bathroom, however no other service had taken place. The door does not close automatically and we are always very careful to ensure doors are fully closed and locked before leaving the premises. This was raised at the time with hotel staff, who essentially tried to shrug this off as nothing.

Partner

10/10

Exceptional

02 Jul 2026

Syed

All good in breakfast food all day arrange pork meats but many of people don’t eat pork

Self

10/10

Exceptional

01 Jul 2026

Rose Ann

Very accommodating staffs, they are really nice in keeping our luggage and letting us stay in the lobby to rest. Also they served nice breakfast and let us use their clean rest room even when we are already checked out.

Friends

10/10

Exceptional

01 Jul 2026

KELLY

Great location. Clean. Nice staff

Family_with_children

10/10

Exceptional

30 Jun 2026

Omar

I like everything was so close for a walk

Partner

6/10

Pleasant

29 Jun 2026

Anthony

I stayed here for two nights. The rooms are a little on the small side, but since you’re really only there to sleep, it wasn’t a big issue.

The biggest downside was the breakfast. There wasn’t enough seating for the number of guests, and the selection was pretty limited. They also seemed to run out of the hot food frequently, so there was often a wait for it to be replenished, which caused the breakfast area to become crowded.

Overall, it was an okay stay. Nothing exceptional, but it served its purpose for a short visit.

10/10

Exceptional

26 Jun 2026

Avito

Staff were so nice and helpful all the time

Partner

6/10

Pleasant

24 Jun 2026

Adom

Hot water and irregular dangerous for children

10/10

Exceptional

24 Jun 2026

Douglas

The hotel was nicely located, rooms were clean and the breakfast had lots of options.

Friends

10/10

Exceptional

24 Jun 2026

Rose Fisher

I would recommend. I have stayed several times at this property as a solo traveler.

Self

10/10

Exceptional

24 Jun 2026

Gabriel

Beautiful room, good breakfast, good area, good staff especially

Family

6/10

Pleasant

23 Jun 2026

Gerald

The

4/10

Poor

23 Jun 2026

Khankneeshaw

The property is around 15 minutes walk from Time Square. The rooms are very small but serves its purpose. I appreciate having a refrigerator and microwave in the room. Overall good stay. Price was a little steep for the room.

Family

8/10

Excellent

22 Jun 2026

Shannon Christina

Clean, great AC, helpful staff and no issues with a room change (which was an upgrade) when the toilet wouldn’t fill with water.

Can’t speak to the breakfast because we did all our eating outside the hotel!

Very walkable to anywhere

Friends

6/10

Pleasant

20 Jun 2026

Dennis

Refrigerator is a necessity, so make it available

Self

8/10

Excellent

20 Jun 2026

Jasmine

It’s was a good hotel and the staff was nice

Partner

10/10

Exceptional

19 Jun 2026

Cesar

Clean and good services.

Friends

10/10

Exceptional

19 Jun 2026

Matthew

The overnight staff were pleasant and helpful. Great job!

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Batina

Air conditioning excessively cold. Had to keep turning it down out wear sweats in 90 degree weather. Very good location. Walkable to a ton of cool places.

Partner

6/10

Pleasant

15 Jun 2026

Molly

Hotel staff were very friendly and helpful and allowed us to store our bags on day of departure.

The double room was absolutely tiny. 2 adults and 2 suitcases was an extremely tight squeeze and was not a comfortable fit. Bed was comfortable. Bathroom had everything we needed.

Coffee machine in room didn’t work so no hot water for tea either.

Breakfast really let the hotel down. Paper plates and plastic cutlery (even paper cups in the bedroom) made for a very cheap feel. Toast, bagels or waffles were fine, however the mystery eggs and meat were not great / often ran out.

Staff lovely but quality of room and breakfast really let this hotel down.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Sieanna

They do their best and it shows!

10/10

Exceptional

13 Jun 2026

LEILA

The staffs were wonderful and helpful. The reception staff Fatima were amazing really very kind, very polite and she did all her best to help us. Thank you very much.
Leila

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Lizzette

The property is in a good location the lobby was nice there is no microwave in the room the mini fridge was on the floor , there was a cockroach on the night stand. There was only one mini bar of soap provided for three nights we call front desk and they provided more the breakfast was nice with eggs sausage and waffles and an assortment of juices

Partner

8/10

Excellent

12 Jun 2026

jean augusto paes de

Hotel muito bom e os funcionários são ótimos,

10/10

Exceptional

11 Jun 2026

Tracy

Breakfast was a good selection. Hot eggs, breakfast meat, French toast sticks, waffle maker, bagels, cereal hot and cold, juices. Beds were comfortable. Room is tiny for 4 people as is the bathroom but for the city it is understandable. Staff were all super helpful.

Family

8/10

Excellent

10 Jun 2026

Craig

Good location. Very very nice, helpful staff.

Self

4/10

Poor

10 Jun 2026

Tyler

Rooms are tiny, but the state of repair is the real concern. Blinds don't go all the way down (and there is a building across the street that keeps their bright lights on all night), lights don't work in the rooms. The area is also very, very noisy.

Self

6/10

Pleasant

10 Jun 2026

Rosa

Room was extremely small. Bathroom door could not be fully opened to simply get to sink, needed to enter sideways. Very limited walking space around bed.

Stay was adequate for over night one night stay only

Partner

6/10

Pleasant

10 Jun 2026

Gayle

The room was very small. Housekeeping only cleaned our room one day in 6 days. Breakfast was not great. But , beds were comfortable and location was good for our plans.

Partner

8/10

Excellent

09 Jun 2026

Kylie

Air worked great. Clean room nice staff

Self

10/10

Exceptional

09 Jun 2026

Donna

This hotel is several blocks west of Broadway, but that made it a lot quieter at night. The staff was great, the room was very clean, and AC worked well.

I would suggest that the breakfast area be expanded or adjusted a bit, as it was very difficult for more than a couple of people to be in the area at the same time.

Overall, great value and great hotel.

Family

10/10

Exceptional

08 Jun 2026

Leah

Clean room, comfortable bed, free breakfast, and close proximity to the Manhattan cruise terminal. Would definitely stay again.

Partner

6/10

Pleasant

07 Jun 2026

Jennifer

I wish I would have realized the room was so small. To open the door to the room you had to push it past the end of the bed. Very tight cramped area

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Maricelyn

Excellent hotel, room clean and great location

Family_with_children

10/10

Exceptional

04 Jun 2026

Tanner

Really enjoyed my stay here. The staff was very helpful, the location was great and overall just made for a great trip

Self

10/10

Exceptional

03 Jun 2026

Craig

Great staff

8/10

Excellent

03 Jun 2026

Liwei

The room on the first floor has poor sound insulation, and water from the bathroom leaks out.

Partner

6/10

Pleasant

03 Jun 2026

Kneyone

Room was a bit small but served its purpose.

Self

10/10

Exceptional

03 Jun 2026

Eileen M Vicente

Clean room

Family

10/10

Exceptional

01 Jun 2026

Ayana

This was an EXCELLENT/ SUPERB/ clean WONDERFUL PEACEFUL hotel- I am so glad that that it didn’t work out and that we went to
This hotel, that was the best mishap ever. Thank you all for being such a gracious staff, so professional and so accommodating. Anytime I come to New York I am staying here and telling all friends and family.

Business

10/10

Exceptional

01 Jun 2026

CHRISTOPHER

Great location and amenities, friendly staff; would definitely stay there again!

The breakfast is basic and there is sometimes no seating space left in the dining area, but I preferred taking the breakfast back to my room. Having a fridge in the room was a massive help. The rooms are small, but very well equipped.

Self

2/10

Poor

31 May 2026

Omobola

Bad toilet in the first room, i complained then they switched to other room. Couldn't sleep all through the night. Due to heat and dust gave me bad allergies

2/10

Poor

30 May 2026

Nellie

One of the most horrible experiences. The room given to me was #305. After 2 1/2 drive from NJ, I didn’t notice door was ill fitting and there was a large gap between bottom of door and floor and gap between left side of door and wall. I had plans and had to run out andI came back to room at midnight. From then till 5 am, doors slamming, whole families awake, children running around , late arrivals in hallways laughing etc. finally I gave up. At 5 am, I packed, went downstairs and complained and lady said she hadn’t heard other complaints. I said I can’t sleep and I will have to drive home. She said don’t it is dark. I asked her if there were any other options and she said no. I left a message to have manager call and they never did.
.

Self

6/10

Pleasant

30 May 2026

Steven

Have to fight for food every morning at breakfast. Tiny space and tiny portions for 30+ people at most times. Rooms are cruise ship size. Very small. 80 rooms and staff share one small elevator. Frustrating. Hotel identifies with Times Square, but is 15 minute walk away. However, beds were comfortable and location was pretty good. Was an adequate stay at reasonable price.

Partner

10/10

Exceptional

30 May 2026

Omalee

The staff was great!! Very helpful and kind!!

Family

10/10

Exceptional

28 May 2026

Daniel Fernando

Excelente, muy buen servicio y buena ubicación

10/10

Exceptional

27 May 2026

Sam

nice staff, clean rooms, easily accessible location

Self

4/10

Poor

24 May 2026

Claudia

The hotel is quite dated, but the biggest issue was the unusable room WiFi. No internet connection in the room. Many guests had to stay in the lobby just to access the internet.

Breakfast was also poorly managed, with insufficient seating and food not being replenished on time, leaving many guests waiting with nothing to eat.

Hope the hotel will improve these issues for future guests.

Family_with_children

10/10

Exceptional

22 May 2026

Keyanna

Everything was cleaned and the employees were helpful.

Self

6/10

Pleasant

20 May 2026

Robert

Great location!

Friends

4/10

Poor

20 May 2026

Xing

The Wi-Fi is too slow to use. The breakfast area is very small with few chairs. The bathroom toilet is leaking water. The hotel location is good.

Family

4/10

Poor

19 May 2026

Patricia

The shower could have been a little cleaner and saw what look like a water mark in wall by room door. Walls look like wall paper was on it the property could have been more updated as much as it cost per night. The staff was fine just room was very small and not spacious. Don’t think I would stay there again

8/10

Excellent

18 May 2026

Diana

Great staff and property perfectly located an close to everything only downside was the WiFi was spotty.

Family

10/10

Exceptional

18 May 2026

Charlinette M

No tuve ningún problema la devolución del depósito fue rápida en cuestión de segundos. Las habitaciones son pequeñas pero todo lo demás vale la pena. La ubicación exelente

Family_with_children

8/10

Excellent

18 May 2026

Ashutosh

Great location, clean rooms. A lil congested though.. breakfast space is small hence crowded. Staff is helpful and accomodates adhoc requests. Overall good place !

Friends_and_family Family

6/10

Pleasant

16 May 2026

meng

Room is too small.

Family_with_children

10/10

Exceptional

16 May 2026

Craig

Great staff

10/10

Exceptional

15 May 2026

Lori

I was definitely surprised by how clean and organized this hotel was . The staff was welcoming and helpful and easy check in and check out. The room was clean and very nice. I would definitely stay here again and highly recommend. Reasonable rates!!

Friends_and_family Family

4/10

Poor

13 May 2026

Salawat

We booked 2 rooms for 2 separate nights in advance for three adults. The rooms were super tiny to a point where it was hard for us to fit our luggage. Smelled weird. At one of them AC didn’t work. Someone had to come fix it. Breakfast was VERY BAD. But my mane complain is how small the rooms were.

Friends

10/10

Exceptional

10 May 2026

James David

The staff was the best rooms nice clean

Self

10/10

Exceptional

10 May 2026

YANETH

Good breakfast for a good start!!

Friends

10/10

Exceptional

07 May 2026

Pamela

Clean room, good breakfast and comfortable

Family

10/10

Exceptional

06 May 2026

Nikolay V

Standard american breakfast, so nothing special. The room was nice and clean. A bit small, but it's okay if you are planning to spend most of your time in NYC outside. AC was good and surprisingly quiet. Big TV screen with premium channels. Staff was very friendly and helpful. Assisted me to navigate my route to the JFK. Walking distance to the Intrepid museum, subway,Times Square, restaurants, mini markets, Whole Foods, bars. Excellent value for the price. Will certainly stay there again.

Self

8/10

Excellent

06 May 2026

JOHN

Breakfast was good. Staff were professional and helpful. The cleanliness of the room could surely be improved, but the overall the hotel is good for the price point.

Partner

8/10

Excellent

06 May 2026

Abigail

Breakfast was okay, but I loved the new waffle flavors. The air conditioner didn't really work well, and the room was kind of cramped, but overall, it was a good stay for the price!

Friends

6/10

Pleasant

03 May 2026

salim

Very poor breakfast management. curtain was missing in the bathroom.

Partner

10/10

Exceptional

02 May 2026

Susan

Small but comfortable room with a big bed. Fridge and microwave. Good midtown location.Friendly, helpful staff. I would definitely stay here again.

Self

8/10

Excellent

02 May 2026

Kareem

It was an average stay

8/10

Excellent

01 May 2026

SHAVONNA

Nice room but Small could’ve been cleaned better great breakfast variety . Nice location In walking distance to park , food , and grocery

Family_with_children

6/10

Pleasant

01 May 2026

Robert

Good location for Times Square and Hell’s Kitchen. Otherwise just ok.

10/10

Exceptional

30 Apr 2026

Joan

Clean and nice! Breakfast is good though crowded in the space available unless you can avoid the rush!

10/10

Exceptional

29 Apr 2026

Rebecca

Was a comfortable stay for our one night in New York and a central location

Friends

2/10

Poor

29 Apr 2026

Raymond

At check-in, the front desk person was rogue and rude. In my room on the towel I put on the floor in the bathroom a few hours later I noticed a mouse dropping on my towel on the floor. The coffee maker had bits of either coffee or loose tea bag bits in it because the water contain those dark bits in it. The toilet would not flush properly. I was offered another room the next day for a free state. That room was smaller than the original room I paid for. The bathroom was beat up and nasty looking like it needed a overhaul. Overall a very terrible stay and a waste of my money.

Self

8/10

Excellent

28 Apr 2026

Austen

Though the rooms were very small, they were also very clean. The staff was also incredibly friendly and helpful. This was a good place to rest after traveling around the city.

Partner

4/10

Poor

28 Apr 2026

Leopold

Review – Times Square West Hotel (BW Signature Collection)

I stayed here for four nights. The hotel is clean and the location is excellent—very close to Times Square, which was convenient for my conference.

However, the biggest issue—and the reason I would not return—is the internet. Reliable Wi-Fi is essential, especially when you plan to work. Unfortunately, it did not work in the rooms at all. It only worked on the ground floor, forcing me to go downstairs very early in the morning or late at night just to get a connection. I was given a code, yet the networks didn’t even require a password, which raised security concerns.

I reported the issue multiple times during my stay. Each time, I was told someone would look into it, but nothing was ever fixed. At one point, I was even told there was nothing they could do.

I also gave them a fair opportunity to address this. There was a sign encouraging guests to leave Google reviews, so I asked the staff directly—more than once—if they believed they deserved a good rating given the situation. They acknowledged the issue and understood my frustration, but no action was taken. It felt like the problem was known and simply accepted.

Breakfast was acceptable, but the hours (6:30–9:30 AM) are quite limited.

Overall: clean and well-located, but the lack of working internet and unresolved issues made the stay frustrating. I would not return and cannot recommend it.

Self

10/10

Exceptional

26 Apr 2026

esther

Received hot water and other hydration with every requested even though both sides had time constrsints

Business

8/10

Excellent

23 Apr 2026

William N.

Our room was small, but clean, better than average for a typical NYC hotel. The biggest problem was that wifi did not work in our room. We had to use the very crowded breakfast area to do our online work; having to do this was quite unpleasant, especially since we stayed there 3 nights. The staff was excellent, but even with continuing promises that the wifi would be fixed in our room, it wasn't. The manager spoke with us on our last morning, apologizing for this, but if one wants or needs wifi in one's room, I would suggest staying at a different hotel.

Partner