Name: Royal San Marco
Address: S. Marco, 848, Venezia, 30124, IT

Royal San Marco

Venice (and vicinity) · Italy

100 reviews shown

6/10

Pleasant

04 Aug 2026

CHIAHSU EDWARD

The location of the hotel was fantastic, the hotel staff were fabulous, the included breakfast was nice. But be wary of what you actually see in the photos and what room you actually get.

In the photos, it shows that the rooms are quite spacious, and the bathroom had a shower enclosure. Our reality: room was so small the only place to open the suitcase was on the bed, and the photos must have been take with a super wide-angle lens; the shower stall with a shower curtain, or a bathtub with a shower curtain, so small that you cannot take a shower without the shower curtain being attached to you at all times (not yuck, but I do not enjoy the experience).

Also, finding an outlet to plug things in also required some searching on your hands and knees.

2/10

Poor

29 Jul 2026

EMANUEL

The hotel was perfectly located from many of the main tourist attractions. The room was beyond small and the wall had stains and other furniture looked to be moldy and in need of repair. The staff was great though. I would not recommend this hotel.

10/10

Exceptional

28 Jul 2026

Yolanda

It was perfect for our short stay. It was spacious, clean and comfortable beds, and excellent location.

10/10

Exceptional

22 Jul 2026

Brad

Amazing stay along with Amazing breakfast! I'll be back someday!

6/10

Pleasant

19 Jul 2026

Anna

We liked the historic location and it was like a prime spot. We think that breakfast is extremely poor (scrambled eggs and sausages as a hot food), coffee was not good, we had flickering light in a bathroom which we reported over 4 days and it was never fixed. The last evening they forgot to bring us enough clean towels and iron that we used, leaked the entire time but the maid who cleaned our floor was extremely helpful and kind.

Friends

6/10

Pleasant

17 Jul 2026

James

Great location, can’t beat being so close to St Marks Sq however rooms were basic, beds weren’t great. Location made up for it

Partner

8/10

Excellent

15 Jul 2026

Lisa

Perfect location to all the sites! Great restaurants near by and hotel was great for my 2 night stay.

Self

2/10

Poor

14 Jul 2026

Etleva

Family

10/10

Exceptional

14 Jul 2026

Søren

Nice location. Clean but worn. Nice staff

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Kathy

Everything was clean and well prepared. Property was close to all major sites we wanted to see.

Friends

4/10

Poor

07 Jul 2026

Emma

The hotel is centrally located and is just a stones throw from St Mark’s Square, but that is about the only positive thing I can say about it. The hotel reception looks nice and gives the impression of a certain standard of hotel, however the room we were then shown to was very different. It was much shabbier than the main reception and seemed to be at the back of the hotel as we went through a separate entrance to reach it. The room didn’t look like the pictures we’d seen when booking, although perhaps we aught to have done more due diligence. The room itself was sparse and not at all modern, with very dated fittings and fixtures. The bathroom in particular was unpleasant and in desperate need of updating - I tried to use it as little as possible. There was a fridge in the room, which was helpful but other than that the pillows were wafer thin, the bed was hard as wood and the view was non existent out of the window. The telly didn’t give much hope either with only a few channels working. The staff at reception were generally helpful but not exactly friendly and the breakfast was OK but nothing to write home about. Luckily we had only booked to stay one night and we couldn’t wait to leave. Will not be returning again.

Partner

2/10

Poor

05 Jul 2026

Essam

Friendly staff. Good breakfast. Rooms are horrible, very outdated, AC didn’t work, temperature was 27 degrees, we had to change the rooms twice. Most wall outlets didn’t work, wall paint is peeling. We had two rooms they were on the six floor but the elevator only goes up to the 4th floor and you have to climb two floors with luggage to the six floor. Changed rooms the next day. The hotel offers complementary as part of your stay a trip to Murano factory. They explained that transportation by water taxi to and from the Murano factory is free. We got picked up from the hotel by a guide who puts us in a water taxi and got to the factory ( Mazzocato factory) after the tour they refused to transport us back to the hotel and told us we had to pay for our way back. They claimed that the guide didn’t work for them. We paid for the water taxi and got back to the hotel where we explained to the receptionist what happened, she was very surprised and confirmed that the factory was responsible for the transportation and the guide works for them, she asked us to send an email to the hotel and request a refund for the taxi ride which we did but never heard back from them. I think the whole thing is a sales pitch to get you to buy products at astronomical prices, if you don’t the leave you stranded.
Very disappointed at the whole stay.

Family

10/10

Exceptional

29 Jun 2026

Svetlana

The location is great. Very close to everything.

Family

8/10

Excellent

29 Jun 2026

Sayra

Great location near St Marks square

Partner

10/10

Exceptional

23 Jun 2026

Nii

We had an excellent stay at Royal San Marco Hotel and were very pleased with the overall experience. The location is outstanding—convenient, central, and perfect for exploring Venice. The staff were welcoming, professional, and helpful throughout our stay, which made the experience even more enjoyable.

The hotel was clean, comfortable, and well maintained, and we appreciated the charm and atmosphere of the property. Overall, it was a wonderful stay, and we would gladly return and recommend Royal San Marco Hotel to anyone visiting Venice.

Partner

10/10

Exceptional

22 Jun 2026

Trisha

I would choose this place again simply for the location. It’s only a 1 minute walk to St. Mark’s Square and easy to find.
My husband and I appreciated the strong air conditioning in our room (a welcomed relief from the summer heat), excellent buffet breakfast varieties, helpful staff, and being provided with a breakfast-to-go when we needed to check out at 5am for our flight.

Partner

6/10

Pleasant

21 Jun 2026

Jesus

We only stayed for 2 nights and the location and breakfast were excellent. Aside from those two highlights, the bed mattress and pillows were atrocious. There is no cushion left and you feel every spring pressing against your body. I could go on with a list of more negatives than positives but I think you get the point.
Bottom line, we don’t regret staying here because it was for just a couple of nights before we started our cruise.

Friends

6/10

Pleasant

21 Jun 2026

Anthony

Review of the Royal San Marco Hotel, Calle dei Fabbri, Venice - 7 June to 14 June 2026

As we had booked and pre-paid in full for our room and had been advised that arrival time could not be prior to 3.00pm, we were surprised to receive a phone call ten minutes before we arrived at 3.00pm asking if we were still coming as the hotel could easily let our room to someone else. On arrival we were handed the key and told our room was on the fifth floor. We are both 75 years old but rather disappointed to find the hotel had no porterage, especially as the lift stopped on the fourth floor and we had to carry our cases up an open plan dog-leg staircase to the fifth floor.
The room was so small that the twin beds had been pushed together to allow space to walk round them to the bathroom. There was reasonably sized fridge with a complementary bottle of water but no tea or coffee making facilities. There was a hairdryer in the bathroom, as advertised, but it could only be used for three minutes at a time as the handle then became too hot to hold.
A bulb in one of the bedside lights had blown. It was reported to Reception to no avail but one of the cheerful and helpful chambermaids was asked and promptly replaced it.
The staff in the breakfast room were also very friendly and pleasant at all times unlike the Reception staff.
We were unable to pay the City Tax the evening before departure - we were told it was too inconvenient.

Partner

8/10

Excellent

21 Jun 2026

chris

The staff were exellent

Family

10/10

Exceptional

21 Jun 2026

Derice

Considering the age of this building, everything was very well maintained, clean and functional. Our room was interesting and perfect for us, with our daughter along on the trip! The staff were very helpful, the room was comfortable and the breakfast was amazing.

Family

10/10

Exceptional

07 Jun 2026

Thai Minh

An old-school experience in a rich historic city!

Self

10/10

Exceptional

27 May 2026

Laurie

Very helpful staff. Nice breakfast in the morning. Rooms are good size. Great location. Not far from the water taxi. One small bridge to go over with approximately 7 stairs up and then down.

2/10

Poor

27 May 2026

Will

Walking into the property is lovely, with lovely marble interior - but unfortunately the rooms aren’t to the same standard. They’re quite dated, and very small - albeit I accept space is somewhat limited in Venice. My shower leaked all over the floor, and the bath wouldn’t fill. On top of that, I was bitten all over my body on the night I stayed - but after three other nights elsewhere in Venice, I wasn’t bitten.

Breakfast was great also

Partner

10/10

Exceptional

21 May 2026

Rodolfo

Right smack in the center of the action. Market next door, fridge and kitchen in the room. No need to go out for a late night snack… buy your ham and bread and snack right in your room. Piazza San Marco is literally 18 steps away. Great value for the location.

Partner

10/10

Exceptional

15 May 2026

Andrew

This is an old school hotel that does a good job of holding to tradtional standards.
The breakfast offerings need to be improved
and kept warm.
Great location.

8/10

Excellent

12 May 2026

Benjamin

Very nice located hotel, walls are very thin though

8/10

Excellent

12 May 2026

Shahana

Breakfast had very few options for vegetarians, hotel charged for water but should not. Door in the room led to another room and was NOT noise proof. Pillows were not soft.
Property was clean. Very convenient location. Bed and mattress were good.

Partner

8/10

Excellent

07 May 2026

Lynda

The room was very clean, air conditioned but particularly small. There is very little space for 2 adults. Staff were friendly, efficient and helpful. Hotel was in great location. Breakfast was good and a bonus in a city hotel.

Family

10/10

Exceptional

07 May 2026

Ashley

Room was great. Staff was very knowledgeable and gave great food recommendations!

Partner

10/10

Exceptional

30 Apr 2026

Jill

Charming and beautiful place.

Family

6/10

Pleasant

28 Apr 2026

Mr Leslie

stayed many times here ,good location but hotel needs updating, this time room very small lack of space to move around,

Partner

6/10

Pleasant

26 Apr 2026

corina

Nice hotel with great breakfast but I literally couldn’t sleep because of the hard hard bed. My hip has been hurting since then. The mattress felt like the bottom box springs, no exaggeration.

2/10

Poor

24 Apr 2026

Stephen

So we had booked 4 nights at this hotel due to it`s good location and the good reviews on Expedia. We arrived at the hotel and the lobby was nice, the staff were nice but things went south when we got out of the lift on the 4th floor. It was so tired looking and appeared that not a lot of money had been spent on it`s upkeep. Then we entered the room 410. Oh my word it was so bad, it was tiny and it looked disgusting. We went out for dinner and came back to the room and we both new that we didnt want to stay there. We contacted Aer lingus and paid to change our flights for the next day. In the morning my face had 5 insect bites on it. We checked out and came home losing 3 nights.

Partner

10/10

Exceptional

22 Apr 2026

Paul

Easy & very accommodating

2/10

Poor

19 Apr 2026

jonathan

Quite the worst hotel I’ve ever stayed in. Staff rude, unhelpful and hotel definitely not as advertised. Supposed to be 4star this could only be due to location it’s certainly nothing to do with staff, amenities or rooms. Initially ignored by reception and as early our superior room wasn’t ready but our friends standard room was so able to leave luggage in their large triple bedded room with modern bathroom. Returned later to be allocated 108 which was dark, small, dirty and with a shower room that had a shower with curtain around it. Hole in towel, bed like a shelf, hard pillows, air con not operable til May which given room was 23c was uncomfortable. Tried to shower but no hot water, tried to unpack but 2 yes 2 coat hangers and 2 drawers filled with blankets. Requested more hangers, 2 more were brought and 2 more hard pillows! Asked to move rooms and queried no hot water but no apology and just that engineer was in fixing water situation. Told we could change rooms next day. Day 2 - offered room 103. Overlooked canal so at first glance ok but actually this was a single room with a single bed and a pull out bed next to it. Virtually impossible to exit bed, shimmy around tv to go to equally dated shower room in night. No headboard, slightly softer bed and pillows but nowhere near a superior room. This hotel is falsely advertising their rooms which are dreadful and only worthy of a star due to its location. Do not stay here

Friends

8/10

Excellent

17 Apr 2026

Zaylis

El cuarto esta limpio y comodo. Sin embargo, tienen el aire acondicionado apagado y solo lo encienden en verano. Tuvimos que abrir las ventanas. El personal fue atento y el desayuno excelente.

Family

10/10

Exceptional

17 Apr 2026

Jon

The room was clean and spacious. Breakfast was pretty decent and the staff were very friendly and made my stay very comfortable. Would definitely stay there again. The hotel is literally a few yards from San Marco’s Piazza.

Self

8/10

Excellent

17 Apr 2026

Julie

Breakfast was excellent .
Air conditioning not working.
Excellent location,
Rooms small but really clean .
Traditional hotel.

Partner

10/10

Exceptional

14 Apr 2026

Lidia

Enjoyed the breakfast and hotel accommodation. Very friendly staff and perfect
location to San Marco square

8/10

Excellent

09 Apr 2026

Andrea

Shops and restaurants nearby, good area.

Friends

6/10

Pleasant

08 Apr 2026

Becky

Rooms were very small.

4/10

Poor

05 Apr 2026

Jezline

It’s has a very good location for one or two day stay, ver close to San Marco Plaza and restaurants. Rooms are old.

Partner

8/10

Excellent

30 Mar 2026

Sarah

Excellent location close to Piazza San Marco. A store with some basic groceries is 2 doors down. The breakfast in the morning was good, and offered a variety of items. Also, the staff were quite helpful when you needed it.

My only real complaint is that the basic rooms are about half the size of a regular hotel room. One person would do fine in them, or if you only have check in size luggage, but there isn't much room to put your bags if you have 2 pieces of larger luggage. It is something to be aware of before booking. With the price, you are definitely paying for the location.

Family_with_children

8/10

Excellent

30 Mar 2026

Cerri

Excellent breakfast. We loved the location, with only 5 to 10 min walks around Venice.

It is next to a canal. We had to open the window since A/C is on/off, doesnt seem to be functioning well. My son had mosquito bites on our last day and we had to buy creams. The street gets loud and walls are thin. We could hear the elevator and our neighbors. We slept welk though, coz we were very jet-lagged.

Breakfast option was great! We'd stay again since location to San Marco and Rialto bridge is ideal.

Family_with_children

10/10

Exceptional

28 Mar 2026

SEAN

Free breakfast was great. Great water pressure.

Family_with_children

10/10

Exceptional

22 Mar 2026

Julian

The hotel is a short easy walk from the public boat dock. Approximately 40 minutes ride from the airport on the public water taxi. Just a short walk to San Marco Square. The staff is very accommodating and friendly. The room was extremely clean. Highly recommend this hotel.

Family_with_children

10/10

Exceptional

14 Mar 2026

Dawn

It was a prime location right next to St Mark’s Square, the room was ok but the only thing was that the bathroom was too small, next time I will book a bigger room.

Self

8/10

Excellent

26 Feb 2026

Katie

The room was OK. The bed was not great. The worst part was the shower, which had no lip on the floor and soaked the entire bathroom. The mattress had an encasement, which is a big plus.
The paint is peeling in a lot of places in the room, but the toilets and shower drained well.
The \"mini-bar\" did not cool at all. We asked if someone would go fix it, we were told yes but no one ever did. Fortunately we were able to use the windowsill as a kind of cooler.

We were told breakfast was available but never could find it.

Partner

10/10

Exceptional

25 Feb 2026

A J C

Fantastic location, brilliant room and the staff couldn’t have been more helpful and kind. Highly recommend and will stay again!

Partner

10/10

Exceptional

23 Feb 2026

Luz

Very approachable, very accommodating receptionists at the counter, rooms are comfortable with sufficient amenities

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

glenda

conveniently close to St Mark’s square, u have to go thru a bridge to get the hotel. accessible to everything. 5 mins away fr San Marco Giardenetti Vaporetto stop. hotel lobby and breakfast being served is superb, lots of variety. Room we had was 308 needs some renovating, dim light but bathroom is clean with good water pressure

Leisure Friends

6/10

Pleasant

18 Jan 2026

Peter

The room was not as the pictures and the first room I was given was tiny and I really had to argue for a better one which was still not as booked.
The Wifi was terrible and they made excuse after excuse, to me wifi is critical and no way can I recommend this hotel as it is now

4/10

Poor

16 Jan 2026

Lillian

Bedroom was tiny, Bathroom dated old and tired , loose drain cover ,lights blinking all night in the bedroom,no tea or coffee facilities,no bar service.

10/10

Exceptional

21 Nov 2025

Seth**

The room is huge and tidy.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Toni

Such a beautiful hotel! Staff was super friendly and the room was super nice.

10/10

Exceptional

29 Oct 2025

Thomas Gerard

Excellent

Leisure Family

8/10

Excellent

19 Oct 2025

Philip

Location adjacent to S Marks Square, good front desk service, bag storage service at no cost, breakfast good variety self-service, room a little tired but everything worked, shower over small bath, good air-con, a little noisy some nights from adjacent canal bridge and other quests accessing adjacent rooms at 01:30. Generally good.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Shawn

Room was clean,staff were friendly

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Dingxue

The property is in location easy to access to the major attraction. The staff is excellent, friendly.

Leisure Family

10/10

Exceptional

16 Oct 2025

Leandro

good

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Michael

Didn’t have a drink as there’s no bar?

Leisure Friends

6/10

Pleasant

07 Oct 2025

Vimmi

It was really cumbersome to access our room from the main check in area. Hotel staff didn’t seem that helpful .

Leisure Family

10/10

Exceptional

03 Oct 2025

Lisa

Beautiful hotel, very centrally located

Leisure Friends

6/10

Pleasant

19 Sep 2025

Jason

It’s nice but the mattress was terrible

10/10

Exceptional

16 Sep 2025

THOMAS

Location, location, location!

We had a wonderful 4 night stay at Royal San Marco Hotel. The room was very spacious and comfortable, but most importantly was the location! Right off of San Marco Square, it was centrally located to everything we wanted to do.

Partner

8/10

Excellent

15 Sep 2025

Iana

The hotel is in a great area. Although the hotel is very old, it was still in great condition. However, the AC in the bedroom would not work, along with the phones in the room. When informing the front desk staff, the woman tried to argue that if the green light was turned on, it should be working. The cold air was not coming out through the vent, so we had to explain that to her and be a little more assertive, as she did seem like she wanted to help initially. Eventually they sent maintenance to our room to repair it. Service and hospitality was therefore lacking, but seems to be common in Italy. Expected better service as this was a really expensive hotel.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Debraj

Great location, close to major attractions and transport links. Room was clean and breakfast was decent.

Leisure Family

8/10

Excellent

02 Sep 2025

Alejandro

Todo muy bueno

Leisure Family

6/10

Pleasant

26 Aug 2025

Neelam

Rooms are very tiny, Air conditioning was poor

4/10

Poor

23 Aug 2025

Johanna

I should’ve listened to the previous reviews!!!

The entrance and lobby was very enticing. The second we left and went to the floor where our room was located, it felt like we walked into a motel. Outdated rugs, poor lighting. Our room was supposed to be a rooms that slept 3. We walked into a room with a double bed and cot right next to the the double bed, leaving barely any walking room. We didn’t have room for our luggage, everything felt like it was in the way. The rooms are very small, the mattress was very uncomfortable and we the a/c was barely pumping cold air. The bathroom seemed to be the only updated room, however the shower was small, so if you’re not small figured, it’ll be challenging. We were in Venice for one night and didn’t want to ruin our short time there with the long list of dissatisfaction. As someone that travels 50% of the year, I can assure you the amount of money spent for one night was not worth it.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Jeffrey

We had a wonderful stay and wish we could have stayed longer. Wonderful staff, helpful and courteous. We had an early travel day and they even packed us a boxed breakfast for the road! It was a nice detail that we were thankful for once we caught our train! ❤️🇮🇹

Leisure Partner

4/10

Poor

21 Aug 2025

Rommel

Male Check in staff not helpful and friendly

Leisure Family

6/10

Pleasant

21 Aug 2025

YUKO

私達はホテル本館の裏側にある別館に通され
、そこは裏口のようなドアを開けて部屋に入るので、ホテルではなくアパートメントホテルを予約したような貧しい気分になった。部屋は２つの寝室があり広かったけど、全体的に古くて、排水溝のような臭いが部屋に充満していた。おまけに、エアコンの調子が悪く、寝苦しい夜を過ごさなければならなかった。翌日、レセプションでエアコンの調子を告げると、部屋を交換してくれたが、新しい部屋の鍵を渡されただけで、特に謝罪もなかった。普通の四つ星ホテルなら、客の荷物を新しい部屋に運んでくれるが、そのような対応は全くなく、自分たちで全ての荷物を運んだ。みなさんがレビューで書いている通り、サービスや施設に関して、とても四つ星ホテルのレベルではないです。　　　

Leisure Family

2/10

Poor

20 Aug 2025

Bradley

Utterly awful hotel, worst I have ever stayed in.
Staff so rude and unhelpful

Leisure Partner

10/10

Exceptional

20 Aug 2025

George

The property was just outside the San Marco square. A quick walk to several of the attractions and located near lots of shops.

Leisure Family

6/10

Pleasant

19 Aug 2025

YANGTSE

Family

2/10

Poor

18 Aug 2025

Asli

We only stayed for one night and there was no water. We couldn’t even wash our hands.

Leisure Family

10/10

Exceptional

15 Aug 2025

LaMont

Outstanding property. We stayed three nights. We had a small issue with water the first day but the hotel staff was on top of it and made everything right. Will definitely stay there again.

Leisure Partner

2/10

Poor

15 Aug 2025

Viorel

There was absolutely no running water the time we arrived. The receptionists were arrogant and non communicative. Totally NOT recommended. Luckily Expedia customer service redirected us to another hotel.

8/10

Excellent

14 Aug 2025

Wasontiio

Really old beds

Leisure Family

4/10

Poor

12 Aug 2025

Hailey

Great location but the inside looked terrible. The rooms are tiny and full of super old/ worn looking furniture and bedding. Looks nothing like what the pictures show

Leisure Partner

10/10

Exceptional

09 Aug 2025

Corina

Perfect location to everything in Venice. Near water taxi station, St Mark’s, Grand Canal. Great breakfast! Suite was bigger than expected

Leisure Partner

8/10

Excellent

07 Aug 2025

Alex

Centralized

Leisure

10/10

Exceptional

03 Aug 2025

Vera

Very good location and friendly stuff.

Leisure Family

8/10

Excellent

03 Aug 2025

Naneka

The hotel was really good, great location to everything one needs to do in Venice. The only thing is that it is slightly older and could do with a little updating but honestly it did the job it needed too. The staff were lovely, we had no issues during our stay here at all. Would definitely come back.

Leisure Friends

10/10

Exceptional

27 Jul 2025

Victoria

We liked pretty much everything about this hotel, with one minor exception: the elevators. We needed to take two elevators and some stairs to reach our suite. But it was fun in the end.

10/10

Exceptional

24 Jul 2025

John

From the moment we arrived at the Royal Marco Hotel, everything exceeded our expectations. The location is unbeatable—tucked away just far enough from the crowds to offer peace and quiet, yet steps from all the iconic sights of Venice. Waking up to views of the canals and walking out into the heart of the city was a dream.

What truly set this hotel apart, however, was the staff. Every single person we interacted with was warm, welcoming, and incredibly helpful with local recommendations and planning. They made navigating Venice so much easier and added a personal touch to our stay that we deeply appreciated.

The hotel itself was immaculate—beautifully maintained, with charming details throughout that reflect the elegance and history of Venice. Our room was comfortable, quiet, and well-appointed, making it easy to relax after long days of sightseeing.

In every way, the Royal Marco Hotel made our trip to Venice unforgettable. I would absolutely recommend this hotel to anyone visiting the city and will definitely stay here again in the future.

Leisure Family

8/10

Excellent

22 Jul 2025

Dale

We were given a room on the very top floor, it was very small and tired, it was in need of a lick of paint. Saying that it was clean and air conditioned which was a perfect escape for the heat when we needed it, so was absolutely fine for what we required as we spent next to no time in the hotel except to sleep.

Leisure Partner

6/10

Pleasant

21 Jul 2025

Chelsey

This property was just ok. We didn’t find the employees to be very helpful. The location was good but there wasn’t anything overly fantastic about it. The beds and pillows were hard and the shower head was broken and wouldn’t stay in place.

10/10

Exceptional

21 Jul 2025

Parveen

Small room

10/10

Exceptional

19 Jul 2025

Bangalore

Very convenient location, very clean, friendly staff, nice breakfast options.

Leisure Family_with_children

10/10