Name: San Zulian
Address: Sestiere Di San Marco, 527, Venezia, 30124, IT

4/10

Poor

02 Aug 2026

Vincent

L'hôtel est situé loin de la gare de Venise (à environ 30-40 mins de marche). De plus, lorsque nous sommes arrivés pour faire le check-in, l'employé nous a mentionné qu'il n'y avait plus de chambre et nous a déplacés vers un autre hôtel à quelques minutes de marche. Dans l'autre hôtel, les chambres étaient vieilles. De plus, il n'y avait pas de coffre-fort ni de petit réfrigérateur. Le petit déjeuner était offert au besoin.

8/10

Excellent

29 Jul 2026

Hannah

We enjoyed our stay here! The place was clean and the biggest selling point was how close it was to everything! We loved that!

4/10

Poor

26 Jul 2026

Hikmet

The only thing that I could rescue from this hotel could be the location since is very near to San Marcos and the breakfast that was just okay. However the rooms were awful. We reserved two rooms for our 2 teenage boys and my husband and I, but they took us outside the hotel, going through one dark and smelly alley where we had our rooms. Although they were “clean”, they were very small and so dark. We couldn’t even open the windows. Then we couldn’t use the A/C, TV and the small fridge at the same time because there was just ONE outlet in place. The bathroom and the shower were so small that if you are a little overweight, you could not fit in there….hopefully we are not, BUT it was very uncomfortable to keep hitting the shower door. When we did the reservation, we saw other rooms that we guess were inside the hotel and they looked better, but our experience was totally different and we won’t recommend it to anyone.

10/10

Exceptional

22 Jul 2026

Suresh Kumar

Ring the bell next to the door right side or nock the door if you not see anyone in the reception anytime including midnight.

Family_with_children

6/10

Pleasant

02 Jul 2026

Alejandro

Good location…

Partner

8/10

Excellent

28 Jun 2026

Carmel

Good place....

Self

6/10

Pleasant

23 Jun 2026

Michelle

.

Partner

10/10

Exceptional

13 Jun 2026

Isabelle

Breakfast provided and all staff were great!

Friends

10/10

Exceptional

06 Jun 2026

Kimberly

Excellent location

Friends

10/10

Exceptional

03 Jun 2026

Aura

Nice location

Partner

6/10

Pleasant

31 May 2026

Dr. Gloria

Good location in Venice.

Friends

10/10

Exceptional

31 May 2026

Diego

Hermosa pieza y muy buen desayuno…

Partner

8/10

Excellent

23 May 2026

Robin

The location to water taxi’s with luggage a jaunt. Newer wing was quiet and peaceful. Breakfast was continental. Michelangelo
Was super friendly and helpful.

Family

8/10

Excellent

18 May 2026

Kayleigh

Not as cute as pictures but overall nice accommodatiom

8/10

Excellent

16 May 2026

Ramon

Its not a full breakfast if that is what you want

Family_with_children

8/10

Excellent

14 May 2026

Frank

Rooms were surprisingly spacious compared to other places we have stayed in the past. Decor was 1920's Italy with bright wall paper. Centrally located with 5 minute walk to St Marks Square and Rialto Bridge. GREAT VALUE

Friends

6/10

Pleasant

13 May 2026

Umar

I was under the impression that I will be staying in the San Zulian hotel. This is what I paid for when booking it. However, when I got there, the receptionist took me on a walk away from the hotel, saying that 'this apartment is for our special guests'. I'm not if it was to be honest. It was a one bedroom studio flat. Overall it was okay, however, I paid to stay in the hotel... if I had known that they will put me in an apartment, in a dark alleyway, then I would have thought twice and stayed somewhere else. A bit of transparency would have been nice. 2 to 3 Stars 🌟 🌟

Self

8/10

Excellent

11 May 2026

Sandra

Breakfast was great as well as the multiple cappuccinos!

Friends_and_family Family

4/10

Poor

10 May 2026

Rufus

Great location
Front desk staff not friendly and helpful.
Buffet staff was very friendly and helpful.
It has a very tiny TV
No hand towels and the lighting was very Dim.

10/10

Exceptional

01 May 2026

Robert

Great location, good communication, close to town centre, helpful in any advice and directions, breakfast included which is always a win, definitely recommend!

Partner

6/10

Pleasant

01 May 2026

Alex

Room not as advertised in the pictures. We were allocated a room in the adjacent building. Which was dark and had the most minimal of fittings, not even a lamp and dusty. However the bathroom was great.

Breakfast was average, but did the job.

Incredible location for exploring the heart of Venice.

There’s a lot of little things this hotel could do to bring it up to standard.

Partner

10/10

Exceptional

26 Apr 2026

Emma

Location was good. Bed wasnt great, but ok.
Breakfast was limited but didnt go hungry.

Partner

6/10

Pleasant

09 Apr 2026

Pete

Good location for a base but very basic.

Partner

6/10

Pleasant

08 Apr 2026

Angela

Breakfast area was crammed, food was not fresh.

Partner

2/10

Poor

31 Mar 2026

Maria

Price range too high based on condition of property.

Partner

4/10

Poor

12 Mar 2026

Eileen

Internet was ok. Check in says 2PM but we weren’t able to check in until after 4PM and they site luggage service online but that includes leaving your luggage in the hallway open to everyone walking by. Staff did not greet us until we spoke to them.

Friends

6/10

Pleasant

01 Mar 2026

Cecilia

They should have kettle for tea and coffee.

Partner

6/10

Pleasant

09 Feb 2026

Ricardo

Good location but bedrooms are run down.
Good option of you’re on a budget.

Leisure Family_with_children

6/10

Pleasant

26 Jan 2026

Summer

The room is big, I went to the reception, didn’t tell me the WiFi, I had go to different building as the room not beside reception, very confused. The last day stay, no one told us the reception not open, we have to walk to different hotel for breakfast, didn’t have note on the reception door for let us know. Very luck when I was waiting outside the reception for breakfast one of the customer told me we have to go to different hotel I don’t even know where I had to return my room key.

2/10

Poor

01 Jan 2026

Nargol

We had a terrible experience there. Very bad smell from the bathroom, broken toilet seat, and no response from the reception desk about our concerns. Won't go back there at all.

4/10

Poor

06 Dec 2025

Ye

Hotel was closed. Told us to go to another hotel which was also full.

Business_and_leisure Partner

2/10

Poor

10 Nov 2025

Simone

Rooms very run down, broken furniture and fixtures ie no shower door. Dirty. Mosquitos everywhere. Breakfast poor, unhelpful rude staff. Nothing good to say apart from location.

10/10

Exceptional

09 Nov 2025

zoe

Great location

Partner

8/10

Excellent

09 Nov 2025

Cindy

The air conditioning worked amazing during the summer heat.

Leisure Friends

10/10

Exceptional

23 Oct 2025

Otilia

This was the best hotel we stayed in our European vacation. It was clean, spacious, and staff was great plus it’s a straight 5 minute walk to St Marks Cathedral

Leisure Friends

4/10

Poor

10 Oct 2025

stephen

Not so good

Room was not at all as advertised, it was clean enough except some marks on the wall which my partner wasnt sure if it was blood. Breakfast once again was not as asvertised. Walls are definitely NOT soundproof as we could hear toilets flushing through the walls etc. We also didmt have a view as we were situated at the back of the building staring into a not so nice alleyway. Wouldnt book again

Partner

6/10

Pleasant

10 Oct 2025

Laura

We loved the location of Hotel San Zulian. Our 5 star room was beautiful with three windows and a lovely view. We booked two rooms one for ourselves and one another couple at the same time. So would assume both rooms were comparable. Unfortunately their 2 star room had one window that faced the wall of the next building and was a lot smaller than ours. I asked reception what each room cost so I could pay more for mine and return some of their money but was told both rooms were the same price. They didn’t have the pics on their website of their room. They should have alerted us to the type difference.

Leisure Family

8/10

Excellent

09 Oct 2025

Honeyleen

Front desk staff Mustafa was very helpful and great customer service! Their company is lucky to have him!

Leisure Family

6/10

Pleasant

09 Oct 2025

Daniel

Small Room. Amenities were limited. TV control didn’t appear till 2nd day. The staff was friendly and tried to accommodate.

Leisure Family

6/10

Pleasant

06 Oct 2025

Brandon

The room was in a separate building and required three locks on three different doors to get in. It was nice a quiet inside but poorly lit and the bathtub was jetted but the drain plug was done. The bed was very hard and we kept getting bit by some kind of insects.

Partner

8/10

Excellent

04 Oct 2025

Wylie

Room was excellent. Still had a few mosquito issues in early october. It was easy to find and central for any walking activities.

Business_and_leisure Family

6/10

Pleasant

01 Oct 2025

Curtis

Vacinty to keys areas

2/10

Poor

28 Sep 2025

Romeo

TV did not working I asked to fix it and. Nobody from staff could not fixed, first floor had strong odor, I don’t recommend this hotel at all

8/10

Excellent

25 Sep 2025

Martyn

Good quality and price for Venice, central location

Leisure Self

8/10

Excellent

22 Sep 2025

Jiena

Nice hotel with a great breakfast.

8/10

Excellent

13 Sep 2025

Jason

Good location

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Johann

The stay was great!

Leisure Partner

6/10

Pleasant

04 Sep 2025

Jeni

Be aware that not all of the rooms have elevator access. We had to carry our luggage up two flights of stairs. The breakfast was continental without eggs or bacon/sausage. The location was terrific, but I wouldn’t stay there again.

Leisure Partner

8/10

Excellent

02 Sep 2025

Frank

Great Rialto location close to St Marks.

Leisure Partner

8/10

Excellent

26 Aug 2025

julie

Needs a better sign further down at eye level at the front. Very hard to see. We had to use lift to level 2 then stairs to level one this is not much fun when you are 70 years old. The stairs are in disrepair chipped and broken.
Only had one breakfast there it was terrible and coffee tasted like mud.

Leisure

8/10

Excellent

25 Aug 2025

Richard

Only downside was that our rooms were in a seperate area up a big staircase with no lift for cases

Leisure Family

6/10

Pleasant

18 Aug 2025

Miosotis

Propiedad tenia un olor muy fuerte y extraño en el pasillo, las puertas tenias que empujar mucho para abrir o cerrar, algunos de los que trabajan geoseros y en las noches habian ruidos extraños

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Joel

Good stay

10/10

Exceptional

16 Aug 2025

Rachel

We loved our stay at San Zulian. Three minutes to San Marco, six minutes to Rialto. It was so central which allowed us to rest, relax for a short time in the afternoons during these hot days. Great breakfast and very professional staff. Would highly recommend if you are looking for a convenient and budget friendly hotel.

Leisure Family

10/10

Exceptional

09 Aug 2025

Verified traveler

I so enjoyed my two day stau

It’s an older hotel with a feel of grand in times past, be it the beautiful, large chandelier in the room or paintings of times past.
The breakfast was quite complete and plentiful and a nice surprise when I checked in.

Self

8/10

Excellent

30 Jul 2025

Licinio

See above

Leisure

2/10

Poor

26 Jul 2025

Jennifer

Just terrible experience and staff . We arrived for our room I mistakenly booked for 4 - we are family of 5 with 3 kids . When I realized I politely asked if my littlest can just share bed as we do often . The person at front desk snapped at me the room is made for 4 so one of us has to leave . My littlest heard this and cried out scared he doesn’t want to be left out alone . The ride front desk realized how frightened my son was giggled and said oh no but went right back to one of you has to leave . Regardless of my mistake even if we couldn’t be accommodated as they were sold out of rooms it was the terribly rude demeanor . He could have said same thing in such a different way . To say lack of customer service is huge understatement. It was straight up hostile . I truly feel the same thing could have been said handles so much better . I accept my mistake and that maybe they really couldn’t accommodate us 5 due to rules or regulations perhaps ( he didn’t state that ) just simply said get out ! He scared my kids and showed little to no care at all of a family traveling and no where to go .

10/10

Exceptional

25 Jul 2025

Monica

Charming hotel. Clean linen. New pillows. Comfortable bed. Great night sleep. Continental breakfast doesn’t include eggs.

Leisure Self

2/10

Poor

20 Jul 2025

Gyan

Given a choice i woukd not pay more than €30.00 per night for double standard room. I was more thanb€100.00 per night for a room which was like a converted loft. The picture looks so good while booking.
Staff behaviour was not coperarive. We were willing to pay extra for early check-in but staff would only say check-in at 2 p.m.
Similarly, breakfast was poor.
Overall inwould never recommwnd anyone to stay in Hotel San Zulian.

Leisure Friends

8/10

Excellent

18 Jul 2025

Peter

The reason I did not give it five star is I specifically looked for a hotel than elevator. There is an elevator, however, only goes to the third floor and they put my room on the fourth floor. I have two hip replacements and had to carry a bag up a flight and a half of stairs and walk up and down each and every day, which I was trying to avoid sure that it was not good. The room is room was nice bathroom was big enough to get in and out of unlike other European bathrooms with the showers . Would consider going back but would have to be on floor 1-3 only. Very good location. Breakfast was ok, very minimalistic.

Leisure

2/10

Poor

15 Jul 2025

Miriam

The AC did not work and we ended up paying for the room and getting another hotel for 3 nights because we couldn’t sleep in the heat.

Leisure Family

10/10

Exceptional

02 Jul 2025

Willmer

Excelente hotel se los recomiendo , super centrico y las habitaciones remodeladas

Business Family

10/10

Exceptional

30 Jun 2025

Hannah

Hotel room clean and comfortable, clean towels provided every day. Very dark this was due to Venetian decor and the fact it was at the back of hotel, no daylight. Air conditioning very much appreciated. Breakfast Ok not much selection.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

norma

The hotel was very cute and felt safe for a solo traveler. The location was great

Leisure Self

4/10

Poor

21 Jun 2025

Thibault

Staff waa

6/10

Pleasant

21 Jun 2025

John

Convenient location near St Mark Square. Clean. Reception staff were not helpful, and sometimes rude. On arrival, Reception person made us go around the hotel outside and carry our heavy luggage up 4 flights of stairs. Meanwhile down the hall from reception was an elevator that could take us to the third floor! Another reception person exploded in rage when we tried to confirm a second time if it was possible to grab coffee before official breakfast opening time at 8 am because we had an early tour. Not friendly, not patient, not helpful.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Rachel

Beautiful less touristy area with a walking/biking trail right behind the property. Most excellent hosts and exceptional breakfast.

Leisure Family

10/10

Exceptional

19 Jun 2025

Zukhra

Everything was great in the room, except for the lack of light in the bathroom and the steps that were scary at first sight. Daily cleaning, clean bed linen and towels every day.

2/10

Poor

19 Jun 2025

Duanys

Dirty

Leisure Family_with_children

6/10

Pleasant

15 Jun 2025

christopher

Location is good, the room AC is weak, the shower door is missing room 102

Leisure Family

6/10

Pleasant

15 Jun 2025

ROBINSON

The overall experience was slightly below average. The property didn’t quite match the photos, and there was an unpleasant odor in the room, likely due to the nearby canals. Staff service and breakfast were acceptable but unremarkable. The best aspect was the convenient location near St. Mark’s Square

Leisure Partner

2/10

Poor

15 Jun 2025

Lilisbe

The hotel are very old and hot

10/10

Exceptional

06 Jun 2025

Angela

We really enjoyed our stay. Hotel is near so many things we could just walk most of our time in Venice. The rooms were quiet and decorated with traditional Venetian decor. The breakfast was solid and staff were friendly.

Leisure Partner

6/10

Pleasant

04 Jun 2025

Anwen

Room in the attic, looked nothing like any of the photos online of the hotel. Small room, tiny bathroom. Bed was comfortable though. Could do with updating inside.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2025

Carlos

Thank you definitely I will return AAA++++

Leisure Family

8/10

Excellent

25 May 2025

Bassanio

Very convenient location rooms were clean and decent size with all the regular amenities. There is continental breakfast included so that’s a bonus.

Partner

10/10

Exceptional

18 May 2025

Francesca

It was walking distance for everything we needed

Leisure Family

4/10

Poor

17 May 2025

Malanie

The pictures listed of the rooms did not match what the actually looked like. Hotel was very run down. While it’s expected that rooms in Europe are smaller, this was extreme.

Leisure Partner

4/10

Poor

15 May 2025

Bonnie

The floors and bathroom have been replaced those amenities worked. And I think the cleaning staff does their best BUT, it's an airless, lightless dungeon. The walls are icky - don't look up in the bathroom - and the room is hard to navigate... too much crappy furniture and an uncomfortable bed. Also, the windows open to a very narrow workers ally that has a million flys and little light, so it's noisy in the early morning and if you open the windows to get some fresh air - you get tiny biting flys that bite you at night. I came away with 1 very swollen eye and lots of red shoulder bites.

Leisure Family

4/10

Poor

14 May 2025

Mojgan

The location was the best. The room didn’t have iron and no room service.

Leisure Family

2/10

Poor

10 May 2025

Gordon

Do not stay here!! Absolutely horrible. Host and hostess were terrble to deal with. Zero customer service!! They made me feel that they were doing us a favor and allowing us to stay there!! Do not stay here. Our room #97 was located directly behind the front desk on the ground floor. The room had no windows that opened and bars on them. This room also looked out into the back alley which was disgusting. Very musty and moldy smelling because of no air ventilation. No air conditioning as it was turned off until June. When I asked for another room because there was no ventilation the host said open the windows. I then informed him they do not open which he was not aware of, this is after he said to me that this was a lovely room! The bathroom was a complete joke. The toilet seat was broken and the wrong size, so when you sat down you literally fell into the toilet. The shower head had more water leaking from the hose then what came out of the shower head, which in turn ran out onto the floor and out of the bathroom. Beause there was no ventilation the room became even more damp and musty!! Owner are clearly taking your money and not doing any maintenance!! Come on...replace the toilet seat and shower head!! They should turn this room into storage for lugguge, as everyones luggage was been stored outside our room in the tiny little hallway limiting access!! This place is a dump and we could not believe the room we had to stay in. A jail cell would have been better!! OMG!!

Leisure

6/10

Pleasant

08 May 2025

Richard

Bien situe. A besoin d'un rafraichissement. Chambre tres vieille. Propete seulement passable. Personnel ok sans plus.

8/10

Excellent

07 May 2025

John

Room was big and comfortable, location was great, easy trip on the city ferry from the train station to the Rialto stop and an easy walk to the hotel from there. Breakfast was adequate, the only downside was the bathroom in our room had a pretty bad sewer smell. We kept the bathroom door closed and a window open so it did not affect the rest of the room. Would recommend.

8/10

Excellent

05 May 2025

Tomas Junior

The hotel was very basic, but was good enough for us. The only thing we would have like to have in the room was a kettle with tea bags, coffee sachets, mill & sugar. Also, bathrobe, sleeper, and toothbrush & toothpaste. There was a safe in the room, but it was not attached or screwed in to anything, which made us a bit unsure whether we should store something in there. The breakfast was very basic, but was it was good
Enough for us. We felt safe in the area, and we would consider staying there again if we ever go back to Venice. I would recommend it to anyone, especially to those who has never been in Venice before, or first timers.

Leisure Partner

2/10

Poor

30 Apr 2025

Gloria

When we arrived, the receptionist was rude, unprofessional and gave us horrible instructions. She said our room was at the back on the first floor. She didn’t walk us there and we were lost, when we got to the building, it was not on the first floor. It had over 25 steps to a 2nd floor without an elevator and we had elderly with us & a ton of luggage. When we asked her to help us find it, she kept repeating “first floor” over & over. After 3 minutes she said I’ll take you but you have to wait. She made us wait 5 minutes for her and she wasn’t doing anything. When we got to our room, the door handle fell. We told them and they didn’t say anything about it. The air conditioner wasn’t working, there were tons of mosquitos that kept biting us all night. The only nice staff were the 2 ladies running the breakfast. The lady at the receptionist was the worse part of it all. We felt so unwelcomed and we’d never go back.

Leisure Family

8/10

Excellent

26 Apr 2025

Larissa

Hotel was centrally located near San Marco square, close to waterbus stops. Tons of restaurants and shopping in the area. Room was a nice size but decor had seen better days. One big problem was the room had a lot of mosquitoes and when I told the front desk attendant he said there was nothing they could do it about it. He did tell me where to find a supermarket to get mosquito repellent so I ended up getting 3 plug-ins for the room which seemed to help keep us from being eaten alive. Air conditioner did not cool the room, no matter what we tried and I closed the windows to keep the mosquitoes out so the room felt warm. Breakfast was quite simple, not much variety but good coffee. Mosquitoes are everywhere in Venice so I recommend you bring repellent.

Leisure Family

4/10

Poor

21 Apr 2025

Michael

Room was dirty and full of mosquito. No hot water kettle available at this place. Not well maintained or cleaned rooms.

Leisure Partner

2/10

Poor

21 Apr 2025

Lucy

The hotel that we booked through yourselves has been nothing short of horrendous. On arrival the corridors and escape routes were all obstructed by luggage, dirty linen bags and general rubbish.

The room itself is extremely dated and had a number of water mark stains on the ceilings, walls and furniture. For example the light shade next to the bed was covered in stains.

The room was advertised with air conditioning but when turned on would only pump out hot air into an already stifling hot room. The window opened up into an internal court yard which allowed no air to reach us. The only thing that could reach us were moschitos and the constant sound of Rats going through the bins below.

Every flush of a toilet in the hotel felt and sounded like it was coming through our plumping system and was a constant occurrence throughout the night.

We have been unable to sleep and have had to resort to booking a new hotel for the remainder of our stay. This was supposed to be a holiday break to celebrate our first wedding anniversary but our experience of this hotel has completely ruined that and the Venice experience.

We would like a full refund for the cost of this “hotel” if you can call it that and i suggest you review whether you want to be an agent for them going forward.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Nicole

Staff were friendly and lovely, room was beautiful and perfectly Venetian. Shower was great with nice water pressure. Central location, very happy!

Leisure Partner

4/10

Poor

13 Apr 2025

Thomas

The lobby was nice but then they walked us to a different building and it wasn’t nice at all. Room was clean but very small and had stains on ceiling. Comforter was gross and bathroom toilet had broken seat. Had a curtain covering up 2 doors which lead to nothing other than a hole in wall.

Leisure Partner

2/10

Poor

11 Apr 2025

Shweta

Location was really good. But the room was smelly. AC was not working and if you open the window no you will end up having mosquitoes in the room. Bed and mattress were really old. Some receptionist were rude.

10/10

Exceptional

31 Mar 2025

Carlos

The hotel was really well located and the staff welcomed us in a very friendly way. The rooms were a bit old and we got a room in the main floor so there was a bit of noise in the morning and late at night but it was perfect for a short stay

Leisure Partner

4/10

Poor

26 Mar 2025

Elisa

Very old inside and the breakfast does not offer much a little low quality. The areas around though is very good, very close to San Marco.
The room was not that clean, we found someone’s chopstick under the bed.

Leisure Friends

8/10

Excellent

23 Mar 2025

Megan

Great location. Great breakfast on site. Some outets didn't work. Decor could be updated.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Johnnie

Good location

We Loved the Location right in the middle of everything .

Friends_and_family Friends

6/10

Pleasant

13 Mar 2025

Carlos

AC did not work and staff was unable to find a solution.

Leisure Partner

2/10

Poor

06 Mar 2025

Sara

Read the bad reviews before I booked this place and they are all true, nothing good except the convenient location.
I booked a room with 2 double beds as advertised in Expedia but instead got a room with one double bed and 2 single beds. Thought the receptionis made a mistake but he said there is no such room with 2 double beds.
I complained to the owner via email as advised by the receptionist about the false advertising and got a response back that basically said they are not obliged to honor any room with any features they advertised. I wonder if the owner understands the hotel business at all.
My room is on the top attic floor so it’s dark and dingy. Everything in the room looked outdated, and the room was just big enough for the beds, hardly any space to walk around, nothing like the spacious and bright looking room they shown in Expedia. The shower door is broken and the shower head doesn’t fit in the bracket so we have to hold it while showering, and it has a very slow drain so we can only take quick shower to not get the dirty water overflow to the floor. I asked to switch to another room but the receptionist refused to do so, another bad hotel business practice.
If you want a convenient location and don’t mind spending $300 a night for a dingy room, then book with this hotel.

Leisure Family

10/10

Exceptional

01 Mar 2025

Scott

Great location, clean room, breakfast was a little underwhelming with very little choice. Would have liked a few more amenities in the room such as coffee and tea.

Self

8/10

Excellent

27 Feb 2025

Claire

After reading all the negative reviews I was worried about our trip being awful and I was pleasantly surprised. The room we were in was 211 it had a large double bed and another single bed. It had a bath and a shower over head. The bathroom and room were clean and decorated in a true Venice style. The breakfast provided was small but filled you up before heading out. The biggest downside was not having a kettle in the room but I had brought a travel one. There is a spar just across the road so getting milk and snacks was very easy. The hotel is located in a perfect position to see all of the best parts of Venice and the hotel staff were friendly and accommodating. The internet does cut out every now and then on the phone but works perfectly all day on a laptop.

4/10

Poor

17 Feb 2025

John

The location is the only plus I can give. The hotel itself is very easily missed.
We booked a triple room, but it was nothing like the pictures. We were in room 97 which is right next to a toilet and the reception.
We heard people walking inside and out at all hours of the day.
The shower curtain that surrounded the standing shower space was speckled with black mold.
The water temperature was intermittent while taking a shower.
The towel warmer that is in the room didn’t work.
There was a sprayer hose next to the toilet without a nozzle on it. If you touched the wrong unmarked knob, you sprayed water everywhere.
The main bed was just two folding beds put together. The other bed was just a chaise.

Breakfast was included and was croissants, rolls, packaged toast, meat, cheese, cereal, and coffee. I have nothing bad to say about the food. The room it was in was very small with limited seating.

The staff did not seem to care about anything going on and spent more time on their phones than trying to be helpful. At times, we would try to enter the hotel but the staff turned the automatic doors off. There is no other way into the hotel. Even when the staff was behind the counter, they didn’t care enough to look up and open the door.

Leisure Family_with_children