Name: Alla Fava
Address: Calle Seconda de la Fava, 5525, Sestriere Castello, Venezia, 30122, IT

10/10

Exceptional

24 Jul 2026

Marisa

We loved the old building felt like to go back in the past. Very good location for discovering authentic Venetian bars ( with cicchetti). And very close to all main attractions. We love it and my daughter wants to take all her friends because they are rooms for all pockets.
Definitely going back as soon as

2/10

Poor

13 Jul 2026

Tommy

No AC, minimal airflow, more humid than outside. 1 small fan in room only. View from room was obstructed so could see nothing. Felt empty and like an unimproved room from 1970. Many better options in Venice for comparable pricing.

Family

2/10

Poor

13 Jul 2026

Paula

ALL I CAN SAY IS STAY AWAY: BED BUGS AND ROACHES.
there was no central AC, they placed a portable AC that emitted so much heat it made the room hot and they had a tiny little fan in a side table. The only good thing was the bathroom it was spacious. My daughter got bed bugs bites all over her body. There was only 1 lady that check us in no one else ever at the reception to ask for help. The place looks hunted and outdated. Not worth $178 euros. Do yourself a favor, save time and money on meds to help yourself and get something else.

Family_with_children

4/10

Poor

07 Jul 2026

Sabina

We definitely saw bed bugs. The front d

2/10

Poor

04 Jul 2026

Bridget

Close to everything but terrible service

Partner

4/10

Poor

29 Jun 2026

Sara

The hotel itself was fine but there were absolutely no staff there. I had a very difficult time getting into the hotel itself, the only way in was to call a number posted on the front door and my phone didn't allow me to make an international call. It took about half an hour to finally get in, so definitely a frustrating experience. I was only there for one day, 2pm-5am the next day and at no point did I see any staff. I wish they had someone at the front desk helping, especially because it's such a tourist-heavy area.

Self

2/10

Poor

29 Jun 2026

Breanna

Would not recommend

4/10

Poor

28 Jun 2026

Catherine

The hotel seems to operate from Rome. While I have had regular contact via WhatsApp in business hours, which has been helpful, I have seen no receptionist in 4 days, and the reception desk looks messy. The cleaner is the only person here, and she is friendly but gets overwhelmed by questions from frustrated guests, understandably.

On arrival there was no electricity. This took 24 hours to fix. I was given the wrong room number. I had to make two phone calls to Rome for the correct information. I had to fumble around in the dark to find my key, stumble in the dark to find my room and once inside, the room was very hot and pitch black.

There is no air con and this is not explained in the information. There is no hot water in the shower.

Security is an issue as anyone can walk in. The shared bathroom is usually locked and one evening two men pushed in front of me as I unlocked the door. They were polite but very insistent and on reflection it was unnerving.

I stayed in this hotel a few years ago and it was well run. However now it is not. I will not be booking Hotel alla Fava again and unfortunately I do not recommend it to anyone.

Self

6/10

Pleasant

27 Jun 2026

Emerson

Even though the hotel is super central and the owners were very helpful to checking in the whole proses was very strange. Didn’t see a single employee behind the desk and was instructed to grab the key from the draw are selfs. The shower was always freezing cold and no way to turn up the temperature no matter what we tried. The sink plug didn’t work and the air con was sub par as it may aswell of not been there. As I said very central and basically in the heart of the city for a cheaper price.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

Shajaira

I wish I had read the avoid as the plague reviews. Our stay was a nightmare since the beginning. Same day of checking in I receive a message that my room was not available and have to go to another hotel. I am travelling with small kids so I said no asked to cancel and refund. The guy yelled at me for asking this and said we will be upgraded to a room on the canal. What a nightmare. My little boy was given a COT, room was sooo dusty we all feel the allergies. Bathroom has mold. There’s no tv. No ac. No reception whatsoever. WORST EXPERIENCE EVER! I even sent photos to the WhatsApp. Nothing they offer is true. They just lie about everything. The reception is so dusty, carpet and furniture very old, stained and smelly. I actually told I AM SO SORRY to some guest that were arriving while I was leaving. Worst hotel I has ever stayed in the entire world. the health department should remove their license. This place should not be able to operate. My son’s cot had a board just to the middle on the bed. He completely sank when he sat on it.

Family_with_children

8/10

Excellent

23 Jun 2026

Elena

For the excellent location and the very affordable price, overall is definitely over any expectations.
We had a family en-suite room.

2/10

Poor

21 Jun 2026

Jason

This hotel is terrible. From the moment we walked, no staff to assist, you have to search for your keys, no AC in the middle of summer & you’re just provided with a very loud bulky fan that might wake you up in the middle of the night. You may or may not have a room that’s cleaned and ready for your stay so essentially you might have to be your own cleaning staff. If you look behind the curtains you’ll find some linen to change out your own bedding as we had to find out the hard way since our room was not cleaned. It’s not worth risking your vacation but ironically it’s next to a gorgeous hotel and walking distance to the Roalto Bridge. Stay at your own risk bonjourno 😘

Partner

8/10

Excellent

16 Jun 2026

Annie

Hébergement extrêmement bien situé, chambre petite mais propre, tout ce dont on a besoin pour deux nuits! Cependant jamais vraiment de personnel présent et instruction pour Check-in plus ou moins clair. Pas d’air climatisé mais il n’était pas spécifié qu’il en avait donc en gros belle expérience pour un court séjour je recommande surtout si vous ne voulez pas payer cher!

Partner

4/10

Poor

14 Jun 2026

Lita

The location was good for getting around. The housekeeper was very friendly and did a good job. This is a 2*hotel and that's what I would give it. There are many things listed as features of this hotel that just aren't so. There is no airport shuttle or luggage storage. There's no concierge services as there is no human in the hotel to speak to if the housekeeper isn't there. There is no laundry/dry cleaning service. If you want to speak to someone it is all done during certain hours through whatsapp. That's how you check in. You have to send your passport photo to a whatsapp account and they give you the door code to get in. Your key is in a plastic bag on the counter with your name on it. When you check out you leave the tax money in your room and the key on the counter. When we would leave each day the front door would be open but there was never anyone at the desk. We had an issue with no hot water and told the housekeeper who immediately went in to our room to check and verified it. She called someone right away. several hours later that afternoon I messaged to ask and got an answer back that there was someone coming. At least the next morning we had lukewarm water to shower. I sent a message to ask for extra pillows early the first evening. I got a message on whatsapp asking if we were in the room. Said yes but nothing. We asked the housekeeper the next morning and she got them for us. You also have to lock your door with a key at night, not safe in emerg

Partner

8/10

Excellent

13 Jun 2026

Daniele

Location is beautiful.

Self

10/10

Exceptional

02 Jun 2026

Smair

Good position in heart of Venice

Self

6/10

Pleasant

29 May 2026

Jenniffer Gabriela

No hubo personal para abrir el edificio, esperé 40 minutos afuera con otros huéspedes

Family_with_children

10/10

Exceptional

27 May 2026

Victoria

Lovely old building just south of the grand canal.
Front desk staff was friendly and helpful

Family

8/10

Excellent

26 May 2026

Kathryn

The directions to get to the hotel are not very well written. You have to get on one vaparetto and then switch at some point. The rooms are nice and clean. The room we stayed in had mold issues in the bathroom and shower. The shower is so tiny!!!! The beds are very firm and you are only given 1 pretty flat pillow, more were given upon asking. The A/C was a joke. The window open was best, but bring bug spray. Overall it is a nice hotel, but it’s an older building with quirks.

Family

10/10

Exceptional

24 May 2026

Lisa

It was a clean room and convenient location!

2/10

Poor

23 May 2026

David

Upon arrival communication was great, exceot that we were given the wrong address. As soon as we reported a problem with the room, we were ghosted.
The potable a/c unit was caked in dirt and unusable. We were brought a fan once we communicated with housekeeping when we realized that the office staff was no help at all. Housekeeping was great even telling us goodbye when we passed on the street. Besides the a/c, the damaged floors were the worst and actually a danger. The laminate had holes in it and could easily cut someone's foot or cause a fall. Obviously, older buildings come along with certain issues, but lack of communication was unacceptable.

Family

8/10

Excellent

22 May 2026

Jeff

Difficult to arrive because nobody is present at the desk. Must install WhatsApp which I never use before in order to upload my passport photo while standing outside the building in the rain before someone would tell me the code to get in the front door. Otherwise it was great

Partner

4/10

Poor

20 May 2026

Monica M

Muy mal el check in

Family

8/10

Excellent

20 May 2026

brenda

We didn't need the air conditioning, rooms were clean, great location. My husband enjoyed watching the luggage roll across the room due to the slant. Check in was a nightmare. You have to check in by phone, which would have been okay if the person on the other end wasn't so rude. Looking out the window watching the water traffic was interesting. Over all for the price it was comfortable.

Family

10/10

Exceptional

17 May 2026

Lisa

Beautiful clean staff was helpful and friendly

Business Family_with_children

4/10

Poor

17 May 2026

Claudia

Bedbugs. Beware- I stayed 2 nights and came home covered in bedbug bites. May 2026. Other than that I was fine with everything. This hotel is definitely quirky and you need drop your American expectations if you stay there. There's no receptionist and you just pick up your keys at the front desk in a ziplock with your name on it. There's no restaurant and no bathroom amenities or kettle, but there are vending machines with hot coffee and snacks. The location is really great and central. But the bedbugs - that makes it untenable.

8/10

Excellent

16 May 2026

Sarah

My mom and I really enjoyed our 2 day stay at Alla Fava hotel in Venice. Our flights were severely delayed and we ended up landing in Venice around 1am. After getting a taxi + water taxi out to the Rialto bridge, we found the hotel with little difficulty and used the code to let ourselves in. This was very convenient as many other hotels would not allow check-in after midnight. The location is very good, central to walk around as well as catch the local water bus. The room is nothing fancy, basically a bed and a bathroom with a window overlooking a minor canal. But if you're planning to spend your days out exploring and only in the room to sleep, I highly recommend this hotel. I would definitely stay here again. (Our weather was cool, so we didn't need to use the air conditioning. But there was a unit in the room.)

Family

10/10

Exceptional

14 May 2026

Lindsey

They provide an AC/fan unit in the room!
Staff was very communicative via the hotels app and WhatsApp. Located conveniently to tourist spots but also easy to get away from the crowds and explore locally.

Partner

4/10

Poor

05 May 2026

TRANG

Good location but very bad condition.
No fridge, tv did not work, ceiling flight was flicked all times, room smell not fresh

Family_with_children

4/10

Poor

05 May 2026

TRANG

Room has no fridge, washroom does not have anything to hang towel. Lights keep flickering. Room smell no fresh

Family_with_children

8/10

Excellent

03 May 2026

Peter

Great staff!!!

8/10

Excellent

28 Apr 2026

Kaila

The room was fine. It’s in a great location, but there is mold on the ceiling in the bathroom. And the beds were not very comfortable. Besides that, it was just what we needed since we were there 1 night. I would recommend to bring your own pillow or stack some clothes in the pillow case, as the pillows are pretty flat. I would recommend this place if you’re looking for something in a good location and plan on going out most of the day.

Partner

8/10

Excellent

27 Apr 2026

Christine

Basic and clean. No amenities such as AC. Loud during the day. We opened the window as stuffy. Watch out for pigeons.

Family

6/10

Pleasant

25 Apr 2026

Kilver

Everything look really old. a good location, but they need an upgrade sooner really soon. Look really scary inside. The bed was really clean .

10/10

Exceptional

25 Apr 2026

Jennifer

Hotel Alla Fava is a quaint little hotel close to many local attractions. The amenities are minimal but the place is clean and quiet and the staff were nice and professional. The bed was comfortable and the room nicely appointed with vintage furnishings as you would expect in Venice. We were lucky to have a private bath but be aware there is not airport transport. However, you are much better off to take the water taxi at the very nearby port.

Family

10/10

Exceptional

24 Mar 2026

Carlos

great service and nice rooms

2/10

Poor

17 Mar 2026

Abigail

Clean bathroom, but shared. AC did not work. was not given door code, so could not leave. Staff was unhelpful and phone number provided did not work

Friends

6/10

Pleasant

16 Mar 2026

Michaela

We arrived in the ho

8/10

Excellent

12 Jan 2026

Alex

Very clean room and bathroom. This place feels haunted though (which I liked, sorta)

Leisure Self

2/10

Poor

07 Jan 2026

Jose

there is no AC or heating, floor was coming apart and the whole check in is nobody to talk.

Leisure Family

8/10

Excellent

26 Dec 2025

Jessica Dì

This was my first 5 days stay in Venice and it was warm,clean,tranquil,welcoming experience.
I didn't find the place to be old or in bad condition,this is a 2 stars hotel!!!very clean and no issue with the check in,they are always there to 14.00 o'clock!

Self

8/10

Excellent

21 Dec 2025

lawrence

Everything was great.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Alessia

Room in good condition, overall clean, was able to check in 15 minutes early, but the staff was somewhat inappropriate as they made a weird comment on the fact that I was traveling alone.

Leisure Self

10/10

Exceptional

28 Nov 2025

Irving

Easy to arrive, cozy

8/10

Excellent

04 Nov 2025

Shiping

Location

Business Partner

6/10

Pleasant

24 Oct 2025

Kiloran

No one there during check-in. Random people wandering around and came to our door. Showerhead was broken. Messaged the property multiple times with no response. Good location, cheap and not too dirty.

10/10

Exceptional

20 Oct 2025

Lyn

Our room was very nice with separate rooms, a patio, and a living room. Each room had its own bathroom as well. Plenty of soap and linens provided. The beds were very comfortable and we all slept great. The staff were helpful and answered any questions we had

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Erwin

Great Location, stayed for 2 nights no balcony with canal view of gondolas passing every now and then not a busy location. Our air conditioning wasn’t working but hotel provided a portable unit. Would stay again.

Leisure

2/10

Poor

13 Oct 2025

Jaime

Stay away from this place! Old and stinky with no service at all. The place is a bit scary… it feels hunted. Very noisy during the day. Save your money.

Leisure Self

2/10

Poor

11 Oct 2025

Dora

No good

Business_and_leisure Partner

6/10

Pleasant

11 Sep 2025

Ethel

Convenient to major tourist attractions - St. Mark’s Sq., Doge’s Palace, gondolas.

Leisure Family

2/10

Poor

11 Sep 2025

Ellie

Not clean. Very dated. Sheets had not been washed.

10/10

Exceptional

01 Sep 2025

Andrea Guadalupe Espinosa

Recommend to stay here 100% ! It’s in a good location to walk to St Marks & Ponte di Rialto! From train station St Lucia to here is a 28 min walk. It’s close to shops & the canals pass right outside to get a gondola.

Leisure Family

4/10

Poor

29 Aug 2025

Siemon

The hotel is really well located for Piazza San Marco, about 5 minutes walk. Also nearby Rialto bridge, with added value of a boat stop that gets you to the train station or the Marco Polo airport.
Housekeeping was done every day despite the hotel initially saying this would not be.
Room and bathroom were relatively small.

The big issue is the lack of communication by the hotel and the incorrect info provided. We messaged them several weeks in advance with some questions but never got a response. They only messaged a day in advance about our arrival time (which we had already messaged them about). At the estimated arrival time they message me to get passport info before giving us access codes - that should be done way earlier of course as now we wait for something for no reason.
We could not find the hotel as the instructions were not sufficiently clear: they did not pick up my WhatsApp calls but only messaged \"what my question is\". Never a response on my questions on how to get to the hotel - another tourist had to help us.

Most important: they claim to have luggage storage but do not. I asked several times over WhatsApp how to leave luggage but got no response. Finally calling their general number resulted in a rude person. My WhatsApp message afterwards got a quick response of 'no luggage storage' which is ridiculous - now we had to spend money elsewhere which was unexpected (we got the hotel also for these kind of services!).

Leisure Partner

6/10

Pleasant

18 Aug 2025

Marie Claude

Les indications pour le \"chek in\" n'étaient pas claires donc, à notre arrivée, la porte était barrée et on a dû attendre qu'un client sorte pour entrer

Friends_and_family Friends

2/10

Poor

07 Aug 2025

Ketura

This property has bed bugs. It is awful. It looks cute and clean when you go in, but prepare for the worst night of your life. We were in room 107.

4/10

Poor

04 Aug 2025

Thomas

All good

Family_with_children

8/10

Excellent

31 Jul 2025

Tenzin

loved our stay. The room was bigger than expected with the canal view.

10/10

Exceptional

31 Jul 2025

Larysa

Unusually check in and out, however we have been take care of. Original venetian building. Stayed 2 nights - we liked it.

Leisure

8/10

Excellent

29 Jul 2025

ignacio

Check in was a bit of an issue. Room was ok. Area was ok as well. Nothing great but just ok.

2/10

Poor

27 Jul 2025

Candy

The staff at this hotel is the worst. The

8/10

Excellent

21 Jul 2025

Patricia

Property is in a very central location easy to get around to main locations.

Leisure Family

4/10

Poor

19 Jul 2025

Joshua

No staff to help door was locked

2/10

Poor

16 Jul 2025

Shaoping

Got bitten by many many mosquitos because the ac unit was not working and we had to open the windows (the room was so hot even in the early morning hours). The staff didn't speak English and she had no clue what was going on - First day no one was there and we were fortunate to get inside because some other customers came out the building. It was an awful experience.

Leisure Family

10/10

Exceptional

16 Jul 2025

Shuang

Great location

4/10

Poor

07 Jul 2025

Stefanie

They gave us a single instead of a double. Two people had to sleep in twin bed. Very hot no air flow. Would not recommend

Leisure Partner

8/10

Excellent

05 Jul 2025

Martha

Perfect location!!

4/10

Poor

03 Jul 2025

antonio

Check in was a disaster, they never answer the phone and we were lucky another guest came and explain how to check in and gave us the code for the gate. No air condition and the fan was not working. Very unpleasant experience.

Leisure Family

2/10

Poor

01 Jul 2025

Daniel

No air conditioning, overbooked our room and had to move us to an “upgraded” hotel also without working air conditioning. Owners of these hotels do not care as there is a no cancelation/refund policy. Do not book to stay here unless you like to sweat profusely in n a literal sauna and get eaten alive by mosquitoes because they leave all of the windows in the building open as their idea of air conditioning

Leisure Family

2/10

Poor

30 Jun 2025

Sudi

no A/C. no staff. was like solving a puzzle to check in and saw many others with the same problem. Good location/close to major areas. Was unbearably hot and humin the rooms

8/10

Excellent

30 Jun 2025

Sarai

This hotel is in a good spot. It's walkable to everything. It is a very historic hotel meaning that it's in original form and I appreciated that. I wanted to have a venetian experience. The bed was not so much comfortable but we powered through. I wished the AC that it had worked. We went in the summer, and it was hot, day in and day out. They provided a fan but didn't make too much of a difference.

2/10

Poor

29 Jun 2025

Charmaine

BEWARE OF BED BUGS!
Do not stay at this hotel, they have BED BUGS and we were bitten severely. There is no one at the front desk…ever. The housekeeper checked us in. The property is decrepit and the rugs and furniture worn and dirty. We left after one night, Expedia tried to get our money refunded, but hotel refused. We have photos of the bugs and our bites.

Leisure Family

10/10

Exceptional

28 Jun 2025

Daniel

Everything was smooth.

Leisure

10/10

Exceptional

18 Jun 2025

Nenad

Location, location, location! Staff is super friendly and helpful.

Leisure Family

4/10

Poor

17 Jun 2025

RUTH

Check-in process. Poor communication for instructions to checking in. There is a crack on the floor which is a hazard. The room is very hot. The portable cooler is not sufficient to cool the room, so the room stayed very hot.
It is very close to attractions and eateries. It is quiet. The room is clean and outside surroundings. Not enough toiletries.

Leisure Family

2/10

Poor

15 Jun 2025

Tia

Would rate this place a -1000 if given the option! WORST EXPERIENCE EVER!!!! It says they have air conditioning, they DO NOT! It’s probably 100+ degrees in there. There is NO ONE available to talk to in person or on the phone. They leave a key for you in a ziplock bag with your name on it on the desk and you’re just left to figure it all out. ZERO customer service whatsoever! When we couldn’t stay there because of how damn blazing hot it was, hotter inside than outside, and smells like a nursing home to boot, we couldn’t get in touch with anyone! We didn’t stay, had to book another hotel and just had to leave the key on the desk. I booked through Travelocity and called them and was on the phone for more than an hour with their customer service and have yet to get my refund for this place that should be considered less hospitable than a hostel! DO NOT book with this hotel unless you want the same god awful experience!

Leisure Family

4/10

Poor

15 Jun 2025

John

ONLY good thing was the location. “Air conditioning” is just a tiny mobile unit that they don’t event have a vent for the output. We booked the “double deluxe canal room” and it was just two twin beds pushed together. They had nobody at check in desk, phone number didn’t work, and when somebody finally did show up she acted like we were inconveniencing her for needing to check into the hotel.

Leisure Partner

2/10

Poor

09 Jun 2025

Duda

Avoid it at all costs! To start, they don’t communicate with you before arriving, there’s no one at the reception and you have to call a number to let you in which takes time for them to answer. Hotel smells horrible and it’s not clean at all. Rooms are mostly like a sauna, it’s so hot that we could barely sleep. Overall it was a horrible experience and do not recommend it not even for only a night. It made my visit to Venice a nightmare.

Leisure Family

4/10

Poor

05 Jun 2025

Blanca

Its a little complicated found the hotel and like tourist it's difficult the comunication

Leisure

8/10

Excellent

02 Jun 2025

Peter

Liked this spot except the bed and pillow were not very comfortable in our room. It was a great location though!

10/10

Exceptional

29 May 2025

narinee

Very convenient

2/10

Poor

08 May 2025

Yelena

Overpriced for the quality

Hotel is average,good location .
But hotels.com overcharge so much .
On the day of the arrival the price was $60 a night .
I paid $170 .
Iris just a fine stay for the $60 .But not for what I paid for .

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Srikanth

Enjoyed the view of the water canal from the room. Staff was very professional and accommodating.

Leisure Partner

6/10

Pleasant

28 Mar 2025

Haig

Location was good

8/10

Excellent

09 Jan 2025

Miranda

Nice property. Very small. Smelled old and musty but felt clean. Staff was fantastic, helpful and friendly! Wish there was more food options but Venice is full of food so it wasn't too challenging. One thing i really wish is that there was more decoration or home touches to the place. All around it was fine but my room did feel like a white walled closet and did not help with my mental space while I was there. Could just be a me thing though!

Leisure Self

6/10

Pleasant

28 Nov 2024

John

the front door was locked when I arrived and guest services are not open after 4pm. I had a bit if difficulty of getting check-in because the train arrived late.

8/10

Excellent

19 Nov 2024

Hilda

Good place at a reasonable price.

Leisure Family

4/10

Poor

28 Oct 2024

Verified traveler

One night's stay

No one was at the reception when we arrived at about 7 pm or in the morning when we needed to check out and pay. Finally, at 10 someone showed up.

The room was clean and quiet, and the bed was comfortable. It is very worn down but decent for a night's stay

Partner

6/10

Pleasant

10 Oct 2024

Lucy

Church across the was and the bells were outside the window, very loud. Location was great!

Leisure Family

6/10

Pleasant

04 Oct 2024

Kimberly

It was easy access to and from. The room was really small, the bed only with a small pathway around it to the bathroom. My husband is 6' 4\" and it just wasn't enough room at all, you couldn't spend time in the room at all because all you could do is lay on the bed.

Leisure Partner

6/10

Pleasant

25 Sep 2024

Anel

The place is far enough from the chaotic tourist traffic, but close enough to walk to very important city marks.

Leisure Partner

6/10

Pleasant

21 Sep 2024

Carla

VERY small room and bathroom but the price was right and location was EXCELLENT! Smell of sewer from the bathroom was not pleasant but wasn’t persistent either. Staff were friendly and helpful!!

Leisure Family

10/10

Exceptional

20 Sep 2024

andre

All good

2/10

Poor

11 Sep 2024

Craig

This was one of the worst hotels I’ve stayed at in my life. Dirty, unfriendly service, hard bed, and way way way overpriced.

€250 a night or something that might’ve been worth $20. More like an accommodation for backpackers. Don’t waste your money!

Business Self

10/10

Exceptional

01 Sep 2024

Anne

Excellent location, only one bridge away from the Rialto Vaporetto stop. Friendly staff, even carried my suitcase up the stairs!

Self

6/10

Pleasant

25 Aug 2024

Delia

Closed to St. Mark’s Square etc. No AC, but its okay we only stayed for a night. Thanks for the guy who gave the fan.

Leisure Friends

2/10

Poor

23 Aug 2024

Mohd

Worst hotel in the world!!

I had booked the Quadruple Room, Canal View, for one night on Aug 16, 2024. I had the worst experience of staying at a hotel ever. They publish the following amenities, none of which are true.

24-hour front desk
Concierge services
Luggage storage
Tour/ticket assistance
The rooms are all comfortable and equipped with Wi-Fi and TV

Most of all, air conditioning and heating!

These are all blatant lies! There is no air conditioning whatsoever! There is only a stand fan, not an A/C, which can't cool the room. It was close to 100 degrees Fahrenheit when we visited and even after complaining several times, they said there was nothing they could do. There is no receptionist so they can't provide any of the services they mentioned. Please read just a few reviews on your site to see what other travelers have experienced staying at this hotel.

I demand a full refund of my charges and delisting of this property from hotels.com.

Friends_and_family Family

2/10

Poor

08 Aug 2024

Masara

No AC!! We left the hotel and stayed at a different one.

4/10

Poor

30 Jul 2024

Stephen

Terrible

It was stated it was a room with a queen bed and it was 2 single beds pushed together which on the first night my pregnant girlfriend ended up falling in between both beds in the middle of the night.
It just ruined the whole trip
I had to try and trap things either side of the bed to prevent it from coming away each night
The hotel didn’t care and where extremely rude

Partner

2/10

Poor

28 Jul 2024

ernesto

Es una farsa dicen que tiene aire acondicionado y no lo tiene me robaron el dinero no dormimos.del calor y mosquitos al igual de otros clientes. Es insoportable el calor y pagas por aire que no tiene

Leisure Family