Name: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne, BN21 4EQ, GB

10/10

Exceptional

04 Aug 2026

Sheila

Great staff, pools and public areas. Bedrooms could do with an upgrade and air conditioning would benefit the whole hotel.

8/10

Excellent

29 Jul 2026

Sheila

We loved this hotel, although things were a bit jaded in some areas. The public areas and restaurants were lovely. Staff were friendly and helpful and nothing seemed to be too much trouble. We had a great experience and would return.

10/10

Exceptional

19 Jul 2026

Jacqueline

Excellent hotel clean beautiful interior excellent staff and breakfast pool amazing

Partner

10/10

Exceptional

19 Jul 2026

Louisa

Amazing a true gem, staff went above the beyond for you thank you

Partner

8/10

Excellent

14 Jul 2026

Kelvin

We stayed at The Grand Hotel Eastbourne for a family birthday trip in early July. The building itself is grand and the location is lovely, but a few things fell short for a 5-star property. The bath wasn't as clean as I'd expect, and the carpets in our room looked quite dated. For the price point, I was expecting a more polished finish throughout. We were also overcharged on our bill, which was frustrating to sort out. Nice enough stay overall, but it didn't quite live up to the 5-star billing.

Family_with_children

4/10

Poor

11 Jul 2026

Valeie

Tired unmaintained hotel. Shower didn’t work, bed very uncomfortable. Drinks and food very expensive. Breakfast was not 5 star either!

Partner

8/10

Excellent

05 Jul 2026

Emma

Good hotel in a great location. Staff are helpful and polite.

Partner

10/10

Exceptional

29 Jun 2026

Stuart

Another wonderful stay at this hotel. Beautiful historic hotel with excellent facilities, delicious food and impeccable service. Right across the road from the boardwalk into town and the pebble beach with clean water.

Pet

4/10

Poor

28 Jun 2026

Peter

They say the rooms have air con but it’s a floor fan moving hot air around . No fridge in room. At £350.00 -a night. Window child locked , maintenance supposed to open them ,never arrived. Check in rigidly at 3pm for everyone so a large queue formed at 3 pm Clearly some rooms were ready before that but staff made no effort to help give keys out earlier.

8/10

Excellent

27 Jun 2026

Joseph

Lovely hotel, some areas a bit dated. Room was so so hot! You would have thought a 5* hotel would have air con. However a really lovely stay

6/10

Pleasant

21 Jun 2026

Malcolm

Breakfast excellent.
Waited over 20 minutes for waiter to take our orders for evening meal in Garden Room. Never came!
Left hotel and ate elsewhere.

Partner

8/10

Excellent

20 Jun 2026

Janet

Stayed at the Grand many times. This time we felt things weren’t to the usual standard. Close to our room the area was being decorated. There were signs apologising but we did wonder, given that the hotel didn’t appear to be ‘to capacity’ why we couldn’t be in an area not being decorated. We were also never far from the noise of pigeons in our room which wasn’t great. At breakfast, we are usually asked if we want anything over and above the buffet. This time, no one did that or indeed offered us toast. This was odd because again, at no point was there a sense that the hotel was full. When we went to the bar area for a drink there was a delay before anyone asked us what we’d like. At the same time staff were huddled at the bar chatting. All in all, we felt the service wasn’t all it used to be. We hope that next time we stay, service will be the usual level of excellence.

Partner

10/10

Exceptional

18 Jun 2026

Helen

Always a pleasure to stay here. Lovely staff.

Partner

8/10

Excellent

05 Jun 2026

SofiaBussetti

Positives:
We had a lovely stay overall. The hotel itself is beautiful, and the rooms were very well presented. We stayed in two different rooms after extending our trip, and both were equally nice.
The pool areas were great and well-kept, although a few more loungers would have been helpful during busier times.
The location is excellent, with a wonderful beach directly opposite the hotel, which made it especially enjoyable.
The reception and concierge staff were superb.

Room for improvement:
The continental breakfast could be better.
Service in the breakfast and lunch areas could be improved. While staff were friendly and accommodating once engaged, we often experienced long waits to be seated at breakfast despite visible queues and available staff.
Similarly, on the outdoor terrace, service was slow or absent at times—we waited over 15 minutes without being attended to and eventually had to order at the bar.
The games room was also quite basic and could be enhanced to better match the overall quality of the hotel however offered some fun options for the kids.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Steve

We had stayed before and everything about the hotel remained good except, this time, the food and drink service, while always friendly and polite, was glacially slow. I had to keep reminding staff of orders because I didn't know if things were coming or not, whether in the restaurant or a bar area. Even a beer could take 20 minutes, and on one breakfast I had to ask four times over nearly half an hour before coffee and milk for cereal was brought to the table. The same happened the next day, I had to remind them to bring coffee and a menu so that we could order. Not very 'grand'. When I mentioned it on check-out the receptionist said I could with-hold the service charges if I liked, but I didn't want to penalise staff for what were clearly systemic shortcomings. She didn't apologise, just said they were very busy. In that case, get more staff or give time-slots for meals. We thought we had found a hotel we could return to many times and recommend, but probably won't now.

Partner

10/10

Exceptional

29 May 2026

aristides

Nice stay all around, pleasant staff, nice breakfast but then rooms facing the rear residential comlex/road can get noisy from cars especially with windows open.

Partner

8/10

Excellent

25 May 2026

kaushik

Beautiful building. Needs updating. Room was big but the bathroom was not up to standard for a 5 star hotel eg water pressure was low, the shower units were dated, no separate shower. Perfect lication. Parking available on a first serve as basis unless you pay £25 for a guaranteed parking per night. Indoor pool was okay but the pressure in the jacuzzi was not strong. Only one steam room and no sauna. Breakfast time was bit hit and miss and had to wait anling time to receive our cooked breakfast. Food at the restaurants was good but pricey given the sane food is a fraction of the price outside. We had scaffolding outside our room as there were building works being carried out and we were not told about this at the time of booking. A bit disappointed about this. Beware, not all rooms have air conditioning. The superior rooms only have a/c and more expensive. Not much by way of activities at the hotel in the evenings. All in all I would say its a 4 star at best. Perhaps once the place is renovated to high standard then it will be a 5 star.

Partner

10/10

Exceptional

25 May 2026

Peter

Great property, friendly staff. Both outdoor and indoor pools great as is the jacuzzi. La Mirabelle restaurant a real treat and the afternoon tea setting is magical.

Family_with_children

10/10

Exceptional

22 May 2026

katie

Really lovely hotel that I would say definitely felt grand, service and facilities were fabulous. The bar prices were a bit steep but it was a fabulous stay.

Friends

10/10

Exceptional

19 May 2026

Jennifer

Fantastic breakfast

Partner

8/10

Excellent

16 May 2026

Philippe

We had no hot water because the system broke

Partner

10/10

Exceptional

09 May 2026

Julie

Wonderful hotel. Such friendly and helpful staff.

Partner

10/10

Exceptional

08 May 2026

Jordann

Amazing service
Top notch hotel
Fantastic pools - outdoor heated one is very warm
Very child friendly and accomodating
Lovely restaurants- we went to the garden room and the bar for dinner on seperate evenings

Family_with_children

8/10

Excellent

05 May 2026

Werner

Excellent breakfast
Beautiful room overlooking pool etc
Bed very soft, requires new mattress
Room furniture okay but a bit “tired”
Stunning architecture and first class location but inside the hotel would benefit from a refurbishment

Partner

10/10

Exceptional

02 May 2026

Juliet

Great welcome at the door and help with luggage. Sea view room, great breakfast and helpful staff.
Only downside was the loud seagull outside at 6am but hey, we were beside the seaside!!

Partner

8/10

Excellent

01 May 2026

Terence

noticed that other guests received Chocolate and champagne?

Partner

8/10

Excellent

24 Apr 2026

Jeremy

Room was a little small and showing signs of ware and tare. Excellent breakfasts with fresh fruit salads, continental spread, hot food cooked to order and tasty. I did not try the lunch or dinner but I noticed a lack of vegetarian options. I also did not try the indoor pool or gym. I had afternoon tea there which was a bit pricey and underwhelming.

Partner

10/10

Exceptional

19 Apr 2026

Vanessa

Outdoor pool was wonderful, staff were amazing and loved the spa - such a relaxing stay, took full advantage of the room service for maximum relaxation! Will be back

Self

10/10

Exceptional

10 Apr 2026

Helen

Super stay. Bright, clean room Superior Classic. Had tasty sandwich lunch outside in sunshine. The hotel is wonderfully situated, set back from the road and coastline. Beachy Head walks very close by and superb promenade walks right out front by the sea. Great for Congress Theatre. Splendid historic building, facilities and friendly staff. Parking on site. Fabulous varied breakfast....cereals, fruits, smoked salmon/meats/cheeses and served hot breakfasts. Love it there. Thanks

Partner

10/10

Exceptional

22 Mar 2026

peter

Really great service
Lovely Hotel

Friends_and_family Friends

8/10

Excellent

20 Mar 2026

Aleasha

Pleasant stay

Partner

10/10

Exceptional

02 Mar 2026

Andrew

An excellent establishment where have stayed many times.
As with all hospitality businesses there are occasional issues however, they are dealt with correctly as and when they do occur.

Partner

8/10

Excellent

24 Feb 2026

Edward

The hotel is very grand on entrance and the check in staff helpful and friendly. Our room was large and spacious, but on the ground floor straight onto a street. Hotels,com are great deals, but you never get a great room. Dinner in the Garden Restaurant was nice but for 5 stars you would expect much better. The breakfast was great with extensive options and freshly prepared hot breakfast. Beds very comfortable. Overall a nice stay. Just not sure it’s worth the price.
and freshly prepared hot food.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Alison

Fantastic hotel, spotless room and comfy beds. All staff went above and beyond to help. Would 100%recommend.

6/10

Pleasant

05 Feb 2026

Miriam

Poor staff only in the bar as they seemed short staffed. For a 5 star hotel is was not very good. But we still had to pay £7.00 service charge for every round of drinks. So 2 drinks cost us £24.00 but had to wait about 20 minutes for each round!

Leisure Partner

10/10

Exceptional

13 Jan 2026

Oliver

Was good to upgrade the room for a beach side-on very. Room was clean and spacious. Breakfast was included and was very filling. We ate in the restuarant the first night and had great food. Would recommend the steak! Staff were very friendly. Also used the outdoor and indoor pools. They were nicely appointed and the outdoor pool was larger enough to feel that you were getting some excercise done, not just messing about in the water. Being on the sea front with the beach nearby and also the town and theatres with in easy walk meant the hotel was in a good location.

Partner

10/10

Exceptional

04 Jan 2026

Sarah

Excellent hotel. We loved.

Partner

10/10

Exceptional

23 Dec 2025

Oliver

Friendly staff, clean room, nice spa

Leisure Partner

10/10

Exceptional

20 Dec 2025

Robert

Everything about the experience was amazing from the welcoming until the check out. The room was spacious; the hotel is excellent; the food choice at breakfast was perfect

Partner

8/10

Excellent

18 Dec 2025

Kevin

Looking for a grandiose, historical stay with human touch? This is a good one.

6/10

Pleasant

17 Dec 2025

David

Don't expect value for money with bar snacks or cocktails.Very very expensive. Told it was due to 5 star service!

Leisure Partner

10/10

Exceptional

12 Dec 2025

rachel

Loved it

10/10

Exceptional

10 Dec 2025

stewart

.

Partner

10/10

Exceptional

02 Nov 2025

Mark

A great couple of nights at The Grand. I even left my jacket there and they offered to post it to me.

10/10

Exceptional

29 Oct 2025

Simon

We had not a single complaint about about our stay at the incredible hotel, all the staff were more than accommodating and the rooms and whole hotel were spotless, amazing food and drinks and we will definitely return in the near future !! Couldn't be happier with the whole holiday !! thank you !!

Leisure Partner

10/10

Exceptional

10 Oct 2025

Scott

Great service and great bed and pillows

Business_and_leisure

10/10

Exceptional

09 Oct 2025

Roy

Everything was as previous stay.
A bit disappointed with evening bar staff ìn lounges.
Had to check our drinks bill, charged for two wines, only should have been one.
Possible lack of intrest in the job.
Youngsters serving.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Sonia

Lovely sea view. Friendly and very helpful staff. Outstanding food.

10/10

Exceptional

28 Sep 2025

Joan

Hotel was very clean and comfortable. We needed an early breakfast before an event and our request was honoured without any fuss. Breakfast very good quality. A successful weekend stay. Unfortunately the indoor pool was closed !

Partner

10/10

Exceptional

22 Sep 2025

Ana

Parking available, check in was very easy. Staff were always friendly and professional. The room was clean. Coffee, tea and water available in the room. Just across from the sea which made it a really relaxing break. Breakfast was great, with a lot of options available. You could choose from continental, English or both types of breakfast. Check out also very straightforward.

Partner

10/10

Exceptional

13 Sep 2025

Chi Ki Cynthia

Great facilities, spa treatment was lovely and the heated outdoor swimming pool in September was a bonus.
Staff was all friendly, wide range of cocktails at the bar, restaurants were also of high standard.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Michelle

Lovely

Bed was so comfy. Staff really friendly and helpful. Great location.

Partner

10/10

Exceptional

08 Sep 2025

Frank

Loved this property! While the room was a bit dated, it was nice and comfortable. The common areas were absolutely beautiful and truly grand! Would definitely stay there again! Easy drive to the Seven Sisters Cliffs which were so breathtaking not to mention the beautiful countryside.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Jo

Room was a little dated, & needed some TLC but surged a purpose

Leisure Partner

6/10

Pleasant

03 Sep 2025

Phil

The stay was fine. Bit of a dated room and slow service at the bar. Room had those annoying curtains that don’t close properly so the room is bright at sunrise 😂
Beautiful location, great breakfast but the reason for the poor review is that I was silly enough to leave my toiletries behind And oh boy what a pain to retrieve them. Had to call four times and email twice before they sent them on. Just super disorganised.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Amit

Lovely property 👌

Leisure Friends

8/10

Excellent

01 Sep 2025

Hazel

Room very clean,staff very helpful and friendly,

Leisure Self

6/10

Pleasant

29 Aug 2025

Donald

Dead flys on window sills rubber casket hanging off window and old stains on windows from tea
Bottle of water in room had been drunk out of not a 5 star anymore shame

Leisure Partner

8/10

Excellent

21 Aug 2025

Sharon

Staff very friendly and helpful. We were very lucky to be upgraded from our original room we had booked.
Hotel very clean
Easy to get around
Definitely stay again

Leisure Family

6/10

Pleasant

20 Aug 2025

Melinda

It's been about 15 years since I last stayed and I was slightly disappointed this time. The lamp on our dressing table did not work nor did the vanity mirror light in the bathroom. Also found a few curly hairs in the bathroom.
The Spa is looking quite run down. Peeling paint, missing tiles and mouldy grout in the pool. Mould on the step. Generally did not feel very clean.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Lynda

An amazing weekend at the Grand - was there for our wedding anniversary that coincided with the Airbourne. Staff on the whole were amazing - the service was a bit intermittent at times, but it was a busy weekend for them so totally understand how difficult it is to get the resource right. We will definitely be back to stay again.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Anita

Lovely hotel- great staff!

Leisure Family

10/10

Exceptional

17 Aug 2025

Belinda

A beautiful and classic building

Leisure Family

4/10

Poor

17 Aug 2025

Janet

Concierge service excellent. Room not as expected. Maintenance work (noisy) from next door before 9am. No pre warning. Waited half an hour to be served in bar both before and after dinner and ten minutes at breakfast after being sat at an unmade up table. Dirty crockery left on table from previous users in bar. Coffee served in chipped cup. In the end left early.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Christine

Excellent stay, staff were so attentive. Good service, housekeeping cleanliness was great. Food at both restaurants was really nice.

Leisure Friends

8/10

Excellent

13 Aug 2025

HAWABIBI

I've stayed at many 5 star hotels, this was average for a five star. It had old furniture, the swimming pool indoor was nice. The staff were friendly and lovely. The property could do with a paint-up. I had the deluxe room. The TV was very small for a room of the size, breakfast was okay.

Leisure Family

6/10

Pleasant

12 Aug 2025

Birbahadur

The rooms need upgrading not just decor

Check in was very good with friendly staff. Valet parking very helpful “Tony” was remarkably helpful.
We originally booked a classic room. This was an attic room nowhere near as the measurements described on Hotel .com site. This room had a stale smell. We requested upgrade which was accommodated. Deluxe room although without any views was clean and airy. There was no fridge which is a must for my medicines. The housekeeping provided us with a small fridge . When plugged in we found the electric sockets where the TV was, were not working . We had to ask for shower caps Duty manager Bronwyn was very helpful and she herself sorted that out
The evening meal in the Garden Grill was not to standard even the service meant to be silver service was not 5*
Next day we wanted to use the pool & spa and found no Robes. Which were given to us after considerable wait.
Our floor was very noisy with Children. The coffee was only decaf no normal tea bags. The best thing about the stay was Breakfast Very good. I would stay there again but expect better comfort probably will book a more superior room.

Partner

10/10

Exceptional

10 Aug 2025

Jacqui

This is an impressive grand old hotel with professional, friendly staff. We really enjoyed its position on the seafront and its two pools.

However, parts of the hotel are very dated and staff were overwhelmed at breakfast, which meant service was slow and detracted from overall experience.

The bed was too soft and pillows old and flat. The bathroom was a museum piece! For these reasons, we felt it was very overpriced.It needs alot of money spending on it to modernise it.

Leisure Family

6/10

Pleasant

03 Aug 2025

Katie

There are a lot of positive about the Grand. However were left with a rather bitter taste in our mouths after the upgrade/room bump and felt the staff were trying to fob off a room likely rejected on a regular basis for its noise issues and undesirable location by the bar seating. That being the case after hearing it was our 10 year wedding anniversary. I also heard the staff offering other guests wake up calls and talking them through the facilities as they checked in. We didn’t get the same helpful little rundown which further made us feel like we for some reason weren’t valued guests.

I think for the price of the stay the Grand could definitely do better for its gusts. It’s the most expensive hotel in the area by a good deal and I assume this is based purely on the presence of the spa facilities. So unless you desperately want to use the pools or spar or money is no object, I would look elsewhere and save yourself some spending money.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Oliver

Breakfast was very nice, staff were friendly, heated outdoor pool was nice and so was the spa

Leisure Partner

10/10

Exceptional

27 Jul 2025

Aaron

Excellent hotel

Lovely hotel with very friendly staff. Right opposite beach and short walk to pier. Breakfast was lovely, spa/pool great. Had a relaxed time and great sleep in the comfy bed!

Partner

8/10

Excellent

27 Jul 2025

Ivan

It’s a historical building - lots of character and grand looking! Close to the beach and seven sister cliffs.
Some staff were super helpful, others were not.
The building is old and some areas need work (ie. pool had missing tiles on the steps. Ceiling is peeling in areas.) it’s old but still nice.
The doormen were all wonderful and very helpful!

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Hanane

Didn’t expect what I saw the room is big but it’s full of flies and insects which I never experienced anywhere in other hotels, the bed was uncomfortable and found a pillow dirty and had to call to let them and come and bring a new pillow and they bought a pillow with case and the zip is damaged and doesn’t zip up. And next day the room attendant came to clean the room I expected them to put new towels which they haven’t left the bathroom with dirty towels honestly it was a big shock for us and never go back there

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Piyush

Always loved The Grand

6/10

Pleasant

21 Jul 2025

David Andrew

I liked the parking guy He was very helpful and saved us a parking space instead of us parking on the street. At breakfast however we were unimpressed. The front of house was surly and unwelcoming and the junior staff not empowered to make decisions themselves as when we asked to be moved away from the dirty dishes stand it was a case of \"I will have to ask my supervisor first' so we left. The room was three quarters empty.

Leisure Partner

2/10

Poor

17 Jul 2025

Brian

Disabled guests made to pay £300 extra for a walk in shower. Complaints ignored.

Basic and dated - nothing 5 star more like a 3 or 4 at a push.

8/10

Excellent

17 Jul 2025

Nirmaljit

The Grand Eastbourne

Amazing staff, however the place needs an uplift: there is no air-conditioning, plumbing needs an upgrade (spent more time adjusting the water temperature than actually showering) had to ask for a fridge to be put in the room. Having said that, we would come back to stay.

Partner

8/10

Excellent

14 Jul 2025

Sharat

Great property, amazing location as it is right at the beach. There is parking onsite, however, it gets full quickly. That said, there is ample parking around the hotel. The breakfast was okay, not great. The hotel is dog friendly and they had kept treats and bed for the dog in the room.
Only downside is that the sea facing rooms dont have an aircon and in 26C heat, that was something which was needed.

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Robert

Lovely stay. Room was a bit dated and tired, but it was comfortable. The bar serves great cocktails. Breakfast was excellent but service was a bit slow (never got our 2nd pot of tea).

Leisure Partner

8/10

Excellent

11 Jul 2025

Mark

Grand Hotel , Eastbourne

The Grand is a fine hotel but I was concerned about the overall service provided. Our room, although very clean, had an unpleasant musty smell. We raised this with the hotel but it was not adequately dealt with. Our room was not cleaned on one occasion and towels not replaced on another. Service in the bar was slow. On the positive side staff were generally friendly and attentive and service at breakfast was very good.

Partner

10/10

Exceptional

02 Jul 2025

Helen

Quality Eastbourne hotel

Lovely hotel. Spacious and airy. Good staff.

10/10

Exceptional

30 Jun 2025

Eleonora

Great overnight out of London!

Leisure Partner

8/10

Excellent

29 Jun 2025

Kevin

Mixed review

we arrive quite early wanting drinks in the bar which wasn't a problem,
but it was really really slow service and there wasn't many people about to be honest

Even tried sitting on the patio Service was even worse

we thought we made a serious mistake booking this place for our wedding anniversary, which is 39 years

we got our room and got changed for the evening

as the evening started different staff arrived and things changed.

We had a fantastic evening meal a brilliant piano player during the meal.
(I believe his name is Roy.)

All the food was spot-on to be honest and then we left there and discovered there was a jazz band in the main bar which was absolutely brilliant as well

in that main bar there was more efficient staff that looked after us very well so the evening made up for the slow service in the day
so all in all really enjoyed it was quite expensive though but it is the grand hotel Eastbourne
there was certain members of staff that are amazing
they've been there in a long long time would return for them

Partner

10/10

Exceptional

16 Jun 2025

DAVID

Great staff,very helpful,made the visit a real treat

Family

10/10

Exceptional

16 Jun 2025

Diane

A beautiful hotel with such professional staff yet so friendly and helpful. Breakfast and dinner was excellent and the outdoor and indoor pool lovely. Gardens are well kept and very pretty.

Leisure Partner

10/10

Exceptional

10 Jun 2025

William

Staff were exceptional. Attentive, smiley, knowledgeable, friendly, and efficient. Poached eggs on one day were the best ever. The hotel is a step back in time and the management have organised it well.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Miss

Amazing place

Fabulous hotel, lovely rooms, great breakfast

Partner

6/10

Pleasant

09 Jun 2025

Kasipathy

The product does not match the price The suites are in a desperate need of a upgrade. Everything looks so tired.

4/10

Poor

04 Jun 2025

Allan

Room 102 - Very Unfriendly !

ROOM 102 - NOISY Pigeons, From 4.30am onwards, despite continual \"shooing away!'. No Double glazing.
They don't seem to be around in the Quad during the middle part of the day - when I took the picture.
BLACKOUT - Ineffective due to shape of window recess.
BATHROOM - Insufficient shelf space around sink.
QUIET ROOM REQUESTED - So in addition to Pigeons, a lot of noise from room above(bumping & banging), largely due to old floorboards - Should be upgraded as each room is refurbished.
A Hook on the inside of Bathroom Door would be nice, as would a Larger TV.
FINALLY - Room Service Tray, nice & large, but didn't really fit comfortably onto Desk or Round Table, & actually resulted in a spill !
These problems are readily VERIFIABLE, I have not exaggerated any of my concerns.
Most if the PROBLEMS are not too difficult to remedy, or work around, particularly if accurate accounts/problem areas are recorded for EACH room, and born in mind when matching Visitors Requirements.
However, the Noise issues & inadequate BLACKOUT Blind, are areas which require URGENT attention.
The staff were friendly and helpful and the dining experience was pleasant, It's just rather a shame that in terms of the Room, this lovely old Hotel, at which I have had many pleasant experiences in years gone by, she does seem to have lost her halo at the present time.
It would be nice to hear that these problem areas are being rectified, so that I would feel comfortable about staying there again in future.

Friends_and_family Friends

8/10

Excellent

01 Jun 2025

Anna

Comfortable hotel for a relaxing break.

Leisure Partner

8/10

Excellent

01 Jun 2025

Nish

Lovely staff, the property is very grand including the dining room and lobby. Room itself slightly outdated but lovely amenities. Spa area also slightly outdated but enjoyable. Staff were wonderful!

Leisure Partner

6/10

Pleasant

30 May 2025

Anthony

Our stay was ok and the public rooms very good. What you would expect from the era the hotel was built.
Bar was fine but expensivd and breakfast a bit of a lottery.
We reserved a table for our ladt morning only to find it had been taken by a single person keen to film/ photo his experience - our reservation was of no concern to the staff.
Our breakfast was good and liked the late finish - 10:30 am but service was intermittent.
Like the hotel but expensive.

Partner

6/10

Pleasant

30 May 2025

Monica

Massive hotel. Service is ok. Only concierge is helpful even though they have to do multi tasks. Such as parking allocation, helping guests with their luggage to their room and at check out.

I booked a classic superior room according to Expedia but upon check in, the reception said it was a class room in their booking system.

The room size and layout of two rooms have a lot of difference. But the reception gave me 2 rooms to choose but none of them would look similar to what I booked.

At the end, I chose the classic room because it had air con in the room and it was modern and clean. And it was ok.

The Grand hotel is fine with people looking for old fashion hotels and don’t mind overpriced room rate. But one need to be aware of the dated exterior and renovation is underway. The front desk staff somewhat not as the same par as when it’s in busy check in time, they don’t want to spend too much time with you if you have problems. To be fair, there were only 2 ladies at check in desk.

Partner

10/10

Exceptional

28 May 2025

Andrew

The Hotel is wonderful with as many of the original features on display. The rooms are spacious and in keeping with a period hotel. Excellent bathroom, comfy bed. The windows are old single glazed sash windows and rattle in the wind. However a couple of stratigicly placed teaspoons stopped the rattles. Breakfast is amazing something for everyone. The staff are amazing as the guest is their most important focus. All reflected in the price. Top marks

Self

10/10

Exceptional

28 May 2025

Helen

Beautiful and Elegant seafront hotel

The Grand is a very lovely hotel which has kept its feeling of grandeur from times gone by without being old fashioned or shabby. It has a quiet elegance with exceptional decor and service.

Partner

4/10

Poor

26 May 2025

Maria

The Hotel is under renovation, unfortunately the property is very run down. We decided to cut the stay short

Leisure Partner

4/10

Poor

26 May 2025

Hayleigh

We stayed only for one night for husband birthday
And I booked to stay in the classic queen bed bedroom but the bed was not a queens bed it was to single beds pushed together to make a big bed with a zip in the middle of the bed to join it together it was a very bad night sleep we both did not sleep as we both keep sliding in to the middle of the bed on to the zip in the middle it was a very big dip in the middle of the bed it was not comfortable and both did not sleep plus there was mad marks yellow marks on the walls I would say from water leaks plus we had to very bad dirty tea spoons in room so we could not have a coffee when we arrived we had to go and get them to change them plus we had no hot water when we arrived and they had to sort that out as well
The room is not 5 stars it was more of a 2 maybe a 3 star
But the hotel is under going work on out side and on stairs
But the pool area was nice and used that
The breakfast was nice
But everything closes at 9.00pm
And if u are a person how likes luxury and a good night out then this hotel is not for u as restaurants close at 9.00pm and drinks bar around just after 11pm there is not night live no music or shows or and entertainment
So if u want to relax and go to bed early then this place is what u are looking for if u are not looking for luxury and a good night sleep

Leisure Partner

10/10

Exceptional

26 May 2025

P

Grand - have stayed here around 30 times and love it.

Leisure Friends

8/10

Excellent

21 May 2025

Paul

Loved the Hotel & we upgraded and had a superb sea view. Very good facilities. Excellent breakfast, because the Hotel was quite quiet on our visit, the already huge dining / breakfast room seemed even bigger & therefore lacked a little bit of atmosphere. Could easily be sectioned off during the quieter periods. Would happily return to The Grand Hotel.

Leisure Partner

10/10

Exceptional

13 May 2025

Duncan

Great position on the seafront
Staff were all friendly and very welcoming

Leisure Family