Name: Pearl and Pebbles Hotel
Address: Lascelles Terrace, 12, Eastbourne, BN21 4BL, GB

4/10

Poor

29 Jul 2026

MARINUS

Got to the hotel ...no restaurant like advertised, no bar like advertised. Staff were supposed to be on reception at 8o'clock ...didn't turn up till the afternoon. People tried to phone with no response. I have been halfway around the world staying in hotels. This had so many negatives. Wouldn't advice people to book it

2/10

Poor

26 Jul 2026

Sarah

Very disappointed stay, after paying £181.00 for 1 night stay, I felt I had to be honest for others looking to stay here. The hotel itself is very rundown, our room although similar didn’t look as nice as the photos, it looks like it’s recently been refurbished but the standard is poor and unfinished. We went out for dinner and on return was unable to open our room lock, had to wait in reception for 10mins for the reception guy to return(unmanned reception) from diner, once let back in he explained there’s a problem with the lock, the previous guests must have broke it! We had no working key if we did want to go back out (although we was in for the night) shower was cold, needing to shower 3 kids after the beach, went to reception advised that people don’t usually need warm water in this weather! Advised it will need about an hour to warm up, so as it was late the kids showered in cold water, (he did come and check an hour later, which was good), Our bathroom bin still had the previous guests rubbish in it

I did read some reviews on the hotel after the disappointment when we arrived, I wish I had read them before,in reflection they are true, so feel it only fair to warn others, I can’t believe how much I paid to stay here, I would never return here, we were staying for a dance competition that my daughter was in so most hotels were sold out, other in completion also stayed in accommodation that wasn’t great but they had paid a lot less.

6/10

Pleasant

15 Jul 2026

Sima

Close to the beach and shops.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Briony

Amal the Manager is helpful but nothing works!!! The lift, TV and WIFI ARE ALL BROKEN and that is what I am partly paying for. Sorry but I have to rate it this way until it is fixed as it is costing more money I do not have!

2/10

Poor

25 May 2026

Gemma

Dirty, tired and not fit for purpose. ‘Deluxe family room’ windows without locks and open when arrived - huge falls risk. One broken window taped up. Dirty walls, dirty shower and bathroom, toe nail clippings on bedroom floor. Towels on every bed but 2 with stains. Floors uneven and creak. No chain on door. Glass unsecured on top of bedside tables. No WiFi no luxury. Hallways tired and broken and uneven. Steps to hotel and outside was a give away - tired, unloved and covered in bird poo. Very disappointing.

Family_with_children

10/10

Exceptional

13 May 2026

James

Excellent location, right by the sea, nice clean room perfect for a one night stay

Self

2/10

Poor

09 May 2026

Harshad

At best this is a One star hotel. The lifts didn’t work, there was no WiFi available, there were no drinking glasses in the room. and no parking available at the property. I felt cheated. The approach to the front door was filthy. I do not recommend this hotel to anyone.

Self

6/10

Pleasant

05 May 2026

Joanne

The hotel wifi not working at all during our staystains on duvet cover and I am still awaiting on my 50 pound deposit back,bathroom was nice decor and receptionist man,polite.

Partner

6/10

Pleasant

04 May 2026

Suresh

There were not even enough toiletries. There was a toilet roll with just a few sheets left. When we asked for more, it came just before we checked out. The hotel seems to be rundown. As per the description, there is parking, however there was no parking available. This put me into a lot of pressure and I had to park almost a mile away, and costed more than the hotel

Friends_and_family Family

2/10

Poor

26 Apr 2026

Massimo

Just a terrible experience ,

Self

2/10

Poor

04 Nov 2025

Lorraine

The room was shocking. Very dirty and looked nothing like the pictures on the website. Dirty carpets, dirty towels, even the net curtains at the hotel entrance were dirty. Avoid.

Leisure Family

6/10

Pleasant

31 Oct 2025

Michael

The young man on the front desk was very helpful and friendly.

Leisure Family

2/10

Poor

28 Oct 2025

ANNA MARIA

Broken windows tapped up, stains on carpets, dirty walls holes on side of stairs. Cleaning in room not good and bedding had stains and washed with tissue which went all over everything should be closed down.

Business_and_leisure

2/10

Poor

26 Oct 2025

Clare

Big hole in wall, smashed window , boarded up .
Only one battery in remote control .
Lift out of order and was 4 floors high , awful

Partner

2/10

Poor

26 Oct 2025

ANDREA

I checked in and out with in 10 mins the first impressions of the hotel are it’s run down and looks derelict with smashed windows, into the lobby dark, dated and dirty with a hall in the wall. As you go through the property the carpet is stained and the walls are dirty, in the room I was allocated, bathroom was dirty with rusty dirt toilet brush, dirty desk area, broken fan and paint peeling off, net curtains dirty with holes. I wouldn’t even give this 1 star

Leisure Friends

2/10

Poor

09 Oct 2025

Darrell

Filthy room more vomit/urine stains on the carpet than most student houses. Was asked twice for £25 deposit - first by email, second on arrival. Honestly there was not £25 worth of damage I could have done that wasn't done already. Only good thing was no bed bugs. You'd need to be desperate to stay here. Avoid at all costs.

Business Self

2/10

Poor

27 Sep 2025

janet

The room was shocking. Room 107 is both Dirty and shabby. I would have moved out had it been for more than 1 night. No towels, no cup, mould on the walls, taps so wonky they splashed my clothes and wet the floor, The chest of drawers had no bottom, so the clothes fell straight through, the bedside table was chipped and stained, the pillow was yellowed with sweat stains. The window sill, curtains and windows were a disgrace, the carpet was stained - thank goodness I brought slippers to wear. A disgusting experience.

Leisure Self

2/10

Poor

29 Aug 2025

Norwest

Just don’t stay!!

Has 4 rooms for 10 nights each. Rooms beyond disgusting no apologies. There was even a pigeon in one one night!! Towels filthy beds not made. Emailed rang left messages no response our workers ended up going buying cleaning materials etc and cleaning rooms themselves. I probably have in excess of 10 contractors in hotels each week believe me they don’t complain this was absolutely terrible

Business

6/10

Pleasant

18 Aug 2025

Verified traveler

The location was excellent, short walk from the coast and easy to get to from the town centre.
Room was tidy and comfortable bed, however none of the plugs worked, and no remote for the TV.
Made the property aware we were checking in late, however the receptionist seemed frustrated at this on the phone, quoting ‘ahh come on man’. Didn’t make us feel overly hospitable

Partner

4/10

Poor

17 Aug 2025

Narendra

Poor quality property, feels like a hostel, pigeons everywhere, so the property smells. Towels were poor quality and small.

Shower OK, bed mattress soft.
I would not consider this hotel if I were to visit Eastbourne again.

Leisure Family

6/10

Pleasant

14 Aug 2025

John

Lift not working.one cup.and one glass for two people no instructions in room about wi fi and TV not tuned in also no safety instructions.

Leisure Partner

2/10

Poor

05 Aug 2025

Charlee

the worst hotel I have ever stayed in. Blood everywhere, useless management, didn’t even apologise just touched the blood and said it was fine to sleep on because it had dried. No one at reception over night. Front door left unlocked all night. £50 cash taken on arrival without being told when booking.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Raj

Very good location and amazing staff

Friends_and_family Friends

6/10

Pleasant

26 Jul 2025

Verified traveler

The pictures of the property on the website do not match. We booked the property based on the pictures but when we arrived it was completely different not as per our expectations the carpet was dirty and toilets not well maintained. The cupboard was broken .
The only thing good was it was very close to beach and the town was walking distance from the property. The receptionist was very friendly and gave us information about places to visit .

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Sean

Good value for money

The hotel was in an excellent location. The staff were really friendly and helpful. It was a little bit cheap and cheerful, but you get what you pay for. I wasn't execting the Ritz. For the price that I paid, I was really happy with the service and comfort of the room.

Friends_and_family Family

4/10

Poor

21 Jul 2025

Peter

Gruff staff.

Leisure Self

4/10

Poor

20 Jul 2025

Matthew

Very disappointing, we booked this based on the photos online and our room was far from it. Dirty carpet, dirty linen and the furniture was old and has seen better times. Room and hotel needs a good clean and new lick of paint. Only plus is location.

Leisure Partner

6/10

Pleasant

17 Jul 2025

Marty

Reception staff were friendly. However the photo's on your web site do not represent the actual condition of the hotel and it's rooms.

Leisure Self

2/10

Poor

13 Jul 2025

Matthew

Absolutely disgusting and run down hotel. Room we were given nothing like the pictures online, room was a standard room but it was unclean, dated, unsafe and not to a standard. Half boarded up window, mould in the bathroom, broken electrical socket hanging of the wall, bed looked disgusting and bedsheet not fitted properly. This building isn't safety compliant. We left after looking at the room guy on reception didn't care at all. Will be expecting a full refund

Leisure Partner

4/10

Poor

13 Jul 2025

Verified traveler

Cheap for a reason.

Cramped room, bed so worn out it was like a hammock, on arrival a very sketchy group of people on the doorstep.

Self

6/10

Pleasant

11 Jul 2025

Peter

The hotel was in a stare of disrepair and Dirty didn't like the reception I received when I was checking in
I was asked for ID and a further deposit even though I had paid upfront

Leisure Self

2/10

Poor

01 Jul 2025

Suzanne

Appalling, refused me entry, with my service Dog

I have a service Dog as I’m blind registered, I also put all the details in when I made the booking via hotel.com, I’d use the filters too, won’t be using hotel.com again and certainly would never recommend to stay at peas and pebbles in Eastbourne, all they wanted was my online check-in and card info??? When I’d already paid the bill and they don’t offer any room service??? So I rang the hotel directly I explained who I was and that I had a service Dog, all that was said to me on the phone in very poor English was, no pets allowed no pets allowed no pets allowed, do not come here as no pets allowed? I attempted many times to explain my dog is not a pet it is a working dog because I am blind and I was just met with the same response no pets allowed no pets allowed,???

2/10

Poor

25 Jun 2025

Plagats

We got to the hotel at 10.20, and no receptionist, because theyve closed. We waited for almoat an hour only to be told we have to additional £10 for a late check in (at 10pm). Most ridiculous things ever.

No air condion.or.fan in.a hot weather of 25 degree.

Business_and_leisure

10/10

Exceptional

25 Jun 2025

Catherine

Exterior was not clean.....The room was excellent and staff willing yo please

4/10

Poor

24 Jun 2025

Paul

Avoid this one !!

Had to change rooms as soon as I checked in as there were hairs and dirt in the bed. The second room was a little better but still poorly cleaned. Don’t look under the bed !!

Business

8/10

Excellent

21 Jun 2025

Suzanne

Bargain for an overnight stay

Perfect for a stop over before catching the ferry in Newhaven. With Hotels.com we only paid £26.19 for a double room. Bargain! Round the corner from a great bar, the Bohemian with an excellent DJ set and good vibes. Would stay again, very convenient location and near the sea front. Ample street parking and free after 6pm, can always get a permit from the hotel. Quick easy check on. Room was small but didn’t expect luxury, hot shower but not a ‘power’ shower. Pleasant staff at check in.

Partner

2/10

Poor

20 Jun 2025

Mia-Monique

The room and bathroom weren’t clean. The man at reception asked me to wait while he finished his cigarette before I could check in.

Business_and_leisure

2/10

Poor

12 Jun 2025

Caroline

Would never stay here again

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Mike

Water pressure in the shower was terrible. Luke warm water too. Very scruffy frontage. Rooms not like the pictures at all . tiny bathroom . Bedding was stained.

Partner

6/10

Pleasant

27 May 2025

Michael

The room carpet was filthy. The wardrobe door had piece falling off. Bathroom sliding door off runners and could not be closed. Desk and chair very shabby. Would not recommend.

Leisure Partner

2/10

Poor

13 May 2025

Odette

Terrible environment, not worth it!

The place was not tidy, smells awful right from the entrance. Then there was so much fuss about identification and deposit policy which was not worth it looking at the state of the place.

It was late and I was so tired so I thought I would manage it since it was just one night, only for me to be kept awake all night by this terrible noise from upstairs.

I literally kept awake all night, I almost developed headache.

I am going to apply for a refund, it was not worth it.

Self

10/10

Exceptional

12 May 2025

MR GARY A

repeat stay

Self

6/10

Pleasant

11 May 2025

Garry

Great if it was in India

Firstly, I used your website to book a hotel with parking, this hotel has no parking, just go and find yourself a space on the street (If you can). They think they are running a hotel in India. Young lad was very helpful but the place is a dump. Room was better than the hotel in appearance, ignoring the used cotton bud on the floor, the crumbs on the tea tray, the lack of a teaspoon...I wouldn't book this place if I knew the facts.

Self

2/10

Poor

09 May 2025

Tracey

I didn’t like anything about this place it’s filthy and messy my room was disgusting it had pigeon poop inside the room where the window had been left open it hadn’t been cleaned and the shower was covered in brown grime and the toilet was even worse.

My door lock didn’t work either so I felt unsafe and vulnerable in the room.

Horrendous experience from start to finish.
I was told there were no other rooms available so offered a refund ( haven’t had that ) dreadful place I will never return.
Absolute waste of money I couldn’t shower it was too dirty didn’t use the kettle that was nasty too so i left at 7.30am as I was desperate to get out of the place.

Leisure Friends

2/10

Poor

06 May 2025

wayne

Paid £125 for the night, bed sheets appalling and lots of stains, room stunk with lots of flys until I demanded that they change the sheets and clean the room properly them when it came to have a shower there was no water! reported it to staff they had a look and said they would be back to fix it in five minutes and never returned.
Avoid!!!!!

Leisure Family

4/10

Poor

24 Apr 2025

IAN

Terrible

Whole property very dated, hallways not seen an hoover in who knows how long. No running water in our room so was given key to another room to shower etc, which was full of mould. Positive was the guy in reception who was very polite and did what he could, but the property itself is not good,

Business

2/10

Poor

22 Apr 2025

TWF

NOT AS PICTURES, AVOID AND READ LATEST REVIEWS

The pictures are obviously of 1 room that hasn't been used by the latest bunch of guests, the hotel has been trashed by recent guests and if you speak to the locals its been used as a migrant drop in hotel, we had 3 rooms booked and they were the worst my lads have stayed in, to the point they refused to stay beyond the 1st night of 4 nights booked, dirty rooms/toilets/carpets/communal areas. smashed windows all over. see pictures..... and avoid until refurbished

Business

2/10

Poor

18 Apr 2025

Nikki

Absolutely disgusting windows covered in cardboard and duck tape, smell was awful

Leisure Family

4/10

Poor

24 Mar 2025

Jasmine

The overall feel of the hotel didn’t meet my expectations given the name. Broken glass door and no security present at main entrance. Only one person (quite lovely and accommodating) managing reception.

My door to the room didn’t lock from the inside which for safety I didn’t appreciate. Unfortunately the only aspect I liked was the shower pressure. Bathroom was clean but I didn’t like paying £25 upfront in case I do anything to the room. It is a bit of a scam to be honest. You pay £25 at the desk and if you refuse they will not let you stay there. I got my £25 back but I can imagine this isn’t the case for each individual. Paint work is quite shoddy and didn’t look very inviting. One of the three towels provided had a stain on it which I also didn’t appreciate.

The room itself had dirty walls, the chair provided had dirt on it and the table still had some crumbs from the previous person staying over. As I was tired from work it was okay. Bed was comfy though.

I wouldn’t choose to stay here again. Would do so if there wasn’t anything else available elsewhere.

Business Self

4/10

Poor

09 Mar 2025

Peter

Filthy mattress, sink blocked.

Lack of staff on front desk.

Self

10/10

Exceptional

27 Feb 2025

Justin

I really enjoyed my stay, for the price I paid I could not have asked for better.

Leisure

10/10

Exceptional

22 Nov 2024

Andrew

The staff are absolutely great here and are really happy to ensure your stay is as comfortable as can be. My room had everything I needed, including a smart TV. The WiFi and everything else worked as it should, and I'll be very happy to return to this quiet hotel at the western end of the beach, where you can take a comfortable beachside walk all the way down to the tea chalet at the foot of the cliffs

Leisure Self

10/10

Exceptional

16 Oct 2024

Mahamadou

It's was so good

Business_and_leisure Family_with_children

10/10

Exceptional

13 Oct 2024

Andrew

Excellent ensuite rooms and warm welcoming staff

Leisure Self

10/10

Exceptional

11 Oct 2024

Mahamadou

Yeah it's was amazing

Business_and_leisure Family_with_children

10/10

Exceptional

22 Sep 2024

Kelly

When we got there they upgraded us for no reason but i loved the rooms and the hotel

Leisure Family

4/10

Poor

17 Sep 2024

Mark

The pictures shown when booking are not the same as hotel , the noise when trying to sleep was unreal bedroom next to lift and doors which bang loud , staff were friendy which is only plus , would not recommend to anyone.

Leisure Self

8/10

Excellent

14 Sep 2024

Verified traveler

Good for a solo traveller.

Apart from the mattress sounding like you were stepping on an elephant, the room was clean, modern and comfortable to stay in. You get a small body wash and shower gel product in the bathroom, but no hand soap, so bring your own. Bathroom was clean too.

Self

10/10

Exceptional

03 Sep 2024

Donna

Very cool

Leisure

10/10

Exceptional

25 Aug 2024

timothy

Parking isn't great, but, if you can find a space outsude the hotel, they can sell you a parking permit for a lot less than the cost at the machine...

Friends_and_family Family

4/10

Poor

12 Aug 2024

JEANNETTE

Very poor don’t stay

Very poor condition, room was better than the rest of hotel looked, misplaced swipe card and wanted £20 to replace, never have I heard such rubbish, toilet rolls not replaced, biscuits first day, replaced coffee 2nd day , didn’t bother on 3 rd day, under bed was filthy

Partner

10/10

Exceptional

10 Aug 2024

Deryn

Staff were super helpful. Carried my suitcase to my room for me. My room was very clean and the bedding and mattress really comfortable. The single bedroom I stayed in was a good size and the bathroom modern and also very clean

Leisure Self

2/10

Poor

03 Aug 2024

Jabbare

Have a bad expérience

Leisure Family

8/10

Excellent

21 Jul 2024

Andrew

Good location in Eastbourne

The rooms was clean and functional. Everything worked and there were no issues with the bathroom. The only thing that let it down was the stained pillows. Staff were friendly as were the other guests. The Hotel is in a good location for the shopping centre, theatre and pubs. Beach is just 2 minutes walk and there are eating establishments close by, literally around the corner.

Self

4/10

Poor

18 Jul 2024

Simon

Website states there's a restaurant but there isn't

6/10

Pleasant

15 Jul 2024

Melissa

Great location. Very basic room and service.

The pictures of the hotel and rooms are very deceiving. The hotel needs a lot of TLC. My room, advertised as \"deluxe double\", was extremely basic. I'm not sure what could constitute the use of the word deluxe. The bathroom was very clean/maybe recently refurbished. The air con system was broken but a stand up fan was provided. The tray for the tea making supplies was broken, such a simple change would make all the difference. The kettle was covered in a thick layer of dust and there was a cigarette burn in my duvet cover. The bed was comfortable however and I slept well until I was awoken by the very loud seagulls - which I know can't be helped!

I used the online check in. Customer service on arrival was lacking. I was just handed a key and told my room number. I was not given any other information such as wifi (which didn't work), how to get to my room or the fact that breakfast was not being served. I found all this out from friends who were also staying at the hotel.

CHECK PARKING INFORMATION - we were told that the £2.20 (very reasonable) parking permit would be valid until Monday morning from Saturday lunchtime. We the got a parking fine. When we went back to the hotel to enquire we were told they could not help and we would need to speak to the manager but the staff member wouldn't tell us the manager's name. Still need to resolve this issue!

Self

6/10

Pleasant

10 Jul 2024

Olga

Tv was not working as it could not connect to the network. otherwise perfect basic room

6/10

Pleasant

05 Jul 2024

Fiona

Dropped a milk in corner of room picked it up and some dirt and fluff was attached to it . But apart from that it was very clean . Very modern . Was described as delux double but not sure why as only difference seems to be a fan . Was a smaller space than imagined . The lift broke down for last two days . It was stuck on -1.lady was very friendly and service 100 per cent . The shower was a bit feeble .

Partner

6/10

Pleasant

03 Jul 2024

Charles

Friendly staff.

Leisure Family

6/10

Pleasant

03 Jul 2024

Elena

Great location near the beach

Leisure Family_with_children

4/10

Poor

01 Jul 2024

Sydney

What they advertised isn't what you will see when you get there. I was very disappointed.The interior of the building isn't in a good shape. Found hair on the bed, doubt they had changed bed linen. Broken trays. Dirty carpets.Shaking windows,just to mention a few. However I would like to comment that the bathrooms were neat and tidy.

Leisure Family

8/10

Excellent

26 Jun 2024

Julie

A very welcoming hotel. Really lovely staff and excellent customer service. The communal areas are due to be refurbished but the bedrooms have already been updated and are clean, modern and comfortable. Well located too.

Leisure Self

6/10

Pleasant

25 Jun 2024

Janice

The hotel was very scruffy and our room was not as per photos. The bed was comfy and clean, but the side light didnt work and mismatch curtains.

Leisure Partner

2/10

Poor

25 Jun 2024

Paul

The pictures of the property on your site is not the same building. I will be claiming my money back