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New Wilmington Hotel

East Sussex · United Kingdom

25-27 Compton StreetView location

7.6/10Very good237 Reviews
Cleanliness8.2/108.2
Service8.2/108.2
Comfort8.0/108.0
Condition7.4/107.4
Neighborhood9.0/109.0
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About New Wilmington Hotel

Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a communal living room. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.

English breakfasts are available daily from 9:00 AM to 10:00 AM for a fee. Featured amenities include complimentary wired internet access, a 24-hour front desk, and an elevator. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 42 guestrooms. Distances are displayed to the nearest 0. 1 mile and kilometer. Congress Theatre - 0. 2 km / 0. 1 mi- Towner Art Gallery - 0. 2 km / 0. 1 mi- Western Lawns - 0. 2 km / 0.

1 mi- Eastbourne Heritage Centre - 0. 2 km / 0. 2 mi- Devonshire Park Theatre - 0. 3 km / 0. 2 mi- Eastbourne Beach - 0. 3 km / 0. 2 mi- Devonshire Park Lawn Tennis Club - 0. 4 km / 0.

Read more about this hotelShow less

2 mi- Eastbourne Bandstand - 0. 6 km / 0. 4 mi- Eastbourne Town Hall - 0. 9 km / 0. 6 mi- Eastbourne Pier - 1 km / 0. 6 mi- Cineworld Eastbourne at The Beacon - 1 km / 0. 6 mi- South Downs Way - 1.

7 km / 1. 1 mi- Redoubt Fortress and Military Museum - 1. 9 km / 1. 2 mi- Treasure Island - 2. 2 km / 1. 4 mi- Princes Park - 2. 8 km / 1.

8 mi- Located in Eastbourne, New Wilmington Hotel is just steps from Congress Theatre and 3 minutes by foot from Devonshire Park Theatre. This hotel is 0. 2 mi (0. 3 km) from Eastbourne Beach and 0. 2 mi (0. 4 km) from Devonshire Park Lawn Tennis Club.

Located in Eastbourne, New Wilmington Hotel is just steps from Congress Theatre and 3 minutes by foot from Devonshire Park Theatre. This hotel is 0.2 mi (0.3 km) from Eastbourne Beach and 0.2 mi (0.4 km) from Devonshire Park Lawn Tennis Club.

Make yourself at home in one of the 42 guestrooms. Featured amenities include complimentary wired internet access, a 24-hour front desk, and an elevator. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • The property is professionally cleaned.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
    • Self parking fee: GBP 2.35 per day
    • Pet fee: GBP 10 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Congress Theatre 0.2 km / 0.1 mi
Towner Art Gallery 0.2 km / 0.1 mi
Western Lawns 0.2 km / 0.1 mi
Devonshire Park Theatre 0.3 km / 0.2 mi
Eastbourne Beach 0.3 km / 0.2 mi
Devonshire Park Lawn Tennis Club 0.4 km / 0.2 mi
Eastbourne Bandstand 0.6 km / 0.4 mi
Eastbourne Town Hall 0.9 km / 0.6 mi
Eastbourne Pier 1 km / 0.6 mi
Cineworld Eastbourne at The Beacon 1 km / 0.6 mi
South Downs Way 1.7 km / 1.1 mi
Redoubt Fortress and Military Museum 1.9 km / 1.2 mi
Treasure Island 2.2 km / 1.4 mi
Princes Park 2.8 km / 1.8 mi
Fort Fun 3 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 42
  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Wired Internet
  • Wi-fi
  • Lift access
  • Banquet hall
  • Conference room
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLASSICSUITE • CLASSICSUI.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    New Wilmington Hotel

    SUITE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR TWO DOUBLE BEDSSUITE • SUPERIOR TWO DOUBLE BEDSSUI.2D-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    New Wilmington Hotel

    SUITE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    New Wilmington Hotel

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about New Wilmington Hotel

7.6
Very good
237 Reviews
Cleanliness
8.2 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
7.4 /10
Neighborhood
9.0 /10
Amenities
7.0 /10
100 reviews shown
8/10
Excellent
21 Jul 2026
Jozef
We had an excellent stay. The hotel was perfectly situated and comfortable.
Beware though!! The hotel amenities show \"secure onsite parking\" which is why we reserved this hotel.
This is not true.
When we arrived we were informed that the only parking was street parking and they would sell us a permit for a few pounds. We ended up finding a parking space on the street 15 minutes walk away that w had to do with all our luggage.
Partner
6/10
Pleasant
05 Jul 2026
Hannah
Hotel was ok, wasn't the friendliest of reception or host staff. Room was nice enough, shower not brilliant but room was clean and comfortable.
Limited choice for breakfast.
Friends_and_family Friends
8/10
Excellent
03 Jul 2026
Alison
The hotel had no air con, but fan was given on request. Staff polite and happy to help. Plumbing was questionable. Showers were adequate, but water pressure not good. Heard a couple of other guests complaining they had no cold water to fill a kettle, and no water for shower. Our bath was very slow in draining water, with water still in the bath the following day. Breakfast was good, however, dining places often missing salt, pepper and items of cutlery. Waiting staff seemed inexperienced, but was start of season, so am sure will get better.
Location just off sea front and parking close to hotel using parking permits from hotel. Would stay there again
Family
4/10
Poor
28 Jun 2026
Leighton
We were allocated a very tired room that had seen far better days. The shower didn’t drain.
The breakfast was not good. We went out for breakfast day #2.
The staff tried to charge us for the room again after we had paid Expedia in full.
The location was good.
We would not stay at this hotel again.
Friends
8/10
Excellent
07 Jun 2026
Joanna
Lovely stay
Nice friendly helpful staff
Partner
6/10
Pleasant
02 Jun 2026
Helen
Room was very spacious. Beds made every day, cups changed and ample clean towels. Also very accommodating to our dog. Would have given a higher score if it were not for the lack of air-conditioning. A fan just doesn't cut it in hot weather. Also, breakfast was ok, but would have been nice to have a bit more choice; maybe some pastries and more fruit options. Otherwise a decent hotel, well located near attractions.
Friends_and_family Family
10/10
Exceptional
29 May 2026
Malcolm
We had an overnight stay here as we were attending a concert at the Congress theatre. We were very pleased with our choice as it is just across the road from the theatre and the hotel itself was pleasant. It's only about a 5 or 10 minute walk to the town centre. Rooms were clean, staff were friendly and there was a nice breakfast, cooked to order. There's plenty of street parking and I would recommend buying a permit from the hotel (£2.50) which lasted from our check in until check out the next day. We parked just around the corner from the hotel. I'd stay here again.
Partner
6/10
Pleasant
27 May 2026
Angelo
Tv needed attention on first day but promptly dealt with.
We were there in the heatwave and there was no air conditioning in the room.
Tap in bathroom noisy.
Shower gel container not working properly and hard to press.
No telephone in room for emergencies.
Cleanliness can be improved. Our bedroom was not cleaned on our last day.
Breakfast choice poor
Partner
8/10
Excellent
22 May 2026
Dinah
Very handy for congress theatre
Partner
10/10
Exceptional
13 Apr 2026
Destin
Excellent, very delicious
Self
2/10
Poor
08 Apr 2026
Katy
No bar no restaurant no room service
Rude staff
Family_with_children
10/10
Exceptional
05 Apr 2026
FLORIN-LUCIAN
Comfortable beds and tasty breakfast.
Self
10/10
Exceptional
04 Apr 2026
Christopher
Very welcoming staff. Clean and tidy. Good freshly cooked breakfast. Very enjoyable stay
4/10
Poor
04 Mar 2026
Margaret
The room smelt of damp. The wall in the bathroom, was visibility damp.
Breakfast was very poor quality.
The lady serving started arguing, when I asked about the wrong flavour of tea being served, and she still got the breakfast order wrong, dispite, asking several times and writing it down. The place was clean, but very tired.
I dont expect to be told breakfast was at eight o'clock, however on stating that this was too early, a later time was agreed .
I would not return
Friends_and_family Family
6/10
Pleasant
19 Feb 2026
Dean
Staff were friendly but not really that engaged

The room we had needed to be changed as the heating was stuck on full blast but this was done with no issues at all

Nice big room, nothing else really stood out

Didn't have breakfast
Partner
10/10
Exceptional
11 Jan 2026
Lee
A comfortable one nights stay, in a clean double room. Bed very comfortable. Staff friendly, and helpful. Would definitely stay again! :-)
Partner
10/10
Exceptional
15 Dec 2025
David
We were looked after and enjoyed our stay. Room cosy and warm . Clean and tidy.
Leisure Partner
8/10
Excellent
06 Oct 2025
Frederick
Good
Partner
8/10
Excellent
01 Oct 2025
Richard
Good
Leisure Partner
10/10
Exceptional
24 Aug 2025
Verified traveler

Good value for money

Good value for money, family run business.

Little basic on the breakfast for the cost but otherwise friendly staff and clean venue.

Gets my recommendation and i am looking forward to my 3rd stay
Partner
8/10
Excellent
17 Aug 2025
Angela
I would recommend this hotel if you dont mind stairs and dont need any help from the staff. There is a lift but there are still so many stairs and long corridors. They were prewarned I was disabled getting to and from our 2 double bedded family room (which was nice, clean, quiet) with 2 young children, pushchair and luggage was awful. Not once would they offer to help, even watched us struggling! Steps up to the front reception. Steps down to the lift. Many sets of stairs up to the room ( 1 had stair lift which we had to lift the pushchair over) long corriders.
Exhausted we were happy to see the clean family room with 2 comfy double beds and a large bathroom. Very welcomed. Tv in room but reception awful, couldnt watch it.
We booked this hotel for the Air show and the parking which was at the back of the hotel, garages £15 a night. I eventually was allowed to park by the garages which was easier for my disabilities. Make crystal clear in a email your requirements. I paid a whopping £155 for 1 night (Airshow price) so i did expect a little welcome and help. Expedia didnt help with thier invoice system The hotel was very convenient as ran parallel to the centre of the flight display 5min walk which was fantastic. Lots of restaurants, cafes etc etc close by.
Leisure Family_with_children
6/10
Pleasant
04 Aug 2025
Michael
Nice hotel for the price.
Breakfast was disappointing.
Leisure Family
10/10
Exceptional
03 Aug 2025
Ruth
Friendly, helpful staff, nicely decorated, clean and roomy bedroom, large comfortable bed and nice pillows, tea and coffee facilities. Easy access to Eastbourne seafront.
Partner
4/10
Poor
23 Jul 2025
Nina
The hotel is very dates and in need of redevelopment. Upon entering the hotel the smell of cooking was overwhelming and permeated throughout the building. Initially given a room in which the
10/10
Exceptional
20 Jul 2025
William
Very friendly, nice place to stay
8/10
Excellent
06 Jul 2025
Sumesh
Value for money with lot easily accessible places
Leisure Family
8/10
Excellent
03 Jul 2025
Christine
Comfortable stay in lovely welcoming hotel. Vegan options at breakfast and breakfast pastries would have been welcome.
Partner
8/10
Excellent
27 Jun 2025
David

Good location

Visited Eastbourne for the tennis tournament and the hotel was nearby. The Towner gallery, good restaurants and the seafront were also round the corner.
The layout of the hotel was labyrinthine, but our room was comfortable, clean and quiet, and the staff were very helpful.
Partner
4/10
Poor
24 Jun 2025
Mary

Where did they get 3 stars?

The bed was so uncomfortable we couldn’t sleep. It also had a musty moldy smell like it had been very wet. Because we were on the top floor it got to be unbearably hot, which definitely made the smell worse.
Partner
8/10
Excellent
22 Jun 2025
Tim
Nice hotel, reasonable breakfast and great location
Leisure Family
6/10
Pleasant
20 Jun 2025
Roger
Though our room was nice and clean, it didn’t seem well run, and I had to ask to have our room cleaned, the breakfast was not very substantial, the bar was closed, and no ambience
Leisure Partner
10/10
Exceptional
20 Jun 2025
Ruben
Exactly
4/10
Poor
19 Jun 2025
S
This has to be one of the worst places I have stayed in a long time.

The check in desk closes at 10pm, why did it not mention that when booking the hotel - I travelled 5 hours to get their and so had to reschedule meetings to get their in time.

The breakfast does not start till 9am on a WEEK DAY! My first meeting was at 9am, I paid for breakfast but could not have it.

Business
6/10
Pleasant
03 Jun 2025
Jean
Hotel was recommended from two years ago but we found it disappointing
4/10
Poor
28 May 2025
Arivoli
Okey
Friends_and_family Family
8/10
Excellent
27 May 2025
Ben
Very clean and comfy room, facilities were nice and was great for a single night stay. Disappointed with the parking as was advertised as secure parking, yet I was guided to park in the middle of a set of storage units at the back of the hotel. Staff were friendly and hotel looked well kept, nice location too.
Leisure Partner
10/10
Exceptional
26 May 2025
Katarzyna

Beak away

Lovely hotel very close to the seaside. Excellent service. We got our room upgraded for free. Freshly cooked tasty breakfast. Cheap parking. Definitely recommend.
Partner
2/10
Poor
16 May 2025
Vicky

Do not be fooled but the 7.8 rating

The curtains were too short for the window.
No coffee pods for the machine
Bathroom was dirty
Towels smelt like kitchen grease

Business
10/10
Exceptional
03 May 2025
Richard
Well located , value for the amount paid. Staff were excellent, very helpful and accommodating. Recommended.
Leisure Partner
10/10
Exceptional
19 Oct 2024
Richard
The location to The Congress Theatre and good price, nice albeit small, breakfast so very pleased overall
Leisure Self
8/10
Excellent
14 Oct 2024
Miss T
Nice clean sheets and towels but the carpet had some old hair ball, nothing major really, probably just not picked up by the hoover. However, all staff were super nice, smiley and helpful. Breakfast was very good and non-greasy. Would stay again as very quite street and literally by the sea front..
Partner
8/10
Excellent
13 Oct 2024
Arunas
Good
6/10
Pleasant
06 Oct 2024
Leonard
Such a grand looking hotel & reception area & smiling staff when you arrive, such a shame it’s over priced especially due to the other bits I’ve mentioned in the review!

Never have I paid that much for a few nights stay in a spa hotel that needs such repairs!
Business Partner
2/10
Poor
04 Oct 2024
Jack

Not happy. Totally delusioned.

We arrived to the room no electricity had to go to reception who told us it had tripped out obviously never checked.
No heating in the room absolutely freezing.
Awoke next morning hoping for showers and shave. No hot water told by reception sorry not turned system on. We had a long drive and ferry crossing to do and had to was in cold water my wife had to boil kettle and take to sink to wash her hair very dangerous. We expect a full apology and refund for this dreadful experience at the beginning of our long awaited holiday. Someone will have the figures of how many times I’ve booked with hotels. com over the years but I must review my status with the company.
Partner
10/10
Exceptional
30 Sep 2024
Edward
Bedroom was spacious and well decorated & breakfast was grey
Leisure Family
8/10
Excellent
29 Sep 2024
Jo
Well presented accommodation, attentive staff, great location for seafront and town centre. Would recommend. Thankyou.
Leisure Partner
6/10
Pleasant
22 Sep 2024
Roy
Although the Staff are welcoming and attentive the hotel could profit from a refurb
Business_and_leisure Partner
8/10
Excellent
09 Sep 2024
Michelle
The property itself has clearly had some work done on it. The room was clean and well presented. Customer service could be improved upon. Breakfast was okay however, the gentleman taking orders was in his outdoor coat and on occasion not all breakfast was delivered to the table clearly forgotten about.
Business Self
6/10
Pleasant
07 Sep 2024
Tracy
Breakfast was awful staff rude
Leisure Partner
6/10
Pleasant
05 Sep 2024
Michael
Nice size room with lovely big bed but pillows to hard.
Shower & bathroom was nice.
Breakfast was presented well but fried eggs & scrambled eggs not done in conventional way.
Leisure
2/10
Poor
05 Sep 2024
Martin
Worst hotel i have ever stayed in.
Partner
10/10
Exceptional
05 Sep 2024
Roger
A very good hotel. Excellent position with the sea front and town centre within easy walking distance. The Hotel is clean and well-presented and has undergone significant redecoration since reopening in May 2024. We found the staff to be very welcoming and always helpful. We stayed in a superior room which was well furnished and comfortable. We found the breakfast to be very good including hot and cold options all using quality produce, anything that was not right was willingly replaced.
we had read previous negative reviews and were worried about what we might find but based on our experience we have no complaints about the hotel. Being regular travellers to Eastbourne we will have no hesitation in staying at this hotel again.
10/10
Exceptional
02 Sep 2024
Paul
It's well situated fot the Theatre, easy walking distance, close to the sea front, the hotel was reasonably priced, it was more than adequate for one night, bathroom clean and tidy, the bed comfortable, everything was to hand. I have paid a lot more for far worse. Would i stay again, a big fat YES.
Leisure
6/10
Pleasant
27 Aug 2024
EDWARD

Poor service

Room was clean and comfortable
The service at breakfast was very bad and the food was poor quality and undercooked
Partner
2/10
Poor
26 Aug 2024
Steven
I have to say the hotel is very dirty. Black mould in the bathrooms. Water stains on the ceilings. Curtains torn and falling off the windows. Toilet seat broken. Shower and taps a very dirty. Walls have marks all over the place. Wall paper is coming off. None of the photos on the website is accurate at all.
Business_and_leisure Partner
8/10
Excellent
20 Aug 2024
keeley
Very helpful. New to the hotel & hospitality industry, but can’t do enough to help with anything you need. Good luck with your venture.
Leisure Partner
4/10
Poor
19 Aug 2024
Carol
Great Location, and friendly staff. Decor needs updated. Breakfast more choice please. Would not stay again as not value for money.
Leisure Self
6/10
Pleasant
18 Aug 2024
Sheila
Good location
Leisure
8/10
Excellent
17 Aug 2024
DAVID
Good clean hotel
2/10
Poor
13 Aug 2024
Michelle
DONT STAY HERE ! been reported to trading standards etc !!! Read below !

Black mould and brown sludge in kettle
Toilet door handle broken
Tv didn’t work
No light bulb in light, then they replaced and light didn’t turn off, lights went of in bathroom defiantly a electrical issue in the room !
Blood on pillow case
Toilet seat broken
Extractor fan didn’t work
Breakfast was cold
Receptionist was rude and no apology on the room.
Have reported to citizens advice, health and safety and trading standards who are now dealing with this
DONT STAY HERE !!!
Leisure Partner
8/10
Excellent
12 Aug 2024
Suk Kwan

Sofa chair in the room is not clean.

Service is good. But the room is not very clean which the sofa chairs in the room is not clean.
Friends_and_family Family
10/10
Exceptional
11 Aug 2024
Verified traveler
Good, quick service. Small but comfortable room. Overall a relaxing stay.
Self
6/10
Pleasant
08 Aug 2024
Miroslav
Room was nice and big but the bathroom was malfunctioning - warm water wasn't available all the time and some construction glitches in the shower cubicle. The hotel staff were very helpful though - changed a room without additional charges.
6/10
Pleasant
08 Aug 2024
Lorraine
The hotel was average but the staff were very helpful and nice. It was clean and accommodated our dog which was a cockapoo. It is conveniently located and I would return.
Leisure Pet
4/10
Poor
03 Aug 2024
Yukino
I recently stayed at this hotel and unfortunately, I had a rather disappointing experience. Here are some of the issues I encountered:

1.Insufficient number of towels:
The number of towels provided in the room was not adequate.
2.Shampoo bottles not replenished:
The shampoo bottles were not refilled, which was quite inconvenient.
3.Shower room quality:
The shower water did not get hot enough, making it uncomfortable to shower.
4.Room cleanliness:
The cups provided in the room were clearly not cleaned properly.
5.Breakfast quality:
While the full breakfast was decent, the overall service and other aspects were quite disappointing. other customers looked unhappy eigher.
6.Television issues:
The television remote control was missing, and I couldn’t turn on the TV manually, so we were unable to watch television.
7.Lack of room phone:
Since there was no phone in the room, we had to go to the front desk whenever we needed anything, which led us to give up on several requests.
8.Review discrepancy:
The reviews posted here indicated a rating above 8.0, but after staying, I doubt the accuracy of those reviews given my experience.

My family and I were all dissatisfied with our stay, however, the location is very good, and the parking fees are reasonable.
Leisure Family
8/10
Excellent
31 Jul 2024
cindy
Convenient to the beach and town center. The WiFi is good with strong signal. The shower water flow is good. The breakfast service needs improvement.
Leisure
8/10
Excellent
30 Jul 2024
Karen
The room was really nicely decorated and was very roomy as was the bathroom
Leisure Partner
4/10
Poor
22 Jul 2024
Jane
This is more a YMCA than a Hotel, full of Students. Half eaten Pizza in stairwell. Empty bottles left on landings. Receipts tucked into Fire hydrants. Under the bed was full of rubbish. Hotel has a lift, which you go down a flight of stairs too, also only two rooms per floor accessible from lift on each floor, you had to climb a steep flight of steps to get to all other rooms. They had chair lifts, which were not working. Bathroom looked like it had recently been decorated to the ceiling, but paint all over the floor. Window sills needed painting. Windows dirty. Brick dust under TV. You can park in road if you pay for a £2.20 permit per day. Parking is otherwise restricted to 4 hours, no return within 4 hours. We stayed 2 nights, first night kids running up and down stairs, noisy until after midnight, then an argument broke out at 12:30 and continued until just after 2:30. We complained. Was told it was a family!!!! Next night the same so both myself and another lady told them to keep quiet ( it was the students). Hotel needs lots of TLC, very run down
Only good thing we can say, is the breakfast was good staff were friendly.
Would I stay there again NO! Expedia should withdraw from advertising this place in our opinion.
Leisure Family
2/10
Poor
21 Jul 2024
Rebecca

Overpriced hotel. Avoid.

Avoid this hotel. This is somewhere that we left after the 1st night.
Multiple issues from arrival.
Only positive was the parking permit.
Partner
6/10
Pleasant
15 Jul 2024
Simon

On night in Eastbourne

This hotel was clean and the staff were friendly. Parking nearby was an issue on a Saturday evening probably because of visitors to the nearby theatre. The hotel is dog friendly which is why we chose it. The decor was ok but dated and the breakfast was basic. No complaints though and the place was very reasonably priced.
Partner
8/10
Excellent
12 Jul 2024
Janet
Well situated hotel that has undergone a lot of work recently. Friendly, helpful staff. Lovely breakfast cooked fresh to order. There are lifts but there are also mezzanine floors which result in some short flights of stairs. Comfortable bed.
Partner
6/10
Pleasant
02 Jul 2024
Mohamed
The room was spacious with TV and suitable size bath room comfortable bed helpful staff.
Its really close proximity to Eastbourne beach .
I did not like that hotel is old style and had no air conditioning
8/10
Excellent
01 Jul 2024
Amirah
Property was still under construction when we arrived which was problematic for us given the young age of our children. Management and staff were very accomodating and did their best to resolve issues. Once all work is complete the hotel will be a really lovely place to stay given its great location and super friendly owners!
Leisure Family_with_children
2/10
Poor
30 Jun 2024
Teresa
One of the grossest hotels I've ever stayed in.

The bathroom wasn't washed, the furniture was a collection of old crap thrown together, window was open so bugs everywhere, shower head rusted and green... Urgh.

Took 15min to get anyone's attention for breakfast.

Really not recommended.
Leisure Pet
10/10
Exceptional
29 Jun 2024
Ruth
Friendly staff and clean room and no o concerns and would stay there again and recommend it
Friends_and_family Friends
6/10
Pleasant
29 Jun 2024
Anne

Adequate with caring staff.

The hotel was quite tired, but the staff were very willing. The kitchen closed, apparently, last week but a cooked breakfast was available. The bar looked nice but the barman had failed to turn up! The remaining staff tried their best but they didn’t recognise drinks and a very limited choice was available. Also for nuts and crisps… Still they tried… However, it was easy walking distance to the tennis - the purpose of our stay!
Self
8/10
Excellent
27 Jun 2024
Judith
Close to the tennis!
Leisure Friends
4/10
Poor
25 Jun 2024
Barbara
Limited facilities, breakfast staff had to be reminded of orders, check in and out not ideal, but very good value and in good central position for what we wanted. Staff helpful and polite.
Leisure Friends
2/10
Poor
25 Jun 2024
Mandy
The staff were very nice but they seemed to need training, e.g. no basic info given on check in, didn't know area. The room and bathroom were very basic, and seemed worn. The toilet was disgustingly stained, no flannels, no loo roll holder but dangerous brackets still sticking out etc. Really disappointing for a 3:* that cost £175 for 1 night. Breakfast also not up to scratch. Definitely would not recommend. Sorry.
Leisure Partner
6/10
Pleasant
23 Jun 2024
Christopher

Honest review, not up to advertised expectations.

we were disappointed with the room, it was not one room i booked.
But it got sorted, we got moved to right room.
TV wasn't working completely, bad reception and could only watch a few channels.
There was no tea/coffee machine as advertised. there was no plug for the bath.
No glasses and no water as advertised.
The emergency evacuation information was in a draw, not on the back off the door.
There was was no hotel information in the room.
Breakfast was OK and breakfast staff were very good.
Partner
10/10
Exceptional
19 Jun 2024
Ben
Very clean and comfortable. Will stay again if working in the area another time.
10/10
Exceptional
14 Jun 2024
Maria
Everything was great, room was very clean and the breakfast was freshly made. Staff were all very kind, polite and friendly. The only disadvantage is that in the room was a bit hot during my stay. However, I have to admit the temperature was much higher than expected at this time in the area.
Business Partner
4/10
Poor
10 Jun 2024
Samantha

Very disappointing stay

Very disappointed with our stay. Looked at all the reviews before booking. I am now wondering if the reviews are real. The hotel staff didn't seem to have a clue when it came to customer relations. The hotel reception was dark and the receptionist was constantly on her mobile phone. There was no secure parking as advertised. The bar didn't have lemonade or bottled water and when asked for a drink the staff looked at you blankly. The breakfast was limited and when it did arrive it was cold and tasted stale. The evening meal was the same meal all week. Such a shame as it has such potential. We ended up going to the hotel next door for a drink.
Partner
6/10
Pleasant
10 Jun 2024
richard
Not a superior room in any way shape or form. Breakfast poor. Just very very average
Leisure Family
10/10
Exceptional
09 Jun 2024
Connie
We Found the staff friendly excellent service very clean and helpful and would recommend to others
Leisure Partner
10/10
Exceptional
09 Jun 2024
John
Fantastic staff excellent room , all round good holiday. Would recomend
Leisure Partner
8/10
Excellent
08 Jun 2024
Philip

Nice Stay

Nice stay. Very good value for money.
Friends_and_family Friends
2/10
Poor
06 Jun 2024
Linda
Room dirty, sink needed scrubbling, table in room covered in dried liquid, and amenity tray covered in brick type dust, door covered in building work dust that had been wiped, hairs in bed, curtains did not close, room we ended up with still not great, Took much time and wasted time trying to get a room clean, second room still not great and 3rd ok but still not clean, old scratched furniture, and TV did not work well. Breakfast served cold hash brown, cheap nasty sausage deep fried, chewy unsmoked bacon and cheap budget range cereal, warm juice and milk weird, lights flickering so much in restaurant hurt eyes, and felt like Halloween, carpet in room old and manky, all just horrible, told beds and laundry are clean, repeatedly however if this is the case whoever is making beds needs hair net, it is appalling - single bed for child wobbly as well, they are not ready to be open, and I felt dismayed that no checks had been made - who hangs a curtain half way on the window leaves the other half falling off and expects anyone to sleep?
Leisure Family
8/10
Excellent
04 Jun 2024
Peter

A needed weekend

Lovely people, breakfast was good, room small but well equipped, comfortable bed and pillows, coffee / tea etc. adequate.
Please check the downstairs men's toilet !!!!!
Partner
8/10
Excellent
01 Jun 2024
Annette
Hotel had an air of calm as did the very courteous owners. Could have done with more in way of storage but overall a very comfortable hotel
Friends_and_family Family
8/10
Excellent
31 May 2024
M
Nice little hotel with refurbished rooms. Beds are very good.
Leisure Family
10/10
Exceptional
30 May 2024
UTTAM
An excellent property although refurbishing work was gping on. The property was run by a family. Breakfast was far better than anticipated. Highly recommended.
Partner
6/10
Pleasant
28 May 2024
Daria
Stay for 3 people: medium-sized room, I would say small for so many people. There is coffee/tea in the room, a kettle but only 2 cups. The bathroom with a shower is large, there is no toilet paper, there is garbage on the floor behind the door. In the room, the cupboard with hangers was all dusty inside, so you could write on the shelf. I go to the window to close it for the night, and the handle turns in every direction, the window cannot be closed (I think the latch is broken), there is a gap of at least 7 cm when the window is fully tightened. There is no information about breakfast from the staff, I found it on the Internet. Modest breakfast, portions calculated, we take English breakfast and what? Everything was served practically cold, the toast was warmer than the rest....
Leisure Friends
8/10
Excellent
28 May 2024
Philip

Bank holiday break

Really attentive staff. Stayed in a newly refurbished room on the top floor facing into the town. Road was quiet so slept well. Breakfast was rather basic outside of the cooked option, which was tasty. Overall, a really good choice for the price. Would definitely return is we’re ever in Eastbourne again.
Partner
8/10
Excellent
28 May 2024
Gregor

New Wilmington… Staff are great

The New Wilmington Hotel staff are the best thing about it. They couldn’t do enough, whether it was checking in, breakfast or just general questions. Rooms were clean and tidy but the corridors are like a labyrinth. Putting everything in to context, price, staff, facilities, I would stay again.
Business
4/10
Poor
26 May 2024
Roy
Breakfast under cooked. and warm, service was very slow cheap cereals
Leisure Family
4/10
Poor
24 May 2024
Philip
The reviews for this hotel pre 2023 must be erased. New owners closed the hotel for a year and have refurbished rooms and introduced new furniture and completely recarpeted. New sheets and towels endorse a fresh feel. BUT, all the previous and additional missing items, non functioning equipment and missing items have not been assessed and corrected. For example: no telephone, no toilet roll holder, sink plug seal broken, very low water pressure (pump broken), no bathroom glasses, TV and remote broken, etc.
Adverising this hotel with non applicable reviews must be addressed as the current assessment is wildly wrong and can be considered fraudulent! I recommend that you withdraw this hotel immediately.
Leisure Partner
4/10
Poor
19 May 2024
christine
The young receptionist went out of her way to find me a room- not at the top of the hotel, and that was not near a noisy electric fan.
The shower had a weak stream of water. The bed was fine but there were cup stains from a previous guest on the table next to the bed. The TV did not work. Grapefruit was advertised for breakfast but there was none. Overall it suited my need for a bed for the night after a friends party. But the hotel is ‘tired’ and could do with being updated.
Leisure Self
8/10
Excellent
17 May 2024
Jacqueline
A friendly welcome. Comfy bed. A lovely breakfast. Good value for money.
Partner
10/10
Exceptional
12 May 2024
Verified traveler

Great stay and service

We would like to express our gratitude for the outstanding service Mr Ajmal (shift manager) provided. His professionalism, responsiveness, and commitment to ensuring a pleasant stay for guests like us is much appreciated. Thank you for making our stay so enjoyable!
Friends_and_family Family

Location & surroundings

New Wilmington Hotel
25-27 Compton Street, Eastbourne, United Kingdom

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New Wilmington Hotel

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