Name: Marine Parade Hotel, Eastbourne Pier
Address: Marine Parade, 13-14, Eastbourne, BN213DX, GB

8/10

Excellent

28 Jul 2026

ADAM

£50 room . So don’t expect luxury but was the only option and location is great.

Only issue was thin walls impacting my sleep quality ( my children were fine) - 3 lads decided to say up and chat in their room from 1am to 5am literally …..

2/10

Poor

26 Jul 2026

Lesley

The property was just across the road from the sea. We had great views from our 3rd room floor. The outside look bedraggled with peeling paint.
The entrance was sparse but clean , and smelt nice . Initially there was nobody to book us in . A member of staff just happened to come in and book us in. We had help with the door access codes. Booking in was easy.
The rest of the hotel carpets, that we experienced, were extremely dirty and sticky underfoot.
The water in the shower cut out before reaching temperature. There was no water for a shower . Both, mid evening, late night and early morning. There was no information in our room to speak to anyone.
Tea cups were dirty and had to be washed before using. There was no evidence of staff on duty apart from soon after we arrived . All very strange

6/10

Pleasant

25 Jul 2026

jennifer

After a poor start we were given a nice room overlooking the sea only downside ther is a pub directly at the back of the property bit noisy at times the outside at the moment is shabby looking .we didnt have room service as it was five pounds per day the pricepoint was ok for what you got.needs alot of updating carpets really shabby need replacing management helpful except we requested clean towels there where two in the room we finally got them on thursday we also paid fifty pounds as a bond against damages we havent received that back all in all not a very good stay very basic and sometimes the water was hot sometimes not wouldnt stay again

8/10

Excellent

24 Jul 2026

Helein

The staff were pleasant and helpful. The hotel is situated a few yards away from the seafront. Close to convenience shops, pub and launderette, less than 10 minutes to the town centre.

8/10

Excellent

23 Jul 2026

Victor

Nice beach view from the room

8/10

Excellent

13 Jul 2026

Steven

Phone number on greeting , then met by mrmbef of staff , could do with a lick of paint lower half of front of house as im guessing directly opposite besch pai t gets battered by wind ,but first impressions wasnt great . My room was lovely location wss great and staff when i ohoned and met them were great

Self

4/10

Poor

10 Jul 2026

Christopher

Upon arrive need to WhatsApp the hotel to get your room access code. The hotel did not answer for over an hour. Eventually had to get Expedia customer service involved. Shower door was off its hinges and continued to come off with each use. Shower only worked when running the sink tap. Stains on sheets and pillow cases

Self

6/10

Pleasant

06 Jul 2026

Steven

Lovely sea view from the room. Ceiling fan and fridge was a very welcome addition to the room. Room itself was ok. Bathroom initially didnt smell great, but seemed to improve with use. No shower mat, and impossible to get the shower going without soaking the bathroom. Combined sink and toilet were ‘loose’ and can be rocked (not attached to the wall / floor properly). Bed not very comfortable and pillows odd. Huge as they had 2 pillows stuffed into one case? Spare pillows in the wardrobe but no cases on them? Windows had low ledges with the safety catch completely detached on both windows. Very easy to lean out and potentially fall 2 floors to the pavement. Need to be openable but not where you can fall out. Def not child friendly

Well located for the beach, town, restaurants etc. Have stayed in many hotels in Eastbourne and this was probably the worst. Not that cheap either.

Partner

8/10

Excellent

05 Jul 2026

David

Clean room, will stay again on my next visit

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Daisy

Lovely room looking over the sea with great views. Clean and comfortable bed and bathroom, though a slightly strange smell coming from behind the bathroom sink.. wouldn’t put me off staying again though!

The outside of the hotel is in need of repair and redecoration, but the inside was good so that was the most important part! Found some free parking about 5 min walk away so that was a bonus.

There are no onsite reception staff so have to contact by WhatsApp. Once we got the hang of it, it was easy, they responded quickly.

Partner

10/10

Exceptional

28 Jun 2026

Geoffrey

Bed was broken but still very comfortable.
There was a terrible smell in the bathroom.
The room was otherwise clean and the view to due for.

4/10

Poor

27 Jun 2026

Sarah

I just needed somewhere to crash before setting off at 4am for a hike. Map took me to the wrong location, no one answered the door or phone. A local neighbour saw me pacing up and down and asked if I had the misfortune of booking this hotel and kindly showed me where it was (not where the map took me - but a block away).

No one on front desk. No one answering either of the 2 phone numbers. Myself and another guest were not sure what was going on but after non-stop ringing for about a half hour if not longer (?) a man answered and within 10 min did send me the door code. So over 40 min to check in to an empty hotel.

Room was so hot so window was open, which was next to a thumping loud pub. There was a fan in the room but since they'd left the window open and theres no screen, flies had come in. Tried to open the door to let them out but no joy.

TV seemed like it was about to fall off the wall. Place felt quite dirty. Bed not comfy. When I asked to change rooms due to noise and having explained the purpose of my stay was to wake up extremely early for a hike- I was just completely ignored. (Kindly note, I had called during the week and explained this in advance to make sure the room was appropriate and the check in wouldn't be an issue since it would take me nearly 3 hours to travel to get there after work- so arriving to find it was not at all suitable was disappointing).

Finally loud pub closed, then very loud drunk neighbours arrived. Was super cheap, this is why.

Self

6/10

Pleasant

27 Jun 2026

Brenda

No person in attendance if you had trouble accessing your room. It is really a ‘backpackers’ stay over. Not what I would expect from a hotel. Pay extra to have room made up? My TV receiver was stuck to the window with blue tack! One towel not even a hand towel and a basin in the shower room in which you couldn’t wash your hands without soaking toilet seat and floor. It really was minimalistic, managed because really only needed a bed as was working at the tennis but wouldn’t use it to holiday in Eastbourne. Whilst there the lack of a receptionist meant newcomers struggled to access their rooms and a bunch of young men came in to help. How secure are the rooms? Front door open permanently but no one in charge most of the time.

Friends

8/10

Excellent

22 Jun 2026

Michelle

Very nice room - spacious and had air conditioning as well as lovely decor.

Self

10/10

Exceptional

17 Jun 2026

David

Excellent for the price. Because of a problem with the door lock, I was given a bigger room

4/10

Poor

14 Jun 2026

Jonathan

Awful place to stay only booked the one night which was a blessing!!

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Klaudia

Very clean room, nice service, everything you need is close by

Partner

6/10

Pleasant

10 Jun 2026

Vaidotas

Hotel looks very dated, room looked slightly better, but still in need of repairs. Nobody at reception to do check in, they send a message asking to provide ID copy through WhatsApp and then give you access codes to hotel and room. Hot and cold water hit and miss, took verylong time for hot water to run in the sink, shower opposite became hot water only very quickly, no cold water.
Ok for one night stay, but wouldn't return.

Self

8/10

Excellent

07 Jun 2026

Cristiane

The hotel was great, well located, but very noisy at night. I didn't sleep well because of the noise from the people who were there.

Friends

6/10

Pleasant

02 Jun 2026

Teresa

Great location. My 3rd stay here.

Partner

10/10

Exceptional

02 Jun 2026

Steven

Clean room spacious. Easy Check-in.

Family_with_children

2/10

Poor

01 Jun 2026

Greg

Damaged shower and sink tap,dirty room,filthy cushions,only very dangerous hot water coming from the shower.

4/10

Poor

28 May 2026

Medwyn

Room needs a deep clean. Dirty water drip marks on door to bathroom and also some dried brown streeks. Wardrobe had dead inserts on the shelf and base. Towel was worn around the edges, wearing thin and small holes not what I expect from a hotel. No housekeeping unless you paid extra. So had to use the same towel of 5 days. Toiletaries supplied for day 1. The windows were filthy, did not look like they had been cleaned for a year. Externally, the hotel needs significant maintenance. Wifi hardly worked. The room I stayed in was not in the 21 photos on Expedia. One positive, the bed was clean and comfortable and the hotel location on seafront close to pier, shops. 2nd worst hotel I've stayed in anywhere in the country in 35 years. Will not stay again and would not recommend.

4/10

Poor

28 May 2026

Hasrat

room not not cleaned and there was no toilet rolls in washroom as we as the washroom door was terrible.it won't close properly.

Partner

10/10

Exceptional

26 May 2026

Denzel

Really decent hotel, clean room and bathroom, fresh bedsheets too, I’d pay a visit again.

Partner

8/10

Excellent

23 May 2026

John

Lot of renovation work going on

6/10

Pleasant

22 May 2026

Hajira

It was ok it was clean room good beach view

Self

10/10

Exceptional

22 May 2026

Peter

Friendly manager, great location. Comfortable large room, great value for money.

Self

2/10

Poor

21 May 2026

Siddhesh

Staff is very rude

Self

6/10

Pleasant

20 May 2026

Christine

A Japanese-style tearai washbasin is simply not adequate for washing one's face or brushing teeth, especially when there isn't enough room to approach it head on by straddling one's legs either side of the toilet.
Such a contrivance is only meant for HANDWASHING after using the toilet, not for full night-time/morning ablutions, BUT it isn't even adequate for handwashing when one has to stand to one side of it because of aforementioned lack of toilet-straddling space AND the idiot who installed it put the tap on the very side from which one might - albeit in cramped fashion - approach the basin. With the tap on the only possible approach side, one has to try and get one's hands wet in a decidedly cack-handed manner, and then aim one's tooth-brushing spit - with the ridiculously tiny amount of water one is able to get in one's mouth from the tap pointed in the wrong direction - over the annoyingly-placed encumbrance. It is clumsy, extremely inconvenient and very, very messy.
Good grief, at least have someone come and put the damn tap on the other side if you really can't figure out where to install a proper washbasin!
This, and the complete lack of wardrobe, chest of drawers or even a shelf on which to put clothes, necessitating literally \"living out of a suitcase\" made one feel that being single means you get stuffed in a cupboard - the approximate size of the room - and left to deal with it.
Even for just 2 nights, it was highly inconvenient. But staff members were very nice.

6/10

Pleasant

20 May 2026

Christine

A Japanese-style tearai washbasin is simply not adequate for washing one's face or brushing teeth, especially when there isn't enough room to approach it head on by straddling one's legs either side of the toilet.
Such a contrivance is only meant for HANDWASHING after using the toilet, not for full night-time/morning ablutions, BUT it isn't even adequate for handwashing when one has to stand to one side of it because of aforementioned lack of toilet-straddling space AND the idiot who installed it put the tap on the very side from which one might - albeit in cramped fashion - approach the basin. With the tap on the only possible approach side, one has to try and get one's hands wet in a decidedly cack-handed manner, and then aim one's tooth-brushing spit - with the ridiculously tiny amount of water one is able to get in one's mouth from the tap pointed in the wrong direction - over the annoyingly-placed encumbrance. It is clumsy, extremely inconvenient and very, very messy.
Good grief, at least have someone come and put the damn tap on the other side if you really can't figure out where to install a proper washbasin!
This, and the complete lack of wardrobe, chest of drawers or even a shelf on which to put clothes, necessitating literally \"living out of a suitcase\" made one feel that being single means you get stuffed in a cupboard - the approximate size of the room - and left to deal with it.
Even for just 2 nights, it was highly inconvenient. But staff members were very nice.

Self

6/10

Pleasant

12 May 2026

Kashaf

Great view from room, was cheep and cheerful, only needed for overnight stay

Friends_and_family Family

8/10

Excellent

11 May 2026

Jayne

Room basic but very clean. Had a wonderful sea view but as the hotel is on the seafront it can be quite noisy from the road traffic.
There is no reception as such, you have to phone a number and a member of staff appears and takes you up to your room. There is also no housekeeping at all, not even your bin emptied.
Be aware although the hotel says it gives you the £2 a day parking when I asked for one I was told they didn’t have any so it cost us £9.95 a day to park our car. Annoying as this is one of the reasons we booked this hotel.
Overall though for the price we paid for the room we were happy with what we got. Hotel across from the beach and only a short walk into town which is a bonus.

Partner

10/10

Exceptional

05 May 2026

Milada

It is very nice budget accommodation. The location is outstanding, right on the beach. The parking could be a challenge. It cost £10 a day. Shower was lovely hot. All restaurants are close by. Including band stand. We have a lovely stay. We will come back again

Family_with_children

6/10

Pleasant

04 May 2026

David

For the price it was good enough and I had a good stay and good night's sleep. The shower had no hot water and there's a pub nearby that was noisy but otherwise ok. Parking is very hard to find nearby.

Self

2/10

Poor

04 May 2026

Dorina

We were thankfully only staying for one night, as the experience was extremely disappointing and nowhere near what was advertised.

Our room was located in the basement, with very steep stairs to access it — something that was especially difficult while travelling with a toddler and a buggy. The basement-level window was directly at street level, so all we could see were people’s feet and passing vehicles. Unfortunately, the noise insulation was also very poor, and it genuinely felt as though we were trying to sleep on the street itself due to the constant noise outside.

While the room appeared superficially clean, there were no rugs or soft flooring, and the overall condition did not feel particularly comfortable or welcoming. The room also smelled strongly of cigarettes throughout our stay.

There were several maintenance and safety concerns that were quite alarming. The door could not be locked from the inside, which made us feel very uneasy, especially travelling as a family. In addition, the fridge provided in the room was leaking.

What was most frustrating was that the room we were given did not resemble the advertised photos at all. In fact, photos of this particular basement room do not appear to be shown anywhere in the listing, which felt very misleading.

Overall, this was not the standard of accommodation we expected, and I would strongly advise future guests — especially families with young children — to consider carefully before booking.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Luke

Beach view great staff

Partner

6/10

Pleasant

29 Apr 2026

Paul

Great sea view. Comfortable bed. Property is very run down. The room itself was clean as was the very tired bathroom.

8/10

Excellent

27 Apr 2026

Vanessa

The hotel looks very shabby from the outside but the room was lovely bright and clean with a beautiful view of the seafront and pier. Bathroom window let in a draft and there was no plug for the bath but these are the only negatives.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Beverley

The hotel room was great , no staff down stairs until booking in. So couldnt enjoy the day without our luggage until 3 . Great sea view,a little ran diwn and needs maintainence in places. Hallway light flickered on and off all night.no refeshments on site i e , water drinks machine or snacks

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Chinenye

The hotel staff are professional and supportive. They promptly attended to my requests. Overall, I enjoyed my stay.

Self

8/10

Excellent

23 Apr 2026

Karen

Nice room. Don't be put off by the exterior, the rooms are bright, clean and I was very comfortable during my stay.

Self

8/10

Excellent

16 Apr 2026

nicola

Excellent location and good value - a beside light and more loo roll would have got 5 stars!

Self

8/10

Excellent

15 Apr 2026

Karen

Amazing view out to sea from my room which was just across the beach.
I've stayed at the property a few times now, each time in different rooms, and I've always been happy with my experience and consider it good value for the price.
Yes, the property is in need of an external facelift and some of the common parts e.g. stairway carpets are due replacing but it's evident works are going on and the rooms I've stayed have been modernised, clean and the showers are fab.

Self

4/10

Poor

13 Apr 2026

CHI KEUNG

Bed was too close to the wall, it was difficult to go to the window side every time. Bed sheet, pillow cases and gilt cover had not been changed. There was only one staff in the hotel, or you can call it a guest house.

Self

4/10

Poor

13 Apr 2026

CHERYL

It wasnt the best, my window had a huge crack alway the way across , there was some horrible stains on the duvet, and cover, gap under dior which made the room cold

Friends_and_family Friends

2/10

Poor

10 Apr 2026

Emma

I recently stayed at this hotel and unfortunately had a very disappointing experience. The property is clearly very old and has not been maintained to a reasonable standard. From the moment I arrived, it felt run down and neglected.

The cleanliness was particularly concerning. The room was visibly dirty, with dust and grime in multiple areas. The bedding was especially off-putting—it looked worn, unclean, and far from fresh, which made it very uncomfortable to sleep.

One of the biggest issues was the lack of hot water. After a long journey, not being able to have a proper shower was extremely frustrating and unacceptable for any hotel, regardless of price.

Overall, the hotel felt tired, poorly maintained, and lacking in basic standards of hygiene and comfort. I would not recommend staying here unless significant improvements are made.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Marco

Room was newly renovated, everything looked great especially the bathroom. Very quiet and cosy stay.

Self

6/10

Pleasant

27 Mar 2026

Quoc Hung

Room is ok

8/10

Excellent

25 Mar 2026

Paul

This hotel is great for value alone. I paid £100 for 4 nights. Great value !

So let's get down to brass tacks. From the outside it doesn't look great and the interior could be better BUT the room itself was really really nice and clean. Can't complain. TV, kettle, soaps. All the basics.

Ahmed was very friendly and hospitable. Cleaning staff friendly and talkative.

A few things to improve. Improve email communication prior to checking in. Showers could have more power and sometimes struggled to get good heat. I was disappointed not to get the room I requested.

Nevertheless, I would thouroughly recommend this hotel if you are on a budget and looking to get away.

I would definitely go back.

Thanks for a lovely stay.

8/10

Excellent

25 Mar 2026

Karen

Great value for money. I've stayed in two rooms now - 1 small single and 1 double room. Both were clean with modern furnishings giving them an clean, open feel. The floor - not carpeted (a bonus IMHO) - was clean and hygienic.
The Shower in both rooms was FABULOUS!
Don't be put off by the exterior, which is in need of refreshing, this accommodation is very good value for money and ideally situated for access to the beach, shops and town centre etc.

8/10

Excellent

22 Mar 2026

Zsofia Rozalia

Overall it was all good

10/10

Exceptional

13 Mar 2026

Veronica

The view was excellent, staff very helpful,room was great value.The outside of Hotel needs a bit of tlc and carpets on floors need good cleaning on 2nd and third floors.

Self

6/10

Pleasant

09 Mar 2026

Christopher

Shops and beach nearby

Self

8/10

Excellent

08 Mar 2026

Stephen

We used to stay here frequently before Covid, it's since changed owners & reviews have been very mixed. We were greeted on arrival & shown to our room. The room was clean, had the usual tea/coffee amenities and a good sized tv. There was an end suite shower room which was clean & had soap & shower gel. There was no hand towel so we had to dry our hands on the bath towels. There were plenty of plug sockets in our room and the WiFi was excellent.

The Marine Parade is very close to the sea front and bars, pubs, restaurants. There is paid parking on the roads but it gets filled up quickly.

Overall we very much enjoyed our stay at the Marine Parade Hotel. Little things could be improved, ie, a second screw to secure the loo roll holder, the shower head is too close to the corner, the only storage was a little frame with a few hangers, a chest of drawers instead of the table with the kettle etc on would have been useful.

For the price we paid we really can't complain & we would certainly consider staying here again.

Partner

6/10

Pleasant

07 Mar 2026

Richard

Yes seaview was good also staff very friendly

Self

8/10

Excellent

07 Mar 2026

rose

Lovely view

Self

10/10

Exceptional

04 Mar 2026

Lorraine

Really lovely Welcome. Such a great location, And a beautiful view.

Self

4/10

Poor

01 Mar 2026

Ian

Room was very small and in need of repair. One of the doors on the shower cubicle came off when I closed it so had to put it back on. Went to pull the curtain and the hook fell off. Indoor TV aerial came off the wall a couple of times. Bathroom didn't have a proper washbasin, it was more like a garden planter on top of the toilet. Nowhere to hang any clothes. The whole hotel looked tired with a not very good makeover. Fair to say its very easy to get into town and the guy on reception was friendly.

Self

4/10

Poor

19 Feb 2026

Sarah

the room itself was nice but the facilities when entering and getting to the room were less then subpar. The lift for one was concerning. I also tried to contact the place a week in advance as we were coming for a weekend away after work and they never picked up the phone or answered any emails. The shower was a dribble and so cold - we had to leave it for 15 minutes before using, we didnt complain as we were only there 2 nights and it would have just taken up time we didnt have. I also asked for a late check out on Sunday as the weather was terrible and he said if i paid £20 cash which was weird. I would recommend if they lowered the price but value for money was a weigh up here - I at least would like a shower. Also hot tip... if there is a music event next door good luck sleeping.

Partner

6/10

Pleasant

18 Feb 2026

Jennifer

Must say that first impression wasn't great, a boarded up door- the place looked completely empty. However, pleasantly surprised by the amenities in the room (heaters, towels, and fully serviced TV). The view from the room was lovely, facilities could have been a bit nicer but honestly, for the price paid, it was fine. Confusion around check-out times as there are conflicting messages in the room (one says 10am another says 11am). Good central location. The hotel was clean, so was the room. As seems to be the case with many of the beachfront hotels in the area, could do with a little TLC, but perfectly acceptable for a short stay.

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Jo

For £28 i have no complaints !

Self

8/10

Excellent

02 Feb 2026

Teresa

Great location. I booked a room with a sea view. It was clean, spacious and comfortable with everything needed for an overnight stay.
Staff also polite and welcoming.
I shall be booking again.

Partner

8/10

Excellent

20 Jan 2026

Christopher

Reasonable

10/10

Exceptional

11 Jan 2026

Penelope

Ahmed was so helpful and friendly. Took us to our two beautiful, spotless double rooms with breathtaking views of the sea! Lovely comfortable beds,nice showers in both rooms.Tea and coffee available in our rooms.Alltogether,a lovely stay and we will go back soon.Thankyou so much! X

Leisure Family

10/10

Exceptional

06 Jan 2026

Annette

Really nice hotel with polite and helpful staff.
Easy walk to the beach and town centre.
Very reasonably priced.
I will be returning very soon.

Self

6/10

Pleasant

01 Jan 2026

Kristina

The room was cold, even with the wall heater on. The fridge was not clean and had some old ice cream inside. The hot water in the shower took a long time to heat up.

Friends_and_family Friends

2/10

Poor

26 Dec 2025

Pete

Worse hotel I have ever stayed in in fact I did not start for the entirety. No coffee fill up no maid service and when I asked about parking I was told it was not available??

Business

6/10

Pleasant

23 Dec 2025

A S M Sadiqul

No water heating facilities.
Just infront of the beach...
Based on price, I would say its ok.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Grant

Solo traveller

Very well equipped, could of done with a mirror in the bathroom but other than that, very comfortable cosy stay,

8/10

Excellent

16 Sep 2025

David

Given the poor reviews I'd read about this hotel I was slightly concerned, however, I had no issues at all! I stayed in Room 4 which is in the rear on the ground floor & did not see or hear anybody else. The room was very small but adequate for 1 night - it was VERY clean & appeared recently refurbished, it had a tv + a table & chair. The bathroom bathroom was small but functional & again spotless!!!! I'd stay again but would request Room 4!!!!

Leisure Self

8/10

Excellent

14 Sep 2025

Graham

Clean & comfortable bed. Conveniently located although finding a parking space can be challenging. Overall pleased with the accommodation. Thank you.

Leisure Self

8/10

Excellent

09 Sep 2025

babajide

It was well located and i love the ambience but inside was newly painted and some of my shirts had paint stains when i got home. Bed was also abit small but good reception.

2/10

Poor

07 Sep 2025

Teresa

Disgusting

Absolutely disgusting. As soon as we saw the entrance looked like a building site it looked closed down and my heart sank. I went up the stairs and found a small room that said reception. The manager was there gave mexa code for 3rd floor room. The corridor to the small lift filthy walls and door's neglected. Got to our room again filthy. Has to ask for quilt to be changed strained with blood and faeces. Windows rotting .No inside lock felt so unsafe had elderly mother with me felt ashamed ti have brought her here and had to stay as ticket's to a show nearby and too late to get back home by public transport. Hotel's. Com should remove this supposed hotel from there site its more like a filthy hostel

Friends_and_family Family

2/10

Poor

06 Sep 2025

Theo

Dump with unfriendly management.

Absolutely disgusting. Shouldn’t even be listed or suggested. Stayed in many hotels in Eastbourne and they do tend to be a bit run down but that’s usually ok. But this place…even from the outside, don’t bother. Much better available at better price!

Friends_and_family Family

4/10

Poor

28 Aug 2025

Eleanor

Pay for what you get...

The windows did not lock and the room door was on a code which did not seem to be unique to my stay so I did not feel particularly secure as a solo traveller. There was mould in the bathroom and half used shampoo. The TV didn't work either. The view was lovely, though, if that counts?

Self

8/10

Excellent

18 Aug 2025

Tarsam

The hotel is more a guest house. I think it is being refurbished. The hotel corridors are quite dark and narrow as its an old building. However the room i stayed in was a pleasant surprise. It was clean and relatively quiet. With smart tv and remote controlled lights and fan and a sofa. It was cheap and i will stay there again. Its very conveniently placed just off the beach near the pier. Great for solo travellers.

Leisure Self

2/10

Poor

17 Aug 2025

Terry

From start to finish was not an enjoyable experience from the outdated abandoned looking entrance, the old carpets and poor decor this hotel is nothing like it’s led to be from arrival we was handed a scrap bit of paper with our key code for to enter the room from a man who looked lost and didn’t really know what was going on. Rhe site is more like a hostel than a hotel. From entering to leaving I didn’t not see another member of staff and there were no facilities for food or drink whilst on site. I had paid extra for a Seaview room and the view looking away from the hotel was the only impressive thing I can say about my state. Although the bed was clean and tidy, the room wasn’t very clean there was used condom wrappers and rubbish underneath the bed, the back of the door was covered in paint and there was just a complete lack of care when decoration was carried out. The bathroom door wouldn’t close properly being a sliding door. The shower doors also didn’t close properly meaning that when having a shower the floor would collect a lot of water and with only 2 towels provided we had to share a towel to dry and use one to collect water lot prevent slip hazards. The bed was soft and lumpy and really didn’t enjoy my night.

Leisure Partner

8/10

Excellent

16 Aug 2025

david

Had a sea view so watched that which was nice,plenty of food options close by,room was clean,pier a two minute walk away,upgrading hotel,manager. Friendly and helpful.

Self

4/10

Poor

10 Aug 2025

Thomas

Mattress was terrible, place was noisy and staff smoking at the back went into room. Room was less than basic and for £70 this is a rip off recommend staying anywhere else. The one plus point was the reception staff who were helpful

Leisure Self

2/10

Poor

10 Aug 2025

anir

Terribly staff service.

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Jijo

Staff here were friendly.

Leisure Family

10/10

Exceptional

04 Aug 2025

Denise

Best hotel clean and great location

5 star run hotel. Clean welcoming staff always happy to help.
Management have gone over and above to help me with any questions regarding my stay with them. Room is very clean modern and spacious. Good supply of tea etc. Great accessible location. I will definitely book again.

Self

8/10

Excellent

02 Aug 2025

David

A couple of nights in July

It was a cheap hotel and you get what you pay for. The shower worked well the TV worked and there was WiFi. All good everything else is basic but functional. The staff were quick and efficient at check in.

Self

8/10

Excellent

02 Aug 2025

Lorne

We were made welcome on our arrival.The room and ensuite was clean and the beds very comfortable. The location is brilliant being almost opposite the pier and on the seafront. A couple of minor irritations - the door was very rattly (we got used to it) and the windows could not be opened. Slightly more irritating was that we had booked a room with a sea view and although we had a limited view it was not what we had expected. Also, although it did not specifically say there were towels all the website photos showed towels so we didnt bring any!. The propert is clearly being totally renovated and we wish them all the best. Thank you.

Leisure Family

2/10

Poor

27 Jul 2025

Kenneth

Very small room. TV not working. Kettle plug would jot reach power socket. Tiny basin in bathroom. Finished very poor. Will never stay there again.

Leisure Self

10/10

Exceptional

27 Jul 2025

Joanne

We booked for one night, then decided to have an extra night. Staff were really welcoming, the room was clean and quiet. Great location, beautiful views. Would definitely recommend.

Leisure Friends

2/10

Poor

26 Jul 2025

Caris

Upon arrival was shocked at how rude all staff were, in all honesty felt very unsafe from the offset and being a solo traveller was concerned, had a terrible night sleep noisy from being next to a pub and windows that wouldn’t shut in the room so couldn’t block out the sounds, also noises from inside the hotel walls extremely thin and party people there, stains also on my pillows

2/10

Poor

15 Jul 2025

Samantha

DO NOT STAY HERE

Terrible experience – avoid this place

I booked this hotel through hotels.com and was extremely disappointed. The room we were given was dirty, smelt awful, and was clearly not cleaned properly. It was in such a bad state that we couldn’t stay there at all — we had to leave and find alternative accommodation last minute, which caused us a lot of stress after a long day of travel.

The condition of the room did not match the photos or description online. This was a completely unacceptable experience and I would strongly advise others to avoid booking here. They refuse refunds!

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Partner

4/10

Poor

07 Jul 2025

Garry

Wasnt a pleasant experience for myself

Well i cant give a realistic review as I wasn't able to get into a room or communication with online booking hotels.fom or the property sonhad to go all way back to London or would been stranded. I tried emailing, messaging online, calling other branches but no reply or joy

Business

6/10

Pleasant

02 Jul 2025

Mitch

The kettle had mould in it, not checked regularly

Leisure Self

10/10

Exceptional

24 Jun 2025

vishnu

Was nice
The bedroom had the best space where in there is not much space where we will be confused if we have forgetten anything in any place of the room , it was perfect space for 2 person or a couple

Partner

2/10

Poor

23 Feb 2025

Rachel

Not what we expected at all. Looks like a crack house from outside, windows ate all so dirty you cant see out of them. No working lift so had to climb untold number of stairs to get to our room on the 3rd floor. Broken tv left on floor in room. The only thing that was clean was the bedding. No hot water, small handbasin in room that wouldnt drain, then the phonebox sized shower tray filled with stinking water. Have many photis of proof. Not what is represented on the website DO NOT BOOK, THIS PLACE IS JUST AWFUL, SHAMEFULL AND I WOULD BE ASHAMED TO TAKE PEOPLES MONEY TO STAY THERE.
Strong smell of urine on our landing, everything filthy. The best thing they can do is ose it, gut it all, and start over. Im beyond words.

Leisure Partner

4/10

Poor

16 Feb 2025

dorota

No hot water freezing

This hotel did not have hot water

Friends_and_family Friends

4/10

Poor

06 Feb 2025

Maddie

Mould and Broken Shower

I stayed in room 25. There was MOULD in my shower which is really dangerous for me personally because 15 years ago I contracted Pnemonia and nearly died from having mould in my house when I'd just moved in, resulting in me spending a week in the Royal Alexandra Children's Hospital in Brighton

When I turned the shower on it was freezing cold, took a while to get it hot and then when it was finally hot and I started washing my hair and body the shower unfortunately kept turning off. I tried to get it back on, thankfully after just washing my hair and it would not turn back on, so I think it probably broke. I got out the shower and had to wash my body with the water from the sink, which didn't completely wash off so I just wiped myself clean and dry with a towel.

The shower is also tiny, making it extremely hard to move around and as there was no shelf in the shower I had to put my shower gel and shampoo on the floor in the shower which was very complicated with there not being a lot of room to move around.

I would stay at this hotel again because it's my regular go to hotel for a short break / night away BUT on this occasion I am very disappointed and would be happy with a refund / compensation if possible please. I didn't complain at the time because I didn't want to cause a problem or moan.

Self

4/10

Poor

23 Dec 2024

Verified traveler

Nearly lost half the skin on my back from scalding shower which didn’t work well. The guy at front desk hides behind some door as then he does not appear available no front desk at all weird . Should have stayed at Burlington.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2024

Verified traveler

Short stay - UK traveller

Excellent 2 day stay at this place, opp the beach/promenade and the Pier is in view, sunlight on the sea is the best thing, whatever weather

Friends_and_family Family

4/10

Poor

29 Nov 2024

Diane

Info of my stay at this hotel

We got to the hotel it’s not the guys fault but he did not understand anything I asked although very friendly
The room was ok but there was dirt on the sheet and cover perhaps they need a cleaner that checks everywhere we could not use the sink as the plug did not work
There wasn’t enough supply’s to make a drink really either

Friends_and_family Family

8/10

Excellent

26 Nov 2024

Chris

Cheap stay

Excellent value for money. I arrived late and was still met and welcomed by the host. It’s a budget busting place but the bathroom was well appointed, tv and cavities in the room perfectly adaquate.

Self

10/10

Exceptional

24 Nov 2024

A

Great views

An excellent hotel with amazing views of the sea.

Self