Alexandra Hotel Eastbourne

United Kingdom , East Sussex
EASTBOURNE, King Edward S Parade
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50 reviews shown

10/10

Exceptional

08 Sep 2025

Harjit

Clean hotel, close to all the amenities, good location, easy parking available

Leisure Partner

4/10

Poor

26 Apr 2025

Javon

Discovered the room had bed bugs after one night and we were only given a partial refund when a full refund was necessary.

Leisure Friends

2/10

Poor

25 Apr 2025

Javon

Was a great stay up until the next morning we found bed bugs and had bites all over. Showed the manger/owner the bugs crawling around and all he could say was he was sorry and left. Upon packing our things and going to check out he could only offer a partial refund….not even half, when a full refund was necessary. Service was fine until that point. Purely disgusted with the bed bugs.

Leisure Friends

10/10

Exceptional

21 Oct 2024

Gareth

This hotel has recently changed hands and has been refurbished throughout to a good standard. The staff were excellent - friendly and very helpful. The location is really convenient for the beach (which is directly opposite) Devonshire Park Tennis, theatres and Winter Garden - all just a short walk away. Several good restaurants nearby. Highly recommended!

Business Family

10/10

Exceptional

17 Aug 2024

Deborah

Great hotel staff was amazing especially Winston he went

Leisure Family

10/10

Exceptional

16 Aug 2024

Verified traveler

Excellent convenient hotel

Wonderful hotel and very convenient.
Good welcome when I arrived at the hotel. I was able to check in early. The room was clean and comfortable. It was a hot day so the window had been left ajar to let in a breeze. Toiletries in the bathroom were provided.
I am vegetarian and I mentioned this when I checked in and vegetarian sausages had been bought for me.
The hotel is next to the beech.
Walkable for train station and the town centre so very convenient.
I would recommend staying here and I would stay again.

Business Self

10/10

Exceptional

21 Jul 2023

Rachel

Lovely hotel. Clean & friendly with great breakfast

10/10

Exceptional

02 Jul 2023

Nicholas

Definitely returning !!

The staff were so friendly and helpful. They understood very well the requirements for a coeliac too.

Partner

6/10

Pleasant

14 Jun 2023

Jack

The property was close to the Pier, beach and promenade. I would rate the property as 3.2 stars. The property was nice and clean, but the rooms were oddly shaped. The single room with a sea view was very narrow and one felt that you were sleeping in a closed off corridor (the bathroom so small that the sink was in the bedroom)The breakfast was good but despite it being quiet, the empty cereal bowls were left on the table even after you received your cooked breakfast creating a very messy looking table. The staff were helpful and courteous.

Leisure Family

10/10

Exceptional

02 May 2023

Clement

I liked the location of the property and the ease to get food around.

I also liked the friendliness of the staff and their courteousness.

Leisure

10/10

Exceptional

16 Aug 2022

raymond

Excellent

Another stay at Alexander!,a great find in Eastbourne, all facilities not fully opened yet!but rooms excellent, receptionists great service!when its fully up and running?definitely top place on Eastbourne seafront!

Self

6/10

Pleasant

13 Aug 2022

Walid

Positive things Hotell nice clean, by the sea nice kind staff. and negative things Noisy, no double glazing windows ,very hot and no AC ☹️

Leisure Family

10/10

Exceptional

02 Aug 2022

Verified traveler

Property has been recently renovated and our room was very good.

Nothing bad to report.

Leisure Partner

10/10

Exceptional

19 Jul 2022

raymond

Excellent

Great stay!fantastic refurbishment of Alexander Hotel that others along Eastbourne front should follow!outstanding decor and when fully finished!Will be a great addition to Eastbourne!brilliant, as owners have kept some of the old features,,etc which adds a touch of class to decor!

Self

10/10

Exceptional

16 Jul 2022

raymond

What a difference from hotel i stayed in before!Great refurbishment, everything brand new in bedrooms!bathrooms spotlessly clean anf fantastic tiling!Great welcome also on signing in!highly recommended!thank you

10/10

Exceptional

02 Jan 2020

Verified traveler

Very pleasant stay , staff were so helpful , special praise for monica . Will definitely be returning soon . First class service .

Leisure Partner

8/10

Excellent

30 Oct 2019

Hilarie

Weekend in Eastbourne

Cheap and Cheerful. Stayed a couple nights, staff were nice and friendly and it didn't cost an arm and a leg. Place is being done up so a bit run down in places, you can see the potential though. Great location on the sea front. I was there for a race so asked if I could have breakfast at 6:30 (usually 8-9), no problem for the staff so very happy.

Self

4/10

Poor

06 Oct 2019

Verified traveler

I stayed with my mum for one night in a twin bedroom. Service was not up to standard and poor disabled access. My mum and I are both disabled and struggled with our walking sticks and bags up the front steps and went into a very tiny lift.
The room and hotel was not up to standard and especially not suitable for and asthmatic person like myself. I struggled to get in and out of the bath and in the sleeping area there was water marks and mould above the windows as well as the light area on the ceiling. When my mum went downstairs to see if we can have a different room no one available on reception (no bell either). I was in our reception room for on the verge of an asthma attack and was trying to control my breathing. This morning when checking out again no one on reception to greet us out. Especially cooked breakfast wasn't available only continental breakfast.
Bath was too high for me to get in and out off and only one plug socket by the mirror and table. Also features small lighting starting to come off the walls above the beds.

Overall despite being an old building this needs to be up to date and more suitable for the disabled (assessable rooms etc) and no water marks, mould and damps in the rooms to stop any further asthmatics having a asthma attacks. Would not stay here again, avoid this hotel.

Leisure Family

2/10

Poor

06 Oct 2019

Gemma

Alexandra hotel Eastbourne
I stayed with my mum for one night in a twin bedroom. Service was not up to standard and poor disabled access. My mum and I are both disabled and struggled with our walking sticks and bags up the front steps and went into a very tiny lift.
The room and hotel was not up to standard and especially not suitable for and asthmatic person like myself. I struggled to get in and out of the bath and in the sleeping area there was water marks and mould above the windows as well as the light area on the ceiling. When my mum went downstairs to see if we can have a different room no one available on reception (no bell either). I was in our reception room for on the verge of an asthma attack and was trying to control my breathing. This morning when checking out again no one on reception to greet us out. Especially cooked breakfast wasn't available only continental breakfast.
Bath was too high for me to get in and out off and only one plug socket by the mirror and table. Also features small lighting starting to come off the walls above the beds.

Overall despite being an old building this needs to be up to date and more suitable for the disabled (assessable rooms etc) and no water marks, mould and damps in the rooms to stop any further asthmatics having a asthma attacks. Would not stay here again, avoid this hotel.

Leisure Family

6/10

Pleasant

28 Sep 2019

Verified traveler

In a good position on the seafront. However the room was very overpriced for what i got. The place is very tired and wants updating especially the shower facilities. Would not stay here again unless it was much much cheaper

Friends_and_family Family

10/10

Exceptional

13 Sep 2019

Verified traveler

The hotel is a beautiful old building with some orignal features but needs some updates.. the staff are excellant and friendly.. i woukd recommend the hotel for the staff alone... excellent

Leisure Friends

6/10

Pleasant

15 Jul 2019

Verified traveler

The view from the rooms at the front of the hotel are great. The hotel is quite dated and needs TLC in many areas but that is probably reflected by the fact it is graded 2 stars. Staff are friendly and helpful. Parking is in nearby parking bays using parking permits obtainable from the hotel at a cost of £1 per day.

Friends_and_family Family

6/10

Pleasant

01 Jul 2019

Evelyn

Service was wonderful. A small, overworked and efficient staff are the only bright spot in this faded, old hotel. Breakfast was diabolical. Everything is cooked in advance so it arrives practically before it is ordered. Do not expect the egg yolks to be liquid nor the toast warm. There is no fresh fruit, yogurt, croissants, etc. Apparently, the hotel will get a complete renovation next spring, meanwhile go elsewhere.

10/10

Exceptional

25 Jun 2019

Will be back!

A nice friendly hotel, conveniently situated. Would use again.

6/10

Pleasant

14 Jun 2019

Midge,Titch

Seaview was nice but the hotel needs upgrading . Masonry was falling off the building . Antiquated shower . And the furnishings in the room was very out dated .

Leisure Partner

10/10

Exceptional

02 Jun 2019

Verified traveler

single sea view room

Very nice staff, shower could have been a little faster running, although used to new power showers now and would have liked a fridge for milk. view was very good from the seaview room nice room overall had a hair dryer and a bible and books and games down stairs to play/ read. Near the lifeboat shop

8/10

Excellent

20 May 2019

Simone

The guy how owns the place was very nice and made you feel welcome. The room are nice and clean good location not fair away from the high street and opposite the beach

10/10

Exceptional

10 May 2019

Verified traveler

Winston , GM, is ace! He is most welcoming, treats each guest as they are a VIP and makes sure we feel special. Entertainment, food, bar, lounge to read a book, relax, meet interesting people/ guests. The seafront is right outside the door and a beautiful ocean view. All the amenities you need are provided in your room. Nice staff that are on their toes and pleasant with a smile. Back to Winston, heart of gold, extremely hard worker, the best! When I told the cabbie on the way to the train station what we felt about Windston, he said lots of guests and people say the same, great guy. Thank you!

Friends_and_family Family

4/10

Poor

20 Mar 2019

Verified traveler

Its a building site ! undergoing alterations, noise during the day due to renovation work.

Business Self

4/10

Poor

12 Mar 2019

Verified traveler

Nice position right on the sea front but the hotel itself is antiquated & very run down!

Leisure Self

6/10

Pleasant

27 Nov 2018

Verified traveler

Good value for money but has seen better days. Good location.

8/10

Excellent

04 Nov 2018

Anneli

Lovely old-fashioned hotel

Nice hotel right on the seafront and a 10-min walk from the station. They swapped my booked double for a twin and as I and my friend were in Eastbourne for a race, they even arranged an early breakfast for us. Superb service.
The decor and furniture is dated, and rather twee, but spotlessly clean. Beds comfortable, with sheets and blankets and extra blankets in the wardrobe - unnecessary as the hotel was heated.
I would stay again.

4/10

Poor

02 Oct 2018

Gary

Great location

Great location but Hotel is need of an update, rooms very dated.

Partner

8/10

Excellent

28 Sep 2018

Peter

Very friendly staff, I did not eat at the Hotel so cannot comment on the food but the room was clean & the staff were helpful.
The wifi was intermitent & not good in the room.

2/10

Poor

24 Sep 2018

Jessy

The worse hotel ever!!!

The worse hotel ever, the room was horrible, dirty and cold, the bed was so uncomfortable. NO wi fi and the tv didn't even worked also the check in was at 3.30 and the check out was at 9 in the morning!!!

8/10

Excellent

27 Jul 2018

Chris

Business

Ok for an overnight stay a little run down
Basically used for coach tours

6/10

Pleasant

22 Jul 2018

Jill

Seafront, older, OK

I stayed one night, it was ok. Bedroom and bathroom dated but as you would expect. Was hot but no fan. Breakfast ok but nothing special.

8/10

Excellent

11 Jul 2018

Wendy

Very quaint little hotel\n

The hotel is perfectly situated right across the street from the beaches and the boardwalk. The area is lovely and we'll maintained.
The hotel itself is old but has obviously been loved and well maintained. Being old and a little tired are certainly part of the building's charm. You can just see how grand it was in its day.
The rooms are small but clean.
The Wi-Fi did not work well at all but we didn't mind as we were out exploring all the lovely sites.
The staff were kind and accommodating.
I would stay here again.

8/10

Excellent

09 Jul 2018

Traditional hotel in great location

The hotel was very reasonably priced and very central. Breakfast was good and quick. Staff were friendly and made the experience so positive.

4/10

Poor

02 Jun 2018

Verified traveler

Good fair price, friendly staff ..

As noted by others the staff are very friendly and professional. You have the feeling they want to make sure you have a good time at the hotel. They pointed out a Beer & Cider festival on the night I checked in that I would not have known about which was a good suggestion.

The rooms are a bit tired but perfectly ok and certainly for the price. The cooked breakfast is good and very prompt.

While the rooms are generally speaking clean there was a major problem with my room albeit that any hotel can have it. I asked for it to be dealt with which they promptly did but not satisfactorily. When I complained about this they apologized and did their best to compensate for it. Unfortunately quite an annoying problem.

4/10

Poor

01 Jun 2018

Verified traveler

Hmm...would not go back!

Huge issue with finding somewhere to park. The room was cleanish but shabby. View at the back was nothing to write home about. We were on the 3rd floor and the lift was a bit dodgy to say the least...you can just about fit 2 people in it! I expected something a bit better...but it was only one night! Certainly would not book for a holiday! Pictures don't show the reality I'm afraid.

Partner

10/10

Exceptional

29 May 2018

Kas

The hotel was in a superb location, the staff were very friendly and make you feel so welcoming. And would put themselves out to help you. Will be staying again soon.

10/10

Exceptional

27 May 2018

Poppy

Lovely room, spotlessly clean with a sea view and kind, helpful staff. Perfect location on the seafront, best views from the hotel restaurant and easy walk to town centre or station. Staff extremely helpful and go out of their way to ensure your stay is what is needed. Nothing not to like!

6/10

Pleasant

20 May 2018

Verified traveler

Nice location, but needs changes

The shower is a joke. No water pressure at all. You have to get close to the wall to catch the dribble of water.
The breakfast timing of 8-9 is too restrictive. Especially as I’d have liked a lay in in a Sunday.
This said, then breakfast was good quality, and every member of staff I met were very helpful and polite.

10/10

Exceptional

16 May 2018

Verified traveler

Value for money and wonderful staff

Great place to stay in Eastbourne and good value for money. The friendly staff went out of their way to make our stay easy, and they really couldn't have been more accommodating or gracious.

Friends

8/10

Excellent

08 May 2018

Maura

Staff were really welcoming and helpful. Breakfast was really good.

10/10

Exceptional

01 May 2018

anthony

Great find

Great find. Great welcome, clean and comfortable bed. Great sea view. And the breakfast just hit the spot. Planning our next trip in July. Lovely place.

Friends

8/10

Excellent

01 May 2018

Verified traveler

Would I go back? Yes, but...

Good breakfast cooked to order. Some old worlde charm. Excellent for the price.

8/10

Excellent

29 Apr 2018

Verified traveler

Clean and tidy, facilities were good

8/10

Excellent

20 Apr 2018

Verified traveler

Dated but great value

An older, dated hotel, but we were there to explore the outdoors, so for a sleeping venue, it was sufficient. Location was excellent for hiking to the Seven Sisters, visiting the beach, and within walking distance to the train station. The staff and breakfast were amazing! Overall, given the very friendly price, we didn’t expect top of the line facilities, but we were pleased with our short stay.

Partner