Name: Citrus Hotel Eastbourne by Compass Hospitality
Address: King Edwards Parade, Eastbourne, BN21 4EB, GB

10/10

Exceptional

20 May 2026

Alun

Will be back next year

Business Friends

2/10

Poor

09 Apr 2026

Karen

It was terrible, a waste of money. I will be sending my complaints directly also to the hotel. I have already told you about the generally poor decor and lack of cleaning and equipment until we actually asked, but the final straw was being woken by staff knocking on the door at 10 minutes past midnight asking us to come to the door to ask if we were making a noise!! No we were fast asleep and the noise was apparently something to do with the cistern in our room that was disturbing others, also every time I turned a tap on it made a groaning noise as well as when we flushed the toilet.

Also the way the sliding door to the bathroom is designed, this disturbed us every time someone in their room opened or closed it because it bangs or flaps!!

The whole experience was appalling!! Never again there for us!!

Partner

6/10

Pleasant

05 Apr 2026

Matthew

Our room was mostly clean but we had a couple of major safety issues - firstly when we first went into the bathroom there was a large rusty screw loose on the bathroom floor. We then found 2 shards of glass in the carpet, which we are not impressed with. The location of the hotel was perfect, just a shame about the poor standard of housekeeping.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Stephen

I didn't take any pets to the hotel. I was able to access the internet most of the time.

Self

6/10

Pleasant

16 Mar 2026

dean

I was disappointed. Yes, it is by the beach. But the internet service was unacceptable. They had something (construction?) making a grinding noise off and on. The continental breakfast was mediocre.

Self

6/10

Pleasant

23 Feb 2026

Graham

The room had majorproblems with ill fitting windows, allowing wind to cause horrendous draughts and rain to come pouring in to both the main room and the bath room. The problem with water ingress was very visible throughout the building.The hotel is very clearly in need of major refurbishment. It was also very disappointing to be told there was a bar, then to discover that their was very few of the drinks shown on the bar menu being available (no beer/lager at all).

Partner

6/10

Pleasant

31 Jan 2026

Tracy

Friendly staff, rooms are very tired and the shower was abysmal!

Family

6/10

Pleasant

20 Dec 2025

Tracy

Good location, rooms are tired but clean. Cannot complain for that price

Leisure Family

10/10

Exceptional

15 Dec 2025

Diane

Clean room easy accessibility

Partner

4/10

Poor

14 Dec 2025

Rebecca

The lady on the front desk was kind and helpful.
The room was not clean - mud over the floor, hair in the bathroom. Didn’t feel like a particularly pleasant stay and won’t do so again.

10/10

Exceptional

13 Dec 2025

Gregory

Clean helpful great stay

Friends_and_family Friends

6/10

Pleasant

30 Nov 2025

Mr S

We had a huge sea view room But the whole hotel needs to be brought up to date The lift has no buttons you have to stick your fingers in the hole of the floor you need It’s such a shame because it’s an ideal location for The Congress theatre don’t expect a lavish breakfast as its cereal ,toast and get there early as there was nothing left at 8.30/9 not a croissant left No hot food and no member of Staff to ask to refill cold meats or pastries I’m glad we had only booked one night would go back if it was modernised

8/10

Excellent

29 Nov 2025

James

Greeted at a staffed Reception

6/10

Pleasant

23 Nov 2025

Wendy

Room ok
Needs a lot of attention as beds and pillows had no mattress or pillow protectors on them
The room dusty
.

No cleaning was done with tissue under bed with nail clippings .noise like a drill in the bathroom. Was sorted but came back in morning
Lift outdated and needs attention
Would not recommend this hotel to friends. Worse hotel I’ve stayed at in Eastbourne

Leisure Partner

6/10

Pleasant

16 Nov 2025

G M

Fine, staff nice enough, wasn't particularly clean (rubbish down the back of the bunk bed). Good location.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Mary

Good breakfast

Self

10/10

Exceptional

11 Nov 2025

robert

Helpful staff

Friends_and_family Friends

8/10

Excellent

09 Nov 2025

charley

Was nice and cosy. Very spacious room we where upgraded to the family suite.

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Alison

The lifts were broken rokms dirty and smelt baf, broken tap with screw to turn, broken wardrobe offered another room that had leak and v wet carpet. Staff were friendly and helpful. Was refused a refund to go somewhere else. Sticky dirty carpet in room. Missing buttons in lifts meaning you had to put your finger in a hole with electrics. If you were on level 2 none of the buttons worked so the only way to use was call reception for them to press the button on ground level to send lift up or down. Absolute joke

Partner

10/10

Exceptional

06 Nov 2025

Firmin

Reception staff were on point and the room was mostly clean and spacious. Thebroom wasn't what I chose in my booking but it was spacious and well situated to afford some peace and quiet.

Some attention is needed to clean the shower from mould is recommended but didn't affect us

Friends_and_family Friends

6/10

Pleasant

26 Oct 2025

IAN

Room was suitable for one, but should have been much cleaner. Curtains not washed in ages, bathroom window sill very dirty and extractor area in bathroom ceiling needed cleaning.

Leisure Self

10/10

Exceptional

26 Oct 2025

Debbie

Great stay in a lovely room with warm welcome.

We were welcomed warmly to the hotel.Our room was huge and looked directly onto the beach. There was a choice of bath and shower or level access shower. All the staff we met were friendly and the reception area has been refurbished since our last stay with a new breakfast room and bar. The room was clean with good heavy curtains.

Partner

10/10

Exceptional

20 Oct 2025

Nikki

Great Sleep!

Hotel parking easy, right in front of the hotel, you can purchase a parking permit from the hotel or pay via your phone. 5-minute walk to loads of fantastic restaurants. 10-minute walk to the pier along the beach front. Hotel room was large and spacious, and the bed was comfortable, TV had a great selection of channels to watch from, had a great sleep! Staff were friendly and welcoming. Great value for money!

Business Self

4/10

Poor

30 Sep 2025

Anthony James

No sink plug. Toilet did not flush properly for 3 days, had to use waste bin to pour water down the toilet. Room not cleaned. No proper cooked breakfast.Hotel looking very 'tacky'

10/10

Exceptional

25 Sep 2025

Helen

Clean Room. Staff. All good.

Leisure

6/10

Pleasant

20 Sep 2025

Sandra

Nice rooms but poor response to problems

Room was nice but got woke at 5.30am on sunday morning by a sort of loud mechanical sound aporoc every 20 srconds. It was too loud to get back to sleep. Had to dress and go to reception as no-one answering phone. The noise was only on our corridor and i met another couple siffering from it. I had to go to reception 3 times before i was taken seriously, and eventually the manager moved me to a new room, where i caught up with a bit of sleep. Sadly i missed half a day of a 2 day weekend as a result. The manager told me to email.him about it, which i did. No reply so emailed again no reply again. Rude!!!

Self

8/10

Excellent

14 Sep 2025

Paula

Huge room with a sea view, entrance area with wardrobe and a huge bathroom.
Plug and USB sockets by the bed which was handy. Large comfy bed. Nice breakfast included in our rate.
Only downsides were that one of the cupboards in the room had a handle missing and had been screwed shut rather than replacing the handle, and there was a half-drunk bottle of wine in one of the cupboards that did open!

Leisure Partner

8/10

Excellent

12 Sep 2025

John

Really big room, with seaview. Breakfast selection was ok but note, it is only a Continental breakfast, plus beans, scrambled and hard boiled eggs

Leisure Partner

6/10

Pleasant

19 Jul 2025

ellen

While the place was reasonably nice, we paid extra for a \"sea view\"...and got placed in the bottom level...which was a half-story BELOW ground level.

Our \"sea view\" was more of a \"knee view\"

6/10

Pleasant

17 Jun 2025

Angela

Quaint hotel on the waterfront. I did recieve an upgrade due to my Best Western membership. The hotel needs additional staff. The front desk person was overwhelmed. The WiFi is horrible. The elevator buttons are missing so you have to stick your finger in to activate. Overall this place needs work.

Leisure Family

8/10

Excellent

15 Jun 2025

Nadeem

Great location on the seafront, near the Lifeboat Museum.around 15 minute walk from the pier and the train station.
Ageing hotel facilities but the staff were very helpful.Special mention to Nancy who runs the breakfast service who was brilliant.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2025

Nikki

Great location, right near the sea. staff were so welcoming

Business Self

10/10

Exceptional

10 Jun 2025

Nikki

Great team! Really friendly. hotel rooms are big. highly recommend for business or leisure.

Business Self

10/10

Exceptional

05 Jun 2025

Nikki

Staff welcoming. Great location for the beach

Business Self

8/10

Excellent

01 Jun 2025

Subashini

Very good. Spacious and clean room with fantastic sea view. Location was excellent too. Managed to find parking right in front of the hotel. Staff was friendly. Water pressure of the shower was good. Breakfast spread didn't have many choices but adequate. Enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Elena

Stunning location, beautiful beach.

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Nikki

The hotel staff were very welcoming, and the bedroom was very spacious. the staff mad parking really easy, as I called them before, and they gave me all options locally. highly recommend

Business Self

8/10

Excellent

23 May 2025

david

property tired, but clean and staff very good. very noisy outside with beer festival and very loud music

Leisure Partner

6/10

Pleasant

20 May 2025

Scott

Breakfast options poor although lady who done breakfast was fantastic ( always singing)
Hotel in general is needing a good renovation all areas looked tired

Business

10/10

Exceptional

12 May 2025

Nicholas

Lovely place to stay

It was a very clean and tidy place, the staff were very friendly and obliging

Self

8/10

Excellent

07 May 2025

Hilary

Comfortable functional room, friendly, helpful staff, parking can be a bit difficult, especially as there was an event on the Western Lawns all weekend, but with perseverance parking can be found and is very cheap, £2.35 for 24 hours when purchased at the hotel. Overall, a relaxing stay.

Leisure Self

4/10

Poor

29 Apr 2025

Verified traveler

Disappointed

The Citrus is in need of updating especially the bedroom. We had a seaview but could hardly see the sea because of the net curtains which were dirty and the bad condensation. There was no bedside lights, an old bed, very bad plastering and peeling and even a cobweb and spider in the window ! Old bath panel. Old spotlight hanging from the celing. What was good though that it was spacious, a new carpet and a walk in shower. Continental breakfast ok...

Partner

2/10

Poor

27 Apr 2025

Kevin

Poor cleanliness

Bathroom toilet had old urine and hair all over it, hand basin dirty. One of the beds had no sheet only duvet on top of yellow stained mattress protector.

Friends_and_family Family

6/10

Pleasant

21 Apr 2025

Amanda

Tired public areas

Tired public rooms -slightly scruffy. Bedroom Ok. Bathroom dated.

When we arrived the key system was broken and receptionists had to let you into rooms.

Partner

10/10

Exceptional

19 Apr 2025

Jacqueline

Ideal for a short stay

The family room was extremely large and ideal for our 2 night trip. Best Western's budget option but clean, very comfortable beds. Very friendly and helpful staff.

A pool table provided entertainment.

Friends_and_family Family

4/10

Poor

15 Apr 2025

Chelsea

Unhappy Stay

We arrived at the hotel and had to wait to check in for 10 minutes because no one was around and they had no bell to ring for assistance.
The room we stayed in was not clean, especially the toilet which had poo stains down it and the smallest amount of toilet roll, these were rectified when I complained. The bathroom door also didn’t close which was embarrassing for our teenage son who didn’t want his parents to hear him on the toilet.

The heating was on all night even though the radiator was on Zero which made it an uncomfortable sleep.

For what we payed to stay at this hotel we expected the room to be much cleaner and better presented.

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Debbie

Comfy room in a great location. Games room too!

We had a great stay here. We were at the top in a huge room with a large walk-in shower. It was clean and comfy, and all the staff we met were friendly and welcoming. There's a games room in the basement with sofas, a pool table and table football, and it was nice to socialise with other guests for a bit. It's well situated for the Wishtower part of the seafront and we had great views from our room.

Partner

10/10

Exceptional

10 Apr 2025

Richard

It is refreshing to be greeted by a cheerful helpful receptionist and entertained by an even more cheerful and helpful breakfast person
Many thanks to both of you

Business_and_leisure Partner

10/10

Exceptional

06 Apr 2025

Anna

This is an old hotel. However the staff’s attention to detail and care was amazing. Nancy who serves breakfast was a ray of sunshine and just a delight. My daughter and friends all enjoyed staying here and we will be back again. Thank you so much for looking after us with the care that you did.

Leisure Family

10/10

Exceptional

05 Mar 2025

David

Good views

We have a very big room with great views, king size bed. The breakfast suite is.

Partner

10/10

Exceptional

04 Mar 2025

Jane

We really enjoyed our stay at the Citrus hotel. Eastbourne is lovely. We were on the front. Such a beautiful big room. So pleased. The reception staff all deserve a 🌟They were so friendly and professional. Thankyou xx

Leisure Partner

10/10

Exceptional

27 Feb 2025

Stephen

Enjoyed the stay, staff were excellent

Leisure Pet

10/10

Exceptional

16 Feb 2025

Toni

Excellent service

Leisure Partner

6/10

Pleasant

08 Feb 2025

Victoria

What accessible room?

I booked this because it said accessible room. What they don't tell you is that there are 9 steps to get to the reception before you get to the accessible room. There is no lift or ramp to take a wheelchair into the hotel. My mum had to climb out of her wheelchair and use the steps which caused her real pain. This is false advertising because the room is only accessible once you've climbed the 9 stairs, which defeats the whole object. Picture is of the stairs which have to be climbed to get the ACCESSIBLE room!!!

Friends_and_family Family

6/10

Pleasant

07 Feb 2025

Helen

Nice but tired

Great location, friendly reception staff, well kept but very tired. Room was huge but bathroom showed a lot of timescale on taps and shower screen. Towels were also stained. Staff at breakfast were just too in your face, to the point of nosey about what you were taking to eat. The Scottish lady was also unprofessional moaning about other diners with food they had left. Otherwise, breakfast was a good selection and enjoyable.

Partner

2/10

Poor

03 Feb 2025

Colin

Fourth world at best

Leisure Partner

2/10

Poor

02 Feb 2025

Colin

The first room hadnt been cleaned and the toilet was disgusting. The second was almost as bad. Made Fawltey Towers look like the Savoy

Leisure Partner

10/10

Exceptional

26 Jan 2025

Andrzej

Very nice !!!

Kind reception and very big room ,beds very comfortable ,surely recommend 🙂

Friends_and_family Family

8/10

Excellent

19 Jan 2025

Albertus

One night stay

Stayed one night, hotels locks front door promptly at 23:00. The room we had was spacious and sea-front facing.
It was clean and centrally heated, had sufficient towels and pillows.
The interior is dated, but given we stayed only one night it didn't detract.
We had to ask for coffee and loo roll, but the staff was friendly and provided without question.
We didn't eat at the hotel.

Friends_and_family Family

6/10

Pleasant

19 Jan 2025

Paul

It was ok.

It was an ok place. Did the trick. Somewhere to sleep. Breakfast was disappointing. Only hot food boiled eggs, scrambled eggs and beans.

Self

10/10

Exceptional

11 Jan 2025

Sue

We really enjoyed our stay here, the hotel was warm and spacious and clean, good value for money with good facilities and friendly staff

Leisure Partner

2/10

Poor

27 Dec 2024

Ati

Wasting money!

8/10

Excellent

22 Dec 2024

Alex

Lovely staff, hotel clean and simple

Partner

2/10

Poor

20 Dec 2024

Bruce

Unbelievable, you get what you pay for.

Turned up and was greeted by a very excitable gentleman behind the reception, who informed us of the rules of the stay. Basically not to leave any valuables in your room and front door is locked at 11pm.
On entering the lift, we came across our first major concern, the buttons for the ground floor and 1st floor were missing and you had to push your finger into the mechanism to get the lift to operate. Then on entering the rooms. They are very basic, really needs updating. No mirror in the bathroom, no hot water. In the evening or in the morning. Breakfast was a shock too, hadn't read the detail when booking no hot breakfast, I know it's a budget hotel but this is a very low budget hotel. This was booked in error and will definitely not be back to use these facilities again

Business

10/10

Exceptional

01 Dec 2024

Cheryl

The staff on duty are always welcoming. The area around the hotel is scenic. The rooms were clean. Stayed here many times and have never been disappointed.

Leisure Family

4/10

Poor

28 Nov 2024

Verified traveler

Upgrade required.

The accommodation was in dire need of upgrading. There were areas of the twin room requiring attention - there was a draught from the window, the curtains did not fully cover the window meaning that the bed at the window had a streetlight shining in all night, there was no wardrobe, only one chair, the bathroom door opened facing onto the beds which meant that the light shone directly onto both beds which I found very unusual and the bottom of the door required attention. However the saving point was that the room was perfectly clean and on leaving I thanked the cleaning staff. The Reception Staff were friendly and helpful.

Friends_and_family Family

4/10

Poor

12 Nov 2024

Ian

Very local to concert hall we were attending.
i know its a very budget price & am taking this into account.
Unfortunately the toilet smelt, the lift had broken & we on the top floor with a lot of stairs to go up.
Rock hard, round pillows !!!!
Had to ask for extra milk as only 4 small tubs in the room.
you get what you pay for

Leisure Partner

8/10

Excellent

03 Nov 2024

Chris

overpriced

dated in terms of decor, fixtures and fittings, furniture, both inside and outside the room. Dated also applies to what is deemed a reasonable requirement for today's traveller .....Iron, suitcase rack, a pair of bathroom glassware, coffee (beyond the 2 sachets supplied) ....air con?

Partner

2/10

Poor

26 Oct 2024

Michael

Stay away

Smelly staff, broken furniture, no toilet brush, no toilet roll holder, shower tap broken, brown splash on the inside of the bathroom door and wall I hope it's not what I think it is, no bed lights, bins not emptied, lights not working in the corridor one of them the fire exit light (fire inspection needed) spider webs all over, dirty cups on arrival paid for 4 nights left after 3, i have stayed in hotels all over the world including third world countries but never anything like that, never again.

Friends_and_family Family

4/10

Poor

24 Oct 2024

Mary

Massive disappointment. This hotel is a mess.

Took 2 rooms for 2 nights. The rooms had no heating with radiators stone cold. Reported to reception and managers multiple times. Went home early because room too cold to spend second night there.
Nothing done, despite multiple complaints.

Bathroom had no plug and no mirror. Water pressure very weak.

Morning of second day elevator broke down multiple times. It was very old and noisy and had we not been on the top floor we would have used the stairs

If this is the standard of \"Best Western\" things have dramatically declined.

Admittedly it was a cheap hotel but you do expect basic amenities like heating !!

Friends_and_family Family

8/10

Excellent

24 Oct 2024

Kelly

Citrus hotel

The foyer was very welcoming the staff who booked us in was fantastic..the room itself was a little bit tired the bathroom a little snug but had everything that was needed.... housekeeping came every day which was unexpected ( so efficient that they threw away new underwear 😂)and the added bonus for us was dog friendly
We like our food so in future it would be nice to see this particular hotel do a full English as the breakfast room was fantastic with absolutely gorgeous chandeliers

Partner

10/10

Exceptional

22 Oct 2024

Helen

It was excellent for me as a solo traveller.Easy to locate. The staff were very helpful, the room I stayed in was clean and well decorated. I liked the wet room bathroom and the facilities in it were easy to use. The only problem I could see was the shortage of towell rails. There was only one towell rail but the bedroom was large and could accommodate 3 people. As the wet room is also large perhaps 2 more towell rails could be attached to the wall opposite the shower seat for when 2 people stay.

Leisure Self

6/10

Pleasant

20 Oct 2024

Ben

Property was great on a budget. Communal areas not very clean

Leisure Partner

8/10

Excellent

18 Oct 2024

Branden

Warm, comfy, polite staff, not bad for a couple if days. Offer breakfast. 15 min walk from station. Close to beaches and theatres.

6/10

Pleasant

16 Oct 2024

Michelle

Not the cleanest

Property isnt the cleanest of properties. Room was large, bathroom requires a major scrub feaces around the toilet pan from previous people, shower was grubby, towels seen better days. Pillows were hard & bed not the comfiest. Sea view frm the room was the best thing. Glad it was only a quick stay over. There is alot of potential in this place & with a quick decent clean & a freshing up it would be good.

8/10

Excellent

15 Oct 2024

Anthony

We recently stayed at the Citrus Hotel in Eastbourne and were pleasantly surprised by the experience. Our room was spacious, featuring a lovely sea view that added a touch of tranquility to the stay. The large bay window, complete with comfortable armchairs, was perfect for relaxing while enjoying the view.

The room itself was well-appointed with a big mirror, a cozy coffee table, and nice bedside tables. There was a desk to work at, which came in handy, along with a good-sized TV for downtime. We appreciated the power outlets with USB connections, making it easy to charge our devices.

The hotel provided thoughtful amenities like extra pillows and hot beverages in the room. A fan was also available, which helped maintain a comfortable temperature. The clean towels added to the overall sense of care taken by the staff.

The hotel’s 24-hour front desk made check-in and any inquiries convenient. We also loved the communal lounge, which had both a foosball and pool table, perfect for some light entertainment. Snacks and drinks were readily available at the front desk, which was a nice touch.

Breakfast far exceeded expectations, going beyond the advertised continental offering. It was a quiet, peaceful stay, with plenty of comfort and thoughtful details that made the experience memorable.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Sue

*

10/10

Exceptional

12 Oct 2024

Claire

I liked the place. A full English breakfast would of been lovely. I liked the way you can stay in the room until 11 o'clock happy to part with the money.

Leisure Partner

6/10

Pleasant

10 Oct 2024

Claire

Definitely.Liked the price for the area and it was reasonably clean. Apart from the hair dryer wire being cut , not in use. The Free Wi-Fi.
was very much in an out. Not great if you rely on it.

Leisure Partner

8/10

Excellent

06 Oct 2024

Philip

The hotel was very clean staff were excellent right on the beach front only had one night perfect for us

Partner

10/10

Exceptional

06 Oct 2024

Emma

Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊

Partner

4/10

Poor

05 Oct 2024

Verified traveler

Terrible stay - would not recommend

Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,

Partner

4/10

Poor

03 Oct 2024

Dougie

Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......

Partner

8/10

Excellent

01 Oct 2024

Georgina

Nice location great price

Leisure Family

10/10

Exceptional

30 Sep 2024

Stephen

Excellent friendly service by Andrew who managed to find me a really nice room with beautiful sea view! I look forward to staying here again!

Leisure Self

6/10

Pleasant

29 Sep 2024

Julie

A budget hotel really. You get what you pay for. Lift wasnt working. I had booked a sea view and was at the back of the hotel. The decor was a bit drab but for £105 for 2 nights, cant really complain. Although a vending machine in the reception area for food and drink was unusual.

Leisure Self

2/10

Poor

29 Sep 2024

Katie

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back

Partner

8/10

Excellent

26 Sep 2024

Mike

The staff was very clear in booking check in and outs

10/10

Exceptional

25 Sep 2024

Anna

It was a Lovely Hotels with Great staff and very Friendly, Nice Bed. Nice shower 🚿 and Great TV 📺, THE Breakfast was Fairly Reasonable, and it was Continental,
It was Very close to 🌊 Front...was Great to walk 🚶‍♀️ I'd definitely go back again !!!!

Self

4/10

Poor

22 Sep 2024

Margaret

Very poor decoration lift not working no service in room no change of towels

Leisure Partner

6/10

Pleasant

22 Sep 2024

Emily

Lovely staff and bed was comfy. Excellent position by the sea and near lovely Little Italy area. Downsides: sheets needed a higher temp wash or to be replaced (stains) and bathroom bin was full from the last guests. Lift broke too, but stairs were fine for us. For the price, we had a comfortable stay.

Leisure Partner

6/10

Pleasant

19 Sep 2024

Robert

When we got into our room the electrician was just finishing his work but he had to be called back to tighten up a loose and gaping switch cover.

8/10

Excellent

11 Sep 2024

pamela

First of all the important things- the staff went over and above at every turn and I would say faultless, the location couldn’t be better, you are literally on the sea front in the most beautiful part of Eastbourne, and the beds were very comfortable and bedding was spotless. However if you are looking for a beautifully decorated and lovely hotel, the Citrus is not for you. The rooms are nothing like they are on the website. I have never stayed in a backpackers hostel but if I did, I imagine it would look like this. Our room had cracked walls and peeling paint everywhere, the lift was like a death trap and even the staff said don’t use it. Breakfast was ok for a continental. Having said all that, for what I paid and for the superb location, I probably would stay here again but I would ask for one of the rooms which has been redecorated since it was housing those who shall remain nameless.

Friends_and_family Family

10/10

Exceptional

10 Sep 2024

Anna

For the price that we paid for two nights - really can’t complain! Spacious room, 2 big mirrors. Decent size bed. Plenty of storage space. Friendly staff. Drinks and snacks available for purchase at reception. Great size TV in the room.
Mirror in the bathroom would be nice! Didn’t need to use the hairdryer but tested it and sounded really powerful. Could do with a couple of sockets next to the bed.

We asked for a quieter room, were given a room on the 3rd floor and I’d say it was quiet. narrow lifts so don’t think it’d be too comfortable with the luggage but plenty of space for two people. Would stay here again if we were going back to the area. Great value for money.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Jan

The staff were very welcoming and helpful. The property was clean and well lit. Will definitely be back
Good value for money.

Leisure Friends

8/10

Excellent

08 Sep 2024

JOHN

Was nice and close to the sea

Leisure Partner

8/10

Excellent

06 Sep 2024

Margaret

On the floor where we stayed is not suitable for wheelchair users but staff are very kind and always happy to help.

Leisure Partner

10/10

Exceptional

01 Sep 2024

John

Staff were very welcoming on arrival and made checking in very smooth, the room was very spacious and clean, bed was very comfortable and all linen very clean and fresh smelling, good selection of choices for breakfast, would definitely stay again.

Leisure Partner

4/10

Poor

01 Sep 2024

Eileen

Standard of cleanliness not very good
Property needs a complete revamp

Leisure Partner

2/10

Poor

31 Aug 2024

Luke

AVOID

Rooms were damp, ceiling falling down, bits of the wall missing, skirting boards missing, furniture damaged, lift not working. List goes on. Terrible place. Checked in and then checked back out after an hour and found somewhere else to stay! Floor had certain stains on it. Walls was marked, bathroom door woulnt close.

Partner